Excellent Patient Care Begins with Excellent Communications
Whitepaper:
Improving Patient Care with Unified Communications The Right Prescription to Improve Collaboration, Communication and Patient Care Hospitals, medical clinics, facilities and healthcare providers can’t risk jeopardizing patient care with outdated phone systems. Your communications system is your lifeline with your patients, staff and care teams. It should help you streamline clinical workflows, maximize revenue, and reduce operational overhead and improve the health of your facility
Delivering Results That Matter to Healthcare Organizations If you’re considering upgrading your phone system, Zultys ‘allin-one’ unified communications system offers the most comprehensive and costeffective healthcare solutions available today from connecting multiple locations, to mobility solutions that connect care teams, to fully hosted phone services in the cloud.
Leverage the Cloud and Improve Healthcare Communications Healthcare communications solutions are mission critical. Zultys Cloud Services offers fully-hosted phone service for healthcare facilities ensures that you always have access to the highest quality, redundant network operations and the latest system capabilities—without the need for on-site hardware or IT staff support. Zultys provides the highest quality redundant network operations center and data center to assure service continuity and security.
Save Time, Money and Even Lives With Zultys Timely, reliable and secure communication of information is critical in healthcare. Any errors or delays in accurate information can directly influence a person’s life. Healthcare organizations and providers rely on Zultys for proven, cost-effective communications solutions to
Zultys Cloud Services offers fully-hosted phone service for healthcare facilities ensures that you always have access to the highest quality, redundant network operations and the latest system capabilities—without the need for on-site hardware or IT staff support. Zultys provides the highest quality redundant network operations center and data center to assure service continuity and security.
2
improve collaboration to patient care needs, resolve billing issues, streamline business processes, access patient information quickly and enable administrators, providers and staff to always be available – anytime, anywhere and everywhere! Zultys Phone Systems are affordable, integrate with legacy systems for investment preservation and are scalable, allowing the system to grow as your facilities expand. A single system can connect an entire organization including remote offices, satellite facilities, and mobile employees on any device including desk phones, desktops, laptops, tablets and mobile phones. When patient care and satisfaction is at stake, healthcare providers can’t afford miscommunication. Whether you chose a premises-based, virtual or fully hosted system we help you keep financials healthy by reducing communication waste, improving patient communication, healthcare team collaboration with the most-effective unified communications solutions available today.
Health care facilities and doctor’s offices rely on Zultys Zultys Healthcare Systems are compatible with Electronic Medical Records (EMR), Electronic Health Records (EHR), practice management systems and Microsoft Outlook. Zultys is helping healthcare organizations to:
Improve Patient Access to Information l Enable Mobility l Manage multi-sites with ease l Deliver better patient care l Improve Accessibility l Instant Communications l More Productive Meetings l Patient Care Team Collaboration l Ensure secure communications l
3
Improving Healthcare Communications
1
Improve Patient Access to Information: Provide self-serve messaging for patients to access, automate appointment reminder calls and coordinate post-discharge patient services more efficiently.
•
2
Streamline Communications: Automated call routing, queuing and messaging options that easily accommodates variable hours, staffing and call volume levels.
•
Enable Mobility: Providers, administrators, and staff stay connected from PCs, smartphones, and tablets to access their clinical applications as well as our collaboration tools from a single device.
•
4
Manage multi-sites with ease: Manage multi-site phone system expansions and mixand-match premise-based, virtual or hosted systems while administering the entire system with a single management interface.
•
5
Deliver better patient care: Enhancing communications improves a patient’s experience with medical staff and promotes better collaboration between physicians and other healthcare providers, locally or across the country.
•
6
Improve Accessibility: You can reach employees, doctors or administrators, within your organization by forwarding extension calls to cell phones or home phones. ‘Presence’ enables you to always know when employees are available at their desk or station, busy or away from their station, so you can be more responsive to patient needs.
•
Instant Communications: Emergencies in healthcare happen all the time, and waiting to get a hold of a person is sometimes not an option. You can instant message anyone in the hospital, office or working remotely, even if they are on their phone or mobile device.
3
7
More Productive Meetings and Collaboration: Providing outstanding patient care requires a team effort. Multiple party audio and video conferencing delivers superb clarity and ease of implementation.
•
Fax Server: Send and receive faxes between physicians, hospitals, health insurance companies and pharmacies directly at your desktop to ensure patient privacy.
•
Ensure secure communications: Zultys Phone Systems incorporate sophisticated security so you can be assured that conversations and messages will not be compromised.
