Travel Bulletin 2nd March 2012 by Alain Charles Publishing

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March 2 2012 | ISSUE NO 1,768 | www.travelbulletin.co.uk

USA

The benefits of selling an escorted tour this week 9 agent bulletin what's in store for Pisces this month?

feature bulletin NEW! Tony Godley from Professional Travel Advisors aims to solve the travel Website market dilemma

med islands

the Greek charm that is sure to appeal to all your clients' needs

all-inclusive a round-up of new product launches, discounts & deals

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FUNWAY FAJITA FRIDAYS!

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WHERE’S TERRY?

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CHEQUE-ING IN...Crew members from Voyages of Discovery’s ship, MV Discovery, recently presented a cheque for $43,000 to the ship’s adopted charity, The House With No Steps (HWNS). The charity, which is based in the Philippines, provides young disabled people with accommodation, education, support and opportunities. Pictured are, back row from the left: Captain John Brocklehurst; hotel director Eddie Thomson; staff captain Milen Bozhenski; chief engineer “PK” Kaushal; resource mobilisation director Tess Lloren; driver for HWNS Rafael Dalaguiado; and cruise director Alex Minns. At the front, from the left is HWNS' Virgie Montilla and Miamin Garcia.

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the latest industry news, reports & developments news & views from Sandy Murray of Sandy Travel what’s in store for Pisces this month? win a £50 M&S voucher in our prize Su Doku puzzle

feature bulletin Tony Godley from Professional Travel Advisors aims to solve the travel Website market dilemma

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which national sales manager admits to snoring on flights and trains? why selling an escorted tour to the US benefits both you and your clients the Greek charm that is sure to appeal to all your clients' needs a round-up of new product launches, discounts & deals

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Star signs reveal travel insurance secrets NEW RESEARCH from Mondial Assistance reveals that, on average, Taureans make the most expensive travel insurance claims but are only the third most likely to make a claim. In contrast, Capricorns have the lowest claims costs but are the most likely to claim on their travel insurance. The company analysed its latest travel claims records to reveal interesting patterns, according to star signs, and is urging travel agents to remind holidaymakers about the risks of going abroad without adequate insurance. The company says that many people are tempted to cut out insurance to save money, but it could cost them more than the price of their holiday in medical bills, if things go wrong. According to the research, Capricorn, Gemini and Taurus are the top three signs most likely to make a claim on their travel insurance. The usually cautious Taurus also faces the highest average claim costs – 8.5% higher than the average – and surprisingly, the normally fastidious Virgos come second, but fortunately they don’t claim very often. Scorpios have the lowest number of claims and the second lowest claims costs, making them the safest travellers and while Capricorns have the highest number of claims, they are bottom of the claims costs chart, at 15.3% lower than average. Sagittarians are believed to be the luckiest star signs in the horoscope and don’t mind taking risks, but the research shows they are one of the safest travellers – with the third lowest claims costs and being the second least likely to make a claim. The company's corporate, travel and health director, Ben Smart, said: “Clearly, we can’t use horoscopes to determine whether travellers are more or less likely to experience an emergency on holiday, but this analysis highlights how much costs can vary. “Travel professionals need to advise everyone to make sure they take out adequate travel insurance, whatever their star sign. Our research shows that even the simplest problems can see the cost of medical attention run into hundreds of pounds. Treatment of an insect bite could cost more than £300, while a headache can cost a staggering £580 to treat. Agents need to remind customers that ditching insurance to save money could be a false economy if things do go wrong. Hospital treatment for sunstroke or a simple broken arm could easily run into thousands of pounds abroad, potentially costing a lot more than the holiday itself." For more information visit www.mondial-assistance.co.uk

March 2 2012

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newsbulletin ABTA reveals Brits’ summer holiday plans during the Olympics WITH JUST six months to go until London 2012, ABTA has revealed that approximately 2.5million people are expected to take time off work to attend events in or around the Games in London and other Olympic venues around the UK. According to research commissioned by the association, a further five million are expected to take time off to watch the Games on TV from home, while overall 40% of the British public are expected to take time off whether at home or abroad during the Games, which run from July 27 to August 12, one of the busiest times of the year for travel. The research reveals that excitement or apathy about the Games is split fairly equally, with 31% saying that although they will not take time off during the Olympics they are excited about them, while a further 30% say they plan to ignore them. The poll also shows that generations are split when it comes to feeling excited about the Games. The most fervent Olympics fans are the youngest with 38% of 15-24 year olds saying they are excited about the Games, compared to 28% of over 55s. The research also found that 12% of Brits say they are intending to go abroad specifically to avoid the Games and 9% are looking to go on holiday somewhere in the UK free from Olympics fever. The older generation appears to be the least keen on staying in the UK; with 22% of the over 65s intending to head overseas to avoid the Games and 18% of 55-64 year olds.

Newsbites ●

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PHG launches 'I Love Paris' promotion PREFERRED HOTEL Group has launched a new package called 'I Love Paris'. It is available at 13 properties and includes a one-way airport transfer and daily breakfast for two with a minimum three-night stay. The package is valid until December 31 and as an example, a stay at the Villa & Hotel Majestic-Spa, located near the Eiffel Tower costs from $519 per night. To book or for more information visit www.phgoffers.com/paris

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KUONI, HAS partnered with airport lounge operator, No.1 Traveller to give passengers transiting through Heathrow Terminal 3, Gatwick North and South Terminals use of the lounges when they purchase a holiday from the operator's 'Worldclass' collection. Facilities include complimentary food and drinks, a dining area and a seating area with the latest newspapers and magazines. Also available are Travel Spas (offering manicures, pedicures, massages and showers), cinemas, games rooms, family rooms, free Wi-fi, and bedrooms offering private, en-suite cabin-style accommodation for a stay of two or more hours. For details see www.kuoni.co.uk and www.no1traveller.com SAA HAS launched non-stop flights to Beijing from Johannesburg. FOR THOSE of you wondering if Oliver Broad had adopted Ted’s writing style in last week’s column (WAITO-Go!), don't worry – unfortunately we put Oliver’s name and picture on Ted’s column – many apologies! OLYMPIC HOLIDAYS has confirmed that it could not agree commercial terms with Advantage and has decided to “go it alone” in agreeing terms and working with Advantage members. VICTORIA BECKHAM is to act as an international ambassador for the “GREAT” Britain Campaign, helping to promote the best of Britain globally. The campaign is part of the government’s drive to make the most of the country being in the world spotlight this year, with the Queen’s Diamond Jubilee and the London 2012 Olympic and Paralympic Games. FINNAIR HAS adopted the Amadeus Ancillary Services solution to distribute its ancillary programme in northern Europe. The service enables passengers to book their preferred seat in Scandinavia, Finland and Benelux, as well as extra baggage in Finland, both through Amadeus travel agencies and via the airline's direct channels, including the Website.

Join the Royal Jubilee Pageant with VoD

THE MAGIC NUMBER...Royal Caribbean International has increased its direct route offering from Leeds Bradford Airport (LBA) this summer to accommodate the growing popularity of cruise holidays from Yorkshire’s gateway airport. Holidaymakers will now have a choice of six routes - the three extra direct routes include Venice on Grandeur of the Seas, Rome on Celebrity Equinox and Rome on Navigator of the Seas, and existing routes from Leeds include Malaga with Adventure of the Seas, Palma on Grandeur of the Seas and Barcelona on Liberty of the Seas. Pictured marking the new additions is LBA's sales executive, Emma Holliday.

March 2 2012

VOYAGES OF Discovery is offering guests the opportunity to be part of the 2012 London Thames flotilla to mark the Queen’s Diamond Jubilee. On June 3 MV Discovery will dock in Greenwich to allow guests to board one of two chartered riverboats that will join the official flotilla down the Thames. A picnic lunch, glass of Champagne, commemorative goody bag and afternoon tea are included in the price. The itinerary is one of a range of shore excursions offered on the company's 11-day cruise, Heritage of the British Isles, departing from Portsmouth and calling at the Isles of Scilly, Douglas, Belfast, Oban, Port of Tyne, Greenwich and Dover. Prices start from £2,219 per person based on two people sharing an outside cabin for a May 26 departure. The Jubilee Pageant excursion costs from £199 per person. See www.voyagesofdiscovery.co.uk or call 0844-822 0820.

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newsbulletin Tweets of the Week Who’s saying what on Twitter... visitcyprus Find out what's on around the island at bit.ly/AqMmfc Leger Holidays New Disney brochure out now - Holidays available up to December 2012 Superbreak Thinking of heading to London? Why not catch the incredible Singin’ in the Rain at The Palace Theatre bit.ly/uMU9vv Jordan Tourism Board Check this out for our news, announcements, and some fun links: bit.ly/xAk0cj Holiday Extras At the opening of the beautiful new Servisair Aspire lounge at Gatwick north terminal with the #holidayextras crew :) hxtrs.co/zxjBhC Travelbag UK 50% off business or 1st class flights with BA via Travelbag. Save up to £3,800 before 13 March for travel bet. 13 March -7 May 0871 703 4240

BRIGHT SPARKS...BRIGHT (Bringing Real Information & Guaranteed High Quality Training) has welcomed Scandinavian Travel as the newest member of the consortium. Pictured is Matt Nolan (left), agency sales manager for Scandinavian Travel and Bright chairman, Hisham Mahmoud of Kirker Holidays.

United Airlines rebrands Premium cabin service UNITED AIRLINES has announced that it is upgrading its Premium cabin services to offer passengers new food and beverage options, additional choices in in-flight entertainment, and – on long-haul international flights – new amenity kits, pillows and blankets. The carrier is also rebranding its international, long-haul Premium cabin services by introducing Global First, a First Class experience on three-cabin aircraft and BusinessFirst, a Business Class experience on two- and three-cabin aircraft. From this month on long-haul international flights and many flights within Asia and the Pacific, First Class customers on three-cabin aircraft will experience the carrier's Global First service, featuring a higher level of privacy and comfort, a flat-bed seat, priority airport services and more-personal attention. On most of the carrier's three-cabin aircraft, the Global First suites offer flat-bed seats, laptop power, USB ports, individual audio and video on demand with noise-reduction headsets, additional storage compartments and a multi-course meal with complimentary wines. Beginning in the second quarter, the airline will upgrade the long-haul First Class experience with new amenities, including more-comfortable bedding amenities; additional in-flight food choices; and new amenity kits featuring Philosophy-brand skin-care products. The rebranding and expanded menu options come as the company continues with plans to invest more than $550million to upgrade aircraft interiors.

