Asking the Right Questions to Receive High-Quality Healthcare at a Lower Cost
... catalyzing the spread of healthcare best practices www.hcgc.org
Patient Engagement Education & Training Objectives Step 1: WHY patient engagement is important to you and your family Step 2: KNOW your current patient engagement level
1
2
What works for you?
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Step 3: PICK a new question to start using at your next healthcare visit
3 4
Step 4: TURN common sense into common practice
5
Step 5: ADD trusted tools to your engagement “toolbox�
Patient Engagement Education & Training – A NO BLAME ZONE…
LESS OF THIS…
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Patient Engagement Education & Training – A NO BLAME ZONE…
MORE OF THIS… LESS OF THIS… SHARED RESPONSIBILITY having important conversations necessary to receive high-quality healthcare at a lower cost
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Patient Engagement Education & Training Objectives Step 1: WHY patient engagement is important to you and your family Step 2: KNOW your current patient engagement level
1
2
What works for you?
www.hcgc.org
Step 3: PICK a new question to start using at your next healthcare visit
3 4
Step 4: TURN common sense into common practice
5
Step 5: ADD trusted tools to your engagement “toolbox�
Step 1: WHY patient engagement is important to you and your family‌
What is Patient Engagement? ... the actions we take to support our health and to benefit from healthcare
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Step 1: WHY patient engagement is important to you and your family‌
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Step 1: WHY patient engagement is important to you and your family‌
Example of an unengaged patient‌
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Step 1: WHY patient engagement is important to you and your family‌
Patient Engagement
Quality
Patients largely determine their own outcomes!
Cost
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Step 1: WHY patient engagement is important to you and your family‌
www.hcgc.org
Step 1: WHY patient engagement is important to you and your family‌
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Step 1: WHY patient engagement is important to you and your family‌
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Step 1: WHY patient engagement is important to you and your family‌ As much as 30%: wasteful, unproductive or unnecessary
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Patient Engagement Education & Training Objectives Step 1: WHY patient engagement is important to you and your family Step 2: KNOW your current patient engagement level
1
2
What works for you?
www.hcgc.org
Step 3: PICK a new question to start using at your next healthcare visit
3 4
Step 4: TURN common sense into common practice
5
Step 5: ADD trusted tools to your engagement “toolbox�
Step 2: KNOW your current patient engagement level… • How engaged are you as a patient? • Are you an active participant in your own health and healthcare? • Your level of activation plays an important role in your overall health. • This assessment provides you with a look at how passive or active of a role you currently take and provides tips on how you can improve.
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Step 2: KNOW your current patient engagement level… Patient Engagement Levels
Description
• Take little to no personal engagement in your own healthcare
Low engagement
• Information you receive comes only from your doctor and • Little to no dialogue happening during your doctor visits • Rarely ask for clarification from your physician • Don't actively make choices that help prevent diseases and/or illnesses
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Step 2: KNOW your current patient engagement level… Patient Engagement Levels
Description • Some engagement in your own healthcare
Average engagement
• Most of the information comes directly from your doctor • Some dialogue is happening during your doctor visits, you don't ask questions often and trust your physician is making the correct choice without asking for explanations • You believe there are small changes you can make to improve your overall health, but do not actively make those changes on a regular basis
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Step 2: KNOW your current patient engagement level… Patient Engagement Levels
Description • Active role in your healthcare, but still rely on majority of the information from your doctor
High engagement
• Dialogue happens often between you and your doctor and you usually ask questions if you do not understand • You understand the steps you should take to prevent diseases and illnesses and make decisions based on those steps with your doctor
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Step 2: KNOW your current patient engagement level… Patient Engagement Levels
Very high engagement
Description • Active role in your healthcare and find it important to research and understand healthcare issues that may affect you or your family independently of your doctor • Upon visiting your doctor, you have questions would you like answered and openly encourage dialogue • You find it very important to educate yourself on health issues from external resources other than your doctor and take the time to personally assess your health risks, then discuss with your doctor to come up with a health plan that works for you
www.hcgc.org
Patient Engagement Education & Training Objectives Step 1: WHY patient engagement is important to you and your family Step 2: KNOW your current patient engagement level
1
2
What works for you?
www.hcgc.org
Step 3: PICK a new question to start using at your next healthcare visit
3 4
Step 4: TURN common sense into common practice
5
Step 5: ADD trusted tools to your engagement “toolbox�
Step 3: PICK a new question to start using at your next healthcare visit
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Step 3: PICK a new question to start using at your next healthcare visit Good place to start or improve
Low Engagement
Average Engagement
High Engagement
Very High Engagement
Do I really need this test or procedure?
X X
X X X X
X X X X
X X X X
X
X X
What are the risks? Are there simpler, safer options? What happens if I don’t do anything? How much does it cost? Use price information www.hcgc.org
Patient Engagement Education & Training Objectives Step 1: WHY patient engagement is important to you and your family Step 2: KNOW your current patient engagement level
1
2
What works for you?
www.hcgc.org
Step 3: PICK a new question to start using at your next healthcare visit
3 4
Step 4: TURN common sense into common practice
5
Step 5: ADD trusted tools to your engagement “toolbox�
Step 4: TURN common sense into common practice…
You have a right to… Trusted quality information on all care providers Pay for the quality, not quantity, of your care Know what you’ll pay before you get the bill
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Patient Engagement Education & Training Objectives Step 1: WHY patient engagement is important to you and your family Step 2: KNOW your current patient engagement level
1
2
What works for you?
www.hcgc.org
Step 3: PICK a new question to start using at your next healthcare visit
3 4
Step 4: TURN common sense into common practice
5
Step 5: ADD trusted tools to your engagement “toolbox�
Patient engagement tools are emerging‌ A) Free resources for more sensible healthcare decisions consumerhealthchoices.org
B) Determine fair prices in your area for healthcare services healthcarebluebook.com C) Letter grade reflecting how safe hospitals are for patients hospitalsafetyscore.org D) Quality of care information on at over 4,000 hospitals medicare.gov/hospitalcompare F) No-cost app to help patients have a more productive visit with their doctors visithelper.com G. Provide total cost of care information for healthcare services guroo.org
Spring 2015
1 in 4 Medicare patients will walk out of a hospital with an issue they didn’t walk in with, many of which are fatal.
• Access via browser at visithelper.com • App available at Apple Store and Google Play
Tools provided by your employer, health plan, healthcare provider, retirement system, etc‌
Thanks for your time!
Learn from your questions and reflections!
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