Operation team Q1 report
Operations team DESCRIPTION Operations Team Bottomline Operations team has the main responsible of: VP Operations: guarantee of S&D alignment and Operations growth in the region VP OD: work with the leadership development of the region for a sustainable growth All our activities are measured by the Operations goals and delivery of main activities in the region. Also responsible for the management of Cluster 1 MCPs (started in Q1). In the subteam we also have the role of TM guarantee the team minimuns strategies, productivity and good TM processes implementation for operations growth.
People Involved Camila Serpa Soares. VP OD; Team Leader of Operations team. Laura Law. VP OP AP; Responsible for AP region growth and leadership pipeline. Shayo Tinuoye. VP OP Africa; Responsible for Africa region growth and leadership pipeline. Aleksa Nikolic. VP OP CEE; Responsible for CEE region growth and leadership pipeline. Ana Saldarriaga. VP OP WENA; Responsible for WENA region growth and leadership pipeline Lucia Taboada. VP OP LATAM; Responsible for IGN region growth and leadership pipeline Karim Swelim. VP OP MENA; Responsible for MENA region growth and leadership pipeline Anasofia Espejo. VP TM; Responsible TM bottomline implementation
AIESEC International Q1 2015 Report
efforts GENERAL COMMENT Q4 was a quarter of a still a lot of direct contact with the network and a moment to get their inputs. Most of our efforts were in mainly touchpoints, including visits, conferences, summits that were made in the region and also in TM.
INDIVIDUAL EFFORTS Camila Serpa Soares. Team management (50%), XPRO preparation and delivery (20%), IPM delivery (10%), other conferences (Chindia) (5%), Organizational Culture Project (10%), Cluster 1 management (5%) Laura Law. IPM Project Manager (30%), Asia Pacific Conference (30%), Entity Visits (10%), Company Opportunity Portal (10%),Regional Management (20%) Shayo Tinuoye. Sub-regional conferences(30), Entity Visits(30%), MCP Summit (20%), Coaching Calls (10%) Regional Management (10%) OST management (10%) Aleksa Nikolic. Global Entrepreneurs (35%), Support team selection and management (20%), Regional conference (EuroXpro) (20%), IPM (25%) Ana Saldarriaga. Entity Visit (15%), Global Entrepreneurs (5%), OST Management (10%), IPM (25%) Regional Conferences (WENA LDS, EUROXPRO-AP-MENA-AFRICA) (20%), PAI Elect (25%) Lucia Taboada. Internal Comms (10%), ILC (40%), OST Leadership (15%), IPM (25%) Karim Swelim IPM (30 %), MENAXLDS (30 %), GEC (10%), MCP Coaching (10 %), MCVP Coaching (10 %), MET (10 %) Anasofia Espejo. IPM Preparation & Delivery (35%), Global TM materials and alignment for XPRO’s Preparation & APC Delivery (30%), AI Projects Follow-Ups (15%), EXPA (10%), Others (5%)
AIESEC International Q1 2015 Report
Africa Region Q1 report
OUTCOMES Q1 ACTIVITIES CHECK IPM
PAI & AI 1516 S(E)lection
Regional space delivery Focused on behaviour shaping, consultancies to entities and PAI elections management
PAI Elections management and AI 1516 Selection management (Q&A, Interviews, external assessment etc)
Coaching Calls Coaching call to 10 entities in the region for EXPA usage and general consulltancy
AIESEC International Q1 2015 Report
Entity Visits
AFROXLDS
Entity Visit to Mauriitius to solve entity crisis and align the entity for fruit peak
Agenda management, conference delivery , focused on shaping behaviours and alignment of entities in the region for a great fruit peak
RESULTS MONITORING GCDP Q1 Realisation
Q1 Realisation
iGCDP 600
571
oGCDP 180
164
160 500
140
126
120
400
100 300 200
80 187
60 40
100
20 0
0
RE
RE 2014
2015
AIESEC International Q1 2015 Report
2014
2015
RESULTS MONITORING-GIP Q1 Realisation
Q1 Realisation iGIP
oGIP
40 35 30
57
60
35
50 26
25
40
20
30
15
46
20
10 10
5 0
0
RE
