WWBR 2017 C Suite awards

C-Suite AWARDS 2017

Teligistics, Inc. Telecom Technology CEO of the Year & Best Telecom Contract Sourcing Solution: Telibid™ Drawing on over 20 years’ experience, Teligistics is dedicated to helping companies cut their telecom costs while providing complete visibility into their global telecommunications expenditures. We invited CEO and Founder David Roberts to provide us with a fascinating overview of the firm and the range of solutions it provides.

Welcome to the Worldwide Business Review 2017 C-suite Awards.

The highest-level executives in senior management usually have titles beginning with “chief� forming what is often called the C-Suite. The C-suite is considered the most important and influential group of individuals at a company.

To recognise their exceptional services, we are excited to introduce the 2017 C-Suite Awards. These awards are not concerned with the size of the business, rather with the drive and dedication to their work and their clients.

Hannah Stevenson, Editor Phone: +44 (0) 203 725 6842 Email: h.stevenson@aiglobalmedialtd.com Website: www.wwb-review.com AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them.

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Teligistics, Inc. Telecom Technology CEO of the Year & Best Telecom Contract Sourcing Solution: Telibidâ„¢ 8. CGS Pte Ltd Packaging Equipment CEO of the Year 2017 - Singapore 10. elaw Legal Technology CEO of the Year 2017 & Innovation Excellence Award for Electronic Trial Services 12. Redback Conferencing Conferencing Services CEO of the Year - Australia 14. Sun Mark Group Product Distribution CEO of the Year - UK & Best Emerging Market Grocery Distribution Business 2017 4.

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Teligistics, Inc. Drawing on over 20 years’ experience, Teligistics is dedicated to helping companies cut their telecom costs while providing complete visibility into their global telecommunications expenditures.

We invited CEO and Founder David Roberts to provide us with a fascinating overview of the firm and the range of solutions it provides.

Established in 1997, Teligistics is the leading global consulting firm for telecommunications and IT sourcing for global enterprises. Since inception Teligistics has developed TelibidTM, which has two U.S. Patents pending, used for managing the procurement process of large enterprise telecommunications RFP’s.

unique and proprietary tool has transformed the way large publicly-traded enterprises source telecom services globally.

This will be the third award we have won for TelibidTM, which is great but the real proof of the tool’s effectiveness is the successful procurement engagements we have conducted, averaging a 40% reduction in budgetary telecom spends for our clients.

Alongside this, Teligistics processes and audits thousands of telecom invoices monthly in its patented expense management platform, TEAMTM, as well as managing client corporate wireless devices with help desk, optimization and fulfilment functions via a mobility management platform called EMM+TM. David is excited to have won this prestigious award, and keen to discuss the reasons why his firm’s innovations are worthy of it.

“Crucial to our success is our focus on listening to our clients.

We never try to force fit our solutions onto the client. Each one of our engagements uses a customized approach as each client has different needs and circumstances. An engagement with Teligistics will typically involve finance, procurement and their IT staff; therefore, by the nature of the engagement we have to win over all three of those areas to begin a project.”

“Winning this award is further validation of the vision we had for inventing and building the TelibidTM application. This

This client focus comes from the top and permeates into the firm’s culture, as David is eager to emphasise.

“Here at Teligistics we have created a truly unique internal culture. Our staff is completely literate in the profitability of every engagement and we reward team members by sharing the profits on each engagement with the team members who made it happen. We have a monthly awards ceremony to celebrate recoveries from our audits and other important milestones. Our team members

get recognition with awards and plaques for outstanding performance. We also recognize excellent customer service as demonstrated by the letters and emails we get from our clients.

All of this ensures that our clients always receive the very highest standards of support and service, as our staff are completely committed to excellence at all times.”

Fundamentally, although staff are vital to the success of any business, it is the leaders who take the responsibility and have to produce and drive the company’s vision. David, who draws on his vast experience as a business manager, discusses how he supports the company through his role as CEO and the skills he brings to this vibrant and dynamic company.

“Personally, I have previously created successful start-ups, principally when specific industries de-regulate. I founded an air freight company in the U.S. shortly after de-regulation of that industry later selling it.

Later, I became involved in the telecommunications business after the Telecommunications act of 1997, founding Teligistics shortly afterward.

“Entrepreneurs bring value to an idea. My idea was to help companies better manage their telecom budgets, bringing clarity, visibility and processes to a segment that has traditionally had billing deficiencies and lack of control. Additionally,

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Telecom Technology CEO of the Year & Best Telecom Contract Sourcing Solution: Telibidâ„¢

Teligistics, Inc.

