Travel Bulletin 15th June 2012 by Alain Charles Publishing

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June 15 2012 | ISSUE NO 1,783 | www.travelbulletin.co.uk

Australasia A force to be reckoned with: New Zealand's comeback

Tener ife

June 2012

tin for Published by Travel Bulle on Tenerife Tour ism Corporati

Tenerife supplement with this issue

this week agent bulletin 9 win a luxury London break every year for ten years

training why positive attitudes & actions sell holidays

usa Brand USA campaign aims to reignite customer excitement

holiday parks the latest news, offers & product developments

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LEEDING THE WAY...Leeds Bradford Airport's commercial performance manager Richard Aldridge (left), World Duty Free's regional manager David Orchison (middle) and the shop's store manager Steve Jones celebrate the opening of the new World Duty Free store with staff - at the back, from the left: Lesley Platt, Claire Harrington, Sara Lewis and Rosanne Morley.

This Week news 3

Cover Pictures: Main - Tourism New Zealand, Lake Wakatipu

Inset - USA, bean-hollow beach California

a round-up of this week's latest news, deals & product launches

hotel bulletin

at home with eileen

Wyndham Hotel Group opens first managed Ramada hotel in the UK Eileen gets the most out of recent trade events

agent bulletin Superbreak launches incentive to win a luxury London break every year for ten years

W-AITO-Go!

puzzle bulletin

training

usa

holiday parks

australasia

the latest news & views from AITO Agents you could win a £50 Hotel Chocolat voucher in our prize Su Doku puzzle why positive attitudes & actions sell holidays new Brand USA campaign aims to reignite customer excitement the latest news, offers & product developments a force to be reckoned with: New Zealand's comeback

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Gatwick Airport uncovers travel trends of the older generation GATWICK AIRPORT has revealed that travel amongst our older generation is booming with more than half (56%) of over 70s admitting to travelling more often now than when they were younger. This rises to 61% of those aged 85 and over. The research, which polled 1,000 respondents over the age of 70, investigates the travel habits of ‘O.A.Ts,’ as the airport launches its search to find the UK’s oldest traveller. The research revealed that one in three (30%) older travellers say they could benefit from special assistance when travelling. Last year, the airport supported 381,000 passengers with reduced mobility – a double digit growth on 2010 figures – and currently provides assistance to approximately 30,000 passengers a month, rising to about 47,000 at peak periods. Other key findings from the survey revealed that travel confidence amongst older travellers is at an all time high with one in three (30%) saying they are more comfortable travelling now than when they were younger; 88% of older travellers take up to three holidays a year, with the UK (82%), Spain (41%), France (35%) and the US (22%) proving the most popular destination; city breaks (53%) and beach holidays (51%) are the most popular type of holidays for the over 70s; less than a third (27%) of older travellers preferred a cruise; and more time (66%) and more money (22%) are listed as the core driving

factors for an increase in travelling, while cost (67%) and ease of travel (60%) are the two key considerations when selecting a destination. To help highlight how accessible airport travel can be for passengers with reduced mobility (PRM), the airport has launched a nationwide search to find the UK’s Oldest Traveller and courtesy of BA and Vdara is offering one individual the chance to win flights for two to Las Vegas with BA, as well as three nights’ accommodation at the five-star Vdara Hotel & Spa. The airport's head of terminal operations, Paul Fitch, said: “The findings of our research show that older age travellers are more confident than ever before but often welcome a little extra help. At Gatwick we provide support and special assistance at every step of an airport journey – from the moment people enter our doors to the moment they leave. “Our search for the UK’s oldest traveller is designed to inspire more people to keep on travelling - plus we’re keen to get first-hand insights so we can continually improve our services. “So if you’re an experienced traveller, or you know someone else who is, get in touch – you could win another wonderful travel experience for two.’’ If you would like to nominate someone for the UK's oldest traveller, email the person's date of birth, a photo and a line about their favourite travel experience to ukoldesttraveller@gatwickairport.com before Friday June 29.

June 15 2012

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Newsbites ●

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FLYING HIGH...in recognition of Father’s Day this Sunday, Attraction World treated daddy David Heyes of The Co-operative Travel in Burnley to a flying lesson, part of its experience world product range. David became father for the third time three months ago with the birth of baby Elisa Grace. Pictured receiving his gift is David with his daughter Elisa Grace and Nicky Yates, business development manager at Attraction World.

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EVA unveils new business cabin class EVA AIR has unveiled a new-generation business cabin named Royal Laurel Class. The airline has invested US$100million in upgrading its top cabins on all of its Boeing 777-300ERs with new, fully lie-flat seats and inaugurated the new service on a Taipei–New York flight earlier this month. The carrier has configured its Royal Laurel Class cabins with 38 seats in a reverse herringbone layout that enables passengers at windows to look out without turning and those in the center to easily dine and talk with travel companions. Seats are approximately 26inches wide, recline 180 degrees and stretch out almost 79-inches. Each passenger environment includes features such as a coat hook, space for shoe stowage, handy nooks for water, glasses and reading material and a seat-side table for beverages, snacks or writing materials, all within easy reach. In addition, the airline is outfitting the Royal Laurel Class seating environments with the latest audio and video technologies, starting with 15.4-inch touch screens and high-fidelity noise-cancelling headphones. Passengers with personal electronic devices can work or relax using multi-function AV-input outlets, USB and iPod ports on a system equipped with software such as media player, photo viewer and PDF reader. The carrier's Royal Laurel Class service will operate non-stop between Taipei and New York on Mondays, Thursdays and Saturdays and the airline also offers a fourth flight on the route on Wednesdays. From June 18, a fifth weekly New York flight will be added and by the end of August, the Royal Laurel Class will be offered on all of New York flights. The airline will introduce the new cabin on its Los Angeles service by the end of this year and begin to roll it out on San Francisco, Toronto, Paris, Amsterdam and London flights in 2013. For more information visit http://royallaurel.evaair.com/en/ and www.evaair.com

June 15 2012

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EUROSTAR HAS announced details of its partnership with the Belgian National Paralympic Committee, which will see the rail operator carry the Belgian Paralympic team to London ahead of the Paralympic Games later this year. PROMPERÚ WILL be building a replica of Machu Picchu made purely from Lego bricks in London’s Covent Garden on June 26 in an effort to raise awareness of the country and encourage travellers to visit Peru. ABU DHABI Tourism & Culture Authority (TCA Abu Dhabi) has launched an upgraded version of its official destination Website at www.visitabudhabi.ae, supported by a range of social media channels. AIR EUROPA is to launch a new route to Santa Cruz from Gatwick from November 29 as the carrier expands its long-haul programme. THE AIRPORT Operators Association (AOA) has called for the European Institutions to abandon plans for a relaxing of the Liquids, Aerosols and Gels (LAGs) ban, due in April 2013. AOA chief executive, Darren Caplan, said that passenger security needed to take priority over arbitrary deadlines, and called on the UK Government to lobby its European counterparts to keep the current rules on LAGs, until the technology has matured and can offer a seamless, rather than a more confused, security process for passengers. RIVIERA TRAVEL has announced that it will now sell its products through independent UK travel agents. The operator carries more than 90,000 passengers a year and its core product is escorted tours, mainly aimed at the over 50s market. The company also offers short breaks by Eurostar programme, which includes regional rail connections to St Pancras from a selection of stations around the country, with prices from £249 per person, plus a luxury charter river cruise programme, which currently runs four- and five-star river cruise itineraries in Europe. For details visit www.rivieratravel.co.uk VIRGIN ATLANTIC is to add an extra weekly flight to Montego Bay from Gatwick on November 3. Holidaymakers will be able to take a new Friday departure to Jamaica, which is this year celebrating its 50th year of Independence.

New hotel group launches in UK PUMA HOTELS’ Collection has launched in the UK encompassing 21 four-star properties from Edinburgh in Scotland to Torquay in Devon. With more than 2,800 bedrooms and around 20,000sq.m of conference and meeting space, the hotels' collection offers extensive facilities for both corporate and leisure guests, as well as weddings services. Whilst many of the properties have major architectural and historical significance such as the 16th century The Lygon Arms in the Cotswolds, others offer a more contemporary style with multi-functional events spaces, such as the Hinckley Island Hotel in Leicestershire. For more information visit www.pumahotels.co.uk

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newsbulletin Tweets of the Week Who’s saying what on Twitter... @stex_newtrains We have some fantastic #2for1offers on days out throughtout East Anglia for further info check out: http://ow.ly/bpUHV @T2News Make a qualifying booking or promote Universal Orlando Resort & you could WIN a place on an Orlando Fam trip! EASY! http://bit.ly/Lbn3y6 @CosmosHolidays From trashy page-turners to literary legends, books can transport your mind while your body just wishes it was on hols! http://bit.ly/L9EEIJ @pandocruises So pleased to still have @CraigRevHorwood on board Oriana. We hope you're having a fab time! @ACEtweeting A new episode of ACE TV is now on the ACE website http://www.cruiseexperts.org with Dean Harvey of Qube Media speaking at our Digital Seminar

A TASTE OF CALIFORNIA...Abercrombie & Kent held 'A Taste of California' event at Harrods recently, in association with Visit California and Air New Zealand. Agents had the opportunity to learn more about California’s different wine regions by tasting a selection of wines with guidance from Harrods’ sommeliers and discover what the operator offers travellers in each region, including special access to the owners of several private wine estates. The event culminated with the announcement of the winner of an eight-day tour of California with flights. Pictured are, from the left: Bethany Schuh, Visit California; Simon Lynch, Abercrombie & Kent); prize winner Plodegh Murphy and her partner and Alison Davis from Air New Zealand.