RE 2014
AIESEC International Q1 2015 Report
2015
2014
2015
RESULTS MONITORING AFRICA Progress oGCDP
iGCDP 2500
5000
2269
4537
4500
500
350 298
300
2000
4000
oGIP
iGIP
400 250
3500 1500
3000
350 300
200
250
2500 150
1000
2000 1500
431
450
1202
500
1000
100
499
200 89
150 100
50
500
Achieved
Planned
AIESEC International Q1 2015 Report
50
0
0
0
Achieved
Planned
167
0 Achieved
Planned
Achieved
Planned
challenges • • • • • •
How to capitalize on sub-regional initiatives for growth Action Orientation EXPA Usage How to boost regional cooperation S&D Alignment HR & Financial difficulties
successes • • • • • • •
Sub-regional initiative driving growth in West Africa Strategic Alliance in some entities ex. Rwanda and Cote D’voire AFROXLDS for shaping behaviours in the region and alignment of entities for fruit peak BD and TM Agenda successfully delivered at AFROXLDS Tier 4 growth in West Africa GIP Innovation/collaboration in some entities in East Africa; Ethiopia and Uganda Regional Collaboration improved as compared to previous year Ex. Ghana-Nigeria, Burkina Faso-Cote Divoire, TanzaniaUganda etc
AIESEC International Q1 2015 Report
Q2 evolution - - - - - -
Coaching and consultancies to Tier 4 entities for fruit peak delivery S&D Alignment EXPA Usage focus Entity Visits and MCP Summit for transition and planning support Coaching Calls to current MCPs for fruit peak alignment MCP elects support and coaching for transition and planning
AIESEC International Q1 2015 Report
AP Region Q1 report
OUTCOMES Q1 MILESTONES CHECK IPM
Asia Pacific Conference
Malaysia Entity Visit
Japan Entity Visit
Project manager duties done. Regional roadmap for 2015 including embassy relations project and regional HR structure for 2015-16.
Downloading to AI strategies to the local level.
MCP and MC coaching for summer peak sprint.
In collaboration with EF, visit objective was to start the change process towards using English as means of communication in AIESEC. EF test to replace their current English test.
Virtual MCP Coaching
Regional Management
Company OP
Coaching not delivered to all focus entities.
Compendium changes for additional HR support and conference managment. Iran is now part of AP.
Inivitation sent to contacts for private beta testing. Planning for company op visit and implementation in Singapore.
Monthly News (region + MCPs) Newsletters for 2 target audiences
AIESEC International Q1 2015 Report
RESULTS MONITORING - IGCDP JAN-MAR – MA, RE
iGCDP 2000 1800
1748
1600 1400
1271 1130
1200 1000
877
800 600 400 200 0 RE
MA 2014
AIESEC International Q1 2015 Report
2015
RESULTS MONITORING - OGCDP JAN-MAR – MA, RE
2500
2339
2000 1588 1378
1500
2014 883
1000
2015
500 0 RE AIESEC International Q1 2015 Report
MA
RESULTS MONITORING - IGIP JAN-MAR – MA, RE
iGIP 500 450
429
427 387
400 350
310
300 250 200 150 100 50 0 RE
MA 2014
AIESEC International Q1 2015 Report
2015
RESULTS MONITORING - OGIP JAN-MAR – MA, RE
oGIP 200 180
172
172
160
136
140 120 100
87
80 60 40 20 0 RE
MA 2014
AIESEC International Q1 2015 Report
2015
RESULTS MONITORING – 1415 AP Progress oGCDP
iGCDP 12000
12000
1800
3500 3145
10354
10020
10000
10000
oGIP
iGIP
3000
1615 1600 1400
2500
8000
8000
1200
2000
1000
1500
800
6000
6000
4746
4638 4000
4000
Achieved
Planned
AIESEC International Q1 2015 Report
467
400 500
200
0
0
0
600
1000
2000
2000
1169
Achieved
Planned
0 Achieved
Planned
Achieved
Planned
challenges • Importance of using EXPA • Difficulties in getting offline results online, especially on the EP side. • Main challenge in the region is the downloading of MC strategies to the local level. The ripple effect of MCs’ actions and communications needs to be a greater focus.
successes • • • •
CHINDIA AP PR activities in SEA Focus on SEA and capitalising on ASEAN plan Regional collaboration is strengthening.
