WWBR December 2017

December 2017

WORLDWIDE BUSINESS REVIEW

In this issue: Preferred Supplier to Many Leading Organisations

Living in a World of Constant Change

Providing Proprietary Workflow Platforms Proficiently

Friendly and Professional

People First g We recently invited Corporate CEO, Augusto Mitidieri to tell us more about Sintetica following their inclusion in the 2017 Best Small Businesses of the Year Awards.

AYJET

Welcome to the November edition of Worldwide Business Review, proving you with the latest insight, information and comment on the world’s leading businesses and the individuals driving them.

In recent news, on the 19th October, the National Retail Federation urged the Senate to move forward on tax reform by approving the fiscal year 2018 budget resolution scheduled for a vote.

In this edition, we learn more about pharmaceutical company, Sintetica who are delivering injectable anaesthetics and analgesics to patients worldwide, through innovative science and excellence in development, production and marketing.

Recently, we invited Corporate CEO, Augusto Mitidieri to tell us more about Sintetica following their inclusion in the 2017 Best Small Businesses of the Year Awards.

Elsewhere in this issue, we learn more about Turkish Civil Aviation who have entered a rapid growth trend since the beginning of 2000’s. As a natural result of this development, a select group of captain pilots, who dedicated themselves to aviation, have foreseen that the need for pilots would increase and established AYJET Flight Training Organization in 2005.

On the topic of aviation, as a Norwegian ground handler that was established in 2013, GA Partner is a fresh newcomer, but not an unexperienced company. The history of the founders is within aviation and goes back to the mid 80’s. Taking time to provide us with a profile of the well experienced company, is the firm’s operations manager, Henning André Ogann who discusses all things GA Partner.

Lastly, this year Tristar Products celebrates its Silver Anniversary! Tristar Products, Inc. is a totally integrated product marketing company that specializes in ‘As Seen On TV’ products. Following their success in the 2017 Small Business Top 100 accolade, we interviewed the company’s founder, President and CEO Keith Mirchandani to learn more about Tristar’s remarkable range of products.

Here at Worldwide Business Review, we truly hope you enjoy reading this informative edition and look forward to hearing from you.

Jessica Daykin, Editor Phone: +44 (0) 203 725 6842 Email: jessica.daykin@ai-globalmedia.com AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them.

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Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.

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, 4. News 6.

People First

8.

Preferred Supplier to Many

Leading Organisations

10. Where Your Dreams Take Flight 12. VTS: Reliable & Energy Efficient 14. Living in a World of Constant Change 16. Super Swiss Lawyer 17. GA Partner in Norway!

18. Providing Proprietary Workflow

Platforms Proficiently

20. A Creative, Innovative and Unique Mission 21. Friendly and Professional 22. Best in Class Service Delivery 24. Quality and Customer Focus 26. Easy to Use, Powerful & Smart 28. Expertise, Professionalism and Integrity 30. On Time and on Budget - Guaranteed 31. Transformational Interactive Customer Communications Solutions 32. Adventuring Spirit 33. Family Matters

WORLDWIDE BUSINESS REVIEW / DECEMBER 2017 3

Framework, Private Equity Investment Data Management, Appoints Director of Global Business Development.

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NEWS

, Appointment of industry veteran, Jesper Steiness, to support growth ambitions and commitment to service and delivery for growing user community.

Framework, the private equity (PE) investment data firm, enabling PE investment management enterprises to deliver transparency, insight and accountability to their investors, today announced the appointment of Jesper Steiness, as Director of Global Business Development.

The appointment will strengthen the leadership team as Framework concentrate on accelerating their current growth and focus on innovation in private equity operations.

Launched in 2000, Framework provides enterprise investment data management solutions for the global private equity sector.

Framework is experiencing a period of growth and change, as is private equity. The industry is seeing: larger allocations from Institutional Investors; larger funds; bigger deals and volumes of business. Added to this, the regulatory environment is encouraging higher allocations and more and more investors are expecting full visibility of their investment managers’ processes.

Harnessing it’s 17 years expertise and experience in the sector, Framework’s solution has been re-designed to meet the evolving data management needs of the private equity world. Framework brings private equity investment data from multiple, sometimes disparate sources into a single point - a central, operational data hub. That single source supports the needs of all the stakeholders in that data - within one enterprise, and across the wider investment community; including investors, administrators and management companies.

Jesper Steiness will apply over 20 years of experience in the global financial industry; he has an extensive background in information technology, asset management and fund administration.

He comes to Framework from a senior position at SS&C Advent.

Jesper started his career gaining a full appreciation of how funds work operationally and since has predominantly focused on business development and client relationship management.

Bertil Rouveure, Owner of Framework, commented on the appointment and what it would do for the firm.

“Jesper brings with him the exact expertise and industry relationships Framework needs to accelerate growth and innovation.

His experience of driving new business initiatives, industry relationships and developing strategic partnerships will complement Framework’s vision and help current and future clients realise new opportunities.”

Paul Whapham, Managing Director of Framework, added his comments on the appointment and how Jesper would make a valuable addition to the team.

“The PE industry is developing and some firms are finding it difficult to keep up with their clients’ increasingly complex data management needs. Jesper’s extensive experience in operations, business development and strategy will help the transformation of data management we want to achieve.”

Finally, Jesper Steiness, Director of Global Business Development, discussed how the role will offer unique challenges and opportunities which he is eager to take advantage of.

“Twenty five years in different positions in financial services companies has taught me the value of customer relationships. I am looking forward to helping the Framework team deliver for clients and prospects. I am particularly excited about the data management innovation that Framework is driving that delivers incredible value to enterprise systems, flexibility and growth for customers.”

LXM Expands African Research Network With Afrifocus Securities LXM has announced a new 15a-6 chaperoning partnership with South African research provider Afrifocus Securities, further expanding its market-leading foreign broker dealer (FBD) platform’s capabilities. This addition will increase LXM’s global coverage to 12 FBDs covering over 30 countries and 700 companies.

LXM was founded in 2010 as an agency equity brokerage and today services a broad network of banks, funds, family offices and corporations from offices in London, New York and Athens. The firm is a finance company servicing institutional and corporate clients around the world. The Group provides investment banking, corporate finance, debt management, research and brokerage services across liquid and illiquid markets.

Afrifocus, a member of South Africa’s JSE and ZARX exchanges, is a specialist in investment research covering mid-capitalisation stocks, an area that is often overlooked by regional competitors.

Harold Warren, Global Head of Emerging and Frontier Markets at LXM, commented on the move and what it would mean for the firm.

“We have had huge interest from investors in South African small and mid-cap companies in this area of our business and this is why Afrifocus’ targeted approach makes them an ideal partner. The partnership deepens LXM’s global capabilities of providing US and global institutional investors with access to respected and established research providers, as we

continue our expansion across Africa and markets worldwide.”

Eugene van Heerden, Head of Sales and Distribution at Afrifocus, added his comments on the latest news.

“We look forward to working with LXM in our endeavours to develop strong relations with their established US origination network.

Our domestic clients will now be able to tap into LXM’s large liquidity pool, facilitating trading across many global emerging and developing markets.”

The partnership will allow Afrifocus to expand its research capabilities by working and sharing information with other members in LXM’s FBD network, adding substantial value across those markets.

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People First Sintetica is a pharmaceutical company delivering injectable anaesthetics and analgesics to patients worldwide, through innovative science and excellence in development, production and marketing. We recently invited Corporate CEO, Augusto Mitidieri to tell us more about Sintetica following their inclusion in the 2017 Best Small Businesses of the Year Awards.

Established 1921 in Switzerland, Sintetica have sites based in Switzerland, Germany, Austria, Italy and United Kingdom, with the headquarters in Mendrisio, Switzerland. With 230 people employed in Europe with an average of 41-year coming from 25 different countries in the world. Sintetica’s focus is primarily on local anaesthesia and pain relief, as Augusto explains.

“Local anaesthesia and pain relief are two in which we have been the market leader for many years in Switzerland. Moreover, we are also seeking to develop a position in the growing field of neuromodulation. In 2011, we established our global division, which was our first international corporate structure. This global division was tasked with pursuing international growth under two distinct models, being a B2B licensing strategy and somewhat later a B2C strategy in select markets.

“Under the B2B model, we sought to license out our top brands to partners with whom we shared values. Foremost among these values is that people and relationships, including business relationships, come first, and thus Sintetica seeks to build business by finding partners with whom we can share our values. As such, all our partners must meet strict ethical criteria and share our innovation driven ‘quality without compromise’ value proposition. This was the most critical and difficult

challenge we have faced since beginning our internationalization efforts, however I am proud to say that we have been very successful.

“We are fully committed to innovate therapies and drugs in local anaesthesia, pain management and neuromodulation. As such, we move forward with passion and competence in the full respect of people and the environment.

All our efforts and resources are focused to become leader in these fields by developing novel medicine and better treatment options for physicians and patients worldwide.

“To achieve this leadership by innovation in the context of global growth, we consider strategic partnering and business development the key factors.

We have built an agile and multicultural high-performing organisation to support both the robust national growth and the rapid global expansion and we have adopted two different business models accordingly.

“In Switzerland, Germany, Austria, the UK and Ireland our specialised sales teams directly promote and market our products. Worldwide, the global division delivers out top medicines throughout strategic international partners.”

Recently, Sintetica found success in Worldwide Business Review’s 2017 Best Small Businesses of the Year Awards. Speaking of the success, Augusto describes what it means to have won, but

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also what he believes are the key attributes that have helped to shape his success.

“It’s an incredible joy first and it represents a tangible reward to the huge efforts and strong ambition of all my team, to move from a small Swiss excellence to a leading global company.

“Be the 2017 best small business worldwide makes me and all 230 employees proud and honoured of the work done. At the basis of this amazing international success is out values and principles.

“The capacity to lead the company with foresight and deep attention to human resources, whilst strongly investing in the education and continuous training of all employees. As well as always targeting higher standards for Corporate social responsibility and personnel development, are just some of the key attributes to our success.

“As for my key contribution to the success, it is making the vision clear, defining the high-level strategy and coordinating the execution till the end.”

