Travel Bulletin 24th February 2012

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February 24 2012 | ISSUE NO 1,767 | www.travelbulletin.co.uk

All About

Southern & East Africa FFebruary ebruar y 2 2012 012

Your one-stop guide to all the latest news and developm ents in Southern & East Africa

Produced by

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Southern & East Africa supplement with this issue

this week

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agent bulletin Cruise and Maritime offers travel agents complimentary ship visits

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personality bulletin which senior sales executive has a skill for recalling the dialling codes for most UK cities?

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Bermuda emerging trends give agents new opportunities to entice their clients

short breaks a round-up of new product launches and special offers

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theme parks how to maximise your clients' time in the US by offering the best deals and advice

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^ The prize draw is open to all UK resident Travel Agents. Entrants must be over 18 years. Prize is non transferable with no cash alternative. Brand names noted are not participants or sponsors of this promotion. For the Promoter details and full terms and conditions of the prize draw visit www.hoseasons.co.uk/pdfs/tenweekgiveaway

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newsbulletin

This Week news 3

Inset - Lake Myvatn Iceland

a round-up of the latest industry news, deals and product launches

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at home with eileen

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agent bulletin

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W-AITO-Go!

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puzzle bulletin

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Cover Pictures: Main - Bermuda Tourism - South Shore

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find out what homeworker Eileen has been up to lately Cruise and Maritime offers travel agents complimentary ship visits the latest news & views from AITO Agents win a £50 M&S voucher in the prize Su Doku puzzle

choice words Katy Savvides from Sabra Travel in Edgware has strong views on the proposed new airport in the Thames Estuary

personality bulletin which senior sales executive has a skill for recalling the dialling codes for most UK cities?

bermuda emerging trends give agents new opportunities to promote the destination to clients

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short breaks

23

theme parks

a round-up of new product launches and special offers how to maximise your clients' time in the US by offering the best deals and advice

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A HEARTFELT THANK YOU...Titan staff were in for a surprise when they arrived at work recently and were greeted by an office decorated with balloons, banners and handmade cup cakes. The gesture, from management, was to thank staff for their hard work in achieving a record for the company’s biggest January sales in its 35-year history. The operator would like to thank the trade for their support in helping achieve this milestone and is offering agents the chance to win an iPad 2 every month when they make a booking on any product before May. Pictured from the left is the company's Lorraine Bazley, Alaina Harris, Kim Smith, Mat Hall, Joe Abbott, Ashley Rushman, Alison Brown, Gemma Pugh and James Anderson.

For details visit www.titanagents.co.uk

Cloud computing offers industry lower costs & worldwide access to data Cloud computing offers travel companies a ‘double whammy’ of lower costs and access to data from anywhere in the world, visitors to the Travel Technology Show were told by Chris Kendregan from Commensus.

He said that a key advantage of having a company’s data – such as the reservation system – stored in the cloud meant that relevant levels of information could be accessed by staff from any location on a PC, laptop, tablet or even mobile phone.

The company, in partnership with Travel Systems Associates, has recently launched the industry’s first dedicated cloud service: The Travel Cloud.

Kendregan said: “Cloud computing offers tremendous advantages to any industry which has a mobile workforce, and travel is a perfect example.

“Different levels of staff have access to the specific information they need. All they have to do is to connect to the system in the cloud and they are right up to date with the latest data wherever they are. Once you add-in the efficiencies of using an integrated VOIP (Voice Over Internet Protocol) phone system you begin to get an idea of just how much time and money can be saved.

“There are further savings to be made back at head office which does not have to face the upfront cost of capital expenditure on IT equipment.”

The company offers the travel industry a number of hosted solutions to provide applications such as Microsoft Dynamic CRM, Microsoft SharePoint, and Virtual Desktops. These offer real flexibility by providing extra capacity when companies need it most, such as a new brochure launch or to cover any peak booking period.

Half of Brits say food is important when choosing a destination A NEW SURVEY by Intrepid Travel has found that for almost half of Britons, the local cuisine is an important factor when choosing their holiday destination.

The poll, which was carried out for the small group travel specialist by YouGov, found that almost half of those who have been on holiday abroad (47%) think that the local cuisine is ‘very’ or ‘fairly important’ when choosing their holiday destination abroad. But although almost nine in ten with a favourite cuisine (87%) have eaten it in a restaurant, and eight in ten have cooked it at home, less then four in ten (38%) have eaten their favourite cuisine in ● Continues on next page

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a restaurant in the country that it comes from. The research found that Italian food is British people's favourite foreign cuisine, with one in six (17%) saying it's their top choice. It was voted the most popular cuisine among 18 to 34 year-olds, while Indian cuisine is the top choice for 35 to 44 year-olds, while 45 and overs are more patriotic in their choice of meal and most likely to favour British food. Within the UK, Londoners are the most likely to seek out the most authentic food they can find when travelling, eating from street stalls and

Inghams introduces free added extras in latest Lakes & Mountains brochure INGHAMS HAS issued its Lakes & Mountains brochure for summer 2012 which offers money saving deals, new cash back savings of up to £200 per couple, early booking discounts of up to £374 per couple and summer holidays to 117 resorts in 12 countries across Europe and Canada. Prices lead in at £399 per person per week in Austria.

The company is also offering a range of complimentary added extras at selected resorts including free packed lunches, free afternoon tea & cake, free guided walks, free mountain bike hire, free excursions & travel, and new for 2012, free E-bike hire in five Austrian resorts.

The brochure also features 21 multi-centre tours offering experiences such as riding the Rocky Mountaineer train through the Canadian Rockies, cruising the Norwegian Fjords and visiting the cultural city sights of Florence, Rome and Verona.

Five new resorts; Torbole & Torri del Benaco on Lake Garda, La Villa & Corvara in the Italian Dolomites, and Kaprun in the Austrian Tyrol, have also been added, plus four new multicentre tours in Italy, Austria and Canada. New twin-centre holiday options include ten- and 11-night stays which combine a week and a short break, plus ‘Two countries in two weeks'.

For more information or to book visit www.inghams.co.uk or call 020-8780 4454.

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markets whenever possible (18%), while Scots are the most likely to stick to western chain restaurants or familiar cuisines (15%).

For the rest of this month the operator is offering 15% off gastronomic tours in more than 15 countries including India, Vietnam, Sri Lanka, Mexico, Italy, Spain and France.

The discounted trips showcase global food at its most authentic, with cooking classes, street food and local markets featuring prominently on many of the itineraries.

Trips can be booked at www.intrepidtravel.com/deliciousdiscoveries

CHINA CHUMS...Air China celebrated Chinese New Year in style by inviting 100 of its key travel partners to its Dragon Banquet at The Grand Imperial Chinese Restaurant at The Grosvenor Hotel Victoria in London recently.

Pictured is Maria Barbato from Voyage Jules Verne, who won two Business Class tickets to Beijing with two nights' breakfast accommodation at the Peninsula Hotel, with the carrier's Wu Xiao Ming [right] and Malcolm Day.

Mailbox Mailings with Travel Bulletin this week include: ● The Travel Bulletin 'All About Southern & East

Africa' supplement is your one-stop guide to this amazing region. Learn more about the incredible wildlife experiences, adventure activities, fascinating cultures and stunning scenery this area can offer you and your clients!

For further details and special offers please read the mail shots that accompany this issue

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newsbulletin Letter to the Editor

Newsbites

Dear Lauretta,

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Following up from Steve Allerston’s comment about a complicated itinerary that got cancelled (Brainstorm Bulletin - February 10 issue), there is a simple answer. He should charge for putting the itinerary together.

I charge a fee at Holiday Hut. As an example, last year I had a request for a trip that took in Canada, the US, Fiji and Hong Kong spread over six weeks and a budget of £15,000. I put all the desired requirements together, working over two weeks (on and off – the client made some changes). After I had presented the complete trip the client said that they had decided not to go. However I charged an upfront fee of £250, so I still got paid. As well as ensuring that I get paid for my professional service the fee also removes the tyre kickers.

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John Guinn, Holiday Hut Tingrith, Beds Thanks for your comments John - I’m sure this idea will prove useful for other agents to know.

If you have a question or advice for our brainstorm bulletin page please email lauretta.wright@travelbulletin.co.uk

12-night Carnival Med cruise from £1,179 CARNIVAL CRUISE lines is offering a 12-night Mediterranean fly/cruise itinerary from £1,179 per person, sailing from Barcelona and calling at destinations including Naples, Dubrovnik, Venice, Messina and the French Riviera.

The lead in price is based on a family of four departing London on July 21 and includes scheduled flights and the cruise on a full board basis, based on an inside stateroom.

The company is also offering reduced deposits from £266 per person.

For more information visit www.carnivalcruise.co.uk or call 0845-351 0556.

New operator launches packages to El Gouna & Taba Heights HOLIDAY DESIGNERS, the new diving, golf, spa and destination operator, is offering tailor-made holiday packages to Red Sea resorts, El Gouna and Taba Heights.

