Travel Bulletin 2nd November 2012 by Alain Charles Publishing

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November 2 2012 | ISSUE NO 1,801 | www.travelbulletin.co.uk

RESIDENTIAL TRAVEL AGENT EVENT - JUNE 2013

13 FAM TRIPS FOR 2013

WIN 1 OF 5 SHOPPING VOUCHERS!

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Saint Lucia has reported a 7.4% growth in UK arrivals for the first 8 months of 2012 and we expect the trend to continue. This is down to the efforts of the trade. It is a fitting way to begin our preparations for the 20th Saint Lucia Awards which will be held on 21st March 2013 in London, celebrating a relationship which has spanned over two decades. Travel agents and tour operator reservations staff are at the core of our success and we want to increase our support to you. This will see us double our fams to 13 trips, we will visit 500 travel agencies, offer training at 40 tour operator reservation centres and attend more travel agent evenings. We will also host a residential travel agent event in June 2013 which will be our biggest event yet. The inaugural event will involve the Saint Lucia Tourist Board and our key hotel partners hosting you for daytime training and overnight activities and fun. Only those who have registered on our online training programme www.saintluciaexpert.com will be invited, and those who are logging their bookings will get preference. More details will be announced through www.saintluciaexpert.com, so register today.

2013 will be a challenging but exciting year and we need your help. We have an enviable airlift which will take your clients directly to one of the most beautiful destinations in the world in only 8Â˝ hours. If we are not engaging with you now, we urge you to take the first step on the journey which could see you receiving one of our awards. We know that you are selling Saint Lucia and changing the lives of the people there as a result â&#x20AC;&#x201C; we want to make sure that we are in touch and able to thank you. Our online training programme www.saintluciaexpert.com is the gateway to your journey with us. All the benefits begin from this point. See the back page for more information. On behalf of the Saint Lucia Tourist Board team, I would like to thank you for supporting us in 2012, and invite you to continue to work with us again next year. Together we could make 2013 a historic year for Saint Lucia. This is only the beginning!

WIN 1 OF 5 SHOPPING VOUCHERS!

1st prize - ÂŁ100 shopping vouchers

4 RUNNER UP PRIZES ÂŁ50 shopping vouchers Just complete our online training programme at www.saintluciaexpert.com by Monday 10th December and you will be entered into a draw to win one of these fabulous prizes!

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November 2 2012 | ISSUE NO 1,801 | www.travelbulletin.co.uk

SPECIAL EDITION

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SUPREME CRUISING….Cyplon Holidays took ten agents from its Supreme Agents Club on a four-day trip to the Athens Riviera coast, including a one-day cruise which visited the islands of Hydra, Poros and Aegina. Pictured enjoying a cruise Cyplon-style are, from the left: Rena Hoerterer, Travel Centre Athens; Anna Katsantonis, Cyplon Holidays; Leon Schaier, Edwin Doran Travel; Mira Andrews, Travel Counsellors; Anne Clougherty, Travel Stop; Douglas Hicks, Barrhead Travel; Donna Allan, Bath Travel; Terri Charlton, Moran Travel; Jayne Scott, Cyplon Holidays; and Barbara Goodwin, Gadabouts Travel. The operator is offering the cruise as an add-on for £89 per person, commissionable at 10%. To join the Supreme Agents Club email sales@cyplon.co.uk or call 0800-074 8888.

This Week news 3 a round-up of the latest industry news & developments

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Cover Pictures: Main - World Travel Market

Eileen’s been affected by her trip to Georgia win a Kindle from Crystal Cruises news & views from the Association of Independent Operators

world travel market our special preview guide to next week’s WTM covers a diary of events, news, destination updates, who’s where, floorplans and an exhibitor list

Young Brits vote Big Ben as top British landmark YOUNG BRITONS are traditionalists at heart who are keen to explore their country’s heritage according to findings from a new children’s tourism report. Hotel chain, Travelodge, polled 2,500 youngsters to attain their views on which British attractions they rate as the most iconic landmarks, and found that young Britons predominately chose historical sites above modern attractions with the 153-year old, world’s largest four-faced clock, Big Ben topping the poll. Second place was awarded to the 5,000 year old stone monument ‘Stonehenge’ and The Tower of London, home to the crown jewels which was built nearly a millennium ago, took third place in the top ten listing. Buckingham Palace reached fourth place while fifth place was awarded to Europe’s largest ferris wheel, The London Eye – marking the only modern day attraction to make the poll. The remainder of the listing was largely made up of landmarks built in

the 1800s or before. Further research findings revealed that following a patriotic summer including the Queen’s Diamond Jubilee celebrations and a summer of sport, a third of British youngsters said they believe it is important for them to explore their homeland. In response to this growing interest, more than a third of British kids have asked their parents if they can visit a museum or an art gallery during the half-term break, in comparison to one in five kids who requested a trip to a theme park. Shakila Ahmed, a Travelodge spokeswoman, said: “It’s fantastic news that young Britons are keen to preserve our heritage as nearly all of the attractions to make the children’s top ten list of iconic British landmarks have historical significance. This summer of patriotic fervour has certainly created an appetite for young Britons to discover what makes Great Britain so great."

Sunshine.co.uk poll reveals quarter of parents want to holiday without kids A NEW poll by www.sunshine.co.uk has revealed that a quarter of parents wish they could leave their kids at home whilst they holidayed abroad; with half also admitting to having taken advantage of kids' clubs and other means of keeping their children occupied on holiday, to give themselves some free time.

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A total of 1,562 parents from the UK took part in the study, each with children aged 0-14, who had been away on a family holiday with their children in the past two years. When asked if they always took their children on holidays that they went on, 78% of those taking part said ‘yes’. However, when these parents

were asked if they would prefer to leave their kids at home when going on holiday abroad, 24% of those asked said ‘yes’. Reasons included holidaying with kids is not relaxing enough (35%); don’t get to do what I/we want with kids there (27%); cheaper to leave kids at home (21%); and kids don’t travel well (13%).

November 2 2012

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newsbulletin BRIGHT SPARKS...Bright (Bringing Real Information & Guaranteed High Quality Training) has raised more than £5,500 in aid of the Hospice of The Good Shepherd where the daughter of one of its members died two years ago. Nearly 50 members of Bright and travel trade guests, including Travel Bulletin's Jill Sayles, completed the 10km Richmond Riverside Run to celebrate Bright’s 10th anniversary. Pictured are, from the left: Joanne Imeson and Natalie Read from The Cruise Portfolio; Katie Culver and Kelly Tobin from Castaways Travel; and Hazel Bryant from Kitts Travel.

Selous Safari Company celebrates 25th anniversary with 30% discounts THE SELOUS Safari Company in southern Tanzania is celebrating its 25th anniversary next year by offering 30% off selected itineraries booked by January 31, 2013 for travel between January 8 and March 15, 2013. To bring the camp in line with the company’s other properties, the

Selous Game Reserve camp has now also been renamed Siwandu. Africa Odyssey is offering nine nights split between Siwandu, Jongomero and Ras Kutani from £3,370 per person on a full-board basis, saving £760 per person. Available for selected departures between January 8 and March 15, the

price includes internal transfers, game-viewing drives, walking safaris, boat safaris (in Siwandu), concession and park entrance fees. Agents without direct rates will receive 10% commission. For more information call 020-7471 8780 or visit www.africaodyssey.com

Sunvil Holidays adds east coast properties to dedicated 2013 Cyprus brochure SUNVIL HOLIDAYS has launched its 2013 brochure featuring a selection of unique and authentic properties across the island and year-round accommodation rates. A range of five-star properties are offered, from the Thalassa Boutique Hotel & Spa on a small peninsula above Coral Bay, through to converted village houses like the stonebuilt Eveleos Apartments in Tochni, or community-run accommodation such as Casale Panayiotis in the Troodos mountains. New for next year are the operator's first properties on the east coast of Cyprus, Artisan Homes in Agia Napa. Sat on the edge of Cape Greco national park, the gated community of 15

eco-friendly houses built in 2009 offers accommodation for up to seven people per property and offer sea views, private swimming pools and spacious rooms. Set to re-open in April 2013 following a complete renovation is Droushia Heights Hotel, which benefits from a peaceful hilltop location, while Alexander the Great Hotel has also reopened following a full refurbishment. Prices lead in at £521 per person, based on two sharing seven nights’ breakfast accommodation at the Souli Hotel in March. The price includes flights and car hire. For more information call 020-8758 4759 or visit www.sunvil.co.uk

Mailbox Mailings with Travel Bulletin this week include: ● Hoseasons Cottages have launched their 2013

GOOD DEEDS….The Travel Foundation is celebrating after receiving a £21,440 donation from The Midcounties Co-operative Travel. The donation will go towards the Cyprus Village Routes scheme, The Roots project in Gambia and the Sri Lankan LINC scheme. Pictured counting a portion of the donation is Sue Reid, travel distribution general manager of Midcounties Co-op Travel.

November 2 2012

Brochure with around 1600 hand-picked properties across the UK. Further details on 0844 8471144 or vist www.hoseasons.co.uk/agents

For further details and special offers please read the mail shots that accompany this issue

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newsbulletin Tweets of the Week

GOZO GROUP….Prestige Holidays recently hosted a fam trip to Malta and Gozo. Pictured enjoying the sun in Gozo are, from the left: Louise Stanbury, Prestige Holidays; Suzanne Grinstead, Adur Travel; Connie Letterie, Bath Travel; Kay Batley, Savvi Travel; Kay Clueit, Prestige Holidays; Megan Walton, Bowens Travel; Jane Nastri, Travel Solutions; and Suzanne Taylor, Wotton Travel.

Who’s saying what on Twitter... @Accorhotels Book at least 30 days in advance and get up to 30% off! http://bit.ly/RJfimD @APTAgentClub All 2013/14 brochures for Australia, NZ, Canada, South America, Far East and Luxury River Cruising are out NOW! Get the early bookings in :) @STATravel_UK 55% off campervan hire, plus 2-for-1 adventure tours in South Australia: http://sta.travel/IDdNEx There's nothing like an Aussie adventure! @UKHurtigruten Download our web app for up to date information about our Norwegian coast ships RT @NewAndroidApps http://bit.ly/VCXsse @superbreak Check out our brand new packages for The Rolling Stones + a 4* London hotel! http://bit.ly/Ri5Jhf

New range of family sailings for 2013 from The Adventure Company THE ADVENTURE Company has added a range of family sailing trips to its 2013 Family Adventures brochure. The new Croatia Sailing Adventure and Turkey Sailing Adventure allow families to swim, snorkel and take scenic hikes by day and dine in local restaurants by evening, before returning to the catamaran’s cabins to sleep. Designed for families with children aged eight and above, the packages include an experienced skipper and a hostess who prepares meals and provides entertainment. Prices start from £1,829 per child and

AVRO highlights winter flights to Luxor & Sharm el Sheikh AVRO FLIGHTS is promoting a selection of flights to Luxor and Sharm el Sheikh for winter. Return flights to Luxor lead in at £239 per person, based on a December 10 departure from Gatwick for a 14-night stay and including taxes. Flights to Sharm el Sheikh are available from Gatwick, Birmingham and Manchester, with prices starting from £185 per person, based on a departure from Gatwick on December 9 for ten nights. For more information visit www.avro.co.uk

CityJet launches Nuremberg route CITYJET HAS announced the launch of flights to Nuremberg, Germany, from January 27, 2013. A scheduled service from London City Airport will operate up to twice daily, with fares starting from £109 return, including all taxes and charges. Departures from London are at 13:05 and 18:25 from Monday to Friday and at 18:55 on Sunday, with a scheduled flight time of two hours and 50 minutes. Departures from Nuremberg are at 07:45 and 17:05 Monday-Friday and 09:30 on Saturdays. Flights can be booked at www.cityjet.com

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£1,999 per adult including flights, accommodation, excursions, breakfasts and lunches, with departures scheduled for July and August. The programme also includes a new Breathtaking Burma tour for families with teens who want to experience Southeast Asia. Prices start at £2,389 including flights for a 13-day trip. The operator is currently offering 5% off early bookings made six months or more before travel on all family trips. For more information visit www.adventurecompany.co.uk/family

RIU Hotels & Resorts adopts Travelife RIU HOTELS and Resorts has announced it is to audit its entire property portfolio against the Travelife Sustainability System by the end of 2014. The hotel group has already started phase one of the project, with the first seven of its resorts achieving Travelife Gold awards. In the next phase, during 2013/14, the company will work with its remaining properties worldwide, including those located in Bulgaria, Costa Rica, the Dominican Republic, Jamaica, Madeira, Mexico, Morocco and Spain. For details visit www.travelife.org

November 2 2012

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SPOOKED...Scott James (middle) from Superbreak popped into Thomas Cook in Dudley to get them in the Hallowe'en mood. Pictured with Scott are the agency's store manager, Lyn Finch (left) and sales consultant, Louise Robinson.

Olympic issues winter sun brochure OLYMPIC HOLIDAYS has launched its Winter Sun 2012/13 programme featuring additional hotels in Paphos and Limassol, Cyprus. Winter additions in Paphos include the five-star Coral Beach Hotel & Resort, the four-star Aloe Hotel, three-star Veronica Hotel and self-catering property, Louis King Jason. In Limassol the operator has expanded its range with the addition of the three-star Kanika Pantheon Hotel and the Moniatis Hotel in nearby Yermasoyia village. Brochure prices lead in at ÂŁ355 per person for seven nights self-catering at the Louis King Jason. The company is also offering a wider selection of vessels for its Nile cruise programme and new Rea Sea resorts, along with trips to Goa and The Gambia. For more information call 0844-499 4449 or visit www.olympicholidays.com

Travelfusion launches desktop solution

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TRAVELFUSION HAS announced the launch of its new desktop solution, which delivers low cost carriers (LCC), rail and web content directly to all GDS desktop applications. The system provides agents with a one-stop comparison tool to compare the best routes, schedules and fares with the standard GDS airlines. Offering more than 160 LCC airlines, full European rail coverage and more than 30 aggregated hotel consolidators, the company aims to provide agents with the most competitive and efficient platform for bookings. The solution is customisable and works with all GDS and mid- and back-office systems.

Applications open for Corroboree 2013 APPLICATIONS FOR Tourism Australiaâ&#x20AC;&#x2122;s next Corroboree Europe, to be held in Cairns in May 2013, are now open on the Aussie Specialist website. The event gives 300 Aussie Specialists from Europe the opportunity to travel to Australia with Qantas for training workshops in Cairns, followed by a five-day fam trip. The trip will be one of a range of itinerary options created by the countryâ&#x20AC;&#x2122;s State and Territory Organisations. Travel dates are on May 13-26 or May 14-27, depending on the departure date of the selected fam. For more information visit www.aussiespecialist.com

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newsbulletin Hurtigruten extends no single supplements offer HURTIGRUTEN HAS extended its no single supplement offer to give solo travellers more opportunities to see the Northern Lights this winter. With savings from ÂŁ378 per person off the brochure price, no single supplement sailings are now available on select departures from January 1 to mid-April 2013, as well as specific dates in November and December, with prices leading in at ÂŁ756 per person. The offer is applicable on the 12-day Classic Round Voyage, 11-day Norwegian Discovery Voyage, sevenday Classic Voyage North and six-day Classic Voyage South. All voyages are on a full board basis. Prices lead in at ÂŁ1,177 per person for a Classic Round Voyage from Bergen to Kirkenes in the north and back and ÂŁ756 for a Voyage South from Kirkenes to Bergen. For details call 020-8846 2666 or see www.hurtigruten.co.uk/agents

Newsbites â&#x2014;?

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Oxford Airport announces Manx2.com winter schedule OXFORD AIRPORT has confirmed that regular Manx2.com flights will continue to Jersey and the Isle of Man throughout winter. Since yesterday, the airline began operating four flights a week to both destinations until spring next year. Services to Belfast via the Isle of Man will continue with two flights weekly on Tuesday and Thursday, while flights to the Isle of Man and Jersey will depart on Sunday, Monday, Thursday and Friday.

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THE ELITE Travel Group Consortium is celebrating after one of its members secured a 2015 Silver Celebration World Cruise booking with Crystal Cruises to the value of ÂŁ250,000. AIR MALTA and SITA, the airline's supplier of IT services, have renegotiated a new service contract. The new agreement will bring additional benefits to the carrier including revised financial terms, improved IT technology, enhanced network resiliency and contractual flexibilities. DUSIT THANI Maldives is the latest addition to the Dusit International chain. The flagship resort opened last month and offers 100 guest villas and residences, three restaurants, two bars and a spa. ROCKY MOUNTAINEER is calling upon talented musicians to compose an original song that best complements the trainâ&#x20AC;&#x2122;s unique travel experience. The song contest is open to all genres of music from now until November 30 and the winning song will be used as the soundtrack to the upcoming Rocky Mountaineer promotional video.The contest prize also includes CDN$5,000, studio time with Canadian music producer Garth Richardson and a three-night trip to Vancouver. For details see www.facebook.com/RockyMountaineerTrain

T HE COUN T DOW N IS ON! Voyager launches on 4th December

Following an extensive refurbishment, Voyage of Discoveryâ&#x20AC;&#x2122;s new 540-passenger ship Voyager sets sail on her inaugural season to the Caribbean and South America on 4th December 2012. Find out more at www.voyagesofdiscovery.com

ÂŁ50

on board cred on diit it fo f r customers bo b oking by 30 Nov 2012*

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FOLLOW FOLLOW VOYAGERâ&#x20AC;&#x2122;S VOY YAGER A â&#x20AC;&#x2122;S PROGRESS PROGRESS ONLINE ONLINE

Embarkation Area

Â&#x152;Â&#x2DC;Ä´Č&#x201A;Â&#x153;Čą Â&#x2DC;Â&#x17E;Â&#x2014;Â?Â&#x17D; Čą

www.voy www.voyagesofdiscovery.com/voyager agesofdiscovery.com/voyager

For agency saless information contact:

Brian Brian n Langford (M4 so south outh including London)

2380 727200 Tel: T eel: 02 02380 Mobille: 07740 540304 Mobile: b.langford d@allleisuregroup.com Email: b.langford@allleisuregroup.com

Tim Fleming

Hayley H ayley Fruer (based Burgess Hill) Tel: T eel: 01444 462196 Tel: T eel: 01386 882848 Email: ail: h.fruer@allleisuregroup.com Ema Mobile: 07894 394488 Online O nline training programme: Â&#x2013;Â&#x160;Â&#x2019;Â&#x2022;ÇąČąÂ?ÇŻÄ&#x161;Â&#x17D;Â&#x2013;Â&#x2019;Â&#x2014;Â?Č&#x201C;Â&#x160;Â&#x2022;Â&#x2022;Â&#x2022;Â&#x17D;Â&#x2019;Â&#x153;Â&#x17E;Â&#x203A;Â&#x17D;Â?Â&#x203A;Â&#x2DC;Â&#x17E;Â&#x2122;ÇŻÂ&#x152;Â&#x2DC;Â&#x2013; www Â&#x2013;Â&#x160;Â&#x2019;Â&#x2022;ÇąČąÂ?ÇŻÄ&#x161;Â&#x17D;Â&#x2013;Â&#x2019;Â&#x2014;Â?Č&#x201C;Â&#x160;Â&#x2022;Â&#x2022;Â&#x2022;Â&#x17D;Â&#x2019;Â&#x153;Â&#x17E;Â&#x203A;Â&#x17D;Â?Â&#x203A;Â&#x2DC;Â&#x17E;Â&#x2122;ÇŻÂ&#x152;Â&#x2DC;Â&#x2013; www.discoverycruisingexpert.com w.discoverycruisingexpert.com (M4 north including London)

Details of improvements *ÂŁ50 on board board credit credit is per cabin and applies to new w bookings on any Winter 2012-13 cruise on cabin improvements and artists aartists impressions impressions are are correct correct at time of print but subject to change. c offer. Bookings must be made by 30th November Novembeer 2012. Voyages Voyages of Discovery is a trading name of categories FC and above, is non-refundable, noon-refundable, non-transferable and cannot be combined with witth any other offer. All LLeisure eisure Holidays Ltd ABTA W0302 ATOL 3897

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e m o h At en...

e l i E with

ileen orker E w e m o as h th? What h p to this mon u n e be

I Y’ALL. Ah’m jus back from a trip to Georgia

and I dun tell yous, ah had a mahty fahn time down there. Why we packed so much into that there week, ah hardly knows where to start. The first two nights we stayed down in Florida before heading off up the road apiece to Georgia. It be a raht easy drive, so yews might wanna tell folks planning a vacation that it be a great idea to combine them two states- they’ll be sure to thank’y for it. Our raut took uz to Cumberland, St Simon’s & Jekyll Islands, before reachin the South’s most charmin’ and historic city of Savannah. Ah wish ah coulda stayed a hol lot longer in Savannah-it sure is one of the purtiest towns you ever did see with so many mahty fawn ol’ houses and so easy for walkin aroun. We then headed on up to Atlanta passing through many historic towns along the way and even found tahm to make a stop at the ‘Whistlestop Café’ for some fried green to-mate-tos. Talkin’ about food, you sure won’t go hungry in Georgia but it sure ain’t no safe place to be a chickin. Them folks that luv fried chickin, why they’ll be like hogs in clover. But lemme tell yews they don’t take too kindly to them vegetarin folk down there. Ah didna know too much about Georgia before this here trip so ah was a mite surprised to find there were unspoilt islands running along the hol coastline with many fahn beaches. There sure is a lot to see and do in Georgia and we had a hol lotta fun. We went a horse ridin, bi-cycling, boat ridin and hiking. We also found tahm to go on a ghost walk in ol’ Savannah-“spooky” and to CocaCola World in Atlanta-“gassy”. Them folks down in Georgia were mahty friendly and sure made uz feel welcome. Ah tell y’all , ah can’t rahtly think of any folk that wouldna have a fine ol’ time down there in Georgia. Ah know we sure did. And just remember –ya can’t tell nobody nothing that ain’t ever been nowhere !