Company: Teligistics, Inc. Contact: David Roberts Contact Email: droberts@teligistics.com Address: 1836 Spirit of Texas Way Suite 200, Conroe, TX 77301, USA Phone: 001 281 602 3108 Website: http://www.teligistics.com/

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, most organizations do not have reliable subject matter experts on staff to weed through the maze of complex regulations and telecom contracts to win ‘World Class’ agreements. Not only do we bring this specialized subject matter expertise to the table, but we will typically lead this process for the client.”

Within the telecoms market, David is noticing a number of key trends which he is happy to discuss with us.

“Over recent months we have seen several key trends in the market. Clients’ data networks, which have typically been based on MPLS technology, are quickly changing to SD-WAN, or hybrid agnostic network-ondemand configurations which can dramatically lower network costs and increase flexibility.

Another key change we are seeing is that financial decisions for the sourcing of major telecom contracts are morphing from IT control to procurement control, with heavy IT input along the way. These developments will provide us with many great opportunities for the future.”

Keen to adapt to these market developments, looking ahead, David has exciting plans to expand Teligistics, as well as

growing his own experience and gaining new knowledge, as he is proud to conclude.

“Recently, clients have approached us to do more with other spends that they have trouble sourcing and managing, including energy. To meet this need, we are currently in the development stage of adding those services to our portfolio.

“Overall, the future looks bright for Teligistics, as the management have been fortunate enough to have some of our adult children get involved in the business and this has been especially gratifying to see them get involved and become valuable team members. I plan to spend another five years at the helm, then enjoy some time at my Texas ranch, with my wife of 34 years and traveling.

This company will always be important to me, and I will always be involved, even from a distance, but it will be interesting to see where the new talent can take my vision. As part of my personal work, I also help fledgling companies, investing in them and assisting with the startup phase, and I will continue to do so and look forward to the developments I will see in this area of my work.”

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CGS Pte Ltd Drawing on over 25 years’ experience in the industry, CGS Pte Ltd has built up a team of well trained professionals with in depth knowledge and expertise to support its customers in printing and packaging applications. We caught up with CEO Thomas Kee to learn more about the firm and how it works to provide excellence at all times.

Established in 1992, since inception CGS has identified and aggregated a comprehensive best of breed packaging products and solutions that is widely used in the Manufacturing Industries and many others.

The products and solutions CGS provide has proven track records of enhancing customers’ productivity and creativity, whilst at the same time helping them to manage their costs. Thomas discusses his own success and how he works to constantly drive CGS to excellence.

“Personally, I rose from the rank of a business development manager with a European conglomerate in the 80s, I was head hunted to join a leading Swiss corporation as their General Manager responsible for business in the Asian region.

Despite the fact that I have been in the industry for more than

20 years, I kept on learning, adjusting and reinventing myself and the company.

“As a company, CGS are individuals from a wide range of backgrounds, yet I have pushed boundaries and come up with visionary ways to progress in my businesses. By undertaking a business management degree, it’s possible to learn a great deal of the skills needed to run a successful company – yet at the same time, it’s vital to have a naturally good outlook and to take care of one’s employees. To be a CEO & Executive Director of a business, you also need to be a great leader. What is more, whether you are running a new start up or overseeing a more established brand, they need to stay in touch with the industry at all time, innovate to keep the company fresh and exciting, and this is my constant aim.”

they always receive the solutions and service they need.”

Sustainability is the latest trend in the packaging market, and as such CGS are committed to offering environmentally friendly solutions, as Thomas highlights.

“As CEO of CGS, I take our products environmental sustainability very seriously. Our commitment to great design and innovation is really at the core to our successful business.”

Looking ahead, Thomas has exciting plans to drive further growth in CGS, as he is proud to conclude.

“Going forward, I will continue to strive and do what I do best for the business. My focus is to always adapt, embrace changes in technologies, industry, marketplace and empower customers with innovations.

Alongside being a leader, Thomas also takes on a range of projects and works closely with clients. He describes his approach to ensuring a successful outcome to every project he undertakes.

“My approach when understanding a new client or project for us is first to gain knowledge of the customer’s needs, requirements.

We adopt a sincere, open and consultative approach by discussing every stage of the process with our customers so that

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g Packaging Equipment CEO of the Year 2017 - Singapore

Company: Contact: Address:

Phone: Email: Website:

CGS Pte Ltd Thomas Kee 8 Marina View, #07-04, Asia Square Tower 1, Singapore 018960 (+65) 6407 1088 info@cgs.com.sg www.cgs.com.sg

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elaw elaw provide expert eLitigation partnerships for clients and matters of all types and sizes. CEO Ian Chivers provides us with an overview of the company and the impact both elaw and its software engine, Delium, have on the industry.

For more than 20 years, elaw have been actively involved in the development and application of innovative technologies and workflows for pre-litigation, litigation and trial phases. As a team, the company are optimistic that they are now approaching a tipping point, as appreciation grows that dispute resolution technology must work in an entirely different way to accommodate ever-evolving evidence, the individual needs of litigants and the growing international demand for early and cost-effective online dispute containment and resolution.

