Unified Communications NOW ! Microsoft Office Communications Server 2007
Marius ลขURLEA Manager Advanced Software Infrastructure Solutions Team IT Infrastructure Business Unit Crescendo International
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Agenda
Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO
What is Communications Server 2007 R2 ?
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Enhanced Enterprise IM
Group IM Enhanced presence Improved scalability, security, compliance, and manageability
Multi-Party On-Premise Conferencing
Ad-hoc and scheduled online meeting capabilities 1:1 or multiparty IP audio and video conversations/meetings Round Table with panoramic view of room
Call Management
Rich, integrated voice offering Presence-enabled IP phone experience Control of the desktop phone
OCS 2007 R2 Clients Similar experience from desktop to mobile devices Microsoft® Office Communicator 2007 R2
Microsoft® Office Communicator Mobile*
Updated Updated Office Communications Server 2007 R2 Updated Updated Microsoft® Office Communicator Phone Edition
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Microsoft® Office Communicator Web Access
Microsoft® Office Live Meeting
Agenda
Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO
Response Group Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry
Key Features: IVR , Speech Recognition and Text-to-Speech Call Treatment User-configured routing rules Serial, parallel, longest Idle & round robin routing Call Queuing with Music on Hold Agent presence aggregation Call context on inbound calls 6
Agenda
Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO
Delegation
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Delegate able to make and receive calls on behalf of delegator
Delegator establishes and authorizes delegate relationship
Visual and Email notifications of calls “made on behalf of…”
Multiple-delegate support and ability for delegates to configure delegator’s settings
Join the voice portion of a conference on behalf of the manager
Place a person-to-person call on behalf of the manager
Transfer calls to the manager
Agenda
Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO
Dial-in Conferencing
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Access to conference via corporate PIN Dial Pad Improvements Add other phone numbers to conference
Agenda
Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO
What is Persistent Group Chat? Persistent group chat enables people to carry on topic-specific, multi-party discussions that persist over time - leading to better team information sharing
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Agenda
Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO
Mobile Presence State
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Published presence state indicates “Mobile”
Improved device activity detection ensures accurate publication of “Mobile” presence state
Mobile indicator informs contacts of your capabilities
Single Number Reach
(Office Communicator Mobile)
Scenario: Alex calling Ben Alex
Alex select “Work Call” (signal goes trough the cellular network data
Ben
channel)
Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN) 15
Recipient sees the following:
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Usability Enhancements
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Access ‘Most Recently Used’ contacts Expand Distribution Lists
Easily navigate between multiple conversations
Notification of unsupported modes
Communicator Web Access R2 Web based reach client for Office Communications Server for cross platform and roaming scenarios
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Similar look and feel as Office Communicator
Rich presence, Contacts, Instant Messaging
Receive call notifications and set call forwarding rules
Public IM Connectivity
Agenda
Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO
Desktop Sharing in Communicator
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RDP based sharing Quick Access from UI Take/Give control Conference escalation
Desktop Sharing in CWA
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Web based desktop sharing Zero download requirement for viewing Multi-browser support (Windows based machines can share) Resize the viewing windows; control for panning Ability to give and take control Invite external participants through a unique url or for scheduled conferences
Agenda
Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO
Communicator Phone Edition Great Phone Device
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USB Handset Plug and Play
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Wireless EarBud Seamless Mobility
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New OCS Phones
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New OCS Phones
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Agenda
Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO
Forefront Security for Office Communications Server
Includes multiple anti-virus engines in a single solution
Blocks conversations containing inappropriate content
Prevents the transfer of dangerous file types
Can parse, scan, and reroute instant messages without users perceiving any significant delay in message delivery
Protects federated connections and public IM users (malware)
Notifies administrators and users of out-of-policy activity
Why Crescendo? 16 Years of experience Microsoft Gold Certified Partner The first Microsoft Voice Partner One team of certified specialists Experience in complex projects
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Why don’t you try it? MICROSOFT VOICE PILOT 25 USERS 90 DAYS for testing the solution FREE architecture design
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Technical Contact: Marius ลขURLEA e-mail: marius.turlea@crescendo.ro http://www.crescendo.ro Tel: +4021-211.18.58 32