The company, which offers 10% commission to agents for package bookings, features a range of three- to five-star hotels in both resorts, including the Captain’s Inn, Mosaique Hotel, Mövenpick Resort and Spa, Sheraton Miramar Resort and Steigenberger Golf Resort in El Gouna, and the Hyatt Regency,

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InterContinental, Sofitel, Three Corners El Wekala Golf Resort and Taba Heights Marriott Red Sea Resort in Taba Heights.

Holidaymakers can also take advantage of the operator’s exclusive Hyatt Holiday Bonus package at the five-star Hyatt Regency in Taba Heights, which includes a free upgrade to a sea view room, daily meal credits and reduced rates on a range of activities.

For details visit www.holiday-designers.com or call 020-3384 0023.

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ATLANTIC AIRWAYS is moving its summer UK schedule to Gatwick Airport, from where it will operate an extended 2012 season. The airline will operate a twiceweekly service from late May to mid-September, plus flights at Easter, as well as value holidays with partner, Sunvil Discovery. Return fares start at £263 including taxes and charges.

AIR FRANCE has expanded its digital services with the introduction of new mobile flight alerts. The free Air France Connect service uses phone numbers and email addresses provided by customers while booking their flights. The airline informs passengers of any delay, cancellation or change of boarding gate in real time, throughout their trip. Alerts are active from 14 days before departure either by phone, text message or e-mail. For details see www.airfrance.co.uk AVIS RENT A Car has partnered with American department store, Macy’s, to offer its customers an exclusive savings card and 15% discount on car rental when visiting the US this spring. Available for all UK travellers visiting America before April 12, the gift card offers a 15% discount to use against purchases in any of the 800 Macy’s stores across the US until April 15.

Agents can log on at www.avis.co.uk and use discount number S772700 to book vehicles for their customers.

NEW EUROPEAN Commission figures reveal that just 13% of those surveyed in the UK know 112 is the telephone number to call in an emergency anywhere in Europe.

FLASH Entertainment is hosting Madonna’s performance at the Yas Arena, Yas Island in Abu Dhabi on June 3 with 22,000 tickets available. Tickets go on sale at midday on Monday February 27 and fans are urged to buy early to avoid disappointment. Etihad Airways is launching concert packages, available at www.etihad.com/Madonna

Holiday Extras teams up with Gatwick Courtyard by Marriott HOLIDAY EXTRAS has agreed a new contract with one of Gatwick's most sought-after hotels, the Courtyard by Marriott.

The two companies have been working together since the hotel opened in 2009, offering holidaymakers the chance to upgrade their room, pre-book a buffet breakfast or opt for Champagne on arrival when they make their booking.

The operator's commercial revenue manager, Christian Warrell, said: "We're delighted to have secured this extended deal with the Courtyard by Marriott. It means our customers will continue to benefit from this well-priced, quality hotel which is within close proximity of the South terminal."

Meanwhile, the company reports that it has seen "huge growth" in the number of bookings made through some of its long-term partners last month.

As examples, bookings with Page and Moy increased by 227% year-on-year, lastminute.com has seen increased partner sales of 44%, bookings through British Airways have risen by 14% in January compared to last year and sales through budget airline Flybe have grown by 60% on last year's figures.

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newsbulletin Tweets of the Week Who’s saying what on Twitter...

GetAheadoftheGames What will happen to London's roads as a result of the 2012 Olympics? This interactive map will show you ow.ly/8Iw7n PATA Check out what Tourism Malaysia has in-store for you at the 2012 PATA Annual Conference in April: ow.ly/96qrJ Etihad Deals Pre-register for our Madonna packages including concert tickets, ground arrangements and hotel accommodation - here: bit.ly/EtihadMadonna VisitBritain There are so many exciting events going on for the Diamond Jubilee in GREAT Britain this year. bit.ly/yDzpkJ TravelChannel Planning a road trip?

Here's our entire guide to roadtrips to help with all your planning needs - ow.ly/95vli

Follow us on Twitter! http://twitter.com/ TravelBulletin

MOVERS

Early bird treat at Monte da Quinta

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HOLIDAYMAKERS CAN take advantage of savings of up to 30% when they book their Easter and summer holidays at the Algarve's Monte da Quinta resort.

The offer is available to clients booking by February 29, with discounts available from the start of April to the end of October.

Located in the heart of the Quinta do Lago estate, Monte da Quinta features a collection of 132 selfcatering suites and a range of two- and threebedroom townhouses and villas, all with private pools.

Guests choosing to stay in the resort’s suites can do so for as long as they like, with a typical oneweek break for two people at the height of summer costing from €1,470, offering a saving of €630.

Families booking for seven nights or more receive three complimentary half-day sessions in the kids’ club, and, for those staying 14 nights, it doubles up to six sessions.

Free sessions are valid for one child aged three to 12 years old, with a second entitled to a 20% discount.

Sessions must be requested at the time of booking.

For more information email mqreservas@mqclub.com or visit www.mqresort.com

CHARTER CHUMS...agents looking to offer their clients a classic Nile cruise during September and October can now make use of a dedicated Discover Egypt weekly Monarch charter flights from Gatwick to Luxor. Seven-night Nile cruises are available on the fivestar Viking Princess and deluxe Royal Viking with prices from £899 and £1,099 per person with the second traveller going for £449.50 and £549.50 respectively. All seven-night cruises are sold inclusive of flights, transfers in Luxor, full board accommodation and ten guided excursions. Pictured marking the new charter is Philip Breckner (left) from Discover Egypt with Ramy Khaled, UK director of the Egyptian Tourist Office.

For details call 0844-880 0461 or visit www.discoveregypt.co.uk

Iain Baillie has been appointed head of sales for Carnival Cruise Lines UK. ● Air Malta has appointed Mark Micallef Eynaud as chief officer flight operations. ● Christian Schindler has been appointed as Lufthansa’s general manager UK & Ireland. ● VisitGuernsey has appointed Wendy Crame as marketing manager – trade & media relations. ● HAT Marketing has appointed Helen Fitch Thomson to manage and drive sales of US “show and save” cards, the Kids Eat Free Card Orlando, Dine4Less Card Orlando & Las Vegas, and the company’s newest savings card - the Orlando Go Golf Card. ● Intrepid Travel has appointed Chris James as account manager.

New snowmobile expedition in Spitsbergen from Taber Holidays TABER HOLIDAYS has introduced a new snowmobile expedition to Spitsbergen to its portfolio – a once-in-alifetime trip for agents to offer customers looking for adventure.

Covering more than 200km over the course of three days, participants taking part in the ‘Basecamp Spitsbergen Snowmobile Expedition’ will ride over glaciers, mountains and frozen fjords and may be lucky enough to spot the polar bear.

Overnight accommodation includes Basecamp Hunter’s Hotel, a traditional wooden hunter’s lodge and the quirky

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Basecamp Isfjord Radio Station. One of the highlights of the trip is the night spent on the ‘Noorderlicht’ – a two-masted schooner frozen in the ice.

Prices for the five-night expedition on selected dates in February, March, April and May cost from £2,860 per person and include flights, transfers, accommodation (including one night in Tromsø at the beginning of the trip), some meals and the guided snowmobile expedition.

For more information call 01274-875199 or visit www.taberhols.co.uk

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newsbulletin h c t a W o Ones t grammes travel pro p to e th A pick of ant to miss... w you don't

Globe Trekker: Morocco 2 on Thursday 1st March at 22:00 on The Travel Channel Ian Wright and Megan McCormick take a journey through mysterious Morocco, the meeting of Europe and Africa and a land of richly cultured cities, high mountain ranges and inhospitable desert landscapes.

Ian's itinerary includes Fes and Marrakech while Megan explores Tangier, Casablanca and Rabat.

Leeds Bradford Airport’s chosen charities for 2012 LEEDS BRADFORD Airport (LBA) has announced its 12 chosen charities for the 2012 Coin Collection.

Under the scheme passengers are encouraged to donate loose sterling, foreign coins or notes.

Since it started over a decade ago the initiative has raised thousands of pounds for charities in the region.

The chosen charities are: Yorkshire Air Ambulance, Saint Michael’s Hospice, Caring for Life, Candlighters, The Forgotten Heroes, Yeadon Charities Association, Friends of Highbury School Rev. Nick Baker (left) of Guiseley Development Fund, One in Methodist Church & LBA’s a Million, The Laura Crane commercial director, Tony Hallwood, make the first donation to the Youth Cancer Trust, Martin airport’s 2012 chosen charities.

House Children’s Hospice, NSPCC (Yorkshire), The Royal British Legion and the Poppy Appeal (South and West Yorkshire).

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Luggage service keen to work with trade LUGGAGE COLLECTION and delivery service, The Baggage Man, is keen to work with the trade and is offering agents 10% commission on any bookings made.

The company's director, Stephen Dix, said: “We recognise the value of travel trade partnerships and we want to develop trade business in 2012. Our service is particularly attractive to 50 plus travellers as well as to those who have disabilities, as not having to worry about or manoeuvre luggage takes a lot of the anxiety out of travelling. It also appeals to young families who tend to travel with more cases and equipment.”

Once a booking is confirmed, the customer is given a date and time for luggage collection and sent the transportation paperwork, which they need to complete and attach to their cases.

The luggage is collected a few days before travel and delivered to a client’s hotel, cruise ship or holiday property in time for their arrival.

