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A HEART FOR EXCELLENCE
Kirk Malone, president of The Villages Ear, has opened a whole new world of opportunity for thousands of people by properly fitting them with hearing instruments and vastly improving their hearing ability.
Now, he is creating a first-rate impression for patients who walk through the door.
His newest office, which opened last February in the Brownwood area, does not have a clinical feel. Instead, the waiting room resembles an upscale living room, complete with comfortable furniture and warm pendant lighting. The overall brightness and spaciousness of the reception area soothes, calms, and cheers the soul.
In addition to the modern and inviting atmosphere, there is the smiling face of Patient Care Coordinator Denease Burns, whose personable, friendly demeanor makes you feel as if you’ve known her your entire life.
“Every time I walk into the reception room, Denease is engaging a patient in conversa- tion. Our patients love our warm and friendly office,” said Kirk, a board-certified hearing instrument specialist.
Although this is the third Villages Ear location, Kirk wanted this office to be different. His logic is simple, yet precise. Patients tend to relax more in an attractive, comforting environment and the processes of having their hearing screening and being fitted for hearing instruments go much more smoothly.
“I’m very excited about having a presence in Brownwood because it’s the fastest growing part of The Villages,” Kirk said. “We’re on the outskirts of Wildwood and only four miles from Leesburg and Fruitland Park. Residents from these towns have convenient access to us, and we look forward to developing relationships with them.”
The Villages Ear already has nearly 5,000 active patients and typically sees 12,000 patients each year. Approximately 70 percent of new patients come via referral, a glowing testimony to Kirk’s emphasis on patient satisfaction.
“You will not find a more caring and friendly staff, and we always put the needs of our patients first – that is our GUARANTEE! Our impeccable reputation is proof of that commitment. In addition, we pride ourselves on treating our patients with the most advanced and up-to-date technology that the industry offers”.
No wonder The Villages Ear consistently receives an A+ rating from the Better Business Bureau.
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All of these reasons—and many more—are why The Villages Ear is The Villages largest and most trusted name in hearing healthcare.
The Villages Ear
3 convenient golf-cart-approved locations in The Villages: 2951 Traverse Trail | 352.259.8976 (Grand Traverse Plaza west of Brownwood) 3399 Wedgewood Lane | 352.259.8070 the Southern Trace Professional Plaza) 314 LaGrande Blvd. | 352.753.3033
Hwy. 441 across from Wendy’s)