Scientific Affair Unit is responsible for discovery, development, non-clinical/clinical research and registration work of all Sintetica’s medicines, Augusto informs us.

“At Sintetica, we bring our research and development, regulatory, clinical and medical people together in a scientific cluster, creating more collaborative, vibrant and

creative working environment.

Also, we partner with physicians, academics and Key Opinion Leaders to access the best science and accelerate the development of innovative drugs.

“Everything we do is to achieve scientific leadership. We are continuously improving the way we work, taking the best we can of the capabilities we already have and building those we are in of.”

When discussing what differentiates Sintetica S.A from competitors, marking them out as the best possible option for their clients, Augusto reflects on how the corporate culture of Sintetica and all the basic strategic choices are firmly based on respect.

“Respect is the core value of the company and it permeates across every employee. The concept of respect is divided into three well-defined directions.

It is expressed in relation to its employees, enhancing the different characteristics of each one. Whether for work or as an individual, through activities which create a pleasant environment in which to work and express themselves.

“This same concept is also expressed towards the patients using Sintetica drugs worldwide, providing them with the highest quality products and investing in innovation to imagine the best care solutions for the future.

Consequently, it materializes towards its local and global partners, showing them loyalty,

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absolute ethics and both operational and development support of advanced go to market strategies.

“The convergence of these three well-defined areas make up the Sintetica Value Proposition.

It goes beyond corporate boundaries and is a distinctive and strategic element of its own identity in the wide world panorama of the pharmaceutical industry.

“Therefore, Sintetica does not only export drugs of the highest quality throughout the world, but also the complex of their own values.

“The latter, shared by its network of global business partners, gives the company from Ticino unique characteristics in their approach to markets and profound value in the in-depth strategic positioning of the Company/Product.”

Behind every successful company, is a powerhouse of dynamic, talented, passionate individuals. For Sintetica, their main values represent the

real and deep reason for the company’s success, as Augusto explains.

“The culture of total respect and the focus to the individual person shall be considered as our fundamental heritage. Our people are the real stars of our business and the biggest resource we count on to grow and develop the company. That is why we believe in offering a great place to work, with a culture that promotes creativity, informed risk taking and safe and good feeling in everyday work.

“At Sintetica, we seriously take the obligation to meet the highest standards of business ethics and integrity, and make meeting those standards the responsibility of all our employees. Our corporate culture is well summed up in the concept of ‘great place to work’, which has become our real brand. Our commitment to the creation of a new corporate division for sustainability and human resources, is to make this vision continuative, shared and participated. Part of this includes helping different cultures

every day interact with our Swiss environment to generate opportunities of growth. That is why, when hiring new employees, we look for ‘smart’ people who share our thirst for diversity, our respect for traditions and our aim to be a global leading company.

“As part of our strategy to attract these staff to our firm, we are currently reorganizing and enhancing the recruitment, selection and hiring process.

This is also due to the strong growth which we are seeing, which means that we need new staff to support us through this. As a small company, we must be excellent to attract or possibly discover the best talent in the market. Alongside our recruitment drive we also have to recognize, develop and encourage the ones we have. To achieve the overall goal, we are also implementing our employer branding proposition to make staff feel secure and supported in their role.”

Looking ahead, Augusto is excited to reveal how the strategic plan ‘Strategia 2021’

Quality First

has recently been approved by the board.

“The ‘Strategia 2021’ plan calls for the international commercial diffusion of the innovation as main leverage to grow in the next future. Our global division is focusing on high speed robust partner selection and affiliation in every country of the world. It is determined to offer a dynamic portfolio of selected branded medicines, developed to answer unmet clinical needs, to build sustainable and long lasting alliances. Ultimately, executive projects to improve the industrial sites manufacturing capacity and pharmaceutical and clinical pipeline development are major pillars to sustain the midterm strong growth.

Name: Augusto Mitidieri Corporate CEO Email: amitidieri@sintetica.com Web Address: www.sintetica.com Address: Via Penate 5, 6850 Mendrisio, Switzerland Telephone: +41 (0)91 640 42 50

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Preferred Supplier to Many Leading Organisations TouchStar Technologies is a market leader in enterprise mobile computing solutions with a global base of over 500,000 installations.

Our solutions provide the ‘who, what, where’ data critical to every organisation, and deliver it when you need to know. We help capture, move, and manage critical information, providing businesses the means to access real-time information anytime and anywhere.

Based in Manchester, TouchStar Technologies has become the preferred supplier to many leading organisations throughout the world. Loyalty shown by these customers is testimony to our commitment to in-house quality systems, on-going research and development, employee training and an overall customer-centred approach.

TouchStar’s mobile solutions span a range of industries and applications, including: Warehouse and logistics TouchStar has over three decades of experience in the provision of high-tech supply chain data capture solutions, embracing mobile computing hardware, barcode/RFID/ voice recognition technologies, Warehouse Management Systems (WMS) and Point of Delivery (POD) software.

On-board retail TouchStar’s NovoStar product suite provides best in class on-board systems and all of the tools necessary to allow crew to deliver the best possible passenger experience.

Proof of delivery TouchStar’s PODstar has been developed as a scalable solution for any size of business form SMEs to major blue-chip organisations. PODstar ensures optimisation of work scheduling, reduction of fuel costs and improvement of customer service levels.

Fuel POD TouchStar supplies industry leading fuel POD solutions worldwide. As well as designing, creating and supporting both software and hardware (ATEX approved), TouchStar is also a market leader in metering and vehicle systems integration.

Access control TouchStar’s range of access control solutions are not only able to capture and control actions but also provide the feedback that gives direction to improving organisational effectiveness.

Our wide range of solutions help our customers to achieve their goals, whether those goals are installing new technology to

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improve warehouse processes, equipping drivers with the latest devices to remove paperwork and boost efficiency, or implementing access control solutions that will improve the security of a business and the experience of its customers.

We are always keen to develop our offering in creative ways, and some of our most recent installations are a great example of this.

We recently helped a major cricket club with installing an access control system into a 12,000-capacity ground that has hosted many international matches. As the club was an existing client of TouchStar, we were able to upgrade the solution so that once fans arrived at the ground the club could identify them through their ticket and then use that information to send a text message or digital voucher directly to that person offering an incentive, such as a free coffee. This process also improved security as tickets can’t be used twice – except by the same user who can go in and out, as longer cricket matches tend to see spectators come and go throughout the day.

Another great example that shows the various ways TouchStar deploys new

technology is the recent implementation of our EPOD system by Fuel Transport Systems (FTS).

The Cloud-based PODStar system offers a ‘Planning and Optimisation’ tool that automates existing manual processes.

Using real time job information, clients are able to drag and drop jobs onto the relevant vehicles.

Once a manifest has been created it is then automatically sent out to the drivers remotely in the field. To further enhance the efficiency, via a click of a button, jobs are automatically allocated vehicles in the most efficient order and display the route on a map saving FTS fuel and time on the road.

Once downloaded the driver can receive their jobs and complete in real time. FTS drivers are equipped with TouchStar TS3100 in-cab computers with the unit device used for both proof of delivery / signature capture and tracking of the driver and vehicle location. The TS3100 provides full protection against dust, water and oil ingress and is fully compliant with the ATEX IECEx directive, allowing safe use in the potentially explosive fuel delivery environments encountered by FTS.

g Preferred Supplier to Many Leading Organisations

Meanwhile, our knowledge of warehouse and logistics operations is helping warehouse managers to drastically reduce downtime – an expensive and inconvenient issue.

Minimising downtime and increasing efficiency will rank highly on any warehouse manager’s wish list so choosing the right partner is crucial to provide the on-going support needed to deal with any downtime issues.

Managers should look for UKbased support services with dedicated mobile engineering teams to ensure quality repairs and effective support.

A partner should provide a range of support services to back the optimised running of your business operation, including 24/7 UK-based support helpdesks, E-portal online booking systems for instant, online support and rapid response call out from a team of qualified mobile engineers.

As a company that strives to stay up to date with the latest developments in business technology, we have always read Worldwide Business Review with intrigue and we are excited to be recognised by the 2017 Consulting Elite Awards.

Contact: Mike Turner, Group Marketing Manager Email: mike.turner@touchstar.co.uk Company: Parkers Packaging Limited Address: Millbrook Court, Knowsley, L34 9AS, UK Telephone: 0151 547 6700 Web Address: www.touchstar.co.uk

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Where Your Dreams Take Flight Turkish Civil Aviation has entered a rapid growth trend since the beginning of 2000’s. As a natural result of this development, a select group of captain pilots, who dedicated themselves to aviation, have foreseen that the need for pilots would increase and established AYJET Flight Training Organization in 2005.

The mission of AYJET is to provide high quality pilot training to fulfil evolving pilot requirements of airline companies, through team spirit and dedication to success with no compromise on safety. The vision of AYJET is to become the most preferred and revered Flight Training Organization all over the World. When we departed with this vision once, the necessity of action to be taken, automatically comes with perfection.

In AYJET, qualified administrative personnel and theoretical knowledge instructors have been working nearby the in depth airline experienced pilots.

Besides teaching the necessary knowledge and skills, AYJET strives for candidate pilots to further their aviation culture and discipline. In other words, not only to be a pilot but also to be an airman as well. AYJET is driven to ensure that airline companies who hire AYJET graduated pilots find them adequately trained. With its experienced, knowledgeable and specialized staff, AYJET not only complied with flight training standards, but also improves the standard and implementations which have been set by national and international authorities.

This allows AYJET to increase its quality of training continuously.

AYJET aimed at creating standard not only to follow.

Flight records and maintenance of aircraft are carried out with precision and all flight and maintenance programs are managed and monitored by the software program, Flight Academy Management System (FAMS), developed by AYJET itself.

Flight safety is paramount at AYJET. With an outstanding safety record, AYJET envisions on maintaining its zero accident program. AYJET Safety Management and Compliance Monitoring Department ensures flight safety by implementing Safety Management System, according to national and international regulations and performing compliance monitoring program for flight training and aircraft maintenance activities, as well as by keeping relevant company documents up-to-date with international and national legislations.

