Internet Librarian International 2011

Programme 26 October 2011 | 27 & 28 October 2011

WORKSHOPS

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CONFERENCE AND SPONSOR SHOWCASE

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COPTHORNE TARA HOTEL, LONDON, UK

www.internet-librarian.com

The innovation and technology conference for information professionals Knowledge and Information Management • Library Systems • E-Resources • Digital Libraries • Search

Navigating the New Normal – Strategies for Success DIAMOND SPONSORS

PLATINUM SPONSORS

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LEARNING PARTNER

MEDIA SPONSORS

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ASSOCIATION SPONSOR PRODUCED BY

Contents

Internet Librarian International 26 October 2011

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Programme at a glance

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Workshops

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Conference Programme

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Supporters and Partners

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Registration Information

WORKSHOPS

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27 & 28 October 2011 | CONFERENCE AND SPONSOR SHOWCASE

COPTHORNE TARA HOTEL, LONDON, UK

Register online at www.internet-librarian.com

Programme Chairs

World Class Learning

Marydee Ojala, Editor, ONLINE: Exploring Technology & Resources for Information Professionals (USA) David Raitt, Editor, The Electronic Library (The Netherlands)

Internet Librarian International – the innovation and technology conference for information professionals – brings together speakers from around the globe to share their knowledge and expertise. Thought-provoking keynote speeches, terrific networking opportunities and a selection of in-depth workshops create an unparalleled forum for delegates to share and learn from each other.

Advisory Committee

At Internet Librarian International, information professionals and practising librarians share their experiences about their creative projects, innovative solutions and practical implementation strategies.

Richard T. Kaser, VP of Content, Information Today, Inc (USA) Jean Mulligan, Chief Operating Officer, Information Today Ltd (UK)

As an Internet Librarian International delegate, you’ll update your skills and learn about new approaches, products and technology for finding, organising and managing information resources.

Energise your thinking and collect dozens of practical tips and tools to take back to your workplace.

Register for Internet Librarian International today at www.internet-librarian.com

Who Should Attend ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚

Information professionals Intranet managers Research librarians Portal managers Content evaluators Product developers Documentalists Information managers University librarians Web designers Technical managers Learning resource officers Information analysts Corporate, special librarians

And anyone with an interest in information management, discovery, technology and literacy.

Karen Blakeman, RBA Information Services (UK) Ulla de Stricker, de Stricker Associates (Canada) Matthew Mezey, CILIP (UK) Brian Kelly, UKOLN (UK) Rajen Munoo, Singapore Management University (Singapore) Åke Nygren, Stockholm County Library & Stockholm Public Library (Sweden) Mary Peterson, Royal Adelaide Hospital (Australia) Michael Stephens, San Jose State University and Tame the Web (USA) Martie van Deventer, Council for Scientific and Industrial Research (South Africa) Katherine Allen, Information Today Ltd (UK) Val Skelton, Information Today Europe (UK)

Conference Management

Organiser Internet Librarian International is organised by Information Today, the publisher of Information Today Europe, Information Today, ONLINE and Searcher magazines, offering complete coverage of the library and information world.

Sponsors and Partners In addition to the support of our commercial sponsors shown on the front cover, Internet Librarian International is partnered by world-leading industry associations, communities and publications.

See page 13 for details of this year’s supporters and media partners.

Special Networking Opportunities Take advantage of the community atmosphere at Internet Librarian International to get to know your colleagues from around the world with whom you share common interests. The activities shown below give delegates time to meet and talk informally.

Evening Reception

SLA Europe Networking Reception

Networking Dinners

SLA Europe and Information Today are pleased to present an evening of networking drinks and discussion for ILI delegates and SLA Europe members, generously sponsored by EBSCO, on Wednesday 26 October from 18.30 – 20.30. Come along and kick start ILI by meeting your fellow Internet Librarian International delegates, discussing the hot topic of the day, and find out more about SLA Europe.

Join an informal group of conference delegates and speakers for dinner at a neighbourhood restaurant on Wednesday or Thursday evening. Watch the website for details and to sign up for a dinner group in advance. (Everyone pays their own bill; restaurants will be moderately priced.)

All conference delegates and speakers are invited to an informal drinks reception from 17.00 – 18.00 on Thursday 27 October in the Sponsor Showcase, hosted by Information Today.

Networking Before and After the Conference Join the conversation on Twitter, through blogs, and with our Facebook group.

Twitter hash tag: #ili2011 Conference tag: ili2011 Facebook group: Internet Librarian International

Delegate Lunches Lunch is included in your conference registration so you can continue your learning process by talking with your fellow delegates about their work.

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Facebook event: Internet Librarian International LinkedIn group: Internet Librarian International

26 October 2011

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WORKSHOPS COPTHORNE TARA HOTEL, LONDON, UK

27 & 28 October 2011 CONFERENCE AND SPONSOR SHOWCASE

Welcome

Conference Overview

Welcome to the 13th year of Internet Librarian International – the innovation and technology conference for information professionals.

Conference Keynotes

At Internet Librarian International we focus on the technologies needed to move forward in our organisations and careers, and on innovative implementations of these technologies. We look at technology trends, new models for the provision of library and information services, resource management, search and discovery, and developing innovative services to engage users. The programme for Internet Librarian International is designed to provide delegates with tools and inspiration so they can succeed in the rich information world confronting them.

How the Future Internet will Shape Libraries Klaus Tochtermann, Director, German National Library of Economics – Leibniz Information Centre for Economics and Professor of Computer Media, University of Kiel (Germany) With a background in both computer science and digital libraries, Klaus Tochtermann shares his vision of the future of the internet and how it will affect information professionals and libraries.

Changes in publishing strategies, information distribution models, and search behaviour present both risks and opportunities for internet librarians. At the German National Library of Economics, Tochtermann has introduced innovative use of new technologies, social media, and international professional networking, including EconBot and EconBiz. Exciting developments lie ahead for those in the information sphere.

We are now in a time best characterised as the ‘New Normal’. The new normal isn’t just about austere budgets or doing more with less – it’s also about new technologies. The new normal is having library patrons, users, customers or clients who know as much, or more, about technology as we do. It’s about partnerships and transparency, about new ways to develop and disseminate knowledge, about the increasing importance of communication skills, about opening up access to information, data, and knowledge.

Digital Innovations: Harnessing the Power of Technology and Social Media Kevin Anderson, Journalist (UK) Suw Charman-Anderson, Social software consultant and journalist (UK)

At Internet Librarian International a wide range of professionals share their experiences about information services in this new normal environment.

What strategies have been successful? What have information professionals done to re-think and revitalise their libraries, information departments, and organisations?