On the return journey the cases arrive home a few days after the client returns. All items in a customer’s luggage are covered to a value of £10.00 per kilo.

As an example, to transport a bag up to 22kg to nearby European cities such as Dublin, Paris, Amsterdam, Cologne and Brussels, prices start from £116 return.

For more information visit www.thebaggageman.com or call 0800-023 2094.

CHARTER CREW...Eastern Airways has introduced a new enhanced charter product aimed at corporate customers, international companies, blue chip organisations, sports teams, the music industry and private clients. The new service meets individual client requirements, ranging from its premier level Platinum service, as well as Gold and Silver service.

A new cabin crew uniform specifically introduced for charter services has also been unveiled to differentiate the private charter service from the carrier's scheduled services. Pictured unveiling the new uniform are from left, the airline's cabin crew, Kate Goodson, Joanne Lodge and Craig Brett.

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newsbulletin Discounted water activities in Menorca

e m o h At en...

e l i E with

Eileen worker nth? e m o h o as What h n up to this m e e b s ha

ad a bit of a mixed bag of enquiries in the last couple of weeks, each challenging in their own way but that's what I love about this job - it’s never boring.

You just never know what you’re going to be asked for next and that’s what keeps my job so interesting. A Grand Prix weekend, return flights from Windhoek to San Francisco, a holiday to the Scilly Isles and a honeymoon to Bora Bora are just an example of the enquiries I’ve had recently.

Occasionally I’m asked for a holiday to a destination I’ve never sold before and perhaps know little about and I find this a great opportunity to learn something new and increase my knowledge.

It doesn’t matter how many years you work in travel, you pretty much learn something new every day. There’s never a dull moment.

Knowing how popular and lucrative the weddings abroad market has become, I was intrigued to read that a UK travel company has just launched a cynical alternative, the "Divorce Abroad" package.

Unhappy married couples are being offered the opportunity of a quickie divorce on a Caribbean holiday to the Dom Rep. The £4,500 package includes flights, accommodation and all the necessary paperwork.

In the Dominican Republic, foreigners are able to get a quick divorce without any residency requirement, provided both parties have given consent. It seems that many American couples, including some well known celebrities, have been taking advantage of this quick and easy divorce opportunity for a number of years.

But will this take off in Britain? I doubt it. However, with divorce on the increase and Brits never being short of an excuse to go on holiday, I could be proved wrong. If this type of package does takes off, I can't help but wonder if some couples will opt to take along family, friends and even their children. If so, it's a sobering thought that in the future we might get to see the "best man" role being replaced by "the other woman" (taking back the ring) and the "pageboy" giving way to the "toyboy”. Who knows?

The travel company say there has been strong demand for the product since its launch on Valentine's Day (when else?)

Who said romance was dead!

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MENORCA TOURISM is set to make a splash with La Fiesta del Mar - a month of discounted water sports activities.

Running throughout May and operated by the Watersports Centre of Menorca, holidaymakers can experience sailing, windsurfing, kayaking, waterskiing and scuba diving at special rates, with offers for both first-timers and professionals.

There are also special offers on horse riding, cycling, boat charters and trips from Mahon.

For details visit www.menorca.es and www.menorcafiestadelmar.es

New Douro River route from Viking FOLLOWING DEMAND from customers to create a new river cruise holiday along Portugal’s River Douro, Viking River Cruises has launched a new itinerary for 2013: River Douro, Portugal’s River of Gold.

Passengers will visit Porto, the medieval Spanish city of Salamanca and stay for two nights in Lisbon, with excursions within the capital, including a tour of the 15th century Jerónimos Monastery.

The itinerary includes all excursions, on board meals and wine with lunch and dinner and is available from March next year.

For more information call 020-8780 7995 or visit www.vikingrivercruises.co.uk

Go

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WEBSCLUSIVES ●

Win one of 3 great prizes from Villa Select’s competition, hosted at www.travelbulletin.co.uk/competitions. 1st Prize: One week’s accommodation at a Villa Select property. 2nd Prize: £100 in Love2Shop vouchers.

3rd Prize: A luxury hamper.

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Agents, sign up for one of the final remaining places at the Travel Bulletin Southern & East Africa Showcase, taking place at Shaka Zulu restaurant in Camden Town on 6th March. The event includes networking, presentations, delicious contemporary African food & drink. There will also be a free prize draw, where you can win some fantastic prizes including: flights, accommodation and rail trips. To reserve your place, email jeanette@travelbulletin.co.uk.

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Earn yourself some serious shopping vouchers courtesy of Travel Trade Tickets & Tours’ ‘Sun Bucks’ promotion. See www.tttandt.com.incentives.

All this and more at:

by EILEEN SAUNDERS of Travel Counsellors To respond to any of Eileen’s comments email jill.sayles@travelbulletin.co.uk

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February 24 2012

www.travelbulletin.co.uk The home of the web savvy travel agent www.travelbulletin.co.uk

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agentbulletin Booking incentives ●

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TO CELEBRATE Romance Month in Antigua (in June), the Antigua Tourism Authority (ATA) is giving agents the chance to win a holiday for two next year when they book a wedding in the destination between February 29 and June 30. The more weddings agents book, the more chance they have to win. For three weddings booked ATA will send Antigua goodies to agents including cookies and cupcakes. In June the “I Do, Antigua and Barbuda Wedding Expo” takes place in London for the trade. Agents can find out how easy it is to get married in Antigua and Barbuda and learn about special honeymoon packages. For details see www.visitantiguabarbuda.co.uk THE KENYA Tourist Board has partnered with Etihad Airways to offer agents the opportunity to win a VIP ticket to the Manchester City vs. Sunderland game when they book a

London or Manchester flight with the carrier to Nairobi. The incentive marks the launch of the carrier's new daily Abu Dhabi-Nairobi route on April 1.

There are three tickets available to win and each prize consists of a VIP package to the Etihad Stadium in Manchester to watch the match from the Platinum Box on March 31. It includes Champagne on arrival, a prematch four course meal and complimentary half-time and full time refreshments. To enter, agents should send the ticket number with passenger name and flight itinerary to pauls@hillsbalfour.com stating: ‘Etihad/Kenya Competition’ in the subject line by March 16.

The more flights booked, the more chance agents have of winning. Each booking must be ticketed and paid in full by March 16 and transport to the stadium is excluded.

For details see www.jambokenya.co.uk

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TRAVEL 2 has extended its Simply Luxury incentive until the end of March, with more Capital Bond vouchers up to the value of £100 up for grabs for Simply Luxury bookings. To qualify, agents need to make a Simply Luxury booking by the end of March and the value of the booking will determine how much agents earn, with vouchers ranging from £25£100 with every booking.

For details see www.travel2.com

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PRINCESS CRUISES is offering a free cruise to two travel agents who use the company's Flight Select tool before March 9. The tool helps agents book flights for their customers with the ability to coordinate them with their cruise itinerary. The prize is based on a seven-night cruise departing this year on a cruise-only basis for two adults.

For more information visit www.completecruisesolution.com

Agent offers ●

CRUISE & Maritime Voyages is offering travel agents 19 opportunities to visit Marco Polo and Ocean Countess this year. A guided tour of the ships is offered (including a selection of cabins) and lunch is also included. As examples, agents can visit Marco Polo on March 2, April 23, July 20, September 20 and October 5 in Tilbury and Ocean Countess on April 24 in Hull, May 31 in Aberdeen, June 1 in Leith and September 14 in Liverpool. Agents are advised to book early as numbers for each ship visit are limited.

For details call agency sales on 01322-623742 or 0844-414 6140 or email agents@cruiseandmaritime.com for a booking form.

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2BY2 HOLIDAYS has teamed up with South African Tourism to launch a new competition for agents called Feel Different, which runs until March 25. The competition offers one agent a tailor-made holiday to South Africa, worth up to £5,000. Second and third prices are two places on a fam trip to South Africa. To enter, agents should log on to www.2by2holidays.co.uk (where they will find a link to the competition) and tell the operator how they want to feel different. The company will respond to each entry with a South Africa holiday recommendation.

Each week, for five weeks, five finalists will be chosen based on the following criteria: Impact how will the person entering be affected by the win?; Creativity - how original is the idea?; Quality of submission - how much thought and effort went into the submission?; and sales growth potential: the ability of the entrant in their individual capacity to increase sales to South Africa. At the end of five weeks, a panel of judges will choose the winner and two runner-ups.

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opinionbulletin

W-AITO-Go!

by OLIVER BROAD

Why discerning travellers are still seeking accurate advice OU KNOW that things are changing when The Times features a leading article with the headline ‘TripAdvisor Tripped’. At long last, there it is in bright lights: Beware you cannot trust all the information on websites like this. For a number of years, for all agents and operators who take immense trouble to describe hotels and holidays accurately, it has been irritating to have to explain to anxious travellers that what they have read on TripAdvisor may not actually be an accurate reflection of what the experience is really like.

Of course we accept that this particular website is unlikely to disappear from view (and it can, if used appropriately, be a useful tool for us all), but customers need to have a clear understanding of the limitations of unregulated comments made by other ‘travellers’- and this new revelation is a wonderful opportunity for those of us who take great pride in providing expert advice. In many ways, it is the poor quality and lack of accountability of TripAdvisor type websites that has enabled independent specialists like AITO members to thrive, as discerning travellers have learnt to be selective about who they can trust.