Ian explains how it feels to win one of these awards, as well as outlining his role as CEO of elaw and Delium.

“Firstly, it is gratifying to have increasing recognition of the impact of the work of elaw and Delium on dispute resolution processes.

“Secondly, my role as Chief Executive of both elaw and Delium is to bring together the unique Delium software

framework and the heuristic elements developed by elaw, the marriage of which is at the root of all successful technology application.”

Discussing the industry currently, Ian notes that there is an increasing amount of technology being implemented throughout the market, but he is keen to express the view that it is not necessarily a game-changer, with human aspects making a huge difference in the success of technology.

“Dispute resolution practice, in both traditional courts and alternative dispute resolution forums, is demanding and stressful for all participants, including litigants, lawyers and decision makers. And while a variety of technologies offer dramatic improvement over traditional processes, their ability to be game-changers is limited if they are not effectively coupled with human factors.

“This is the primary reason that earlier generation litigation and evidence management technology has had only limited success. Essentially, it has been a transitional solution that replaced parts of an outdated paper system with a technologydriven alternative. It has not looked beyond this restricted horizon in more than 20 years.

It is shackled to the traditional court, fails to address individual perspectives and obligations and comes at a high capital and operating cost. It has largely been developed expecting “specialists” to take control of evidence, diminishing the

role and effectiveness of legal professionals and undermining the viability of legal business.

“Progressively, there is a growing tide demanding that courts are more effective and that complementary alternative dispute resolution services are available offering quicker, lower cost and more equitable matter resolution service. Courts are under pressure to do more with less and to compete with alternatives.”

Profiling elaw’s software engine, Delium starts with a clean slate, examining disputes at their earliest stage without traditional constraints but not neglecting that it must equally effectively satisfy both traditional courtroom practices and new models. Paradoxically, alternative technologies have not been able to successfully deliver on either of these objectives.

Essentially, Delium makes any space where litigants come together, both real or virtual, into a highly functional low-cost dispute resolution forum; this acknowledges that the resolution process is most likely to be effective if it begins as soon as the existence of a dispute is recognised.

At its most fundamental, Delium facilitates a structured communication between parties, moderated by the Judge or independent alternative dispute resolution practitioner, at the earliest possible stage.

Furthermore, Delium equally supports the traditional courtroom

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process comprehensively, unlike earlier technologies, which compromise legitimate requirements. Delium applies personalised technology to accelerate, reduce cost and improve the quality of the outcomes.

In his concluding comments, Ian is keen to emphasise that the combination of elaw and Delium must be recognised throughout the industry, as the two effectively work as a pair. Delium is the software engine, elaw is the methodology and service delivery vehicle. Ian signs off by explaining what challenges are ahead for the companies, and what opportunities and avenues will possibly open up for elaw, something he is clearly excited about.

“Ultimately, the challenge for Delium and elaw is communicating the inevitable enormous international multifaceted scope and practical value of the dispute resolution revolution. Working with litigants, courts and government, we will continue to deliver dramatic time and cost savings and, using performance as a beachhead, I anticipate that accelerated adoption is imminent.

“Growing recognition of this inevitability, coupled with recent grants of US and International Patents for Delium, will have revolutionary impact on evidence management, dispute containment and dispute resolution. It is an exciting time to be driving this fundamental change in approach.”

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Legal Technology CEO of the Year 2017 & Innovation Excellence Award for Electronic Trial Services

Company: elaw Contact: Ian Chivers Contact Email: ian.chivers@elaw.com.au Address: Level 17, Blue Tower, 12 Creek Street, Brisbane, QLD 4000, Australia Phone: 0061 1300 30 30 80 Website: www.elaw.com.au

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Redback Conferencing Redback Conferencing is an innovative conferring facilitator based in Sydney, Australia. We invited CEO Jeff Downs to talk us through the firm and the range of solutions it offers.

Drawing on more than a decade’s experience in the conferencing industry, Redback Conferencing is dedicated to helping the way that you meet, present and collaborate at a distance. Jeff discusses the firm’s service offering and how his leadership has helped drive the firm to the success it enjoys today.

“Redback Conferencing exists to dramatically improve the way people meet across distance.

Our Tele, Web and Video Conferencing technologies deliver simplicity and peace of mind. I have been CEO of Redback since its inception 10 years ago and loved the journey from a small Australian start-up to where we are today – Australia’s fastest growing conference company, delivering more Digital Managed Events than any other business in the country.

“When we first start working with a client, the most important thing we do is spend the time to truly understand our customers’ needs, challenges and goals.

We then deploy a solution that best ensures that those things are met with a high degree of satisfaction.”

