THE ISABELLE KUMAR CASE (EMIRATES) AND THE SPECIAL OLYMPICS (UNITED) Emirates orders family with disabled child to get off flight In late July Emirates was the subject of negative coverage in media worldwide after airline staff at Dubai International Airport forced the family of Euronews TV presenter Isabelle Kumar to get off a flight about to leave for Lyon. The family had stopped in Dubai after an earlier flight from New Zealand. Staff had demanded to see a medical certificate for Isabelle Kumar’s son, Eli, who has epilepsy, autism and severe learning difficulties. Kumar had her Doctor email through the certificate, and the Dr also offered to speak to the cabin crew. However the family was still ordered to leave the aircraft, to the considerable distress of Eli.
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Airline Marketing Monthly - August 2018
