NEWS
SOUTH AFRICA’S CLEVVA
joins Blue Prism’s Digital Exchange (DX) Clevva, a South Africa web platform used to build, maintain and deploy front-office digital workers, has joined Blue Prism’s intelligent automation app store and online community Digital Exchange (DX). By joining Blue Prism DX, Blue Prism said Clevva, along with two other companies which also joined store, would be making their software accessible to all. UK-based Blue Prism, which is a global leader in intelligent automation for the enterprise, said in a statement in midApril that the latest capabilities on the DX enable organisations to take advantage of conversational AI applications, front-office automations as well as gaining insights from unstructured data such as emails, chat transcripts, outbound marketing materials, internal memos and legal documents, in a way that hasn’t been previously possible. Blue Prism’s SVP Global Partner Strategy and Programs Linda Dotts said The Blue Prism DX community is a game changer because it enables, augments and extends our Digital Workforce capabilities with drag-and-drop ease of use. “It provides easy access to the latest innovations in intelligent automation through search and an a la carte menu of options. Our Technology Alliance Partners provide easy access to their software integrations via the DX, so everyone can drive better business outcomes via their Digital Workforce,” added Dotts. Clevva helps customers realise straightthrough processing across staff-assisted and digital self-service channels. This solution
enables front office staff to navigate through rule-based decisions and actions, so they get it right, while driving intelligent self-service across any digital interface (website, mobile app, chatbot, social media, and in store kiosk). The combination of CLEVVA’s front office digital workers with Blue Prism allows customers to effectively automate end-toend processes across multiple channels in a consistent, compliant and context-relevant way. Clevva founder and CEO Ryan Falkenberg explained that the company enables companies to capture the business logic that sits outside of operational systems—normally residing in experts, knowledge bases and decision tree scripts—and place it into a digital worker. “By coupling our ability to navigate customer engagements with Blue Prism’s ability to perform required system actions, we’re making end-to-end process automation a reality,” he added. Clevva has been working with Blue Prism since 2016, this while the UK firm opened an
office in South Africa in 2020. In February, business publication ITWeb reported that the two firms had entered into a partnership that will see Clevva’s front-office digital experts combining with Blue Prism’s back-office digital workers to automate end-to-end processes across both staff-assisted and digital self-service channels. Blue Prism VP Technology Alliance Programme Bruce Mazza told the publication the pairing of Clevva’s digital experts with Blue Prism’s digital workforce empowers users by bringing process agility to the front office. “As organisations re-imagine customer sales and support journeys, many of them find it challenging to navigate contextually-rich or complex front-office decisions and processes. This partnership will benefit workforces and customers − particularly in regulated industries, where customer engagements are heavily impacted by rules, and it’s vital you get it right, every time, with a record to prove it,” added Mazza.
INVESTMENT
NIGERIAN INSURTECH STARTUP CURACEL raises $450k pre-seed funding round L agos-based insurtech startup Curacel raised a $450 000 pre-seed funding round for its AI-powered platform which enables insurers to seamlessly automate claims, as well as track fraud, waste and abuse.
The round was led by by Atlantica Ventures and Consonance with participation from Kepple Ventures and other African angel investors. The startup -- which was founded in 2017 by CEO Henry Mascot and CTO John Dada -- works with over 10 insurance companies
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across the continent, including AXA Mansard, Old Mutual, To-tal Health Trust, Hallmark HMO, and UAP. Curacel claims on its website that it has helped its clients reduce fraud, waste and abuse claims payouts by up to 25% and saved a total of $320 000, with over 700 000 claims processed. Curacel will use the investment to expand to 10 new African countries by the end of the year. The startup is also looking to launch Curacel Capital, a cash advance product that makes it easier for healthcare providers to access working capital to mitigate financial challenges.
