Khushiyon ki Home Delivery
High Performance Delivered
Think Different
Make . Believe
Leading Innovations
The citi never sleeps
The worlds online market sleep
Are these the AIESEC Experiences WE strive to deliver???
WHAT IS NPS? Net Promoters Score
M.O.S for Quality
THE ULTIMATE QUESTION :-
$*%^
DETRACTORS
PASSIVES
PROMOTERS
Customers and Products of AIESEC: Exchange Participants (EPs) Interns (Trainees) Members
– Global Community Development Program (GCDP) – Global Internship Program (GIP) – Team Member Program (TMP) – Team Leader Program (TLP)
Customer Experience Management
“NPS is a tool for customer experience management.�
Why is Customer Experience Management Important? Satisfied customers bring in NEW BUSINESS. Customer Centric approach makes us RELEVANT. Innovations and Development of Products. Makes us More CREDIBLE as an Organization in the market.
CUSTOMER GAUGE https://www.cg-express.com/an/login.php
How does it work? Survey Forms are sent: Survey Forms Responses
Evaluation
1. Matched 2. Realized 3. Completed
Responses:
Level 1 Issues Level 2 Issues Evaluation: % of Promoters % of Passive % of Detractors
Firefighting
Firefighting
How does a Survey Email look like ???
How is your Response recorded???
Current State AIESEC in Ahmedabad NPS
Response Rate
iGCDP:
19
iGCDP:
19
iGIP:
6
iGIP:
6
oGCDP:
35
oGCDP:
35
oGIP:
0
oGIP:
0
Identity
Rejuvenate This is US
This is AIESEC in Ahmedabad Behavior
Inspire