So you want a
CHATBOT…
Here’s what you should consider about introducing the technology to your business
4TH QUARTER 2019
If you run or work in a company that frequently communicates with a large user base you probably want a way to quickly and instantly communicate with and perhaps resolve complaints with your customers around the clock. by Daniel Mpala
SYNAPSE
40 FinChatBot’s Antoine Paillusseau
YOU MIGHT even have come across interesting data like findings by global research and advisory firm Gartner that by the end of the year up to 85% of customer interactions will be handled by virtual customer assistants or chatbot technology. Or the more C-suite enticing prediction by UK-based market research and business intelligence company Juniper that chatbot conversations will contribute up to $8-billion in cost savings by 2022. The emergence of conversational AI, and by extension chatbots, has enabled those across the retail, financial services, credit, insurance and travel industries to provide personalised customer experiences at scale. As FinChatBot co-founder and CEO Antoine Paillusseau points out, this is a “booming area” due to the advances that have been made in natural language processing (NPL) and speech generation, not just in South Africa but globally. Continued on page 42