Cosmos Holidays announces launch of year-round Madeira programme COSMOS HOLIDAYS has launched a year-round Madeira programme featuring Monarch’s new scheduled service to the island with departures from both Gatwick and Birmingham throughout the winter and summer seasons. Packages for winter 2012/13 (October 15 to April 30) are on sale now with summer 2013 due on sale by the end of July. Flight-only options through Avro Flights are on sale now for both winter 2012/13 and summer 2013. Seven-night package prices lead in at £299 per person and flight-only prices are from £99 return including taxes, based on a departure in November. Offering a flexible range of durations, the programme features a choice of hotels, offering three- to five-star accommodation on a choice of board bases - from roomonly to all-inclusive. Customers can choose from three departures a week from Gatwick (Monday, Wednesday, Friday) or two departures a week from Birmingham (Monday and Friday). The Madeira programme will be featured in the operator's all-inclusive brochure, which is out at the end of July, as well as the Summer Holidays brochure (out in December) followed by Winter Holidays 2013/14. For more information call 0871-423 8518.

IoM promotes four key strengths ISLE OF Man Tourism is focusing on the promotion of four key areas of strength for the Isle of Man in its public relations activity for this year. These include Action outdoor activities that range from sailing, sea kayaking and diving with seals to gorge scrambling and coasteering; Local food distinctive produce plus an annual food festival to showcase food producers and chefs; Nature - the island’s natural landscape and the rare flora and fauna found in the wild; and History - a rich island heritage that has its roots in a Celtic and Viking past.

Chameleon Worldwide announces new range of small group holidays to 38 countries SPECIALIST OPERATOR Chameleon Worldwide, which recently completed a buyout to become independentlyowned, has announced the launch of a new range of specially designed, small-group holidays called Adventure Worldwide, featuring more than 60 original itineraries to 38 countries around the globe. The company's managing director, Mark Wright, said: “There are hardly any independent adventure operators left these days so we’re delighted to be autonomous and 100% self-owned

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again. Our style of specialist, adventure holiday cannot be sold like a commodity off a supermarket shelf, but we are keen to talk to good, independent travel agents, who have sufficient knowledge and expertise of the adventure sector, to work together with us. “Adventure Worldwide is all about getting away from mass-market travel; we’re providing adventurous experiences beyond the wildest dreams of most people and we can offer agents an extremely healthy commission on sales."

As an example of prices, a two-week break to Turkmenistan - Caspian and Karakum leads in at £1,795 per person and includes a visit to the ancient city of Merv and the chance to meet the nomads of the Karakum Desert. The price includes land transportation, accommodation (hotels, home stay, guest house and camping), all meals and the services of a tour leader. Flightinclusive prices are available on request. For more information visit www.adventureworldwide.co.uk or call 0845-304 8679.

June 15 2012

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WYNDHAM HOTEL Group has opened of its first managed Ramada hotel in the UK, the Ramada Encore Newcastle-Gateshead. Owned by Quays Hotels Limited, the 200-room property is the result of a £15million construction project, and is located in the heart of Newcastle-Gateshead, in close proximity to the Millennium Bridge, the Sage, which is the largest conference and events centre in the North East, and the BALTIC Centre for Contemporary Art. In addition to the contemporary en-suite guest rooms, the hotel features free Wi-fi throughout, a gym, on-site parking and four meeting rooms. For details call 0808-100 0783 or visit www.ramada.co.uk

Protea Hospitality Group drives expansion into Western Africa THE PROTEA Hospitality Group is forging ahead with extensive expansion plans on the African continent this year, with its first Protea Hotel in another African country soon to be built and ten other properties in the pipeline, five of which will be in Nigeria. The total value of the investment by the company and its property owner partners is US$130 million. The company's CEO, Arthur Gillis, said there has been a lot of optimism about the African market this year, despite the uncertainty facing the global economy. He said: “As political stability and business opportunities increase, they create a

greater need for the hotels and we’re leading the charge. “There are a number of countries such as Nigeria that are flying in the face of the global economic trend as far as hospitality is concerned. Africa’s traditional trading partners have been changing rapidly in recent years, and this is spurring unprecedented growth in regions that have previously not seen the numbers.” The ten new planned hotels in Nigeria, combined with new properties in Uganda and Zambia, will create more than 1,200 new direct jobs in the hospitality industry in those countries.

Dusit Thani Maldives introduces free nights stays for limited period

Mövenpick expansion emphasises confidence in Egyptian tourism

LOCATED NEAR Hanifaru Huraa, a UNESCO World Biosphere Reserve, renowned as a feeding ground for manta rays and whale sharks, Dusit Thani Maldives offers guests diving, snorkelling, a tree-top spa, gym and kids' club. The property, which includes a choice of Beach Villas, Ocean Villas and Lagoon Villas, is offering a seven-night stay for the price of five up to July 31 or five nights for the price of four from August 1 to December 22, staying in a Beach Villa or Beach Villa with Pool. A seven-night stay leads in at £2,399 per person, based on two people sharing and includes flights, seaplane transfers and bed-and-breakfast accommodation. For more information call Expressions Holidays on 01752878050 or visit www.expressionsholidays.co.uk

MÖVENPICK HOTELS & Resorts has underlined its commitment to Egypt's tourism industry by adding Mövenpick Resort Hurghada, Mövenpick Resort Abu Soma and Mövenpick Resort Sharm el Sheikh in Naama Bay to its existing portfolio of four properties on the country's Red Sea coastline. The company has also strengthened its presence on the Nile with four new cruisers and one sail boat, including the 'Misr', once the private yacht of Egypt's former King Farouk. The Mövenpick Resort Hurghada is located in Hurghada Bay, 8km from Hurghada International Airport and offers 252 rooms and suites, all with a direct view over the Red Sea. The resort has undergone a programme of renovations throughout 2010 which will continue this year in stages to ensure a smooth operation. Facilities at the resort include a private beach, marina and freshwater pool and the property is ideal for waterskiing, snorkelling, diving, horse-riding, visiting Giftun Island and desert safaris. The company's Sharm el Sheikh resort has also recently opened in Naama Bay, offering 298 rooms and four villas with private pools, while the company will offer more options for cruising the river Nile when it boosts its fleet in October by launching the historical steamship 'Misr' and four more boats, the M/S Sun Ray, Darakum, Hamees and Feddya. The hotel management company will then operate a total of seven ships on the Nile and one on Lake Nasser. For more information visit www.moevenpick-hotels.com

Dubai growth for DoubleTree by Hilton HILTON WORLDWIDE has signed an agreement to convert The Royal Ascot Hotel property into a new DoubleTree by Hilton hotel, the second DoubleTree branded property planned for Dubai and the third for the UAE. Following a re-branding to DoubleTree by Hilton Bur Dubai in January next year, the 174-room property will undergo a comprehensive two-year refurbishment and upgrading programme with an expected completion date of January 2015. Facilities include a conference hall, four meeting rooms, a business centre, swimming pool, health club and spa.

June 15 2012

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newsbulletin Singita Game Reserves adds Serengeti House in Tanzania to portfolio SINGITA GAME Reserves has added a new property to the Singita Grumeti Reserves in Tanzania. Situated on the western corridor of the Serengeti National Park, Singita Serengeti House will offer guests exclusive use of accommodation and access to 350,000-acres of private land. Positioned on the lower slopes of Sasakwa Hill, this once manager’s house has now been transformed into an exclusive African getaway. Following demand for privacy, particularly from families, Serengeti House is an exclusive use retreat located within easy sight of a watering hole. Opening on June 15, the property will accommodate eight guests in two suites located in the main house and two additional garden suites all featuring private outdoor showers and terraces. In addition, the main house comprises large dining and lounge areas, decked areas with day beds, a 25m swimming pool and a private tennis court. Guests staying at the property are also offered safari activities with a private guide and vehicle, dedicated staff offering a personalised service, a private chef and access to a selection of wines. Itineraries, meals and activities will be made to order in accordance to each guest’s needs. Exclusive use stays cost from US$7,500 per night for four guests including all meals, drinks and activities. The company has also added the Singita Mara River Camp, located on the Mara River in the Lamai triangle, to its portfolio. The camp accommodates 16 people in six tents, two of which are family tents. The main camp tent features a covered lounge and dining area with outside seating, deck areas with views across the Mara River and a sundowner bar tent. For more information visit www.singita.com or email reservations@singita.co.za

MAN OMAN...The Oman Ministry of Tourism, in conjunction with Oman Air, Omani hoteliers and ground operators, held a London roadshow recently, which offered a training workshop with prizes, giving agents the chance to win Omani gifts and holidays to Oman. Pictured enjoying the views of the Thames are, from the left: a representative from Al Bustan Palace, a Ritz-Carlton Hotel; Sam Kelly and Hannah Greenwood, Trailfinders; and Chiara Bonuglia, Al Bustan Palace.

Great Rail Journeys launches 2012/13 Cruising by Rail brochure GREAT RAIL Journeys has launched its new ‘Cruising By Rail 2012/13’ brochure featuring six new river and ocean cruising holidays by rail from a total of 27 tours. The holidays, which generally combine rail travel with the cruising experience, have various departure dates between December and October 2013 and the overall lead-in price is £528 per person for a six-day Rhineland Markets Cruise. The six new tours, which include a programme of excursions and the services of a tour manager throughout, range from the Danube to Burma. As an

China Southern Airlines adds new trade route to Guangzhou from Heathrow CHINA SOUTHERN Airlines has commenced flights between Heathrow and Guangzhou, China’s third largest city. Heathrow will play host to three flights a week from Terminal 4, the only UK airport served by the airline. The new route will be the first between the UK and Guangzhou and is expected to boost trade. More than 25% of all global economic growth over the next five years is expected to come from China and Guangzhou is the country’s third largest city. A recent report by Frontier Economics found that UK businesses trade 20 times as much with Emerging Market destinations that have a direct daily flight to the UK as they do with those countries that do not.