New Zealand guide from Kirra Holidays KIRRA HOLIDAYS has launched its 2012/13 Complete New Zealand Travel Guide. The 116page edition features regional information about all aspects of the country and includes more sightseeing options and new accommodation. The guided walks and adventures section is also more comprehensive with many suggested day-to-day itineraries which are likely to appeal to clients looking to discover some of the lesser known areas of the country. The brochure also features pull-out maps, a section on drive times and distances, coach tours, self-drives and optional sight-seeing activities. For more information visit www.kirraholidays.co.uk, call 0800-856 5494 or email nztravelspecialists@kirraholidays.com

Scott Dunn to open childrens’ club at Verdura Golf & Spa Resort, Sicily SCOTT DUNN has announced the opening of a new childrens’ club at Rocco Forte Hotels' Verdura Golf & Spa Resort in Sicily. Opening on June 1, in time for halfterm, the new addition will be the company's fourth summer childrens’ club in the Mediterranean and will welcome children from four months old to 13 years. Junior guests at the property can

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perfect their serve and swing at the tailored tennis and golf clinics and participate in team games of volleyball and football. The resort's private sandy beach is within easy reach, where nannies will arrange a game of beach cricket, sand sculpture competitions or rounders. Options for older children include exploring the resort by bike, while younger guests will be transported on

a designated children's club golf buggy. Seven nights' breakfast stay costs from £2,845 per adult and £1,610 per child based on a family of four sharing two interconnecting deluxe rooms. The price includes private transfers and club membership for children (six days per week). The price excludes flights. For more information call 020-8682 5040 and visit www.scottdunn.com

March 2 2012

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newsbulletin h c t a W o Ones t rammes avel prog tr p to e th A pick of ant to miss... w 't n o d u o y

Travel Today on Monday 5th March at 20:00 on The Travel Channel Miranda Krestovnikoff goes in search of the Gold Rush in the Yukon. Ben Hull discovers some of the natural wonders of Messina in southern Greece and Helen Hokin guides us towards some culinary delights in Taiwan.

Collette issues mini brochures in campaign rollover

New Africa programmes from On the Go ON THE Go Tours has launched a selection of new safaris in its new 2012/13 brochure. Various styles of travel include classic overland safaris through East and Southern Africa, medium to luxury lodge safaris and tailor-made holidays. As examples, a 16-day East Africa Encompassed leads in at £895 and offers an adventure through some of East Africa's reserves in Kenya and Tanzania followed by a chance to relax on the island of Zanzibar. An 11-day Best of Botswana option costs from £895 and gives guests the opportunity to experience the highlights of Botswana including Chobe National Park, float along the waterways of the Okavango Delta and spot the big cats of Moremi and Savuti. Other new options include a 12-day Garden Route Discovery from £345; a 15-day Kruger to the Cape from £595; a 15-day Wildlife Beach & Falls from £595; and a 22-day Sensational South Africa from £695. For more information visit www.onthegotours.com or call 020-7371 1113.

COLLETTE ISSUES mini brochures in campaign rollover A targeted joint marketing campaign launched last year by Collette Worldwide Holidays led to a significant increase in sales for more than 60 agency partners, generating average booking values of more than £5,000. The successful campaign is now being rolled out throughout 2012, with partners including Co Operative Travel, Bath Travel and many independent miniples and single branch businesses. Last year the operator sent out a total of 300,000 joint branded brochures over three mailings, with each agency partner having their own branded brochure featuring Collette’s top selling tours. The operator's general manager, Peter Traynor, said: “By mailing a brochure, over branded and endorsed by a trusted local agent, directly to identified and qualified potential customers, we are proactively driving business to our agency partners. It clearly works the success of last year’s activity has meant that the majority of agency partners have signed up to repeat the activity during this year. Business for our latest mailing partners is running over 50% up compared to January last year.”

March 2 2012

Funway promotes mini getaways for Mother's Day WITH MOTHER'S Day soon approaching (March 18), Funway Holidays is highlighting a selection of mini-getaways for agents to promote to clients. As examples, a Las Vegas Spa Weekend offers four nights at the five-star Vdara Hotel & Spa from £699 including a free night's stay and costs from £699 per person. The break includes flights with Continental Airlines and United Airlines (from Heathrow) and travel is based on a March 16 departure. A three-night Chicago Theatre Break is also being highlighted and leads in at £585 per person including flights and accommodation at the five-star Palmer House Hilton. Travel is based on a March 16 departure, based on two sharing. Meanwhile, a weekend shopping trip to New York is also available, with prices leading in at £599 for a March 17 departure. It includes a three-night stay at the three-star Holiday Inn Midtown 57 th Street and flights. For more information call 0844-557 0626 or visit www.funway4agents.co.uk

New Italy option from GRJ GREAT RAIL Journeys has a new Puglia & Basilicata tour for this year. It features 13 days travelling by rail through Italy to Rome, Puglia and Basilicata. The itinerary includes Annecy, Rome, Lecce, Otranto, Matera, the ‘Sassi’, Alberobello, the ‘Trulli’,Vieste, a Gargano Peninsula boat cruise and Turin. Prices are from £1,925 per person including first class rail and coach travel, 12 nights' hotel accommodation with breakfast, nine dinners, all guided tours and excursions, transfers and a tour manager.

TIPTO TREAT...TIPTO has finished the initial week of its first UK workshop tour in 2012 - the first in a series of 16 workshops which will take place throughout the UK until May 24. Pictured at the Hull workshop is Leonie Martin from Superbreak with Leigh Hazel from Co-operative Travel, who won a UK weekend for two from Superbreak. Agents can keep up to date with roadshow announcements from www.tipto.co.uk

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MOVERS Regent Seven Seas Cruises has appointed Paul Beale as head of sales, UK. ● VisitWiltshire has appointed Fiona Errington as consumer marketing manager and Andrew Gostelow as partnerships manager. ● Iain Baillie has been appointed head of sales for Carnival Cruise Lines – UK. ● Air Malta has appointed Mark Micallef Eynaud as chief officer flight operations. ● Christian Schindler has been appointed as Lufthansa’s general manager UK & Ireland. ● VisitGuernsey has appointed Wendy Crame as marketing manager – trade & media relations. ● HAT Marketing has appointed Helen Fitch Thomson to manage and drive sales of US “show and save” cards, the Kids Eat Free Card Orlando, Dine4Less Card Orlando & Las Vegas, and the company’s newest savings card - the Orlando Go Golf Card. ● Intrepid Travel has appointed Chris James as account manager. ● Langham Hospitality Group has appointed Paul Walters as general manager of The Langham, London. ● Kaye Ceille has been appointed managing director of Avis Budget UK. ●

Notes from . . . n o t n a m r o N EEN A FUNNY couple of weeks – no two days have been the same and a real mix of enquiries. I attended the Council of Regions Meeting at ABTA and it was really encouraging to hear everyone’s area was a bit more positive and doing more bookings – great news. I still cannot understand some customers – we had one the other day who wanted us to quote for Australia, which we did, and then she came back and said could we do a quote for Tenerife – I don’t see any resemblance whatsoever! Someone tell me what planet she is on. I am trying to decide whether the new series of Benidorm will encourage people to go to Benidorm or totally put them off – I have a feeling that people will want to go just in case they see one of the actors! Numbers for our ABTA Meeting on Wed 7th March at the Cedar Court Hotel, Wakefield, are certainly shooting up and I urge anyone who is worried about ATOL reform or has any questions or even just talk to other travel agents – this is the meeting to attend. Mark Tanzer and Simon Bunce from ABTA will be there and also two people from the CAA and I am sure between them they will be able to make things much clearer for us so do email me if you want to attend Sandra@sandytravel.co.uk and of course it is always nice to see James and Emma from Leeds Bradford who are sponsoring the evening and I am also looking forward to hearing what is happening at LBIA. I do enjoy relaxing and looking at the Sunday paper that is until I come to the holiday section and adverts. Is it me or are a lot more operators advertising and only putting their own details? Come on, play nice and put that lovely phrase ‘or call in at your local travel agent’ I know you are paying lots for the adverts but I am sure if we were mentioned more you would get more business – not everyone wants to talk to large companies! ‘Greatness can take a lifetime but it can be achieved in a second’ and ‘worry looks around – sorry looks back and faith looks up’.

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WEBSCLUSIVES ●

Agents can win a place on a 5 night educational in Calgary to take in the world famous Calgary Stampede event. Organized by Prestige Holidays, Tourism Calgary and the Canadian Tourism Commission, there are two places available on this fam. For details on how to enter, email Canada@prestigeholidays.co.uk

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Earn yourself some serious shopping vouchers courtesy of Travel Trade Tickets & Tours ‘Sun Bucks’ promotion. The incentive works on a points system, whereby agents earn points or every booking they make. For example, a £430 reservation earns 430 sunbucks. Sunbucks can then be exchanged against shopping vouchers or actual TTTandT products. See www.tttandt.com.incentives.

by SANDRA MURRAY of Sandy Travel in Normanton, Yorkshire

All this and more at: To respond to any of Sandy’s comments email jill.sayles@travelbulletin.co.uk

March 2 2012

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agentbulletin Booking incentives ●

TRAVEL 2 has teamed up with Definitely Dubai and Emirates to offer agents the chance to win £1,000 in shopping vouchers before the end of this month when a booking to Dubai is made. Annual magazine subscriptions are up for grabs to the first 100 agents securing a holiday to the destination, and the top Dubai booker will win £1,000 in shopping vouchers. As an example of prices, a three-night stay at the five-star Atlantis The Palm costs from £799 per person including flights and half-board accommodation, valid for travel from 10 June 10-July 15. For details see www.travel2.com

It’s in the stars… What’s in store for Pisces? MARCH IS a good month for career focus, ambition and drive, and hand in hand with this comes financial rewards. The key to your future success will have a lot to do with planning - and meticulous planning is crucial. Do this and you'll soon be reaping the rewards - both socially and in business. Lucky day: Monday

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TOURISM NORTHERN Territory Australia has teamed up with Singapore Airlines and SilkAir to give agents the chance to win a trip for two to Darwin. The prize celebrates SilkAir’s new direct four times weekly flight between Singapore and Darwin Australia from March 26. Agents who succeed in booking and ticketing flights on the new route before March 31 should email the vendor PNR and ticket number with the subject line “Darwin – Dare to Win” to UK_Sales@singaporeair.com.sg, to be entered into the prize draw. The prize includes two return Economy tickets from London or Manchester to Darwin with Singapore Airlines and SilkAir, plus three nights’ accommodation at SKYCITY; Darwin’s five-star beachfront resort.