AIESEC International Q1 2015 Report
Q2 evolution Main focuses for Q2 will be • MCP elected coaching calls for team forming, transition and fruitpeak delivery • MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery • Visits in entities for transition and peak delivery support • Summit for SEA focus (they wont need visa in a short term future) • Chindia follow up
AIESEC International Q1 2015 Report
cEE Region Q1 report
OUTCOMES Q1 ACTIVITIES CHECK
Global Entrepreneursn (Short term unpaid GIP) Product packaging created, launched to the network thgrough IPM and Xpros, 2 GSTs recruited, special module for it on EXPA, initial plans of entities collected and over 2000 Realizations in total.
IPM
Session preparation, session delivery and entity consultancy during the conference
AIESEC International Q1 2015 Report
EuroXpro
Support team selection and management
Agenda management, faci and chair selection and preparation, session preparation and delivery, output creation and release to the network
2 more support team members (GSTs) recruited for sub regions (Balkans and Baltics), regional weekly meetings, Xpro and CEE LDS preparation, monthly regional newsletters cocreation, tracking and coaching
RESULTS MONITORING - IGCDP JAN, FEB, MAR – MATCH
JAN, FEB, MAR – REALIZE
iGCDP 1000 981
980
IGCDP 1800
1653
1600 1400
960
1200
940
1000
989
800
920 900
600
901
400 200
880
0
860 total 2014
2015
AIESEC International Q1 2015 Report
2014
2015 2014
2015
RESULTS MONITORING - OGCDP JAN, FEB, MAR – MATCH
JAN, FEB, MAR – REALIZE
oGCDP 460 450
450
OGCDP 800 700
440
600
430
500
420
400
410
712
407
454
300 200
400
100
390
0
380 total 2014
2015
AIESEC International Q1 2015 Report
2014
2015 2014
2015
RESULTS MONITORING - igip JAN, FEB, MAR – MATCH
JAN, FEB, MAR – REALIZE
iGCDP 250
237
200
181
IGIP 300
266
250 200
150
139
150
100
100 50
50
0
2014
0 total 2014
2015
AIESEC International Q1 2015 Report
2015 2014
2015
RESULTS MONITORING - Ogip JAN, FEB, MAR – MATCH
JAN, FEB, MAR – REALIZE 400
oGIP 450
396
400
376
350 300
350 300
OGIP
238
250
279
200
250
150
200
100
150
50
100
0
50
2014
0 Jan 2014
2015
AIESEC International Q1 2015 Report
2015 2014
2015
RESULTS MONITORING – 1415 CEE Progress Chart Title 7000
6634
6000 5000
4101
4096
4000
2815
3000
2125 1700
2000
930
724
1000 0
GCDPi
GCDPo
GIPi Plan
AIESEC International Q1 2015 Report
Achieved
GIPo
challenges • • • •
How to capitalize on sub-regions Putting regional collaboration in to actions Moving operations of entities to EXPA Cross tier regional collboration (T1&2 with T3&4)
successes • Co-creation of regional vision and aims with MCPs in IPM • First Global Entrepreneurs realizations (Romania, Russia, Serbia) • Sub regional GSTs recruited .