MOVERS EDWIN BLYTHE has joined Zegrahm Expeditions as president. ● TRAVELPORT HAS appointed Jasmeen Kaur as business development director, Stuart Raymond as hospitality business development manager and Chris Burwell as senior account manager. ● ONYX HOSPITALITY Group has appointed Amrita Bhalla as chief people officer. ● MELBOURNE CONVENTION + Visitors Bureau has appointed Jasmine Lim as director of International Incentives. ● DESTINATION REPRESENTATION has appointed Tracey Dyson as sales director. ● BROWNSWORD HOTELS, which encompasses Andrew Brownsword Hotels Limited (branded ABode) and The Bath Priory Limited, (a selection of country house hotels), has appointed Michael Caines as non-executive director of The Bath Priory Limited. ● ALL LEISURE Group has appointed Colin Wilson as group sales director and, in the process,has created a single sales team for the group to service all brands. ● REGENT SEVEN Seas Cruises has appointed Caroline Moody as their business development executive. ● LOWCOSTBEDS.COM HAS appointed Steve Silver as senior long haul buyer and has promoted Michelle Brackstone to the role of head of late sales. ● INTREPID TRAVEL has promoted James Thornton to managing director with effect from December 1. ●

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WEBSCLUSIVES ●

Make sure you enter our weekly crossword, sponsored by The Holiday Team. Full details can be found on Puzzle Bulletin, page 11 of this issue. You could be the lucky winner of £50 of Pizza Express vouchers. Send your entries to www.travelbulletin.co.uk

All this and more at: by EILEEN SAUNDERS of Travel Counsellors To respond to any of Eileen’s comments email jill.sayles@travelbulletin.co.uk

November 2 2012

www.travelbulletin.co.uk The home of the web savvy travel agent

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agentbulletin Booking incentives ●

DFDS SEAWAYS has launched its great Christmas giveaway where agents can claim a £5 Love2Shop voucher for every valid booking they make with the company (excluding bookings on its Dover-Dunkirk, Dover-Calais routes and its Panto day event). To claim, email loves.travelagents@dfds.com with your ABTA number, name, booking reference and email address. All vouchers will be posted after the incentive has finished and vouchers can only be claimed for bookings made between October 1 and November 30. For more information see www.dfds.co.uk/agent

●

IF ONLY... has joined forces with the UK office of the Mauritius Tourism Promotion Authority (MTPA) to offer agents the chance to win a state of the art Smart TV with 3D in time for Christmas. Every Mauritius booking made from now until December 15 will be included in the draw, and the more bookings made, the more chances agents will have to win. Heritage Resorts is one of the hotel partners in the autumn booking incentive, allowing If Only... to offer a sevennight all-inclusive holiday at Heritage Awali Golf Resort & Spa from £1,479 per person in May and June 2013.

Agent competition AGENTS CAN take part in a new competition launched by Mövenpick Hotels & Resorts, which offers up to 68 prize breaks to mark the company's redesigned Website. Agents have the chance to win a two-night break in one of the hotel group's 76 properties, with winners enjoying a 'Days of Delight' package which includes the hotel’s highest category suite – such as Presidential Suites where available, free transfers, a behind-the-scenes tour with the general manager and a bespoke dinner prepared by the executive chef. The company will draw 68 winners from all Website bookings and the competition is open until November 25. For more information visit www.moevenpick-hotels.com

TRICK OR TREAT...Staff at Co-operative Travel Merseyway in Stockport were spooked recently when Nicky Yates, business development manager for Attraction World, turned up disguised as someone slightly more sinister. The team have been busy promoting the operator’s Hallowe’en product range so Nicky took it upon herself to trick them then treat them! Pictured with Nicky (middle) are, from the left, the agency's Elaine Berrisford, Amanda Yearsley, Laura Dixon and Dawn Leatham. www.travelbulletin.co.uk

Win a Kindle with Crystal CRYSTAL CRUISES has relaunched its Agent Training Module, available on the ACE Website. The new module reflects developments and changes to the line's product that have taken place over the last year including the move to all-inclusive, ship refurbishments and dining by reservation. It focuses on Crystal’s two ships, entertainment, spa and fitness, enrichment, dining, theme cruises, the all-inclusive offering, the You Care, We Care voluntourism programme and Priority Check-In and Planning Centre. To celebrate the relaunch, the company is giving agents who complete the module before the end of November the chance to enter a prize draw to win a Kindle, with another Kindle up for grabs for those completing the module before the end of December. For more information call 020-7399 7601 or visit www.crystalcruises.co.uk

November 2 2012

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opinionbulletin

W-AITO-Go! by TED WAKE Deputy chairman, AITO Specialist Travel Agents and director, Kirker Holidays

Customer interaction – don’t forget the power of human beings! WAS fortunate enough to attend the recent ABTA Convention in Turkey. As ever, our hosts treated us to superb hospitality and the key topics under discussion were dissected afterwards in the bar with a high degree of enthusiasm. After a gap of more than five years since my last ABTA conference, it was good to be back amongst some familiar faces with more than 600 delegates who had elected to invest their time and money in this event. There is no question that this is one of the key conferences of the travel calendar and I was reminded that, even if I don’t go every year, I should make a point of attending at least every other year. I had an opportunity to contribute to the debate and fly the independents’ flag when I was included in a Q&A session with ABTA’s CEO Mark Tanzer. There was a wonderfully diverse range of perspectives, including plenty of information on what the ‘Big Boys’ have planned in the way of harnessing the latest technologies to seduce another million customers. Naturally, I was kept very busy taking notes in all the hitech presentations on optimising my Google algorithms, not to mention fine-tuning my tweets and maximising smart-phone penetration – call me old-fashioned, but the latter sounds like a nasty condition that is likely to keep my most discerning clients awake at night. Like all self-respecting AITO tour operators and agents, of course Kirker has a state-of-the-art Website – in fact we have just commissioned a new one which will have all the 21st century bells and whistles you could dream of. We also run email campaigns and use other media channels, but at the point when you have attracted the consumer’s attention, the similarity between our company’s philosophy and the ambitions of the larger on-line companies diverge. Our objective at this point is to develop a close relationship with the client by communicating directly with them via one of the highly trained human beings in our reservations team – and this involves talking on the telephone. Not perhaps the trendiest business plan for a start-up looking for venture capital cash, but the good news is that it still works brilliantly as a business model – especially if you are aiming at the top end of the market – and as long as your ambitions remain restricted to selling holidays to sophisticated, discerning human beings. Feedback from AITO Agent colleagues suggests that, whilst we are all using appropriate new technologies when the opportunity arises, the key to our ongoing success is

November 2 2012

actually more about the way we interact with customers, whether it is face-to-face or over the telephone. Selling holidays using a telephone is the sort of old fashioned Luddite fantasy that seemed unlikely five years ago – however, with the help and support of like-minded independent AITO Agents, we are confident that discerning consumers will continue to favour dealing with intelligent experts. Meanwhile, as we nurse the customer through the goal posts using the very latest, highly trained, homo sapiens, our hi-tech counterparts employ their whizzy online travel agent Website technology to provide consumers with all the electronic reassurance they need before confirming the booking. You may think I have over-simplified the state of play, or used a little artistic licence to emphasise the highlights of the challenge – and of course you would be right. But the real point is that it doesn’t matter which end of the spectrum your business is focused on, as long as you stay focused and make sure that you stick to what you know. Following three days of intensive debate, my conclusion this year was that the current market is more polarised than ever before – with the mass-market OTAs delivering high volumes of very cheap, commodity holidays and, at the other end of the market, smaller but perfectly formed AITO operators creating carefully crafted tailor-made holidays that may not be cheap, but do offer outstanding overall value for money. Business may be challenging at the moment but, for those of us who are clearly differentiated, it doesn’t matter which end of the spectrum you choose, we have a bright future ahead – just make sure you are not caught in the middle ground. Now, I really must spend more time using my smart phone. As my friend Miranda says, it really is ‘such fun!’…but just be very careful about where you put it.

To respond to any of Ted’s views email jill.sayles@travelbulletin.co.uk

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puzzlebulletin Travagrams

Su Doku Win a £50 Hotel Chocolat voucher in the travelbulletin Su Doku prize puzzle Number: 087

Can you solve the following anagrams to decipher the destination & tour operator?

Cavities Surrey

A➠

B➠ The activities offered by this cruise line are never all the same

C➠

Nirvana Salty

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, November 8th. Solution and new puzzle will appear next week. The winner for 19th October is Sharon Clayson, KWIK Travel Group in Sheffield. October 19 Solution: A=6 B=8 C=9 D=2

Crossword

Sponsored By

The birth-place of Dracula

Where Am I?

Built in 1889 by Gustave ..........

Fill in the crossword to spell the mystery location highlighted by the blue squares and visit www.travelbulletin.co.uk/crossword to submit your entry. All correct entries will be placed in a free prize draw and one lucky winner will win £50 Pizza Express vouchers. Closing date for entries is Thursday November 8th. Across 1. Independent travel agent and spa town (4) 3. US lake, sounds calm (6) 7. Mountain chain between France and Spain (8) 9. Agatha Christie's famous detective (6) 11. European capital city (4) 13. West African country (4) 14. French port (6) 16. City known as The Entertainment Capital of the World (3,5) 18. 2 Down operates from this city (6) 19. Capital of Qatar (4)

Down 1. He is the new face of Chanel No 5 (4,4) 2. European airline (3) 4. Repeat for a famous Chinese pianist (4) 5. Reality TV series, Made in ___ (7) 6. Scottish resort town (5) 8. The pula is the currency of this country (8) 10. Lakes and Mountains operator (7) 12. This dance originated in Argentina (5) 15. Low-cost flights operator, part of the Monarch group (4) 17. San Francisco airport code (3)

Number: 087

Congratulations to Suzi Ladd, Travel Experience who won the 19th October crossword prize of £50 Pizza Express vouchers

www.travelbulletin.co.uk

THE HOLIDAY TEAM IS A CONSOLIDATOR PROVIDING BEST VALUE FLIGHTS & PACKAGE HOLIDAYS TO BOOK CALL 020-8843 4300; www.theholidayteam.co.uk

The Where Am I and Travagrams solutions can be found on page 51 November 2 2012

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All you have to do is relax Guaranteed sunshine, beautiful beaches and stunning scenery, above and below the water.

The Egyptian Experts ABTA No.Y2507

Call 0845 072 2477 Visit redseaholidays.co.uk/agent

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14 Whatâ&#x20AC;&#x2122;s on where: a diary of events, seminars and debates 17 News: Whoâ&#x20AC;&#x2122;s where 45 an at-a-glance guide to which exhibitors are where 46 Floorplan 48 Exhibitors listings

a round-up of the latest developments and announcements

Destination updates & developments

18 Europe 22 Americas 27 Global Village

29 Middle East 33 Asia Pacific 38 Africa

Monday November 5

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09:00-10:00 WTM Speed Networking Platinum Suite 1, 2 & 4

Barry Gibbons, former CEO of Burger King, will open WTM.

should be done now to capitalise on the global attention.

10:00-12:00

WTM Technology enabling Travel South Gallery Room 19 - 22 IFITT is hosting a workshop to discuss the “Technology Enabled Tourism Experience Economy”. The experience economy has become an increasingly important concept in modern society as well as in business. Today, consumers increasingly strive for experiences gained by the consumption of products/services. Registration at the free workshop is required in advance – see http://ifitt.eventbrite.co.uk/#

14:30-17:30

17:00-18:00

11:30-13:30

15:00-16:30

Tuesday November 6

WTM Official Opening & Reception Platinum Suite 3 & 4 Hosted by Stephen Sackur, internationally renowned BBC correspondent and presenter. 10:30-11:15

Are there too many players in the online travel industry value chain? TT370 - Technology Presentation Theatre Are old offline relationships still valid or are they now an expensive and cumbersome drag on the value chain? Is the business of buying travel outdated? What innovations exist to overcome payments problems in the industry? Is dynamic packaging the answer? This panel session will discuss these questions and where the future of the online travel industry lies. 11:00-12:00 Search Engine Update 2012 Platinum Suite 1 This session looks at how to get search engine strategies working well for your business. The Business case for taking responsibility for ensuring access for all North Gallery Room 4 + 5 There are significant numbers of people with disabilities who wish to travel, the diversity of disabilities is often still not recognised. It is not just about wheelchair access. Four panellists will share their experience of the issues and why it makes business sense to provide holidays for disabled people. It is challenging but it makes good business sense.

What’s on where

11:00 - 12:00

11:00-12:00 Investment & Finance South Gallery Rooms 23 & 24 What initiatives should investors and owners be undertaking now to stay ahead of the game? Get the full global picture from operators and advisors. 11:00-12:00 Activity Tourism South Gallery Room 21 & 22 WTM World Responsible Tourism Day asks what responsibility do tour operators and activity providers have to ensure the safety of travellers and or the protection of the environments they use? 11:00-13:00

UNWTO & WTM Ministers' Summit - Open Borders and Open Skies: Breaking barriers to travel Platinum Suite 3 & 4 The summit will seek to shed light on how countries can effectively cooperate to advance

WTM Travel Innovation Summit in association with TTI and OpenTravel Platinum Suite 3 At this summit you will hear from the leading lights of the travel industry as well as new entrants with innovative business models. They will give their take on the very latest developments in travel that will affect all of us now and in the near future. The event is free to attend but registration in advance is required – visit www.tti.org/tti-winter-forum-2012.html Tourism and the Olympic Games 2012 – A Review Platinum Suite 4 A review of the predictions, plans, realities and tourism outcomes of London 2012, and what travel facilitation and promote the necessary liberalization of air travel. The debate will focus on existing obstacles to the sustained growth of travel and tourism; success stories of visa facilitation and the impact on demand and jobs; and current air transport policies and measures necessary to advance towards an open skies air travel industry. 11:00-12:00 How To Measure Travel Blogger ROI South Gallery Room 25 & 26 What's the relative value of a blogger's tweet, Facebook post, blog post, email, instagram photo... promoting your brand? How does the number of followers, fans, pageviews, retweets, likes, stumbles... affect the value of each? Once value is measurable, how do you calculate the ROI of an investment in bloggers given that each offers a different mix of social reach and focuses on different niches? 11:00-12:00

Adventure Travel, Trends & Economic Impact South Gallery Room 19 This session addresses the current state of affairs of the adventure tourism sector, growth patterns and potential. Additionally, we’ll explore the importance of the economic impact of adventure tourism versus mass tourism to support purposeful development of specialized forms of tourism as means of stimulating local economic growth. 12:00-15:40 WTM WRTD Speakers’ Corner AS275 - South Hall and UKI230 - North Hall As part of the WTM World Responsible Tourism Day programme, delegates will get the chance to talk about their own responsible tourism activity, explore new ideas and introduce opinions on ethical trends. There will be 13 tenminute Speakers’ Corner slots on Tuesday and Wednesday on the exhibition floor. 12:30-13:30 Content Converts Platinum Suite 1 This seminar will tell you about the latest advances in content that converts website visitors to customers. 12:30-13:30 Risk Management South Gallery Rooms 23 & 24 In an ever complex world of global challenges, which are the best strategies to be adopted by

WTM Technology Drinks Reception TT370 - Technology Presentation Theatre Sponsored by Illusions Online, a global technology company that provides unique customised solutions for operators, Destination Management Companies (DMCs) and travel agents. 17:00-18:00 World Tourism Awards Platinum Suite 4 The World Tourism Awarda, celebrates its 15th anniversary this year and was established to recognize the extraordinary initiatives by individuals, companies, organisations, destinations and attractions for outstanding accomplishment in the travel industry.

hotels to mitigate the myriad risks confronting them? 12:30-13:30 Tourism and Child Protection South Gallery Room 21 & 22 The panel will explore how the industry can more effectively address the challenge of protecting children. 12:30-13:30 Wildlife Tourism South Gallery Room 19 Rapid development brings numerous environmental concerns that could endanger wildlife. The session will study how the industry can positively contribute, educating visitors, helping to fund conservation, creating wildlife dependent livelihoods for local people. 12:30-13:30 World Travel Market 2012 Industry Report South Gallery Room 25 & 26 A report on the future holiday trends from WTM exhibitors and Meridian Club members as well as UK holidaymakers. 13:30-14:15

What are the 4 Ps of Conversion for the Online Travel Supply Chain? TT370 - Technology Presentation Theatre Find out how a revolutionary technology can capture and process the big data of availability search traffic in real time. Learn also how the resulting live intelligence can be applied to ensure that relevant, available and attractively priced products are quickly served up to meet demand and improve customer choice, satisfaction and bookings. 14:00-15:00 Social Media Master Class Platinum Suite 1 In this session, you will hear from those with the experience to give you a real insight into succeeding on this important channel. Many travel organisations are now finding that social media is not just a fantastic customer service channel but is also driving a significant proportion of sales. 14:00-15:30

Maximising Local Economic Development South Gallery Room 21 & 22 Tourism claims to be the world’s largest

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industry and employs 1 in 12 people. In this panel we look at how tourism can increase its contribution to the local communities in destinations through employment, local sourcing of goods and services and by encouraging tourists to buy local. 14:00-15:00 Is tourism inclusive enough? South Gallery Room 19 Is an annual holiday something that everyone should expect? In this panel we’ll look at the different assumptions in Europe and further afield about the right to an annual holiday and look at the different ways in which the industry rises, or not, to the challenge of making provision for everyone. 14:00-15:00

10:30-12:00

10:45-12:00

11:00-12:00 Customer Service South Gallery Room 19 When ‘good’ is no longer good enough, how can hotels win the war for customer loyalty? Is there even such a thing as customer loyalty anymore? Find the answers to these questions, and many more. 11:00-11:30 Italy's Best Tours - Destination Briefing EM1660 - Toscana Promozione - North Hall Presentation of 2013 tours, excursions and different experiences. 11:00-12:00

Management of Customer reviews. Why are hotels so bad at it? Does it really matter? South Gallery Room 27 & 28

15:30-16:30 Going Mobile Platinum Suite 1 Hear from those who already have the hard-won experience about how to profit from going mobile. As PC sales fall, smartphone sales continue to rocket with Android handsets now taking the lion’s share. The PC has entered a period of decline, netbooks are dead and it appears that mobile computing is the future. Is mobile working for your organisation or are you in danger of being left behind? Is the time now right to invest in this channel or is it still a viable option just to rely on the web?