Agent training PRESTIGE HOLIDAYS has revealed it will run its agents’ roadshows from next month. The events will take place on the evenings of April 16-19 at Compton Acres in Dorset, Ten Square Hotel in Belfast, Mere Golf and Country Club in Cheshire and at the Intercontinental Park Lane in London. The events are being supported by more than ten of the operator’s hotel and tourist board partners and will offer agents the chance to learn more about properties and destinations featured by the company. The events, which run from 18:30-22:30, offer agents the chance to meet with hoteliers and tourist boards and drinks, canapés and dinner are included. Agents interested in attending should call Emma Pine on 01425-484007 or email epine@prestigeholidays.co.uk

Lucky number: 21

FAR EAST FUN…pictured marking the launch of Funway Holidays’ Far East brochure is the operator’s product manager, Nandita Patel and Andrew Hoskins, sales manager for Bangkok Airways. The brochure offers savings of up to 30% off and targets key areas including Phuket, Koh Samui and East multi-centres. Any agent confirming a Thailand holiday package by March 31 featured within the new brochure will earn a £10 Love2Shop voucher per passenger. To claim, fax 0844-557 0349 or email:win@funway.co.uk (including booking reference, name, agency, ABTA number and email address). www.travelbulletin.co.uk

March 2 2012

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Blaggers & Bloggers Who's doing what on social networking sites ●

DoSomethingDifferent.com has launched a dedicated agent Facebook page with an exclusive superhero service. The page has been launched to strengthen the company's agent community. Agents can ask questions, upload their own photos, be updated with all the latest news, interact with other agents and find out about incentives. For details see www.facebook.com/dosomethingdifferenttrade

● APT

has joined social media to help keep its travel partners up-to-date with all the latest news, brochure releases and special offers. Agents can ‘Like’ APT on Facebook – www.facebook.com/APTAgentClub or follow the company on Twitter – http://twitter.com/APTAgentClub

Vueling adds Easter flights to Spain VUELING HAS announced additional capacity on its CardiffBarcelona route for the Easter period. In addition to its three times weekly service (Tues, Thurs, Sat) which will commence from March 27, the airline will also operate an extra flight on Good Friday, April 6 and another on Easter Monday, April 9, enabling passengers to take advantage of the extended break. From June 24 the Cardiff-Barcelona schedule will alter to Tuesdays, Fridays and Sundays to accommodate the increasing interest in the Barcelona cruise market. All services will be operated by 150-seat Airbus A319 aircraft. Fares lead in at approximately £26 and tickets are available to book via www.vueling.com

A voyage to remember Titanic from CMV TO COMMEMORATE the anniversary of the Titanic sinking 100 years ago Cruise and Maritime Voyages (CMV) is offering a special seven-night cruise discovering Britain’s maritime heritage. Marco Polo sails from Tilbury on April 10 tracing the starting points of Titanic’s maiden voyage and ports associated with the famous liner. Titanic experts including David Lawrence and David Scott-Beddard will lecture on board and a special exhibition of Titanic and maritime memorabilia is included in the fare, which leads in at £449 per person. The price is based on two people sharing an inner cabin on a fullboard basis with afternoon teas, lectures and entertainment. Gratuities of £5 per person per night are not included. See www.cruiseandmaritime.com or call 0844-414 6185.

Comparecarhire.co.uk encourages early bookings for Easter WITH THE Easter holidays fast approaching, Comparecarhire.co.uk, a car hire comparison Website, is advising travellers to book as soon as possible to get the best deals and choice of car. The company, which this year has seen a 56% increase in advance Easter bookings, has also noticed a change in destinations where travellers are visiting in the Easter break. Popular locations this year include Spain and Portugal, while Switzerland was a popular choice last year for holidaymakers. A week’s Easter car hire at Faro Airport currently starts from £4 per day, from £9 per day for car hire at Alicante Airport, from £12 in Luton and from £15 in San Francisco. Prices are based on a one-week rental from March 31. For more information visit www.comparecarhire.co.uk

FLIP AND FILL UP...passengers departing from Liverpool John Lennon Airport were served up a treat by airport chef, Tasha O’Brien, on Shrove Tuesday, as part of a promotion to highlight’s Ryanair’s low fares.

Classic adds fly/drive breaks to Umbria, Tuscany & Sicily CLASSIC COLLECTION Holidays is offering an expanded Sicily programme, a new programme to Umbria and fly/drive holidays in Umbria, Tuscany and Sicily. The company’s, managing director Nick Munday, said, “Once again we are delighted Ten new properties have been added in Sicily and, in addition to its established Taormina, the operator is now featuring Syracuse, Ortigia, Marina di Ragusa, Agrigento, Sciacca, Palermo and Mazaro del Vallo. In Umbria five properties are featured in Perugia, Torgiano, Assisi, Gubbio and Montignano. Tailor-made fly/drive itineraries are available in Tuscany, Umbria and Sicily. For details call 0800-008 7288 or visit www.classic-collection.co.uk.

March 2 2012

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puzzlebulletin Travagrams

Su Doku Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle

Can you solve the following anagrams to decipher the destination & tour operator?

Agar Cad Mas

Number: 054

A➠

B➠ This country is the namesake of a famous animated film

C➠

Heat Huge

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, March 8th. Solution and new puzzle will appear next week. The winner for 17th February is Sharon Clayson, The Kwik Travel Group. February 17 Solution: A=8 B=6 C=3 D=1

Watch you don’t get put on trial in this Dutch city

Where Am I?

Did 5 musical brothers originate from this US County?

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 054

Across 1. Operator, part of Cresta World Travel (6) 4. Flows through Newcastle (4) 7. Popular Croatian resort (9) 9. American actress Ms Barrymore (4) 10. Popular city break destination (6) 12. Capital of the Campania region (6) 14. Asia's largest desert (4) 17. Also known as the Pelican State (9) 18. Muscat is the capital (4) 19. European country (6)

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Down 1. One of the Dames starring in The Best Exotic Marigold Hotel (4,5) 2. Iconic South African mountain (5) 3. Statue of a winged archer in central London (4) 5. Canadian territory (5) 6. Country location for the film in 1 Down (5) 8. Landlocked country bordered by South Africa and Mozambique (9) 11. Roman goddess and heavenly body (5) 13. Historic Bellver castle overlooks this popular Spanish city (5) 15. Japanese city (5) 16. Gardermoen airport serves this European capital (4)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 30 March 2 2012

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featurebulletin

The last piece of the puzzle: solving the travel Website market dilemma by TONY GODLEY, founder of Professional Travel Advisors

OR MORE than ten years travel agents, whilst embracing the internet, have lost business to it. Most agents regularly experience the very irritating scenario where potential clients drain knowledge from them and then head for their PCs in order to source their own arrangements, believing (wrongly) that they will achieve significant cost savings. All this after having on many occasions taken up hours of the travel agent’s time - time which really should have been paid for considering the level of expertise involved and the relevant advice that has been imparted, let alone taken free under false pretences with no intention from the outset of giving business to the travel agent.

The objective To re-educate the public, to remind them of the pitfalls of making their own arrangements and to drive them in significant numbers back to where they should always have remained, in the tender care of professional travel agents. How? Join our global campaign at www.professionaltraveladvisors.com to win back business lost to the internet and at the same time acquire new clients that are the right fit for you and for your organisation, simply by sharing your experiences and expertise with the general public. This Website is revolutionary for the following reasons: ● It is similar to tripadvisor except that all the reviews are left by professional travel agents. ● Travel agents not only leave their reviews, but have their company and personal profiles shown big and bold alongside these reviews, which are potentially seen by millions of people every day. ● The site encourages the public to contact the travel agent in order to have the comments that have been made clarified or expanded upon.

March 2 2012

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Because people generally decide where they are going to stay before undertaking the rest of their travel arrangements, agents are contacted by people who have yet to finalise their itineraries. This provides agents with a golden opportunity to secure new business from these individuals who will be experiencing gratitude for the information that has been imparted. What about time wasters? The site is very hard-hitting in terms of stressing to the general public the folly of making their own arrangements and sets out clearly and repeatedly the advantages of placing their business in the hands of travel agents. Also, the public will have the opportunity to view the travel agent’s company and personal profiles. All this means that by the time they contact the agent, they will have made the conscious decision that they want to deal with an agent and will also have decided which agent. In this way time wasters are mainly “filtered out”. No communication or conversation will ever be a waste of time. It is true to say that if an agent in the UK is contacted by, for example, a person from the US regarding a review they wrote about a hotel in Singapore, that person is likely to transact the majority of their business at their point of origin. However, there is still the issue of goodwill to consider. In other words, if an agent assists someone, wherever they live, there may well be a benefit to the agent at some point in the future. For example, the person enquiring may have friends, relatives or colleagues in the country where the agent is based and be willing to recommend

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the agent to them, or know people who are planning to visit that country at some point who will require assistance with their ground arrangements. Furthermore, if an agent writes a glowing review of a property in their own country, this may well attract the attention of potential visitors to that country who might prefer to book that element of their travel through a locally based agent. The site is about travel agents and for travel agents. There is no advertising on the site meaning that the messages are not diluted and there are no potential competitors to travel agents shown. Travel agents are able to leave reviews regarding airlines and car rental companies, not just hotels and resort areas. As it is these several elements that form the spine of most trips, it is right that they are all put under the microscope, although of course this site is mainly about where to stay. There is a travel agents forum area, where agents can ask open questions and seek advice or information from fellow travel professionals if they wish. We are offering free membership to all agents until March 1, 2013, after which a minimal fee will be payable. This will give everyone the chance to see the site grow and develop before having to decide whether or not to stay on board. We hope that this will encourage agents everywhere to join us and to help us take this concept all the way.✦

Join us today at www.professionaltraveladvisors.com and start fighting back.