AIESEC International Q1 2015 Report
Q2 evolution Main focuses for Q2 will be • MCP elected coaching calls for team forming, transition and fruitpeak delivery • MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery • Work with OST subregional for coaching and projects • Global Ent. Focus for the results in Q2 • MCP Summit for planning focus
AIESEC International Q1 2015 Report
LATAM Region Q1 report
OUTCOMES Q1 ACTIVITIES CHECK IPM
ILC
Historical fruitpeak ambition Entity coaching chats with MCPe Latam 2015 #10 facts evolution
Historical fruitpeak ambition I AM 2015 culture in Latam Latam 2015 #10 facts evolution ** supported by AIVP OD
Virtual Engagement with Latam
OST LEADERSHIP # 1 teamdays delivered for final sprint strategies Ongoing meetings for strategy evolution and personal development.
#3 monthly newsleters to all MCs with general direction Ongoing coaching chats with MCVPs and MCPs on demand for performance (virtual and in conference)
AIESEC International Q1 2015 Report
OST - VENTURE SUMMIT
OST - ENTITY VISITS T3T4
GIP – Global Entrepreneurs focus: Colombia, Brazil, Argentina, Venezuela, Chile, Mexico, Peru, Panama | Goal: 700 GIP till June 2015
Fruitpeak oGCDP focus: Nicaragua, El Salvador, Puerto Rico, Dom. Republic, Guatemala, Panama) for average 300% growth in peak delivery
For OST further reports please check GCDP: https://drive.google.com/file/d/0By3NZ7IZTDgtbUNUYjdOUVhnbkVPSXk1ZjJtd2ZwaURwRzlB/view GIP: https://drive.google.com/file/d/0By3NZ7IZTDgtTkJDVVhCOVdEMDNQUUQ5a0h6OXp3c214N3RF/view Venture summit: http://anamariagip.wix.com/startinguplatam
RESULTS MONITORING - IGCDP JAN, FEB, MAR – MATCH
JAN, FEB, MAR – REALIZE
iGCDP 1600 1365
1400
1800
1612
1600 1400
1200 1000
iGCDP
1327
1200 866
1000
800
800
600
600
400
400
200
200
0 total 2014
2015
AIESEC International Q1 2015 Report
0 total 2014
2015
RESULTS MONITORING - OGCDP JAN, FEB, MAR – MATCH
JAN, FEB, MAR – REALIZE
oGCDP 1400
1319
oGCDP 1620 1610
1200 1000
1610
1600 1590
833
1580
800
1570 600
1560
1551
1550
400
1540
200
1530
0 total 2014
2015
AIESEC International Q1 2015 Report
1520 total 2014
2015
RESULTS MONITORING - igip JAN, FEB, MAR – MATCH
JAN, FEB, MAR – REALIZE
iGIP 600 501
500
iGIP 500 450 400 350
400
300 300 200
468
296
250 200
205
150 100
100
50 0 total 2014
2015
AIESEC International Q1 2015 Report
0 Jan 2014
2015
RESULTS MONITORING - Ogip JAN, FEB, MAR – MATCH
JAN, FEB, MAR – REALIZE
oGIP 450
396
400
370 365
350 300
oGIP
279
365
360
250
355
200 150
349
350
100
345
50 0 Jan 2014
2015
AIESEC International Q1 2015 Report
340 Jan 2014
2015
RESULTS MONITORING – 1415 LATAM Progress oGCDP
iGCDP 8000
8000 6700
7000 6000
6000
5000
5000
4000
1800 6900
7000
oGIP
iGIP 1700
1600
1600
1400
1400
1200
2976
1000
1000
800
800
600
600
400
400
3000
3000
2000
2000
1000
1000
200
200
0
0
0
0
Achieved
Planned
AIESEC International Q1 2015 Report
Achieved
Planned
Achieved
1700
1200
1025
4000
3654
1800
Planned
892
Achieved
Planned
challenges • • • • •
S&S implementation due to lack of HR Co-operation with other regions has been weaker than previous years due to regional focus. Moving offline operations to EXPA (specially on EP side) In spite of regional growth, Capacity of Cluster 4 entities still is the main issue for moving the region to the next level In spite of regional growth, dependance on Cluster 1 entities keeps being the most alarming fact for the region
successes • • • • • • •
Cluster 4 entities adopting project based and growing in oGCDP like Uruguay, Puerto Rico, Panama and Guatemala Contributions of MX and PER getting bigger (compared to C1 entities) Subregional collaboration with initiatives as the Central American Leadership Summit (fostered by MCPs after IPM and ILC) Venture summit for Global Entrepreneurs implementation in Latam (700 GIP goal for this project) ILC message for I AM 2015 culture, Historical Fruitpeak and Latam 2015 roadmap, proving succesful MC-LC communication MCP & MCPe empowerment for decision making and regional growth Americas BD Summit for the BD Latam growth
AIESEC International Q1 2015 Report
Q2 evolution Main focuses for Q2 will be • MCP elected coaching calls for team forming, transition and fruitpeak delivery • MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery • Key MCVP operations elected coaching calls for fruitpeak • Ongoing OST development • MCP Summit for planning focus • Entity visits by AIVP 14.15, AIVP 15.16 and OSTs with fruitpeak focus.