As the BBC’s first online journalist and, later, digital research editor for The Guardian, Kevin Anderson focused on evaluating and adapting digital innovations. Now he's a freelance journalist and digital strategist. Suw CharmanAnderson is a social software consultant and advocate of blogs and wikis. Their opinions on data journalism, social media, semantic search, digital rights and press freedom will resonate with information professionals. The intersection of journalism and libraries is robust, with many shared philosophies and actions from which internet librarians can take heart.

Internet librarians – and we use ‘librarians’ in its broadest possible sense – are amazingly proficient at revolutionising their work environments, at understanding and using new technologies, at bringing creative thinking to problem solving, at creating order out of chaos, and at demonstrating their value.

Closing Panel

Whether you’re working in a library – public, academic, commercial or government – or if you’re outside the traditional library embedded in a different department, designing websites, evaluating content, or acting as an independent researcher, you must be ready to get outside your comfort zone and embrace the new normal. Internet Librarian International 2011 brings together an international group of speakers to inform and invigorate you. They emphasise the practical over the theoretical, talking about what actually works, not what might work.

The New Normal Needs a New You Michael Stephens, San Jose State University & Tame the Web (USA) Ulla de Stricker, de Stricker Associates (Canada) What are the skills that information professionals need to cultivate and acquire to meet the demands required by employers now and in the future? What changes do we need to make in our attitudes and attributes? New technologies, new ways to develop and disseminate knowledge, collaborative working patterns, altered expectations, open access and information security not only affect how we do our jobs but also where and why. This lively closing panel discussion pulls together what we’ve learned from the conference presentations and provides suggestions for future success.

Attend Internet Librarian International 2011 to learn from your fellow professionals, to be stimulated by new ideas and to take home with you the knowledge to succeed in this new normal environment.

Sponsor Showcase Internet Librarian International’s unique Sponsor Showcase provides a central networking hub for informal demos and conversations with the event’s sponsors – global information product and service providers. The Showcase is open throughout the conference on 27 and 28 October.

See you in London!

Register Online Conference registration is already open at www.internet-librarian.com

Marydee Ojala Conference Co-Chair

See the back page of this programme for registration information and details of our conference discounts.

David Raitt Conference Co-Chair

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Photo courtesy Sven Wied

Register online at www.internet-librarian.com

Internet Librarian International 2011 | Register online at www.internet-librarian.com

PROGRAMME AT A GLANCE 4

Thursday 27 October 09.00 – 10.15

WELCOME AND OPENING KEYNOTE

How the Future Internet will Shape Libraries

Klaus Tochtermann, Director, German National Library of Economics – Leibniz Information Centre for Economics and Professor of Computer Media, University of Kiel (Germany)

10.15 – 10.45

10.45 – 11.30

Coffee break and Sponsor Showcase opens

TRACK A

TRACK B

TRACK C

Technology Developments and Trends

New Models for the New Normal

Transforming Resource Management

A101 What’s on the Technology Horizon?

B101 Not So Secret Weapons – Advocacy and Influence

C101 The e-Book Revolution in Libraries

Brian Kelly, UKOLN (UK) Åke Nygren, Stockholm Public Library & Stockholm County Library (Sweden)

11.45 – 12.30

Gary Green, Voices for the Library (UK) Dean Frey, Red Deer Public Library (Canada)

A102 Taking Control of Technology Andrew Woolfson, Reynolds Porter Chamberlain LLP (UK) Tony Hirst, The Open University (UK)

12.30 – 13.45 13.45 – 14.30

Linda Vidlund and Cecilia Petersson, Uppsala University Library (Sweden) Steven Buchanan and David McMenemy, University of Strathclyde (UK)

Alison McNab, DeMontfort University (UK) Trevor Dawes and Jennifer Baxmeyer, Princeton University (USA)

C103 Experimenting with e-Resources

Robin Dresel, National Library Board (Singapore) Beatrice Pulliam and Jenifer Bond, Providence College (USA)

Ceri Hughes, KPMG (UK) Esben Fjord, Gladsaxe Bibliotekerne (Denmark)

A104 Innovations in Usage Analysis

B104 Rethinking Library Websites

C104 Transforming Consortia

Dave Pattern and Bryony Ramsden, University of Huddersfield (UK) Lisa Charnock, Mimas, University of Manchester and Andy Land, University of Manchester (UK)

Paul Byfield, European Bank for Reconstruction and Development (UK) Jennifer Phillips-Bacher, Wellcome Trust (UK)

Madeline Barratt, London Borough of Enfield (UK) Sharon Bostick and Tracy Byerly, University of Missouri (USA)

Tea break in the Sponsor Showcase

A105 Cutting-Edge Technology Projects Rurik Thomas Greenall, NTNU (Norway) Terence Huwe, University of California, Berkeley (USA) Alexandre Lemaire and Jean-François Füeg, Ministry of Culture – Department of Public Libraries (Belgium) Christian Ducharme, W3line (France)

17.00 – 18.00

C102 On the Move: Library Services on Mobile Devices

B103 Marketing your Resources

A103 New Ways of Analysing to Prove Value

15.30 – 16.00 16.00 – 17.00

B102 Visibility and Collaboration in Digital Domains

Lunch break and visit the Sponsor Showcase

Mandy Phillips, Liverpool John Moores University (UK) Frank Cervone, Purdue University Calumet (USA)

14.45 – 15.30

Kate Worlock, Outsell (UK) Thomas Brevik, Lindaas Public Library (Norway)

B105 Efficient and Effective: Case Studies for the New Normal Mary Peterson, Royal Adelaide Hospital (Australia) Penny Robertson, Scottish Qualifications Authority (UK) Rob Pike and Anji Taylor, Defence Science and Technology Laboratory (UK)

Drinks Reception for all attendees

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C105 Beyond Digital Collections Hugh Look, Future Look (UK) Lorraine Estelle, JISC (UK) Jodie Double and Beccy Shipman, University of Leeds (UK) Willow Fuchs, University of Nottingham (UK)

Internet Librarian International 2011 | Register online at www.internet-librarian.com

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Friday 28 October 09.00 – 10.00

KEYNOTE

Digital Innovations: Harnessing the Power of Technology and Social Media 10.00 – 10.30

10.30 – 11.15

Coffee break and Sponsor Showcase opens

TRACK A

TRACK B

TRACK C

Search & Discovery

New Users, New Audiences, New Behaviours

Teaching Others, Developing Ourselves

A201 Making Connections

B201 Library Users in Turbulent Times

C201 Teaching Others

Andy Powell, Eduserv (UK) Bethan Ruddock, Mimas, University of Manchester (UK)

11.30 – 12.30

14.45 – 15.30

Kayo Chang, Bahrain Polytechnic (Bahrain) Fed-a Kulenovi´c, Peace Support Operations Training Center (Bosnia and Herzegovina) Mohamed Mekawy, Madinet Nasr for Housing and Development (Egypt)

Michael Stephens, San Jose State University & Tame the Web (USA)

A202 Web Scale Discovery: Reaching Maturity?