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newsbulletin New ‘Discover Puglia’ tour from Intrepid Travel SMALL GROUP travel specialist Intrepid Travel has launched a new tour to the Puglia region in Southern Italy. The 'Discover Puglia' itinerary features Roman ruins, medieval towns, architecture and rugged coastlines. Prices for the nine-day trip start from £995 per person, excluding flights. For more information visit www.intrepidtravel.com

Blue Water launches river cruise partnership scheme BLUE WATER Holidays is launching a river cruise partnership scheme for select travel agents. The company has created a 1,200 page Website at www.europerivercruises.co.uk , featuring the river cruises and destinations of all the major Europe river cruise lines, with full information on ships, itineraries and the rivers of Europe. The site, which is updated daily, is being offered to select agents with personalised branding and dedicated Web address, together with a unique, trackable phone number and e-mail response form. The branded content is reached from agents' existing Websites by a suitable link which prospective customers can follow - with booking fulfilment carried out by the company's cruise sales staff. Agents are then paid a commission on the booking income generated from the branded content. There is no charge and no setup fee. For more information contact Juliet Peters on 01756-693626 or email Juliet@bluewaterholidays.com

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EUROPA-PARK in Germany has revealed the name of its new wooden rollercoaster, WODAN Timburcoaster. The high-tech rollercoaster is set to open on March 31 and will be more than 1,000m long and 40m high. The park will also be opening its fifth themed hotel, the four-star Bell Rock, this summer and the 2012 season runs from March 31 to November 4. For details see www.europapark.com

Kuoni launches new Europe 2012 brochure TEN EUROPEAN destinations have come together in Kuoni’s latest brochure, with a focus on Mediterranean beach and coastal properties. Destinations in the 232-page brochure include Croatia, Cyprus, France, Monaco, Greece, Italy, Malta, Portugal, Spain and Turkey. The holidays reflect the best of Europe, with ideas for short breaks and longer holidays, as well as breaks for families or couples on varying budgets. Prices lead in at £299 per person for three nights at the Barcelo Pueblo Hotel in Menorca.

Madeira accommodation savings from Prestige Holidays PRESTIGE HOLIDAYS is offering savings at a selection of properties in Madeira. As an example, guests can save £132 per person on a one-week stay at Quinta do Monte for bookings made by March 31 for holidays completed by April 15. A week's stay costs from £599 per person including flights from Heathrow with TAP Air Portugal, private transfers, a local representative and bed-and-breakfast accommodation in a standard twin room. The operator is also offering £139 off per

person for holidays to the Quinta das Vistas for bookings made by March 31 and holidays completed by April 15. A week's stay departing this month costs from £742 per person including flights from Heathrow with TAP Air Portugal, private transfers, a local representative and bedand-breakfast accommodation in a garden view room. For more information or to book call 01425-480400 or visit www.prestigeholidays.co.uk/madeira

Butlins reports strong sales for new £25million Wave Hotel BUTLINS REPORTS that its latest hotel innovation, the £25million Wave Hotel and Apartments, is part of the reason for a strong start to the year, with the hotel receiving sales worth in excess of £1.4m, even though it is not due to open until early summer. The property offers a choice of two- and three-bedroom apartments all with under-the sea design features, unique cabin style children’s beds and a Kindle library so guests can read their favourite books, magazines and newspapers. The hotel also features a submarine themed family gaming room and the choice of interconnecting rooms, as well as a cafe bar serving snacks during the day. Prices start from £689 for a family of four sharing a Reef Apartment on a self-catering basis for a three-night weekend stay (Friday-Monday). For details visit www.bourneleisuresales.co.uk or call 0845-070 4742.

March 2 2012

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personalitybulletin

Tony Byrne The national sales manager of Great Rail Journeys who loathes airport security queues (who doesn't?) and says his specialist skill is making meat pies disappear!

Who is your ideal travelling companion? Anyone who wakes me up when I snore on flights or trains! I tend to sleep a lot when travelling.

"Bruce Forsyth has always been my hero, so talented and married to a Miss World!"

What's your earliest childhood memory? Going to London Zoo. Where was your last work-related trip? The Hays IG Conference in Benalmadena - it was wonderful.

Career path

If you were a celebrity who would you choose to be and why? Bruce Forsyth has always been my hero, so talented and married to a Miss World!

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What three words would your friends use to describe you? Friendly, loyal and stupid.

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What have your travels taught you? Don’t get worked up when things go wrong.

If you were not doing this job, what would you be doing? Sitting at home watching Jeremy Kyle on the dole!

What is the best advice you recall? Eat and drink in moderation. If you could have a room full of any one thing, what would it be? £20 notes. If you could change three things in the industry, what would they be? Stupid taxes, airport security queues and pay everyone more money, we deserve it. Who has been the biggest inspiration/influence in your career? Martin Coe my ex boss at Titan. What's your favourite city and why? Manchester as it has become such a wonderful cosmopolitan city and is only 20 minutes from home.

March 2 2012

● ●

Great Rail Journeys: Feb 2010present - national sales manager. Cosmos Tourama: 2006-2010 national sales manager Titan HiTours: 1991-2006 - national sales manager Prior to this I worked for a number of businesses including Pickfords, Bricar and OSL/Wings.

What is your motto in life? Do it to them before they do it to you. What is your favourite mode of travel? I love river cruising it so relaxing. If you had a super power what would it be and why? Time travel - you could have so much fun. What was your nickname at school and why? Burnsey for obvious reasons, now I’m Tony The Tank Engine! What item do you always take with you when travelling? My hair brush!

What's your favourite airline and why? I like Jet2 as they have a bit more common sense than some of the other low cost airlines and don’t treat you like dirt. How do you deal with stress? I do like to watch a good stupid film, something like the Goonies tends to work. What song would you have played at your funeral? Copacabana it’s my favourite Karaoke song! Is there anything that you dislike about the travel industry? Not really. It the best industry in the world to be in and I am glad to be part of it. What special skill do you have? I can make meat pies disappear! How do you cope with the advances in technology? I don’t - I just go with the flow and pretend I know it all. What’s your favourite movie of all time? Sound of Music. What’s your favourite programme on the TV right now? A League Of Their Own. If your life was turned into a movie, which actor would play you? Johnny Depp, but he would have to put on a fat suit. What do you love about your job? The variety, I am lucky that no two days are ever the same.

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usa Why selling an e h t o t r u o t d e t r o c s e u o y h t o b s it f e n e US b and your clients smos.

, sales director, Co

by GARY ANSLOW ANY OF you have been selling escorted touring holidays in the USA for many years. I joined Cosmos (and the travel industry) 14 months ago, and I have to say that, when I was being taught about the touring market, a few of my pre-conceptions were changed…

The variety of tours – and tourists I thought that escorted tours would be full of my grandparents’ friends being shepherded on and off coaches at the “tick box” tourist sites, as opposed to the variety I have since learnt about - staying at a fun themed room at the Heartbreak Hotel in Memphis, soaking up the sights and sounds of Mardi Gras with the locals in New Orleans or watching the Albuquerque Balloon Fiesta with hundreds of colourful hot air balloons taking to the skies above New Mexico. It’s the sort of thing that appeals to a much wider age profile. Reasons to sell an American escorted tour I’ve learnt that an escorted tour in the USA is possibly the best, cheapest and most relaxing way of seeing a vast area or several famous sights with travel, accommodation and guided excursions all included in the price. The USA isn’t called the ‘big country’ for nothing and having the hassle of booking car hire and driving long distances on the ‘wrong’ side of the road doesn’t appeal to me, and I’m not alone. We are proud that our choice of escorted tours is the biggest in the market, covering the States from coast to coast and most places in between. The benefits of specialist operators Before I joined Cosmos I hadn’t been an extensive "tourer", but I always wanted to travel around Cuba and had a fantastic trip there in 2005. I had aspirations of doing it myself, but just couldn’t find the time or insight needed, so we used a specialist operator who knew exactly where to go and when, and took away all of the hassle. Customers are being ever more demanding when it comes to their travel plans. This can range from wanting the convenience of flying from their local airport to wanting to experience a tour of New

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England after they have visited friends and family for a week in Florida. With this in mind, many operators - including ourselves have a range of flexible travel options to make customers’ journeys as easy as possible. As examples, for comfort and ease we can book an airport hotel for early or late flight departures or arrange a private home pick up. We can even sell tour only, if you are booking flights separately for your customer – the choice is theirs. Why not suggest a few nights in a city to really soak up the atmosphere and see the sights – either before or after the tour? For extra comfort, you can suggest room upgrades – ideal for making a holiday really special. That’s not all… An escorted touring holiday can be a high earning option giving you the chance to sell flight upgrades, airport hotel nights, back to back tours or even adding a week’s cruise. Some companies offer a premium brand of touring. We have ‘Select by Globus’, with upgraded levels of coach travel and deluxe hotels in city centres. If your client has the budget, why not sell to them? For customers who haven’t travelled overseas much, a holiday in the USA is always a good option, being English speaking and offering value for money and good service (and the exchange rate seems to be holding its own at the moment)…. You don’t have to go it alone We believe in the value of training and product knowledge. That’s why we’ve just launched our new Cosmos Tours and Cruises training module with Online Travel Training - the more you know about the American touring market the better for your customer and for you. Log on to OTT to learn more about our products and other operators in the market at www.onlinetraveltraining.co.uk Meanwhile, if you want to check anything, we are just an email or phone call away with our agency sales team here to help. Call 020-8313 8000 or email agencysales@cosmos.co.uk ✦

March 2 2012

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usa Ranch Rider sees increased demand for working ranch holidays

RUSTIC WORKING ranches are winning out with travellers according to Ranch Rider, which reports a 15% increase in bookings compared to last year. The operator's managing director, Tony Daly, said: “Due to the rise in responsible tourism, clients are in search of more authentic experiences and there’s a price factor too as these ranches are good value for money.” The company also says that working ranches are becoming more popular with families. As an example,

BOGOF deal from DoSomethingDifferent.com EXCLUSIVELY UNTIL March 31 DoSomethingDifferent.com is offering a ‘buy one get one free’ on its Statue of Liberty sightseeing cruise in New York. The offer saves customers £17 per adult and £11 per child and is valid for cruises throughout the 2012 season. The 75-minute cruise is fully narrated and highlights include historic Ellis Island, the World Financial Centre, Governors Island, South Street Seaport and Brooklyn Bridge. For more information call 020-8090 3890.

