GIS for #trendsetters

AIESEC GIS Global Informa$on System

#trendsetters

What are your Expectations?

Agenda & Objec*ves 1. Why gis?

2. New customer flow 3. Exploring gis

Why Why GIS?GIS?

...and beyond!!

Customer-Cen.icity

How? building a smarter and faster system

A system which uses ! ! collected data to suggest ! ! products to the customer, ! ! partners to entities, and ! ! education to members.!

A system which ! ! automatically moves with ! ! our customer and is ! ! based upon a customer’s ! ! ideal journey through an ! ! experience.!

Driving Success building a smarter and faster system

v Upselling TXP to X or X to TXP! v Improve ELD NPS! v Upsell GIP to other TN takers!

v Higher matching rate at any program! v High conversion rate! v Shorter matching periods! v 30 days for GIP! v 15 days for GCDP!

What is changing? v A new customer flow v EPs apply directly to TNs upon sign-up v Business Intelligence from sign-up v Members are also customers v Tracking tracking tracking!

What is NOT changing? v The human element of exchange: members have more time to focus on service efficiency and experience delivery v Leadership development in every experience: inner & outer journey than can be planned, tracked, predicted and delivered

New Customer New Customer FLow flow

Old Customer Flow Stranger

customer

visitor

lead

Not .acked

RAISE

MATCH

Interview

TN screening

Visits our website Sees pubmat

Apply thru FB Email CY .ackers Wai$ng $me

Send TN ANs

REALIZE

Arrival Integra$on Work

Promoter (?) alumni Completed

Re-integrate

EP lead

Showcase

6re 6gh$ng

NPS survey

Upsell

7ere are too many steps!!

in.oducing...

OP

oppor9ni$es.aiesec.org

EXPA experience.aiesec.org

OP

OP

OP

OP

New & Improved Customer Flow!

EXPA

OP

appears in!

PEOPLE CRM!

SIGN UP!

LEAD You still can’t apply but you can browse opportunities!

New & Improved Customer Flow!

EXPA

OP COMPLETED! PROFILE!

Appears still in!

PEOPLE CRM!

OPEN You can browse and apply for opportunities!

New & Improved Customer Flow!

EXPA

OP Click APPLY!

Appears in !

OPPS CRM!

IN PROGRESS Coordinate with TN managers for requirements!

New & Improved Customer Flow!

EXPA

OP SIGNS AN! Online!!!!

SIGNS AN! Online!!!!

MATCH Cannot apply anymore!

Starts coordination with ICX! !

New & Improved Customer Flow! visitor LEAD OPEN \ Â IN PROGRESS

MATCH realize

Implica$ons of new system v One single tracker for all v Allows people to browse opps without having to pay (no more “raising” fees) v New financial modeling (pay upon match?) v Faster processing v Less intimidating/”scam-y”

Implica$ons of new system v Incentivizes EPs to fill out their own profiles (view is limited on completeness) v Automatic language/competency/ values tests all on gis!! v Interview is optional and alerted via notifications v Digital tn an

Implica$ons of new system v Standards are continually tracked v Role allocations may be done via gis from now on v Tracks team standards/goals

Exploring GIS Exploring GIS PROCESS & FEATURES

EP Side: Sign-up v Profile completion v Fixed questions v Custom questions v Program suggestion based on profile!!

Matchability v Percentage based % v Gcdp: issues v Gip: field of work v Same fields with different weights for each program (example nationality) v Adjustable per quarter, but only by ai

Leads Assignment v Mc-exclusive feature v University vs city based

Visa Sta9s v “no-visa required” v Green, orange or red based on ease of acquiring a visa v Also affects matchability %

Par;erships v Country partnerships now affect operations v You may choose for your Eps to only see TN options from country partners

3 CRM systems 1. People: status in the customer flow 2. Org 3. Opportunities: tn status v The 3 databases you’ll have to know

Experience =meline v Appears upon match v Sets flight details v Who picked me up v Accommodation v Internship details v Diary v “sos button”

Companies/Organiza$ons v Only one company page will appear v But each company can have several branches v You can see the tn managers v Analytics v Summary of all internships v Coordinate with other aiesecers for warm contacts

Library v New “wikis” v Old wikis are not saved but archived to mc v You can make or group articles together v “wordpress” style

Messaging v Less reliance on email, external software v All communication can be done on expa

Commi>tee page v Structure & teams can be viewed v Projects as well v Goal progression v Maps/addresses v Su/lc features in the future

questions?

What NOW?

Get your account Explore and familiarize migrate

AIESEC GIS Global Informa$on System

#trendsetters