TMP&TLP evolution
OUTCOMES: TXP Evolution Q3 MILESTONES CHECK IC Launch of TM Direction TM elements, TM KPI goal setting & strategies, TM clarity on B.O./F.O. towards @2015
TXP Summit
TM alignment for Ops Implementation
Tracking & Coaching of Focus Entities TM goals (60%)
Global TXP Brand & Packaging, Promotion & Implementation Guidelines, Refreshed Selection Processes, Tools in GIS
Materials for Conferences and Visits, KPI Goal Setting, Entity Coaching, GST
Goals set but with no follow-up, focus entity coaching 50% done
MAIN KPIs MONITORING
AIESEC International Q3 2014 Report
KPI Name
Planned
Achieved
%
Productivity
0.50
0.89
178%
TMP NPS
55
58
105%
TMP RR
13%
9%
70%
TLP NPS
65
68
105%
TLP RR
20%
11%
55%
Team Minimums
0%
0%
100%
New Customer Flows & EXPA
Massive project PROJECT BOTTOMLINE 1.Finish the building & execute the implementation of a new information system which enables us to be fast & eďŹƒcient to achieve 2015 2. Implement a new customer flow which makes us able to automatize our processes where human interaction can be lowered.
PEOPLE INVOLVED Gabi. Main responsible for CFs implementation, network & RDC communication, etc Mike. Main responsible for system development. Emre GIP features, migration support, matchability. Younes. GCDP features, matchability, sign up. Anasof. TMP-TLP features. Mila. Network communications, planning app. Gianca. Marketing perspective. Previously: Lu (Pioneers responsible) Aleksa, Shayo AIESEC International Q3 2014 Report
OUTCOMES Have the new system ready and able to run our basic operations
Awerness is built in the network regarding the change in our customer flow & financial model
75% of the system ready
Weekly newsletters sent (open rate: 87,9% & 46,4%) Webinars (630 subscribers) MC checklist: 112 entities filled 80% or more‚
Until Q3 review
Until IC
Q3 PROJECT MILESTONES CHECK The new system is regulary improved due to continous feedback
The network is educated on & started implementing the new customer flows
All mayor issues resolved in less than 24 hours
Challenges in communication after IC 62 entities didn’t fill anything in the MC checklist
MAIN KPI: Members with login • Number of user on myaiesec.net: 29 659 • Number of users on GIS: 14 773 (49,8%) – 2nd of October • [Number of members 28th of October: 35 812]
AIESEC International Q3 2014 Report
System logic
Next steps
Full migration
OP & analytics ready
Weekly communication (NLs, webinars) AIESEC International Q3 2014 Report
Short term matchability
Contract signed
Standards & satisfaction
OUTCOMES Q3 MILESTONES CHECK Standards & Satisfaction TN Form changes for expectations setting
Evolution of ICB Role for prevention and faster reaction
Implementation of ECBs
Zendesk for more proessional FireFighting
Entity Audit Process
NPS Survey Adjustment
Monthly NPS Goal
S&S GST for global education
MAIN KPIs MONITORING
KPI Name
GOAL
ACHIEVED
% Standards Fullfillment
100%
TBD
Net Promoter Score
48
44
% Promoters
65%
61%
% Detractors
15%
17%
% Response Rate
40%
39%
AIESEC International Q3 2014 Report
Nps goal planned
AIESEC International Q3 2014 Report
Nps goal achieved
44
45
51
34
39
46
NPS Q1 GIP: 46 NPS Q1 Gcdp: 38 AIESEC International Q3 2014 Report