As an Industry, hoteliers seem to hate review sites like Trip-advisor, bemoaning their accuracy and fairness. However, 60% of holiday makers now look at Customer Review scores before booking a holiday. Successfully managing a hotels online review scores can increase bookings by 30% with the same averting spend. Too good to be true? Come and listen to expert advice on quick and simple ways to boost review scores and how these reviews need to be posted to maximise exposure within Google. 12:00-15:40

WTM WRDTD Speakers' Corner AS275- South Hall and UK1230 North Hall As part of the WTM World Responsible Tourism Day programme, delegates will get the chance to talk about their own responsible tourism activity, explore new ideas and introduce opinions on ethical trends. There will be 13 ten-minute Speakers’ Corner slots on Tuesday and Wednesday on the exhibition floor. 12:30-13:30 Marketing in 2020 South Gallery Room 19 Do the traditional models of marketing still hold sway? How will hotels need to evolve their marketing strategies to satisfy business goals over the remainder of the decade? 12:30-13:30

The Paradigm Shift in Travel and Tourism - New Rules for Competitive Success TT370 - Technology Presentation Theatre Changes in consumer behaviour and technology, particularly the Internet, are radically transforming the face of travel and tourism. This presentation will offer key strategies for continued competitiveness amidst a changing industry.

17:00-18:00 Latest Tech Trends Platinum Suite 1 Attend this seminar and learn about the latest consumer and travel technology trends that will be affecting you and your customers. 17:00-18:00 ATTA Regional Meeting South Gallery Room 20 Open to all, the Adventure Travel Trade Association (ATTA) delivers a global adventure travel market insights and trends briefing. The session will enable peer-to-peer networking between attending media, tour operators, destinations, and adventure travel agents.

12:30-13:15

Data.Trend.Connect - Panning for gold in the information stream TT370 - Technology Presentation Theatre Tim Weeks from RateGain will talk about the importance of leveraging an integrated approach to information management and distribution. In a world inundated with information from OTA sites through to Tripadvisor, Facebook and Twitter, how do we use this wealth of Data to ensure we are driving a clear, crisp and consistent view of the hotels public profile, from rates and availability to brand image. 13:10-13:45

Getting content into the traveller's hand: mobile trends South Gallery Rooms 23 - 26 45% % of the world’s population now has a mobile phone and an increasing proportion of those devices are smartphones. The rise of the connected traveller means that traditional printed guide books are being ditched for social travel applications and interactive mobile content. What does this mean for travel companies? 13:30-14:15

Travel Marketing is Dead - New Standards in Social Marketing and Mobile TT370 - Technology Presentation Theatre This master class leads the audience through the myriad social and mobile marketing strategies available to brands today. 14:00-15:00

Innovation: Shaking Up The Travel Marketplace South Gallery Room 21 & 22 This session provides a virtual weathervane for gauging what lies ahead as PhoCusWright shares the hot topics and key trends that will shape the online travel landscape in 2013 and beyond.

What’s on where

What do guests expect today, how do the hotels respond to it? South Gallery Room 20 This session will include new figures and stats resulting from 2012 about the global trends and the spa market. Furthermore it will feature new trends regarding the wellbeing needs of the spa traveller and how the hotels respond to that.

14:00-15:00 WTM Global Trends Report 2012 South Gallery Room 25 & 26 Produced in association with Euromonitor International the report presents an overview of the leading new trends emerging within the industry, focusing on key regions and topics.

16:30-17:30 Responsible Volunteering South Gallery Room 21 & 22 Increasing demand for volunteer experiences is being met by a growing number of volunteer service organisations, most of whom have their headquarters in the developed world. Most of these emerging companies have excellent, transparent credentials with the aim of matching volunteers to projects and ensuring that communities see widespread benefit. However, there is increasing concern amongst host governments about the activities of some volunteering companies. This session will search out the problems and how they can best be addressed.

Wednesday November 7

Out Now Business Class Better LGBT Marketing Strategies South Gallery Rooms 21 & 22 The global market for tourism by lesbian, gay, bisexual and transgender (LGBT) travellers accounts for more than 6% of total tourism spending. As more industry participants gear up to meet the travel needs of LGBT people, there is an increasing need for industryleading expert understanding and insights and the LGBT Marketing Masterclass at WTM presented by Out Now defines the global standard for education in the area of LGBT tourism.

The Future for Activity, Adventure and Sports Tourism South Gallery Room 23 & 24 Activity, Adventure and Sports Tourism is evolving fast; changing demographics, changing expectations – as new destinations and activities evolve. What does the future hold? How can every destination can get the best from Activity tourism?

Tuesday November 6

Face to Face with Lord Andrew Adonis - ITT Conference Platinum Suite 3 and 4 The former Secretary of State for Transport, Lord Adonis, will discuss the urgent transport challenges facing the UK, in particular the contentious issue of runway capacity in the South-East of England. Is a third runway at Heathrow realistic, and does Lord Foster's Thames Estuary Airport make sense? Lord Adonis will be interviewed by ITT Chairman, Dr Steven Freudmann.

14:00-15:00

What’s on where

S04 TB0211 WTM Diary of Events and News_Layout 1 31/10/2012 16:10 Page 16

14:15-17:45 WTM Powerhouse Economies Platinum Suite 4 There is exceptional potential for growth in Brazil, China, India, Russia and South Africa as origin markets. How real is this potential? What will inhibit this growth? Where are the business opportunities? ETOA and ETC will present research into each market with an economic and demographic overview, followed by two expert speakers providing a travel industry perspective and a short Q&A session. 14:30-15:30

Airline - Setting the scene: the big challenges Platinum Suite 3 Taking a look at the challenges the industry continues to face and the mountains it must climb including fuel prices soaring, taxes rising, demand weakening, airport and runway capacity, what do the new generation aircraft mean and how are business models changing? 15:30-16:30

Excursions without excuses improving the quality of excursions through sustainability

10:00-11:00 WTM Speed Networking AF750 - Meridian Club Lounge (North Hall)

Wednesday November 7

15:30-16:15

A simple way to increase the attractiveness and profitability for rent-a-car companies, hotels and travel agencies TT370 - Technology Presentation Theatre The «ComfortWay» company presents a new product on the European market - a tourist pocket assistant. It is very easy to use device with dozens of useful functions in the trip - from the mobile Internet and phone calls at low rates to online services of booking tables at restaurants, tour ordering, ticketing and getting discount coupons. 16:30-17:30 Latest Tech Trends Platinum Suite 3 Attend this seminar and learn about the latest

The Silk Road in 40 minutes: A social media campaign EM850 - Turkish Culture & Tourism Office An interactive workshop in which we take a tourism destination with little or no social media and show how to do something with impact in just 40 minutes.

Are tourists paying enough for entrance to the world's natural and cultural heritage? South Gallery Room 19 & 20 Are tourists paying enough for entrance to the world's natural and cultural heritage? How are these natural and cultural heritage sites to survive the onslaught? What can the industry do to help conserve out world heritage?

10:30-12:00

12:30-13:30

10:30-11:15

Thursday November 8

South Gallery Rooms 20 Join the Travel Foundation and a host of industry experts for an insightful and lively focus on sustainable excursions. From developing products that give back, to auditing and ‘fixing’ problems, the session will discuss the issues and present both best practice case studies and practical advice on getting excursions right.

WTM presents - Optimising Hotel Distribution: Channels & Direct Bookings TT370 - Technology Presentation Theatre 11:20-11:55

#travelfail - Crisis management and social media EM850 - Turkish Culture & Tourism Office Many travel organisations have turned to social media to help them out of a crisis, as well as inhouse training by media and crisis specialists. How can you do this effectively without making the crisis a total disaster? The session also includes case studies of how it has worked in the past. 12:00-12:45

WTM Talk Business with Carolyn McCall OBE AF750 - Meridian Club Lounge (North Hall) As part of the WTM Talk Business Series, John Strickland talks with Carolyn McCall OBE, CEO of easyJet about life in the airline industry since she joined over 2 years ago. What have been the toughest challenges she's faced, how has she steered the company to increased profitability and changed its customer focus? 12:00-15:00 WTM Advice Clinics Main Boulevard Area - Near Hall Entrance 10 Experts will each provide 15-minute one-to-one sessions of advice on their sector. Bookings are advised to be made before WTM as they fill up very quickly.

12:30-13:30

The Future is Halal : The rise of the affluent Muslim traveller South Gallery Rooms 21 & 22 Muslims are predicted to make up almost one in three of the world's population by 2025, and increasing numbers of well-heeled, welleducated Muslims are already seeking out goods and services that meet their religious needs - not only at home, but also when they travel. This session provides a detailed context to the emergence of a new and growing consumer group, The Global Urban Muslim.

consumer and travel technology trends that will be affecting you and your customers. 16:30-17:15

How to get to know your customer and harness that knowledge to the best effect TT370 - Technology Presentation Theatre This is a very important topic and a key trend that we have identified in email marketing. Through effective targeting and segmentation, businesses in the travel sector are able to increase revenues through improved contact engagement. Understanding a customer’s needs, spending habits, and preferences allows a business to effectively communicate the right type of content and convert emails to sales. 17:00-18:30

WTM WRTD Networking Reception Platinum Suite 1 A chance to meet and share views on responsible tourism with experts and those who are new to responsible tourism or are considering responsible tourism activity within their business for the first time.

13:30-14:15 WTM Talk Business with Martin Glenn AF750 - Meridian Club Lounge (North Hall) Martin Glenn who was appointed CEO of Birds Eye Iglo Group in 2006, is accredited as the man who gave the frozen food industry a good shakeup. His business strategy of introducing more innovation into the company and the Birds Eye ranges, cutting costs and dropping underperforming products producing remarkable results are a valuable insight for the travel and tourism industry.

14:00-16:00 Tourism Futures Forum South Gallery Room 19 & 20 This session will be organised by The University of Bournemouth in partnership with World Travel Market and will engage leading tourism practitioners from around the world on an interactive discussion to examine the future of tourism. 14:00-15:15

12:45-13:30

WTM Talk Business with Andrzej Moyseowicz AF750 - WTM Meridian Club Lounge North Hall As part of the WTM Talk Business Series, this is

Green Innovation in Tourism: Enhancing competitiveness and reducing costs South Gallery Rooms 21 & 22 With one billion international visitors expected in 2012, how can tourism sustain its responsible

an opportunity to hear from one of the world’s

growth through innovative practices aiming at

most creative advertising giants Saatchi &

reducing its negative impact?

Saatchi. Andrzej Moyseowicz will be revealing how the power of creativity can help travel brands and businesses rise above the current business uncertainties.

14:15-15:15

The best DMO innovations of 2013 TT370 - Technology Presentation Theatre A look at how other tourist boards and suppliers

13:00-13:30

Facebook - Where does it go from here? TT370 - Technology Presentation Theatre

have been innovating in 2012 – and what plans

With almost one billion users, Facebook is the

15:15-15:20

pre-eminent social network – but how can

are in place for 2013. Wrap and End of WTM Social Travel Market

travel and tourism companies make it work for

TT370 - Technology Presentation Theatre

them?

A round-up of WTM Social Travel Market.

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WTMnews easyJet boss joins Talk Business Series EASYJET CHIEF executive, Carolyn McCall, will be joined by Birds Eye boss and Saatchi & Saatchi executive as part of new WTM Talk Business Series on Thursday November 8. McCall will be the first of three senior business leaders to talk about the issues and challenges of business in the current uncertain economic climate. The Talk Business Series will be one of a number of events taking place on Thursday and is hosted in the WTM Meridian Club lounge in the North Halls.

Business Travel Market co-locates with WTM in 2013 BUSINESS TRAVEL Market (BTM), will be co-located alongside World Travel Market next year, which takes place at ExCeL between November 4-7. The fifth edition of BTM remains a two-day event with a pan-European Hosted Buyer Programme and takes place on November 67, the final two days of WTM. BTM exhibition director Paul Robin said: “We are excited by the business opportunities the colocation with WTM gives our clients, but the good news doesn’t end there. We are continuing to invest and build on the success of BTM’s high quality Hosted Buyer Programme; the first in the corporate travel sector. "We are also launching a series of invitation-only industry dinners throughout the year as well as a new BTM Knowledge Conference in June in London. This creates many more touch points for our clients with the market throughout the year; all leading to the main event in November."

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InBrief ● WTM WILL host controversial former UK transport minister, Lord Andrew Adonis, on

Tuesday November 6 in Platinum Suites 3-4 at 14:00. Lord Adonis will discuss the urgent transport challenges facing the UK, in particular the contentious issue of runway capacity in the South-East of England. He is a supporter of expanding Heathrow Airport having tried to push through a third runway for the airport while transport secretary in the previous UK Government in 2009/10. He will also discuss other proposals including a Thames Estuary airport dubbed ‘Boris Island’ as it is favoured by London Major Boris Johnson. ● HOTELBEDS is announcing its 2012 results and future plans at next week's show. This

year's highlights have included a €1.45billion forecast in transaction values (up from €1.2billion in 2011) and 54,600 hotels available for clients on www.hotelbeds.com (45,000 in 2011). Future plans up to 2015 include a doubling of online accommodation market growth rates, estimated at 7.3%; and the Americas region is expected to see a 20% growth. For details visit stand GV320. ● THE VIEW from The Shard, the new visitor experience at the pinnacle of The Shard -

London’s newest landmark, and Western Europe’s tallest building - will be at WTM for the first time this year, ahead of its opening on February 1, 2013 at stand L315. Regular briefings will be held on the stand and agents and operators visiting the stand will have the chance to win a pair of tickets to The View from The Shard and dinner for two at nearby restaurant, Roast. ● BARRY GIBBONS, former CEO of the US-based Burger King Corporation - and the man

dubbed the ‘Turn Around Champ’ will officially open this year’s show on Monday November 5 at 11:30 in Platinum Suite 3 and 4. Gibbons will talk about creating and maintaining business in a tough economic climate. ● WTM WILL be running a session on which of the emerging economies has the most

potential for organisations, which focuses on the individual markets of Brazil, India, Russia, China and South Africa. The Powerhouse Economies session, which takes place on Wednesday November 7 in Platinum Suite 4 at 14:15, will examine each of the five countries’ individual travel and tourism potential with research into each market followed by presentations from expert speakers.

Out Now launches LGBT business-to-business network MARKETING SPECIALIST Out Now Global is launching a new business networking service for travel companies looking to build share, reach and presence in the multi-billion valued travel market comprised of LGBT (lesbian, gay, bisexual and transgender) people at WTM. Out Now Business Class (www.outnowbusinessclass.com) officially launches at this year's event and includes a new pavilion to help industry operators unlock the potential of the LGBT travel market, which accounts for 6% of the population and is worth at least US$165billion annually to the total global travel industry. Members of Out Now Business Class have online access to a premium suite of research, education and training resources to help operators grow their business in the LGBT market by getting access to the latest key market intelligence, customer trends, training programs and marketing strategies. Out Now Global founder and CEO Ian Johnson said: "Forward thinking brands know that effective LGBT marketing is much more than just selling stuff. Investment in areas

such as customer service is paramount. But few businesses can do it on their own. Out Now Business Class is designed to help the travel industry better understand and leverage the LGBT consumer market through informed education and training, better networking opportunities and enhanced access to important trends around purchasing behaviours and decisions." The company will release its latest and most comprehensive research at this year's show, with new data from more than 20 countries including Brazil, India, Israel and Turkey. The new LGBT2020 tourism spend projections for 2013 will also be released, and Out Now Business Class will screen its first gay airline advert at their its marketing masterclass which takes place on Wednesday November 7 at 10:30. Companies exhibiting in the Out Now Business Class LGBT exhibition space include Antwerp, Berlin and Helsinki Tourism, Visit Mexico, THE OUT NYC, World Outgames 2013 and LGBT Confex.

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e p o r u e M WT

RIPLEY’S BELIEVE It Or Not! London, which features more than 700 authentic artefacts and curiosities from around the world, is offering travel agents the chance to explore the attraction for free during World Travel Market. Agents can sign-up for a complimentary visit at stand L225. Exhibits include a 2012 Olympic torch signed by Laura Trott, a portrait of Sting carved from a telephone book and a painting on a papal leaf. For details see www.ripleyslondon.com

Netherlands CBI develops community tourism THE NETHERLANDS CBI is promoting responsible and sustainable business relationships with selected partners from across the globe. Up to 75 of the 280-plus businesses that come under the tutelage of the Ministry of Foreign Affairs of the Netherlands will be present at WTM seeking to put into practice the business lessons they have learned to prepare them to work effectively with EU source markets. The CBI trains and mentors organisations overseas both ethically and commercially in order to maximise the value chain for both source and destination markets. The CBI exporters’ database contains hundreds of suppliers from across the developing world, all of them audited and prepared for the rigours of doing business in Europe. For more information visit stand GV370 or see www.cbi.eu

Turkey hosts WTM workshop & welcomes selection of new hotels TURKEY REPORTS a 50% increase in foreign visitors over the last five years, with the UK making up the third largest proportion of visitors after Germany and Russia. At this year’s show the destination will be hosting a workshop entitled ‘WTM Social Travel Market’ in association with the Turkish Ministry of Culture and Tourism on its stands (EM800 and EM850) between 10:15-12:30 on November 8. Meanwhile, the destination has welcomed a range of new hotel openings this year including the 212-room Renaissance Istanbul Bosphorus Hotel; a five-star Marti Istanbul Hotel; and

Kusadasi Golf & Spa, a Club La Costa resort that offers Kusadasi's first international standard golf course. Other new hotel developments include a new Raffles hotel in Istanbul, set to open later this year; a new Club Med Resort in Belek, scheduled to open in March 2013; a fifth Sensatori hotel in Sorgun, near Side in Antalya from Thomson, which is due to open next summer; and a new property in Bodrum from Mandarin Oriental Group, which is set to open in 2014.