B202 Innovative Services to Engage Users

C202 Teaching Information Skills

Athena Hoeppner, University of Central Florida (USA)

Joanna Ptolomey, Ptolomey Information Services (UK) A. Joyce Gozo, UNISA (South Africa) András Kardos, library.me.uk (Hungary) László Ladi and Péter Király National Library of Hungary (Hungary)

Jenny Evans and Ruth Harrison, Imperial College London (UK) Andy Tattersall, ScHARR – University of Sheffield (UK) Karen Marie Øvern, Gjøvik University College (Norway)

12.30 – 13.45 13.45 – 14.30

Kevin Anderson, Journalist (UK) Suw Charman-Anderson, Social software consultant and journalist (UK)

Lunch break and visit the Sponsor Showcase

A203 Phil’s Latest Discoveries

B203 Knowing Your Library Users

C203 Developing Ourselves

Phil Bradley, Internet Consultant (UK)

Cathrine Linn Fjeldstad, Gjøvik University College (Norway) Donna Saxby, International School of Amsterdam (The Netherlands)

Julio dos Anjos, INCITE (Portugal) Jo Alcock, Birmingham City University (UK)

A204 Searching without Google

B204 Driving Collaboration with Repositories

C204 New Skills for the New Normal

Karen Blakeman, RBA Information Services (UK)

Stephen Prince, Centre for Ecology and Hydrology, Natural Environment Research Council (UK) Claire Bundy, BioMed Central (UK) Howard Stansbury, Unlimited Priorities (UK)

Pavlinka Kovatcheva, University of Johannesburg (South Africa) Nicola Franklin, Fabric Recruitment Consultancy (UK) Agnieszka Dlugosz and Magdalena Wójcik, Jagiellonian University (Poland)

15.45 – 16.30

Closing Panel for Tracks A, B & C

The New Normal Needs a New You Michael Stephens, San Jose State University & Tame the Web (USA) Ulla de Stricker, de Stricker Associates (Canada)

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Internet Librarian International 2011 | Register online at www.internet-librarian.com

Wednesday 26 October

Workshops The Internet Librarian International workshops are designed to offer indepth, interactive learning in small groups. The workshop leaders are experienced librarians and information professionals, all practising experts in the subject areas. Register for a workshop and increase the value you get from attending Internet Librarian International.

WORKSHOPS REGISTRATION – Register online at www.internet-librarian.com Workshops are priced separately from the main Internet Librarian International conference and include coffee and lunch breaks. See back page for full conference registration information.

Full-day workshops (W1 & W2) £240 + VAT (£288.00)

Half-day workshop (W3) £195 + VAT (£234.00)

10.00 – 17.00

W1

WebSearch Academy Karen Blakeman, RBA Information Services (UK) Marydee Ojala, ONLINE Magazine (USA) Arthur Weiss, AWARE (UK)

Web Managers Academy

W3

Frank Cervone, Purdue University Calumet (USA)

Sharpen your search skills, keep up with the changing web world and learn the vital elements of effective research at WebSearch Academy.

WebSearch Academy offers the perfect opportunity to learn from world-class power searchers. This one-day event enhances your search creativity, provides essential information about changes in search engines, introduces new resources, and puts it in context for serious researchers – information professionals, librarians, freelancers, journalists, information managers, and serious researchers. Revisit how you use the internet for research. Rethink your approach to search.

Academy topics include the following: ❚ Search Engine Update ❚ Alternative Search Engines ❚ Searching the Social, Real-time web ❚ Strategising Search Full workshop programme details at www.internet-librarian.com

About the workshop leaders Karen Blakeman provides training and consultancy on the use of the internet for business, social and collaborative web tools, and on accessing and managing information resources. Marydee Ojala edits ONLINE magazine, writes for information industry publications and is a frequent speaker at international conferences. Arthur Weiss’ company, AWARE, is a UK-based marketing and management consultancy offering clients business support services that helps clients get the best from their resources.

10.00 – 17.00

W2

Fundamentals of Taxonomies, Metadata and Digital Asset Management John Horodyski, DAM Education (Canada), Peter Van Teeseling, DAM Education (The Netherlands)

This one-day workshop introduces the basic concepts, terminology, practices and application of digital asset management before moving on to discussions about metadata, workflow, taxonomy, data security and preservation of digital assets.

As well as covering the fundamentals of metadata, topics include metadata standards, best practices, asset evaluation and categorisation, controlled vocabulary, interoperability, taxonomies, processes and workflow, as well as advanced best practices, workflows and metadata optimisation.

Full workshop programme details at www.internet-librarian.com

About the workshop leaders John Horodyski is Principal, DAM Education (www.dameducation.com) and Manager, Digital Programming, Product Development at the CBC (Canadian Broadcasting Corporation). John teaches a graduate course at San José State University, School of Library & Information Science in Digital Asset Management. He holds a Masters in Archival Studies and a Masters in Library and Information Science from the University of British Columbia and is Managing Editor of the Journal of Digital Asset Management. Peter Van Teeseling is Principal – EU for DAM Education.

He specialises in teaching people to understand new media and its influence on organisations.

www.internet-librarian.com

14.00 – 17.00

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Expectations of what constitutes a good website grow higher by the day. Users want an intuitive interface, constant accessibility and high quality information.

Administrators are increasingly seeking both qualitative and quantitative data to justify the expense of maintaining and updating websites. Library web managers must satisfy all these demands and anticipate new requirements.

This half-day worshop explores ways to take your website to the next level. Get tips, techniques and strategies to help you in your web manager role. Learn about cool tools and new technologies, supported by examples and practical implementation advice, as well as how to evaluate and measure the strengths and weaknesses of your website.

Full workshop programme details at www.internet-librarian.com

About the workshop leader Frank Cervone is the Vice Chancellor for Information Services and Chief Information Officer, Purdue University Calumet.

Previously he was Director of Library, Information and Media Studies at Chicago State University and Associate University Librarian for Information Technology at Northwestern University. He is the author of four books and holds a Ph.D. in Management and Information Systems. He is an active member of IFLA and ALA.