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example, a ten-day Mozart Danube Cruise costs from £1,675 per person to include First and Standard rail travel from St Pancras, a seven-night cruise on MS Mozart in a two-berth cabin including all meals and wine with dinner, two nights' hotel accommodation with breakfast and dinner, guided tours of Melk Abbey, Budapest, Bratislava and Vienna, visits to Esztergom, Dürnstein and Göttweig Abbey, wine tasting in Krems and porterage for certain sections of the tour. For details call 01904-521980 or visit www.greatrail.com

CYPRUS Cyplon Supreme Agents Club

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Price Matching Will be Considered Book on line www.cyplon.co.uk or Email: sales@cyplon.co.uk To request brochure or booking call us on 020

8340 7612 June 15 2012

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e m o h At en...

e l i E with

ileen orker E w e m o as h th? What h p to this mon u n e be

HOPE you all enjoyed the long Jubilee Bank Holiday weekend. It was a shame the weather was such a washout for all those joining in the many celebrations and street parties up and down the country. I’m by no means a “Royalist” but it was really good to see so many people coming together to celebrate the Jubilee and to see a sense of patriotic pride displayed. I’ve never felt any inclination to go along to view any of the state occasions but I was really keen to see the Thames River Pageant on Sunday so I decided to head up to London. Big mistake! There was just no access to the riverfront and every road and passageway was cordoned off. After walking for nearly 5 hours from London Bridge to Westminster and from Charing Cross back to London Bridge, I finally gave up and came home without seeing a thing. My poor old legs are still recovering! It’s the time of year when lots of trade events seem to be taking place and invites seem to be coming in thick and fast at the moment In the last few weeks I’ve attended a Mauritius Roadshow at the Hilton Waldorf Astoria, London, a Thailand training event at a local Thai restaurant in Chelmsford and a Moevenpick hotel Egypt training at the Maroush Restaurant in London. I always find these training events useful and informative and try to go along whenever possible as it’s a great opportunity to meet representatives from a selection of hotels and to get up to date information on their products and latest offers, as well as having an enjoyable evening out. The Moevenpick evening ended on a high for me when I was lucky enough to win a prize. I couldn’t believe it as having been to lots of events over a number of years, this was the first time I’d ever won. The prize was a 3 night Nile cruise plus 2 nights B&B in Aswan. I’d really like to take this up but flights were not included and having had a quick look, flight prices seem to be very expensive so I’m not sure if I will. It will be disappointing if I don’t get to go but at least I enjoyed the initial excitement of winning which was a great feeling. Let’s hope my luck has now changed and I’ll soon be experiencing that feeling again.

New role for Hayes & Jarvis’ flagship Worldwide brochure IN A month that marks its 60th anniversary, Hayes & Jarvis has launched its flagship Worldwide brochure for 2013 in a new guise. In a top to bottom revamp, the operator has taken the decision to reposition Worldwide as a complete reference guide to its destination portfolio. Designed as a holiday bible for agents and customers alike, the brochure focuses on providing the fine details about the company's destinations and highlights the reasons why its bestselling hotels and resorts have achieved that status by offering personal comment from its travel experts. The operator has introduced country profiles that concentrate on providing easy-to-digest information in the form of fast facts, hot news, packages and excursions prebookable from the UK as well as detailed maps. Highlights of the brochure include exclusive properties in Thailand, a new Abu Dhabi programme, new hotels in Egypt, an expanded programme for Kenya, Zanzibar and South Africa and additional all-inclusive accommodation in Dubai, Mexico, Caribbean and the Maldives. The brochure is valid for travel from September until March 2014 and prices lead in at £729 per person for a seven-night all-inclusive package at the four-star plus Jaz Mirabel Club in Sharm el Sheikh, valid from November 8 to December 12. For details call 0871-200 2211 or see www.hayesandjarvis.com/agents

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WEBSCLUSIVES ●

Crystal Cruises is offering agents the chance to win a fantastic spa experience! To be with a chance of winning, enter via the Travel Bulletin website on www.travelbulletin.co.uk/competitions

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Win a kindle courtesy of the AMResorts competition on www.travelbulletin.co.uk. All you have to do is answer 3 questions on AMResorts’ brands (Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Dreams Resorts & Spas, Now Resorts & Spas).

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Brochure of the Week is…. Hurtigruten. Magical adventures, short breaks, winter voyages and the hunting of the must-see Northern Lights.

All this and more at: by EILEEN SAUNDERS of Travel Counsellors To respond to any of Eileen’s comments email jill.sayles@travelbulletin.co.uk

June 15 2012

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agentbulletin Booking incentives ●

VILLA SELECT is giving agents the chance to earn a week's stay in a villa. Any booking made for July and August will automatically enter agents into a prize draw for a complimentary week in October. There is no limit to the amount of entries made and the competition runs until August 31. The company has also added 29 new resorts and thousands of new villas to its existing programme for 2012/13.

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SUPERBREAK HAS launched an incentive for one lucky agent to win a luxury London break every year for ten years. The new London incentive aims to encourage agents to drive sales of London breaks in the coming weeks as London is profiled more and more across the UK media. The prize includes two nights in London for two in a five-star hotel with breakfast, First Class rail and the best seats at a West End show every year for the next decade. To enter, agents need to make a London booking before July 26 and email their booking reference to sales@superbreak.com. The more bookings made, the more chances there are to win. To earn an extra entry into the draw for everyone in the agency, staff can produce a London-themed window display, take a picture and email it, along with the names of all the staff in their shop. For details see www.superbreak.com/agents or call 0871-221 4444.

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TO SUPPORT the launch of its new brochure The World's Best River Cruises, run in partnership with boutique river cruise specialists Uniworld, Titan Travel is giving agents £30 in Love2shop vouchers for every booking made. Agents need to make a booking from the brochure by June 30 for any departure in 2012/13 to receive the voucher. To claim email agentadmin@titantravel.co.uk

So spa so good...

e offering, TO CELEBRATE its new all-inclusiv ction of sele a Crystal Cruises has introduced lf' five- to eight-night 'Treat Yourse lead in prices of Mediterranean itineraries, with nts the chance £869 per person and is giving age ing a few wer to win a spa day for two by ans questions about the company. uaf To enter visit http://tinyurl.com/7dle

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TRAVEL INDOCHINA, in conjunction with Travel 2, is encouraging travel agencies to partner with them on a series of joint consumer events around the UK to help increase their sales to Asia. Quartz Travel (pictured) recently organised a China and Indochina client day at its store in York and Richard Swain, Travel Indochina’s business development manager for north UK, helped to advertise the event locally and speak to clients on the day about their personal itineraries and interests, while sharing his expertise and first-hand knowledge of Vietnam , Cambodia, Laos and China. As an added incentive, the agency offered free transfers to Manchester or Leeds airports for any clients who booked on the day. If agencies are keen to hold a client event to increase their sales to Asia, they should contact Richard by emailing richards@travelindochina.co.uk or southern -based Raj Mistry at rajm@travelindochina.co.uk. Pictured celebrating their China and Indochina day are Quartz Travel staff, from the left: Kris Roberts, Alison Popely, Mauricio Rodriguez and (at the front) Paul Smith.

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W-AITO-Go! by TED WAKE Deputy chairman, AITO Specialist Travel Agents and director, Kirker Holidays

Queen Deirdre extols the virtue of “Authentic Dreams” HE JUBILEE bank holiday weekend was a splendid opportunity to reflect on the 60 years that have passed since Queen Elizabeth’s coronation – and to celebrate her achievement of managing this extraordinary period of change with her elegant sense of style and total devotion to the job. As ‘Leaders’ go, I don't think we could possibly have had a better one – Elizabeth II seems to strike just the right balance between authority and flexibility, all in all, the perfect boss – the term ‘majestic’ comes to mind… Managing change within any business is tricky – particularly if you employ human beings. We humans are creatures of habit and are naturally resistant to change, but all successful businesses recognise that we must always adapt to change if we are to survive and thrive in a dynamic market. If we fail to spot new opportunities or fail to anticipate the next challenge, our competitors quickly take over and we are left with nothing but the memories of past success. Looking back, it has not been easy, but Her Majesty has steered the ship through crises when the Royal Family appeared out of touch with her people: such as in the period immediately after Diana’s untimely death – and other moments when younger members of her family such as Randy Andy appeared rather too ‘in touch’ with the people… So in our own businesses, what can we do to manage and adapt to change, and who should we look to for inspirational leadership? One important skill to adopt is the ability to look out of our immediate environment and see what other successful businesses are doing – not only in travel, but in other markets too. The AITO conference team has recently come across a successful and inspirational leader who caught our attention: Deirdre Bounds (aka Queen Deirdre) who could be described as an ethical entrepreneur – but she is also a best-selling author and founder of the successful gap year travel business i-to-i.com which she sold in 2007 for £20million….the business started in her bedsit and turned it into the world’s biggest gap-year travel company in just ten years. We should all pay attention to any business leader who has been championed as not only profitable, but also ethical – there must be some lessons there. So what is the secret of Deirdre’s success? Deirdre says there are four essential ingredients needed in all companies: Creativity, Emotion, Honesty and Specialisation….and the good news is that she has been signed up as the keynote speaker at AITO’s Madeira

June 15 2012

conference taking place this weekend. I for one will be taking notes about her advice regarding what “Independents can do and PLCs can’t”. However challenging the current market conditions may be, AITO operators and agents are determined to focus on our USPs – and we all look forward to making certain that we take full advantage of the opportunities that come with being the most creative specialists in the market. Interpreting the terms ‘Emotion’ and ‘Honesty’ to make them relevant to a travel context seems to me to be all about creating an ‘Authentic Dream’… Isn’t that what AITO tour operators have been doing for years? Whilst others have been pursuing the uber-luxury fantasy of sixstar hotels on a synthetic paradise island populated by perma-tanned bling babes, AITO companies have remained determined to create an authentic experience that could accurately be described as a ‘Real Holiday’ for discerning travellers. In the current Age of Austerity, the consumer’s need for a real holiday is as strong as ever – and the customer is very happy to pay if you strike the right chord that meets their expectations for service and style. Those of us who are attending the AITO conference in Madeira look forward to hearing Queen Deirdre’s wisdom on creativity, emotion, honesty and specialisation, and relish the prospect of rushing back to our offices with full note books and plenty of inspiration that we can apply to our own businesses. The next six months is certain to be challenging, but we should take comfort and inspiration from the fact that if Queens Elizabeth and Deirdre have achieved great success in a tough market – so can we. Many congratulations to them both – we look forward to seeing at least one of them in Madeira… and have already made arrangements to book the other for next year’s AITO conference. Now that’s what I call an Authentic Dream – the AITO Panel has already started to practice bowing in preparation.