It is a great honour and happiness for AYJET Flight Training Organization to be evaluated as winner of 2017 by aviation training and flight safety in Turkey by Winner Review. To deserve such an award gives

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the feeling of proud and proves that we are on the right track. At the same time, this success is regarded as a great responsibility for the AYJET family. One of the reasons behind our success, is to work with people who are expert in their field and we provide them a warm, welcoming environment which they can feel happy and peaceful. Every AYJET personnel feels themselves as a member of AYJET family and the level of belonging is always highest.

Our aim is to provide happiness and satisfaction for all our staff, students and alumni pilots.

AYJET conducts its theoretical training in English and in a contemporary atmosphere by knowledgeable and well experienced theoretical knowledge instructors. AYJET has a fleet consisting of 19 Diamond DA-20 SEP, three Diamond DA-42 Twinstar aircrafts, conveniently located at Hezarfen Airport making it an appropriate training environment away from İstanbul’s congested air traffic.

For synthetic training, AYJET has three flight simulators FNPT II and one of them simulates two different aircraft which are SEP and Turboprop Beech King Air B200, which is convenient to Multi Crew Coordination (MCC) Training as well.

Although Turkey is not a member of EU and EASA, AYJET gives pilot training which is accordance with EASA standard and any additional requirements is not needed to convert Turkish CPL/ IR license to EASA license.

As well as national students, AYJET has international students from Germany, France, Netherlands, Belgium, Japan, Spain, South Korea.

Especially after this meaningful award, AYJET hopes that international awareness will increase and that more international students will be accepted.

Because of AYJET’s high qualified training, AYJET has started collaboration with Ozyegin University, one of Turkey’s distinguished universities, in pilotage training in 2012. All flight trainings of Ozyegin University pilotage license degree program students are given by AYJET. In addition, AYJET started another collaboration with Turkish Airlines in pilotage training in 2015 and has been providing pilots training for Turkish Airlines pilot candidates on behalf of Turkish Airlines.

AYJET has completed 30,800 hours of flight in the last year and

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g Where Your Dreams Take Flight

has reached the capacity of 150 graduated pilots annually.

Pilots who have graduated from AYJET are selected by airline companies, due to their outstanding knowledge and flight skills. Furthermore, positive feedback received by these airline companies continues to inspire and make the AYJET team proud. Since the day that AYJET was founded, 791 airline pilots have been trained in 12 years. 664 of AYJET alumni pilots have started to work on different airline companies.

AYJET alumni employment rate is 84%. AYJET Alumni pilots fliy in national airline companies such as Turkish Airlines, Pegasus, SunExpress etc.

Recently, AYJET alumni pilots have started flying on global airways such as Emirates, Qatar Airways and Etihad Airways.

AYJET has earned an honest and respectful reputation until now. We will be continuing to work consistently in order to take our success to an even higher level.

Regarding your needs of flight training AYJET will be your personal consultant and solution.

As AYJET our motto is: “AYJET, where your dreams take flight�

WORLDWIDE BUSINESS REVIEW / DECEMBER 2017 11

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VTS: Reliable & Energy Efficient VTS is a global company that specializes in the manufacturing of HVAC equipment. The product line includes Air Handling Units, Fresh Air Handling Units, Fan Coil Units, Air Heaters and Air Curtains. Mr. Faizal Babu Pallathody, MD of VTS Clima, UAE, gives us an insight into the company’s process, explaining what makes it so successful.

VTS was established in Poland in 1989 and the Middle East operations were started in 2000. From humble beginnings, VTS has grown from strength to strength, thanks to their continuous improvement initiatives and they are now present in five continents, in over 50 countries across the globe. Faizal tells us what roles the staffs play in the success of the firm.

“Any firm is only successful as the people who work there drive it towards that success. VTS is no different in this respect. From top to bottom, across all departments, our staff work passionately to ensure that we meet the objectives set by the firm, and assist each other towards achieving our common goal.”

An important part of staff’s success is how they deal with clients. For them to offer the best customer service, employees must get to know the client base, understanding their requirements, and treating each of them as an individual case. Faizal comments on the client base; “Essentially, our client base is Building owners and Operators, Real estate developers and MEP Contractors. We are also keen on marketing the product line to

Designers and MEP consultants, who specify the brand for the various projects in the region.”

“Acting on feedback is another aspect of our success. The team always strive to deliver the best possible product and service to our customers, and have received a lot of positive feedback from our clients. Sometimes, we also receive criticism, but we tend to look at them from the perspective of how we can improve ourselves, as our drive is always towards continuous improvement. We are the preferred vendor for numerous consultants and clients, and have received letters of appreciation from many of them.”

In a competitive industry, it is appreciable that VTS is able to stand out from its competitors, and it does this in three main areas; its manufacturing processes which highlight the faultless work done by the team, patented AHU casing technology, and first-to-market technology, as Faizal explains; “VTS manufacturing processes are a result of the impeccable work by our R&D team at Headquarters. We have implemented these processes across all our 6 production facilities. As a result, we are the only AHU manufacturer who

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can deliver a fully assembled AHU within 4-6 weeks with a zero waste environmentally friendly production plan, when the competitors would take a minimum of 10 weeks.

Additionally, VTS employs innovative technologies to stay ahead of the competition, the prime example of this being our patented AHU Casing technology.

We employ a continuous skin, C-shaped Casing which is further strengthened by an internal steel framework. We have essentially minimised potential leakage points. The casing has been proven to meet the very high standards set in EN-1886, which is a measure of the mechanical performance of the AHU. Every unit that comes out from our facility is EUROVENT certified.

This technology is miles ahead of the conventional pentapost construction using panels and extruded aluminium frames.

Lastly, VTS was the first company in the UAE to introduce Energy saving high efficiency Direct Driven Plug Fans way back in 2003. Essentially, we were ahead of our times as now Direct Driven fans are the preferred solution for AHU’s and is in line with the energy efficiency requirements being stipulated in the market.

While every other manufacturer offers them as an option, we are

the only ones who offer Direct driven fans as the standard.”

Looking ahead, Faizal predicts what the future holds for VTS, including opening up new offices in new countries, and focusing on new projects, and venturing into new areas. There looks to be exciting times ahead for the company.

“Moving forward, after analysing and forecasting the market size of the Saudi Arabia HVAC industry, we have decided to have a fullfledged office in KSA. We already have operations there but we have sensed the need to focus and explore the huge demand for the HVAC equipment in the region.”

VTS understands the importance of adapting to the surrounding conditions, and the best examples for this are their product, which are different than what they were couple of years ago. The use of different components, allows them to produce smaller, better and more efficient units. Faizal concludes; “Ultimately, we hope that the extremely high temperatures and rise in power consumption by air conditioners will be compensated by the use of our energy efficient VTS units, thereby, fuelling the HVAC market in the country.”

g VTS: Reliable & Energy Efficient

Company: VTS Clima Gulf FZCO Contact: Faizal Babu Pallathody Contact Email: faizal.pallathody@vtsgroup.com Address: VTS Clima, Gulf FZCO, Middle East & Africa Regional Office, P.O.Box # 18061, Jebel Ali Free Zone (South), Dubai - U.A.E Phone: + 971 (4) 881 1945 Website: www.vtsgroup.com / www.uae.vtsgroup.com

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Living in a World of Constant Change

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Sky and Space Global is an innovative and disruptive NewSpace start-up, registered in, and listed on the Australian Stock Exchange (ASX). It is the first company to utilize nanosatellites to build a proprietary communications network in the equatorial belt which will deliver affordable communications services for businesses operating in this region, and for people living in emerging markets.

The company is planning to launch a constellation of 200 nano-satellites by 2020, providing full coverage of the equatorial areas of South America, Central Africa, and Southeast Asia. The satellites will be controlled by a proprietary network management software platform enabling the constellation to automatically manage, monitor, and control its motions in orbit.

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Living in a World of Constant Change Sky and Space Global Ltd.’s mission is to provide affordable voice, data and instant messaging services, to anyone, anywhere at any time. We spoke to Meir Moalem, CEO and Managing Director, to find out more about the firm and the services that it offers, as well as discussing its own success, including winning 2017 Global Excellence Awards and Most Innovative Communication Solutions.

This technology will allow telecom operators, enterprises and communication service providers to deliver affordable connectivity services to remote locations that do not have access to reliable and affordable connectivity services. Meir goes into further detail about the firm’s mission and what attributes there are which contribute to its success.

“In order to achieve our mission, we are building a constellation of 200 nanosatellites and forging strong partnerships with key players in the industry.

“Throughout the company, staff are very passionate about innovation and product excellence and everyone in the company is directly involved with the decisionmaking process and is passionate about what we do, so we put a lot of effort into our work.”

Following on from the team’s passion about innovation and mission to provide the best possible service, Meir describes the internal culture within the company, and how he ensures that all of his staff are equipped to provide the best possible service to clients.

“At Sky and Space Global, we have a commitment to quality and integrity. This commitment is fundamental to meeting our

responsibilities, and to building and maintaining a deep sense of trust with our clients, our shareholders, our people, and society.

narrow-band connectivity in the mainstream communications domain, especially in the civilian sector. This is what makes Sky and Space Global unique.

“Moreover, this is why we hire the most talented people. Also, we have established service quality standards and rigorous product testing procedures to ensure our partners and customers are getting the best possible quality.”

What differentiates the firm from its competitors within the communication industry is the company’s belief in its own solutions, with the team genuinely believing that their solutions best suit the client, and this is reflected in their work, something Meir is keen to comment on. Sky and Space Global strongly believes that affordable connectivity is a basic human right in today’s world. As such, they are committed to providing affordable access to essential voice and data services to remote locations in developing economies across the world.

“Additionally, Sky and Space Global is also building a proprietary network management software platform that will enable the satellite constellation to function autonomously, conducting both health management and essential transmission activities. This will remove the need for a widespread network of ground stations for round-the-clock telemetry and replace it with an interconnected capability covering all the nanosatellites in the constellation. The ability of our system to manage satellites autonomously makes our nanosatellite constellation truly unique in the industry.”