To ensure excellence for Redback Conferencing and its

customers, Jeff always utilises his experience in the business world to drive the company to success, as he explains.

“Over my career I have started a number of businesses from Grocery Stores to Telecommunications companies.

After operating a number of successful businesses in Canada, my wife and I decided to move to Australia to start up Redback Conferencing. We moved our young family to Sydney Australia for the lifestyle and we have loved every minute of it.

“As such, I draw upon every experience from every business in order to do what I do today. As a leader you are always growing, developing and reinventing yourself. I am very fortunate to do what I do for a living.”

Thanks to his vast experience in the industry, Jeff is able to lead the firm to success through his people focused leadership approach, which he is proud to highlight.

“Personally, I have a people centric approach to leadership. I am a good communicator who is inclusive in the decision-making process. By empowering our people and holding a very high expectation for excellence, we are able to develop a highly motivated and engaged workforce.

“Fundamentally, Redback Conferencing is a service provider. This means that we need skilled people to deliver that service. In order to ensure that we attract and retain the best possible people, I ensure that creating a fantastic corporate culture is my number one priority.

I have to look after my people before we can look after our customers.”

Looking ahead, Jeff foresees a number of exciting developments in the conferencing market which Redback Conferencing is looking to adapt around in order to continue offering clients the very highest standards of service.

“Overall, the Conferencing Service Provider industry is changing rapidly. Most companies in my industry are losing revenue. We are lucky to continue to enjoy double digit growth year after year. Staying close to the customers’ evolving needs as well as the industry trends allows us to stay ahead of the curve, and we are looking forward to a bright and exciting future ahead for Redback Conferencing.”

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Conferencing Services CEO of the Year - Australia

Company: Redback Conferencing Contact: Jeff Downs Contact Email: jeff.downs@rdbk.com.au Address: Level 21, 320 Pitt Street, Sydney, NSW 2000, Australia Phone: +61 2 9037 0333 Web Address: www.redbackconferencing.com.au

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Sun Mark Group Sun Mark Group is a food distributor working with some of the world’s leading brands. We invited CEO Sunny Ahuja to tell us more about the firm and the secrets behind its success.

Established in 1995 to provide and distribute famous supermarket products all over the world, since inception Sun Mark has flourished, as Sunny is keen to highlight.

“Our firm Sun Mark is a distributor of fast moving consumer goods products in the food, drink and toiletries sector and specialises in distributing and developing famous European and international brands in emerging markets, particularly in the Middle East and Africa. Our reach extends to over 120 countries though so we have a very diverse range of customers which range from traditional wholesale and retail to modern multiple outlet retailers. We work with multinational giants such as Unilever, Mondelez, Suntory and many others.

“Alongside this, we also have a range of our own food and beverage items which we produce in the UK or Western Europe and we provide our consumer with a high quality product at a price that is much lower than they might expect to pay from a competing brand. The result is that we have very

happy customers and we have bene able to get market leading status in a number of countries.

“Personally, I am the CEO of the company and have been here for 15 years. It is a family business and many family members work within the company. Many people often think that your route to the top is assured but you have to work doubly hard to get the respect of your colleagues and to show that you deserve what you have.”

It is this collaborative leadership approach that has helped Sunny to drive Sun Mark to the success it enjoys today, as he showcases.

“As a business leader, I like to give people the opportunity to do their best and show what they can do; I believe in being there to support them if they need it but to make them as self-sufficient as possible. Therefore, I like to communicate the vision for the company and take their suggestions. Once we are aligned we all get on with trying to make it happen to the best of our abilities and everyone takes ownership of their respective objectives. It is also very important for me that people want to come to work every day. I belive in

taking talent and training and developing it and believe that if you have the right attitude you can achieve anything, a message that I like to get across to everyone in our company. Thanks to this supportive, communicative approach, our company has a low rate of staff turnover and business is going well so I think this approach works for us.”

With regards to the future, Sunny is excited to make Sun Mark truly international and move into new markets, as he proudly concludes.

“Moving forward, I would like to make the business more established in its core markets, have a few more people working in each of these countries and to use the power of technology to help us get closer to our customers and suppliers.

It sounds simple enough but the lack of high quality infrastructure can be a major factor, something which we take for granted being based in the UK. I would like to take the excellent people we already work with and try to build a business that is truly multinational.This will give us many exciting challenges and opportunities which I look forward to taking advantage of.”

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Product Distribution CEO of the Year – UK & Best Emerging Market Grocery Distribution Business 2017

Company: Sun Mark Group Contact: Sunny Ahuja Contact Email: harmeet@sunmark.co.uk Address: Sun House 428 Long Drive, Greenford, Middlesex, UB6 8UH, UK Phone: 0 208 5753700 Website: http://www.sunmark.co.uk

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