Milsom Hotels & Restaurant Group Apr 26th, 2013 by The Boss. Comments are off for this post
Technology investment put customers first Overview The Milsom Hotels and Restaurant Group comprises of several restaurants and hotels across Suffolk and Essex including the renowned Le Talbooth restaurant and Maison Talbooth in Dedham Vale near Colchester. The business was suffering from an aged IT infrastructure with hardware and software that had not been upgraded for a number of years. Frequent complaints from staff members regarding IT performance issues meant that the management team was often diverted from its day to day operational activities in order to deal with them, preventing the business from concentrating on its key goal of looking after its customers. In addition to the impact on productivity and the inconvenience generated as a result of having to deal with the issues of an aging IT infrastructure, Milsoms were also held back from reaping the benefits that new technology such as Cloud technology offers, for example remote working and enhanced security. Investment was therefore essential in order for the business to eliminate these issues and to move ahead with business improvement plans. Milsoms instructed Strident to carry out the work based on the result of a competitive tender and the long-standing relationship they had with the company.
Strident solution Strident were able to offer a flexible, value-for-money solution that would enable Milsoms to get the most out of its investment. They negotiated a price that reflected the work Milsoms was willing to put in themselves – thus keeping the