The recent dent to TripAdvisor’s status has been achieved with the help of reputation management company, KwikChex, who have teamed up with a number of businesses that have been unfairly tainted by vindictive and unattributed comments made on consumer websites. It finally hit the headlines when TripAdvisor continued to insist that all the reviews that they posted were from so-called ‘real travellers’ - eventually the Advertising Standards Authority stepped in and has now banned the website from claiming or implying that all the reviews they post are genuine. Before I highlight why this new development is an excellent opportunity for all independent agents and operators, it is worth looking at the key issues.

The problem involves three main groups of message posters: firstly, the axe-grinders: dissatisfied clients that relish the opportunity to raise negative feedback publicly rather than privately. Secondly, the jilted lovers: this group of message posters has probably never experienced the service provided – they simply have a personal grudge and their objective is to maximise the damage and angst they can inflict on a former lover by attacking their business interests (read all about the ‘simmering pot of lies’ written about the excellent ‘Good Life’ restaurant in Shrewsbury.) Thirdly, what I refer to as the PS group – professional slime. PS posters have become an entire industry where you can hire an agency to use their network of professional message posters to write false positive reviews about your company and fake negative reviews about your competitors. I understand that it is perfectly normal for hotels and restaurants to spend £10,000 annually on this activity.

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February 24 2012

So why does it matter and what can I do about it? It matters because in a very competitive market, we need all the help we can get – and we want it to be a level playing field. We want consumers to listen to our marketing messages and to believe what we are telling them. Most importantly, we want our customers to value the high quality of the advice and accuracy of the information we provide. And so, I am excited by the most recent press reports because it helps to underpin the core values that trade associations such as AITO are putting out all of the time - if you want expert advice you need to consult a specialist tour operator or travel agent. Smaller travel agents and tour operators cannot take on the corporate might of TripAdvisor or hire £10,000 worth of consultants to beat the Google Analytics algorithms, but we can attend the next AITO training day to listen to specialist speakers about key industry matters and that’s where I first heard about Kwikchex’s ambitions to take on TripAdvisor.

AITO meetings are also a great place to meet like-minded independents to discuss key current issues and how best to resolve them.

To conclude, should we now expect a stampede of clients rushing to our websites and shops for brilliant travel advice?

Probably not – but you should anticipate more opportunities to sell to customers who are suffering from internet fatigue syndrome. These clients will demand accurate, authentic advice when planning their next holiday. And you never know, consumers might begin to realise that expert advice and guidance from independent agents and tour operators is well worth paying a small premium for - now wouldn't that be wonderful!

P.S Have a look at www.aito.co.uk or call 020-8744 9280 for accurate advice about the Early Bird AITO Conference booking offer which expires on March 16. You won’t be disappointed in Madeira - June 14-16!

To respond to any of Ted’s views email jill.sayles@travelbulletin.co.uk

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puzzlebulletin Travagrams

Su Doku Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle

Can you solve the following anagrams to decipher the destination & tour operator?

Canal Cab As

Number: 053

A➠

B➠ This city is the namesake of a famous 1940s film

C➠

Pecan Two

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9.

Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, March 1st. Solution and new puzzle will appear next week.

The winner for 10th February is Vanessa Welch, Rapid Travel in Southhampton.

February 10 Solution: A=5 B=8 C=4 D=3

This capital features this garment in its name

Where Am I?

Capital city located on the banks of the Mekong River.

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 053

Across 1. Specialist holidays operator offering a Nordic Only brochure (5) 4. Indian state, famous for tea (5) 6. Popular winter sun island destination (9) 8. Aussie actor, Geoffrey (4) 9. Prince who is duke of a British city (6) 11. Italian holiday isle (6) 13. Former X Factor contestant, ___ Lloyd (4) 16. Tours operator, sounds like a famous Square (9) 17. Male only Greek Mount (5) 18. Lancashire resort, Lytham St ___ (5)

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Down 1. Bafta winning movie, tipped for an Oscar (3,6) 2. Worldwide holidays operator (5) 3. Known as the Biggest Little City in the World (4) 4. Helicopter, sounds like a native American tribe (6) 5. Capital of South Korea (5) 7. Asian river (9) 10. Spend them in Tunisia (6) 12. TV reality show, ___ Tour (5) 14. One of the Great Lakes (5) 15. Home of India's most impressive landmark (4)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 26 February 24 2012

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newsbulletin Toronto five times daily with Air Canada

by TTA Worldchoice agents

TTA Worldchoice agent, Katy Savvides of Sabra Travel in Middlesex, offers her views on current industry topics.

A HAPPY New Year to everyone. I know we are already

well into February but never mind. I wonder what 2012 has in store for us all? January seems to have got off to a fairly sluggish start and I’m sure we all have some crucial questions we would like a crystal ball for, such as how precisely are the changes to ATOL and flights plus going to affect us small independents?

Will there be anyone who can explain clearly and concisely the rules?

Will we benefit from the troubles of Thomas Cook or be dragged down by them?

Will the booming cruise market be adversely affected by sinking of the Costa Concordia?

Mind you, judging by the number of people who have come in to ask us if there are any deals on cruises it will surely be a great year! I think everyone who asked that question thinking it was funny thought they were the only one.

London Airports has been in the news again with the prospect of a new airport in the Thames Estuary.

Goodness knows how much that will cost.

Since we already have airports surrounding London, Heathrow West, Gatwick South, Luton North and Stansted East, not to mention London City bang in the middle, I really don’t understand why they don’t approve an additional runway for Stansted and Heathrow when the infrastructure is already in place.

Why start from scratch? Does Boris Johnson read Travel Bulletin do you think?

I attended the ACE river cruise convention in Amsterdam in November and found it really useful. I was amazed at the standard of the ships, the cabins and the cuisine particularly UNI globe.

I must admit I didn’t expect the standard of accommodation to be as high as the luxury end cruise ships, but it most certainly was and the attention to detail was impressive. Much as I enjoy ocean cruising I can certainly see the advantages of river cruising.

Although there is nothing like the level of entertainment and activity enjoyed on a cruise ship it is so much more relaxing and the advantage of sailing right into the centre of town or city cannot be equalled.

Going back to ATOL/flights plus - if anyone has a flash of clarity on the subject please write to Travel Bulletin and explain it for us all.

To respond to any of Katy’s views email jill.sayles@travelbulletin.co.uk

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February 24 2012

AIR CANADA has announced that it plans to increase the number of daily services from Heathrow to its Toronto hub from four to five non-stop flights daily, commencing June 2.

The airline is also offering daily non-stop services from the UK to seven other major Canadian cities including Montréal, Calgary, Vancouver, Ottawa, Edmonton, Halifax and St John’s.

For more information visit www.aircanada.com or call 0871-220 1111.

Tourism Australia partners with Flight Centre TOURISM AUSTRALIA has partnered with Flight Centre to launch an integrated campaign that aims to encourage agents to sell Australia and motivate consumers to choose Australia as their next holiday destination. The ‘Discover Your Australia’ campaign will promote competitive lead-in airfares and will target affluent travellers aged 50 to 69 across print, online, instore and direct to consumer marketing.

The campaign will encourage people to explore beyond the main cities and discover the wildlife and wine of other destinations such as South Australia and Tasmania.

New European launch from Carnival CARNIVAL CRUISE Lines has announced the launch of new European itineraries with Carnival Legend, offering a choice of options starting in spring 2013.

The programme introduces the line’s first Norwegian fjords itinerary, an extended programme of ex-UK cruises for the first time, as well as cruises to the Baltic, Mediterranean and British Isles.

Legend’s schedule will encompass 12-day voyages to Norway/Western Europe, the British Isles and the Baltic departing from Dover, along with 12-day Mediterranean cruises offering departures from the ports of Venice, Barcelona and Dover.

In total, Legend will offer 17 European cruises between April 22 and October 31, 2013, visiting 34 ports across 18 countries.

For details see www.carnivalcruise.co.uk or call 0845-351 0556.

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newsbulletin AGENTS WERE treated to a taste of Greece at a cooking class recently, part of an annual Sympossio Greek Gourmet Touring event. The third annual event kicked off in London for the first time, organised by a number of Greek tourism companies and the Greek National Tourism Organisation (GNTO), including the Crete Region and Greek food producers. Aldemar Hotels' chefs, Iannis Rodokanakis and George Hatzopulos plus pastry chef Marisa Churchill from Yades Historic Hotels, taught 50 agents how to make traditional Cretan dishes.

The UK event was supported by Classic Collection Holidays and Holiday Autos.

BOTTOMS UP...Joanne Colchester (left) from Classic Collection Holidays and Sandra Bruce from Yades Greek Historic Hotels toast a successful cooking session.

TASTE TEMPTATION...Andrea Elwell from Holiday Autos and Ellis Cain Jones from Travel Network Group sample the goods.

THE WRIGHT STUFF...Mandy Kalliontzi (left) of Aldemar Hotels & Spa and Frankie Wright of Traveltime World cook up a storm in the kitchen .