Cappadocia

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WTMeurope THE NORTH Cyprus Tourism Centre has been appointed an official World Responsible Tourism Day partner for this year’s show. Objectives include encouraging more responsible behaviour within the travel industry; educating the market place and debating key environmental issues; and exploring how destinations can be made more sustainable through case studies of best practice. Visit the North Cyprus Tourism Centre (stand EM750), to find out more about the destination and its responsible tourism initiatives or see www.simplynorthcyprus.com

MTA unveils new tourism developments THE MALTA Tourism Authority is focusing on a number of new tourism developments for next year and is working with a range of new operators to ensure that the popularity of Maltese Islands in the UK market continues to go from strength to strength. This year has already seen a number of new specialist and niche tour operators commence business to Malta including Off the Map Travel, Vamos Travel/Green World Holidays, Martin Randall, Halsbury Travel, Tailored Travel, Ionian Weddings and Brightwater Holidays. Meanwhile, Valetta is currently in the bidding to become the European Capital of Culture in 2018. The hope is to create a high profile initiative which gives the city the chance to celebrate and showcase its uniqueness of culture, creativity, place and people. See www.valletta2018.org for details. Other new developments for 2013 include two new dive sites and a stand-alone Wellness & Spa brochure, which the MTA will be unveiling at this year’s show. For more information see www.visitmalta.com or visit stand EM1150.

Balkan showcases new golf programme BALKAN HOLIDAYS Thracian Cliffs near Balchik will be showcasing its new golf programme to Bulgaria and Lake Bled, Slovenia to WTM visitors. Agents visiting the stand can learn more about the new fivestar Thracian Cliffs Golf & Beach Resort, which together with the Lighthouse Golf Resort and Blacksearama Golf & Villas are located on the northern Black Sea coast at Cape Kaliakra near the resort of Balchik. The operator has also launched a new Twitter account #Balkangolf where agents can find out the latest news about the company’s golf holidays to Bulgaria and Slovenia. For more information visit www.balkanholidays.co.uk/agents, call 0845-130 1114 or visit stand EM735.

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WTMeurope Rural Cyprus offers wine tasting opportunity RURAL CYPRUS (stand EM1120) is inviting agents to its stand to experience wine tasting with an expert sommelier. The region has welcomed six new wine routes which visitors can follow to experience wine tasting and local Cypriot dishes in one of the 40 boutique wineries, including a new winery which has just opened in Larnaca, Ktima Dafermou Winery. The region has also seen significant investment in its ‘rural’ product, with new boutique style hotels available, offering modern comforts in a traditional style, such as Casale Panayiotis in Kalopanayiotis, The Library Hotel in Kalavasos and Apokryfo in Lofou.

Cyprus promotes sports, wine & sustainability themes

ALDEMAR HOTELS & Spa, which is co-exhibiting with the Greek National Tourism Organisation on stand EM1000, will feature the skills of talented chef George Hatzopoulos, who will be cooking from 15:00-16:00 on Monday November 5, then between 13:30-14:30 on the following three days, to showcase the hotel group’s cuisine range. For more information visit www.aldemarhotels.com

SPORT FORMS one of the key themes for the Cyprus Tourism Organisation at this year’s WTM; since hosting Team GB for the Athens Games in 2004 Cyprus has remained a regular training ground for British sportsmen and women due to its year-round temperate climate and facilities, which are suitable both for professionals and those who simply like to stay in shape on holiday. A particular focus this year will be tennis, with the opening of the new Annabelle Croft Tennis Academy, and sailing, following Cypriot Olympian Pavlos Kontides’ win of a silver medal at the London Games. Continuing the nautical theme, experts will also be on hand to discuss the island’s diving offering, as four new dive sites get underway next year. This year’s show will also coincide with the opening of the Limassol Marina and the tourism organisation will also be offering the chance to sample wine from some of the island’s boutique wineries alongside typical Cypriot bites. Responsible tourism is increasingly on the agenda across the island. Updates on new and established projects – such as ‘Greener Beaches’, an initiative created with the Travel Foundation which uses local materials and craftsmen to make beach tourism more sustainable – will be available. For more information visit stand EM1100 or see www.visitcyprus.com

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WTMeurope City Cruises showcases latest fleet addition plus new products for 2013 CITY CRUISES is encouraging visitors to learn more about its new products for 2013 and its newest addition to its fleet by visiting its stand (L305), where brochures containing product information, as well as boat-shaped USB memory sticks will be available. The company’s new boat will be the largest passenger vessel on the Thames, offering cruises for both day and night for 600 passengers. The Millennium Diamond has been designed and built in Croatia, and is part of a £4million fleet upgrade programme which signals the company's commitment to the long-term growth of its passenger business on the River Thames.

The third-generation RiverLiner will enable the company to expand its Central London route, which links the three World Heritage Sites of Westminster, the Tower of London and Maritime Greenwich. The line’s CEO Rita Beckwith said: “In London we have better access to the river than any city in the world. The River Thames is the heart of London, enjoyed by Londoners, tourists, businesses and people of all ages. It offers people a moment of calm in a busy city and we are proud of our heritage for providing quality services for people to enjoy this city from its best angle.” The shortest trips last between 20-30 minutes, while the full experience takes

Britain’s Heritage Cities give visitors something to write home about EXHIBITING FOR the first time at this year’s show, Britain’s Heritage Cities aims to give visitors something to write home about during 2013 and 2014. The group of eight cities - Bath, Carlisle, Chester, Durham, Lincoln, Oxford, Stratford-upon-Avon and York share 2,000 years of history and a desire to reach out to an overseas visitors market. Chair of the consortium Gerald Tattum said: “This is the first time we have exhibited as a group at any major UK event. We’ve never had an opportunity like this before, and linking up with UKInbound at WTM gives us the ideal opportunity to highlight, as a group of cities, what we have to offer from world class theatres, restaurants, and hotels, to spas, festivals and attractions.” The group will be handing out postcards to delegates visiting WTM, and asking them to give their suggestions about what they might ‘write home about’ from Britain¹s Heritage Cities in 2013. The most inventive entry will win a two-night VIP trip for two people to a member city of their choice. For details see www.heritagecities.com or visit stand UK1400. P.RO.TOUR, the tourism promotion organisation for the Greek Island of Rhodes, will be launching its 'Sun kissed by Rodos' campaign at a celebrity hosted event on Monday November 5 at 15:30 on stand EM950. There will also be a chance to win a luxury trip for two to Rhodes. The campaign will also include a roadshow, social media campaign and an additional competition to win a luxury trip to the island.

passengers on a three-hour round trip from Westminster to Greenwich and back again. Prices for single tickets start from £8.40 per adult with special rates for senior citizens, children under 16 and students with a valid ID. The company has also launched Afternoon Tea tours, which run from Friday to Sunday at 15:15 weekly and include a return journey from Tower Pier. A range of sandwiches and traditional cakes are served as passengers take in the sights, and a glass of Champagne is included for an additional £8. The oneand-a-half hour cruise costs £20 for adults and £13 for children aged two-12. For details see www.citycruises.com or call 020-7740 0400.

Skål hosts networking reception at Aloft Hotel SKÅL INTERNATIONAL London is hosting a networking drinks reception on Monday November 5 from 17:30-20:00 at the Aloft Hotel, adjacent to Excel. More than 100 skålleagues from more than 25 different clubs will be attending and pre-booking is essential. Tickets cost £15 and include wine or soft drinks and nibbles. For more information call 020-7769 4536, see http://skallondonwtm.eventbrite.co.uk or visit stand UKI334.

THE WORLD’S LEADING CITY PASS PROVIDER THE LEISURE PASS GROUP CREATE AND OPERATE CITY PASSES WORLDWIDE. Visit us at this years World Travel Market to learn more about: • Our London, Paris and Berlin passes. • How you can earn commission by selling our passes. • Our new LPOS 2 operating system and how it could help power your city pass. • How we could help you set up a city pass.

VISIT US AT STAND UKI421 www.travelbulletin.co.uk

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s a c i r e m a WTM Surfer at sunset

Sign up to California's training for the chance to win a case of wine AGENTS ARE being encouraged to attend the Visit California stand to sign up for California Expert – California’s online training programme, www.californiaexpert.co.uk. All agents signing up will be entered into a prize draw for a case of California wine. The tourist office is currently working on a redesign of the training programme for next year, which will include more engaging, interactive content including a wider

selection of videos to showcase the diversity of the Golden State. The refresh will also include an overhaul of the individual modules, shortening the course length by between 10 and 15%, while the look and feel of the site will be brought more in line with Visit California’s other online assets. For more information see www.californiaexpert.co.uk and www.visitcalifornia.com or visit stand NA340.

BDOT unveils new campaign & offers visitors a taste of Bermudian culture COME AND visit the Bermuda Department of Tourism at stand CA210 for an exotic and cultural Bermudian experience The Bermuda Department of Tourism (BDOT) will be showcasing a selection of Bermudian delights at WTM to highlight there is more to the destination than its beaches. As well as Miss Bermuda making a guest appearance, visitors to the stand (CA210) will also be given the opportunity to experience true Bermudian culture as exotic Gombey dancers perform on stand, bringing the destination to life. The BDOT team will be on hand to answer any queries concerning Bermuda as well as share

the philosophy behind the new branding and plans for the destination in 2013. The new campaign will be focused on the island’s key tourism products as identified in the National Tourism Master Plan, including: Leisure & Entertainment, Beach, Eco & Nature, Cultural, Sports & Golf, Nautical, Cruise, Business Travel, and Meetings and Incentive groups. The National Tourism Plan serves to define the consumer’s vision of the destination, and BDOT will be bringing this vision to life at this year's show. Meanwhile, one visitor to the stand will also have a chance of winning a trip to the island. The department of

Sandals celebrates progress of investment programme A DELEGATION of senior management from Sandals Resorts International has confirmed their attendance at this year's show, where the Luxury Included Caribbean hotel group will be promoting the success of its investment programme over the past 12 months. This year's product enhancements have included a new destination wedding offering ‘Your Wedding. Your Style.’; a programme of refurbishments and improvements to the existing resort portfolio; the launch of ‘Sandals Corporate University’; and continued efforts in environmental best practice. For details visit stands CA240, CA325 and CA150.

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tourism's director William Griffith said: “World Travel Market is a fantastic opportunity for us to bring a taste of Bermuda to the UK and to affirm our new slogan that there is “so much more” to Bermuda. The island not only offers naturally beautiful views and landscapes, but it is infused with culture and history and has a variety of things to see, do and enjoy in all seasons throughout the year. We are looking forward to exhibiting at the event and we are keen to communicate our message by sharing some of the many wonders that Bermuda has to offer.” For more information see www.gotobermuda.co.uk

Birthday giveaway for agents at CTC stand THE CANADIAN Tourism Commission (CTC) will be busy celebrating at this year's show (stand NA300) to make 50 years since a Canadian tourist office was opened in the UK and 21 years of its Canada Specialist Training programme. New Canadian exhibitors attending WTM for the first time this year include Guananoque Boat Line, One Ocean expeditions, Butchart Gardens and the Sandman Hotel Group/The Sutton Place Hotel Company. Qualified Canada Specialist Agents who introduce themselves at the stand will be entitled to a surprise 21st birthday giveaway. To register and complete the training module in advance of WTM visit www.canadaspecialist.co.uk

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WTMamericas Papua New Guinea reports steady increase in visitors PAPUA NEW Guinea has announced that it will be exhibiting for the first time this year. Demand from tour operators prompted by enquiries from travellers encouraged The Papua New Guinea Tourism Promotion Authority to open a London office earlier this year and consequentially it was deemed important for the London team to exhibit at WTM. Leith Isaac, director of marketing for the authority, said: “We have recently had a steady increase in tourism from both the UK and Europe and feel strongly that this market which has already shown great enthusiasm for Papua will have an opportunity to meet and discus our wonderful destination with members of our team at World Travel Market.” The authority reports that since the London office opened last January, an increasing number of UK tour operators are now featuring this diverse destination. For more information visit stand AS652 or see www.papuanewguinea.travel

Celebrate 50 years of independence with the Jamaica Tourist Board THE JAMAICA Tourist Board is inviting travel agents to celebrate the island’s 50th anniversary of independence at its new, larger stand this year. Agents can sample rum punch and find out the latest news and developments from Jamaica’s key partners. Taking the theme ‘A Nation on a Mission’, the Jamaica stand will also offer a few surprises including a celebrated sports star who will be making an appearance following their success in the sporting arena this year. To thank agents and operators for their year-round efforts in promoting Jamaica, the tourist board is also hosting special trade receptions. On each day of the show, one-toone presentations for travel agents visiting the stand will be available, giving agents the opportunity to learn about the destination’s latest news and developments, while also receiving immediate access to the online Jamaica Travel Specialist training programme. On Wednesday November 7 the destination will be hosting a master class in rum blending from 14:00-16:00, where agents can learn more about Jamaican rum and have the chance to mix their own unique, Jamaican spirit. The stand will also be host to Caribbean Sunset Hour from 17:00-19:00, serving Independence Punch to visitors.

Special-edition posters will be given to the first 50 agents visiting the stand. The posters include iconic images of Jamaica and the celebrated Jamaica 50 logo. Elizabeth Fox, the tourist board's regional director for UK and Northern Europe, said: “This year has been extremely important for Jamaica and we are already starting to see the results of the international media attention the destination has received. With the additional Virgin Atlantic flight launching on November 16 to Montego Bay, we are confident Jamaica will continue to perform well during 2013 and to see an increase in visitor numbers.” Meanwhile, the JTB reports that operators are seeing a considerable increase in holiday bookings to Jamaica as a direct result of the staging of Jamaica House at the O2 Arena during the London Olympics. The tourist office's director of tourism John Lynch said: "We are thrilled to hear that bookings have been impressive, showcasing significant upswings in all areas. The increase in airlift by both TUI and Virgin Holidays has meant that the build-up in demand created over the Olympic period has been converted into actual bookings." For more information visit stand CA240 or see www.visitjamaica.com

Agent training incentive from CTO THE CARIBBEAN Tourism Organisation (CTO) will hold an agent training incentive on its stand on the morning of Wednesday November 7, where agents will have the opportunity to listen to presentations and interact with Caribbean partners. There will also be an opportunity to participate in a Caribbean treasure hunt, whereby agents, will visit the stands within the Caribbean area and source prizes. From 17:00, the CTO stand (C140) and some of the other Caribbean stands will host a Street Party, whereby visitors to the area, will be able to sample Caribbean food and drink, whilst listening to music performed by a Caribbean Band. The CTO’s main focus will be to update visitors on the latest news from the Caribbean region and initiate new business to the Caribbean, with the overall aim to increase visitor arrivals and continue to deliver a sustainable product. Meanwhile, for the first time at WTM, Guadeloupe Islands Tourist Board will share its stand with the CTO, located at C145.

Illinois Office of Tourism offers new initiatives to boost partnership with trade THE ILLINOIS Office of Tourism (IOT) has announced that it is bolstering its support of UK and Irish travel trade representatives with marketing campaigns, training programmes, and developing new itineraries for 2013. Combined, the initiatives are designed to educate and promote the travel experiences in Illinois, which span the culture and dining experiences of Chicago to the nostalgic journey of one of America’s most fabled roads, Route 66. Illinois and Springfield Convention and Visitors Bureau is exhibiting with Great Lakes USA (Stand NA270). The IOT's international tourism trade manager Jan Kemmerling said: “In an effort to ensure Illinois is topof-mind with the UK and Irish travel trade, the Illinois Office of Tourism has partnered with Cellet Travel Services to implement an in-country integrated approach. The state’s historic scenic byways, quirky stops along the

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road and natural wonders provide travel trade influencers an abundance of unique experiences to share with visitors.” In partnership with Great Lakes USA at WTM, Illinois’ tourism office is offering specific new initiatives for the industry. These include working with Advantage Travel Centers, on a campaign to raise awareness of Illinois’ travel opportunities throughout 800 independent travel agencies in the UK; creating an interactive travel agent guide featuring promotions, fam trip opportunities and tour operator offers; and a UK sales mission which includes a targeted reservation training workshop and partnership meetings. Illinois welcomed 161,000 visitors from the UK last year, the largest overseas market in 2011. For more information visits stand NA270.

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WTMamericas

HALF MOON, A RockResort in Montego Bay will be unveiling its US$10million investment in upgrading its 33 staffed Royal Villas to create a luxury, boutique hotel experience at this year's WTM. Three ocean front villas are among the latest to be upgraded with new bathrooms fixtures for all ensuite bathrooms, new sofas and dining room furniture as well as new soft furnishings throughout the villas. Each of the Royal Villas comes with a three strong team of a butler, cook and housekeeper and all feature living areas with cable TV, DVD player, Wi-fi, terraces, balconies, between four and seven air-conditioned bedrooms and a private pool. For details see www.halfmoon.rockresorts.com or visit stand CA240.

Drop your business card for a chance to win a digital camera

Brand USA (stand NA245) has appointed Christopher L. Thompson to president and CEO, responsible for spearheading the US’ first nationally coordinated tourism marketing effort. Thompson will be responsible for accelerating the organisation’s efforts on building and executing effective marketing strategies to increase inbound travel to the US.

A TEAM of six delegates representing Salt Lake City, Utah’s desert Southwest and the best of the Rocky Mountains will be at World Travel Market (stand NA170) this year to support the development of new and expanded product following a successful year for the Utah Office of Tourism (UOT) working with the UK travel industry. Patti Denny, UOT's manager of the travel trade programme, said: “This has been a strong year for Utah in the UK. A number of our business partners have enjoyed stronger bookings and we feel the state is really benefitting from the work and partnerships we have built with operators including TrekAmerica, Black Tomato,Tui, Bon Voyage, Thomas Cook, Ski Safari, US Airtours and America As You Like It. They have created new and engaging inventory in the UK and successfully promoted it to UK travellers. We are also delighted by the new Gatwick route BA has just launched into Las Vegas – the gateway to southern Utah’s five spectacular national parks. ” Meanwhile, the tourism office is running a free prize draw, where agents can drop their business card at the stand for a chance to win first prize of a digital camera or runner up prizes of 20 Utah photo calendars 2013. For more information visit www.goutah.co.uk

Colorado launches 'Share The Love' campaign to boost trade awareness COLORADO IS launching its ‘Share the Love Campaign’ at this year’s World Travel Market on stand NA170. The campaign is designed to encourage awareness of the destination amongst the travel trade, utilising initiatives such as training programmes, co-operatives and fam trips. Agents will be able to win a t-shirt during the show by describing in 100 words why they love Colorado and posting this on the Colorado trade Facebook and Twitter pages. A strong trade programme is planned over the next six months with the focus on selling spring, summer and autumn 2013. The destination will be focusing on increasing product knowledge of the variety of activities and attractions available during these seasons, including outdoor activities such as white water rafting, hiking, mountain biking and horse-riding. A fam trip is planned for May 2013 to allow agents to experience some of the many spring and summer activities.