AIESEC International Q1 2015 Report
MENA Region Q1 report
OUTCOMES Q3 ACTIVITIES CHECK
IPM
Touchpoiint for currents and elects.
MET
Managing campaigns, newsletters and internal communication
AIESEC International Q1 2015 Report
MENA XLDS - Understanding the new Business Model of AIESEC. - Understanding their role for MENA’s future - Bringing I AM 2015 Movement to MENA.
MCP Coaching Supporting MCP with team management and fundamental decisions in the entity.
RESULTS MONITORING - IGCDP MA
RE iGCDP
300 250
250
iGCDP 295
291
290 208
285
200
280 150 275 100
270
50
265
269
260 0 2014
2015
255 2014
AIESEC International Q1 2015 Report
2015
RESULTS MONITORING - OGCDP MA
RE OGCDP 350
328
300 250
OGCDP 380 370
243
367
360
200
350
150
340 326
330
100
320
50
310 0 2014
2015
300 2014
AIESEC International Q1 2015 Report
2015
RESULTS MONITORING - IGIP MA
RE IGIP 70 61 60
IGIP 58 56
56
50 40
54 37
52 50
30
48
20
47
46
10
44 0 2014
2015
42 2014
AIESEC International Q1 2015 Report
2015
RESULTS MONITORING - OGIP MA
RE OGIP 140
125
OGIP 108
107
120 100
106
100
104
80 60
102
40
100
20
100
98
0 2014
2015
96 2014
AIESEC International Q1 2015 Report
2015
RESULTS MONITORING – 1415 MENA Progress oGCDP
iGCDP 3000
2843
2500
2500 2000
1500
408
166
166
400
164
350
162
1611 1559
450
168
2000
2000
oGIP
iGIP
300
160
302
250
158
1500 1000
156
1000
200
155
150
154 500
500
0
0 Achieved
Planned
AIESEC International Q1 2015 Report
Achieved
Planned
152
100
150
50
148
0 Achieved
Planned
Achieved
Planned
challenges • • • • • •
Little Financial Investments from Entities into entities and regional growth. Low productivity rate, as TLs, LCVPs fear to delegate. Negative growth in GCDP realizations due to late/weak OGX marketing. Programs are yet to be legal in most entities. Weak local leadership pipeline. Late/Slow process in MC team selections across the region.
successes • • • • • • •
Growth in both GIP Programs MA + RE. Growth in GCDP Matching. AIESEC in Egypt being proactive in role modeling to the region and leading projects + initatives. CEEDers from AIESEC in Egypt supporting with regional projects and operations. Amal Project Execution in the winter pilot, especially from Egypt, Morocco, Lebanon for the winter break. Most entities evolving and changing LC timelines. I am 2015 Movement at MENA XLDS.