8
Zultys Healthcare Systems are compatible with Electronic Medical Records (EMR), Electronic Health Records (EHR), practice management systems and Microsoft Outlook. Zultys is helping healthcare organizations to: •
•
9
10
4
Excellent patient care begins with Excellent Communications Patients now have choices when it comes to healthcare. With Zultys, you can maintain effective and consistent communication with your patients providing them the answers they want, at the times they want them. Effective patient communication empowers the patient by fostering an open dialog with doctors and staff, such as: •
Automated outbound calling features for proactive appointment reminders and doctor to patient message retrievals.
5
•
Advanced Auto Attendant to provide self-services options that allow patients to get the answers they need immediately. Patients always have the option to talk to a staff member when navigating the Auto Attendant
•
Contact Center options to address call volume levels, hours of operation, and staff levels that allow patients to reach staff when they need them.
•
Interactive Voice Response (IVR) functionality that can be used to provide recorded information such as general medical, billing information, or appointment status without the need for staff interaction.
Improve the Health of Your Business In order for a medical clinics and practices to deliver excellent patient care, staff must have the technology that enables them to focus on that goal, and not be hindered with outdated or complex technology. Zultys Phone Systems provide: •
Easy to use, highly customizable user interface for staff. Advanced features are simply a mouse click away.
•
At a glance presence status of office personnel. Staff immediately know the status of anyone in the office or in the network. Calls are routed to the correct destination the first time reducing patient frustration.
•
Instant Message (IM) functionality delivers ‘always on’ communication for staff. IM can be used at any time to convey short messages or carry a conversation. Need a quick answer? IM can be key to providing patients with answers on the spot.
•
Multiple practices and locations are no problem. You can connect up to 128 locations and 10,000 users. Imagine, knowing the status and being able to communicate with another staff member at another location the same as if they were in the office right next to you!
•
Is your staff on the go and always moving around? Zultys offers a mobile application with easy to use interface that includes IM, presence, voice mail, e-mail, and contact center functionality on the go!
measure the results, and then repeat again until the desired results are achieved.
Integrating Systems for Advanced IP Applications Zultys Phone Systems are all IP based. A single infrastructure facilitates both voice/data to reduce operating expenses. Call routing, contact center, IVR, faxing, conferencing and call recording features, for example, enable organizations to connect their IP PBX and EHR system together to implement applications like outgoing appointment reminders, faxing digital information to another care physician, prescription refill requests, after-hours Find me, Follow me situations, incoming caller ID patient screen pops and more. •
Zultys Phone Systems are extremely versatile, flexible, simple to deploy in one or multiple organizations, easy to operate, dependable and can connect you anywhere. You can make or receive calls from your desk phone, PC, smartphone, or tablet.
•
Have multiple locations that have phone lines at each location? A Zultys solution can provide call routing from a single location seamlessly to other locations. Your patients will never know that they are not calling their local office! By consolidating phone lines, this can represent significant savings on your monthly phone bill.
•
Providing Data to Diagnose and Treat How many calls do you get each day? How long are patients on hold? How long does my staff spend on calls? Do you know? If you don’t measure it, you don’t know! Zultys provides you with true business intelligence to make better decisions. Once you have the data you can address issues and adjust staffing levels, hours of operation, call routing and handling. You can make changes in these areas,
•
Zultys solution is based on IP and SIP standards, this translates into flexibility! Zultys can utilize many standard SIP telephones as well as SIP telephone lines (SIP trunks). Zultys also supports traditional analog telephones, simplifying your migration to a Zultys solution. Zultys provides your practice deployment flexibility! Zultys Phone Systems are available as a cloud, virtual or premise-based solutions. If you have multiple locations, you can have a mix of cloud and premise-based solutions, allowing you to tailor the solution and cost to your practice!
6
Contact us to learn how Zultys Phone Systems can provide your practice, clinic or medical facility with improved communication, collaboration, and mobility features that allow you to provide excellent patient care, streamline business process, make staff more effective. All while reducing operation costs.
Zultys, Inc. Headquarters 785 Lucerne Drive Sunnyvale, California 94085 USA Phone: +1-408-328-0450 Fax: +1-408-328-0451 E-mail: zultys@zultys.com www.zultys.com Australia, New Zealand Suite 406, 29 Smith Street Parramatta, NSW 2150 Tel: +61 (0)2 9633 0800 Fax: +61 (0)2 9633 0811