“Nanosatellites have thus far been utilized in the earth observation domain as part of commercial business models, mostly controlled by smallsatellite operators. However, no company other than Sky and Space Global is working on utilizing the nano-satellite

Ultimately, there is plenty to look forward to for Sky and Space Global, with positivity running through the company. Meir signs off by predicting what the future holds for the company, alluding to the fact that Sky and Space Global is aiming to cement its position as one of the communications market.

“Moving forward, the first step is the commercialization of the three Diamonds. Following that will be the ongoing

development of our operational equatorial constellation. This is a huge challenge, to deploy hundreds of satellites in space, control and operate them as a commercial system. As part of the constellation development, we will expand our customer base and our services, to fully utilize the potential once we start deploying the satellites in space.

“Lastly, we believe that constellations of small satellites will soon be able to provide more and more space related services to every human being at affordable prices. By focusing on delivering satellite connectivity services, rather than on the satellites, Sky and Space Global will be able to maintain its position in the market and will keep providing competitive services and, more importantly, affordable connectivity to the people who needed it the most.”

Company: Sky and Space Global Ltd Contact: Meir Moalem Contact Email: eva@skyandspace.global Address: Tower Bridge House, St Katharine’s Way, London, E1W 1DD, UK Phone: 020 3150 2789 Website: www.skyandspace.global

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Super Swiss Lawyer Ruggle Partner is a successful law firm based in Switzerland which has been established for over 15 years. We profiled the practice as we further explore the secrets behind its success and 2017 Best in Arbitration and Arbitrator of the Year 2017.

Ruggle Partner is a Swiss based law firm, advising and supporting clients in legal matters and conflict situations, accompanying them through any issues which may arise in their private life or with regards to their business.

Offering a variety of services, the firm has dealt with a number of different clients, as it aims to support its customers in all aspects of their economic life.

Ruggle Partner believe that contracts dominate economic life. Contracts mean that there must be cooperation among all partners and serve the purpose of the continuation of all parties.

The firm aids its clients in all of its relationships of contract law in the creation, revision and negotiation of contract, notably National, International and crossborder contract law among other services.

Functioning both as lawyers and mediators, the legal team are fully committed to the client. Staff think and act as entrepreneurs.

Whether it be in legal advice, mediation or even judicial representation, the team consider conflicts as a driving force for development. At the firm, an emphasis is placed on dealing with the conflict factor, and this is one of the main areas of expertise and success at the practice.

Contracts can take over someone’s life. Therefore, the goal of the company is the binding and viable agreement,

with the adequate contract being the satisfactory judgement, and staff communicating with clients through every aspect of any service and case. The firm also aims to restore relations among participants.

Lastly, Ruggle Partner are always seeking the best result for the

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client. Restoring relationships, partnerships and reaching agreements which match the clients’ expectations, sometimes surpassing them are all important factors in making Ruggle Partner one of the leading law firms in Arbitration.

Contact: Peter Ruggle Contact Email: peter.ruggle@rugglepartner.ch Address: Rämistrasse, 31 Postfach 160, Zurich, 8024, Switzerland Telephone: + 41 43 244 82 22 Web Address: www.rugglepartner.ch

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GA Partner in Norway!

As a Norwegian ground handler that was established in 2013, GA Partner is a fresh newcomer, but not an unexperienced company. The history of the founders is within aviation and goes back to the mid 80’s. Taking time to provide us with a profile of the well experienced company is the firm’s operations manager, Henning André Ogann who discusses all things GA Partner.

Since inception in 2013, GA Partner is a fresh newcomer, but not an unexperienced company. Unlike the other ground handlers at Bergen airport (ENBR), GA Partner focus is solely on executive, cip, state, cargo, ambulance & military flights.

GA Partner is a rather small company, but this does have its advantages. An example of this, is being able to react quickly on the various and sometimes challenging tasks that may potentially pop up.

This must walk hand in hand with being cost effective and keep close economy control. The market is tough, but combined with focusing solely on our niche market, with our experience and close hand on decisions, GA Partner has grown from a turnover of NOK 1.5 million in 2014 up to now, three years later passing NOK 4.5 million.

Good dialogue with our customers related to services rendered and payment solutions is important. Accept of different cards for payment like Aircard, AVcard, AmEx and more along with payment possibilities on spot, not needing to bring crew out from their aircraft and into offices on short stops, is a valued

service. Easy overview on the Ground Billing Statement for services rendered, is another.

In addition to traditional ground handling services on the airfield, we also established BALIMO (Bergen Airport Limousine) in 2016, to be able to extend the total package of services that our customers would expect.

Executive vans and SUV’s are the cars that we provide for our guest to be transported in. To have the ground transportation meet by the aircraft doors without need of changing cars is always important for the guests. Or to arrange helicopter transport directly from the airfield to the guests’ accommodation, whether it’s a hotel or a superyacht.

Close cooperation with helicopter suppliers, hangarage and the Superyacht Norway organization, puts us in position to serve a wide range of needs.

Over the last four years, Norway in general and the west coast with its fjords and mountains especially, is getting an increased number of visits by tourists. By bus, by cruise ship, but also more and more visits of superyachts and private jets, all of which enable the market to keep growing. Norway has endless amounts of beautiful places to discover, making it a great tourist destination. It may not be always warm and sunny

there, but at least the air is fresh, the soil clean and the country is in harmony.

Bergen is the capital of the west coast region, and is not called “The gateway to the fjords” for nothing. The city itself has a long and rich history and houses approx. 280,000 citizens. From Bergen, the fjords and the mountains are only a short trip away by boat or car.

Seen from GA Partner aspect of it, the future looks bright. Our employees are carefully selected among mature personnel sharing our passion for a high-end airline product. They need not all to be former experienced airline employees as all necessary training is given, but a good mixture we feel is a value.

Even though oil still plays a major part in the Norwegian economy, the environmental thinking is growing, and incentives related to use of electric cars is making the green carpark in Norway growing rapidly. GA partner is also focusing on this and tries to make use of environmental friendly equipment as much as possible. We are expecting our first Tesla in the carpark within 2018. In 2019, the new electric Mercedes EQC is planned to join the carpark.

Looking ahead, GA Partner can already state that 2017 is a success for the company, and it was a great pleasure to receive the information of being selected

by World Business Review for the Aviation Top 100 ranking.

For GA Partners, it gives us a refreshed motivation to provide top-notch service and safe handling of our clients. Along with it, hopefully even more airline companies will choose GA Partner as their preferred service provider in Bergen.

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Providing Proprietary Workflow Platforms Proficiently Headquartered out of Singapore, ANALEC is a financial technology company focused exclusively in the capital markets space, working primarily with broker-dealers, investment banks, and independent research providers. Indy Sarker goes into more detail with regard to the company and discusses ANALEC being named in the 2017 Singapore Top 100.

ANALEC provides proprietary platforms in the area of investment research and analytics, as well as CRM in order to enable banks and brokers to manage their end-to-end workflows and engage their clients more effectively. The objective is to make banks and broker-dealers more compliant, more cost efficient and competitive in the market place and enable them to build world class and lasting client relationships. Indy Sarker provides us with an overview of the firm and what the management team aim to achieve in the market place.

“Here at ANALEC, our mission is to be the global solution provider of choice to our customers in our market segment, delivering cutting edge capability and world-class engagement while winning the total-cost-of-ownership argument at all times. For us to achieve our mission, we continue to innovate and add capability to our product suites, either to deliver enhanced functionality or addressing needs for a broader audience within our customer organizations.”

Maintaining a global presence is vital to the firm’s success, especially as it continues to expand its customer base in North America and Europe. ANALEC as Indy explains, describing how the firm differentiates itself from its clients and competitors, and as a result, marking itself out as the best possible option for clients.

“Essentially, in terms of how we, as a company, differ from other similar firms within the market place, is based on two fundamental pillars. These include our domain knowledge and expertise of the capital markets, and also the company’s ability to find the most optimal solution to our customers’ needs and requirements. Plus, what helps us to stand out is our ability to solve and overcome challenges, both tactically and strategically. As a company, our leadership team brings over 100 years of combined capital markets expertise in front-end client servicing roles as well as technology development and deployment. Our customers value our insights and innovation when it comes to solving for their problems and challenges; and this helps us build long-term enduring customer relationships.

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“Additionally, given the depth and breadth of capability embedded in our multiple platforms, we stand out in the market place when our customers seek an integrated offering across their research and client servicing CRM needs; while benefiting from significantly lower total-cost-of-ownership on such technology spends and higher ROI.” Customer service is a big part of what makes most companies successful. Indy talks us through the process that the company goes through when it is approaching a new client or project, and how staff are able to guarantee the overall outcome which meets the client’s needs.

“Regarding customer satisfaction and service, at the very onset of any new customer engagement process, our teams spend a great deal of time and involvement with a customer to understand their priorities and objectives. This means they are also getting a better handle on the customer’s organizational culture in order to excel in that environment.

Ours is always a fairly involved engagement across multiple stakeholders at the client

organization, and therefore it is critical for our success to build a good understanding of our clients at a very early stage of the engagement.”

Looking ahead, Indy has lots of plans for ANALEC and he is keen to tell us about them. There are plenty of opportunities to explore, and the firm will do this, globalising its offerings and services, particularly looking to grow within the US, UK and Continental Europe.

“Moving forward, we remain very excited about our plans the next five years. Geographically, we are making a big push to grow our customer base in the United States, UK and Continental Europe, where the structural changes in the capital markets space is opening up real opportunities for us to grow our presence. Additionally, we are also very excited about our product development and innovations plans which ensure we are not only ahead of our competition as well as grow our proposition in the market place, we are also able to cater to a wider customer opportunity.”

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Within the wider market, Indy signs off by revealing what developments he foresees and how ANALEC are well placed to adapt to these advances. Being the only firm that offers capability across the research and CRM spectrum in the market place from a work process automation perspective, the company are well poised in Indy’s eyes to become the leader in the industry. “Developments in our market space are moving rapidly and one has to remain flexible and agile to adapt and innovate swiftly in order to remain competitive.