Texas’ Bar H Working Ranch takes children from six years old, with prices leading in at £570 per person, based on two sharing and £420 for children aged six-11. Prices are based on a family of four and include accommodation, all meals, most ranch activities, taxes, transfers and gratuities. Flights are excluded and agents are offered 8% commission. For details call 01509-618811, email info@ranchrider.com or visit www.ranchrider.com

InBrief ● American Airlines has announced the addition of a fourth

flight between Heathrow and Dallas/Fort Worth starting on June 14. ● The Mall of America in Bloomington, Minnesota is hosting a

large exhibition, show-casing Princess Diana until June 10. ● Denver’s newest cultural attraction, the History Colorado

Centre, will open to the public on April 28. The museum will offer visitors exhibits and programmes that will blend technology, media, environments and artefacts with evocative stories of Colorado’s diverse people. ● Collette Worldwide Holidays is featuring a nine-day tour of

VISITORS TO Florida can now opt for an undersea experience with Attraction World. SeaVenture is available for an additional fee to existing packages available for Discovery Cove, where guests don dive helmets and take part in an underwater walking tour, getting close to lionfish and sharks (safely behind panoramic windows). Prices lead in at £47 for both adults and children. For information or to book see www.attractionworld.com or call 0871-700 8888.

March 2 2012

America’s Music Cities which includes a visit to Graceland, as well as a trip to the historic RCA Studio B in Nashville where Elvis – along with Dolly Parton and Charlie Pride – recorded some of their greatest hits. The tour also takes in New Orleans and includes a backstage tour of the Grand Ole Opry Show in Nashville. Prices lead in at £1,749 per person, based on two sharing and include accommodation, most meals, flights, a tour leader and free door to door pick-up within 100-miles of the departure airport. See www.colletteworldwide.com or call 0800-804 8701. ● Funway Holidays’ second edition USA brochure, which

launches on March 5, features two new hotels - the Affinia Chicago in Chicago and the London NYC in New York. Prices lead in at £815 per person and £1,149 respectively for three nights including flights.

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usa 2011 brings second highest visitor count in Las Vegas history THE LAS VEGAS Convention and Visitors Authority (LVCVA) has revealed that the destination attracted 38.9million visitors last year, the second highest visitor total in history. The LVCVA's president, Rossi Ralenkotter, said: “The commitment of our resort partners to continue to invest in their properties allows Las Vegas to remain the premier travel destination in the world. “Las Vegas tourism is in a steady recovery and we believe the trend will continue this year. We project 40million visitors this year which

would establish a new record.” The city attracted 4.3% more visitors than in 2010 and maintained a city-wide occupancy rate of nearly 84% for the year, with an inventory of more than 150,000 hotel rooms. According to the LVCVA, recovery in the convention industry contributed to the increase, with the destination hosting 8.8% more business travellers and 5.7% more events in 2011 than the previous year. For further information see www.visitlasvegas.co.uk

Las Vegas

Kirker Holidays adds new five-day arts & cultural tour in Philadelphia KIRKER HOLIDAYS has introduced a dedicated Philadelphia arts and cultural tour, promoting the city’s arts and cultural highlights in 2012. The five-day Art in Philadelphia holiday departs on October 10 and highlights include entry to the Barnes Foundation (both in the city and also in Merrion), Rodin Museum and Garden and the Philadelphia Museum of Art as well as guided walking tours of the city, taking in the Avenue of the Arts and the nation’s most historic square mile. The tour also includes a visit to the Longwood

Gardens created in the early 20th century by Pierre du Pont and Winterthur the mansion built for Henry Francis du Pont and its collection of American decorative arts. Prices lead in at £2,179 per person, based on two sharing and include BA flights, five nights’ accommodation at the four-star Latham Hotel, three dinners, all excursions and the services of a tour leader. For more information or to book call 020-7593 2284 or visit www.kirkerholidays.com and www.philadelphiausa.travel

* Terms and Conditions apply. Please visit www.tttandt.com/incentives.aspx for details ** Terms and conditions apply. Please visit www.tttandt.com/incentives.aspx for details. Travel Trade Tickets and Tours is a trading name of NAR UK Ltd, an ABTA bonded tour operator established 1981.

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usa Intrepid Travel adds self-drive itineraries with a choice of vehicles INTREPID TRAVEL has launched a range of self-drive adventures which include camping gear, maps, local advice and national park passes. A range of vehicles are available - from compact cars to sedans and seven seater vans, as well as a choice of accommodation options and self-selected activities, The operator's general manager of global sales, James Thornton, said: "We are now offering travellers a real point of difference with not only a choice of vehicle but also high quality camping gear, insurance and in-depth itineraries based on local knowledge. "We believe these trips will fulfil the needs of many people who want to experience North America in this unique way and we look forward to expanding the self-drive adventures range in the future."

As an example of prices, a six-day Coastal cruise offers a tour along California's coast, along Highway 1 from Los Angeles to San Francisco and costs from £295 per person. For more information visit www.intrepidtravel.com

Santa Cruz adopts new marketing initiative to attract more UK visitors THE SANTA Cruz County Conference & Visitors Council (CVC) has launched a combination of marketing and public relations efforts in the UK to attract Brits to the destination. The CVC is hoping to lure Brits with the promise of top class Californian beaches, coastal redwood forests, iconic Highway 1, its historic seaside amusement park made famous by the

movie The Lost Boys, boutique wineries and a range of other attractions. Responding to a 65% increase in the number of visits to the CVC’s Website from the UK last year compared with the previous year, a UK-specific landing page has been designed to address the needs of the market. Agents who log on to

www.visitsantacruzca.co.uk can find out more about holiday ideas, itineraries, the history of Santa Cruz and other helpful tips. Visitors to the destination can also take advantage of a free app, available for Android and iPhone devices. The app enables users to explore and discover attractions, restaurants and hotels at their own pace.

CONTIKI HAS launched a four-day 'New York New Year' package to see in 2013. Prices lead in at £735 per person based on twin share, landonly and include three nights' accommodation, four meals, sightseeing including Wall Street, the boroughs of Soho, Greenwich and TriBeCa and a view of NYC from the Empire State Building. Departures are available on December 30. For details call 020-7468 4335 or visit www.onestoptouringshop.co.uk

March 2 2012

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5 WAYS WAYS Y TO BE E A WINNER WINNER WITH TITAN T TA TIT AN

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On average, more than 90% of our calls are answered within this time

to complete the average Titan booking

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The average value of a Titan booking

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WIN AN iPad iPad2 d2

Make a book booking king from from January - May on n any Titan product product for any departure be de eparture date and you will automatically a entered enter ed into the draw! draw w! booking Ther e is no need d to email us and the more more bookings gs you make the more more There chances you y have to win! We We will announce the winner on www .titanag gents.co.uk at the end of each month. month. GOOD LUCK! www.titanagents.co.uk

o .ttradegate.co.uk To T o or order der br brochures ochures visit www www.tradegate.co.uk www.titanagents.cco.uk orr www.titanagents.co.uk

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usa Agents encouraged to pre-book behind-the-scenes adventures at SeaWorld Parks AGENTS WITH clients looking to get-up close and personal with a penguin, hand-feed giraffes or take a dip with a beluga can now pre-book experiences online in advance for SeaWorld, Busch Gardens and Discovery Cove. A backstage pass to SeaWorld offers a Behind The Scenes tour that gives guests closer access to the marine conservation. The 90-minute tour starts at SeaWorld’s Animal Rehabilitation Centre where guests learn about the rescued manatees and sea turtles. Then guests help separate shark fact from fiction before interacting with a small shark, explore one of the hidden polar bear dens and interact with a penguin. A portion of the tour admission will be donated to the SeaWorld & Busch Gardens Conservation Fund to support research projects around the world. Prices for the tour lead in at £21 per adult and £9 per child in addition to park admission. At SeaWorld Orlando guests can take a dip with a beluga whale in a Beluga Interaction Programme, which focuses on education and personal animal interaction at Wild Arctic. Participants will learn about the whales, then change into

wetsuits and get into the water under the supervision of the animal care staff. The experience includes touching and interacting with the belugas, as well as helping trainers communicate with the animals through hand signals. The 90minute tour leads in at £97 per person in addition to park admission. Meanwhile, a Serengeti Safari tour takes guests around a 65-acre Serengeti Plain on an open-truck, getting close to a range of free-roaming African animals with the chance to hand-feed giraffes. The safari lasts 30 minutes and tours are offered daily. Guests must be five years of age or older to participate and prices lead in at £24. Guests looking for a more exhilarating adventure can take part in The Grand Reef’s innovative experience, SeaVenture, an underwater walking tour at Discovery Cove, where guests can get close to lionfish and sharks (behind panoramic windows). The underwater experience costs from £41 for adults and children in addition to park admission. For more information visit seaworldparks.co.uk

Vacations to America broadens product offering to cover all US states VACATIONS TO America, a specialist operator to North America which offers fly/drives, escorted and tailormade tours across the US, has recently expanded its offering of holidays in New England, The Carolinas, California and Florida, with the launch of its 2012 brochure. The new programme now covers all 50 US states, split into seven key regions – New England, Great Lakes and the North East, the South, Florida, California, the West and the rest of the USA & Canada. Itineraries cover both popular and lesser-known routes and activities. For example, whilst most people will

have heard of Route 66 and Route 1 along California’s West Coast from San Francisco to LA, the operator also features Route 1 from San Francisco to Oregon plus a drive that takes in the Blue Ridge and Great

Smoky Mountains in America’s South. For more information visit www.vacationstoamerica.com, call 01582-469777 or email enq@vacationstoamerica.com

Great Lakes

US is top for twin-centre growth for Hayes & Jarvis TRADITIONAL BEACH stays are getting a run for their money from tailor-made trips involving two or more destinations, according to the first 2012 trend report from Hayes & Jarvis. The operator has seen a sharp rise in bookings for multicentre holidays over the past 12 months and says that the US remains top choice for adventurous British tourists while San Francisco is the most popular place for a one or two night en route stopover.