To respond to any of Ted’s views email jill.sayles@travelbulletin.co.uk

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puzzlebulletin Travagrams

Su Doku Win a £50 Hotel Chocolat voucher in the travelbulletin Su Doku prize puzzle

Can you solve the following anagrams to decipher the destination & tour operator?

Number: 069

A Conveners Turtle

A➠

B➠ The title of a classic 1945 film may remind you of this operator’s name

C➠

Nose Jas

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to:

Dionne Warwick famously sang “Do you know the way to…”

Where Am I?

competition@travelbulletin.co.uk Closing date for entries is Thursday, June 21st. Solution and new puzzle will appear next week. The winner for 1st June is Jeremy Burrell, Co-operative Travel in West Sussex. June 1 Solution: A=2 B=6 C=8 D=3

Colourful place of worship in Istanbul

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares. Across 1. Bromley based tour operator (6) 4. Flag carrier of Israel (2,2)

Down 1. Rival athletes appearing at a cinema near you (4,5)

7. City host of the 2010 Winter Olympics (9)

2. Part of the Accor group (7)

9. French holiday accommodation (4)

3. Flows through Florence (4)

10. BBC legal drama series (4)

5. Currency of Bulgaria (3)

12. Capital of Peru (4)

6. Largest desert in Asia (4)

14. Colorado ski resort (4) 16. Popular island in the Cyclades (9)

8. Actor Daniel, recently haunted by The Woman in Black (9)

18. Currency of Mexico (4)

10. Health resort (3)

19. First name of Dame who appeared in The Best Exotic Marigold Hotel (6)

11. Irish singer / actor, Ronan (7) 13. Part of TUI, ___ Villas (4) 15. Sounds like a way to pay for a travel permit (4)

Number: 069

17. Nassau International airport code (3)

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For the solution to the Crossword, Where Am I? and Travagrams, please see page 30 June 15 2012

S04 TB1506 Training_Layout 1 13/06/2012 09:55 Page 12

training Why positive attitudes and actions sell holidays by PETER MARSH IRSTLY, CONGRATULATIONS to Travel Counsellor William Thomson. My last article bemoaned the lack of service I received when booking my £6,500 trip to Australia and New Zealand. William emailed me offering to look after my next trip, give me helpful advice for this one and even offered to obtain my ETA’s if required. He spotted that I booked through an agent, not online and spent a fair bit of money on my travel. He recognised a future sales opportunity. Well done William. You have my next booking.

●

Your attitude sells holidays Positive attitude that is! When a client phones you or walks through your agency door they are sizing up both your agency and you. Selling holidays is different; your client is not buying anything tangible that they can take away with them. They are buying trust - trust in you. Your attitude will affect whether they buy a holiday from you or go somewhere else.

●

Your attitude towards selling On the surface, attitude is the way you communicate your mood or disposition to clients or colleagues. When you are optimistic and anticipate successful encounters with others, you transmit a positive attitude and they usually respond favourably. When you are pessimistic and expect the worst, your attitude is often negative and clients will tend to avoid you. Inside you head, where it starts, attitude is a mind set. It is the way you look at things mentally. Just think; who do you usually prefer to spend your time with - a friend who is upbeat and positive or someone who is moaning and negative? To be an effective salesperson, you must first have a positive, can do, attitude. Nothing else has a higher priority. A positive attitude is the way you look at things - in this case selling. People who have a positive attitude show the following characteristics: ● ● ● ● ● ● ● ● ● ● ●

Are realistic and are able to tolerate uncertainty Accept themselves and others for what they are Spontaneous in thought and behaviour Problem centred rather than self-centred Have a good sense of humour Highly creative Resistant to convention and stereotyping Concerned for the welfare of others Capable of deep appreciation of the basic experiences of life Establish satisfying inter-personal relationships with a few, rather than many people Able to look at life from an objective viewpoint

Behaviours leading to a more positive attitude ● Experience life as a child does, with full absorption, concentration, curiosity and fascination

June 15 2012

●

● ● ●

Try something new rather than sticking to secure and safe ways Listen to your own feelings in evaluating experiences rather than to the voice of tradition or authority or the majority Be prepared to be unpopular if your views do not coincide with those of most people Assume responsibility Work hard at whatever you decide to do and see them through to the end Try to identify your negative defensive actions and have the courage to give them up

How effective a sales person are you? From the two columns where can you place most of the ticks? Successes

Failures

Those who learn and then practice accepted travel sales techniques.

Those who depend 100 percent upon their personalities.

Those who remain positive.

Individuals who turn negative.

Sales people who listen to their clients.

Those who do all the talking and never learn client’s needs.

Individuals who know the products they sell.

Sales people who don't bother to learn about resorts and operators.

Sales people who learn to manage their time and set priorities to do things.

Individuals who are more interested in their administration than their clients.

Those who consider themselves problemsolvers for their clients.

Sales people who refuse to learn from their mistakes.

The difference between an effective and ineffective salesperson is usually a matter of sensitivity, sincerity, attitude and selling skills - all of which can be learned. Personality obviously plays an important role in the selling process. But is personality all that is necessary? Aren't there skills that true professional sales people use? The answer is of course yes. Travel sales experts use a wide variety of techniques to ● continues on next page

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S04 TB1506 Training_Layout 1 13/06/2012 09:55 Page 13

training ● continued from previous page

approach clients, present products, answer questions, and close sales. We are not always conscious that we show our mental attitudes to others. Whether meeting a client for the first time or dealing with a client’s problem, it is always important to remember your attitude is showing! The busy season is now over so it is a good time for reflection. How do I want to be described by my colleagues and clients? A 'can do' person or someone who is best avoided? It is never too late to change, so start now. ✦

Peter Marsh can be contacted by emailing peter_marsh@compuserve. com or calling 07973-218687.

A KIND-LE GESTURE....following Cosmos Tours & Cruises’ launch of its new training course with online travel training (OTT), agents passing the new module based course were entered into a prize draw to win a Kindle, Love2shop vouchers or a sweet hamper. Pictured presenting the first prize to the competition winner of the Kindle, Elaine Hennessey from Midcounties Co-op in Worcester, is the operator's Simon Garrido.

Oceania Cruises welcomes agents

ACE adds new learning opportunities TRAVEL AGENTS specialising in selling cruise holidays will soon be able to benefit from additional e-learning modules to be unveiled on the new ACE Website. The five new modules will include sections covering the onboard and destination experiences together with choosing the right room and tips on the best places to cruise at certain times of the year. The association has also revealed details of its first Expedition Expo which includes agents visiting Hapag-Lloyd’s Hanseatic while she’s

moored on the River Thames on September 18. The expo will include a destination expert, companies specialising in expedition cruising and representatives from various destinations. ACE director, Andy Harmer, said: “The new e-learning modules are designed to give agents a real understanding of some of the key elements that make up a cruise holiday. All the modules are created to interact with agents in an informative and accessible manner." For more information visit www.cruiseexperts.org

TIPTO announces last workshop for current series TIPTO HAS announced its final workshop date for this series. The event will be held in Norwich on Wednesday July 11 at the Sprowston Manor Hotel. Agents who would like to attend can visit www.tipto.co.uk to register their interest.

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OCEANIA CRUISES is offering agents the opportunity to visit its midsized luxury cruise ships on 16 hosted occasions between June and September to explore the ships and experience fine dining, with a seven-course lunch on board. The 1,250-guest `Marina’, and the 650-guest `Nautica’ will be in Dover, Leith, Belfast and Fowey and agents can apply to attend the tours by visiting www.oceaniacruises.com/ shiptour

June 15 2012

S04 TB1506 Training_Layout 1 13/06/2012 09:56 Page 14

For all the latest information, and for your chance to win a Kindle visit our trade site

www.orlandoﬂexticket.co.uk/trade HARRY POTTER, characters, names and related indicia are trademarks of and © Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s12) *The Orlando FlexTicket Plus is valid for fourteen (14) consecutive days of unlimited access to Universal Studios, Universal’s Islands of Adventure, SeaWorld, Wet ‘n Wild – Orlando, Aquatica and Busch Gardens during regular theme park operating hours. Not valid for separately ticketed special events. For terms and conditions please see www.orlandoﬂexticket.co.uk/trade © 2012 SeaWorld Parks & Entertainment, Inc. All Rights Reserved. © 2012 Wet ‘n Wild Orlando. All rights reserved. THE SIMPSONS RIDE TM Twentieth Century Fox Film Corporation. The Simpsons TM & © 2012 Twentieth Century Fox Film Corporation. All rights reserved. Universal elements and all related indicia TM & © 2012 Universal Studios. All rights reserved.

