CUSTOMER EXPERIENCE

Time flies when you are having fun. It is a cliche but it is so true In the past year, I have had the time of my life. It was a true challenge and an honor to have been a board member of AIESEC in UAntwerp.

Customer Experience was a new track this year in our entity. With this new department we could focus on giving AIESEC trainees in Antwerp the best possible experience from start to finish, instead of working on this as a side project for the PD/IGT (sales) teams.

In the past year, I have had the opportunity to meet many new people from a lot of different cultures and backgrounds. It has been an incredible honor to be a part of the journey of so many different people and for them to allow me to be a small part in that.

The result of a year’s work, which I couldn’t have done without my incredible team, is an amazing community of trainees in Antwerp. A community that feels welcoming, allows friendship to blossom and motivates each other to work together towards their dreams. Being part of shaping this community has been a very fulfilling experience.

I am proud of what the EB has been able to achieve together with all the members. The LC has grown to be a true community where members can find support and fun, whichever one they have a need for at that specific moment.

Besides all this, I am very proud of the synergy with iGT. The ICX corner was truly powerful this year due to effective and efficient teamwork Celebrations of our successes together were highlights of this past term.

Demi Ammerlaan Vice President Customer Experience