18.30 – 20.30

SLA Europe Networking Reception SLA Europe and Information Today are pleased to present an evening of networking drinks and discussion for ILI delegates and SLA Europe members, generously sponsored by EBSCO, on Wednesday 26 October from 18.30 – 20.30. Come along and kick start ILI by meeting your fellow Internet Librarian International delegates, discussing the hot topic of the day, and find out more about SLA Europe.

Internet Librarian International 2011 | Register online at www.internet-librarian.com

Thursday 27 October

Conference Programme 09.00 – 10.15

12.30 – 13.45

Welcome and Opening Keynote

Lunch break and visit the Sponsor Showcase 13.45 – 14.30

How the Future Internet will Shape Libraries

New Ways of Analysing to Prove Value

Mandy Phillips, Liverpool John Moores University (UK) Frank Cervone, Purdue University Calumet (USA)

Klaus Tochtermann, Director, German National Library of Economics – Leibniz Information Centre for Economics and Professor of Computer Media, University of Kiel (Germany)

Library collections are going digital and librarians are increasingly using social media. One way to determine if these resources and activities benefit the organisation is through evidence-based analysis. Students at Liverpool John Moores University use blogs, wikis, Twitter, Facebook and Foursquare, as well as the library website. The challenge is to look at all avenues of the library's web presence and determine cultural shifts that need to be made. Frank Cervone will explain how librarians can use scientific methodologies for analysing social networks, to ascertain whether using social media is having the desired effect.

From both libraries, lessons can be learned that affect other institutions' web presence and convey the value of the library.

With a background in both computer science and digital libraries, Klaus Tochtermann shares his vision of the future of the internet and how it will affect information professionals and libraries. Changes in publishing strategies, information distribution models, and search behaviour present both risks and opportunities for internet librarians. At the German National Library of Economics, Tochtermann has introduced innovative use of new technologies, social media, and international professional networking, including EconBot and EconBiz. Exciting developments lie ahead for those in the information sphere.

14.45 – 15.30

Innovations in Usage Analysis

Coffee break and Sponsor Showcase opens

A study at the University of Huddersfield found a strong correlation between library use and final grades. The latest findings from the JISC-funded Library Impact Data Project extends the research across eight campuses.

Charnock and Land discuss the SALT Project (Surfacing the Academic Long Tail) which mines circulation data to uncover the value of under-used materials for research. At a time when the value of libraries, both academic and public, is being questioned, proof of a positive link between library usage and educational attainment could provide libraries with a strong argument to demonstrate their continued worth to educational institutions and to wider society.

TRACK A Technology Developments and Trends What’s on the Technology Horizon?

A101

Brian Kelly, UKOLN (UK) Åke Nygren, Stockholm Public Library & Stockholm County Library (Sweden)

15.30 – 16.00

What’s happening on the technology front line?

Technology experts discuss how today’s cutting edge developments could impact information use and provision in the near future, and disrupt the way we work and the services our users expect us to provide. From new devices to new ways of engaging users, what are the implications and opportunities of technological innovation for libraries? Come and find out.

11.45 – 12.30

Taking Control of Technology

A104

Dave Pattern and Bryony Ramsden, University of Huddersfield (UK) Lisa Charnock, Mimas, University of Manchester and Andy Land, University of Manchester (UK)

10.15 – 10.45

10.45 – 11.30

A103

Tea break in the Sponsor Showcase 16.00 – 17.00

Cutting-Edge Technology Projects

A105

Rurik Thomas Greenall, NTNU (Norway) Terence Huwe, University of California, Berkeley (USA) Alexandre Lemaire and Jean-François Füeg, Ministry of Culture – Department of Public Libraries (Belgium) Christian Ducharme, W3line (France)

A102

Three libraries from around the world are working on exciting projects related to recent breakthroughs in new technologies. The Norwegian University of Science and Technology is looking at the practical creation and hosting of linked data, with particular interest in using semantic technologies to leverage content across multiple sites and media; this has led to changes in technology and the library organisation. The University of California, Berkeley is studying recent breakthroughs in data retrieval using a new form of analytical software widely known as “meaning based computing”. MBC analyses language patterns in ways that mimic human reasoning. A meta-union catalogue project in Belgium has adopted web 2.0 functionalities, customisation options and content enhancement from social networks. Learn about the implications of these new technologies for your workplace.

Andrew Woolfson, Reynolds Porter Chamberlain LLP (UK) Tony Hirst, The Open University (UK) In the new normal world, experimentation and nontraditional technology implementation are one way to stay ahead of the game. Andrew Woolfson explains how law firm RPC have developed ‘Edge’, a new social platform designed to understand the way people work, married to the attributes of social media within the unique demands of a legal environment and the broader business context.

Tony Hirst reveals how non-developers can bypass the IT department and mash up their own web apps, from rich interactive visualisations to powerful, realtime current awareness monitoring systems.

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Thursday 27 October

Conference Programme 14.45 – 15.30

TRACK B

Rethinking Library Websites Paul Byfield, European Bank for Reconstruction and Development (UK) Jennifer Phillips-Bacher, Wellcome Trust (UK)

New Models for the New Normal 10.45 – 11.30

Not So Secret Weapons – Advocacy and Influence

The European Bank for Reconstruction and Development put forward a business case for developing an extranet for its legal department and is now developing a system to share information with external law firms and the legal reform community. This case study shares successes and failures that the project has encountered. The Wellcome Digital Library engages a global audience with meaningful content and a vibrant web presence. Content strategy for its new website involved auditing the current content, identifying gaps and areas of improvement, measuring success through user research and analysis, and developing a sustainable plan to create engaging new content.

B101

Gary Green, Voices for the Library (UK) Dean Frey, Red Deer Public Library (Canada) In mid-2010 Twitter brought together a group of information professionals from across the UK who were concerned about the future of public libraries. These virtual discussions on Twitter led to the formation of the national campaign Voices for the Library. Within two weeks, a website and various online social networking presences had been set up for the campaign and strong support from inside and outside the profession was quickly established. In Canada, The Red Deer Public Library is the licensee and a key partner in planning for the first TEDxRedDeer conference. This gives libraries an opportunity to take a leadership role in their community, connecting with decision makers, influencers and library customers in a new way. Find out how the event was planned, what went wrong, what went right and how others can learn from the Red Deer experience.

11.45 – 12.30

Visibility and Collaboration in Digital Domains

B104

15.30 – 16.00

Tea break in the Sponsor Showcase 16.00 – 17.00

Efficient and Effective: Case Studies for the New Normal

B105

Mary Peterson, Royal Adelaide Hospital (Australia) Penny Robertson, Scottish Qualifications Authority (UK) Rob Pike and Anji Taylor, Defence Science and Technology Laboratory (UK)

B102

How can information professionals confronted with a myriad of resources make correct choices and maintain levels of service – particularly with less money to spend?

