Leading Through Change AIESEC UNITE January 12, 2012 Elise LindbĂŚk
Leading Through Change Road Map
Business Context
Strategies for Leading your Team Through Change
Change Awareness
Strategies for Managing Yourself Through Change
The Transition Curve LOOKING BACK
‘THE ENDING’
LOOKING FORWARD
‘THE NEUTRAL ZONE’
‘THE BEGINNING’
Integration New Goals
Avoidance Confusion
Purpose and Energy
Self-Doubt
COMPETENCE Shock
Apathy
Acceptance
Denial
Anger
Fear
Hopelessness
Reflection and Taking Stock
Acknowledgement and Resolve TIME
Based on the work of Kubler-Ross
Reactions to Change FOCUS ON ENVIRONMENT
AVOIDANCE
INTEGRATION
FUTURE
PAST
RESISTANCE
EXPLORATION
FOCUS ON SELF Adapted from Heartwork, Inc. and Flora/Elkind Associates in Managing Change at Work by Scott & Jaffe, 1995
Identifying Areas of through Control and Influence Strategies for Managing yourself Change
I can’t Control
Learning from past change experiences Focusing on areas of control and influence
I can Influence
I can Control
Strategies for Leading Your Team through Change • • • • •
Communicating effectively Having difficult discussions Managing challenging reactions Using a coaching approach Managing motivation and performance
GROW Model for Coaching
Goal
Reality Options Wrap-up Whitmore, John
7
Agree focus of the coaching
Agree specific objectives and desired outcomes
Encourage self-assessment and exploration
Provide feedback
Check understanding and avoid making assumptions
Remain objective
Brainstorm options
Share ideas regarding potential ways forward
Help evaluate pros and cons of options
Facilitate decision making
Commit to action
Formalize goals, initial steps and define time-lines
Identify helping and hindering forces
Agree support
Coaching for Performance. Nicholas Brealey Publishing Ltd , 1996