New wildlife brochure from A&K ABERCROMBIE & Kent has launched a new brochure to reinforce its commitment to supporting the conservation of animals and areas of outstanding natural beauty across the globe.

The operator, which has longstanding links to conservation organisations and national parks, will

continue to contribute to the preservation of unspoilt wildernesses, supporting local communities and protecting vulnerable flora and fauna.

The low-impact experiences outlined in the new brochure have been designed to raise awareness about the pressures on wildlife today and the venerable and often complex

Brazil e-learning launched for UK agents VBRATA HAS launched a new online training course designed specifically for UK travel agents.

The bite-size course contains information on how to sell Brazil including sections on carnival, food, culture, the World Cup in Brazil in 2014 & Olympic & Paralympics Games in Rio de Janeiro in 2016.

The course launches with an additional module dedicated to the state of Pernambuco, one of VBRATA’s ‘destinations of the year’.

Agents completing the course will be entered into a prize draw to win one of four fam trips to Brazil. There are also four runner-up prizes of dinner for two at a traditional Brazilian restaurant.

For more information visit www.brazilonlinetraining.com

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web of ecosystems which support them.

Trips are led by conservationists and animal experts and the brochure also includes a range of tailor-made trips selected to showcase the relationship between responsible tourism, unusual locations and wildlife.

£365 savings on Cape Town shopping break from Table Bay AT THE Table Bay Hotel, part of the Sun International collection of hotels and one of The Leading Hotels of the World, visitors can book a shopping short break getting a fourth night free next month.

Savings of up to £365 come with the ‘Four for Three’ package which includes four nights' accommodation in a luxury twin room with breakfast and flights with Virgin Atlantic.

Prices for the break lead in at £1,559 per person with Virgin Holidays, based on two adults travelling and sharing a room for departures on March 5.

To book or for more information call 0844-557 3859 or visit www.virginholidays.co.uk

February 24 2012

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personalitybulletin

Tracey Burke The senior sales executive of Balkan Holidays has a skill for recalling the dialling codes of most UK cities

Who is your ideal travelling companion?

Peter Kay. He is so funny, he would keep me entertained throughout any journey.

Where was your last work-related trip?

A ski educational to Bulgaria last year with 18 travel agents, which proved quite eventful as one of the agents ended up breaking both her wrists on the last day of skiing.

"I would like to see less price war discounting going on between both agents and operators as the only person that wins in the long run is the customer"

If you were a celebrity who would you choose to be and why?

It would have to be Lady Gaga to experience her crazy lifestyle.

What three words would your friends use to describe you?

Fun, hardworking and untidy!

What have your travels taught you?

The world is a beautiful place.

What is the best advice you recall?

Always listen to your parents!

If you could change three things in the industry, what would they be?

Travel is a fantastic industry to be in and I have worked in it since I left school. I would like to see less price war discounting going on between both agents and operators as the only person that wins in the long run is the customer.

I would also like to see fewer traffic jams and queues on the roads so I can get to see more travel agents in a working day!

Who has been the biggest inspiration/influence in your career?

My parents have been so supportive of my career since I left school at 16 and have always inspired me to work harder to achieve my goals.

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February 24 2012

Career path ●

May 2008- present: Senior sales executive, Balkan Holidays

●

December 1996 –May 2008: Worked for Thomas Cook Signature in various roles - from sales centre team manager to assistant product manager

What was your nickname at school and why?

Burkey (by name, not nature!)

What item do you always take with you when travelling?

Has to be my iPhone - I cannot live without it.

How do you deal with stress?

Have a bottle of wine - or two.

Is there anything that you dislike about the travel industry?

Flight delays have got to be the most frustrating, especially when waiting for a flight home.

What special skill do you have?

I have a great memory for remembering useless facts and information and being able to recall dialling codes for most cities in the UK.

What's your favourite city and why?

It has to be Hong Kong. It is such a vibrant city and there is so much to see and do.

What is your motto in life?

Everything happens for a reason!

What is your favourite mode of travel?

The bus. I fall asleep on them all the time and find them really relaxing.

If you had a super power what would it be and why?

I would love to be able to fly so I can travel around the world without having to pay for the cost of an airline ticket!

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bermuda w e n ts n e ag e iv g s d n e tr g in rg e m E opportunities to promote the destination to clients rmuda

by ANABELLE MARSHALL, Be ) Department of Tourism (BDOT

FTER A testing 2011, tour operators to Bermuda have reported a positive start for 2012, with most up yearon-year. As examples, specialist operator, Prestige Holidays, reports a 30% increase and Classic Collection is up 18% in Bermuda bookings from last year. Both operators produce a dedicated Bermuda brochure and the reservation staff have good knowledge of the hotels and destination.

Other operators such as Cox and Kings and Complete Caribbean have included Bermuda in their programme for this year, while Kuoni is promoting the destination in several of its new retail High Street agencies this month. Meanwhile, luxury operators, Lusso and Elegant Resorts, continue to work closely with high end agencies promoting the destination.

A

Tourism plans for 2012 Bermuda will increase its visibility in the UK market to trade and consumers, with live radio broadcast from the island; plans for outdoor advertising on taxis, trains and buses; plus participation in a number of consumer events throughout the year.

Clients may be researching holidays on the internet, however sales in the High Street are still on the increase, particularly for luxury bookings, where agents' knowledge and experience is key.

The luxury market is still strong as the resilient British hold their annual holiday as high priority. Quintessentially British, Bermuda’s friendliness, sophistication and laid back elegance proves to be a popular choice for the discerning traveller, whether they are looking for culture, rest and relaxation or thrill-seeking activities. BDOT will also attend several agent road shows to ensure agents have the knowledge to sell Bermuda.

Stay in style Accommodation in Bermuda ranges from five-star to boutique and family run hotels and typical Bermudian cottage colonies with a high level of service. Many hotels have currently added value offers and free nights, that when added to our

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“Compliments of Bermuda” makes the destination very affordable and competitive. As examples, a $500 discount is available for every five nights booked until April 15, valid for travel up to May 31, while a saving of $1,000 is available on a ten-night stay.

Emerging trends With an increase in twin-centre holidays and sales to New York from the UK reportedly up 35%, agents should recommend Bermuda as an ideal add-on to this city break.

Ideas include working with a local dive or golf club to offer niche holidays to their members. Bermuda has seven PGA championship golf courses and with more than 400 historical wrecks in the surrounding reefs, the destination offers some of the best wreck diving.

Where clients are time-pressured, there is a growing trend for two five-night breaks during the year, which Bermuda fits in perfectly, with only seven hours flying time direct with British Airways.

Also more couples are expected to marry abroad this year due to pressures on budgets. Whilst the cost of a UK wedding increases, one in five couples will marry overseas, saving an average of £12,500 on a UK wedding. And as a British territory it couldn’t be easier to get married in Bermuda.

Agent opportunities Agents can complete the Bermuda Specialist online training with Travel Uni and log your bookings to win prizes each month.

Specialist operators such as Prestige and Classic Collection are offering M&S vouchers per Bermuda booking, while agents also have several opportunities to win a fam trip place in September to Bermuda. ✦

For more information visit www.GoToBermuda.co.uk and to arrange training, assistance with an event or to request brochures and posters, email annabelle.marshall@bermudatourism.com

February 24 2012

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bermuda Top tips for selling Bermuda

by Bermuda Tourism ●

At approximately seven hours on a direct flight from Gatwick with BA, Bermuda is closer than you think. Daily flights are in the summer and five times weekly from November to March. The flight departs around 15:00 and arrives just after 18:00, in time for a pre-dinner Dark & Stormy, Bermuda’s national drink.

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Located in the Atlantic Ocean, less than two hours from the US, Bermuda is a perfect combination with New York for a beach and city break.

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Bermuda is a year round sub-tropical destination with temperatures averaging 65-85 degrees and only two seasons – spring and summer (or as we like to call them Beach and Sizzle) from April to September and 'golf and spa' from October to March.

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Famous for its stunning soft sandy pink beaches, Bermuda has countless beaches dotting the coastline, some with easy access to the surrounding reef, ideal for snorkelling.

Bermuda is a safe and clean destination, covering 21sq.m. It is easy to explore by foot, public transport and ferry. Suggest to your clients that they hire a moped, go on a Segway tour around the historic Royal Naval Dockyards or hop on a ferry to see a different side of the island, which is ideal for young families, couples or thrill-seekers.

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Bermuda is full of fascinating culture and history to explore as Britain’s oldest colony and home to the New World’s oldest Church.

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Featuring more golf courses per square mile than anywhere else in the world, with courses designed by top golf architects such as Robert Trent Jones, makes Bermuda a golfer’s paradise.

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The wreck dive capital of the world, the reefs are home to 400 shipwrecks, and the diving is suitable for both beginners and experienced divers.

●

Bermuda has a variety of accommodation to suit all tastes, from luxury resorts to intimate cottage colonies and charming boutique hotels.

Bermuda bookings under pressure from rival destinations INDEPENDENT TRAVEL agents are responding well to Classic Collection Holidays' recent investment in the promotion of Bermuda, according to the operator's deputy managing director, Matt Rice.