The company’s commercial director, Niel Alobaidi, said: “Growing numbers of Britons travelling to long-haul destinations are now demanding more varied experiences in return for parting with their holiday pounds. This makes the US a firm favourite as there are endless multi centre possibilities.” For more information call 0844-415 1918 or visit www.hayesandjarvis.com

Trafalgar Tours sees growth of 65% for US & Canada with North America in hot demand THE US & Canada have seen a growth of 65% from 2010 to 2011 in Trafalgar’s programme and North America is the UK’s most popular touring destination, according to the operator. The company also says that family holidays are proving increasingly popular and offers a selection of familyfriendly itineraries including Dude Ranchin’, Yellowstone & Glacier

March 2 2012

Roundup, which is new for 2012. The tour, in America’s Wild West, gives families the opportunity to learn about the daring work of firefighting smoke jumpers, take a horseback ride or rafting trip along the Gallatin River, become a junior ranger in Yellowstone National Park, take in a rodeo at Cody, look for mountain goats at the Gates of the Mountains and see the world’s

largest T-Rex skull at the Museum of the Rockies. Prices lead in at £1,675 per person including private transfers, accommodation, a number of highlighted lunches and dinners (15 meals in total), travel in luxury coaches and sightseeing. For more information call 020-7468 4335 or visit www.onestoptouringshop.co.uk

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THE LATEST IN LUXURY Caesars Palace isn’t just somewhere you visit. It’s something you experience. And with the opening of the spectacular new Octavius Tower in January, luxury is reaching all-new heights. Joining the ranks of the renowned ﬁve towers of Caesars Palace, this groundbreaking addition features 668 rooms, including 60 suites and six luxury villas. Amenities include media hubs, framed HDTVs and an innovative iPad®/iPod touch® app that lets guests communicate with hotel services. Unique in every way, the Octavius Tower combines modern and sophisticated design with the ultimate in comfort for the Las Vegas adventure seeker.

Rooms are now available for bookings. Visit CaesarsPalace.com for details. CaesarsTravelAgents.com

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medislands The Greek charm that is sure to appeal to all your clients' needs by PHOTIS LAMBRIANIDES, commercial director, Olympic Holidays

NCE A Grecophile, always a Grecophile, so they say. People who decide on a holiday in the Greek islands inevitably fall in love with the destination and return time and time again. Whether it's to one of the larger islands, where there's no shortage of things to see and do, or to a smaller island, to simply soak up the sun on a relaxing summer break, is down to personal preference. What is guaranteed is that all the Greek islands provide a warm welcome while meeting the accommodation needs of the discerning holidaymaker – two basic ingredients of any successful holiday.

The Greek islands The Greek islands – and neighbouring Cyprus, too – have enduring appeal for tourists, despite the fact that other newly emerging destinations have come up with attractive products themselves over the past couple of decades. The relationship between the British and the Greek islands is more of a love affair and goes back a long way – all of two centuries ago, Lord Byron was in Greece fighting against the Ottoman Empire in the Greek War of Independence. So why is Greece so special for an island holiday? There are many factors: the climate, the warm hospitality, the food, the scenery and the beaches, not to mention the country's fascinating history and contribution to modern political systems, architecture, science, medicine, mathematics and astronomy – the list is endless. Evidence of Greece's rich historical past is widespread, from the Minoan relics on Crete to the role of the islands in Homer's Odyssey. The Byzantine period that lasted for more than 1,000 years left its mark in the Christian churches, monasteries and culture that are the backbone of modern Greece and Cyprus. Greece's wealth of UNESCO World Heritage Sites include the Old Towns of Corfu and Rhodes and visitors of all ages enjoy the ambience of their narrow lanes with their many shops, restaurants and bars. Perceived by many as glittering diamonds scattered in the sea around mainland Greece, the islands have succeeded in keeping abreast of tourism requirements regarding infrastructure and hotel standards. The luxury five-star hotels of Crete and Rhodes, for example, are among the best resort hotels in the world, while the budget end of the market has seen significant

March 2 2012

advances in self-catering, with well-equipped tourist villages holding strong appeal for families and couples alike. It's a huge departure from 30 years ago, when most Greek island accommodation was in family-owned apartments and small hotels. The all-inclusive offering In recent years we've also seen the evolution of the allinclusive, which though not an authentic Greek product has been embraced by the islands to meet growing demand from holidaymakers. All-inclusive properties have been responsible for introducing many families to Greece and its islands, offering everything from crèches to water parks and meeting the competition from other destinations head on. Another important trend is the advance of the youth market, now an economic force with its high spending power. Young people who would at one time have holidayed with their families are increasingly visiting the Greek islands with groups of friends and staying in young and lively resorts like Kavos in Corfu, Malia in Crete, Faliraki in Rhodes and Laganas in Zante. With price more relevant than ever nowadays, people see the Greek islands as offering outstanding value. Greece's battle to overcome its euro-zone problems have had little effect on the islands and their holiday product remains as good as ever. The Greek islands are unique in so many ways and I don't think their traditional character will ever disappear. While properties are being adapted and renovated with modern facilities, they aren't losing their sense of the past. The Cypriot charm Cyprus is also enhancing its appeal through its agro-tourism programme, which restores and modernises old properties in rural villages to create attractive holiday homes in the heart of real communities. This is a scheme that both retains the country’s heritage and adds a new dimension to the island’s stock of visitor accommodation. In general, the islands of the eastern Mediterranean are making every effort to maintain tourism as the region's number one industry. Visitors are welcomed and their presence valued as contributing strongly to the islands' economies. ● Continues on next page

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medislands Kos promotion from Mark Warner

CYPRIOT HOTELIERS recently got together to celebrate the increase in visitors to Cyprus this year. Year on year the UK has performed well with an increase of 2.5% in arrivals in 2010/11 and the UK accounts for 43% of all tourist arrivals to the island. Pictured from the left are Antonis Papakyriakou from the Palm Beach Hotel & Bungalows; Darren Eade UK sales director for Aphrodite Hills Resort; Lena Georgiou UK PR representative for St Raphael Resort Limassol; and Yannis Efthimiou from AGTA (Association of Greek-Cypriot Travel Agents). ● Continued from previous page

Meanwhile, travel agents should bear in mind there's a Greek island to meet every holiday need. While families and groups of young people will enjoy the busier aspects of larger islands like Corfu, Crete and Rhodes, couples looking for peace and quiet will like one of the smaller islands, such as Symi, Halki or Ios. For people who want to sample more than one island, two-centre holidays are

very easily arranged through our representatives on the islands. Seeing two or more islands adds yet another dimension to a memorable Greek holiday. And the choice with Olympic Holidays is even wider this year. We're offering 24 Greek islands in our Summer Sun 2012 programme, having introduced Samos, Lesvos and Thassos, while we've added Mykonos and Lefkada in our Smart Choice budget holiday brochure. ✦ For details visit www.olympicholidays.com

MARK WARNER is highlighting its five-star Helona Beach Resort in Kos for an activitypacked escape. Free resort activities include tennis, sailing, wind-surfing, kayaking, mountain biking, volleyball, paddleboarding and a fitness programme and all activities are held at Lakitira Beach resort, adjacent to the hotel. Prices for summer start from £925 per person including flights from Gatwick, transfers, half-board dining with the option to upgrade to full-board and a variety of activities. For more information visit www.markwarner.co.uk or call 0844-884 3800.

r e v o c s i D

Corsica & Sardinia

the islands of beauty

For brochures, trade log-ins and agency support:

0845 330 2066

5034

Corsica.co.uk/Trade SardinianPlaces.co.uk/Trade

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medisands

GREEN ISLAND Holidays has launched its new brochure for weddings in North Cyprus which features a range of venues and services designed to cater for clients' needs. As examples, for a touch of history the Kybele is an ideal venue, offering a backdrop of ancient architecture, while the Malpas offers five-star luxury in an exclusive establishment. Tailor-made services include transport, food & drink, wedding cake, flowers & decorations, music & entertainment and photography & videos. For details see www.greenislandholidays.com or call 020-7637 7338.

Inntravel adds new walking break in Corfu from £795 for eight nights IN MAY Inntravel is adding a new walking break along Corfu’s West Coast to its Walking & More programme. As a new destination for the operator, the Corfu West Coast itinerary journeys on foot from north

to south showcasing the best of the island. Highlights include ancient footpaths above the coast and through a nature reserve and a climb up Mount Agios Matthaios. Prices lead in at £795 per person

based on two sharing, including eight nights' breakfast accommodation, five dinners, three picnics, transfers, walking maps and notes. Flights are extra. For more information call 01653617000 or visit www.inntravel.co.uk

Cyplon Holidays offers new deals to golfers across Cyprus' most popular courses CYPLON HOLIDAYS, the specialist tour operator to Cyprus, Greece and her Islands, is highlighting a range of accommodation within close driving distance to some of the most popular courses in the Mediterranean, plus a range of value for money packages. Cyprus offers four championship courses each of which provides facilities for everyone from large groups of avid players to individual novices. The 18-hole Secret Valley Golf Club is located east of Paphos and lies in a scenic valley surrounded by trees and rock formations.