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Soaring tree top adventures

To enter the t-shirt competition see www.facebook.com/visitcolorado and www.twitter.com/colorado

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WTMamericas NYC & Company will be highlighting value and affordability in New York City for 2013 on its stand at NA200, with an emphasis on where tourists can stay and what they can experience in the boroughs of Brooklyn, Queens, The Bronx and Staten Island. Plans have also been announced to build the world’s largest ferris wheel in Staten Island. The development will also include a shopping complex of approximately 100 designer outlet stores and a 200-room hotel on Staten Island. Meanwhile, the organisation will be promoting its Save the Date tool for the travel trade, which highlights the seasons for the best hotel rates and availability, along with the dates of major events and holidays in 2012 and 2013. The tool allows the trade to identify when consumers will find optimum value in New York City and plan around particular dates. For details see www.nycgo.com/traveltrade

Destination Québec highlights new product launches, hotels & events DESTINATION QUÉBEC (stand NA300) is inviting industry experts to its stand to meet Josephine Wiggall Lazarus and her team from the UK office and delegates from Québec to highlight new product launches and opportunities. Examples include The Montréal Snow Village which returns for its second year in the heart of Montréal. Last year the attraction was featured by 50 tour operators and this year should see new operators featuring the village, which will be modeled on the New York city skyline with a 25room Ice Hotel, igloos, a restaurant, a

bar and Ice Chapel, where couples can get married. It opens on January 18 through to the end of March - see www.snowvillagecanada.com Other news from Québec is that the Ritz Hotel has reopened after a £125 million restoration and the new Courtyard Marriott Montreal Centreville will open in spring 2013 with 212 rooms, in Montréal. In terms of operator news, Cosmos is offering holidays to the Québec City Winter Carnival, where visitors can visit the Ice palace and ice carvings, watch the famous canoe race across the ice floes of the St Lawrence River

and take part in outdoor fun and activities with the family. Prices lead in at £1,365 per person including flights, accommodation and transfers for a February 6 departure. Arena Travel has a new tour ‘Quilting and the Colours of Fall’, which departs on October 5, 2013 taking in the sites of Montréal, Québec City and the fall colours of the region, with quilting workshops. Prices start from £2,595 for seven nights including flights, accommodation, quilting and sightseeing. For more information visit www.bonjourquebec.co.uk

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WTMamericas Tequila tasting with Cancun CVB THE CANCUN Convention & Visitors Bureau (stand LA250) will be giving away Cancun ‘Sea-Jewel’ perfume to one visitor on Monday and Wednesday and for the duration of the show will be hosting tequila tasting from Tequila Herradura Sensory Museum. One visitor to the stand will also win a free stay in Cancun along with a couple of excursions. The CCVB has also announced that American R&B artist Usher will be appearing at Moon Palace Golf & Spa Resort in Cancun on December 29, following live performances by international artists Shakira, Jon Secada, Enrique Iglesias and the Broadway hit, Cirque Dreams Jungle Fantasy. Guests booking five nights or more up to December 28 at any Palace Resorts property in Cancun and Playa del Carmen will receive two tickets as part of the all-inclusive concept. For details visit www.palaceresorts.com

Themed agent training seminars from PromPeru PROMPERU’S FOCUS at WTM this year will be on the diversity and depth of tourism product available in Peru, as the tourism board reveals further details of its new international marketing campaign with film-like trailers that will be rolled out in the UK and a further 15 markets in order to increase visitors by 9% in the next two years. The Peruvian government has announced that a new airport in Pisco will be operational by 2015 and that work on an

international airport in Cusco is expected to begin in 2013. Plans have also been announced to build a new railroad connecting the largest city in Peru’s jungle, Iquitos, to Yurimaguas and several towns in between. Meanwhile, the destination is in line for South America’s next hotel boom as the Peruvian government is boosting incentives to attract outside investors in infrastructure. Cusco is expected to receive $250million in investments in its hotel industry -

$25million will be invested in at least five luxury hotels in Arequipa. On Wednesday November 7, the PromPeru stand (LA300) will see three themed agent training seminars taking place. Peru’s 3000 festivals takes place at 11:00; Voluntourism and conservation projects at 13:00 and Adventure Travel at 16:00. All agents attending the seminars are eligible to win a trip for two to Peru and will receive goody bags. For more information see www.peru.travel/en

Debut appearance from Falkland Islands Tourist Board THE FALKLAND Islands Tourist Board (FITB) will be exhibiting at this year's show (stand LA430) for the first time. Recently appointed managing director, Tony Mason, and tourism assistant, Stephanie Middleton, will be representing the tourist board, which will be exhibiting alongside the Falkland Islands Government, Falkland Island Conservation, and Falkland Islands Development Corporation. Mason said: “The UK remains the largest source market for the Falklands, accounting for more than half of land-based tourist arrivals, a trend which is set to continue. Taking a stand at WTM shows our continued commitment to the travel industry. “The show will give us the opportunity to educate the trade about this beautiful and varied destination, which compared to the rest of South America is still relatively undiscovered. We are keen to build on our existing relationships with key industry players as well as develop new ones. As part of my role, I will also be looking to restructure the commissions on offer to agents who sell the destination. I believe that trade relations will play a crucial role in helping to put the Falkland Islands firmly on the map.” For more information visit www.falklandislands.com

GREATER MIAMI CVB (stand NA100) is highlighting two new cruise brands to the port of Miami Disney Cruise Line & Regent Seven Seas, at this year's show, along with the reopening of the Miami Art Museum as the Pérez Art Museum Miami (PAMM) in autumn next year. The tourist office is also inviting visitors to WTM to join its Brand USA Party on Tuesday November 6 at 17:30 on stand NA270.

November 2 2012

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Bruce Martin from Onlinetraveltraining & Affordable’s Angela Day at last year’s WTM stand

ACH focuses on agent training & offers chance to win £100 shopping voucher AFFORDABLE CAR Hire’s Training Academy will be the company’s key focus at WTM when it will be offering travel agents the opportunity to become car hire experts and win £100 worth of Christmas shopping vouchers. The company says that agents who can talk confidently about the various motoring options available to holidaymakers have a better chance of selling car hire and boosting their bottom line. In recognition of the role training plays in improving customer service, the company is inviting agents to visit its stand (GV480) where they can complete the online course and be in with a chance of winning the festive shopping spree.

Agents completing the programme, which is recognised by the Accredited Travel Professional (ATP) scheme and ABTA, will also earn eight ATP points and receive a certificate and ‘I’m a Car Hire Expert’ badge. The company’s CEO Angela Day said: “We launched CARS to ensure that every hire booking made is a very simple and dynamic process. Agents benefit from an XML return time of just five seconds when they log the customer’s details and requirements into the system and it will show not only the prices, but the range of car hire suppliers for them to chose from. “An online live-chat facility can deal with any specific inquiries and with a

guaranteed response time of just 15 seconds, it has proven to be very popular among agents. The whole system, including our white label options, has been designed to make car hire easier to sell for the agents, by giving them and their client’s real choice and flexibility in the service.” The training academy has also produced downloadable “Nitty Gritty Guides” and “How to Book on our Website” leaflets to complement its online learning. The company also holds fortnightly webinars, which regularly attract up to 100 agents at a time. For more information see www.onlinetraveltraining.co.uk/affordabl ecarhire.aspx

Millennium & Copthorne cuts carbon emissions MILLENNIUM & Copthorne Hotels has announced that it has reduced carbon emissions in the UK by 4% over the last three years. The company has been awarded the Carbon Trust Standard, which recognises organisations that have contributed to real carbon reduction. To achieve the Carbon Trust Standard, the company went through a rigorous, independent assessment, certifying that it had measured, managed and reduced its carbon emissions across its operations over the assessment period, and is committed to continue reducing these emissions.

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The company’s senior vice president of operations Europe Clive Harrington said: "We are delighted that our progress in reducing carbon emissions has been recognised through the Carbon Trust Standard. We are committed to playing our part in protecting the environment and our management and staff have worked hard to find ways of saving energy. This not only reduces our carbon footprint, but also increases efficiency, so that we can deliver better value for our customers and shareholders." For more information see www.millenniumhotels.co.uk or visit stand GV420.

Autorent looks to develop partnerships AUTORENT IS exhibiting at stand GV360 and will be looking to develop partnership business with travel related exhibitors, including hotels, travel and tourism sectors, corporates, airlines and online travel partners. For details see www.autorent-me.com

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THE QATAR Tourism Authority will be discussing its strategy to grow the destination’s tourism industry by 20% in the next five years, including hotel investment and a sports tourism focus in the lead up to the 2022 FIFA World Cup. For details visit stand ME240 or see www.qatartourism.gov.qa

Increase in average length of stay boosts guest nights by 14% in Dubai UK VISITOR figures released today by Dubai Tourism and Commerce Marketing (DTCM), show the number of guest nights for UK visitors in the emirate has increased by 14% in the first quarter of the year compared to 2011. This has been driven by a 20% increase in the average length of stay, with UK visitors now spending an average of four and a half days in the emirate compared with less than four days for the same period last year. The statistics show that apartments and four-star accommodation saw the

most dramatic surge in guest nights, with year-on-year increases of 37% and 23% respectively. Length of stay in apartments has increased by 75%, giving an average duration of more than ten nights. Whilst the figures underline the importance of the luxury sector in Dubai, with five-star accommodation still accounting for 56% of all hotel stays, visitors are increasingly choosing value for money options, making the most of the wide choice of affordable accommodation available in Dubai.

The significant increase in the use of apartments is being attributed to the appeal among families of both the affordable and flexible nature of that type of holiday accommodation. The DTCM's director UK & Ireland Ian Scott said: "We are delighted with the UK results to date and are confident that visitor numbers will continue with this positive start throughout the year. It’s great to see guests extending their stay in the emirate as visitors take advantage of the huge variety of activity Dubai has to offer. The rise in guests

choosing value for money accommodation is understandable and shows that visitors are becoming increasingly aware of the range of options available to them in the emirate.” So far this year the number of rooms in Dubai has jumped 4% to 75,171. The emirate is set to open a further 13,300 rooms throughout the year further emphasising Dubai as an increasingly popular tourist destination. For more information see www.uk.definitelydubai.com or visit stand ME400.

Sharjah highlights destination's diversity to entice new visitors SHARJAH, THE third largest of the seven emirates that make up the United Arab Emirates (UAE) will be attending WTM for the ninth year to promote the diversity of the destination that is emerging as a one of the region’s popular destinations. Sharjah offers visitors interested in history and culture a destination that has protected its traditions whilst advancing with the times to provide a world class infrastructure and a variety of attractions and events throughout the year that attract an increasing number of regional and international visitors. In a bid to improve agents’ product knowledge and understanding of why visitor numbers to Sharjah continue on an upward trend, the Sharjah Commerce and Tourism Development Authority (SCTDA) is inviting agents to its stand, ME500, to register and have the chance to win a place on a fam trip next year.

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Meanwhile, the first phase of a major 15-year tourism project in Sharjah which aims to revitalise the emirate's heritage is on track for completion in 2015. Work is underway on The Heart of Sharjah project which seeks to reflect what Sharjah was like more than half a century ago. The Heart of Sharjah project, managed by the Sharjah Investment and Development Authority, is one of the largest tourism and heritage projects in the region and will restore and revamp the city's traditional areas to create a tourist and trade destination with contemporary artistic touches, while retaining the atmosphere of the 1950s. Scheduled for total completion in 2025, the project will feature diverse commercial, cultural and residential projects, including a boutique hotel, restaurants, retail shops, art galleries, traditional and contemporary markets, archaeological sites, museums, play areas and commercial offices.

November 2 2012

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WTMmiddleeast OMAN SAIL will be receiving one of three 2012 World Tourism Awards, which will be presented on Monday November 5. The company has been recognised for its contribution to tourism development through the sport of sailing, teaching the youth and empowering women with valuable, transferable life skills. It has also helped in rekindling Oman’s maritime heritage, raising the country’s global profile as a high end tourist destination. Oman Sail works under the Ministry of Tourism and this is a joint award for the ministry and Oman Sail. Meanwhile, agents are being invited to the Oman Ministry of Tourism stand (ME200) throughout the week to meet private partners and sample Omani coffee, dates and halwa.

Le Méridien Al Aqah Beach Resort marks tenth anniversary with new activities LE MÉRIDIEN Al Aqah Beach Resort in Fujairah, Dubai is marking its tenth anniversary at WTM with new plans for the property. These include several activities held in and around the hotel aimed at identifying more closely with the local community. For example, a Coast to Coast cycling challenge aims to raise funds for Starwood’s Road to Awareness campaign, while Clean up Arabia will see guests and hotel staff ridding the local waters and beach of debris. A local handicrafts exhibition is also being planned where artisans from across the East Coast are being invited to showcase their talent. A large celebratory weekend party is also a fixture in December. Loyal guests, partners, supporters and residents of the UAE will be invited to enjoy a wide range of fun activities, with events for children and adults. The hotel has recently undergone an AED10million renovation plan. For details visit stand ME207.

Big Bus Tours celebrates ten years in Dubai BIG BUS Tours is celebrating ten years of operations in Dubai. The business started in May 2002 with a fleet of six buses, but has now grown into an operation involving 22 buses and more than 80 staff. The company's business development director St. John Cooper said: "This landmark anniversary represents both the success of Dubai and the Big Bus Tours business model. We would like to take this opportunity to thank all those who have helped us succeed, including the Department of Tourism and Commerce Marketing (DTCM), the Roads and Transport Authority (RTA) and the government of Dubai, all of whom have provided invaluable assistance and support, alongside of course our many agents and all of our customers. To all of you, thank you for ten wonderful years, we look forward to an even greater success in the future.” The operator is exhibiting at stand ME300 at this year's show.

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Le Méridien Al Aqah Beach Resort

Jordan celebrates anniversary of Lawrence of Arabia THE JORDAN Tourist Board will be celebrating the 50th anniversary of Lawrence of Arabia at WTM, using David Lean’s Oscar-winning film biography of T.E Lawrence’s exploits in the country as a springboard for encouraging more adventurous and experiential travel in Jordan. The tourist board will be encouraging visitors to go on their own experiential visits to the country next year, along themes such as Fun & Adventure, Spa & Wellness, Eco & Nature and History & Culture. Meanwhile, a number of major developments are happening throughout the Kingdom, with hotels and recreational facilities being built in Amman, the Dead Sea, Aqaba and Petra. The Queen Alia International Airport is also being expanded and will open late this year, increasing capacity from 3.5 million passengers annually to 12 million. For more information visit stand ME100.

November 2 2012

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Treasured Time. Our promise to you.

At Rotana, we have chosen to acknowledge how precious time is to you by making all time spent with us, Treasured Time. This means that we pledge to understand and meet the individual needs of all our guests. In so doing, we have evolved our product brands to include, Rotana Hotels & Resorts, Arjaan Hotel Apartments by Rotana, Centro Hotels by Rotana and Rayhaan Hotels & Resorts by Rotana.

P.O. Box: 43500, Abu Dhabi, UAE T: +971 (0)2 644 4412, F: +971 (0)2 644 4413, head.ofďŹ ce@rotana.com

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WTMasiapacific Taiwan offers culinary demos & agent training TAIWAN IS encouraging agents to visit its stand to experience traditional dancing, culinary demonstrations and Taiwan Happy Hour. Throughout next year the destination will be highlighting its hidden gems – from the undiscovered arts scene in Jiufen, Hsinchu and Taichung to the little known islands of Penghu, Lyudao and Lanyu. On the Taiwan stand (AS450) a traditional dance group will be performing showcases of traditional Taiwanese dancing. There will also be daily cooking demonstrations of red bean cake to highlight the culinary aspects of Taiwan, as well as the annual Taiwan Happy Hour taking place on Tuesday November 6 at 16:00. Holiday prizes will also be available to win at the stand, as well as drinks and canapés, and first agent training at the show takes place on Wednesday November 7 in the afternoon. For more information email taiwan@brightergroup.com or see http://eng.taiwan.net.tw

MALAYSIA AIRLINES is celebrating its 40th anniversary and the introduction of its first A380 aircraft on the London-Kuala Lumpur route. From November 24 the carrier will add a third and fourth A380 to its fleet to offer a double daily A380 service between Heathrow and Kuala Lumpur. Meanwhile, agents are being invited to the stand to experience the airline’s Malaysian hospitality, courtesy of cabin crew members, along with a number of other events. For details call 020-7349 7059, email malaysiaAirlines@verypcc.com or visit stand AS200.

Samoa introduces new Tourism Authority UK ambassador

Coffee invite from Indonesia

MASTERCHEF: THE Professionals' co-presenter, Monica Galetti, joins the Samoa Tourism Authority as UK ambassador and will be on the WTM stand this year. Monica, Michel Roux Junior's senior sous chef at Le Gavroche in London, will be on the South Pacific Tourism stand signing a few copies of her new book, Monica's Kitchen on Monday November 5 at 16:00. Agents are being encouraged to enter a business card draw to win a signed copy of the book each day on the stand. Meanwhile, Samoa will be promoting the latest addition to its luxury beach resort portfolio. The Aga Reef Resort will be open for the start of 2013 and joins luxury boutique retreats Sinalei Reef Resort, Coconuts Beach Club and Seabreeze Resort on the south coast of Samoa's main island of Upolu. For more information visit stand AS652 or see www.samoa.travel

THE REPUBLIC of Indonesia will be promoting new destinations on its stand (AS140), as well as inviting agents for speciality coffee in the Pavilion. Miss Indonesia herself will be on the stand and agents are encouraged to visit for more information on the growth in seven of the country’s major markets - heritage, ecotourism, sport, cruise, culinary, spa and the MICE sector.

WTM to host dedicated India region THIS YEAR’S event will see India under its own pavilion after the WTM 2011 exhibition generated more than £56million of deals for the country’s travel and tourism industry. India Tourism, the national tourism organisation of India, is expanding its exhibition floor to more than 1,000sq.m to create a dedicated India Region, situated in the South Hall at the East Entrance next to Asia/Pacific/Indian Ocean area. The creation of the pavilion follows on from a successful WTM 2011 for India and will be the third year in a row the country has increased its exhibition area.

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Au Co Cruise announces new Gulf of Tonkin two-night sailing AU CO Cruise is celebrating the launch of its luxury 32-cabin, two-night cruise in the Gulf of Tonkin at this year's show, with the launch of a business card prize draw. Agents are invited to enter their cards for the chance to with a two-night Au Co Cruise for two, exploring the Halong Bay and the Gulf of Tonkin. The prize will also include flights from London to Hanoi. Agents can also find out more about special offer Southern Vietnam tours, based on the Emirates daily Dubai – Saigon flight. For more information visit stand AS580.

November 2 2012

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WTMasiapacific

Vietnam Airlines will be exhibiting at stand AS480, in conjunction with the Vietnam National Administration of Tourism (VNAT) and both will be hosting a reception for the trade on Tuesday afternoon. Agents are encouraged to visit the stand to find out more information about the carrier's plans for 2013 and the introduction of its new winter schedule.