Management options, using the health sector in Australia as an example, include looking at the types of resources available and evaluating them in light of budgets, patron needs, and usage patterns. What about an organisation with no clearly defined information management policy that is heavily geared towards creating content? The SQA is rolling out an enterprise content management system and pushing the ideas of social software and shared ways of working. As a government body that conducts and sponsors research, Dstl is piloting different methods for eliciting knowledge to make the most of the knowledge it generates and curates. This means encouraging an institutional cultural change from “need to know” to “need to share”.

Linda Vidlund and Cecilia Petersson, Uppsala University Library (Sweden) Steven Buchanan and David McMenemy, University of Strathclyde (UK) How can digital materials be made more visible in the physical library and how can the physical library become both a social and a learning space? Uppsala University Library is experimenting with QR codes, TV monitors, photo frames and skills. Although the trend is toward digital collections, print books are still in demand. As digital libraries evolve from content-centric systems to person-centric systems, Buchanan and McMenemy highlight how emergent public library collaboration in the UK offers the opportunity to enhance and extend services.

12.30 – 13.45

Lunch break and visit the Sponsor Showcase 13.45 – 14.30

Marketing your Resources

Questions?

B103

Robin Dresel, National Library Board (Singapore) Beatrice Pulliam and Jenifer Bond, Providence College (USA)

Contact the organisers:

To actively promote its e-resources collection, the National Library Board Singapore has employed a layered strategy, from awareness across the general public to educational sessions customised for specific target groups.

Providence College shares how it is using QR codes, ebranding, mobile technologies and more – many at little or no cost – to create eye-catching marketing campaigns targeted at its communities, while promoting and utilising all modes of access and delivery.

www.internet-librarian.com

Woodside, Hinksey Hill, Oxford OX1 5BE, UK T +44 (0)1865 327813 E info@internet-librarian.com

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Internet Librarian International 2011 | Register online at www.internet-librarian.com

14.45 – 15.30

TRACK C

Transforming Consortia

Madeline Barratt, London Borough of Enfield (UK) Sharon Bostick and Tracy Byerly, University of Missouri (USA)

Transforming Resource Management 10.45 – 11.30

The e-Book Revolution in Libraries

The London Libraries Consortium brings economies of scale and benefits to more than two million library users.

It is much more than a procurement vehicle, and works across geographical borders and political boundaries to meet the needs of its diverse communities. This session explains how technology underpins the drive for growth, and how the consortium model can be used to gain a voice for library services with politicians and policy makers. Library consortia in the US are experiencing a need to reaffirm their relevance, both because of budget and new ways of acquiring and managing information.

The transformation of a consortium in Missouri involved redefining itself to help libraries remain focused on their primary mission.

C101

Kate Worlock, Outsell (UK) Thomas Brevik, Lindaas Public Library (Norway) e-Books and e-publishing of all kinds continue to evolve.

Kate Worlock of industry analyst firm Outsell takes a look at some of the publishing trends underlying the eBook revolution, and explores the impact on libraries and information services. The non-physical format of electronic literature poses particular challenges for libraries – Thomas Brevik sums up the experiences of a year as embedded librarian in the ELMCIP project and the presentation of electronic literature at Bergen Public Library.

11.45 – 12.30

On the Move: Library Services on Mobile Devices

15.30 – 16.00

Tea break in the Sponsor Showcase

C102

16.00 – 17.00

Beyond Digital Collections

Alison McNab, DeMontfort University (UK) Trevor Dawes and Jennifer Baxmeyer, Princeton University (USA)

In the UK the government is radically changing the way teaching is funded. This has serious implications for JISC Collections, which is reviewing its banding scheme. Hugh Look presents the first comprehensive review of the scheme and explains its effects on libraries. Leeds University is being asked to manage all kinds of object types, including open access publications, video, data sets, images and more. Success requires rethinking services and workflow while engaging with faculty. Open access is now well established in academic libraries.

Changes in the publishing industry have led to experimentation with different models, with thousands of journals now offering some form of open access publishing option. A study carried out by Nottingham’s Centre for Research Communications investigated academics’ beliefs and behaviours and suggests ways to encourage open access publishing.

12.30 – 13.45

Lunch break and visit the Sponsor Showcase

Experimenting with e-Resources

C105

Hugh Look, Future Look (UK) Lorraine Estelle, JISC (UK) Jodie Double and Beccy Shipman, University of Leeds (UK) Willow Fuchs, University of Nottingham (UK)

There are significant promotional and support issues for libraries offering mobile applications. Alison McNab explores the challenges of reference management software delivered via web and mobile applications that can be used by researchers on the move. Princeton University library set up a project to purchase several new electronic devices for library staff to experiment with in preparation for the launch of a library programme to circulate electronic devices (Kindles, Nooks, iPads, and ARCHOS tablets) to its patrons. Trevor Dawes and Jennifer Baxmeyer provide insight and practical information on how participants can develop a similar programme in their own organisations.

13.45 – 14.30

C104

C103

17.00 – 18.00

Ceri Hughes, KPMG (UK) Esben Fjord, Gladsaxe Bibliotekerne (Denmark)

Drinks Reception

KPMG is a global business with over 130,000 employees many of whom need access to mobile knowledge and information services. As Director – Global Knowledge Business Leader, Ceri Hughes understands what it takes to keep a dispersed workforce informed. Gladsaxe Public Libraries are experimenting with how iPad tablets can be used in the library. The project did not set out to develop apps or content, but rather to expose and collect readily available apps that have already been developed and take them into an everyday library context, as well as to find solutions to practical matters like security and presentation. Discover the lessons learned and get practical advice on how you could start your own initiatives.

All conference delegates and speakers are invited to a Drinks Reception from 17.00 – 18.00 in the Sponsor Showcase, hosted by Information Today.

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Friday 28 October 10

Conference Programme 09.00 – 10.00

11.30 – 12.30

Keynote

Web Scale Discovery: Reaching Maturity?

Digital Innovations: Harnessing the Power of Technology and Social Media

Athena Hoeppner, University of Central Florida (USA) Web Scale Discovery (WSD) is taking the library world by storm. While all the systems offer a Google-like search across catalogues and subscription content, WSD vendors each have their own philosophies, technologies, content agreements and related services, not to mention new concepts and terminologies. Athena Hoeppner explains WSD concepts and terminology and shares the results from interviews with the major WSD vendors.