Aphrodite Hills Golf Club is part of the exclusive 580acre Aphrodite Hills development. The 18-hole course is carved out of carob and olive groves on two high plateaux divided by a ravine. Each hole has five tee positions (three for men and two for women) providing suitable challenges for everyone. The Minthis Hills Golf Club is set in the grounds of a 12th century monastery. Formerly known as Tsada Golf Club, it has recently undergone major improvements to both the course and the clubhouse. Located 15km from Paphos and 550m above sea level,

March 2 2012

the course offers two putting greens overlooking the Troodos Mountains. Elea Golf Club, designed by Nick Faldo, is located near Paphos airport. The course has a challenging yet playable layout with sea views from most of the areas of the course. Facilities include a clubhouse, locker rooms, pro-shop, bar, restaurant and driving range. The operator is offering four rounds of golf when guests book a seven-night breakfast stay at the fivestar Intercontinental Hotel Aphrodite Hills. Prices start from £1,290 per person and a buggy is included on all

rounds of golf per couple. The offer is applicable to flights departing in May or June and private transfers are included. Meanwhile, guests staying for seven-nights at the fivestar Amathus in Paphos receive free car hire along with two green fees for the Elea, one green fee for Secret Valley, one green fee for Aphrodite Hills and one green fee for Minthis Hills. Prices lead in at £1,395 per person, based on two playing golf for a May or June departure. For more information call 0800-074 8888, email sales@cyplon.co.uk or visit www.cyplon.co.uk

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medislands

Newly refurbished Arkin Palm Beach brings chic hotel option to North Cyprus ANATOLIAN SKY Holidays has announced the addition of the recently refurbished Arkin Palm Beach Hotel in Famagusta to its North Cyprus programme for 2012. Set within lush gardens and on its own private golden beach, the property offers luxury accommodation in 102 rooms and suites. Facilities include indoor and outdoor pools; sauna and steam bath; a spa and fitness room; and a choice of dining options. Many of the rooms offer panoramic views of the Mediterranean sea and the hotel is a short distance from the old walled city of Famagusta, where visitors can explore the narrow streets, maze of tiny shops, as well as historic sites such as the ruins of Roman Salamis. The operator's managing director, Akin Koc, said: â&#x20AC;&#x153;The Palm Beach was a popular hotel for us in the past and it offered a

great choice for both families and couples in the Famagusta area as it is situated right on the soft sandy beach and has wonderful sunsets. â&#x20AC;&#x153;It was sold to new owners in 2010 who have spent two years refurbishing the property to a really excellent standard. Now it is one of the most luxurious hotels on the island, a great new option for visitors looking for something a little different and we are delighted to have it back in our portfolio for 2012.â&#x20AC;? The company offers seven nights at the hotel from ÂŁ849 per person, based on two sharing a standard room on a bed-andbreakfast basis. The price includes flights and transfers and is based on a May 13 departure from Stansted. For more information visit www.anatoliansky.co.uk or call 0844-571 9129.

MALTA

Prestige Holidays offer a range of 4 and 5 star hotels in Malta and Gozo, from traditional elegant hotels to the more modern beachfront hotels, something to suit every client. Ask about all our latest offers to Malta including free nights and free room upgrades. Prices from ÂŁ545 at a 5 star hotel for a week in April. We offer flexibility using scheduled flights, so can offer long stays or short breaks for your clients. Donâ&#x20AC;&#x2122;t forget you will receive Marks & Spencers vouchers for each booking made. More affordable luxury holidays from your local airport.

Prestige Holidays on 01425 480400 or www.prestigeholidays.co.uk/malta

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allinclusive Kurumba Maldives adds more value to meal plans with special discounts & excursions FROM APRIL 1, Kurumba, Maldives will be introducing changes to its allinclusive meal plans to offer guests additional value. They include special discounts, children’s supplements and selected resort excursions. As examples, guests on the dine-around

all-inclusive package will receive 10% discount on selected excursions, which include a Sunset and Dolphin Cruise, the Two Island Maldives Experience, Snorkelling safaris, the Glass Bottom Boat and the soon to be launched Castaway Picnic. Families booking on the meal plans will also be given extra discounts; children aged up to two years old can eat for free, children aged three-11 will be charged 30% of adult supplements and children

between the ages of 12 and 17 will be charged 50% of the adult supplement. Kuoni is offering a seven-night allinclusive stay at the property in a deluxe room for £2,038 for departures in May. The price includes one free night's accommodation, flights from Gatwick to Male on BA, access to the VIP lounge on departure in Male and group transfers in resort. To book quote IO0021 or for more information call 01306-747008 or visit www.kuoni.co.uk and www.kurumba.com

Kurumba bar deck

Funway unveils new Mexico brochure with savings of up to £100 FUNWAY HOLIDAYS has unveiled its spring standalone brochure to Mexico, valid for departures up until December 31. The brochure offers a choice of hotels from three- to five-star luxury resorts, with prices leading in at £999 per person for seven nights’ all-inclusive accommodation at the three-star Flamingo Cancun Resort & Plaza. It includes flights with BA, taxes and fuel surcharges. Brochure prices for children start from £525. To save their clients up to £100 on holiday packages agents are required to quote the following promo codes (depending on booking total), before March 31 when booking: IGUANA50 allows a £50 discount off the total price of a reservation with a value up to £2,499 and IGUANA100 allows a £100 discount of the total price of a reservation with a value of more than £2,500. To book or for more information see www.funway4agents.co.uk or call 0844-557 0626.

March 2 2012

Summer savings at Curtain Bluff GUESTS BOOKING a sevennight all-inclusive stay at Curtain Bluff in the Caribbean this summer will receive 50% off the room rate for a second room for a family of four, or seven nights for the price of five for couples. The resort, in Antigua, offers a range of water activities including sailing, windsurfing, water-skiing and kayaking. Other facilities include a kids' club, tennis courts and spa. A booking with Caribtours offers a saving of £1,930 per couple for a seven-night stay and leads in at £2,549 per person, based on two adults sharing a Junior Suite. The price includes scheduled flights, private

transfers and use of a private lounge at Gatwick and is based on stays between May 15 and July 28. A family of four can save up to £3,390 per week, with parents paying the full room rate and their children (aged 18 years and younger) receive a 50% discount. The company is offering seven nights from £8,849 per family, based on two adults and two children occupying two Deluxe Rooms on an all-inclusive basis, including scheduled flights, private transfers and use of a private lounge at Gatwick. For more information call 020-7751 0660 or visit www.caribtours.co.uk

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allinclusive Beaches offers exclusive savings for single parents BEACHES RESORTS has announced the return of Single Parent Fun (SPF) Months. Single parent families who book a minimum three-night stay at any of the company's properties from now until October 25 will be treated to a variety of special events and a waived single supplement fee. Travel must take place between May 1-24 or between September 4 to October 31. Among the events for SPF, families will be invited as special guests in the weekly Caribbean Adventure with Sesame Street Parades, where they will receive noise-makers, decorations and party favours. Additionally, parents can bond with their children and meet other single parent families while playing the latest Kinect games during Kinect for Xbox 360ÂŽ Family Game Night, or paint their own musical designs directly onto free souvenir records at the Scratch DJ Spin Art Session. During the evening, families can dip their feet in the water while snacking on popcorn and watching a movie on an inflatable floating screen at Dive-In Movie nights. Other activities include Family Beach Bonfires and Beach Olympics. Accommodation includes gourmet dining options, unlimited premium brand wine and spirits, nightly entertainment, watersports including snorkelling and scuba diving for certified divers and a range of other included activities and facilities. For more information call 020-7590 0210 or visit www.sellingsandals.co.uk

Antigua

Agent discounts from Ionian & Aegean Island Holidays IONIAN & Aegean Island Holidays is offering villa discounts to travel agents for departures in May. Agents can choose from any of the operator's twoor three-bedroom villas on any island departing between April 28 and May 14, with prices leading in ÂŁ299 per person, based on six sharing for seven nights. Prices include flights, transfers where applicable, self-catering villa with a pool, car hire and a welcome hamper. To book call 020-8459 0777 quoting Agent Offer or email mail@ionianislandholidays. com

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IN-ROOM dining is being offered as part of the all-inclusive package at the Tanjung Rhu Resort in Malaysia's Langkawi. The 136 suite sized rooms all offer balconies and a lounge area where tables can be set up for dining. The package includes all meals, all non-alcoholic drinks at restaurants, bars and from the in-room mini bar, free in room Wi-fi, use of the fitness centre and water sports equipment and transfers. For details visit www.tanjungrhu.com.my

March 2 2012

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allinclusive All-inclusive market continues to grow for Olympic Holidays OLYMPIC HOLIDAYS is offering more allinclusive hotels in more destinations than before in its Summer Sun programme this year – nearly 250 properties in nine countries. The company's commercial director, Photis Lambrianides, said: "All-inclusive holidays are a highly affordable option from Spain to the Red Sea – a great value product and especially for the family market. "With the rise of all-inclusives, the future of the holiday package looks even more secure. As the ultimate holiday package, allinclusives continue to go from strength to strength. "For this summer we've expanded allinclusives across the board with the addition of Spain and overall strengthening of the product, especially in Greece, Cyprus, Turkey and the Red Sea. And while people tend to link all-inclusive holidays with summer, having all your holiday requirements on-site and paying up front can prove just as attractive in winter." The operator offers 46 all-inclusive properties in Cyprus, 45 on Egypt's Red Sea Riviera and 36 in Turkey. Among the Greek islands, the operator offers 38 all-inclusives in Crete and 24 in Rhodes. Lambrianides said: "More than ever, people like the idea of paying for flights, hotels and pretty well all their other holiday costs up front. With the all-inclusives, we've seen a virtual rebirth of the package holiday.