New property developments from Anantara Hotels, Resorts & Spas ANANTARA HOTELS, Resorts & Spas will be showcasing its entry into China with openings before the end of the year in Xishuangbanna, Yunnan Province and Sanya on Hainan Island. The new arrivals will mark the company's 20th and 21st properties and will introduce China as the sixth country in

the company’s hotel and resort portfolio. Next year will also see the launch of new lodges on Sir Bani Yas Island in Abu Dhabi and a new addition to the portfolio in Phuket – the 11th property in the brand’s homeland of Thailand. For more information visit stand AS410.

Win a meal for two at a Vietnamese restaurant from Victoria Hotels VICTORIA HOTELS & Resorts, a collection of boutique, colonial-style properties throughout Vietnam, will be exhibiting at this year to discuss maximising interest in the country and new routes from Vietnam Airlines and Emirates. Agents are being encouraged to visit the stand to find out more about training and family trip opportunities next year, as well as to pick up brochures and information packs. There will also be a competition where agents can drop off their business cards for a chance to win a meal for two at a Vietnamese restaurant in London. The Vietnamese-owned group of six luxury retreats offers properties in diverse beach locations including Phan Thiet and Hoi An, which combine ancient Cham ruins with adventure.

Each hotel offers different options to explore its location - from a luxury train connecting Hanoi with Sapa, converted rice barges and speedboats on the Mekong and vintage motorbike tours in and around Hoi An.

The destination currently tops the Post Office’s survey of the fastestgrowing foreign currencies, with summer sales of the Dong up by 68% compared to last year. For more information visit stand AS575.

VCD Floating Houses

South Pacific Tourism Organisation offers specialist accreditation course THE SOUTH Pacific Tourism Organisation (SPTO), located at stand AS652, will be presenting its South Pacific Specialist Programme this year – an accreditation course providing travel agents with the opportunity to develop and enhance their knowledge on various tourism products and services available throughout the tropical South Pacific. As a South Pacific specialist agents receive up-to-date

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training on 12 destinations in the South Pacific as well as inclusion in incentive opportunities. Agents will also be entitled to priority invitation to any South Pacific fams organised by the SPTO, invited to any specialist training workshops and will receive quarterly updates on special offers and travel news from the South Pacific. For more information visit www.spto.org

November 2 2012

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Japan National Tourism Organisation celebrates 32% increase in UK visitors THE JAPAN National Tourism Organisation (JNTO) will be joined by hoteliers, ground handlers, and regional destination representatives on its stand to discuss news of the country’s recovering tourism industry. Between January and August this year overall visitors to the destination are up by 44%, with UK visitors up 32% for the same period. The tourist office is encouraging agents and operators to visit its stand for a taste of Japan, where visitors can sample sake, Japanese beer,

plum wine, sushi, karaage (Japanese fried chicken) and Japanese snacks on Monday November 5 between 17:00 and 18:00. Visitors to the stand will be given a free eco-friendly, cherry blossom shopping bag for taking part in a simple questionnaire during the show. Representatives from the Okinawa Conventions & Visitors Bureau will also be exhibiting this year with updates on destinations and travel solutions such as luxury beach

Tourism Australia launches new marketing campaign TOURISM AUSTRALIA will be bringing the latest news on properties and experiences in Australia to this year's WTM, as well as speaking about the launch of its new marketing campaign. The tourist office has announced that it will spend approximately $180million globally over the next three years rolling out the next phase of its consumer marketing campaign 'There’s nothing like Australia'. The new broadcast, print and online advertising materials show a more contemporary, sophisticated, energetic and inspiring Australia and will present a stronger image of the quality experiences available to consumers. Tourism Australia will be joined on its stand, which is coshared with Tourism New Zealand, by AAT Kings Australia & NZ Tours, All Pacific, Travel Concept (APTC), ATS Pacific Australia, Australia One Pty Ltd, Australian Walking Holidays and more. For more information see www.tourism.australia.com or visit stand AS550.

November 2 2012

resorts in the Okinawa islands, Wakayama temple stays on Mt. Koya plus new low-cost carriers. The stand will also see walking holiday specialist, Oxalis Holidays, exhibiting for the first time alongside Fujita Kanko, owners of Yunessun spa theme park near Mt. Fuji. Blue Ship Travel, JTB Global Marketing & Travel and Kyoto City are among ten other exhibitors co-sharing the JNTO stand at this year’s event. For more information visit stand AS360.

New campaign from Tourism Malaysia TOURISM MALAYSIA is welcoming agents and operators to its stand (AS200) for the opening of a new online training programme and to enter a business card prize draw for the chance to win vouchers for Malaysian restaurants in the UK. The tourist office will also be announcing a new campaign on Monday November 5 called ‘VMY2013’ – Visit Malaysia Year 2013. An official ribbon cutting ceremony officiated by tourism ambassador, Jimmy Choo, will take place on the same day, followed by a tour of the Malaysia Pavilion. At 17:30 on the Monday, agents are invited to a cocktail reception in the Malaysia Pavilion. Tourism minister, Sri Dr. Ng Yen Yen, recently announced that Malaysia welcomed 11,632,483 tourist arrivals for the first six months of this year, registering a growth of 2.4% compared to 11,362,862 arrivals for the same period in 2011.

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MÖVENPICK HOTELS & Resorts is encouraging agents to visit its Egypt stand (AF200), where hotel general managers will be reinforcing their commitment to the destination by highlighting the range of activities and opportunities the destination has to offer. Having already strengthened its Red Sea portfolio this year with new additions in Sharm el Sheikh and Hurghada, the company has announced that it will open a new Red Sea resort in Soma Bay in May next year. The hotel group has also seen the arrival of five new Nile cruisers this year, including the historic steamship S/S Misr and the ‘boutique’ sailing ship, Dahabeya.

New mobile safaris in Zambia & Malawi from Ulendo Travel Group ULENDO TRAVEL Group will be exhibiting on the Malawi stand, AF650, at this year’s WTM and will be highlighting new mobile safaris through Zambia, Malawi, Mozambique and Southern Tanzania. The company will also be highlighting new properties to its portfolio, while Ulendo Airlink will be promoting new flight schedules including direct flights from Mfuwe to Likoma Island.

Win a four-night stay in Djerba TO CELEBRATE the opening of the five-star Yadis Imperial Resort, the Tunisia Tourism Board is offering visitors the chance to win a four-night stay at the resort in Djerba next year. To enter, drop your business card at the Yadis Hotels’ stand - AF340. The company has also announced the launch of a new four-star hotel in Tozeur while new developments include properties in Hammamet, Tabarka and Tunis.

November 2 2012

UGANDA TOURISM Board is hosting a cocktail reception on November 7 at 16:40 (stand AF680) as this year marks its Golden Jubilee – 50 years of independence. London 2012 Olympic marathon gold medalist, Stephen Kiprotich, will be welcoming agents and operators on Wednesday afternoon and a dance troupe will also perform. Agents will also be given the opportunity to enter a business card draw to win a holiday for two to the destination and the draw will take place during the reception. Meanwhile, the tourism board is celebrating the success of two water projects sponsored by Water Missions, launched in September, which have created seven safe water points.

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WTMafrica Charley Boorman shares his experiences of South Africa at SAT stand SOUTH AFRICAN Tourism (SAT) is focusing on adventure tourism opportunities, responsible tourism and wine at this year’s event. Meanwhile, agents and operators are invited to an exclusive tasting of some of South Africa’s finest Beyerskloof wines, taking place on Monday November 5 at 16:30. Adventurer and TV personality Charley Boorman will join representatives on the stand earlier the same day to talk about his experiences in South Africa this year. Boorman undertook a 6,000-mile motorbike adventure, lasting six weeks, across South Africa part of new four-part TV series launching on Channel 5 this autumn. Highlights included cage diving with white sharks, crossing the perilous Sani pass, abseiling off Table Mountain and cooking a ‘braii’ for local residents to mark Mandela Day. Other guest speakers throughout the week include special advisor to the minister of tourism, Shaun Vorster, South Africa Tourism CEO, Thulani Nzima, new regional director for Europe and the UK Bashni Muthaya and South Africa minister of tourism, Martinus van Schalkwyk. For more information visit stand AF500, call 020-8971 9350 or visit www.southafrica.net

Africa to lead debate in World Travel Market airline events programme AFRICA'S AIRLINE industry will be put under the spotlight at WTM as part of a wider series of discussions among aviation chiefs over the industry's future. The airline events programme will start on Tuesday November 6 with Airline - Out of Africa, a session looking at how the continent's airlines are taking on international airlines to secure a slice of this growing market. In the past many local airlines have complained they are missing out on the increasing passenger numbers Africa is generating. However, the emergence of strong African airlines is countering this issue, helped by the introduction of new generation aircrafts such as Boeing's 787 and the Airbus A350. The session, the first of three, will be chaired by John Strickland, who runs aviation consultancy JLS Consulting and has 30 years’ experience of the industry. The session will focus on both the opportunities in Africa for air travel and tourism development and the challenges it faces regarding infrastructure, regulation and the problem of distances flown in Africa.

Strickland will be joined by Ethiopian Airlines’ chief operating officer, Tewolde GebreMariam, who over a period of 27 years has worked his way up through the airline holding many positions overseas, giving him a view on Africa’s airline industry from both in and out of the continent. Other speakers on the panel include FastJet chief executive Ed Winter and Kenya Airways’ chief executive and group managing director, Titus Naikuni. The second event will take place on November 7, entitled Airline - Setting the Scene: The Big Challenges. Chaired again by Strickland, the discussion will focus on tough issues the industry faces, from rising taxation and oil prices to weakening demand and airport capacity. Guest speakers include Iberia director of corporate affairs, Manuel López Colmenarejo and Gatwick Airport CEO, Stuart Wingate. The programme will be rounded off by a third session looking at both the problems and potential to be found in the aviation industry. The talk, entitled Airline - The Big Talk, will take place on Thursday November 8.

Norman Carr Safaris to open ‘Chinzombo’ Camp NORMAN CARR Safaris is to open a new camp in Zambia in March next year, offering something new for the Luangwa Valley. Chinzombo will offer six “villas”, one of which is a suite with extra space for families and small groups, will all have private plunge pools, cooled sleeping areas and bathrooms that offer luxury spa amenities. The camp will also offer private access direct to the

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richest game area of the South Luangwa National Park, and discerning safari guests can tailor their safari adventures to their own personal tastes and schedules. Prices for double rooms cost from $1,150 (approximately £741) on full board, including park fees and activities. For more information visit www.normancarrsafaris.com or visit stand AF625.

November 2 2012

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WTMafrica Ethos launch new Zulu Route interactive Website ETHOS MARKETING has announced the development of a new interactive Website to encourage holidaymakers to take a trip to the province of KwaZulu-Natal, South Africa. The site, at www.zuluroute.co.za, has been developed to help users explore and create a range of short or longer term holidays and offers information on culture, history, wildlife and some of the province’s best highlights. The site has also been developed to help agents sell the destination.

Selous Safari announces savings & free nights for 2013/14 SAFARI ENTHUSIASTS looking to discover one of Africa’s most remote regions should visit The Selous Safari Company, stand AF550, which is announcing significant savings and free nights with long stay and multi-camp bookings in 2013/14 at this year’s event. Also, to celebrate its 25th anniversary, the company is offering 30% off selected trips booked by November 30 for travel between January 1 and March 15, 2013. The operator is also currently rebranding its flagship camp in the Selous Game Reserve to ‘Siwandu’. The change will bring the camp in line with the company’s other properties and will help customers pinpoint the camp’s location in Africa’s largest game reserve – an area the size of Switzerland. Siwandu, located close to the banks of Lake Nzerakera and Lake Siwandu, takes advantage of the hordes of wild animals that roam the plains in search of water. Rainbow Tours is offering ten nights for the price of nine on longer safari and beach adventure trips, with prices leading in at £3,870 per person. The offer is valid on selected dates next year and includes three nights on safari at Jongomero, three nights at Siwandu, plus a further four nights at Ras Kutani on a full-board basis. Also included are flights from Heathrow with BA, transfers, game viewing drives, walking safaris, boat safaris at Siwandu, park entrance fees and taxes and surcharges. For more information call 020-7666 1250 or visit www.rainbowtours.co.uk

KTB offers water refills in support of Just a Drop FOLLOWING THE success of last year’s online auction to raise funds for charity Just a Drop, the Kenya Tourist Board has developed a new incentive for this year’s show. Visitors now have the chance to purchase branded water bottles at the stand (AF250) for a small donation. All proceeds will go to the Just a Drop charity and those with water bottles can then receive free water refills at the stand throughout the show. The tourist board is also inviting agents to join them for Dawa hour on each day of the show from 17:00 – 18:00. For more information see www.justadrop.org

Free hotel night from The Blue Train THE BLUE Train has announced a new promotion where guests receive a free night at a luxury hotel, either before of after their trip, for the rest of this year and throughout 2013. In addition to the complimentary stay, guests will receive breakfast as well as transfers from the hotel and the station. Accommodation options include Hotel 131 on Herbert Baker in Pretoria and the five-star Taj Hotel in Cape Town. The offer is subject to availability and cannot be used on any discounted rate or combined with any other promotion. For more information visit stand AF547.

Rani Resorts announces new Mozambique packages and booking services for agents RANI RESORTS has announced new Bush and Beach, Diving and Fishing packages in Mozambique, as well as a new partnership with Costal Aviation, which offers shared charter flights from Dar es Salaam to Mocimboa da Praia in northern Mozambique three times a week. The new route offers the option for visitors to combine a safari in Tanzania’s remote Selous, staying at Serena’s Mivumo River Lodge or Selous Luxury Camp with a beach holiday in Mozambique’s Quirimbas, staying at either Rani Resorts’ Medjumbe Private Island or Matemo Island. Meanwhile, to assist agents with their Rani Island and/or Lugenda bookings, CFA transfers can now be booked directly with the reservations team by emailing reservations@raniresorts.com

November 2 2012

The introduction of the transfers has been launched to create a more seamless service for agents when booking Indigo Bay Island Resort and Spa, Matemo Island, Medjumbe Private Island and Lugenda Wilderness Camp. The company has also implemented a new yield strategy at its resorts based on occupancy levels to ensure that agents are able to offer their clients the best available rate (BAR) at the time of enquiry/booking. Rates are updated every two weeks and the BAR calendar can be downloaded together with contracted rates, hotel information, fact sheets and images. For more information see www.ranipartners.com or visit stand AF610.

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WTMafrica

SUN INTERNATIONAL (stand AF501) will be showcasing its luxury values and celebrating a number of new developments at this yearâ&#x20AC;&#x2122;s show. Next month the company will celebrate the opening of a new four-star hotel The Maven, in Sandton, Johannesburg, overseen by new general manager, Johan Scheepers. December will also see the completion of a $7million refurbishment of The Royal Livingstone. This year also marked the 15th anniversary of Table Bay Hotel in Cape Town, while the company has announced the development of a new five-star property, The Boardwalk in Port Elizabeth.

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S11 TB0211 Exhibitors_Layout 1 31/10/2012 16:25 Page 46

floorplan NORTH HALL LEVEL 2 NORTH GALLERY

NG4

NG2

NG5

NG6

NG7

NG8

TO CUSTOM HOUSE DLR

EM 170

THAMES CLIPPERS LEAVE FROM EXCEL LONDON WEST UKI 350

UKI WTM 260 RADIO

UKI 120

UKI 108

UKI 106 UK 104 UKI 102 UKI 101

UKI 100

UKI 340

WTM WRTD SPEAKERS’ CORNER & SEATING

UKI UKI 334 339

EM 580

EM 585

EM 560

EM 650

EM 755

EM 578

EM 572

EM 850

EM 753

(THURSDAY 8TH NOVEMBER MORNING ONLY)

