LEVERAGING TECHNOLOGY & DATA

There are very few organisations that can exist today without technology; leveraging technology makes processes quicker and more efficient, enhances members’ experience and makes businesses more competitive.

Maintaining The Integrity Of Our Data

AIA has fully embraced the benefits offered by technology and has an ongoing programme of development across all areas. AIA’s CRM system underpins all our operations, allowing us to work productively and focus on adding value for members and students.

We have a continuous programme of data checking in place, and members can log in online to check and update their own data, making sure they always have access to our full suite of services.

Streamlining Our Processes

We regularly review and map our internal processes to assess their efficiency and identify where we can we can improve productivity and effectiveness, to pass on those gains on to members. Dynamics CRM allows us to be agile and responsive in making changes.

PROTECTING OUR DATA & SYSTEMS

The past 12 months have reminded us that global events have a direct impact wherever we are. The conflict in Ukraine has involved a range of cyber activities that have highlighted how online, the defender chooses how vulnerable they are to attack.

Cyber security, like climate change, has become a broad sustainability issue. Cyber security threats jeopardise our evolving connected society and the digital economy on which individuals, organisations, and nations now rely. It is intrinsic to AIA’s strategy and we review our position continually.

We moved our infrastructure to the Cloud in October 2020 and as part of that process, carried out an internal review of cyber security measures. Following on from that we commission an external review with our IT partner, which generated several recommendations and those solutions were subsequently implemented.

We followed this up with a further review in May 2022 to audit the security controls in place within our Microsoft 365 environment and have significantly improved our score and enhanced security controls within the environment.

We have also been laying the groundwork to ensure we are in a position to successfully apply for Cyber Essentials certification, and have implemented several key actions ready for this.

The heart of AIA is our members and at the beating heart of our daily operations is members’ data. That data is how we provide members with targeted, relevant, valuable services and products. A key aspect of our strategy involves how we can improve and protect this information to enhance our member experience.”

Nicola Perry Corporate Project Manager