Airwave Healthcare

THE ROYAL LIVERPOOL UNIVERSITY HOSPITAL

With 40 wards and more than 680 beds, the Royal Liverpool University Hospital (RLUH) is the largest hospital in Merseyside and Cheshire, providing emergency, general and specialist treatment to patients across the north-west of England.

An important teaching and research facility, RLUH works closely with the University of Liverpool and Liverpool John Moores University, providing placements for doctors, nurses, dentists, and health professionals. It’s recognised as a centre of excellence in biomedical, clinical, and health service research, and home to the largest emergency department in the country.

In December 2013, a landmark £430 million redevelopment of the hospital began, with an expected opening date of 2017 (this was subsequently delayed to September 2022, at a revised cost of £1 billion).

CONSULTATION PERIOD

Airwave commenced discussions with RLUH in 2014, with early dialogue centred around the provision of a cutting-edge patient entertainment system (PES), to be implemented throughout the hospital’s wards and single rooms.

Naturally, the provision of cuttingedge technology is intrinsically linked to time, and the rapid evolution of technology meant the systems and solutions discussed in 2014, were a world apart from those available in 2022.

The introduction of the NHS’ Global Digital Exemplar (GDE) initiative added a further dimension to conversations, with RLUH announced as one of the fi rst 12 exemplars in 2016. The GDE programme strives to achieve digital transformation

in exemplar organisations, enabling the improvement in the quality of care, via the adoption of world-class digital technologies.

With all this in mind, the consultation period for the implementation of RLUH’s PES, was lengthy and deeply nuanced, with the technology and plans constantly evolving.

It soon became clear that Airwave’s task was not just the design and development of a patient entertainment system, but that of an integrated patient experience (IPE).

MYCARE TV

Airwave’s fi nal submission of an IPE solution tender was based on 62 mandatory, and 10 desirable system deliverables.

A hybrid hardware solution, incorporating both TVs and tablets was proposed. This was underpinned by Airwave’s MYCARE TV CMS, developed on an Otrum Mirage platform, featuring enhancements by Airwave R&D technicians, to facilitate its delivery across multiple devices.

Accessible via a branded user interface, Airwave’s platform provides patients with a host of entertainment, education, and clinical services, whilst supporting healthcare professionals with clinical applications, designed to improve workfl ow e ciencies and clinical outcomes (see below features list).

MYCARE TV is connected via the cloud, seamlessly integrating with a range of delivery platforms – such as smart TVs, bring your own device (BYOD) solutions or bedside computers. Designed to minimise installation time and cost, the solution connects with both wired and wireless network infrastructure, and provides a robust platform for future development, feature releases and upgrades.

THE INSTALLATION

Any system that o ers future development or upgrade potential is attractive to a commercial property, however in RLUH’s case, this element was critical.

MYCARE TV FEATURES

• TV, radio & Internet • Casting • Meal ordering • Service requests (clinical & hotel services) • Information services • Surveys • Messaging • Internet browsing • Treatment & training videos • RSS feeds • PAS integration “In order to protect the integrity of RLUH’s clinical services, the opening of the hospital was staggered over the course of many weeks. In parallel, Airwave was able to stagger the implementation of system features in alignment with the hospital’s schedule.”

Jes Redgard Head of Healthcare Sales, Airwave

Upon its launch, Airwave’s platform o ered reduced features – consisting of a ‘Watch TV’ function with Freeview channels, access to a livestream from the hospital’s chapel, and radio services.

Over the the next few months, new features were (remotely) implemented,

available to go live in accordance with RLUH’s schedule - late feature additions will include integration with third party systems (via the system’s open API protocol), such as PAS (patient admission system) and e-catering / meal ordering.

Having also been tasked to provide the signal infrastructure to support the IPE, Airwave implemented reception infrastructure, and an IPTV headend (incorporating HLS streaming, enabling the streaming of content to tablets over WiFI) to service circa 680 TV end points.

Airwave supplied and mounted 43-inch LG US662H Series commercial displays into the single rooms, and (due to design & space restrictions) 32-inch Samsung 690 Series screens in the bariatric rooms. 80 MYCARE embedded Samsung tablets were provided for the multibed wards, each device mounted on a trolley or meal table.

THE CONCLUSION

MYCARE TV provides a multitude of features and services, designed not just to entertain the patient, but to provide a series of operational e ciencies for RLUH’s state-of-the-art hospital.

Underpinned by the principles contained within the NHS’ Global Digital Exemplar initiative, the system is fl exible, scalable, cost e cient, and o ers plentiful return on investment opportunity.

Perhaps most pertinently, MYCARE TV has been designed to accelerate future rollouts to other Trust sites over their WAN (wide area network), facilitating communication and the sharing of best practice and innovation. GO DIGITAL

With so much emphasis placed on the NHS’ GDE initiative, it was a surprise when the Trust’s decision to purchase a huge piece of art for the hospital’s atrium, became clear.

The rationale of the plan was challenged:

“If it’s your desire to become the most digitally advanced hospital in the UK, why not implement a digital signage solution, instead of an individual piece of art?”

Of course, digital signage can be used to display an infi nite amount of (digital) art. Via a signage system’s CMS, this art can be changed hourly, daily, weekly or even yearly, able to change the ambience and mood of the atrium in conjunction with the time of day, season, or local & national events.

And as digital signage is multifaceted in functionality, RLUH can also use it to fulfi l a multitude of additional tasks, many of which are aligned with GDE: - Public health messaging (addressing key CQUIN targets) - Promotional messaging & advertising – providing ongoing ROI opportunities for the trust

The many benefi ts of digital signage were highlighted in a video, produced by Airwave’s technical team, and presented to RLUH’s former CIO, David Walliker.

Following a presentation of the video to the Trust, it was agreed – indeed technology is the way forward!

THE SOLUTION

With a huge space to fi ll, Airwave recommended a 9 x 5 metre Samsung LED signage display – at the time, the largest indoor display delivered by Samsung UK.

Samsung’s 10mm SMD indoor LED wall is operable 24/7, and features 2000 nit brightness and 281 trillion colours, creating striking, bright and dynamic visuals.

As with all credible signage solutions, content can be uploaded quickly and e ciently via a CMS, o ering infi nitely customisable playlists and content scheduling.

Multiple zones can be created on a template, displaying several types of content concurrently – examples include: Freeview TV, video, images, RSS feeds, websites and social media posts.

THE INSTALLATION

Weighing in at an estimated 2070 kg, the installation of the video wall was a considerable undertaking, requiring extensive preparation work and a detailed structural analysis of the building.

However, the bigger the undertaking, the greater the satisfaction when a project is successfully completed; on this occasion, all parties involved fi zzed with pride at the achievement.

RLUH’s imposing video wall now takes pride of place in the hospital’s atrium, fl ooding it with personality whilst greeting, informing and engaging all those that enter this state-of-the-art new hospital.