EM 750

EM 550

UKI 225 UKI 222

UKI 332

UKI 220 L 225

UKI 335

EM 140a

L L 204 205

L L 304 305

L 202

L 300 UKI 401

EM 240

EM 340

EM 440

EM 745 EM 742

EM 640

EM 540

EM 140b

EM 990

EM 1060

RTE

EM 400

UKI 600

UKI UKI 407 409

MASSAGE AREA

EM 207

EM4 401

STAIRS TO

JUST A DROP

CSD

WEST QUAY BAR

GMN

DESK

GV 110

GV 301

GV 200

GV 300

GV 115 GV 120

EM 402

EM 507

EM 701

EM 601

EM 509

GV 155 GV 160 GV 162 GV 163 GV 170

GV 179

GV 235

GV 230

GV 240

GV 245

GV 247

GV 250

GV 345

GV 255 GV 260

GV 180

GV 350

GV 355

GV 360

GV 530

GV GV 630 635

GV 540

GV 640

GV 450

GV 550 GV 560

GV GV 470 480

GV 380

GV 475

GV 611

GV 610

GV GV 460 465

GV 370

GV 570

GV 580

GV 650 GV 565

GV 575

GV 655 TT 170 TT 175

TT 230

TT 150 TT 155 TRAVEL WEEKLY

TT 174 TT 177

TT 180 TT 186

TT 182 TT 187

TT 183 TT 188

TT 179

TT 184 TT 189

TT 301

TT 300

TT 310 TT 319

TT 415 TT TT 419 417

TT 315

TT 320

TT 325 TT 335

TT 330

TT TT 245 240 TT TT 249 247

TT 340 TT 346 TT 348

TT 250

TT TT 350 355 TT TT 359 357

TT 257

TT TT 253 255 TT 259

TT 260

TT 264 TT 269

TT TT TT 270 272 275 TT 278 TT 280 TT 286

TT 281 TT 287

TT 285 TT 289

TT 360 TT 367

NA 201

SG6

SG7

SG8 SG9

NA 301

NA 200

NA 100

EM 703

EM 801

EM 803

EM 805

EM 1240

EM 1244

EM 1300

EM 1440 EM 1400

EM 1235

EM 1230

EM 1001

EM 1220

NA 300

LA 109

LA 100

1102

TT TT 440 443

TT 447 TT 442

SEATING

CSD

TT 370 TECHNOLOGY PRESENTATION THEATRE

SEATING

including

ORGANISERS’ OFFICE LA 301

LA 300

LA 200

LA 401

LA 400

CA 200

CA 205

P CA 301

CA 300

CA 305

CA 401

CA 407

CA 400

CA 410

ME 101

ME 100

NA NA 240 242

NA 100

NA 155

NA 170

NA 350

NA 260

NA 370

NA 270

LA 150

CA 500

NA 375

LA 170

NA 380

NA 293

NA 383

NA 297

SG12 SG13

LA 470

ME 152

CATERING LA 540

LA 530

LA 475

LA 550

CA 550

SEATING

ME 140

SEATING

LA 560

LA 480 LA 299

SG15

CA 250

CA 160

LA 280 MASSAGE AREA

LA 191

SG14

LA 265

LA 270

LA 280

NA 180

CA 340

CA 150

LA 350

LA 250 LA 260

NA 378

NA 175

SG11

CA 430

CA 145

NA 250

CA 420

CA 330

CA 240

CA 140

NA 245

CA 325

CA 230

LA LA 300 430

NA 340

CA 315

CA 320

LA 420

TT 455 TT 465

EM 1403

TRAVEL SERVICES

CA 210

TT 450

TT 460

EM 1401

WTM HELPDESK

TT TT 430 435

TT 444

EM 1305

EM 1203

DOWN TO CAR PARK, CLOAKROOM AND CAR SERVICES

NA NA 309 311

NA 303

EM 1201

EM EM 1101

EM 1003

EM 1002

ORGANISERS’ OFFICE

TT 429

TT 347

SG10

EM 1238

CA 207

INTERNET AREA

PS1

EM 1245

EM 1246

TT TT 420 425

TT 343

TT 365 TT 369

EM 1148 EM 1140

EM 1200

SECURITY OFFICE

TT 401

TT TT 400 410

NEW EXHIBITOR PAVILION

SEATING

SG4 SG5

TT TT 220 225 TT TT 224 235

ASSOCIATION 586 STAND GV

585

PS2 SG3

TT 210

TT TT 215 219

TT 203

EM 1460

EM 1100

DP CAFE

CONVENIENCE STORE TT 201

TT 200

GV 600

GV 500

GV GV 420 425 GV 430 GV 445 GV 440

GV 249

SP GV 180

GV 340

GV 601

GV 410

GV 320

GV GV 220 225

GV 501

SEATING

EM 1450

EM 1120

WTM SALES OFFICE

WTM PRESS CENTRE & MCWD

PHOTOGRAPHERS’ OFFICE

GV 400

GV 305

GV 315

GV 135

GV 140 GV 150

GV 303

EM 1130

EM 1000

EM 900

EM 800

EM 1480

EM 1475 EM EM 1455 1470

EM 1150

EM 700

EM 600

SECURITY OFFICE

EM 748

EM 743

EM 1485

EM 1350

EM 1250

EM 1170

EM 1160

EM 1050 EM 955

EM 1270

EM 1180

EM 535

EM 530 EM 500

EM EM 201 203

GV 103

NG15

EM 960

INFO

GV 100

NG14

EM 735

EM 300 UKI 400

UKI 400

UKI UKI 209 301

EM 140c

UKI 422 UKI 421

UKI 420

L 315

L 203

UKI 435

UKI 425

L 310

UKI 200

UKI 432 UKI 430

L 320

UKI L219 216 L 215

L 200

NG13

EM 975

WTM SOCIAL TRAVEL MARKET SESSIONS

EM 570

EM 350

EM 165

EM 160

EM 140d

445

BADGE HOLDERS ONLY

LEVEL 2 SOUTH GALLERY

EM 387

TTG

UKI UKI 449 440 UKI

OUT NOW

ExCeL LONDON WEST ENTRANCE

SOUTH HALL

EM 250

EM 450

EM 385

EM 375

EM 370

NG12

EM 950

UKI 230 UKI230

UKI 130

EM 265

UKI 250

UKI ABTA 150

LONDON TAXIS

EM 150

EM 383

EM 380

EM 270

EM 260

EM 176

NORTH HALL

NG10

NG11

CLOAKROOM

CANNING TOWN SHUTTLE BUSES

NG9

NG1

SG16 SG17

LA 541

SG18

SG19

SG20 SG21

SG22

SG23

WTM SEMINAR ROOMS

SOUTH HALL

November 2 2012

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S11 TB0211 Exhibitors_Layout 1 31/10/2012 16:26 Page 47

Regions

Eateries

Africa & North Africa

South Waterside Café Bars |

Global Village

North Café Bars |

Level 0

Level 2

Asia /Pacific & Indian Ocean/ India Europe & Mediterranean Middle East

Venue layout

Travel Technology UK and Ireland

Level 0

Business Centre First Aid Car Park

Level 1

London The Americas and Caribbean

WTM facilities PS

Platinum Suite 1, 3 & 4, Level 3

CSD

WTM Catalogues Sales Desk Info Desk

Courier Acceptance Point - East Entrance

GMN

WTM Global Media Network |

MCWD

WTM Meridian Club Welcome Desk |

Boulevard

Prayer Room | Upper Level - Male & Female

Press Centre Entrance

WTM Official Supporting Publications |

Stand GV179

Facebook Picture Kiosks RTE

RTE Stand EM990

Parking First Aid |

Level 0 Level 2

Lifts Cash Machines | Level 1

£ BS

Business Services Level 3 Toilets Cloakroom

LEVEL 2 NORTH GALLERY

NG21 NG22 NG17

NG16

NG18

NG19

EM 1895

EM 1480

SEATING 0

M 460

EM 1590

EM 1675

EM 1588

EM 1678

EM 1585 EM 1575

EM 1652

EM 1580

EM EM 1658 1659 EM EM 1654 1656

EM 1651

EM 1685

EM 1680

AF 580

AF 196

AF 180

EM 1850

EM 1550

EM 1500

EM 1552

EM 1551

EM 1650

EM 1750

EM 1660

AF 372

EM 1800

EM 1700

EM 1640

AF AF 360 365

AF 145

AF 340

AF 200

EM 1928 EM 1926 EM 1924 EM 1922

AF 125

AF700

ATTA LOUNGE

AF 650 AF 547

AF 542

AF 522

AF 520

AF 435

AF 645

AF 549

AF 548

AF750

AF 500

AF 400

AF 300

AF 680

AF 496

AF AF 530 540

AF 440 AF AF 430 433

AF 129

AF 492

AF 490

AF 350

EM 1929

AF 550

AF 385

AF AF 370 375

AF 240 EM 1940

AF 570

AF 383

AF 150

EM 1570

SEATING

AF AF 380 382

AF250

EM 1668 EM EM 1676 1666 EM EM EM 1674 1672 1665

AF 498

AF AF 390 396

AF 295

CITY AIRPORT SHUTTLE BUSES

AF 625

EM 1920

EM 1600

EM 1910

AF 119

EM 1900

AF 115

LONDON TAXIS

AF 610

CLOAK ROOM M 403

EM 1501

EM 1603

EM 1604

EM 1801

EM 1605

EM 1803

EM 1805

EM 1809

AF 102

AF 101

AF AF 204 205

AF 203

AF 301

AF 303

AF 501

NORTH HALL

REGISTRATION

N 10

COURIER ACCEPTANCE POINT

N 11

ExCeL LONDON EAST ENTRANCE

INFO

STAIRS TO BAR & DINER

SEATING

ADVICE CLINICS

CSD

BADGE HOLDERS & NON-BADGE HOLDERS

DESK

ME 207

ME 300

ME 200

ME 400

WTM ME 401

ME 501

ME 505

AS 102

AS 100

ME 500

AS 301

AS 401

AS 303

AS AS 400 410

AS 300

AS 200

AS 415 AS 419 AS 420 AS 425

AS 140

ME 230

MASSAGE AREA

LEAD CAPTURE DEVICE

AS 503

AS 500

AS 55 ME 160 ME 158

ME 250

ME 350

ME 270 ME 380

ME 450

AS 150

IN 230 AS 610

AS 540

MEETING ROOMS

AS 65

AS 270 AS 277

AS 278

AS 80 ME 293

SG24 SG25

SG27

AS 155

AS 85 AS 95

SG26 SG26

AS 450

IN 245

AS 99

SG28 SG29

AS 279 AS 280

AS AS 272 275 WTM WRTD SPEAKERS’ CORNER

AS 285

AS 289

AS 360

AS 380

AS 387

AS 291

SG30

ITT MEMBERS LOUNGE

AS 460

AS AS 560 565 AS

AS 480

575

AS AS AS 580 581 583

AS 383

AS 587

AS 389

AS 491

SG31

AS 555

AS 492

AS 493

AS 495

AS 591

AS 592

AS 589

AS 593

AS 650 AS 659

AS 670

AS AS 652 655

IN 180

IN 250

IN 350

IN 260 IN 265

IN 355

SOUTH HALL

IN 500 IN 515

IN 520 IN 530 IN 540

IN 550

IN 450

North Café Bars |

Middle East

The Americas and Caribbean

Level 0

Business Centre First Aid Car Park

Level 1

WTM facilities

IN 380

IN IN 385 389

Platinum Suite 1, 3 & 4, Level 3

CSD

WTM Catalogues Sales Desk

IN 491

Info Desk

LEVEL 2 SOUTH GALLERY

Courier Acceptance Point - East Entrance

GMN

WTM Global Media Network |

MCWD

WTM Meridian Club Welcome Desk |

Press Centre Entrance Boulevard

Prayer Room | Upper Level - Male & Female WTM Official Supporting Publications |

Stand GV179

Facebook Picture Kiosks RTE

RTE Stand EM990

Parking First Aid |

Level 0

Lifts £ BS

Level 2

Cash Machines | Level 1 Business Services Level 3 Toilets Cloakroom

www.travelbulletin.co.uk

Level 0

Level 2

Venue layout

Travel Technology

London

R ROOMS SOUTH GALLERY 19-28

South Waterside Café Bars |

UK and Ireland

SG32 SG33

Eateries

Europe & Mediterranean

IN 555 IN 557 IN 558

IN 580

IN IN 370 375

Regions Africa & North Africa Global Village Asia /Pacific & Indian Ocean/ India

IN 570

IN 365

IN 289 IN 291

S10 IN 519

IN 360

IN 280

IN 185

IN 400

IN 340

IN IN 270 275

IN 170

IN 401

IN 339

IN 247

AS 550

IN 309

IN 320 IN 325 IN IN 330 337

IN 240

AS 640

IN 301

IN 300 IN 315 IN 319

IN 249

AS 350

AS 260

WTM DIGITAL HUB

ME 280

AS 250

IN 201

IN 220

AS 340

AS 60

ME 470

AS 701

AS 600

AS AS 435 440 AS 445

ME 240

SG23

AS 501

PRIVATE COACHES

TO PRINCE REGENT DLR

EM 1592

November 2 2012

S11 TB0211 Exhibitors_Layout 1 31/10/2012 16:26 Page 48

s WTMexhibitorslisting

Exhibitors by region

AFRICA Airkenya Express Alpha Travel (UK) LTD andBeyond Atta The African Travel & Tourism Association Blue Sky Group Bluebay Hotels Zanzibar Botswana Tourism Organisation Cameroon Tourist Office for Europe Classic Safari Camps Of Africa East Africa Tourism Network Eastmar Group Egyptian Tourist Authority Flash Tour Foxes Safari Camps Hotels and Lodges (Tanzania) Ltd. Kamili Kenya Tourist Board Leopard Tours LIBYAN EXPORT PROMOTION CENTER Malawi Ministry of Tourism Ministry of Culture and Tourism Moivaro Lodges and Tented Camps Moroccan National Tourist Office Mozambique Tourism Namibia Tourism Board Nigerian Tourism Development Corporation Orascom Development Paradise Beach Resort RAMADA MOROCCO Riding Safari Association Rovos Rail Tours Rwanda Development Board Sakkara Group International Savoy Group Serena Hotels Sierra Leone National Tourist Board Sopa Lodges South African Tourism South Sinai Group Sun International Leisure Services Ltd Swaziland Tourism Authority Tanganyika Wilderness Camps Ltd. Tanzania Tourist Board The Blue Train The Gambia Tourism Board The Zanzibar Collection Travco Group Tunisian National Tourist Office Wilderness Lodges Ltd Wilderness Safaris Wings Tours And Nile Cruises

AF372 AF350 AF530 AF550 AF145 AF382 AF400 AF295 AF542 AF380 AF119 AF200 AF203 AF365 AF385 AF549 AF250 AF496 AF180 AF650 AF570 AF375 AF300 AF610 AF540 AF150 AF129 AF383 AF205 AF301 AF520 AF440 AF115 AF125 AF360 AF390 AF490 AF500 AF102 AF501 AF303 AF396 AF498 AF547 AF196 AF492 AF240 AF340 AF370 AF435 AF101

Zambia Tourism Board ZIMBABWE TOURISM AUTHORITY

AF625 AF645

ASIA PACIFIC Aitken Spence Hotels AS565 Alica Purple Advertising Private Limited IN270 Ananta Spa & Resorts IN558 Anantara Hotels, Resorts & Spas AS410 Asian Trails Ltd AS301 Aurora Travel AS389 Bangladesh Tourism Board IN180 Bestway Tours & Safaris Pvt Ltd IN389 Bhutan Etho Metho Tours & Treks IN500 BRYS HOTELS PVT. LTD. IN557 Buffalo Tours AS380 Cambodia, Ministry of Tourism AS460 Caper Travels Company Pvt Ltd IN515 Carlson Rezidor Hotel Group IN260 Century Cruises AS285 CGH EARTH IN250 Chariot Beach Resorts Mahabalipuram IN370 China Highlights AS277 China National Tourist Office AS150 China Nimbus Travel AS291 China Outbound Travel & Tourism Market AS95 China Southern Airlines Company Limited AS155 China Vision Holidays AS99 Connections DMC Mauritius and Reunion AS435 Constance Hotels AS419 Cox & Kings Limited IN339 Creative Travel Pvt. Ltd IN350 Destination Asia AS303 Dragon Delight International Tours Ltd. AS289 Easia Travel AS491 Edge of India IN385 Excellent Tours & Travel China AS279 Exotissimo Travel Group AS415 Fairmont Jaipur IN375 Far Horizon Tours Pvt Ltd IN201 Focus Travel AS581 Footsteps in Style AS589 GHM Hotels AS503 Guilin Tang Dynasty Tours Co., Ltd. AS280 Haimark Ltd. AS593 HG Travel AS580 Holidays to Treasure India IN555 Hong Kong Tourism Board AS250 Inbound Tour Operators IN291 Council (ITOC) - West Bengal India 4 You IN265 India Tourism IN450,IN400 India Tourism Ecatalog IN365 Indian Holiday Pvt. Ltd. IN519 Indian Railway Catering & IN491 Tourism Corporation Ltd

November 2 2012

Indochina Tourist & Trade Co. Ltd. AS493 ITC Limited - Hotels Division IN249 Japan National Tourism Organization AS360 Karnataka Tourism IN230 Keells Hotel Management Services Ltd AS701 Kerala Tourism IN220 Korea Tourism Organization AS350 Kyrgyz Association of Tour Operators AS80 Le Passage to India Tours & IN340 Travels Pvt. Ltd Lernidee Trains & Cruises AS401 Macau Government Tourist Office AS260 Madagascar National Tourism Board AS445 MAhout (UK) Ltd IN355 Malaysia Tourism Promotion Board AS200 Maldives Marketing & AS540 Public Relations Corporation Marketing Committee, Myanmar Tourism Federation AS55 Mauritius Tourism Promotion Authority AS500 Mercury Travels Ltd IN380 MONGOLIA SELENA TRAVEL AS670 Mongolian National Tourism Centre AS560 Nepal Tourism Board AS659 Norbu Bhutan Travel Pvt Ltd IN185 Odisha Tourism IN580 ONYX Hospitality Group AS400 Orange County Hotels & Resorts Ltd IN280 Pachar Group of Hotels IN247 Pacific Asia Travel Association AS495 Philippines Department Of Tourism AS100 Rajasthan, Palaces & Tigers IN309 Reunion Island Tourism Board AS425 Rivages du Monde - Mekong Waterways AS492 Saigontourist Holding Company AS583 Sanyog Gupta Voyages IN530 Seychelles Tourism Board AS640 Silk Road Destinations AS85 SITA IN300 Somatheeram Ayurveda Group IN330 South Pacific Tourism Organisation (SPTO)AS652 Sri Lanka Tourism Promotion Bureau AS600 SriLankan Airlines AS610 Tahiti Tourisme AS655 Taiwan Tourism Bureau AS450 Thai Airways International AS440 The Chateau Spa & Organic AS501 Wellness Resort The Claridges Hotels & Resorts IN301 The Garden Hotel Guangzhou AS272 The Imperial IN401 The Lalit IN319 The Leela Palaces, Hotels and Resorts IN540 The Ministry of Tourism and Creative AS140 Economy of Republic Indonesia

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S11 TB0211 Exhibitors_Layout 1 31/10/2012 16:26 Page 49

WTMexhibitorslisting s The Park Hotels, India IN320 Tour East AS102 Tourism Australia AS550 Tourism Authority of Thailand AS300 Tourism Corporation of Gujarat Ltd, IN245 Gujarat State Tourism Council of Bhutan IN170 Tourism Industry Committee of MINT RK AS60 Tourism New Zealand AS555 Trail Blazer Tours India Pvt. Ltd.- TBi IN275 Travel Corporation India Ltd IN325 Travel Inn (India) Pvt. Ltd. IN360 TRAVEL SPIRIT INTERNATIONAL PVT. LTD IN570 Travel World Experiences IN289 Travelite (India) IN520 Tseren Tours AS592 Uzbekistan AS70 Vasco Travel IN337 Victoria Cruises AS270 Victoria Hotels & Resorts AS575 VIDOTOUR Co., Ltd AS383 Vietnam National Administration AS480 Of Tourism Yatra Exotic Routes IN315 Yatra Exotic Routes IN315

THE AMERICAS & CARIBBEAN AlliedTPro NA370 AMResorts CA250 Antigua and Barbuda Tourism Authority CA150 Argentina - National Institute for LA350 Tourism Promotion Aruba Tourism Authority CA420 ASTA LA301 Barbados Tourism Authority CA300 Bermuda Department of Tourism CA210 Big Bus Tours NA242,UKI401,EM1672 Brand USA Pavilion Colorado & Utah NA170 Brand USA Pavilions NA270 Brazilian Tourism LA150, Board - Embratur LA100 Canadian Tourism Commission NA300 Cancun Convention & Visitors Bureau LA250 Canouan Island CA301 Caribbean Tourism Organisation CA140 Central America Tourism Agency (CATA) LA560 Chile LA400 Condor Travel LA109 Costa Rica Tourist Board LA550 Cruise America & Canada RV Rentals Inc NA240 Cuba Direct CA401 Cuba Select Travel CA407 Cuba Tourist Office CA400 Discover New England NA155 Dominica Tourism Authority CA207 Dominican Republic Ministry of Tourism CA200 Ecuador LA170 ECUADOR - AMAZON LA191 Falkland Islands Tourist Board LA430 FOX Rent A Car Inc. NA309 Gray Line New York Sightseeing NA301 Group Promotions Ltd CA230 Guadeloupe Islands Tourist Board CA145 Guyana Tourism Authority CA205 Harlequin Hotels & Resorts CA500 Havanatour UK Ltd CA410 Jamaica Tourist Board CA240

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Las Vegas Convention and NA350 Visitors Authority LATAM Airlines Group LA420 Latincoming LA475 Liberty Helicopters NA201 Marysol Travel Cuba CA403 Metropolitan Touring Ecuador, LA401 Colombia, Peru, Chile & Argentina Mexico Tourism Board LA200 NYC & Company NA200 Oceanwide Expeditions (Netherlands) LA541 Opentours NA303 Paraguay Secretaria Nacional de Turismo LA265 Proexport Colombia LA530 PromPeru LA300 Puerto Rico Tourism Company CA160 Resort Marketing International CA320 Saint Lucia Tourist Board CA325 St Kitts Tourism Authority CA305 St Vincent & The Grenadines Tourist OfficeCA340 Tangol LA299 The Islands of The Bahamas CA430 The Mark Travel Corporation NA297 (Mark International) Travalco USA, Inc NA293 Trinidad and Tobago Tourism CA330 Development Company (TDC) United NA375 URUGUAY MINISTRY OF LA470 TOURISM AND SPORT Venezuela - INATUR LA540 Viceministerio de Turismo Bolivia LA270 Virgin Atlantic Flightstore NA311 Visit California NA340 VISIT FLORIDA NA100