At first, all-inclusives were mainly upmarket and long-haul, but within the past decade they've become an extremely affordable and highly popular short-haul option. "Many newly built hotels are now fully allinclusive, while a lot of those that have been around for a while are widening their offer to embrace the all-inclusive concept." Newly featured Spanish all-inclusives include the three-star Club Cala Romani Hotel in Majorca (seven nights from £265) and four-star Club Hotel Drago Park Hotel on Fuerteventura in the Canaries (seven nights from £399). The company's most popular properties include the Golden Odyssey in Rhodes; Hylatio Tourist Village and Makronissos Village Club in Cyprus; and the Club Pink Palace in Ovacik Hisaronu and Bahar Hotel in Fethiye, both in Turkey. The operator's strongest Red Sea sellers include the AA Amwaj Hotel & Resort and Royal Albatross Moderna Hotel, both in Sharm el Sheikh. As an example of prices, a seven-night allinclusive stay at the Makronissos Village Club in Agia Napa, Cyprus, costs £459 per person (£325 for children), sharing an apartment. Prices are for departures in August and include flights from Gatwick and transfers. For more information or to book call 0844499 4449 or visit www.olympicholidays.com

JET2HOLIDAYS IS offering a seven-night all-inclusive break at the four-star Gran Oasis Resort in Playa De Las Americas, Tenerife for £2,629 per person. The price is based on two adults and two children sharing and includes transfers, 22kg luggage and unlimited entrance to Siam Park for an August 21 departure from Manchester. For details visit www.jet2holidays.com

March 2 2012

Anantara Golden Triangle moves to AI THE ANANTARA Golden Triangle Resort & Spa in Thailand has introduced all-inclusive pricing for guests. The package offers accommodation, full board meals, mini-bar and internet, as well as a visit to the nearby Opium Museum, a choice of daily activities and transfers. For every night stayed, guests can choose one of four resort activities including a spa experience, learning how to become a mahout at the on-site elephant camp, cooking classes and a Three Country Tour option, which visits destinations in Thailand, Myanmar and Laos. Guests can choose between three different types of accommodation. The deluxe three country view rooms, an Anantara Suite which features a separate living space and balcony or the three country view suites. For every night stayed, guests can take lunch and dinner on a food-only basis, and those who opt to stay for two consecutive nights or more receive unlimited complimentary beverages during dinner from the house wine and spirit menu provided. For the all-inclusive lunches and dinners, guests can choose to dine at any of the resort’s three restaurants and bars. Kuoni is offering three nights on all-inclusive basis at the property in a country view room for £1,822 per person. The price, which is based on a May departure, includes Economy flights from Heathrow to Chiang Rai with Thai Airways and private transfers. To book please quote FE9948 or for more information call 01306747008 or see www.kuoni.co.uk

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allinclusive Balkan Holidays responds to demand by boosting all-inclusive offering for summer A GROWING demand for all-inclusive deals has led Balkan Holidays to offer 60 different options in its 2012 summer programme to Bulgaria, Croatia, Slovenia and Montenegro. The company's sales and marketing manager, Rupert Diggins, said: “As budgets continue to be tight we have found that more and more people are looking for good deals when they book a holiday and all-inclusive appeals as you can determine exactly what things are going to cost. “The guaranteed sunny climate with temperatures exceeding 25 degrees during June, July and August, coupled with the value for money element, is making Bulgaria a very attractive option

Elenite Royal Bay

this summer and forward bookings are looking very good." The company is featuring a number of all-inclusive resorts in Bulgaria, including Elenite on the southern Black Sea coast - 12km north of Sunny Beach and Duni which is south of Sunny Beach on the same coastline. A seven-night all-inclusive package at the four-star Royal Bay Hotel situated

on the beach in Elenite costs from £418 per person. In addition to accommodation, meals and drinks, guests can also use the sport and entertainment facilities on offer in the holiday village. The price also includes flights and transfers. For further information see www.balkanholidays.co.uk/agents or call 0845-130 1114.

Mark Warner promotes four-star Sea Garden in Bodrum MARK WARNER is highligting the four-star Sea Garden near Bodrum in Turkey. This resort, located in the Yaliçiftlik region on the Bodrum Peninsula, is the only all-inclusive hotel in the operator’s programme, offering guests the flexibility to dine and drink where and when they want at a number of speciality restaurants and bars. Inclusive resort activities include sailing, wind-

surfing, kayaking, volleyball, evening entertainment and a fitness programme. Summer prices lead in at £801 per person, including BA flights from Heathrow, transfers, accommodation, all-inclusive dining, watersports and an activity programme. For more information visit www.markwarner.co.uk or call 0844884 3800.

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allinclusive H&J highlights the small print in its latest brochure We asked our staff the following question this week: What's your favourite book? Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk Wuthering Heights by Emily Brontë

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk I don't tend to read books these days as I spend most of my time reading for work. If I had to pick one it would probably be A Study in Scarlet by Sir Arthur Conan Doyle

Assistant Editor: Jill Sayles jill.sayles@travelbulletin.co.uk I've enjoyed reading books by Françoise Sagan and George Orwell. Jean de Florette by Marcel Pagnol is a good one too.

Contributing Editor: Paul Scudamore post@travelbulletin.co.uk Delia Smith's Complete Illustrated Cookery Course

Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk One of them is 'The Magus' by John Fowles

Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Shantaram by Gregory David Roberts

Online Sales Manager: Nick Boocock nick.boocock@travelbulletin.co.uk "Greatest of All Time" - a 700 page, 7.5kg pictorial record of the career of Muhammad Ali

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk I don't have one as I am not a fan of reading

Sales Executive: Chris Gascoine chris.gascoine@alaincharles.com East of Eden by John Steinbeck

Design: Genaro Santos genaro.santos@alaincharles.com Heart of Darkness - Joseph Conrad

Assistant Layout Design: Nicky Valsamakis nicky.valsamakis@alaincharles.com

HAYES & Jarvis has set out to explain exactly what is on offer at all 79 resorts featuring in its new Worldwide All Inclusive 2012/13 brochure by taking the small print and making it big. The 92-page brochure makes the ‘what’s included’ section of the package offer into the focal point on the page for each of the 79 resorts featured across 18 destinations worldwide. The operator's programme director, Lesley Rollo, said: “With growing demand for all-inclusive packages, there has been speculation about how inclusive these types of holiday actually are as well as criticism that holidaymakers have had to pay out for extras that they had not anticipated. "Although this has mainly been levelled at budget resorts where allinclusive meal choice is restricted to one buffet restaurant and international drink brands costs extra, there is a danger that the whole sector will get a bad reputation. “That is why we are spelling out to our clients exactly what forms part of the all-inclusive deal at all the hotels we feature with a definitive guide to the choice of food, drinks and activities that are included for each resort. This will enable clients to make an informed decision and ensures that they will not have any nasty surprises when they arrive in their resort.” In a new move, the operator has classified 11 resorts – six Sandals and Beaches resorts in the Caribbean, four on Mauritius (Legends, Tamassa, Long Beach and Heritage Awali) and one in the Maldives (Lily Beach) – as Premium All Inclusive, where “clients can expect pretty much everything to be included,” according to Rollo. She said: “Take the four-star plus Heritage Awali on Mauritius as an example. Part of the growing Domaine Bel Ombre on the south coast of Mauritius, there is no buffet-only dining experience at this resort. Instead holidaymakers have a choice of 11 restaurants across the whole domaine and can use the new ‘C Beach Club’. International drink brands are available without paying extra and there is free and unlimited golf at the domaine’s own 18-hole championship as well as a free jeep tour of the Frederica Nature Reserve, free Wi-fi, a complimentary 60-minute spa treatment and a whole host of watersports.” Seven-night all-inclusive packages at the property start from £1,699 per person and include Air Mauritius flights from Heathrow and transfers, based on two sharing between April 30 and July 14. Valid for bookings until March 31, 2013, the company's new brochure offers choices to cater for all budgets - from three-star accommodation to luxury five-star resorts. Prices start from £649 per person for a six-night package at the four-star plus Jaz Mirabel Club in Sharm el Sheikh. For more information call 0871-200 2211 or visit www.hayesandjarvis.com/agents

The Hobbit - J.R.R Tolkien

Production: Jeremy Walters jeremy.walters@alaincharles.com Something short, sweet with pictures

Circulation Manager: Jim Merchant post@travelbulletin.co.uk Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Wyndeham Grange Limited - Travel Bulletin is published weekly and distributed to every ABTA, TTA & GTG agent. Subscriptions are £105 p.a. for tour operators and others, plus additional ABTA, IATA copies.

Heritage Awali, Mauritius

puzzlesolutions Crossword: Across: 1. JETSET, 4. TYNE, 7. DUBROVNIK, 9. DREW, 10. VIENNA, 12. NAPLES, 14. GOBI, 17. LOUISIANA, 18. OMAN, 19. POLAND. Down: 1. JUDI DENCH, 2. TABLE, 3. EROS, 5. YUKON, 6. INDIA, 8. SWAZILAND, 11. VENUS, 13. PALMA, 15. OSAKA, 16. OSLO.

Highlighted Word: TUNISIA

Overseas subscriptions by air mail: £155 ISSN: 0956-2419

Audit Bureau of Circulations Business magazines

March 2 2012

Travagrams: (top) Madagascar

(bottom) The Hague

Where Am I?: Jackson County

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Florida’s booked so... What you gonna do when you’re there?

Get Wet! Go Wild!

HAVE FUN! Get your 3-Park Bonus Ticket and don’t miss out on Orlando’s favourite water park. Wet ‘n Wild gives you more multiperson rides than any other waterpark around. Highspeed, seriously twisted, multi-person family adventures that let you feel the fun and Share the Rush! Also enjoy admission to Universal Studios Florida® and Universal’s Islands of Adventure® all with the Universal 3-Park Bonus Ticket *

Claim your FREE £5 Love2Shop voucher for EVERY 3-Park Universal Bonus Ticket booking made!+ Simply email universal@attractionworld.com with your booking reference

Offer valid on all bookings made during February for 2012 departures. *3-Park Bonus Ticket entitles ONE (1) guest admission to Universal Studios Florida®, Universal’s Islands of Adventure®, AND Wet ‘n Wild® Orlando plus the paid entertainment venues at Universal CityWalk® for up to fourteen (14) consecutive calendar days which includes the ﬁrst day any theme park or CityWalk® portion of the ticket is used. Guests utilizing self-parking pay a parking fee only once per day with the presentation of that day’s paid parking receipt and valid ticket, regardless of how many parks are visited in one day. Both the 2 and 3-Park Bonus tickets are not valid for separately ticketed events, concerts or venues such as AMC Universal Cineplex 20 or the Blue Man Group show in any of the theme parks or CityWalk. Some venues require ages 21 or older for admission. Valid photo ID required. Additional restrictions apply and beneﬁ ts are subject to change without notice. Universal elements and all related indicia TM & © 2012 Universal Studios. All rights reserved.

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