The Sussex-based operator has redesigned its dedicated Bermuda brochure, added new hotel product for this year, introduced stopovers in Boston and has had a dedicated sales and marketing resource on the road promoting Bermuda to the trade.

Rice said: "We are delighted and very grateful that independent agents are backing and selling our Bermuda product. This has been reflected in vastly improved year-on-year sales for the destination.

"Bermuda is a unique destination with lots to offer including pristine beaches, world class hotels, sophisticated hospitality and charm, and it deserves to succeed on the British market.

However, hoteliers and the tourist board would be wise not to underestimate the competition from other mid- and long-haul destinations in this market sector. In the current

climate of aggressive pricing, destinations such as the Caribbean and Dubai are perceived as offering better value for money, not only in the initial purchase, but also within the destination itself.

"Promotional offers and reduced rates from hoteliers and subsidised offers from the tourist board are helping, but a campaign raising public awareness of Bermuda and aimed at addressing the perception that Bermuda is an expensive destination could prove particularly beneficial."

New for this year the operator has introduced the Newstead Belmont Hills Golf Resort and Spa and Rosewood Tucker’s Point.

Prices for five nights start from £1,411 and £1,472 per person respectively. Stopovers are featured in New York at The Mark Hotel, a landmark building on Madison Avenue, and at the Fairmont Copley Plaza or Fairmont Battery Wharf in Boston. Complimentary lounge passes are also offered on all Bermuda bookings.

For more information call 0800-008 7288.

FAIRMONT HOTELS in Bermuda is offering guests every third night free at either The Fairmont Southampton or The Fairmont Hamilton Princess. Rates start at $249 per night at both hotels, available until March 31 at the Southampton and March 15 at Hamilton Princess.

For details visit www.fairmont.com

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February 24 2012

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BERMUDA Prestige Holidays can tailor-make the perfect holiday in beautiful Bermuda - one of the most romantic places in the world with huge savings until May 2012, with free nights and discounts.

Prices start from as little as ÂŁ1069 per person for 10 nights at Grotto Bay in March, saving ÂŁ964 per couple.

Why not fly home Club World from as little as ÂŁ1299 per person one way.

We have many other special offers to tempt during the summer, why not add a few nights in New York, Boston or Toronto, we can easily arrange that too!

Don’t forget you will receive Marks & Spencers vouchers for each booking made.

Prestige Holidays on 01425 480400 www.prestigeholidays.co.uk

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bermuda Prestige offers £1,015 for seven nights at Grotto Bay Resort plus new family deals PRESTIGE HOLIDAYS has issued its 2012 Bermuda brochure featuring a new design and a lead in price of £1,015 per person for seven nights at Grotto Bay Resort including two free nights and a special offer saving £605 per person.

The package includes Economy midweek flights with BA from Gatwick, room-only accommodation and private VIP airport taxi transfers and is valid for holidays started and completed between now and April 15.

The operator's chairman and managing director, John Dixon, said: “Bermuda is looking strong for 2012 with bookings 25% up on this time last year. I am confident that our range of early booking offers, combined with free hotel nights and added value deals will ensure that business remains buoyant to the island this year."

The operator is also actively targeting the family market by offering a range of savings and second room discounts at the Fairmont Southampton Resort, Grotto Bay Resort and Elbow Beach. Both properties feature pink sand beaches and a choice of activities for children.

At the Fairmont Southampton children up to 18 stay free when sharing a room with two adults and the operator is also offering second room discounts for families. Children aged 12 or under are eligible for free meals on the same meal plan as their parents.

A week’s stay for a family of four at the

Free iPhone app from Bermuda Department of Tourism

Fairmont Southampton costs from £1,289 per adult and £850 per child based on a family of four sharing a room on a roomonly basis. The package also includes midweek flights from Gatwick and airport transfers.

Meanwhile, 'Shop and Flop' breaks combining Bermuda with a city stay in New York, Boston or Toronto are also featured for this year.

A two-centre stay with three nights' room-only accommodation at the Holiday Inn Midtown in New York and seven nights at the Grotto Bay Resort in Bermuda, costs from £1,319 per person in March. The package includes flights from Heathrow, a flight from New York to Bermuda and back to Gatwick plus

transfers in Bermuda and savings in Bermuda of £605 per couple.

For clients travelling from outside of London, the company is offering regional connecting flights to Gatwick from Edinburgh, Glasgow, Jersey and Manchester and to Heathrow from Aberdeen, Edinburgh, Glasgow, Manchester and Newcastle at special rate of £25 return.

The new brochure features seven- and ten-night stays at 13 properties on the island ranging from small hotels to traditional Bermudian cottage colonies and resort hotels.

For more information call 01425-480400 or visit www.prestigeholidays.co.uk/bermuda

The Reefs Hotel & Club offers special rates during renovations bathrooms

THE BERMUDA Department of Tourism has unveiled its free Bermuda Travel and Vacation Guide iPhone app.

The guide features an interactive location/Wi-fi enabled map to help users navigate the island, while a search tool allows users to browse the island's most popular activities, golf courses, beaches, hotels, shops, restaurants and nightlife.

For more information call 0800-883 0857 or visit www.gotobermuda.co.uk

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Rosewood Tuker’s Point

THE REEFS Hotel & Club in Bermuda is renovating the bathrooms in the Poolside and Cliffside rooms at the 62-room resort.

The work will be carried out in phases, with the first phase running to March 15, during which time the majority of the Cliffside bathrooms will be renovated. Work is scheduled to be completed by March next year.

Plans for the new bathrooms include a larger, more open floor plan and large walkin tiled rain showers.

During the renovation, the resort is offering special rates at its 19 two- and three-bedroom Club Condo suites.

The Club Condos offer luxury accommodation including two master suites with ocean views and luxury bathrooms, spacious living areas with ocean views, verandas with private hot tubs and fully fitted kitchens complete with a washing machine and dryer.

Guests have access to all of the Club amenities such as the infinity pool, fitness centre, concierge and rooftop putting green. In addition the property's spa will remain open throughout the renovation. All other resort facilities including restaurants and bars will be closed.

For more information visit www.thereefs.com

Infinity pool at The Reefs

February 24 2012

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shortbreaks

TABER HOLIDAYS has added a Stavanger city break in Norway to its portfolio. A three-night stay leads in at £576 per person from May 1 to September 30 and includes flights, transfers and breakfast accommodation based on two sharing.

For details call 01274-875199 or visit www.taberhols.co.uk

Get engaged on Leap Day to win a Park Plaza stay PARK PLAZA Hotels & Resorts across London is offering a proposal of its own for future fiancées. Any woman that proposes to her partner (and is accepted) while dining at one of the company's five London properties on this year’s Leap Day (February 29) will receive a complimentary stay with dinner for two on the night prior to their honeymoon.

For more information see www.parkplaza.com/leapyear-proposal

Warner Leisure Hotels celebrates the Queen’s Diamond Jubilee WARNER LEISURE Hotels is inviting guests to celebrate the Queen’s Diamond Jubilee this June with special three- and four-night breaks.

They include a drinks reception where guests can toast the Queen and her 60 years on the throne, a British Afternoon Garden Party with food and drink, games, outdoor activities and entertainment and a Royal Variety Show style evening featuring live music, comedians and other artists.

The company's head of retail sales, Allan Lambert, said: “Many of our guests are huge fans of the Royal Family and are already looking forward to celebrating such a momentous event with family and friends - old and new – so we wanted to

mark the occasion by giving them a special experience to remember."

The Jubilee breaks are available for three nights from June 1 and four nights from June 4 at the company's 13 properties.

As examples of prices, a three-night half-board stay at Lakeside on Hayling Island, Hampshire costs from £172 per person, while four nights are available from £269.

Prices are based on two people sharing a standard room on a half-board basis and include the special celebrations for the Diamond Jubilee.

For more information visit www.bourneleisuresales.co.uk or call 0808-141 1111.

Winter break promo from Hoseasons offers savings across 162 lodges & parks HOSEASONS IS offering savings on winter short breaks at 162 lodge and holiday parks throughout the UK, with breaks starting from £75 for four people based on a four-night stay in March.

The company's vice-president for lodges, parks, boating and apartments, Pali Badwal, said: “In many holidaymakers’ minds, the winter period stretches up until Easter, which is why we are running our special winter breaks offer right up until the end of March. Families are still looking for value short breaks in locations where there is plenty to do, whatever the weather.

“We are finding that these kind of short breaks are being booked very last minute, which is why we are offering these great deals now, to help travel agents offer excellent value to their clients to tempt them to book that extra short break.”

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Around 162 of the company's holiday and lodge parks still have availability for short breaks in March, with savings of up to £150 available. The parks range from peaceful, getaway-from-it-all locations to full-entertainment, lively parks.

As an example, Brynteg at Llanrug, Caernarfon, one of the operator's 14 flagship ‘Go Active’ parks, offers a wide range of activity breaks and facilities including an indoor heated swimming pool, sauna, steam room and Jacuzzi, adventure play park and ten-pin bowling. Activities include archery, fencing, trampolining, indoor climbing wall, fishing, tennis, inflatable canoes and disc-golf.

