The Arab Scout Regional Office presents …
CERTIFICATE in Leadership & CERTIFICATE in Communication and Coaching
2010
31 March – 9 April 2010
Pennsylvania State University
PROGRAM SCHEDULE DATE
AREA
TIME
31 March Wednesday
The Emotionally Intelligent Leader
9am – 4pm
1 April Thursday
The Leader as a Communicator
9am – 4pm
2 April Friday The Leader as a Team Builder
9am – 12 noon 5pm - 9pm
Pennsylvania State University 3 April Saturday The Leader as a Coach
9am – 4pm
4 April Sunday
Project Day
1.30pm – 9pm
5 April Monday
The Leader as a Trainer
9am – 4pm
6 April Tuesday
The Leader as a Trainer
9am – 4pm
7 April Wednesday
The Leader as a Trainer Preparation for Presentation
9am – 12noon 2pm – 4pm
8 April Thursday
Presentation
9am – 4pm
9 April Friday
Summary and Integration
9am – 12noon
TRAINING METHODOLOGY l l l l l l l
Experiential games. Video presentations. Case studies. Profiling software. Group discussions. Presentations. Project work.
THE EMOTIONALLY INTELLIGENT LEADER Wednesday, 31 March l l l l l l
Perception and its impact on Emotion. IQ, EQ. Personality profiling using DRONE software to help develop EQ Understanding the different personality types: - What motivates the followers? - What irritates the followers? - Their key strengths. - Their areas for improvement. Inter-personal conflicts. Action plan for leaders.
THE LEADER AS A COMMUNICATOR Thursday, 1 April I. Using Effective Body Language and Nonverbal Communication l What “effective body language” means. l How to use effective body language. l Example of effective body language. l What “nonverbal communication” means. l How to use effective nonverbal communication. l Role play on using effective body language and nonverbal communication. l Debrief of the activity. II. l l l l l l l l
Listening To Others Actively and Posing Effective Questions What “active listening” means. How to become an active listener. Activity on listening. Debrief of the activity. What “posing effective questions” means. How to pose effective questions. Activity on posing effective questions. Debrief of the activity.
THE LEADER AS A TEAM BUILDER Friday, 2 April LEAD, INSPIRE and COLLABORATE l l l l l l l
Let the Games Begin. Games Debrief: MPAR. Me a Leader? How this occurs to me. Leadership and Team-building. What is my role? Myths and Realities. Making Powerful Choices. My Declaration.
THE LEADER AS A COACH Saturday, 3 April Defining Key Terms and Explaining the Business Case for Coaching l What is coaching? l How are coaching and mentoring related? l What are the business drivers and what is the business case for coaching? l Activity on coaching. l Debrief of the activity. III. Key Issues in Coaching l What is coaching? l What competencies are essential for coaching? l Role play to demonstrate key competencies in coaching. l Debrief of the role play. l What are best practices in coaching? l What is the role of the training department and HR department in coaching? l What is the role of the operating/line manager in coaching? l How are people trained to coach? l Activity on building training on coaching. l Debrief of the activity. l Case study on coaching. l Debrief of the case study on coaching.
THE LEADER AS A TRAINER Monday - Wednesday, 5, 6 & 7 April BECOMING A BETTER TRAINER AND FACILITATOR l Presentation: Introduction and Expectations. l WII-FM: Why do we need to train someone, What’s In It For Me? l What are the ‘ingredients’ of a great training session? l What are the expectations from a trainer? ORGANIZING TRAINING MATERIAL l What are the key questions we need to ask when preparing our training materials? l What are our learning objectives? l How to organize our message with impact. l What do you say during the opening, the body, and the closing? l Application: Time to get organized! STRUCTURING THE TRAINING PROGRAM l What are adult learning principles? l How to structure the program to increase training effectiveness. l What learning activities (i.e. games, icebreakers) can we include to make the program more interactive? l Application: Structure a training program for better learning impact. DELIVERING THE PROGRAM WITH POISE AND CONFIDENCE l What are the challenges we encounter when speaking to a large audience? l How to overcome nervousness. l How to eliminate speech distractions (eg. ah, um, ok, you know, etc.). l How to develop greater confidence. l Presentation: Sample training segment. CAPTURING THE AUDIENCE’S ATTENTION l How to use eye contact to capture audience attention. l Application: The Eye Contact Game... winner takes all. l How to inject vocal variety. l Application: Make your words come alive so audience will not fall asleep! l How to use effective gestures and body language. l Presentation: Action speaks louder than words! DESIGNING IMPRESSIVE VISUAL AIDS l What are the do’s and don’ts in preparing our course program slides? l How to cut down ‘wordy’ slides. l What should be the minimum font size? l How to add color, pictures, custom animation & hyperlink. l Application: Let’s do some plastic surgery … re-design program slides for better visual impact.
