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VENDOR JOB CARD Comply365
VENDOR JOB CARD: COMPLY365 Tom Samuel offers us an insight into the innovative and customer-focused ethos that is at the heart of Comply365’s enduring success
Tom Samuel has spent all of his career in aviation software and, since 2015, has led Comply365 through significant product innovation, operational maturity, and business growth. He believes in great teams who deliver unique solutions to critical market problems and has positioned Comply365 to continuously innovate in the operational document management space. Tom holds a Ph.D. in Industrial Engineering from Texas A&M University with a focus on Applied Statistics. He also holds an M.S. in Industrial Engineering from Kansas State University.
Aircraft IT: Your name, your job, and the name of the business?
Tom Samuel: Tom Samuel, CEO, Comply365
Aircraft IT: How did Comply365 get started?
TS: The business had its start delivering digital documents in the aviation industry. Just after the iPad came out in 2010, the aviation industry went through a significant transition from distributing flight operations manuals in physical pilot flight bags to delivering them in digital form. Comply365 worked with several US carriers and the FAA to build and deliver one of the industry’s first electronic flight bag solutions.
Aircraft IT: What is the guiding business principle that drives the business?
TS: We are continuously leveraging the latest technology to make our customers’ lives easier. It requires us to be disruptive in our thinking, and willing to always be open to the possibility that the way business will be done in the future is very different than the way business is currently done.
Aircraft IT: What has the greatest business achievement been to date, and why?
TS: We are fortunate to have had the opportunity to participate in multiple industry technology transformations. Back in 2011-2013, we played a role in the aviation industry’s move to the electronic flight bag. Since 2018, we’ve been involved in supporting individual airlines in their move to consolidate disparate systems used to create, manage, deliver and track compliance of operational content by building and delivering a document management platform (ProAuthor).
Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers?
TS: We provide a content management platform for airlines to effectively manage operational content including aircraft maintenance manuals from all OEMs, work cards, service bulletins, and airworthiness directives, and deliver personalized “We provide a content management platform for airlines to effectively manage operational content including aircraft maintenance manuals from all OEMs, work cards, service bulletins, and airworthiness directives, and deliver personalized and targeted content to their mechanics.”
and targeted content to their mechanics.
Aircraft IT: What will be the next big thing in maintenance Aviation IT?
TS: In the area of document management, we believe airlines will look to streamline and consolidate the multiple document management workstreams that exist today. The goal will be to increase operational safety and to reduce aircraft out-of-service times. We want to ensure mechanics have the correct work instructions available on their mobile devices to do their jobs safely and efficiently.
Aircraft IT: What do you want your customers to say about Comply365?
TS: That we are innovative, that we listen to our customers, that we build high-value solutions.