Accommodation is in luxury caravans and timber lodges, some with games consoles and private outdoor hot tubs. A four-night break in March for a family of four costs from £99.

For more information visit www.hoseasons.co.uk/agents or call 0844-847 1222.

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shortbreaks Intrepid Travel adds Okavango to growing range of short breaks

THE SAVOY, a Fairmont managed hotel is offering a package that enables guests to benefit from a second night for £20.12.

The Savoy 2012 Suite Promotion offers accommodation from a choice of a River View Junior Suite, one-bedroom Edwardian Suite, one-bedroom Art Deco Suite and one-bedroom River View Deluxe Suite. The offer is available until May 8 and rates start from £1,170.12 for the first night.

For details see www.fairmont.com

INTREPID TRAVEL has added a short break in Botswana's Okavango Delta to its range of holidays for this year.

The Okavango Delta is thriving with wildlife, and on the four-day break guests can expect to see the Big Five on game drives, hippos soaking in their natural mud-spa and crocodiles sliding through the water.

Departures are from Maun and prices start from £1,650 excluding flights.

The company, which offers 148 short break adventures in 35 countries, reports that almost 60% of UK sales come from agents.

The operator's general manager of global sales, James Thornton, said: "UK consumers are looking for great value for money and holidays that are jampacked with experiences, and short breaks fit the bill.

We have a high repeat booking rate of about 45%, so selling someone a short break is an investment for the future. They're also a great add-on to longer trips for people who want to stay on and explore a place in more depth."

For more information visit www.intrepidtravel.com

Titan launches new UK short breaks brochure TITAN TRAVEL has launched a new programme of UK short breaks with a dedicated trade friendly brochure, available to travel agents for the first time.

The programme offers the opportunity to explore the length and breadth of the UK, from The Best of Scotland to the Lake District (with an included ‘World of Beatrix Potter’ excursion), short breaks from Cornwall and Devon to the Isle of Wight.

A Sense of Occasion itinerary combines a journey on the British Pullman carriages of the Orient Express with a two-night stay in a luxury London hotel.

Every break includes the company's VIP Home Departure Service, which collects and returns clients from their home.

The operator's agency sales manager, Edwina Coppock, said: “Our UK short breaks programme has been very popular for many years.

Clients enjoy the ease of our VIP transport service, quality hotels, included excursions and the fact they are fully escorted with an expert tour manager throughout. In response to customer demand, we have added an additional 14 new tours for this year.”

Five-day breaks lead in at £535 per person.

Enjoy life in the fast lane with Premier Holidays PREMIER HOLIDAYS is offering holidaymakers the chance to experience the Formula One Malaysian Grand Prix, which takes place from March 23-25, from £1,099 per person.

A four-night stay at the three-star Hotel Capitol in Kuala Lumpur leads in at £1,099 and includes room-only accommodation, two-day tickets to the grandstand, direct Malaysia Airlines flights from Heathrow and private transfers.

The price is valid for travel from March 21-26 and transfers to the F1 circuit are excluded.

Guests can also add a seven-night Penang trip to the package from £150 per person based on accommodation at the Copthorne Orchid.

For more information call 0844-493 7542 or visit www.premierholidays.co.uk

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shortbreaks Wendy Wu capitalises on new Etihad route to offer short breaks to China WENDY WU Tours, in partnership with Etihad Airways, has created a short break to China. Utilising the new Etihad route to Chengdu, the capital of the Sichuan province in central China, the four-day break takes in the key site of the Grand Buddha and gives travellers a chance to get up close to the endangered Panda.

Prices lead in at £995 per person including flights, transfers, accommodation, meals, visits and guides.

Departure dates are from May 31 to June 4 (from £995 per person); August 16-20 (from £1,290); October 4-8 (from £995); and November 15-19 (from £995).

For clients who have longer to spend there are two extension tours available; Dinosaur Discovery and the Nine Village Valley.

The Dinosaur Discovery leads in at £590 per person and transfers from Chengdu to Zigong where there is a tour of the Dinosaur Excavation Site featuring dinosaur fossils in a sandy

layer of the Meso-Jurassic period, from around 160million years ago. The excursion is exclusive to the operator in the UK and is followed by an overnight stay in Zigong and a visit to the Salt Museum over a two-day period before travelling back to Chengdu to pick up the return flight to Heathrow.

A Nine Villages Valley extension includes an internal flight to the Nine Villages Valley for a full day tour of the vast mountain ranges inhabited by only a handful of Tibetan and other ethnic villages. Back in Chengdu there is a chance to explore the Wide and Narrow Alley, an area of ancient streets preserved from the Qing dynasty (1616AD-1912AD), before returning to the airport.

Prices are based on twin rooms and include flights, accommodation, taxes, meals as stated, touring with guides, entrance fees and visa fees.

For more information visit www.wendywutours.co.uk or call 0844-875 2436.

Attraction World promotes selection of UK & short-haul options for agents to sell ATTRACTION WORLD is highlighting a selection of short breaks - both in the UK and short-haul destinations for agents to promote to clients.

As examples, a three-hour Celebrity Tour of London offers guests travel in an eco-

friendly, chauffeur driven hybrid vehicle as they take a journey through London's colourful pop-culture history.

The tour visits London’s greatest celebrity homes, famous film locations, musical landmarks, celebrity hangouts and tourist

attractions and leads in at £86 per adult and £69 per child aged five-15. Highlights include the London homes of Madonna, Simon Cowell and Winston Churchill plus the HQ of super-spy James Bond 007 and the Abbey Road Studios.

In the Czech Republic, a Prague By Night dinner cruise is available for £38 per person. The cruise ventures down the River Vltava and includes a buffet dinner.

For more information visit www.attractionworld.com or call 0871-700 8888.

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shortbreaks Shearings introduces new French breaks SHEARINGS HAS introduced new French short breaks for this year.

Itineraries include a four-day Champagne Weekend from £269, where guests stay in a genuine French chateau in the forest of Chantilly.

Highlights of the trip include a guided tour and tasting session at the Mercier Champagne cellar and a trip to Chantilly chateau.

The price includes three nights' breakfast accommodation, two included excursions and coach travel. Departures are available from March to September.

A five-day Normandy and Remembrance itinerary is also new and leads in at £449. The trip combines the coastal towns of Normandy with trips to the D-Day landing beaches and highlights include a visit to Deauville, trips to the beaches and the Caen Memorial.

The price includes four nights' half-board accommodation, two excursions and coach travel. Departures are available from May to September.

For more information call 0844-824 6351 or visit www.shearingsagent.com

Butlins launches new music weekends and festivals from £80 BUTLINS HAS announced its line-up of music breaks and festivals this year.

Country Music Festivals are taking place at Minehead resort from March 2-5 and from March 16-19 at Butlins Skegness.

Meanwhile, 60s star Lulu headlines the Icons of Music Big Weekend at Bognor Regis from March 23-26 and joining her over the weekend will be Alvin Stardust, The Searchers and Brotherhood of Man. Prices for the three-night Icons of Music weekend start from £88 per person based on four adults sharing a standard self-catering apartment.

The Great British Alternative Festival takes place at the company's Minehead resort from April 27-30, with big names from the world of

alternative music, such as The Beat, Boomtown Rats, Eddie and the Hot Rods, From The Jam, Derek Forbes and Brian McGee from Simple Minds, Hazel O’Connor and SHAM 69.

Prices start from £80 per person based on four adults sharing a Silver self-catering apartment.

Minehead is also hosting the Here and Now The Very Best of the 80s - from May 25-28, where artists include Toyah, Dr & The Medics, Rick Astley, Belinda Carlisle, Curiosity Killed the Cat and Musical Youth.

Prices start from £110 per person based on four adults sharing a Silver self-catering apartment.

For details see www.bourneleisuresales.co.uk or call 0845-070 4742.

Superbreak promotes 'X Factor Live' breaks from £99.75 SUPERBREAK IS offering packages to see the X Factor Live show, including hotel accommodation and tickets to see a matinee performance of the show at London’s O2 arena.

Prices lead in at £99.75 per person including second price lower tier seats to see the afternoon performance on either March 31 or April 1 and overnight accommodation in a selection of London hotels.

For more information call 0871-221 4444 or visit www.superbreak.com/agents

ICELAND IS encouraging agents to highlight the benefits of a short break to Iceland to their clients, particularly those looking to take in the Northern Lights. The best time to view the Northern Lights is until the end of March. Clients can fly with Iceland Express, which flies daily from Gatwick, from £79 one-way including taxes.

For details visit www.icelandexpress.com or call 0118-321 8384.

Dertour encourages agents to promote Hamburg Dom Festival as an ideal short break DERTOUR IS promoting the Hamburg Dom Festival to agents as ideal short break packages.

The festival takes place between March 23 and April 22 and is one of the largest funfairs in Germany, featuring rides, beer tents, musical events, family entertainment as well as special attractions.

Highlights include a medieval fort and a witches' village during the spring DOM, cowboy action in the western town during the summer DOM, and Advent magic in medieval costumes during the winter DOM. The history of the DOM Festival dates back to the 14th century, when St Mary's Cathedral (St Marien Dom) offered

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refuge to traders and craftsmen as well as travelling players and quack doctors when it was cold, wet and windy outside.