MAKING A TRAINING PROGRAM INTERESTING l What does an audience want in a training session/program? l How to increase the audience’s learning and listening interest. l How to create a “wow” learning experience for your participants. l How to inject fun learning into your program. l Application: Let us make a dry, boring program ... interesting and fun. FACILITATING GROUP PROCESSES l What are facilitation skills? l How to use facilitation models l How to cultivation facilitation style l Application: Let’s facilitate HANDLING QUESTION-AND-ANSWER SITUATIONS l How to encourage audience to ask relevant questions l What are the ways to handle difficult questions? l How to build credibility and maintain control l Application: Who has the next question? DEALING WITH CHALLENGING AUDIENCES l What are the kinds of participants? l How to handle different types of disruptive behaviors l How to turn disruptive participants into supportive allies l Application: Challenging participants
PRESENTATION DAY Thursday, 8 April Each participant is to deliver a 7-minute presentation on leadership. Each presentation will be offered input from facilitators and peers on l What is working well. l What can further be enhanced.
SUMMARY & INTEGRATION PAPER Friday, 9 April The entire Certificate of Leadership program is being summarized by resource person and participants to extract key learnings.
profiles
PROFILES OF THE RESOURCE PERSONS
William J. Rothwell, Ph.D., SPHR
is Professor of Workforce Education and Development in the Department of Learning and Performance Systems in the College of Education on the University Park campus of The Pennsylvania State University. He leads a graduate emphasis in workplace learning and performance. He is also President of Rothwell & Associates, Inc., a full-service private consulting firm that specializes in all facets of succession planning and management and related HR issues. Rothwell completed a B.A. with High Honors and Department Honors at Illinois State University, an M.A. at the University of Illinois at Urbana-Champaign, an M.B.A. at the University of Illinois at Springfield, and a Ph.D. degree with a specialization in employee training at the University of Illinois at Urbana-Champaign. He holds life accreditation as a Senior Professional of Human Resources (SPHR) and was the first U.S. citizen awarded trainer certification (CTDP) by the Canadian Society for Training and Development (CSTD). He was formerly Director of the ASTD Global Network for Greater China (the People’s Republic, the Republic of China, and Hong Kong), and is currently an international advisor for the Singapore ASTD Global Network. Before arriving at Penn State in 1993, Rothwell had twenty years of experience as an HR practitioner, serving first as Training Director for the Illinois Office of Auditor General (a State government counterpart of the U.S. Accountability Office, the arm of Congress that polices the government) and later as Assistant Vice President and Management Development Director for The Franklin Life Insurance Company, at that time a wholly owned subsidiary of a Fortune 50 multinational company. Best-known for his extensive and high-profile consulting work in succession planning and talent management, Rothwell is a frequent speaker or keynoter at conferences and seminars around the world. He has visited China 52 times since 1996 and has keynoted conferences there, had his books translated there, done in-house and public seminars there, has taught at the nation’s most prestigious universities, and has done company consulting there. He has authored, coauthored, edited, or co edited more than 300 books, book chapters and articles. His most recent publications are The Manager’s Guide to Maximizing Employee Potential (AMACOM, 2010), Practicing Organization Development: A Guide for Consultants, 3rd ed (Pfeiffer, 2010), Basics of Adult Learning (ASTD Press, 2008), Cases in Government Succession Planning: Action-Oriented Strategies for Public-Sector Human Capital Management, Workforce Planning, Succession Planning, and Talent Management (HRD Press, 2008), Mastering the Instructional Design Process: A Systematic Approach, 4th ed. (Pfeiffer, 2008), Working Longer: New Strategies for Managing,
Training, and Retaining Older Employees (AMACOM, 2008), Cases in Linking Workforce Development to Economic Development: Community College Partnering for Training, Individual Career Planning, and Community and Economic Development (American Association of Community Colleges, 2008), and Human Resource Transformation: Demonstrating Strategic Leadership in the Face of Future Trends (DaviesBlack, 2008). Rothwell is the U.S. editor of the International Journal of Training and Development (Blackwell’s), an academic journal on which he works with editorial counterparts in Europe and Asia. He is also a book series coeditor, with Columbia University Professor Victoria Marsick and University of Illinois Professor Andrea Ellinger, of the AMACOM book series Adult Learning Theory.