S05 TB1506 USA_Layout 1 13/06/2012 09:59 Page 15

usa New Brand USA e it n ig e r o t s im a n ig campa customer excitement ES, managing by STEPHEN RHOD olidays director, Funway H

ARIETY IS the spice of life The USA was once described to me as an ‘assault on all your senses’ and this sums up perfectly the variety of holiday options and things to do in just one country, albeit a very large country! The USA has an incredible variety of activities to experience and really does offer something for everyone. From fascinating cities, award-winning beaches, world-famous theme parks, unparalleled shopping, extensive choice of casino’s and shows and fascinating wildlife. This coupled with the USA’s renowned high standards in hospitality, its tropical climate, friendly people and fabulous cuisine; all make this the perfect holiday destination.

Personality is the key The strong family market to Florida and Orlando in particular continues to see a growth in repeat bookings; however our market is becoming increasingly aware of the massive variety of experiences offered by booking a multicentre stay on the West Coast of the USA. Families, friends and first-timers alike can tailor-make their own itinerary and take in a wide range of sights and experiences, such as the Golden Gate Bridge and Alcatraz in San Francisco, Beverly Hills and Universal Studios in Los Angeles and combine it all with the world-class casinos and shows in Las Vegas. City breaks also remain incredibly popular and we have also seen encouraging growth in cities such as Chicago, Boston and New Orleans as alternatives to the Big Apple, as our customers realise the same personality, value and friendly service is offered across the country. There is always something new to talk about in the USA. For example, the new British Airways flight to San Diego last year has opened up the destination making it more accessible and to combine with the California beaches. Likewise the interest in Dallas this year will also be fuelled by the remake of the classic soap opera, Dallas. Commitment to the trade With a new Brand USA campaign in the UK, the USA is

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being promoted like it never has been before. TV, radio print and online advertising all combine into a £2.5m-plus campaign that aims to reignite customer excitement about visiting America either again or for the first time. The Brand USA DiscoverAmerica.com logo is getting increased recognition and we are also getting behind the campaign with new brochures and great posters. For example, our new Florida brochure combines the excitement of the theme park brands in Orlando with an exciting Spiderman front cover to coincide with the movie release next month, the magic of Disney, the splash in SeaWorld Parks and thrills of Universal Orlando Resort. The importance of education We have always placed a huge importance on getting agents out to experience a destination for themselves. Fam trips are a hugely important element of what we do and this year has seen the number of agents we take on fam trips almost triple. Last year we took 50 agents on USA fam trips and this year the number has been increased to 140 agents. I firmly believe there is no substitute for first-hand experience and that fam trips are crucial to how leisure travel is packaged and sold to consumers. Another way in which we are keeping our agents up-todate is via our trade-only Facebook page. Here we advertise everything from general USA news to special offers and fam trip competitions to prize giveaways. We strive on keeping our agents in the loop and this is the perfect way to keep the strong interaction between us. Our funway4agents.co.uk Website is exclusively for agents and gives information on areas to sell, downloadable flyers and a special offers page. The travel agent community knows the importance of selling USA to their business and have a variety of operators to choose from. Clearly price has to be competitive for customers but also the ‘extras’ offered can make a massive difference. At Funway we have helped agents during peak booking periods with reduced deposits, great incentives, free lounges and a great price match promise. ✦

June 15 2012

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usa Travel 2 offers Norwegian Cruises in latest Florida brochure & adds new Caribbean cruises TRAVEL 2 reports that all its US regions are performing well including, Las Vegas, New York and Florida. The operator's North America product and purchasing manager, Jonathan Couch, said: "Our Las Vegas business continues to grow year-onyear and I believe this is due to the fantastic value offered by the city. "The booking trends have not changed that much and we continue to see most of the room nights going into higher-end properties. We have also seen an increase in business to the

newer Las Vegas hotels, including the Cosmopolitan, Aria and Vdara. "We are now featuring Norwegian Cruises in our new Florida brochure and we will feature Eastern and Western Caribbean cruises out of Tampa and Miami." As examples of prices, a five-night stay at the three-star The New Yorker, including flights from Heathrow, costs £1,069 per person, based on two sharing when booked by June 30. Travel dates are from August 23 to September 30 and upgrades to higher

category hotels are available from an additional £60 per person. A five-night break to Las Vegas, staying at the three-star Excalibur Las Vegas and including flights from Heathrow, leads in at £979 per person based on two sharing, when booked by June 30. An upgrade to a four-star property costs an additional £29 per person and £190 for an upgrade to a five-star property. For more information visit www.travel2.com

Brand USA marketing campaign launched to attract international travellers BRAND USA, the new tourism marketing entity responsible for promoting the US to world visitors, has unveiled the US’ first comprehensive marketing campaign which showcases the diversity of experiences available in the US, inviting visitors to “Discover this land, like never before.” Brand USA's CEO, Jim Evans, said: “Our goal is nothing short of rekindling the world’s love affair with the USA – the place, the spirit and the dream. We want to spread America’s message of welcome around the world and invite travellers to experience the limitless possibilities the United States has to offer. So we asked ourselves, how can we best speak to multiple countries, across countless languages and cultures? We found the answer lay in the only truly universal language – music.” Rosanne Cash, daughter of American music legend Johnny Cash and Grammy award-winning HAYES & Jarvis reports that one of its most popular options in the US South is to pair up a ranch stay with a city break. Austin, San Antonio, Dallas and Phoenix are all within easy reach of cowboy country and the operator recommends combining a ranch stay at the Mayan Dude ranch near Bandera with the bright lights of the Texan state capital, Austin. Another option is to expand a ranch/city break into a three-centre itinerary by adding time in the historic town of San Antonio. Totally different in atmosphere from Austin, the historic Spanish-infused town of San Antonio is best known as being the home of the Alamo and is less than three hours’ drive from the Mexican border. Departing on September 12, a sevennight twin-centre break in the Lone Star State costs from £1,349 per person and combines a four-night city break in Austin at the three-star Radisson Hotel and Suites Austin Downtown with threenights at the Mayan Dude Ranch. The package includes room-only accommodation in Austin and a full board stay at the ranch, direct BA flights from Heathrow and seven days car hire. For details call 0871-200 2211 or visit www.hayesandjarvis.com/agents

June 15 2012

singer/songwriter, has composed an original song, “Land of Dreams”, to serve as the heart of the campaign. Initial advertisements feature Cash playing the song under New York’s Brooklyn Bridge, accompanied by musicians from around the world. As part of its marketing efforts, Brand USA will extend invitations to musical artists from around the world to come perform their music in their favourite US cities and towns, profiling their trips and favourite things about the USA online and through social media. Brand USA, which created the campaign in partnership with JWT, the organisation’s agency of record, will employ a fully integrated marketing strategy, using television advertising, as well as digital, billboard and print advertisements and an online presence and social media strategy. For more information visit www.discoveramerica.com

San Juan Scenic Byway introduces free shuttle bus pass for summer visitors VISITORS TRAVELLING the San Juan Islands Scenic Byway can leave their cars behind and ride the island-based shuttle bus for free this summer and receive a free companion pass. The Orcas Island shuttle bus service will run from June 22 through to September 3 and travellers can download the schedule and pick-up locations at www.sanjuantransit.com Pick-up locations include the ferry landing, Deer Harbor, Orcas Golf, Eastsound, Rosario Resort and Moran State Park. San Juan Island shuttle bus service begins on June 9 and also runs through to September 3. The daily service is

offered from the Friday Harbor ferry landing, the San Juan Islands Museum of Art Sculpture Park, Krystal Acres Alpacas, Roche Harbor and the trailhead of San Juan Island National Historical Park at English Camp. Another route offers an hourly service to Lime Kiln Point State Park (also known as Whale Watch Park) and Pelindaba Lavender and the schedule can be downloaded from the same site. Travellers can use the shuttle pass in conjunction with the Washington State Ferries walk-on passenger tickets. For more information see www.visitsanjuans.com

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S05 TB1506 USA_Layout 1 13/06/2012 09:59 Page 19

usa Visit California launches incentive to give agents the chance to win a place on superfam THE CALIFORNIA Superfam, in conjunction with British Airways, returns this autumn for the fifth year. This year, 56 agents will be jetting off to the Golden State between September 20-27 on four action-packed itineraries designed to allow them to experience first-hand the best that California has to offer. The four itineraries will explore Southern California, Northern California, the Central Coast and the Mountains, showcasing the full scope of holiday options, before culminating at a finale party where agents will be able to share their tales from the road with each other and find out more about the places they

didn’t get to visit from destination reps. Leona Reed, senior director of International marketing at Visit California, said: “The California Superfam is now in its fifth year and it’s testament to the agents that we’ve welcomed to the State previously that the programme keeps getting bigger and better. What I believe sets the California Superfam apart is the emphasis on agents truly experiencing the destinations for themselves, as their customers would. Ultimately, they return to the UK and Ireland as ambassadors for the True Californian experience.” To be in with a chance of winning a

place on the fam, agents should register any British Airways bookings to California’s three gateway cities – Los Angeles, San Francisco and San Diego before August 17 on the California Superfam microsite at superfam.visitcalifornia.co.uk Each booking is counted as a separate entry and to further increase their chances of winning a place, agents should complete the California Expert online training programme at www.californiaexpert.co.uk For more information visit www.visitcalifornia.co.uk or call 020-7257 6180.