AIESEC International Q1 2015 Report
Q2 evolution Main focuses for Q2 will be • MCP elected coaching calls for team forming, transition and fruitpeak delivery • MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery • Visits in entities for Financial and legal support • Visits for leadership pipeline support • Summit for GCDP and GIP for elects MCVPs for the peak (Amal project) • MCP Summit for planning focus
AIESEC International Q1 2015 Report
WENA Region Q1 report
OUTCOMES Q1 ACTIVITIES CHECK
Entity Visit + Follow up
IPM
WENA LDS + XPRO
Deliver entity visit for AIESEC in France, Canada, Iceland, Finland, Austria, Malta, Ireland, Italy, Greece
Session preparation, session delivery and entity consultancy during the conference
Virtual management of faci+chair selection and preparation, session preparation and delivery, output creation and release to the network
Aligment of supply and demand for the summer peak and general coaching on FO-BO synergy and team maagement
Creation of WENA SWOT and creation of the first regional collaboration projects.
In adition to WENA, physical attendance to AP, MENA and AFROXLDS
AIESEC International Q1 2015 Report
OST Team mgmt
Regional communication MCVP Coaching Global matching mania Customized partnership support
RESULTS MONITORING - ogip OGIP Q1 Matched
Realized 334
269
270
220
Q1 2014 AIESEC International Q1 2015 Report
Q1 2015
RESULTS MONITORING - Igip IGIP Q1 Matched
Realized
269 225 192 158
Q1 2014 AIESEC International Q1 2015 Report
Q1 2015
RESULTS MONITORING - OGCDP OGCDP Q1 Matched
Realized
784 702
692
431
Q1 2014 AIESEC International Q1 2015 Report
Q1 2015
RESULTS MONITORING - IGCDP IGCDP Q1 Matched 320
Realized 324
348
246
Q1 2014 AIESEC International Q1 2015 Report
Q1 2015
challenges • • • •
Downscale straegies at a local level and ignite sense of urgency Putting regional collaboration in to actions in a faster way Moving operations of entities to EXPA Cross tier regional collboration (T1&2 with T3&4)
successes • • • • •
Regional conference model updated (WENA LDS, EuroCo) Entities running the first pilots of regional collaboration (Italy, Malta, US, Germany, Spain, Nordics) Co-creation of regional roadmap for 2015-2016 with MCPs at IPM Launch of Global Entrepreneurs Camapin among the subregion Entity visits to support the summer peak
AIESEC International Q1 2015 Report
Q2 evolution Main focuses for Q2 will be • MCP elected coaching calls for team forming, transition and fruitpeak delivery • MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery • Follow up with OSTs for peak delivery • MCP Summit for planning focus
AIESEC International Q1 2015 Report
Talent management Q1 report
OUTCOMES Q1 MILESTONES CHECK IPM Preparation & Delivery
TM XPRO’s Preparation and APC Delivery
TXP OP in EXPA Prep, Testing & Pre-Launch
LEAD
Agenda management, session preparation, dry running and delivering IPM.
Supporting in LEAD and TM tracks, alignment with FACIs for all XPRO’s. Preparing, dry running and delivering APC.
Finalising TXP launch materials, testing the TXP OP and functionalities on EXPA, preparing pre-launch in XPROs.
MCP LEAD 1415 and 1516 on track with steps for Q2, LEAD frameworks piloting and education, GLC launch and preparation
MAIN KPIs MONITORING KPI Name
Planned
Achieved
%
TMP/TLP NPS
0.60
unknown
-
Productivity
1.00
unknown
-
Team Mnms fulfillment
70%
unknown
-
Newsletters
3
3
100%
AIESEC International Q1 2015 Report
Main comments for tm 1. In APC, a big challenge was MC-LC communication because all support, education and coaching was given to many entities but LC EB elects and members where not informed about many basic strategies regarding TM and LDM and such. 2. Need to simplify the basic strategies AI suggests (everything around the business model) is not reaching LC levels in a way they understand and know what actions they need to take, i think we need to have a clearer support action plan for MC’s to download to LC’s
AIESEC International Q1 2015 Report