Serely Alcaraz has been in the human resource and organization development profession for more than sixteen (16) years. She is currently the Country Head of ITD Consulting Group, part of the Malaysian-based Institute of Training and Development Group, a leading multinational provider of business education, corporate training, professional competency development programs, business coaching and consulting services, as well as mega events and conferences in Asia Pacific. She began her career as an Organization Development Specialist at A. Soriano Corporation, a conglomerate consisting of affiliate and subsidiary companies from various industries. She then moved on as an Associate Consultant at SGV-Development Dimensions International, a joint venture between SGV (an auditing and consulting firm) and DDI (a human resource consulting firm based in Pennsylvania, U.S.A.). She was also the Manager for Marketing and Instruction of Dale Carnegie Training, a global performance-based training and consulting company, based in New York, U.S.A. She has been conducting workshops for various organizations on topics such as vision, mission and values formation; corporate culture; strategic planning; supervisory, management and leadership development; coaching and mentoring; performance management; personal and professional effectiveness; creativity and innovation, customer service; sales and marketing; negotiation and conflict management; time and stress management; facilitation and presentation skills; communication skills; team building and group dynamics. She has conducted these programs in the Philippines, Vietnam, China, Singapore, Indonesia, and Thailand. She is a certified master trainer of Thomas Crane’s The Heart of Coaching and facilitator of Jack Canfield’s The Success
Principles, John Maxwell’s Developing the Leader Within You, the Dale Carnegie Course: Effective Communication and Human Relations, Sales Advantage and Dale Carnegie Seminars as well as DDI’s Interaction Management, Techniques for an Empowered Workforce, Targeted Management, Targeted Selection and Service Plus programs. Ms. Alcaraz graduated with double degrees in BS Psychology and BS in Commerce Major in Human Resources Development, Magna cum Laude-Valedictorian, under the 3-year Honors Program of St. Scholastica’s College, Manila. She also pursued her MBA degree, 1-year Master in Management program, at the Asian Institute of Management (AIM). She is the 2004 Vice President and 2006 National President of the Philippine Society for Training and Development (PSTD) and 2007-2008 Director and 2009 Board Secretary and Conference Chairperson of the People Management Association of the Philippines (PMAP).
Rita Goh is currently
Senior Consultant , ITD Group which has operations in Malaysia , Singapore , Thailand , Vietnam and the Philippines. Her 19 years of experience in the areas of management and human resource development is combined with competencies in conceptualizing, designing, implementing and delivering high quality, customized development programs. Some clients she has worked with : The National Productivity and Competitiveness Council of Mauritius, Industrial and Vocational Training Board of Mauritius, Regional Asia Pacific Groups of Unilever, Seagram, Nestle Thailand, Reuters Thailand, Microsoft Thailand, Central Bank of Malaysia, DST Brunei, PT Telkom Indonesia, Training Education Management LLC of the USA and many others. One of her major achievements is to coorganize with the Malaysian Inventions and Design Society, an international exhibition and competition on inventions, innovation and industrial design; the winners further compete in Geneva. Her educational qualifications are: • Master of Business Administration, Heriot Watt Edinburgh • ICSA, United Kingdom . Professional qualifications : • Trained facilitator ,COSEC Program, Singapore National Productivity • Certificate in Training & Development, ARTDO/Ateneo de Manila University, Philippines . • Certificate in Human Performance Improvement, American Society for Training and Development, Alexandria, VA USA. • Certificate in Strategic Human Resource Transformation and OD, Pennsylvannia State University , USA .