We believe, increasingly firms in our customer segment, will look to converge their investment research technology platform with the CRM technology decisions at the sales & trading end; thereby building a more cohesive client service experience. We believe we are poised extremely well to be the vendor of choice as this convergence of research and CRM needs unfolds in the market place. The embedded functionality within our platforms meets business needs and objectives, while delivering significant lower total-cost-of-ownership and higher ROI compared to their existing infrastructure. ANALEC remains the only firm that offers capability across the research and CRM spectrum in the market place within its customer segment.

With the advent of transparency on brokerage commissions and greater power in the hands of portfolio managers to source their research & analytical inputs in their investment decision-making process, ANALEC believes it creates opportunities for smaller new entrants to steal business from many larger incumbents, thereby creating a more fragmented and competitive market place of service providers that ANALEC could look to empower.

Contact: Indy Sarker Contact Email: indy.sarker@analec.com Phone: + 1 (646) 8106462 Website: www.analec.com

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A Creative, Innovative and Unique Mission Sejel Technologies Co. Ltd (Sejel) provides a wide range of IT services to a wide scope of company sizes; from SME’s to Conglomerates reaching out to Government bodies, thus ensuring customers’ satisfaction at all levels. We spoke to Sejel’s CEO, Ahmed Ghamri, to find out more about the company as we explore the secrets behind its success, including being named 2017’s Best in Arabian Business Awards.

Sejel is a pioneer IT Service Provider in e-Government Services incorporating the Smart e-Payment Solutions in addition to the unique Pilgrims e-Services (Haj e-Services).

Fundamentally, Sejel is one of Saudi Arabia’s top IT Management Consulting firms.

The firm’s services range from Management Consulting, Enterprise Technology Solutions to Turn-Key Solutions under the Build, Operate and Transfer Investment Model (BOT).

As a Strategic Management Consulting firm, the firm partners with government, semigovernment and private sectors to provide and deliver guidance to and consultation of strategic leadership in their respected industries.

Leveraging the key elements of its affiliates and partners along with their corporate expertise, the team offers assistance to both public and private entities in implementing innovative e-solutions and improving key management, financial and operational metrics to guarantee quick and planned Return on Investment (ROI). Ahmed tells us how long the firm has been in business, as well as where the firm is based and what he believes sets the company apart from its competitors.

“Established in 2002, Sejel have been operating in the market for over 15 years. The firm is a pioneer in its field, being the leader in e-government services, which are integrated with the smart e-payments solutions.

to get their satisfaction. Client testimonials have been integral to the success of the company as a lot of business comes through word of mouth. Returning clients are also a big indicator of Sejel’s success.”

“Vital to our success is how we differentiate ourselves from others. What helps to distinguish Sejel from other similar firms is our location, and the fact that we are always looking to be unique within the market. The team is specialised in our respective field (Pilgrims e-services), and collaborate closely with our success partners to provide the best service to our clients.

Staff play a big role in the success of Sejel, and Ahmed comments on the firm’s stringent hiring structure. In order to make it to the top of the industry, sometimes companies will have to overcome challenges which present themselves.

Winning this award is a big achievement for the company, as it looks to achieve its mission of becoming the leader in the Pilgrims e-services market.

Serving a wide range of clients, Ahmed explains how the company tends to deal with wellrenowned organisations.

“Essentially, our target is to bring the highest qualified people to be part of our infrastructure. Working in such a competitive market leads to new opportunities presenting themselves and avenues opening up. Our main challenge is to provide the best possible service we can to the customer as we work hard as a team in an attempt to make our customers and clients happy.

“Sejel provides services to, and deals with large and highly qualified organisations.

Therefore, our goal is to create a service which will match our customer’s requirements and expectations, producing a product which will ensure client satisfaction.

Looking towards the future, Ahmed mentions that Sejel’s innovative nature and the culture within the company will enable the company to continue to provide unique services to its clients, ensuring it stands out amongst other firms within the industry. He signs off

“Usually, we are looking to provide the optimum solution for our client’s requirements, and

“Moving forward, our plan is to create a unique service, using our innovation to supply new

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products to our customers, before rolling out these products to become worldwide, resulting in the company helping from our clients and team.

“Finally, we would like to thank our clients and the honoured team in Sejel on their effort which made our dream, reality. Also, we would like to thank our lovely readers on their patience to read this article.”

Contact: Haitham Darrah, Marketing & Quality Manager Contact Email: hdarrah@sejeltech.com Address: Beautat Business Park Office (32) King Road -Al Shate’ District, P.O. Box 127317, Jeddah, 21352, Kingdom of Saudi Arabia Web Address: www.sejeltech.com

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Friendly and Professional BEC Accounting & Finance Ltd provides a personal but professional accounting and bookkeeping service for sole traders, partnerships and small companies. Following the firm’s proud success in winning the Start-Up Accountancy Firm of the Year - County Westmeath accolade, within the WWB Irish Business Awards, we profiled the firm’s professional work.

Brenda Connaughton is a chartered & certified accountant at BEC Accounting & Finance Ltd, which is based in Co Westmeath, Ireland.

In terms of the book-keeping, financial accounting, taxation and company secretarial services they provide, these can be summarised as follows: •

Accountancy service for sole traders, partnerships and small companies.

•

Taxation advice and consultancy

•

Book-keeping - VAT, PAYE and RCT solutions and advice to reduce the workload for busy entrepreneurs.

•

Company secretarial services

•

Corporate services

For more information, please email the firm at: info@beca.ie

Name: Brenda Connaughton Email: info@beca.ie Web Address: www.beca.ie Address: 1st Floor Belhavel, Golden Island, Athlone, Co Westmeath, N37 A5R2 Ireland

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Best in Class Service Delivery CEO at DETN, David Livingstone Kabasa recently enjoyed a conversation with us about his company, following their proud inclusion as the Best Emerging Nation Digital Divide Initiative 2017, within the WWB Irish Business Awards.

David is a multidisciplinary business & strategy professional, carrying 24 years of international senior business and technical management experience in ICT/telecom industry, mainly in B2B/B2C customer services.

Over many years, David has been engaged in senior roles associated with strategic holistic international service delivery and strategic customer relationship management, mainly for Ericsson’s strategic accounts like Meteor (Ireland), C&W Caribbean Region (Jamaica & West Indies), Vodafone Egypt, MTN Nigeria and for Huawei’s Airtel Africa.

CEO at DETN, David Livingstone Kabasa is eager to tell us more about his own impressive track record, followed by that of the company’s.

“I specialise in business start-ups and in scrutinising company’s strategy and business plan implementations, organisational operational processes and client relationship development.

I also conceptualise innovative solutions to cut costs, push customer value quality, drive business growth, shareholder’s value, employee and customer satisfaction.

“DETN Network has evolved from the 3ARMS of education and healthcare research programme, that has been led by FrontLineTrends, to conceptualise and define the value-added technology communication solutions and enablers. These can contribute to revolutionising healthcare and education 3ARMS in the era of the evolution of knowledge based digital economies and information societies in developing countries.

3ARMS stands for: availability, accessibility, affordability, reliability, manageability and sustainability.

“Without those three running in harmony, the human species would face potential threats of extinction erupting from disease, ignorance, poverty, social conflicts and natural disasters; which continue to be major challenges to the global societies almost in all dimensions; hence our vision and mission are based upon this.

“Digital Economy Tele-Networks Ltd (DETN) is an emerging innovative ICT/ telecom network solutions integrator and managed services provider of TelePresence network solutions and services in education, health care, social and government services in Africa. It is a limited share capital company registered in the Irish CRO (Company Registration Office), by two shareholders, i.e. ConceroTel Pty Ltd and Digital Economy Ltd.”

“The company’s mission is to develop and to launch ICT/ telecom TelePresence networks enhanced by the fastest growing Mobile Broadband and Satellite Technologies and make high quality education, healthcare, social and public services available, accessible and affordable, reliable, manageable and sustainable for everyone at anytime, anywhere in Africa.

Our first deployment will begin in Uganda and Kenya in 2013 and span across Africa by 2017.”

Vision & mission David then underlines that in regards to health care, education and public governance, they are the key fundamentals of human existence, survival and civilisation. He explains this fascinating point in his own words.

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“The firm’s vision is to be among the most preferred partners and providers of TelePresence solutions and services for emerging digital economies in Africa.

Strategic business objectives The firm’s TelePresence solutions and services tailored by developing and deploying virtual ‘face-to-face’ interaction service delivery mechanisms, units and processes David underlines.

“These are mainly driven by ICT based internet broadband wireless communication technology platforms will: narrow the quantity and quality of ‘teacher and medical specialist demand gaps’, by providing low-cost opportunities and alternatives for remote access and sharing of resources and professional expertise among schools, universities, etc.; as well as medical clinics, health centres, nursing homes and hospitals.

“We can narrow the quantity and quality of ‘teacher and medical specialist demand gaps’, by providing low-cost opportunities and alternatives for remote access and sharing of resources as well as professional expertise among schools and universities, medical clinics, health centres, nursing homes and hospitals.

You can cut, reduce, eliminate and/or minimise the: travel time wastage and costs, lodging and accommodation costs, reliability on ill-equipped school library and medical clinic facilities for: pupils, students, trainees and patients; by providing affordable remote access possibilities to wellequipped education and health care professional expertise and facility centres, anytime, anywhere.

“We can improve on teaching, medical treatment and the local governance quality of service,

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by systematically organising and disseminating the existing knowledge base for effective service delivery, particularly in disadvantaged contexts; by creating opportunities to have access to better and affordable resources, facilities and expertise, anywhere, anytime.

“We can also create learning and medical care environments, where teachers, education leaders, medical specialists and partitions take full responsibilities and commitment to exceed and lead the ‘best in class’ service delivery performance; thanks to remote accessibility to adequate and reliable tools and solutions. We can facilitate the building of virtual global teams of experts and consultants, who will contribute credible international experience and knowledge transfer of best practices, across disadvantaged areas of Africa and to share knowledge and expertise with the rest of digitalised world; thereby fostering the faster development of knowledge based economies.”

Investment prospects Currently we are seeking Investors to invest in TelePresence network projects for universities in Uganda, to get connected both locally and internationally David explains.

“These TelePresence networks will be operated on DETN VOIP and video conferencing value added services (VAS), on a commercial basis and as ‘profit & loss’ operations. The investor can choose to assign part of retained earnings for network expansion and market growth purposes.

