Age Scotland Helpline

Helpline Providing information, friendship and advice

Scotland's helpline for older people

0800 12 44 222 Monday to Friday 9am – 5pm

What we do Our free helpline is the only national service for older people in Scotland. Our skilled helpline advisors offer free and confidential information, friendship and advice to older people, their carers and their families.

Call us for free advice Our advisers provide information and advice about the rights and entitlements of older people.

Benefit entitlements – including a free and quick entitlements check Residential care – care home funding Care and support at home – assessment and funding Housing options, repairs and heating Legal issues such as power of attorney Help and support for older military veterans

Call us today – we are here to help!

0800 12 44 222

Our information and advice The Age Scotland Helpline addresses the needs of older people facing new and challenging situations in their lives by providing information, friendship and advice to older people in Scotland, their carers and families.

The information and advice we give is supported by a range of guides which cover many of the issues in later life.

Benefit entitlements Care rights and funding

Power of Attorney Health information

Many people are unfamiliar with the system of benefits, social care and support in later life. We provide impartial and confidential information to help people get what they are entitled to.

We are here to help All of our information guides are free. They can be accessed by calling our helpline or they can be downloaded from our website www.agescotland.org.uk.

Large print versions are also available on request.

Fire Service Home Safety Check As part of their commitment to building a safer Scotland the Scottish Fire and Rescue Service offer everyone in Scotland a free home fire safety visit. They can also fit smoke alarms free of charge if your home requires them.

If you would like a home safety check from the Fire Service, just call the Age Scotland Helpline on 0800 12 44 222 and we can arrange it for you.

Contacting us is easy and free You’ll get straight through to a member of the helpline - You won’t have to press any extra buttons once you have made the call Your call will be answered by a member of our friendly and experienced team Our advisors will listen carefully to what you have to say and talk you through any questions you may have We will take the time to listen If we need to do more research we will arrange to call you back later at a time convenient to you Sometimes we are busy and our advisors will be with other callers, but we will answer your call as soon as we can

Free benefits and entitlement checks Many of the people who contact our helpline have not been able to make financial provision for retirement and require information and advice about how to access their entitlements to benefits, help with care costs and other financial assistance.

A confidential call to our independent freephone helpline gives you the opportunity to safely explore their potential entitlements and options.

Give us a call today – we are here to help!

0800 12 44 222 Or email helpline@agescotland.org.uk

Age Scotland, a registered charity and company limited by guarantee, is part of the Age Network, dedicated to improving the later lives of everyone on the ageing journey. Registration Number:153343, Charity Number: SC010100, Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.