The following are some of the organizations that she has facilitated for in Malaysia, Thailand, Singapore ,Taiwan and Egypt : South Island Garment ,Advanced Cable, Universiti Sains Malaysia, Silitek Corporation, Daimler Chrysler, The Oriental Bangkok Hotel, Hitachi Elevator, Bangkok Phuket Hospital, Kenan Asia Institute, Office of Atomic Energy for Peace, McGraw-Hill Singapore, e-Homemakers Group,The Arab Scout Centre,National Civil Service Institute of Taiwan,Taipei City Department. Ms Goh was Charter Board Member of the Soroptimist International Penang (an international professional women’s organization focused on educational and economic issues). She was Vice President of Education of the Toastmasters Club of Butterworth, Penang . In 2000, she mooted the concept and chaired the longest non-stop meeting which ran for 24 hours to successfully gain entry in the Malaysia Book of Records. She was speaker for the Toastmasters International Convention in Bangkok for District 51 ( Malaysia , Indonesia , Thailand,Singapore and Hong Kong ).She attained the title of Advanced Toastmaster Silver.
Ms. Ruth B. David is currently the Vice President for the Central Business Area under the Customer Retail Services Group of Meralco, the Philippines largest electric utility company. She has been in this position since January, 2007. As the Central Business Area Head, Ms. David manages the operations of eleven (11) Business Centers covering 12 Cities and Municipalities and servicing 1,495,320 customers. Under her supervision are 11 Business Center Heads (with ranks of Managers to AVP), 44 Team Leaders and around 498 personnel in various positions. Aside from managing the operations of the Business Centers under her jurisdiction, Ms. David is in charge of managing the following areas for the entire 30 Business Centers of Meralco: • Training and Development Program for BC personnel • Business Center Technical Competency Framework • Planning and Budgeting • Service Excellence Program • Manpower Resources • Meter Reading and Billing •
Complaints Management
Ms. David is a graduate of B.S. in Industrial Engineering at the University of the Phillippines. She took up her Masters in Industrial Engineering from the same University and completed the academics portion. She is a Certified Professional Industrial Engineer. In 1998, she was nominated to be part of the first Executive MBA Program of the Asian Institute of Management (AIM) and graduated in 2000 with Distinction (top 3 in the class).
Ms David had been sent by her Company to various training programs in recognition of her high potential. In almost all the training programs she attended, she is always in the top of her class. Among these training programs are: • Investors in People Facilitators Workshop (2009) – PMAP, Philippines • Blue Ocean Strategy Thinking (2009) – Mansmith and Fielders, Philippines • Mind Mapping for Creativity (2009) – Salt and Light Ventures, Philippines • CEPSI Conference (2006) – Mumbai, India • Spanish Deregulation (2000) – Madrid, Spain • Human Resource Management (1997) – Ateneo de Manila, Philippines
CERTIFICATE in Communication and Coaching will be awarded by Pennsylvannia State University ABOUT PENN STATE UNIVERSITY Pennsylvania State University (Penn State) is one of the largest universities in the US. Founded in 1855, Penn State has grown into a world-class learning and research institution. With a core campus covering 5,448 acres, the University Park campus is the epicenter for about 40,500 students, 3,000 faculty and 13,000 other employees. The university offers degrees in about 160 baccalaureate and 150 graduate programs. Penn State ranks among the US’s 10 largest public research institutions, directing more than $650 million in fiscal 2006 to support research and development activities, many having important economic implications. A majority of research funds comes from sources outside Pennsylvania, principally from the US government, business and industry, and foundations. In fiscal 2005, for example, Penn State attracted $359 million in federal research funds - 9th highest among all US public universities. Penn State is highly notable for the #1 ranked graduate program in HRD in the US. It operates the largest outreach effort in American higher education, delivering programs to learners in all 50 states and 80 nations worldwide.