New Federal Inspection Service area set to launch at Miami this August FROM AUGUST, international passengers flying American Airlines to Miami International Airport will be welcomed to the US by a new three-level, 400,000sq.ft Federal Inspection Service (FIS) area, twice the size of the existing Concourse E facility. The new area is located in the middle of North Terminal and is adjacent to Concourse D skytrain station 3, for quick access from any of the 47 gates in North Terminal within four minutes. On arrival at the new FIS facility, international travellers will be greeted by a passport control area featuring 78 lanes that

can process 2,000 passengers per hour. Once processed, passengers will collect their checked bags in a spacious new second-level baggage claim area and then exit on either the second level for connecting flights or to the first level greeter’s lobby. The North Terminal’s new FIS facility opens at a time when visitors to Miami-Dade County are at record-breaking numbers. MIA is now the top US airport for international flights, with nearly 1,300 weekly flights serving 85 international destinations. For more information visit www.miamiairport.com

CITY BREAKS in Los Angeles, road-trips along the California coast and activity-based camping breaks in Yosemite National Park all feature in Intrepid Travel's new Short Break Adventures brochure, which aims to offer holidaymakers 'a little bit of adventure' on trips lasting two to five days. The operator's range of more than 100 short breaks are sold without flights, which means they can be taken as an add-on to a longer holiday, combined to create a tailor-made holiday, or taken as a short break in their own right. Examples include a four-day Los Angeles city break from £415 per person, a four-day San Francisco city break from £160, a three-day Vegas & Grand Canyon trip from £295 and a three-day Yosemite & Tahoe option from £210. To launch its new Short Break Adventures brochure, the company is offering a 'buy one, get one half price' deal when two people book during June and travel by December 15. Solo travellers who book this month receive 30% off their second short break.

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Gordon Ramsay restaurant launch in Las Vegas CAESARS ENTERTAINMENT reports that Gordon Ramsay has opened his first restaurant in Las Vegas, Gordon Ramsay Steak at Paris Las Vegas. The two-level steakhouse welcomes guests through a “chunnel” entrance and features a Union Jack ceiling mural and custom neon sculpture, tailored servers and a menu which incorporates a modern approach to the classic steakhouse selections. Menu choices include Smoked Beef Tartare accented with lemon zest, red onion, capers and Guinness-infused mustard seeds, served with Yokon Gold herb chips; Calcannon made with potato-cabbage croquettes and served with red winebraised cabbage; and Sticky Toffee Pudding composed of sweet pudding cake, brown sugar toffee and a brown butter ice cream. Guests will have the option to order their drinks on an interactive iPad which contains details on more than 325 labels represented on the wine list as well as photos and components of the collection of signature cocktails.

June 15 2012

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usa

New ad campaign has positive effect for Ranch Rider RANCH RIDER reports that Brand USA’s advertising campaign is having a positive effect on US bookings. The operator's managing director, Tony Daly, said: “The adverts have certainly generated an upsurge in interest across our USA ranch portfolio and add-on self-drive holidays. “Land of dreams is an apt title for America as every state offers a unique

s er

experience. The possibilities are endless, clients choosing to ride across the open prairies in Kansas, go rodeo up in Cody, Wyoming or enjoy the beauty of the Grand Canyon in Arizona on a helicopter flight.” The company offers ranch holidays from £570 per person, based on two sharing at the Bar H Dude Ranch in Texas. The price includes

accommodation, all meals, most ranch activities, taxes, transfers and gratuities. Flights can be purchased from an additional £739 per person, while an addon of seven nights' self-drive costs from £495 including car hire and accommodation. For more information call 01509-618811, email info@ranchrider.com or visit www.ranchrider.com

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Other great reasons to book our USA car hire FREE ‘one ways’, FREE choice programme, Lower rates for under 25’s and much much more.

To book: www.trade.holidayautos.co.uk or call 0871 472 5141* ( 7 days a week 7am - 10pm) * calls cost 10p per minute plus network extras

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S05 TB1506 USA_Layout 1 13/06/2012 09:59 Page 21

Los Angeles is booked, so...What you gonna do when you’re there?

Grab a piece of the ACTION! Get ready for the ultimate Hollywood movie experience! Go behind the scenes on the world famous Studio Tour and explore where Hollywood movies are made. Then, face the action head-on in heart-pounding rides, shows and attractions that put you inside some of the world’s biggest movies. AND be part of the battle as you embark on a mission to defend the Allspark from the evil clutches of the Decepticons® in the all new Transformers: The Ride 3D. 1-day ticket: £51 adult, £46 child (3-7 yrs) Front of Line: £82 per person VIP Tour: £169 per person

Visit www.attractionworld.com today

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S05 TB1506 USA_Layout 1 13/06/2012 09:59 Page 22

usa Cosmos Holidays launches Florida 2013 brochure with early booking deals & low deposits COSMOS HOLIDAYS has launched its first edition 2013 Florida programme offering a range of early booking offers including a low deposit of £75 per person, free car hire upgrade, free travel insurance for children and free airport lounge passes on bookings made before July 31. A choice of Disney offers include a free dining offer at participating properties if booked by July 10 or a Disney 14-day ticket for the price of seven days available if booked by December 3. A choice of newly featured three- to five-diamond rated accommodation in International Drive, close to the Walt Disney Resort and Lake Buena Vista Water are now available. New accommodation includes the threediamond rated Best Western Orlando Gateway priced from £795 per person,

Festiva’s Orlando from £755 and the elite branded Hilton Bonnet Creek featuring a championship golf course, spa and award-winning restaurants from £949. Pre-bookable theme park tickets based on a three-park entry (SeaWorld, Busch Gardens and Aquatica) are also available from £85 per adult. A range of flights for summer are available from Gatwick, Manchester, Glasgow, Newcastle and Cardiff. Seven-night package prices lead in at £679 per adult and £279 per child, while fly/drive prices start from £599 per person and Walt Disney World Resort holidays from £849 per person. Neil Garner, the operator's head of product & commercial, said: "With new attractions and theme park rides opening all the time such as Turtle Trek

Attraction World adds new tours across selection of cities

at SeaWorld, Antartica ‘Empire of the Penguin’ and Disney’s Fantasyland, the destination hasn’t lost its appeal for the UK family market. As our customers require more for their money, we have also launched a range of extra value offers such as room upgrades, free nights and even discounts on attraction tickets.” Meanwhile, the company has launched its 2012/13 Winter Holidays featuring 14 destinations, a flexible choice of flights, low deposits and free transfers, plus a preview brochure of summer 2013, which offers a range of Mediterranean destinations and North Africa resorts as well as a completely new European city break programme featured for the first time in its mainstream holiday brochure.

KENNEDY SPACE Center Visitor Complex is offering behind-thescenes tours for its 50th anniversary year, including one taking visitors inside the 525ft tall Vehicle Assembly Building, where the Apollo rockets and space shuttles were assembled.

ATTRACTION WORLD has added a selection of new tours in Chicago, New York, San Francisco, Los Angeles and Boston. The operator is now featuring Urban Adventures - day tours with a difference, where guests get under the skin of the city they are visiting. In total, 15 new tours are available spread across the five destinations, all of which are fully commissionable to agents. These include LA – Stars and Bars for £40 per person which takes in famous and infamous LA bars in Los Angeles; NYC – A slice of New York for £33, which starts with a city tour and takes in views of the harbour and the Statue of Liberty; and San Francisco Kaleidoscope for £70, where guests ride on a historic street car into the Mission District to visit the Mission Dolores, site of San Francisco’s first European settlement and also take a cable car through the financial district to explore Chinatown on foot, including historic Portsmouth Square, herbal shops, local markets and a fortune cookie factory. For more information visit www.attractionworld.com or call 0871-700 8888.

THE DISCOVER New England Travel Guide is now available for the iPad and iPhone via a new, free Essentially America App. The travel guide is written specifically for travellers from the UK and Ireland but offers useful tips for everyone visiting the New England States. It includes profiles of each New England State, information on where to stay, special places to shop and suggested driving itineraries. A list of UK tour operators offering trips to New England is also included. For details visit www.discovernewengland.co.uk

June 15 2012

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holidayparks PONTINS IS giving agents the chance to win a two-night Britannia Hotel Champagne break for two every month until the end of August. To be in with a chance of winning, agents needs to make as many bookings as possible for any date this year by August 31. Each month the top agent with the most revenue will be awarded the prize.

Haven takes camping into the future with Geo Domes HAVEN HOLIDAYS has introduced Geo Domes at its Perran Sands holiday park. Located in a secluded village with a private car parking area and a new children’s play area, Geo Domes are contemporary camping structures which blend into the dunes landscape and offer views of the parkland. Inside there are three interconnecting domes offering flexible living space. The largest main dome provides space for a sofa and seating, cooking facilities and equipment whilst the two smaller domes can accommodate a double bed and twin beds. Guests staying in the Geo Domes also have full use of all the caravan and camping amenities including three shower blocks. There are also baby changing areas, a secure family bathroom and indoor dishwashing areas. Guests booking a Geo Dome for a seven-night stay will receive a free Cornish Wares Hamper. Meanwhile, the company along with bread brand Kingsmill, have teamed up with entrepreneur Mark Northeast to launch ‘Funky Lunch’ across the operator's 35 parks. The new venture has been launched to encourage children to eat healthily as well as enjoy preparing healthier lunch alternatives in the process. Workshops allow children to design and make their own lunches using a variety of healthy but appealing ingredients. For more information visit www.bourneleisuresales.co.uk or call 0871-230 1919.