Kevin Anderson, Journalist (UK) Suw Charman-Anderson, Social software consultant and journalist (UK)

As the BBC’s first online journalist outside of the UK and, later, digital research editor for The Guardian, Kevin Anderson focused on evaluating and implementing digital innovations. Now he’s a freelance journalist and digital strategist. He talks about how new social and semantic technologies are helping news organisations reveal the richness of their journalism to audiences and looks at how news organisations are developing new ways for audiences to add metadata to content and gather data for stories.

12.30 – 13.45

Lunch break and visit the Sponsor Showcase 13.45 – 14.30

Phil’s Latest Discoveries

Phil Bradley's blog, bolstered by his observations on Twitter and Facebook, is read around the world by information professionals trying to keep up with the latest in search engines, search technology and useful websites. In this session, he shares his latest finds and gives his opinion on their value to information professionals. Why sit at home and read the blog when you can see Phil in person and benefit from his insights?

14.45 – 15.30

Searching without Google

Having problems with Google? Fed up with it ignoring your search terms and giving you something completely different? Or confused by irrelevant tweets from complete strangers in your results list? Personalisation, localisation, social networks and semantic search are all being used by Google in an attempt to improve relevance but it can go horribly wrong. It is time to rethink your strategy and look at other search engines and specialist tools that are out there. This session looks briefly at how Google works and explores the effect this is having on relevance and accuracy.

Coffee break and Sponsor Showcase opens

TRACK A Search & Discovery

www.internet-librarian.com

A204

Karen Blakeman, RBA Information Services (UK)

10.00 – 10.30

Making Connections

A203

Phil Bradley, Internet Consultant (UK)

Suw Charman-Anderson, a social technologist and writer looks at crowdsourcing, where the public is asked to help transcribe records or add metadata.

This not only adds immense value to digital collections, it can also enhance accessibility and provide new data for analysis. Crowdsourcing not only helps institutions tackle huge tasks inappropriate for computational solutions, it also engages and educates the public and provide opportunities to grow online communities of interest.

10.30 – 11.15

A202

15.45 – 16.30 Closing Panel for Tracks A, B & C

A201

The New Normal Needs a New You

Andy Powell, Eduserv (UK) Bethan Ruddock, Mimas, University of Manchester (UK)

Michael Stephens, San Jose State University & Tame the Web (USA) Ulla de Stricker, de Stricker Associates (Canada)

‘Openness’ and ‘linkedness’ can provide a powerful platform for social interaction, which in turn provides opportunities for research and learning. Andy Powell shares his view of new ways of thinking about the provision of digital library services. Bethan Ruddock will describe the LOCAH project, a JISC-funded project to open up Copac and Archives Hub data as Linked Data which aims to put archival and bibliographic data at the heart of the linked Data Web, making new links between diverse content sources, enabling the free and flexible exploration of data and enabling researchers to make new connections between subjects, people, organisations and places.

What are the skills that information professionals need to cultivate and acquire to meet the demands required by employers now and in the future? What changes do we need to make in our attitudes and attributes?

New technologies, new ways to develop and disseminate knowledge, collaborative working patterns, altered expectations, open access and information security not only affect how we do our jobs but also where and why. This lively closing panel discussion pulls together the learnings gleaned from conference presentations and provides suggestions for future success.

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Internet Librarian International 2011 | Register online at www.internet-librarian.com

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13.45 – 14.30

TRACK B

Knowing Your Library Users

Cathrine Linn Fjeldstad, Gjøvik University College (Norway) Donna Saxby, International School of Amsterdam (The Netherlands)

New Users, New Audiences, New Behaviours 10.30 – 11.15

Library Users in Turbulent Times

For planning purposes, librarians need to understand the behaviours of those who physically enter the library, whether it’s a public library or an academic one. Cathrine Linn Fjeldstad explains how a ‘count the traffic’ method will help show a library’s value. Small school libraries know their audience very well and enjoy freedom and flexibility. Innovative uses of technologies, such as QR codes, social bookmarking, embedded widgets and, even, Batgirl’s adventures, help students looking for information and something good to read.

B201

Kayo Chang, Bahrain Polytechnic (Bahrain) Fed-a Kulenovi´c, Peace Support Operations Training Center (Bosnia and Herzegovina) Mohamed Mekawy, Madinet Nasr for Housing and Development (Egypt) Upheavals in Bahrain have forced the Bahrain Polytechnic’s Library Learning Center to change how it delivers information. Librarians can learn from the youth of Bahrain, particularly their use of social media to spread information more widely. Bosnia and Herzegovina provides insights into the role of libraries in post-conflict societies. How can libraries in Egypt work to increase information literacy and bridge the information gap between younger and older generations? This panel discussion tracks the vital role that libraries can play within society as a whole.

11.30 – 12.30

Innovative Services to Engage Users

B203

14.45 – 15.30

Driving Collaboration with Repositories

B204

Stephen Prince, Centre for Ecology and Hydrology, Natural Environment Research Council (UK) Claire Bundy, BioMed Central (UK) Howard Stansbury, Unlimited Priorities (UK) Themes of collaboration, digitisation and technological innovation permeate the information world. NERC’s repository went live in 2007 and has undergone further development to increase partnership working, improve efficiency and develop new business processes. BioMed Central's observations about open repositories describe how a repository can become an in-depth research collaboration tool. Howard Stansbury explains how information repositories of all kinds are being challenged to adapt to a changing paradigm in facilities, resources and services.

B202

Joanna Ptolomey, Ptolomey Information Services (UK) A. Joyce Gozo, UNISA (South Africa) András Kardos, library.me.uk (Hungary) László Ladi and Péter Király National Library of Hungary (Hungary) Three information services in three different countries reveal how they are innovating to better serve their users.

When people become ill they need information – not just health information, but also social care, finance, housing, and citizen rights. Their quest could take them to many different agencies, each with a unique, closed information repository system. A better way to share information may lie in the community itself. Joanna Ptolomey explores how users can effectively curate and moderate content for themselves. The University of South Africa (UNISA) harnesses web 2.0 technologies to provide information resources and services to students in a distance education environment. The central library portal of Hungary aims to bring librarians and readers closer in a cooperative environment. Current goals include deep integration with social networking sites like Facebook, going way beyond a simple “Like” button, and a Google map-based search engine for locally relevant books.

15.45 – 16.30 Closing Panel See Page 10.