“We are also seeking for sponsors to finance customers’ projects, for those customers who intend to purchase DETN TelePresence network VAS solutions and services. The customers may be primary or secondary schools or universities for example. The funding agreement would be between the sponsor and the school of own choice, or with UESSCO; depending on the sponsor’s choice. The sponsor can opt to retain the financial earnings for

sustainable project development under agreed terms and conditions.

“On the firm’s web site, we will be publishing the customer projects, which require sponsorship. We are ready to discuss with the projects in detail, and/or provide information when and as will be required.”

Project funding DETN provides TelePresence solutions and services, but does not fund customer projects.

However, DETN helps customers to find financial project sponsors for the purchase of DETN Solutions and Services to be implemented in their projects.

David tells us more about this aspect of the company’s work.

“In terms of sponsoring projects, if you or your company sponsors ICT projects in education or healthcare or both, then we can propose to you or your organisation, customer projects waiting for sponsorship. Please contact us immediately at sponsor@detn.net and we will initiate the process.

“We also publish customer projects on our website, which require funds needed to purchase DETN solutions and services, in agreement with project owners. The aims are to help the customer seek and find funds for purchasing DETN Solutions and Services, the sponsors to know the customer projects available and approach the project owners through DETN. “For example, when we have a customer (school/university) planning to build e-classroom(s) and would like to purchase the solutions and services from DETN, we help that customer to put together a business case scenario for funding the project.

Once the business case scenario is ready, we can then decide together with the customer to advertise the project on this page, to get a wider audience interested and engaged in sponsoring.”

David adds that when a sponsor approaches the company regarding a concrete project to sponsor, they then initiate and mediate the discussions between the sponsor and the project owner, with the aim of reaching an agreement for funding.

Systems) TelePresence interaction system networks, operated with multiple options for patients and students to interact with specialists from different disciplines, anytime and anywhere via smart phones, tablets and laptops.

“We will be publishing the current customer projects, when we get permission from the project owners. As for now, we invite all interested individuals and entities, who are willing to cooperate with DETN to contact us at sponsor@detn.net and we will get back to you as soon as possible to discuss the way forward.

“The financial benefits are: you can earn revenue from patient/student subscriptions/ sponsorships and invest retained profit earnings in expanding and maintaining the PPIS and STIS Networks. This enables patients and students to cut, reduce and eliminate time wastage and distance costs.

“Also, if you are a customer or have customers who are willing to buy any of DETN solutions and services - to implement in your project or your customer’s project and you need financial help to purchase our solutions and services - then we call jointly help you to find ways of funding your project(s), based on agreed terms and conditions.”

Online interactive systems Another element of the company’s work concerns online interactive systems, which David is delighted to share with us as the interview concludes.

“We also developing and operate PPIS (Patient-Physician Interactive Systems) and STIS (Student-Teacher Interactive

“Other benefits enhance timely, better and easier access for patients and students to: patient medical and health care services; medical and health advice and education; student tutorials, e-libraries and material for home work. It also promotes the creation of digital economy environments, where teachers and students as well as patients and medical specialists, can chat and exchange information online anytime, anywhere in multiple ways.”

Company: DETN Ltd Name: David Kabasa Email: info@detn.net Web Address: www.detn.net Address: 20 Charlesland Grove Greystones, CO. Wicklow, Rep of Ireland Telephone: +353 (01) 201 7416

WORLDWIDE BUSINESS REVIEW / DECEMBER 2017 23

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Quality and Customer Focus Rowa Pharmaceuticals Ltd. is a chemicals company located in Cork, Ireland. As winner of the WWB Irish Business Awards, Best OTC Pharmaceuticals Company 2017 accolade, we interviewed the firm’s Rachel Brazier to find out more.

Rowa employs qualified specialists who are responsible for product development, regulatory affairs, production, quality and marketing. Firstly, Rachel Brazier is keen to outline the firm’s strong quality and customer focus, production processes and high standards of packaging.

“Quality and customer focus are the values on which we build Rowa’s foundation for the future.

With patient welfare as a foremost concern, Rowa, supported by an experienced and highly skilled workforce, will continue its mission to be a leading pharmaceutical company in this ever-changing market.

“Rowa’s production processes are strongly influenced by the company’s German origin. A strict quality assurance policy is in operation under the direction of skilled pharmacists. Rowa’s facilities include modern laboratories that meet the highest technological standards, quality assurance procedures, manufacturing, production and packaging facilities, warehouses and storage, administration, export and product marketing. The firm’s facilities are subject to regular governmental inspections and are fully GMP approved.

“The firm’s packaging satisfies high standards and issues pertaining

to suitability and presentation and is approved for export markets by the relevant authorities worldwide.

We adhere to strict environmental policy guidelines and where possible, ensure that all Rowa’s packaging materials are recyclable and made from sustainable sources.”

With the healthcare of people worldwide as our primary concern, Rowa’s aim is to strengthen their global presence. Rachel reveals more about this aspect of the firm’s work, plus the vital role of their export department.

“Rowa’s products are distributed around the world where our professional representatives are trained on every aspect of the products. The availability of Rowa products in over 70 countries worldwide bears testimony to the company’s capability of producing high standard, excellent quality products to satisfy the demands of the market at both across Europe, Central and South America, the Caribbean, Middle East, Far East and Africa.

“Our export department coordinates distribution in every region ensuring that production, manufacturing, packaging and transportation meet strict regulatory standards. Rowa’s products are distributed by our highly-trained representatives to pharmacists, hospitals and medical professionals.

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“Working with international representatives, we provide multilingual services. Rowa’s graphic design department produces all artwork for packaging, information leaflets and promotional material for all markets.”

Products The firm’s products include Aqueous Cream, which is used as a skin moisturiser, as an emollient in the management of dry skin and as a soap substitute. Aqueous Cream is available in 500g tubs & 100g tubes. They also produce general calamine profile, more of which Rachel details amongst others.

“Calamine has mild astringent and antipruritic actions and is used as a dusting powder, cream, lotion, or ointment in a variety of skin conditions.

“Emulsifying Ointment can be used as an emollient in the management of dry skin conditions and as a soap substitute. Emulsifying Ointment is available in 500g & 100g tubs.

Always read the label. Not all emulsifying ointment presentations may be available in every country.

“Silcock’s Base can be used as a skin moisturiser and/or as a soap substitute. Silcock’s Base is available in 500g & 100g tubs.

Always read the label. Not all Silcock’s Base presentations may be available in every country. You can read more about Rowa’s

product range here: www.rowa.ie/ products.html” Multivitamins The firm’s Decavit Plus Tablets x 30’s are recommended for various reasons, as Rachel explains to us in closing.

“Taking a balanced combination of vitamins and the trace element iodine can serve as an ideal food supplement in many situations, for example in times of stress, at an advanced age, in case of physical activity or in an unbalanced diet situation.

“To reduce infantile neural tube defects, scientific associations recommend supplementing 400 µg of folic acid per day (at least four weeks before a pregnancy begins).

Since iodine is also essential for the healthy development of a child and if the supply through the regular diet is insufficient, pregnant and lactating women are also recommended to take additional iodine.

“Vitamin D is essential for the normal formation of bones and teeth and for the absorption of calcium and phosphorus from the gastrointestinal tract. The B vitamins help the process your body uses to get or make energy from the food you eat. This is called metabolism. They also help form red blood cells.”

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Company: Rowa Pharmaceuticals Ltd. Name: Rachel Brazier Email: rowa@rowa-pharma.ie Web Address: www.rowa.ie Address: Newtown, Bantry, Co. Cork, Ireland Telephone: +353 27 50077

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Easy to Use, Powerful & Smart At NETGEAR, they turn ideas into innovative networking products that connect people, power businesses and advance the way we live. The firm was thrilled to win the Best Residential Smart Technology Provider 2017 accolade, after which we enjoyed an in-depth interview with Antoinette Switzer to learn the secrets behind their success.

NETGEAR’s software is easy to use, powerful and smart.

It is designed just for you. Antoinette Switzer kicks things off, by providing her own introduction to the firm and their remarkable presence around the globe.

“NETGEAR (is a global networking firm that delivers innovative products to consumers, businesses and service providers.

The firm’s products are built on a variety of proven technologies such as wireless (WiFi and LTE), Ethernet and power line, with a focus on reliability and ease-ofuse. The product line consists of wired and wireless devices, that enable networking, broadband access and network connectivity.

“These products are available in multiple configurations, to address the needs of the endusers in each geographic region, in which the firm’s products are sold. NETGEAR products are sold in approximately 31,000 retail locations around the globe, through approximately 25,000 value-added resellers, as well as multiple major cable, mobile and wire line service providers. The firm’s headquarters are in San Jose, Calif., with additional offices in approximately 25 countries.”

NETGEAR makes it easy for you to have the smartest home in

the neighbourhood, Antoinette reveals. They can offer the latest, fastest networking technology products, a point she goes on to develop.

“From the most advanced wireless internet connectivity, to superior streaming, remote home video monitoring and storage solutions, your home networking system will have the speed, range and performance you need, every time you need it. At NETGEAR, we focus on all things connected, with the goal of making your online experience seamless so you can sit back, relax and do more.

“In business, confidence is everything. When it comes to your network, it’s even more important.

Whether you’re a small business with big dreams or a mid-size business ready to take the next step, you need to share access and ideas safely, connect remote locations securely and give your people the tools to perform.

“At NETGEAR, we provide networking, storage and security solutions without the cost and complexity of big IT. Our advanced range of reliable, affordable networking products are easy to install and maintain.

We deliver solutions you can count on, so you can spend more time on what matters most – growing your business.”

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Keeping your customers happy and loyal is everything, Antoinette tells us. She also explains something of the firm’s culture and provides a flavour of what working for them is like.

“At NETGEAR, we are dedicated to your success. That’s why we deliver the tools and solutions you need to keep your residential and business customers connected, productive and satisfied. Partner with NETGEAR for home connectivity, home media, security and automation and mobile solutions. We pay attention to the details that matter to you to deliver custom, cost-effective and scalable solutions that contribute to your bottom line.