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Keycamp promotes seven nights in Brittany for less than £1K per family KEYCAMP IS highlighting seven-night stays in southern Brittany starting from £944 per party. Staying at the company's La Grande Métairie parc in Carnac, families can enjoy a stay in the grounds of an old Breton Manor, complemented by a range of attractions within easy reach - all of which can be enjoyed on two wheels with free guided bike tours of the local area available. There are a range of beaches to explore, the nearest of which is Carnac Plage just 3km away; or, for France's version of Stonehenge, the 4,000 odd standing stones at Carnac run past the gates of the parc. Back on-parc and there are free clubs running

throughout the summer which offer a selection of activities and entertainment for kids aged four years up to teenagers, as well as a water park and the opportunity to work on a holiday pentathlon, with tennis, football, archery, basketball and volleyball all available. Seven nights starting on August 2 at Le Grande Metairie, staying in a twobedroom Villanova mobile home, sleeping up to four adults and two children, costs from £944 per party, accommodation-only. Ferry crossings and fly/drive packages are available at a supplement. To book or for more information call 0844-406 0319 or visit www.keycamp.co.uk

June 15 2012

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ABTA No. Y0662

See booking conditions for full details of our ABTA membership

*Up to 30% off Early Summer Getaways applies to selected lodge/park locations and accommodation types, to new bookings only, is subject to availability and can be withdrawn at any time. This offer cannot be combined with any other offer or discount. This applies to stays taken between 25/06/2012 and completed by 19/07/2012. ** Per person price based on a 4 night stay between 25/06/2012 and 19/07/2012, sleeping 6 (based on maximum occupancy). Prices apply to selected accommodation – accommodation only. Subject to availability, Booking terms and conditions apply – see www.hoseasons.co.uk/agents ^Price Match Guarantee – we’ll match the price of any like for like accommodation for the same dates at the same location for the same number of people. Proof of booking price required in all cases. Proof is required within 7 days of making your booking. Price match guarantee rate must be available on the day the booking is made. We reserve the right to withdraw this guarantee at anytime. See brochure for full terms and conditions.

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holidayparks Away Resorts invests £350,000 in new luxury caravans and lodge holiday homes UK HOLIDAY parks operator Away Resorts has invested £350,000 in replacing old chalet accommodation with ten new luxury caravans and lodge holiday homes. The new development is called The Pines and will offer views right across to the Culver Monument and Bembridge light aircraft airport. The new holiday homes will also have private parking and plenty of room for a large sun deck. There are six types of new holiday homes in the development that are available to buy these include: Atlas Lilac Lodge, £86,995; and Homeseeker Olympia Lodge – £119,900. The prices include steps and handrails, gas connection and safety test, siting/PDI/ anchors, axel jacks, rates for the remainder of the term, TV aerial, insurance for remainder of 2012 and pitch fees for remainder of 2012. The holiday home owners team at Whitecliff can arrange finance for potential lodge owners. They can also help lodge

owners rent out their accommodation to holidaymakers. They promote family holidays at Whitecliff Bay in a number of different ways including online, newspaper advertising, brochures and exhibitions. Away Resorts also has new two-bedroom Homeseeker Lakeside Lodge 2012 model. Prices for the lodges start at £99,995 and owners can choose their own lakeside location with their moorings for boats. Tattershall Lakes is Away Resorts’ lakeside retreat with a wide range of activities for holiday home owners to take advantage of including water-skiing, wake-boarding, banana boating and pedalos with lessons available for all water sports. For those who like a slightly slower pace, it has some well stocked lakes exclusively for fishing, and it also has an 18-hole golf course. The park also has a new £1.2m leisure complex that includes a pool, a gym and a spa.

Whitecliff Bay Beach

Shorefield Holidays highlights savings of up to £100 on New Forest break SHOREFIELD HOLIDAYS is offering savings of up to £100 on a one-week break in the New Forest between July 20 and August 23. Up to four people can check into a Bramshaw Caravan at Oakdene Forest Park for £545 (less than £20 per person per night). The price includes seven nights’ accommodation and use of the 55-acre park’s facilities, including an indoor pool with a flume and an outdoor pool. The New Forest can also be explored on foot or by bike, while Bournemouth’s beach is within ten miles. In addition, the property is offering its new Go Active programme in conjunction with Hoseasons this year, where more than 20 activities within the park grounds are on offer, including archery, fencing, waterwalkerz or body-zorbing. Prices start from £2 per session and must be prebooked. For more information visit www.shorefield.co.uk or call 01590-648331. Oakdene Flume

Win a 2 night

Britannia Hotel Champagne Break Pontins Holidays are giving away a 2 night Champagne Break for 2 people, in each of our Summer Months June, July and August 2012*. All you have to do to win is book as many Pontins Holidays for any date in 2012 between 1st of June up to the 31st August. Each month the top agent with the most revenue will be awarded the prize. With 41 Britannia Hotels to choose from, this is a fantastic prize no matter what your location. A monthly report will be run by Pontins to award the winner. Winners will be contacted directly by telephone and details posted on the Pontins website. *Subject to availability.

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June 15 2012

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holidayparks Al Fresco issues 2013 preview brochure with early booking deals AL FRESCO reports that it has seen a significant increase in bookings from agents for its two holiday parcs this year, both of which are within easy access of Paris and Disneyland Paris. The La Croix du Vieux Pont has a range of facilities and operates regular excursions to Paris and Disneyland Paris, up to six times a week during peak time. The new parc on offer is Paris Est, which is situated seven miles from the centre of Paris and 12 miles from Disneyland Paris, with both accessible in 20 minutes by the local train service. Paris Est also offers the opportunity to stopover for a few nights on the way to the south. The operator's preview brochure for 2013 is now on sale with a selection of early booking offers to help agents with early sales. Agents can offer up to 40% off, free nights for holidays of ten nights or more, two mobile homes for the price of one, £25 off per mobile for group bookings and up to £100 off loyalty discount for returning customers.

The company's sales manager, John Escott, said “We are very excited about the launch of the Al Fresco 2013 preview brochure which offers agents the chance to increase their sales on some of the best holiday parcs in Europe. The early booking offers and

great value holidays will be a hit with customers and we are sure we will continue to see considerable growth during 2013." For more information call 0871-971 0600 or visit www.thomsonalfresco.co.uk/agent

Luxury lodge concept catches British holidaymakers' imagination

Save an exclusive extra 10% on 7 night breaks for your customers

New live entertainment this summer! Stars from Britain’s Got Talent and The Voice Jedward Live Stephen Mulhern hosting family shows Acrobatic Circus Character Sports Day Extreme Gravity

“

Complete our fun online training modules at ButlinsSpecialist.co.uk

”

To book visit BourneLeisureSales.co.uk or call 0845 070 4742 Terms and conditions: *Extra 10% off is exclusive Travel Agent discount and applies to 7 night breaks, quote code 550. Full terms and conditions apply as stated in the current Butlins brochure. Offers apply to new bookings only and are strictly subject to promotional availability. Butlins Skyline Limited, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. Registered in England No. 04011665.

June 15 2012

A NEW luxury family lodge holiday concept from Hoseasons, which was launched at the start of the 2012 season, has been catching the imagination of British families looking to holiday in the UK – but who don’t want to compromise on their accommodation or holiday experience, according to the operator. The concept, called Evermore, is available in six locations across England, Scotland and Wales for the 2012 season, and was launched following extensive consumer research, which identified a gap in the marketplace for topquality lodge holidays in exclusive, beautiful locations. The company's vice president for lodges, parks, boating and apartments, Pali Badwal, said: “Evermore has really caught the imagination of a certain type of British family. In particular, it is appealing to those for whom quality time with the family is the number one priority. They also want to take time to explore the local environment, rather than simply staying on the park for the duration of their holiday. We are finding that space and privacy are proving to be big attractions, together with things like having a gastropub close by, and outdoor activities such as cycling and walking on the doorstep." Penvale Lake Lodges in Llangollen is one of the six Evermore locations. Many of the two-, three- and four-bed Canadian-inspired lodges feature hot tubs, and the park has an indoor swimming pool, bike hire, gym and fishing, as well as an outdoor adventure playground and a selection of traditional board games available – and Nintendo Wiis and games for those seeking a more up-to-date form of entertainment. A short break for a family of four this month leads in at £725, while a week in the peak summer season for a family of four costs from £1,555. For details or to book see www.hoseasons.co.uk/agents or call 0844-847 1144.

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australasia : h it w d e n o k c e r e A force to b k c a b e m o c s ' d n la a e New Z manager TY-NOTT, regional N GE E LL IE N DA by d. urism New Zealan UK and Europe, To

HAVE RECENTLY returned from the Tourism Rendezvous New Zealand (TRENZ) in beautiful Queenstown where I had the opportunity to catch up with many industry figures, regional tourism organisations and tourism operators. I was really encouraged to see the range of new quality products available throughout New Zealand and the passion that our industry continues to have. The Hobbit was of course a hot topic and with new walking and cycling trails, as well as growth in world class regional food and wine, 2012 is definitely a great time for your clients to visit New Zealand.

Recovery & reinvention The story that stood out for me at TRENZ was from Christchurch and Canterbury Tourism. Their update on how the city is recovering and reinventing itself, and the sheer resilience and creativity of those working to do this, was truly inspiring and I thought this is the perfect opportunity to update our UK trade on their progress. It was over a year ago that a series of earthquakes hit the city, destroying much of the city centre, including the famous Christchurch Cathedral and creating a ‘red zone’ or ‘no go area’. This tragic incident had a marked impact on the business of the city and of course tourism. However, Christchurch is truly looking forward and using this tragedy to recreate itself and to create a blueprint for a modern, green city. I had the opportunity after TRENZ to visit Christchurch and was shown around by one of the team at Christchurch & Canterbury Tourism. I noticed that already the Red Zone has shrunk by 70% as areas are cleared and made safe, pop-up shops have given the city a revival feel, theatres appear in old warehouses and there is a new rugby stadium. The Christchurch Cathedral or ‘cardboard cathedral’ has been designed by Japanese architect Shigeru Ban, and the striking triangular structure is designed to be not just a place of worship but can also be seen as the representation of a city recreating itself. It’s a beautiful design and having seen some of the cardboard tubing used to create the building myself at TRENZ, it certainly seems unbreakable. The new ‘cardboard’ cathedral is being built to temporarily replace the iconic Christchurch Cathedral.