What delegates said about Internet Librarian International last year…

“A real treat”

12.30 – 13.45

“Inspirational and thought-provoking”

Lunch break and visit the Sponsor Showcase

“Offers info pros practical and innovation solutions they can take and apply” “A great opportunity to network” “I find it a must” “A great conference” “Thanks for a very stimulating event”

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Friday 28 October

Conference Programme 13.45 – 14.30

TRACK C

Developing Ourselves Julio dos Anjos, INCITE (Portugal) Jo Alcock, Birmingham City University (UK)

Teaching Others, Developing Ourselves 10.30 – 11.15

Teaching Others

In Portugal, an analysis of the evolution of 23 Things tries to answer the question, ”Is the new normal 2.0 or 1.5?“ Come and hear the answer. Alcock wonders if it’s bad to be a twit and explores how you can use microblogging and social software to Get Things Done. This philosophy, articulated by David Allen in 2001, works on the principle that to progress toward our goals we must effectively manage incoming information. Alcock, a self-confessed productivity tool geek, shares her experiences with a variety of different tools and demonstrates how to integrate the best of these tools into the research librarian workflow.

C201

Michael Stephens, San Jose State University & Tame the Web (USA) Expanding on his research on the effect of Learning 2.0 programmes in Australian libraries, initially done when he was the 2009 CAVAL Visiting Scholar, Michael Stephens, whose background is in public libraries, presents an overview of emerging literacies related to digital media, information exchange and education. The phrase "information literacy" has expanded well beyond its original meaning and now encompasses a wide range of media with which information professionals should be familiar and able to explain and teach to others.

11.30 – 12.30

14.45 – 15.30

New Skills for the New Normal

C204

Pavlinka Kovatcheva, University of Johannesburg (South Africa) Nicola Franklin, Fabric Recruitment Consultancy (UK) Agnieszka Dlugosz and Magdalena Wójcik, Jagiellonian University (Poland)

C202

/

Teaching Information Skills

C203

Jenny Evans and Ruth Harrison, Imperial College London (UK) Andy Tattersall, ScHARR – University of Sheffield (UK) Karen Marie Øvern, Gjøvik University College (Norway)

To be effective, information professionals must keep up with their own professional development. New opportunities can be found in social media, virtual learning environments, embedded librarianship, and delivering mobile access. These new roles require multiple skills and adjusting to the new environment can be a challenge. The speakers in this session help you identify which skills to widen and develop to make the most of the new roles and opportunities that are available.

The Learning 2.0 programme at Imperial College, based on Helene Blowers’ 23 Things idea, is now moving ahead to Research 2.0. The programme has been adapted to best meet the needs of PhD students. Engaging with the web 2.0 community has been a key objective. At ScHARR, Bite Size technology sessions, lasting only 20 minutes, have effectively helped staff and students learn something new about technology. In Norway, new methods of performing and assessing information literacy courses suggest that embedding the courses makes learning meaningful.

15.45 – 16.30 Closing Panel See Page 10.

12.30 – 13.45

Lunch break and visit the Sponsor Showcase

Why you should attend ❚ Over 30 case studies covering projects in special, academic and public libraries ❚ Three simultaneous tracks

Questions?

❚ Opportunities to talk with information product designers and sellers

Contact the organisers:

❚ Network with colleagues from around the globe ❚ Strategies for moving outside the echo chamber

Woodside, Hinksey Hill, Oxford OX1 5BE, UK T +44 (0)1865 327813 E info@internet-librarian.com www.internet-librarian.com

❚ World class learning

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Internet Librarian International 2011 | Register online at www.internet-librarian.com

Supporters and Partners In addition to our commercial sponsors shown on the front cover, we’d like to thank our industry supporters and media partners.

Association Sponsor CILIP is the leading membership body for library and information professionals in the UK. A key part of its work is to support members’ personal and professional development, whether through qualifications, workshops, professional involvement, informal learning or networking. Attendance at conferences such as Internet Librarian International forms an important part of this development, and brings many benefits to individuals and their organisations.

CILIP is extremely proud to be Association Sponsor of ILI. The conference themes are ever more relevant to the CILIP community as shown by recent articles in its magazines Update and Gazette.

Media Partners New books from CILIP’s book publishing business Facet Publishing include How to Use Web 2.0 in Your Library by Phil Bradley and Organising Information: From the Shelf to the Web by G G Chowdhury and Sudatta Chowdhury.

CILIP Training and Development offers courses on Internet Search Techniques and Using the web to research companies and markets.

For more information about CILIP, our books and training visit www.cilip.org.uk

Emerald Group Publishing Limited. The Electronic Library Editor, Dr David Raitt, is an Internet Librarian International Programme Chair and invites delegates and presenters to submit manuscripts for possible publication in this leading international journal – www.emeraldinsight.com/el.htm.

Submit online at http://mc.manuscriptcentral.com/tel

Learning Partner The Special Libraries Association (SLA) (www.sla.org) is a nonprofit global organisation for innovative information professionals and their strategic partners. It promotes and strengthens its members through learning, advocacy and networking

Computers in Libraries is a monthly magazine that serves as a showcase and forum for library tech professionals to share their technological projects and success stories with one another. The magazine’s reader-friendly features and columns focus on practical applications of technology in public, school, academic, corporate, and special libraries. Computers in Libraries is the librarian’s only independent, peer-topeer resource on library systems and.automation technology. It’s all tech, all the time. www.infotoday.com/cilmag

initiatives. SLA Europe, founded in 1972, is a thriving network for information professionals in the UK and across Europe.

FreePint publishes resources and websites to help knowledge workers interact more effectively with information. Sign up for free newsletters, browse reports for purchase and connect with other info pros worldwide. www.freepint.com

Supported by ASLIB is a membership association for people who manage information and knowledge in organisations. ASLIB provides training, advice and networking services, focusing on data protection, intellectual property and information governance issues.

Established in 1924, as the Association for Special Libraries and Information Bureaux, ASLIB was acquired by Emerald Group Publishing in 2010.

SFIS – Swedish Association for Information Specialists – is a nonprofit organisation for information management professionals. The association has some 900 members from private and public sectors, universities, government and large and small companies. It aims to improve members’ professional skills, helping them to stay at the cutting edge of global changes.

The Multimedia Information and Technology Group (MMIT) aims to unite CILIP (Chartered Institute of Library and Information Professionals) members and standalone members of our Group who are engaged in, or interested in, multimedia information and technology developments in library & information science as well as arts, education and museums.