EUROPE Acampora Travel EM1801 Adriatica.net d.o.o. EM1170 ADS EM1604 Agencia Valenciana del Turisme EM1600 Agenzia Regionale per la Promozione EM1678 Turistica 'in Liguria' Agjencia Kombetare e Turizmit EM1160 Albanian National Tourism Agency ANDALUCIA EM1500 Andorra Turisme, S.A.U. EM1650 Animod EM535 'Aqua Vista' Hotels EM1001 Armenian National Tourism OrganizationEM1180 Asla Travel Group EM507 ATAHOTELS Spa EM1920 Austrian National Tourist Office EM400 Autoservizi Capozzo Srl EM1588 Avra Tours SA EM1240 Azerbaijan, Ministry of Culture EM960 and Tourism Balkan Holidays Ltd (London) EM735 Belarus National EM260B,EM260A Tourism Agency Belgian Tourist Board EM1220 Brussels-Wallonia Bettoja Hotels EM1803 BIT International Tourism Exchange - EM1668 Fiera Milano Blue Lagoon Group EM1003 Bonvecchiati S.r.l. EM1809

Bournemouth University EM1592 Bulgaria, Ministry of Economy, EM700 Energy and Tourism Canary Islands EM1400 CATALONIA, CATALAN TOURIST BOARD EM1640 CICAR - Canary Islands Car EM1403 Corrupt Tour.com EM572 Croatian National Tourist Board EM1250 Croisieurope EM1605 Cyprotels Hotels & Resorts EM1140 Cyprus Tourism Organisation EM1100 Czech Tourist Authority - CzechTourism EM550 Destination Ltd EM509 Diana Travel EM805 ELITE TRAVEL EM1246 Emeco Travel EM1895 Enterprise Europe Network EM975 Mediterranean Faville Tours by Bianco Holidays SRL EM1654 Feenstra Rijn Lijn BV EM530 Fiesta Hotel Group EM1480 Flanders-Brussels Tourist Office EM1200 Fortuna Tours - DMC Bosnia EM1148 and Herzegovina Four Seasons Hotel EM1102 France EM1700 Gartour by HTS Srl EM1924 German National Tourist Board EM540 Giglio Travel EM1928 Golden Eagle Luxury Trains Ltd EM265 Golden Tour EM1665 Gondolieri Travel EM1656 Gran Canaria Tourist Board EM1440 GRAN HOTEL BAHIA DEL EM1401 DUQUE RESORT Greek National Tourism EM1050,EM1000 Organisation H10 Hotels EM1570 Hotel **** Bania Thermal & Ski EM580 Hungarian Tourism Plc. EM350 IBACAR Premium S.L. EM1651 Iberostar Hotels & Resorts EM1460 Ibiza Tourism Board EM1455 Incoming Italia EM1685 Israel Government Tourist Office EM650 Italcamel Travel Agency s.r.l EM1900 Italian Details S.r.l. EM1805 Italian State Tourist EM1850,EM1800,EM1680 Board (ENIT) IZKA - Izmir Development Agency EM753 JPM Guides EM201 Kervansaray Hotels EM803 Lake Maggiore and surrounding EM1922 mountains Latvian Tourism Development Agency EM560 Le Meridien Limassol Spa & Resort EM1101 Lille Metropole Tourism EM1203 Lithuanian State Department of Tourism EM570 LOPESAN HOTEL GROUP EM1550 Louis Group, The EM1130 Ltd. Management center of medical EM578 services and information Luxembourg National Tourist Office EM1235 MALAGA CITY TOURISM BOARD EM1552 & CONVENTION BUREAU Malta Tourism Authority EM1150 Mardan Palace EM743

November 2 2012

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s WTMexhibitorslisting MARINA D'OR HOLIDAY RESORT EM1485 MEDITRAVEL EM1230 Meeting Point International EM742 Meridianafly Air Italy EM1676 Moldova EM755 Monaco Government Tourist Authority EM1244 Montenegro National Tourism EM745 Organisation Moscow Exhibition and Convention EM240 Agency National Tourism Organisation of Serbia EM340 Netherlands Board of Tourism and Conventions (NBTC) EM300 Network 4 Sports Travel EM1201 North Cyprus Tourism Centre Ltd EM750 Olymp Travel Ltd EM160 Operation Europe Travel EM207 PALOMA HOTELS EM748 PENINSULA TOURS EM703 Polish Tourist Organisation EM450 Portugal EM900 Poseidon Arctic Voyages, Ltd. EM203 REGION OF MURCIA EM1475 Regione Puglia EM1675 Representation of the Government EM170 of Ivanovo Region in Moscow Rhodes Tourism Promotion Organisation EM950 ROMANIAN MINISTRY OF EM640 REGIONAL DEVELOPMENT AND TOURISM Rural Cyprus EM1120 Russian Federation EM250 Saint Petersburg Express, JSC EM165 San Marino Tourism Board EM1926 Scenic Travel Service EM1580 Serhs Tourism EM1305 Slovak Tourist Board EM440 Slovenian Tourist Board EM500 Steigenberger Hotels AG EM387 Studio Beluga D.o.o EM1245 SUR in English EM1603 Swiss Quality Hotels Int'l EM601 Switzerland Tourism EM600 Tablao De Carmen EM1501 Tenerife Tourism Corporation EM1450 Toscana Promozione EM1660 Tourist Guide of Greece EM1002 Travel Europe EM401 Trenitalia Spa EM1750 TTG Media EM150 TURESPAÑA EM1350,EM1300 Turkish Culture & Tourism Office EM850,EM800 Ulusoy Travel Center EM801 Vatican Museums EM1940 Veneto Promozione S.c.p.A. EM1585 Vezelay and Fontenay, Burgundy, France EM1674 Via Hansa Tours EM701 Vienna Incoming Tourist EM402 Ville In Italia EM1929 Visit Finland - Finnish Tourist Board EM140d Visit Iceland EM140a Visit Norway / Innovation Norway EM140c VisitSweden EM140b Vodohod Russian River Cruises EM370 World Skills EM1551 World Tourism Organization (UNWTO) EM1590 Zacchera Hotels EM1910 Zadar region EM1270

Zela Aviation

EM1238

GLOBAL VILLAGE Abreu Online Adonis.Com Affordable Car Hire Airfasttickets Alamo Rent A Car & National Car Rental Albatravel Ascott (The Ascott Limited) Autorent Car Rental Llc Avis Rent a Car Best Western Worldwide Hotels Budget Rent-a-Car CarTrawler CBI Chic Outlet Shopping® DANUBIUS HOTELS GROUP Dollar Thrifty Automotive Group ETOA - European Tour Operators Association Fore Representations & Travels Pvt Ltd Fortuna Travel Frasers Hospitality Pte Ltd Global Discovery / Adventure Now Global Passenger Network Go Global Travel Gray Line Worldwide GTA Hotelbeds HotelsPro - Met Global Hyatt Hotels & Resorts Innstant Group International Hotel Awards JacTravel Jin Jiang International Hotel Management Co. Ltd. Jumbo Tours Group K+K Hotels Katara Hospitality Laico Hotels & Resorts Liberty International Tourism Group Miki Travel Ltd Millennium & Copthorne Hotels Plc Mystifly Consulting (India) Pvt. Ltd. Olympia Europe Omega Tourism & Services OTI Holding PureQuest Adventures Rail Europe RateTiger - eRevMax Rotana SEH (INTER-HOTEL, RELAIS SILENCE, QUALYS-HOTEL, P'tit Dej-HOTEL Sixt rent a car smilo destination management Special Tours Wholesalers Sports Events 365 Ltd Supranational Hotels Ltd Taj Group Tavisca Solutions Pvt. Ltd. The Carlson Rezidor Hotel Group Tourico Holidays Tourism Intelligence International Travco LLP Travel To Marketing Travel Trade Products

November 2 2012

GV465 GV180 GV480 GV560 GV450 GV630 GV303 GV360 GV260 GV600 GV255 GV460 GV370 GV380 GV240 GV540 GV305 GV155 GV601 GV501 GV100 GV249 GV355 GV570 GV500 GV320 GV345 GV225 GV365 GV430 GV650 GV135 GV470 GV115 GV200 GV235 GV640 GV400 GV420 GV585 GV220 GV150 GV565 GV611 GV445 GV635 GV315 GV440 GV350 GV110 GV340 GV170 GV103 GV410 GV585 GV530 GV550 GV301 GV300 GV120 GV162

Travellanda Ltd TripAdvisor Vantage Hospitality Group Warwick International Hotels Welcomebeds.com WTM Official Supporting Publications Your Hotel Integration

GV655 GV575 GV160 GV245 GV230 GV179 GV163

MIDDLE EAST & NORTH AFRICA ABU DHABI TOURISM & CULTURE AUTHORITY AITO Iran Tours - Azadi Intl Tourism Organization Arg-E-Jadid Travel Co. (ATC) Bye Bye London Cyrus Sahra Co. Department of Tourism & Commerce Marketing, Dubai Emirates Etihad Airways Fujairah Tourism & Antiquities Authority, Government of Fujairah IRAQ / AL-RAFIDAIN COMPANY FOR TRAVEL AND TOURISM Iraqi Ministry of Tourism & Antiquities Jordan Tourism Board KINGDOM OF BAHRAIN, Ministry of Culture LEBANON Ministry Of Tourism Oman Air Oman Ministry of Tourism & Industry Pasargad Tours Qatar Tourism Authority Sharjah Commerce & Tourism Development Authority Travel Elements Waldorf Astoria Ras Al Khaimah

ME300 ME158 ME505 ME101 ME293 ME400 ME450 ME350 ME207 ME270 ME470 ME100 ME152 ME140 ME230 ME200 ME401 ME240 ME500 ME160 ME501

TECHNOLOGY & ONLINE TRAVEL 11-Infotech System Co Ltd 9JA TRAVELS SERVICES LTD Accubook Ltd addaJet.com Bynd - Addictive Software Caboose Productions CodeGen Ltd ComfortWay.com Cultuzz Digital Media GmbH Daytoursworld.com Digital Trip - The Travel Website Experts EasyRMS, an Infor company Easy-Shuttle ecare Technology Labs Pvt. Ltd. eMerchantPay Ltd FACT-Finder Travel Feefo First Atlantic Commerce Ltd. Gateway NV GP Solutions Great Guide/MSupport Groupon Getaways Guestline Ltd Happiest Minds Technologies Pvt Ltd hotel.de AG Hotelogix Hotwire Illusions Online

TT301 TT189 TT269 TT347 TT287 TT444 TT200 TT365 TT401 TT460 TT340 TT285 TT250 TT230 TT272 TT320 TT410 TT182 TT255 TT225 TT369 TT275 TT174 TT183 TT220 TT447 TT278 TT300

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WTMexhibitorslisting s Intuitive Ltd Iris Software Systems Ltd ISO Travel Solutions GmbH Ixaris Systems Ltd LittleVoice - Interactive Video Make It Social MakeMyTrip (India) Pvt Ltd. m-hospitality MULTI Travel Software Newhotel Software One Global Translation Open Destinations OTT Parityrate.com Hotel eDistribution Peakwork GmbH - The Player Hub Company PhoCusWright Inc. Pure360 Quadlabs Technologies Private Ltd. RateGain ReviewPro Revinate Rezgateway Rezopia RWA SiteMinder T I Infotech Pvt Ltd Tech Master Thermeon Worldwide Plc TigerBay Software Ltd toggle mobile Tourplan TRABASE s.r.o. Travel Republic Travel Technology Showcase Travel Weekly Group TravelSim Traveltek Ltd Treovi Triometric TrustYou ReviewAnalyst Ultimedia Limited Unseen Pictures Uts Travel Verchaska Infotech (P) ltd. VeriFone Media Vertical Booking Voiamo Group WebBookingExpert Weblogic Wirecard Technologies AG Wizie - Making IT Possible World Independent Hotels Promotion Worldpay Wright Express Your Car Hire Ltd

TT357 TT179 TT348 TT360 TT281 TT286 TT419 TT175 TT415 TT257 TT203 TT201 TT215 TT355 TT264 TT429 TT350 TT440 TT219 TT465 TT346 TT319 TT343 TT184 TT330 TT310 TT335 TT443 TT259 TT249 TT210 TT240 TT367 TT187 TT155 TT235 TT417 TT430 TT315 TT170 TT180 TT435 TT289 TT420 TT450 TT150 TT442 TT325 TT425 TT247 TT400 TT260 TT359 TT245 TT186

ATG Tickets UKI409 City Cruises plc L305 City Sightseeing Ltd UKI350 Encore Tickets Ltd L310 English Heritage UK104 Europe Incoming UKI108 Expedia Travel Agencies Affiliate UKI445 Programme - TAAP Generator Hostels UKI449 Gibraltar Tourist Board UKI435 Golden Tours L215 Guild Of Travel & Tourism UKI130 Historic Royal Palaces UKI100 Hospitality Line Ltd L200 ITB Berlin UKI430 Jersey Tourism UKI120 Leisure Connect L320 National Trust UKI106 Out Now UKI340 Quietvox AG UKI335 Ripley's Believe It or Not! London L225 Royal Collection Trust UKI102 Season Car Hire UKI425 See-London.co.uk Ltd L219 Skål International UKI334 St Paul's Cathedral UKI101 Suffolk - Arts, Heritage, Culture and BeerUKI332 The Leisure Pass Group UKI421 The Original London Sightseeing Tour Ltd L304 The View from The Shard L315 Tourism Ireland UKI600 Travel Connection Europe Ltd UKI301 TravelMole UKI339 UKinbound UKI400 unbeatablehire.com UKI250 Visit Greenwich L205 Vox Tours Srl UKI440 Warner Bros. Studio Tour London UKI420 Wimbledon Lawn Tennis Museum and Tour L300 Worldwide DMC Ltd UKI407

UK & IRELAND ABTA - The Travel Association UKI150 Airport Transportation Ltd. L202 Amitours SARL UKI209 AT Coaches Trading as Abbey Travel Ltd UKI432

puzzlesolutions Travagrams: (top) Variety Cruises Where Am I?: Eiffel Tower

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(bottom) Transylvania

We asked our staff the following question this week: What film would you like to see at the cinema? Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk Frankenweenie in 3D!

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk Skyfall and Taken 2

Assistant Editor: Jill Sayles jill.sayles@travelbulletin.co.uk Skyfall - I'll be watching it with Visit California this Sunday

Contributing Editor: Paul Scudamore post@travelbulletin.co.uk The Producers

Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk Avatar in 3D

Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Butch Cassidy & The Sundance Kid in 3D

Online Sales Manager: Nick Boocock nick.boocock@travelbulletin.co.uk 'The Wedding Video'. It was shot on my doorstep but only lasted one week at the cinema, so I missed it!

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk Any James Bond film

Sales Executive: Chris Gascoine chris.gascoine@alaincharles.com New Film - Skyfall Any Film - Star Wars

Sales Executive: Matt Gill matt.gill@alaincharles.com James Bond - I'm going on my birthday

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S11 TB0211 Exhibitors_Layout 1 31/10/2012 16:26 Page 52

FREE FREE AND HALF H ALF PRICE PRICE CHILD PLA PLACES CES A AVAILABLE* VA AILABLE*

VISIT THE HOME OF THE REAL FATHER CHRISTMAS

SHORT BREAKS HALF PRICE CHILD PLACES AVAILABLE!* - 2, 3 and 4 night breaks in Lapland - Direct charter ﬂights from UK regional airports - Exclusive hotels in uncommercialised resorts

DAYBREAKS FREE CHILD PLACES AVAILABLE!* - UK’s largest programme of Santa daybreaks - Direct charter ﬂights from 22 UK airports - Private family meeting with Santa in Lapland

NEW 2012 BROCHURE NOW AVAILABLE!

* Subject to availability. Offers are reviewed on a daily basis and will be withdrawn as ﬂight quota is reached.

S11 TB0211 Exhibitors_Layout 1 31/10/2012 16:26 Page 53

Sign up for e-newsletter Our bi-monthly e-newsletters aim to keep you updated on news, offers and information on Saint Lucia. To register, please email newsletter@stluciauk.org

Calendar of events

October

May

Jounen Kweyol Events throughout October focus on Saint Lucia's fascinating mixed African and French creole heritage, and Kweyol, the French-based local patois spoken by over 90 per cent of Saint Lucians. The celebrations peak near the end of the month on Jounen Kweyol or Creole Day, when chosen communities lay on traditional creole cuisine, crafts such as pottery and basket weaving, music, dance and games.

Saint Lucia Jazz Every year since 1992, Saint Lucia has held a major international Jazz festival with events taking place across the island culminating in the main stage performances at Pigeon Island National Landmark. The music on offer includes R&B, Soul, Pop, Reggae and Soca, as well as Jazz. Household-name performers have included UB40, Rihanna and, in 2012, Diana Ross, Toni Braxton, The Gypsy Kings and Ziggy Marley. www.stluciajazz.org

June/July Carnival Saint Lucia's month-long, heady carnival season culminates in mid-July with steel band and soca monarch competitions, a carnival queen show and two days of intense street partying. www.luciancarnival.com

December Atlantic Rally for Cruisers (ARC) Each year, over 200 yachts join in the world's largest transoceanic sailing event, from Gran Canaria to Saint Lucia. The 2,700 nautical mile crossing takes two to three weeks, and ends in Rodney Bay Marina, where concerts and celebrations are held to welcome the sailors. www.worldcruising.com/arc

In-house training available

Evening training events

We are happy to provide your team with in-house training, please contact us on 020 7341 7008 to discuss your needs or email Chelcie Lewis on clewis@stluciauk.org

Priority for our events is given to agents registered on www.saintluciaexpert.com

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0"),1*2$)"&4.&/1 $-+ Benefits of completing our online training programme On completion of the 6 modules, which takes less than an hour, you will receive a parrot and a downloadable certificate stating you have completed the “Saint Lucia Expert” course.

Incentives Log your bookings and win quarterly prizes which include a pair of seats to Saint Lucia courtesy of British Airways and Virgin Atlantic, shopping vouchers, Chairman’s rum and Hotel Chocolat chocolates.

Website specialist listing

If you have attended one of our fam trips, or a structured one by one of our tour operator partners, AND you log your bookings, you can request to be listed on the home page of our website. This will help drive business to you.

Saint Lucia

Fams

By simply completing the course, you will be eligible to join our fam trips (there is a small associated cost). We have 13 fams planned for 2013.

Refresher module

As we have new events and developments on island, we will launch a refresher module (it will not take no more than 15 minutes to complete) in January 2013 which is compulsory for all registered “Experts” and “Specialists”

Saint Lucia Tourist Board Tel: 020 7341 7008 Email: clewis@stluciauk.org Web: www.stlucia.org Image Library: http://saintlucia.fotoseeker.com Facebook/Twitter: saintluciauk

Meet the team At the Saint Lucia Tourist Board, we have a dedicated team that are happy to answer your queries on Saint Lucia or fulfil any training requests you may have. Jackie Bookal, Marketing Executive Hilda Caprice, Information Officer Chelcie Lewis, Sales Executive Jean-Marc Flambert, Director of Marketing, UK & Europe. Atlyn Forde, Assistant Director of Marketing