“When it comes to working with us, when you work at NETGEAR, you’ll be part of a dynamic team committed to helping the world do more. NETGEAR turns ideas into innovative networking products that connect people, power businesses and advance the way we live. Our success is fuelled by a pioneering spirit that’s made us one of the leading and growing, global technology companies.

Join our network and help us shape the future of connectivity!

NETGEAR is committed to developing innovative new products and features, that increase energy efficiency, use fewer resources and meet or

exceed global environmental standards. Antoinette goes on to develop the environmental credentials of the firm in her own words.

“We are setting comprehensive benchmarks for products that carry the NETGEAR Green logo. NETGEAR Green means INNOVATION - a commitment to smarter, greener products, helping businesses and homes use less energy and save money.

“In 2014, NETGEAR published its first sustainability report, which encompasses our annual performance, greenhouse gas emissions and reduction projects.

This document represents NETGEAR’S commitment to all stakeholders interested and will be released on an annual basis.

NETGEAR continues to improve its sustainability programme since its inception in 2013 with a commitment to reduce energy, water and waste throughout our supply chain.”

NETGEAR is committed to ensuring the highest standards of corporate social responsibility, regardless of where their products are made. Under NETGEAR’s corporate social responsibility programme, there are five main pillars, which are listed below: • Ethics; • Labour with Dignity (including California

g Easy to Use, Powerful & Smart

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Transparency in Supply Chain Act of 2010 and UK Modern Slavery Act of 2015); Regulatory and environmental compliance; Health and safety and; Management systems.

Being a member of the Electronic Industry Citizenship Coalition (EICC), NETGEAR fully supports the vision and goals of the EICC, Antoinette reveals.

“We endorse the EICC Code of Conduct and incorporate EICC standards, into the NETGEAR Corporate Supplier Code of Conduct. The firm’s corporate social responsibility programme, includes various initiatives and monitoring activities, which reinforce their commitment as a responsible global citizen.

once a year, which we target to cover no less than 80% of our total production. Results from audits are shared and agreed with suppliers and supplier corrective action requests, if needed, are subsequently followed up during the Quarterly Business Review led by the operations department.”

“NETGEAR conducts a risk assessment and performs audits on significant third party manufacturing locations, at least

Giving back to the communities around the world where we work and live, is a deeply held value at NETGEAR, Antoinette tells us.

Indeed, the firm is proud that their contributions help to create strong communities and support their mission to connect the world to the Internet, one person at a time.

Company: NETGEAR Name: Antoinette Switzer Email: aswitzer@netgear.com Web Address: www.netgear.com Address: First Floor Building 3, University Technology Centre, Curraheen Road, Co. Cork Ireland Telephone: +353 212 333 200

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Expertise, Professionalism and Integrity LotusWorks are engineering and technical experts, who work with some of the world’s leading companies and household names. As winner of the Best Mission Critical Facility Commissioning Company 2017 accolade, as part of the WWB Irish Business Awards, we invited the firm to profile the strong set of values they have stood by since 1989.

Founded in 1989, LotusWorks are engineering and technical experts, who work with some of the world’s leading companies and household names. With almost 30 years at the cuttingedge of various industries, our 470 staff gain exposure to the very latest technologies and innovations.

Our people are at the heart of our business and we care about investing in them, that is in terms of their health and ensuring that they are happy as valued member of the LotusWorks team.

LotusWorks is run by technical and engineering experts, from the life sciences, medical technology, semiconductor and ICT sectors.

We align our technical solutions, with the ever-changing risks clients face and as such, we focus on the delivery of consistent technical expertise, to enhance the operational performance of our clients. We measure our effectiveness and communicate the results clearly, as well as regularly, to our clients.

Our vision is to: “Expand in size and locations, while continuously improving our people’s skills, to provide stable and meaningful employment as well as support our clients to the highest standards.”

Our brand promise is: “Saving and transforming lives, by supporting world-leading brands with our excellence and experience.”

Our difference is derived from a combination of our: • Multi-cultural experience of working on more than 4000 projects, across Europe and North America over the past two decades; • Unique in-house expertise, with proven mechanisms for identifying, harnessing improvements and innovations, to fit our customer’s needs; • Intuitive approaches and a ‘can do’ mindset plus; • Our clients’ results and recommendations.

Why LotusWorks?

We add value to the customer experience, through our company culture and behaviours.

We provide dedicated personnel,

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who are solid performers and deliver results to clients in tune with their strategic objectives.

Solutions are tailored to the needs of clients on a case by case basis and are optimised by Lotus Workers, being mindful and adaptable to different company cultures.

We create value, by not taking risks for our clients and enforcing a ‘no blame’ policy, so that all issues get addressed and efficacious solutions are found.

We’re reputed for our high-level of expertise, professionalism and integrity. We don’t let you down, so you can count on us!

Continuous improvement culture We believe what is good enough for today, is not good enough for tomorrow. Our continuous improvement culture, means our people strive to enhance processes, eliminate waste and reduce costs. This results in incremental initiatives and innovations that helps our teams and clients, to always achieve best practice.

The formal Continuous Improvement Programme is deployed for our key clients. CI’s

are presented and if agreed by our clients, they are adopted.

On average, our clients are adopting LotusWorks enabled improvements of approximately €300k per quarter.

Corporate social responsibility We’re committed to playing our part when it comes to corporate social responsibility. We strive to ensure that as an organisation, we take care of the environment, community and staff. We encourage LotusWorkers to get involved in philanthropic work and provide opportunities to do so, regularly.

Our recent awards include: • Finalist in the Ernst & Young Entrepreneur of the Year awards 2006; • LotusWorks is the Service Exporter of the Year at Irish Exporters Association (IEA)’s prestigious Export Industry Awards; • Placed in 36th position in the Deloitte Technology Fast 50 Awards Programme, 2015; • Won the Established SME category win at the Ulster Bank Business Achievers awards, December 2015; • 2016 Finalist in the

g Expertise, Professionalism and Integrity

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Calibration laboratory of the year awards, 2016; LotusWorks is identified in London Stock Exchange Group’s ‘1000 Companies to Inspire Europe’ publication, June 2016; Winner of ‘Pharma Supplier of the Year 2016’, in the Pharma Industry Awards; LotusWorks Great Place to Work Certified, 2017 - ‘Best Workplaces’; Calibration or Testing Laboratory of the Year Finalist - Irish Laboratory Awards, 2017 The Best Mission Critical Facility Commissioning Company 2017 accolade, as part of the Worldwide Business Review (WWB) Irish Business Awards.

Name: Emer Conroy Email: econroy@lotusworks.com Web Address: www.lotusworks.com Address: Building 3, Finisklin Business Park, Sligo F91 KAP2 Ireland Telephone: +353 719 169 783

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On Time and on Budget - Guaranteed ROCKTOP Holdings Limited is a boutique company, with very specialised and unique knowledge around property investment and development. As winner of the Best Boutique Property Development & Investment Company accolade, within the WWB Irish Business Awards, we invited Martin Walsh to explain more about their expertise in structural engineering design and many other areas.

Founded 10 years ago, in July 2007, ROCKTOP Holdings Limited is a boutique company with a very specialised and unique knowledge around property investment as well as development. Add to this, over 30 years of civil and structural engineering design, project management and a wide variety of expertise in planning applications, fire safety, building control and health & safety.

Martin Walsh explains the services provided during the economic downturn and what ROCKTOP does today, as the interview begins.

“During the economic downturn, ROCKTOP provided an exclusive service to insolvency practitioners & lending institutions, providing a one-stop shop in restructure & recovery of housing & commercial developments. Today, the professional services ROCKTOP provide for clients including: Building consultancy; construction & project management; financial & development solutions and precast concrete engineering.

“Based in the Midlands, we are located less than two hours’ drive to the large urban centres, such as Galway, Cork, Limerick, Dublin and Dundalk

“ROCKTOP provide clients with a full range of planning, architecture, engineering and project management services including the preparation of planning applications and accompanying documentation, monitoring of applications, preparation of submissions and observations, preparation of appeals, expert witness services as well as public and stakeholder consultation.”

Martin then highlights further aspects of the firm’s wealth of experience, including their design & build service, as well as their highly sought after off-site construction techniques.

“Where required, ROCKTOP will assemble a suitably skilled consortium and offer a fully integrated package of services which will include additional expertise, such as economics, environmental assessment, legal and financial advisers.

“Our ‘design & build service’ is integrated in its nature, providing clients with the firm’s own experienced team of architects, engineers, project managers and building contracting team to deliver the development.

“With ROCKTOP wealth of experience, we guarantee the delivery of the project on time and

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on budget. ROCKTOP specialises in refurbishments and new build projects in both the commercial and residential market.

ROCKTOP, have over 30 years’ experience in off-site construction techniques, which if adapted to the development will lead to vast programme efficiency and in turn cost savings.”

Members of the firm’s team have been involved in some of the most prestigious construction projects in both Ireland and the U.K, Martin tells us. He then details how the firm serves clients, in the speedy delivery of all projects.

“Much emphasis has been placed by clients on the quick delivery of projects. Our team members have a vast knowledge in this process, involving off site construction techniques, utilising pre-cast concrete, steel structures, along with the more traditional methods.

“By engaging with ROCKTOP from the outset, the client can avail of this wealth of experience, thus speeding up the entire planning process, the production of detailed design and at a very early stage in the process achieve very accurate project cost in tandem to an efficient and timely completion.

“ROCKTOP are fully aware of the developers’ requirements in

terms of cost and time is of the essence. We are fully aware of the serious financial risks that developers are exposed to when deciding to develop a construction project. With the assistance of the ROCKTOP team, these financial risks can be minimised.”

Martin is keen to conclude, by offering his reflections on winning the Best Boutique Property Development & Investment Company accolade, within the WWB Irish Business Awards.

“We have won this prestigious award, in a competition sponsored by Worldwide Business Review, while celebrating our 10th anniversary.

As such, we are delighted with the nomination and recognition that our small business has achieved, during the economic downturn.”