UKeiG is a well-established and active group for information professionals, users and developers of electronic information resources, offering a wide range of practical workshops, seminars and forums. Updates and information on UKeiG activities are available via many platforms including their website, blog, email discussion list, RSS feeds and Twitter. www.ukeig.org.uk

Computers in Libraries

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FUMSI helps everyone within an organisation Find, Use, Manage and Share Information. Practical articles written by experts in the field, a Q&A forum, topicfocused reports and the monthly FUMSI Magazine support continuous learning to raise the value of information work of all kinds. www.fumsi.com

Information Today Europe provides news, facts and figures, strategic thinking, and informed comment on the trends shaping the global information space. Information Today Europe focuses on innovation, technology and strategies for success in a wide range of information settings from corporate environments to academic and public libraries. Sign up to receive regular eNews at: www.infotoday.eu Information Today, a monthly news publication, keeps information professionals in the know about news and industry trends that shape our world. It offers hard-hitting features that provide insight and analysis while delivering updates about the latest innovative services and products. www.infotoday.com/IT

jobsforinfopros.com is an independent job board advertising information jobs. jobsforinfopros.com works with recruitment agencies and direct clients to bring you a blend of the best and latest traditional and contemporary jobs from a variety of work environments. Including law firms, professional service firms, banking and finance companies, consultancies, public libraries, utilities, arts establishments, museums, charities, government bodies, media companies, property firms, science and pharmaceuticals companies and academic libraries. www.jobsforinfopros.com

ONLINE: Exploring Technology & Resources for Information Professionals is written for both experienced and novice information professionals – librarians in academic, corporate, and government work settings; serious researchers; webmasters; site designers; content managers; and those involved in knowledge/information management. It publishes practical articles, product reviews, case studies, and informed opinions about selecting, using, manipulating, and managing digital information products. www.infotoday.com/online

Panlibus Magazine. To complement our newsletters, blogs and forums, Talis produces a free library-focused quarterly magazine called Panlibus. Panlibus brings you the latest news from the library sector.

Features include thought-leadership articles from prominent figures in the library industry, reports on projects currently being undertaken by libraries and other libraryfocused industries, and reviews of events. www.talis.com/panlibus/

Research Information is Europe’s premier magazine, website, and electronic newsletter, for those working in publishing, information management, or libraries.

Distributed worldwide in print and digital formats, it tracks developments in information management, electronic publishing, libraries, database searching and ebooks, across science, technology, industry and the social sciences. www.researchinformation.info

www.infotoday.eu Brand new resources offering news and analysis for Europe’s knowledge and information professionals

Web – eNews – Events News, facts and figures, strategic thinking and informed comment on the trends shaping the global information space

With a combination of web resources, eNews, mobile services, special reports and face-to-face events, infotoday.eu brings together news, analysis, reviews, case studies, opinion, and discussion.

infotoday.eu equips you with practical advice, ideas and insights that help you do your job better, contribute to your professional development and improve your value within your organisation.

infotoday.eu focuses on innovation, technology and strategies for success in a wide range of global information settings, from corporate environments to academic and public libraries, interpreted and amplified for a European audience.

Topics covered include knowledge and information management, e-resources, search and discovery, professional development, e-publishing news, technology updates, social media in action, and digital library strategies.

Sign up today for our regular eNewsletter at:

www.infotoday.eu

Internet Librarian International 2011 | Register online at www.internet-librarian.com

Registration Information Register online at www.internet-librarian.com Internet Librarian International 26 October 2011 27 & 28 October 2011

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WORKSHOPS

CONFERENCE AND SPONSOR SHOWCASE

Full two-day conference

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COPTHORNE TARA HOTEL, LONDON, UK

One-day conference only

(Not including Workshops) Early bird discount Register and pay by 24 September

Full-day workshops (W1 & W2)

£440 + VAT (£528.00)

£275 + VAT (£330.00)

Half-day workshop (W3)

After 24 September

After 24 September

£490 + VAT (£588.00)

£300 + VAT (£360.00)

Cancellations and Substitutions

Registration Desk Hours

No refunds will be allowed for nonattendance or cancellation after 24 September 2011. An administrative fee of £50 (+VAT) will be charged for any cancellation received after a firm booking has been made.

Substitutions for the same amount of fees may be made until 24 September 2011. Please indicate the name and the title of the person who will be replacing the original registrant. After 24 September all changes must be made at the conference.

Registration desks normally open at 08.00 each morning. Full information on registration opening times and locations will be sent with confirmation of registration.

KENSINGTON GARDENS

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HIGH STREET KENSINGTON E

LAC DALE P SCARS

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CILIP Discount Information Today is pleased to continue to offer a special 20% discount on the full two-day conference fee to members of CILIP. Information on how to obtain this discount will be sent through email announcements from CILIP.

Fee Includes: ❚ Participation in any conference track for each day booked (delegates may switch between tracks as they choose)

Questions?

❚ Conference portfolio bag

Information Today Ltd Woodside, Hinksey Hill Oxford OX1 5BE UK

How to find us

❚ Lunch, coffee and tea breaks

T +44 (0)1865 327813

The nearest underground station is High Street Kensington on the Circle and District lines. From Kensington High Street turn into Wrights Lane and the hotel is located at the end of the street in Scarsdale Place, a five minute walk from the underground station.

❚ Drinks Receptions on Wednesday 26 October and Thursday 27 October

E info@internet-librarian.com

GLOUCESTER ROAD

A4

Hotel Reservations Event Express is the official hotel and travel agency for Internet Librarian International 2011. Event Express provides a hotel reservation and travel service that gives you access to their specially discounted rates at the Copthorne Tara Hotel and other hotels convenient to the venue. To make your reservation please visit the Event Express website: www.eventexpressuk.info/index.asp?e= Librarian11

Conference Discounts As well as our early bird discount (expires 24 September), organisations sending more than one registrant can benefit greatly by the following discounted rates on full conference registrations only. See www.internet-librarian.com for full conference discounts.

Up to 24 September First person £440 + VAT (£528.00) Second person and all additional registrants £264 + VAT (£316.80) After 24 September First person £490 + VAT (£588.00) Second person and all additional registrants £294 + VAT (£352.80) (VAT is subject to UK Government change at any time)

www.internet-librarian.com

£195 + VAT (£234.00)

Internet Librarian International takes place at the Copthorne Tara Hotel, London W8 5SR, UK

IN ENS

Scarsdale Place Kensington London W8 5SR UK

£240 + VAT (£288.00)

Hotel and Travel Arrangements

TO OLYMPIA EXHIBITION CENTRES

Copthorne Tara Hotel

Wednesday 26 October

Early bird discount Register and pay by 24 September

ON NT HOR

CHISWICK & M4

Workshops

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NOTE: The organisers and management of Internet Librarian International 2011 reserve the right to make necessary changes in this programme. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in substitution of a presentation topic and/or speaker. Information Today assumes no liability for the acts of their suppliers nor for the safety of any Internet Librarian International 2011 participant while in transit to or from this event. The total liability during the precise hours of the meeting will be limited to a refund of the delegate fee.