CASE STUDY SOUTHWEST
Southwest Airlines needed employees with strong customer service and professional communication skills to meet their high service standards. Recruiting and onboarding untrained candidates was costly and time consuming.
Results
Solution
San Mateo Adult Career in Education (SMACE) partnered with Southwest Airlines to develop a professional communications program, tailored to their workforce needs:
• Focused on communication, conflict resolution, and customer service excellence.
• Included practical training with real world scenarios and job readiness support, such as resume workshops and interview prep. Contact us today to build your workforce!
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This partnership highlights SMCCACE’s ability to create customized, high-quality training programs that deliver results for businesses and learners alike.
• Southwest Airlines: Gained skilled, jobready candidates, reducing recruiting and training costs.
• Learners: Achieved employment with 80% hired by Southwest Airlines (hypothetical)
• Community: Boosted local workforce development and economic growth.
Our Mission
To empower adult learners by providing accessible, relevant, and effective education that meets community needs and prepares individuals for personal and professional success.
Programs & Services Achievements
Adult Basic Education (ABE): Courses in literacy, numeracy, and foundational skills.
English as a Second Language (ESL): Language instruction tailored to various proficiency levels.
High School Equivalency (HSE): GED and HiSET preparation and testing.
Vocational Training: Certifications and skills training in fields such as healthcare, information technology, and automotive services.
Workforce Development: Job readiness programs, career counseling, and employer engagement.
SMCCACE brings together local educational institutions, community organizations, and businesses by providing a wide range of programs designed to improve literacy, job skills, and overall educational attainment for adults.
Served over 5,000 adult learners in 2023-24.
Achieved a 90% completion rate for GED and vocational training programs.
Established new collaborations with 25 local businesses to create tailored training programs and job placement opportunities.
Increased job placement rates for graduates by 15% through enhanced employer connections and training relevancy.
We’re More Than Just Adult Education
SMCCACE bridges the gap between education and workforce needs by actively collaborating with local businesses. We ensure that our adult education programs are closely aligned with current job market demands, filling critical skill gaps within industries and preparing job seekers for a rapidly changing market.
How We Can Help You:
A partnership with SMCCACE means a tailored training program that results in learners with relevant skills and certifications. You’ll benefit from a more skilled and job-ready workforce and adult learners will gain connections to potential career paths.
