Q. Problem to be addressed? There was no single platform where all the information which any member needs was present. Resources, Important Links, Trackers, Contact Details, Search tools and a lot of other things were scattered which made it very difficult for a member/TL/VP to access the information required. This made work very slow in general. There was no single platform where the details of all the exchanges AIESEC Bangalore had done was present.
Q. Solution we came up with? The issues mentioned above led to the development of “The Legacy Spreadsheet”: http://bit.ly/1jKJqAL Go to the link and you’ll see what it is all about. It is the ultimate LC Tracking mechanism. Q. Details of the Solution (Activities)?
Legacy Tracker was created: http://bit.ly/1jKJqAL Legacy Tracker Guidebook: http://bit.ly/To4UHJ Intensive Member Education and Training Sessions. Adding the various elements of the Legacy Tracker in the Standard Operating Procedures of the Exchange and Non-Exchange portfolio’s. The tracker is continuously updated by the VP CIM, LCP and XD’s.
Q. Results? Increased inter LC Communication. There is no particular scale for this, but it has been measured on a lot of aspects. Increased Knowledge amongst the members due to the presence of all the resources at one place. Increased NPS due to proper tracking because of Quality Tool. Increased matching rate due to the presence of all the resources for promotions, video’s and Country Search Tools. Ease of access to member/TL/VP contact information. Increased use of IT Tools and Platforms due to the ease of access of information about IT tools present in The Legacy Tracker.
Q. Learning’s? Hard work makes you good, and if you combine that with smart work you are on the path to create a LEGACY. The single biggest problem in communication is the illusion that it has taken place. We need to make things as simple as possible for people to start using that thing and get results out of it.