Dementia and the workplace
ACTION PLAN The customer-facing employee Respect: You won’t necessarily be able to tell who has
dementia, so make ‘dementia friendly’ your default mode. Speak clearly and calmly, and be friendly and patient, with everyone.
Respond: If a customer seems forgetful or confused,
ask how you can help. They might, for example, welcome: • Some suggested options if they are struggling to choose • Help with handling money • Help to find their way around – with clear directions or even a simple map • A quiet and well-lit environment where they can hear you properly and see your face clearly.
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DID YOU KNOW?
a help Some people with dementia carry for your card so that they can discreetly ask that they understanding. It may simply say ry. have a problem with their memo
