OCULAR APPOINTED AS LOCAL Genesys Value-Add Reseller, with strong focus on digital transformation and AI

Ocular Technologies, a South African specialist customer engagement and digital experience solutions provider, has achieved Value-Add Reseller (VAR) status with Genesys, the global leader of omnichannel customer experience and contact centre solutions. As a VAR, Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.

While Ocular will specialise in on-premises deployments, PureConnect is also available in the cloud. The solution allows businesses to minimise risk and enables support to thousands of users on one server with a single set of integrated applications.

“Genesys has made significant headway in helping companies across the globe replace legacy systems from multiple providers with transformational solutions that allows for predictive, efficient and contextual customer experiences. In the process, it has established itself as a leader in both cloud and on-premises customer experience solutions by leading industry analysts,” says Pommie Lutchman, CEO and founder of Ocular Technologies.

PureConnect allows for fast access to self-service, inbound

digital, outbound, workforce optimisation, analytics and integrations solutions. New digital channels and real-time speech analytics can be quickly and easily added, while maintaining a single view of the customer across channels using a real-time dashboard. “PureConnect reporting capabilities provide a snapshot of current contact centre statistics, as well as identifying trends within a deeper analysis of an entire call history,” explains Lutchman.

“PureConnect complements our existing customer engagement and digital experience offering by providing excellent capabilities within a streamlined footprint. The company’s global reach, local support, clear product focus and stability made it excellent fit for Ocular,” he adds.

“With 16 years of experience within the customer engagement sector and deep understanding of the process clients need to undergo for true digital transformation, Ocular is well positioned to help businesses extend the value of PureConnect,” says Frikkie Hurn, Senior Account Executive – Channel at Genesys. ”We see Ocular playing an important role in the South African market in the roll out of our flexible subscription model for on-premises customers.” ai

ABOUT OCULAR TECHNOLOGIES Ocular Technologies is a specialist customer engagement and digital experience solutions provider. We employ a unique set of individuals who are experts in understanding, managing, and ultimately ensuring, an optimal customer experience. With a vision of being regarded as an internationally respected leader in the customer engagement market, Ocular Technologies strives to have our customers appear as heroes in the eyes of their clients. We hold more than 15 years’ experience in the customer contact life-cycle space, and create a quantifiable business impact through intelligent interaction management, robotic process automation, ambient computing, natural language processing, and cognitive analysis and design. Drawing from a focused selection of best-of-breed technologies and methodologies, Ocular Technologies is outstandingly positioned to offer a holistic solution including strategy and planning, implementation and delivery, as well as enablement and operations. As a 100% black-owned, Level 1 B-BBEE contributor, Ocular Technologies has the added advantage of offering a Preferential Procurement level of 135%.

CONTACTS: Ocular, Pommie Lutchman, 011 589 3200, pommie.lutchman@oculartechnologies.com