Front office

The first and last face a patient sees when they visit the Institute of Cardiovascular Excellence is most likely with the Front Office staff. And don’t think Michelle Stopher takes that responsibility lightly.

“Dr. Qamar wants all of our patients to know that they are the focus of our attention and that we truly care about them.” In that regard, the Front Office Concierge plays a vital role. Patients are greeted at the door by the Concierge and directed to the appropriate window for check-in. “They may have an appointment, need medical records or just be in to check on a prescription.” After a patient’s appointment to see Dr. Qamar or another member of the Institute is over, Front Office staff are there to be sure that checking out goes as smoothly as checking in.

“They may need to connect with a patient educator or proceed with our check-out staff. If there are any billing questions or financial arrangements that need to be addressed, we bend over backwards to see that our patients leave happy. If further appointments need to be made, we schedule them with their calendar in mind and their location. Sometimes one of our other offices may be more convenient and so we schedule their appointment there.” The Front Office Staff even maintains a connection with patients outside the office with a 24hour Patient Liaison. Yes, a live person not a message center. Patients with any problems, questions, awaiting test results will be able to get answers any time of day. “Patient satisfaction is first and foremost with Dr. Qamar and we are all a part of that mission in the front office.” is

Heartfelt