Clevva joins Blue Prism's Digital Exchange

South Africa's Clevva joins Blue Prism's Digital Exchange

Clevva, a South Africa web platform used to build, maintain and deploy front-office digital workers, has joined Blue Prism’s intelligent automation app store and online community Digital Exchange (DX).

By joining Blue Prism DX, Blue Prism said Clevva, along with two other companies which also joined store, would be making their software accessible to all.

UK-based Blue Prism, which is a global leader in intelligent automation for the enterprise, said in a statement in mid- April that the latest capabilities on the DX enable organisations to take advantage of conversational AI applications, front-office automations as well as gaining insights from unstructured data such as emails, chat transcripts, outbound marketing materials, internal memos and legal documents, in a way that hasn’t been previously possible.

Blue Prism’s SVP Global Partner Strategy and Programs Linda Dotts said The Blue Prism DX community is a game changer because it enables, augments and extends our Digital Workforce capabilities with drag-and-drop ease of use. “It provides easy access to the latest innovations in intelligent automation through search and an a la carte menu of options. Our Technology Alliance Partners provide easy access to their software integrations via the DX, so everyone can drive better business outcomes via their Digital Workforce,” added Dotts.

Clevva helps customers realise straight through processing across staff-assisted and digital self-service channels. This solution enables front office staff to navigate through rule-based decisions and actions, so they get it right, while driving intelligent self-service across any digital interface (website, mobile app, chatbot, social media, and in store kiosk). The combination of CLEVVA’s front office digital workers with Blue Prism allows customers to effectively automate end-to-end processes across multiple channels in a consistent, compliant and context-relevant way.

Clevva founder and CEO Ryan Falkenberg explained that the company enables companies to capture the business logic that sits outside of operational systems—normally residing in experts, knowledge bases and decision tree scripts—and place it into a digital worker. “By coupling our ability to navigate customer engagements with Blue Prism’s ability to perform required system actions, we’re making end-to-end process automation a reality,” he added.

Clevva has been working with Blue Prism since 2016, this while the UK firm opened an office in South Africa in 2020. In February, business publication ITWeb reported that the two firms had entered into a partnership that will see Clevva’s front-office digital experts combining with Blue Prism’s back-office digital workers to automate end-to-end processes across both staff-assisted and digital self-service channels.

Blue Prism VP Technology Alliance Programme Bruce Mazza told the publication the pairing of Clevva’s digital experts with Blue Prism’s digital workforce empowers users by bringing process agility to the front office.

“As organisations re-imagine customer sales and support journeys, many of them find it challenging to navigate contextually-rich or complex front-office decisions and processes. This partnership will benefit workforces and customers − particularly in regulated industries, where customer engagements are heavily impacted by rules, and it’s vital you get it right, every time, with a record to prove it,” added Mazza.