• • • • •
Branch Head Training Program (1994-1995) – Meralco, Philippines Certificate Course on Training and Dev’t (1993) – ARTDO, Ateneo de Manila University International Seminar on Total Quality Control (1992) – JUSE, Hakone, Japan Administrative Mgt.and System for Dev’t (1991) – AIDAB, Sydney, Australia BMP: Managerial Process and Practice (1990) – AIM, Philippines
With her education, work experience and training, Ms. David can be considered as an expert in the following fields: Customer Service, People Management, Leadership, Marketing, Total Quality Management and Corporate Planning.
The CERTIFICATE in LEADERSHIP
CERTIFICATE in LEADERSHIP consists of 5 workshop modules 1) The Emotionally Intelligent Leader
2) The Leader as a Communicator 3) The Leader as a Team-builder 4) The Leader as a Coach 5) The Leader as a Trainer l PROJECT PAPER: One day is allocated for participants to prepare for Project Paper. l PRESENTATION DAY: One day is allocated for participants to make a 7-minute presentation l Summary and integration: Half a day Workshop on 5 modules + Project + Presentation + Summary/Integration Paper
= Certificate in Leadership
The participant who 1) Attends all the 5 modules 2) Submits Project Paper 3) Delivers the 7-minute presentation 4) Submits the Summary/Integration paper will qualify for the Certificate in Leadership
Certificate in Leadership is being offered by ARTDO International and ITD
formerly known as Asian Regional Training and Development Organization was founded in 1974 as an international non-profit NGO umbrella body comprising national training organizations, training and education institutions, HRD practitioners and multi-national companies from over 30 countries. Based in Asia with its Secretariat in Manila, Philippines, ARTDO INTERNATIONAL organizes a major international Management and HRD Conference annually and confers a region-wide annual “Asia Pacific HRD Award” on outstanding contributors to HRD. It also publishes a reference journal, the “HRD Focus”, which is a quarterly newsletter dealing with the latest management and HRD issues and occasional papers on best practices. Specific objectives: • To assist the formation and growth of training and development organizations and to foster closer relations among these organizations. • To co-operate with international,private and government organizations and institutions working in the field of HRM and HRD. • To encourage and sponsor researches and publications designed to meet the training and development needs of the Asia-Pacific region and other parts of the world. • To upgrade the standards of the HRD profession through a planned programme of education and skills development. • To serve as an international resource centre for training and development. Being an ARTDO International member gives you access to a global network of international bodies and organizations.
www.artdointernational.org
ITD was founded on a simple yet powerful vision of enabling organizational & HR development goals that enrich lives & create a better society. ITD’s roots can be traced back to 1984 when a group of visionary HRD experts established an institution, which quickly emerged as a leader in its field. ITD’s mission then and now remains clear – To continuously excel as the leading multinational provider of superior quality & comprehensive organizational & HR development solutions in the Asia Pacific for national and regional building. Ultimately, the ITD vision is all about people. The truly shared meaning behind ITD’s ‘torch’ goes beyond leadership and excellence, it is about uplifting and bringing ‘light’ to people’s lives and helping both individuals and organizations attain their aspirations. It is about fulfilling dreams of building a better and more peaceful tomorrow. This is the ITD passion and commitment – a pledge that people can count on. Vision: Enabling organizational & HR development goals that enrich lives & create a better society Mission: To continuously excel as the leading multinational provider of superior quality & comprehensive organizational & HR development solutions in the Asia Pacific for national and regional building.
www.itdworld.com PROGRAM LOCATION The entire program will be conducted from 31 March - 9 April 2010 at the Cairo International Scout Centre Address: 2 Yousef Abbas St., Nasr City, Cairo, Egypt. Telephone: 00202-4014274 / 00202-4014267 Fax: 00202-4014495 E-mail: arab@scout.org