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VENDOR JOB CARD: Gamit
VENDOR JOB CARD: GAMIT Ian Davies offers us an insight into the customer focused ethos that is at the heart of Gamit Limited’s enduring success
Ian Davies has been challenging the norms and embracing technology in the pursuit of efficiency and customer service during 30 years’ experience in the aviation industry. Having worked in Commercial, Military, Private and VVIP operations in Europe and the Middle East, Ian Maintains a UK CAA AMEL with an abundance of Boeing and Airbus types. Often found talking about the dos and don’ts of maintenance planning and maintenance programs.
Aircraft IT: Your name, your job title and the name of the business?
Ian Davies: Ian Davies, General Manager — Gamit Limited
Aircraft IT: How did Gamit get started?
ID: The business started in 1990 based at London Stansted Airport, UK, providing support in two key areas; aircraft parts support and engineering project management.
Aircraft IT: What is the guiding business principle that drives the business?
ID: Commercial and private aircraft operations are ever more financially sensitive. Gamit’s ability to provide innovative solutions that offer true savings with excellent customer service are at the core of our principal objectives. Aircraft IT: What has the greatest business
achievement been to date, and why?
ID: The greatest business achievement for Gamit has been building and the continual development of ROAM and its environment. Building the industry’s first enterprise level intelligent document management solution, taking paper to digital to audit ready, has proved a great achievement for the Gamit team. Aircraft IT: What have been your disappointments
and what have you learned from them?
ID: Gamit has been digitalizing aircraft records since 1998. Those days were before the .PDF file format became mainstream and stable as it is today; therefore, we had to rely on jpeg and .txt files. Additionally, the internet platform for delivery was vastly different to what it is today, therefore we could only deliver digitalized records to clients on
DVD. The disappointment was the progression to online wasn’t fast enough. We have learnt from this: today, we are committed to using the most advanced technology and always keeping an eye on the next big leap. ROAM uses the newest and most capable software backend; this is what defines it as being intuitively easy to use and exceptionally fast at accomplishing the goal.
Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers?
ID: Gamit is aimed at supporting aircraft operators and MROs in achieving their goals of delivering an efficient and reliable organization through their various business operations.
Aircraft IT: What will be the next big thing in maintenance Aviation IT?
ID: Renewable energy propulsion systems. For the last 100 years aircraft have been built upon the same “Renewable energy will change the mindset of everything: due to weight and range requirements, an entire mindset change will be needed. R&D and manufacturing must adapt…”
foundations on which they started; fossil fueled systems. Renewable energy will change the mindset of everything: due to weight and range requirements, an entire mindset change will be needed. R&D and manufacturing must adapt, so must the technology that serves those new age vehicles. Connectivity of the aircraft directly to ERP systems for all stake holders be it, pilot, line maintenance engineer, engineering planning team, asset management team, Vice President, asset owner or NAA, this level of connectivity should be the industry target.
Aircraft IT: What do you want your customers to say about Gamit
ID: Our customers are telling us what we want to hear already. Our objective is to ensure all future and current clients continue with the same enthusiastic sentiments; outstanding solutions and outstanding level of service from the whole team at Gamit. My task is to ensure this continues.