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The emergence of new attractions Some of the affects of the earthquake have morphed into tourism attractions in their own right, for example, the Earthquake City Exhibition and Project Restart involves a new shopping mall created from shipping containers where you can enjoy a coffee or browse the shops. The creativity of the locals is amazing to see; fancy enjoying a cold beer in an unconventional setting? You can at Cargo, a trendy bar now inhabiting an old carwash! The new city plan, due to be unveiled on July 27 will reveal the blueprint for a new city centre. It is expected that this plan will be low rise and eco friendly with a focus on the beautiful Avon River and plenty of walkways and cycle ways. Christchurch continues to give a warm welcome to tourists and there is still plenty for them to see and do in the city including commissionable products such as punting on the Avon River, city bus tours, The International Antarctic Centre, jet boating on Waimakariri or KiwiRail Scenic Journeys (Tranz Alpine) to Greymouth and Kaikoura and Ko Tane The Maori Experience. In terms of accommodation Christchurch currently has more than 9,000 beds available and the new plans are set to include a hotel precinct supported by a world class convention centre and the city hopes to be back to 60% of pre-quake capacity by 2014. As one of New Zealand’s premier cities and the gateway to the Southern Alps, wine regions and adventure activities of the surrounding regions, the message is clear, Christchurch is open for business with many more exciting products to come. Nowhere in New Zealand is developing at such a fast and innovative way and the rebuild, with its ingenuity, creativity and community spirit makes for a unique and special visitor experience. I’d like to thank the UK trade and industry for the support they have offered to Christchurch since the earthquake and encourage you to consider putting Christchurch back on your client’s New Zealand itineraries in 2012. ✦ For more information on the topics discussed email danielle.genty-nott@tnz.govt.nz or visit www.newzealand.com and www.christchurchnz.com

June 15 2012

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australasia A NEW AU$40 million luxury villa resort – SKYCITY Beach Resort – is to be unveiled in Darwin next month. The new complex will complement the existing 120-room SKYCITY hotel complex at Mindil Beach, home to the popular sunset markets, and will offer a base from which to discover the harbour city. It will feature two superior villas as well as 32-luxury guestrooms, some offering a swim-up, swim-out experience. The development is centred on an extensive man-made lagoon with a swim-up bar and white-sand beach and will also feature a day spa, terrace bar and a new all-day dining option. Lagoon rooms will cost from approximately £218 per night. For details see www.skycitydarwin.com.au

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June 15 2012

TRAVELLERS CAN now choose from more than 50 itineraries to 56 different ports of call in the South Pacific from three of Royal Caribbean International’s ships with cruises on offer between September 2013 and April 2014. Voyager of the Seas, the recently revitalised Radiance of the Seas and Rhapsody of the Seas will sail in the South pacific region with many cruises departing from Sydney’s harbour. Voyager of the Seas will sail from Singapore to Sydney on a 14night cruise on October 24, 2013, which begins with an overnight in Singapore and calls at Kuala Lumpur (Port Keland), Darwin and Brisbane. The ship then homeports at Sydney to offer nine sailings to New Zealand, Fiji and New Caledonia, ranging from nine- to 14-night itineraries. A nine-night Tasmania cruise, sailing on February 4, 2014, features an overnight at Hobart on the one-off itinerary. At the end of the season, Voyager of the Seas will sail an 18-night Australia and New Zealand itinerary to Perth, and return to the Far East on a 14-night sailing on March 27 to Singapore, via Bangkok. Radiance of the Seas and Rhapsody of the Seas will also be homeported at Sydney from October 2013 to early May 2014, offering travellers a selection of itineraries, ranging from seven to 15 nights to Australia’s Tasmania and Queensland, New Zealand, Fiji and New Caledonia. Radiance of the Seas also will circumnavigate twice around Australia – comprising a 16night north coast and 17-night south coast and New Zealand sailing each – departing on October 24, 2013 and February 14, 2014 respectively. A Queensland fly/cruise including flights from Heathrow to Sydney and one-night’s pre-cruise hotel accommodation in Sydney costs from £2,480 per person. It includes an 11-night cruise on Rhapsody of the Seas departing Sydney and calling at destinations throughout New South Wales and Queensland including Newcastle, an overnight stay in Cairns, Airlie Beach and Brisbane. For more information visit www.cruisingpower.co.uk or call 0844-493 2061.

New luxury homestead accommodation to open in Barossa

KIRRA COACH TOURS

P: 0800 856 5494 W: www.kirraholidays.com E: nztravelspecialists@kirraholidays.com

Royal Caribbean International returns to Australia for second consecutive season

ABTA No.W822X

SOUTH AUSTRALIA'S Barossa is to see the development of a new luxury property due to open on July 1 following a major refurbishment programme. Kingsford Homestead is a seven-suite property set on the banks of the North Para River in 225 hectares of farmland, less than 50kms from Adelaide. The revamped property is due to welcome guests for a minimum two-night stay with dinner, bed and breakfast (picnic hampers available on request) and all beer, wine and soft drinks included. Facilities will include being able to dine in the converted underground cellar, a spa room and an all-weather pool house to be completed as stage two of the project and a commercial kitchen in which Barossa caterers will whip up culinary delights for overnight guests. A number of additional experiences are expected to be made available, such as private picnics on the banks of the North Para River which runs through the property, learning how to work with sheep dogs, Barossa winemaker events and family friendly short breaks. For more information visit www.southaustralia.com

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australasia Travel 2 reveals new trends in Brits visiting Australia

We asked our staff the following question this week: Which TV programme should be banned? Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk Top Gear....that forced, macho banter is SO annoying!

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk Soaps like EastEnders & Coronation Street which, more often than not, seem to be all about doom & gloom

Assistant Editor: Jill Sayles jill.sayles@travelbulletin.co.uk X-Factor

Contributing Editor: Paul Scudamore post@travelbulletin.co.uk Top Gear or Big Brother - take your pick (no, not the quiz show)

Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk Britains Got Talent

Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Big Brother

Online Sales Manager: Nick Boocock nick.boocock@travelbulletin.co.uk All vocal-based talent shows. They are creating a karaoke music culture at the expense of the essential skills of musicianship and song-writing

TRAVEL 2 reports that it the last two months it has seen an increase in Australia room nights as well as passenger numbers. The company says that the largest growth destination has been in Western Australia, in particular Perth, whereas Queensland - especially Brisbane and Port Douglas, the Northern Territory (Darwin) and New South Wales (Sydney) are also seeing a strong increase and that self-drives, rail and independent tours/hotel bookings have sold more than escorted touring. The operator has added new products to its programme including Hawkes Dreaming Wilderness Lodge in Kakadu National Park in the Northern Territory. The company's product and purchasing manager, Katrin Rummer, said: "The hosts of the lodge are fantastic and the meals are great - it has that homely feel. This is a great product booked through APT and inclusive in its overnight or short breaks tours. The property offers a fantastic gateway from the hustle and bustle, with the opportunity to view birdlife, wildlife and experience cruises and tours with traditional aboriginals in the area."

Qatar Airways launches new flights to Perth QATAR AIRWAYS is to launch its first flights to Perth on July 3. Flights from Heathrow and Manchester will operate three times weekly before moving to a daily service in November. The new service, via Doha, is set to be one of the fastest, taking just over 19 hours and fares lead in at £966 per person. Christie Lord, UK regional manager at Tourism Western Australia, said: "This new service is great news for British travellers as the route is one of the quickest to Australia. There has also never been a better time to visit Western Australia. This year there are new boutique hotels launching in Perth and luxury lodges and aerial safaris opening up the pristine Kimberley region in our north west." The new flights will be operated from the carrier's Doha hub to Perth with the long range version of the airline's Boeing 777 aircraft featuring 259 seats, configured in two-classes – 42 seats in Business Class that convert into fully horizontal flat beds and 217 seats in Economy. For more information see www.qatarairways.com/uk

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk

El Questro opens new Cliff Side Retreats

Pointless because it is!

Sales Executive: Chris Gascoine chris.gascoine@alaincharles.com Any reality TV i.e Big Brother, The Only Way is Essex etc

Design: Genaro Santos genaro.santos@alaincharles.com Big Brother

Assistant Layout Design: Nicky Valsamakis nicky.valsamakis@alaincharles.com Keeping up with the Kardashians

Production: Jeremy Walters jeremy.walters@alaincharles.com EastEnders - it's too depressing

Circulation Manager: Jim Merchant post@travelbulletin.co.uk Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Wyndeham Grange Limited - Travel Bulletin is published weekly and distributed to every ABTA, TTA & GTG agent. Subscriptions are £105 p.a. for tour operators and others, plus additional ABTA, IATA copies.

EL QUESTRO in Western Australia's Kimberley region is adding to its luxury outback experience with the opening of three new Cliff Side Retreats this month, which takes its luxury rooms to nine in total. The Retreats will offer uninterrupted views of the rugged scenery courtesy of the floor to ceiling, sliding glass walls. From the shower, guests can access either the free standing bath on the verandah or the garden rain shower which are surrounded by stone walls. For more information visit www.elquestro.com.au

A gorge view of the new Cliff Side Retreats

puzzlesolutions Crossword: Across: 1. FUNWAY, 4. EL AL, 7. VANCOUVER, 9. GITE, 10. SILK, 12. LIMA, 14. VAIL, 16. SANTORINI, 18. PESO, 19. MAGGIE. Down: 1. FAST GIRLS, 2. NOVOTEL, 3. ARNO, 5. LEV, 6. GOBI, 8. RADCLIFFE, 10. SPA, 11. KEATING, 13. MEON, 15. VISA, 17. NAS.

Highlighted Word: ALBERTA Audit Bureau of Circulations Business magazines

Overseas subscriptions by air mail: £155 ISSN: 0956-2419

June 15 2012

Travagrams: (top) Encounters Travel

(bottom) San Jose

Where Am I?: Blue Mosque

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Terms and conditions: Based on 2 people sharing for 7 nights. Subject to availability. Savings based against January 2012 edition. Booking conditions apply