Company: Rocktop Asset Management Limited Name: Martin Walsh Email: info@rocktop.ie Web Address: www.rocktop.ie Address: Moneyquid Killeigh, Tullamore, Co. Offaly, Ireland Telephone: +353 (0)57 934 4951

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Transformational Interactive Customer Communications Solutions VoiceSage makes customer engagement smarter giving you proactive, intelligent conversations with your customers. The company is proud winner of the Best SaaS Company 2017 accolade, within the WWB Irish Business Awards. To mark this success, we interviewed the founder and CEO, J.J Kett to find out more about his vision behind the company and the success it is today.

Founded in 2003 and headquartered in Dublin and London, VoiceSage has deep heritage and experience in delivering transformational interactive customer communications solutions that streamline and add value to high-volume contact activities.

VoiceSage’s founder and CEO, J.J Kett, is the vision behind the company. Bringing more than 30 years’ senior management experience to the role, from across the technology and academic sectors, he has steered and moulded the business making it the exciting, forward-thinking organisation that it is today.

J.J believes in fostering an entrepreneurial spirit and actively motivates the people around him to work with him, to turn an idea into a successful business. His philosophy is to ensure that employees enjoy a share of the success they create and that clients always receive outstanding service, as well as commitment by drawing on cutting-edge technology to improve their business.

Founder and CEO, J.J Kett begins by revealing more about VoiceSage, who they serve and

the impact they are having on the world today.

been crafted to deliver real value and improvements for clients.”

“Household brands including Argos, Dun & Bradstreet, Thames Water, AXA Insurance and Freemans Grattan Holdings rely on VoiceSage to reduce inbound call volumes, increase appointments and deliveries, reduce debt and enable real-time customer conversations.

VoiceSage are a trusted partner in delivering millions of realtime interactions to their clients’ customers, J.J tells us. He goes on to develop this point and reveals the company’s customercentric approach, as well as their Software-as-a-Service (SaaS).

“VoiceSage’s cloud-based messaging product and services deliver more than 2 million messages a day and are used by businesses serving more than 75% of the UK population.

More than 44 million individual phones in the UK have received a VoiceSage message, at some time. As a privately held international communications technology company, leading the way in automated customer contact communications, we deploy class leading interactive messaging solutions – voice, SMS, e-mail, chat.

“VoiceSage has been at the centre of the communications enabled business process industry (CEBP) for over ten years. The company’s success has been built on intensive R&D, a passion for technology and a methodology of engagement.

From the ground up, our technology and solutions have

“As clients, will attest, VoiceSage’s innovative products, teamed with our effective delivery and speed of implementation readily impacts the bottom line, delivering real business results.

“VoiceSage are passionate about what we do and can deliver. The company’s customer-centric approach, means that we are by the clients’ side, every step of the way. We continue the journey and guide clients through a continuous iterative process, that facilitates the fine tuning and expansion of their contacts strategy, across the organisation.

From our extensive experience with leading organisations, we can assist clients in achieving significant performance improvements in their desired area.

“Our Software-as-a-Service (SaaS) is cloud-based, which means clients can be up and running as soon as they need

to be. There is no hardware required or set-up costs involved.

One can scale up and down as the business dictates, with no additional cost implications.

In addition, our speed to value performance is second to none.”

Ending the interview on a note of optimism, J.J Kett details the company’s rapid growth, excellent service delivery and strong market presence.

“Established in 2003, VoiceSage has enjoyed rapid growth, doubling annually since 2006 and is currently a market leader in the telecommunications, healthcare, retail, utilities and financial services sectors. VoiceSage’s excellent service delivery, coupled with product innovation and our turnaround times, is reflected by the company’s strong market presence with clients including, Littlewoods, HomeBase, NHS, Express Gifts and Lloyds Pharmacy.”

Company: VoiceSage Name: J.J Kett - Chief Executive Officer Email: support@voicesage.com Web Address: voicesage.com Address: 1st Floor, Grattan House, Temple Road, Blackrock, Co. Dublin, A94 H5W7 Ireland Telephone: +353(0)1 969 5800

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Adventuring Spirit Balloon Adventures Emirates are pioneers in the Ballooning industry. 12 years ago, Balloon Adventures chartered the desert sands to set up Dubai’s first Hot Air Balloon Company. Taking time to profile the organisation, was Susan Probert who reveals to us more about Established in 2005, Balloon Adventures chartered the desert sands to set up Dubai’s first Hot Air Balloon Company. They have kept this adventuring spirit alive by adding new elements to hot air ballooning that are not found anywhere else in the world.

Balloon Adventures have regularly improved the safety standards for Ballooning in the UAE, already one of the strictest and highest regulated ballooning destinations in the world. The introduction of safety belts used only at the time of landing and a comfortable semi-circular landing seat, are both innovations borne from years of experience flying in Dubai. All of the very experienced Pilots hold European Union Pilot licenses and receive months of training in the UAE’s unique flying conditions and topography.

Being the oldest form of aviation, you wouldn’t expect to find something “new” or “exciting” to happen in ballooning, however Balloon Adventures has done just that with their world first - ‘Flying with Falcons’. Falcons are integral to the heritage and culture of Dubai and the UAE. Introducing them to a traditional activity like ballooning, serves to showcase the Dubai culture to thousands of guests every year. Falcons are the national bird of the UAE and feature on all UAE currency and

even all government institutions and road signs.

The vision to fly falcons form a hot air balloon was a dream of a few major collaborators, all the time not knowing if it would be possible. At first, the idea seemed ludicrous, as all other world firsts must seem at the time. Thanks to some of the minds in their various disciplines all working together in tandem, this idea became a goal which in turn became a reality.

His Highness, Sheikh Butti Bin Juma Al Maktoum, and the team from Balloon Adventures; Adam McEwan, Peter Bergh, Howard Waller and Peter Kollar made it possible.

Falcons are the fastest recorded animal on earth when they are in full stoop (diving towards the ground). Guests will experience this spectacle everyday at more than 4000ft up in air, with them on a 360 degree viewing platform the hot air balloon provides. By launching the falcon from the side of the balloon, passengers are able to see up close how the world’s fastest animal flies and glides in its natural habitat.

It was almost a year in the making and involved the most experienced falconers and balloon pilots to make it a reality.

The journey started in the UK in the Scottish Highlands at the beginning of last year, where the falcons were hatched.

Scotland in winter was ideal,

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as the cold temperature helped the falcons develop stronger muscles for flight in the desert climate. Falcons are raised using “imprinting”, and are fed by hand after they have hatched.

Once the falcons reached maturity (60 days), they were transported to Balloon Adventures Italy where they had their first encounter with a hot air balloon.

Many challenges would arise throughout this training period, but the biggest one was how these birds would react to the fire of the burners in the balloon. The instinct of all animals is to flee when they see, feel or hear fire.

This would be a crucial part of their training. Peter Kollar, Balloon Adventures Chief Pilot achieved amazing progress with the birds and quickly learned how to fly the balloons with the falconers.

At the end of summer, the falcons moved to Dubai for the falcons to get accustomed to their new home. Thanks to air conditioning, the birds didn’t have to endure the desert climate on a permanent basis and they were able to adapt quickly and easily.

The last challenge was to see how they would react with passengers and their cameras.

It was a success – the falcons fly and interact in a better manner that could have ever been expected. Guests have the opportunity to hold the falcon while flying at altitude

and experience these majestic creatures.

Guests can enjoy this amazing falcon experience on a daily basis, while gently floating over the pristine dunes of the Dubai desert watching the sun rise over the majestic Hajar Mountains.

It is a fantastic way to view Dubai’s natural beauty over the ironic desert which has lots wildlife to spot from above, including spotting Arabian Oryx, gazelle and wandering camels.

This amazing adventure includes a ride in a vintage 1950’s Land Rover, to an authentic Bedouin camp to savour a gourmet breakfast of caviar, hand-cut smoked salmon, Eggs Benedict, fresh fruit and more.

By making such a fabulous tour in the UAE, Balloon Adventures helps encourage tourism by enticing people to stop over in Dubai. The Hot Air Balloon is often a feature of Dubai Tourism promotion and are widely photographed by guests, celebrities and social media influencers with a huge reach. Also, we have appeared numerous times on local and worldwide television shows such as The Discovery Channel, National Explorer BBC Travel show, just to name a few recent ones.

Balloon Adventures is a true success story of the UAE.

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Family Matters Lynette Roux is a registered clinical psychologist and a NABFAM (National Accreditation Board of Family Mediators) accredited mediator. We profile Lynette and explore how she came to earn herself a place in our prestigious Mediation Top 50.

Lynette Roux has been in private practice for over 30 years in Benoni, Gauteng, South Africa, supporting a wide range of clients with their family mediation needs. As a registered psychologist and accredited mediator, she is well equipped to mediate family law matters and medico-legal matters. Lynette has a well-staffed practice with an efficient, professional practice manager to support her clients and ensure that they receive the support they need.

As part of this role, Lynette has mediated many parenting plans and other family related matters since she first entered the market. She has also been court appointed to assist families in the position of Parenting Co-ordinator.

This is a quasi-legal role which requires that the best interests of the child are upheld and empowers the parent coordinator to issue directives. In fulfilling this role, practitioners such as Lynette are required to use their mediation skills extensively in order to attempt to assist the parents to resolve issues. She works closely with a variety of clients, including people referred by the court, attorneys as well as those referred for pro bono services.

These clients have indicated that they have found the services professional and informative.

Many have also returned for

further mediation when required, which is a testimony to the exceptional level of service that Lynette provides.

Alongside her work in the legal industry, over the years Lynette has assisted in training and supervising many mediators in order to give back to the industry and create a legacy of excellence. Another key area of her supplementary work has been serving on the board of the South African Association of Mediators, which she has supported over many years in various positions including as chairperson, vice chairperson and chairperson of the portfolios of accreditation, training and parenting coordination.

Ultimately, Lynette Roux is a professional, well respected mediator in the industry in South Africa, and moving forward she will aim to build upon this exceptional reputation and continue to provide the very highest standard of support to her valued clients.

Address: 176 Benoni Road Benoni North Agricultural Holdings, Benoni, 1501, South Africa Phone: +27 11 963 0546 / 3436 Email: lynette@psycho-legal.co.za

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