The worldly merry-making later moved from its original location at the St Marien Dom to the Heiligengeistfeld, but still carries the name "DOM Festival" today. Hamburg's Dom offers colourful booths, nostalgic carousels and high-tech-rides.

Dertour is offering two-night packages to the Hamburg Dom with prices leading in at £219 per person staying at the four-star Maritim Hotel Reichshof including flights from Gatwick.

For more information call 0203-131 2895, email tours@dertour.co.uk or see www.dertour.co.uk/travel-agents

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themeparks

by PETER MACKNESS, managing director, NAR UK Ltd & Travel Trade Tickets and Tours

How to maximise your clients' time in the US by offering the best deals and advice

EEN THERE, done that, bought the t-shirt - or so I thought. More than 300 transatlantic crossings later and some 40-plus years in US travel, there are still plenty of things for me to do when I visit North America.

Attractions and tours are so important to travel agents; the commission earned can be the equivalent of an extra person on a package holiday. Agents should review the many attraction sites available to them and tell their customers that pre-planning their trips can save money and avoid unexpected bills in resort.

B

The capital of family entertainment Orlando takes first prize as the capital of family entertainment, and with so much to do it requires considerable planning. First time visitors are advised not to try to cover everything. Disney rules the roost with its four huge parks and to put it into perspective, Universal Studio's Harry Potter land fits into a Disney car park at least five times over, while Legoland is the new kid on the 'building' block, vastly popular with three-12 year olds.

For Orlando we recommend families to choose a combo package on offer from the various UK attraction site operators - they save money and are designed to maximise the visits. I see no sense in buying a two-week holiday then buying a two-week Disney and a two-week Universal pass.

Conversely, do not try to cover all the parks in a matter of days, it's not possible! If your clients plan to return to Orlando (90% of people do) advise them to save some attractions for next time. Clients can then fill in those spare days with shopping and smaller parks such as Gatorland or an airboat ride. Don't forget there's also Kennedy Space Centre, Silver Springs, Wet n Wild, Busch Gardens, Wonder Works, Ripley's, Balloon Rides, ATV off road drives, water skiing, parasailing, boat rides, mini golf, URA pilot flight instruction and lots more. Soon the Orlando 'eye' and Madame Tussauds will part be of the Orlando landscape. Phew, getting tired?

Utilise the power of knowledge All across the USA there are attractions and tours. If it is your client's first time visit there is nothing better than a local city sightseeing tour by Gray Line or another operator. Agents should research the cities being visited to pick out potential attractions that would suit the needs of their clients. Why wait for the customer to discover it locally, lose that commission forever and be told upon his return, 'you never told me about that'!

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Las Vegas of course is not far behind, plenty of adult entertainment and plenty to do if you leave the city. Of course everyone knows you can visit the Grand Canyon, by bus, plane, helicopter and by jeep (even by train from Flagstaff) with all varieties of itineraries to boot. There are half-day, full day and multi-day tours. There are tours to Death Valley, Red Rock Canyon, Zion and Bryce and Hoover dam. There's river rafting, kayaking, ballooning and again the list goes on, all in addition to the night life entertainment of Las Vegas with the shows and casinos and city attractions. For those with the budget, there is even a fighter pilot air combat experience and a top gun flight in a real fighter jet. Clients can saddle up and go horseback riding too with Cowboy Trail rides, a fantastic experience and a must according to one of our staff who just returned from Las Vegas.

Go west Further west is San Francisco, one of my favourite cities and one I thought I knew so well after so many visits. Not so! I recently took a bicycle tour with Bike n Roll, mastered those giant city hills, albeit with motorised assistance. Quite an experience. I also took the Duck Tour, riding (and quacking) through the historic neighborhoods before splashing down into the Bay. It's great fun and even kids would not be bored. They have the Duck tour in Philadelphia and Seattle too, where the Christmas theme puts a new slant to christmas quackers!

By the way, you can even tour the city by Fire Engine how cool is that?

Also fun is the GO CAR, the world's first computerguided storytelling car. The clever talking car navigates for you, but that's not all. As you drive, it points out the sights and tells you the stories that bring San Francisco to life. Last but not least and a revelation to me, California Academy of Sciences – the only place on the planet with an aquarium, a planetarium, a natural history museum, and a four-storey rainforest all under one roof. It’s a stunning architectural achievement with hundreds of unique exhibits and nearly 40,000 live animals - and it costs around £20 - well worth it. Of course, San Francisco has its boat tours too, the sightseeing excursions with Red and White fleet or the dinner cruises with Hornblower yachts. I could write pages on just San Francisco alone. ● Continues on next page

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themeparks ● Continued from previous page

The big apple Mentioning the SFO Academy and education brings to mind New York; again there are plenty of new and different things to do here, the Bike n Roll bicycle tours, Uncle Sam's walking tours, Harlem gospel tours and plenty of fantastic museums that cost absolutely nothing. New on offer are the boat tours with Manhattan by Sail, New York's only tall ship experience.

There's also the Shark speedboat thrill ride and even the Water Taxis. All can be pre-booked and will earn valuable commission for agents. Search and research should be the travel agent motto. Look up the websites made available to you, they are full of information on what to sell to your customers.

It would be hard to cover the entire USA and Canada in such a short article. Canada has its own attractions and tours, the spectacular Rocky Mountain rail trip, the boat excursions to Victoria, then there’s the Polar Bear tour out at Churchill, and whale watching tours on the St Lawrence in Quebec, this huge river boasting 12 species of whale!

The list and fun in visiting the attractions is endless, so too the commission you can earn from pre-selling. I sold my first attraction tickets in the early 70's when Trailways bus pioneered travel to North America. The fun is still there! ✦

STENA LINE is offering a range of short breaks to some of the top theme parks in the UK from Northern Ireland, the Republic of Ireland and Holyhead. As an example, M&D’s, Scotland’s Premier theme park, features more than 40 major rides and attractions plus an indoor entertainment complex that houses a kids' soft play area, themed food court and bowling alley. Prices start from £99 per adult per night based on two adults sharing including sailings from Belfast to Cairnryan.

To book or for more information see www.stenaline.co.uk or call 0844-570 7070.

Legoland unveils new Star Wars characters in Miniland experience & new themed hotel LEGOLAND WINDSOR has introduced new characters to its Miniland. The miniature landscape, which has been renovated in preparation for the new season, now features Star Wars Lego minifigure heroes and villains including 200 storm troopers invading London over Tower Bridge and Darth Vader and Obi-Wan Kenobi doing battle on the face of Big Ben. The Star Wars ‘royals’ are also taking residence in Buckingham Palace.

The new additions mark the opening of the park's new fully-themed resort hotel this March and the new Lego Star Wars Miniland Experience.

The new indoor fully themed Star

Wars Miniland recreates seven of the most famous scenes from the Star Wars films, including a scene from the animated series, Star Wars: The Clone Wars, using around 1.5million bricks.

The park will be holding a special themed weekend from March 24-25 to celebrate the official opening of the new Miniland. Guests will be able to meet Star Wars characters in the park, take part in a Jedi training camp and try Droid building workshops, among other activities.

The event is included in the normal ticket price and is free for both children aged three and under and Premium annual pass holders.

Tickets cost from £38.88 per adult and £30.78 for children aged three-15.

Meanwhile, opening on March 17, the Legoland Windsor Resort Hotel offers 150 rooms (themed to pirates, kingdom or adventure), creative entertainment and leisure facilities plus extensive meeting, conference and event spaces for up to 320 delegates.

Overnight stays cost from £247 in low season and £337 in high season for a themed family room, which sleeps two adults and up to three children. The price includes breakfast and park tickets for two days, with early bird access.

For more information visit www.legoland.co.uk

Wet 'n Wild Orlando announces new summer attraction UNIVERSAL PARKS and Resorts has announced a new attraction at Wet ‘n Wild Orlando, scheduled to open this summer.

Covering an acre and featuring a new sandcastle-themed water playground, the new Kids’ Park is expected to be the largest of its kind in Florida.

The park's vice president and general manager, Michael Black, said: “We are excited to offer a new experience for families and children of all ages. As the waterpark recognised for shared thrills and multi-person attractions, we wanted to add new thrills for the kids to share with their families.”

The interactive water playground will have two levels, span more than 60-feet in height, expand across two pools and have more than 85,000 gallons of water for guests to enjoy.

The sandcastle playground itself will encompass more than 15,000sq.ft and will feature 17 slides and more than 100 soakers, jets, waterfalls and water cannons.

Built on the site of the park's current kids’ park, the new

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February 24 2012

An artist’s impression of the new Kids' Park

attraction will feature a beach-themed area and will include dedicated seating in tropical landscaping.

Tickets start from £27 per adult and £22 per child.

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themeparks New Cars Land at Disneyland set for summer ORLANDO'S DISNEYLAND Resort is pumping $1.4billion into the transformation and expansion of Disney California Adventure Park.

The project, which is scheduled for completion this summer, will add a new land — Cars Land, a 12-acre section of the park based on the movie Cars. It will feature three new attractions: Luigi's Flying Tires, a spinning, bumper car-style ride; Mater's Junkyard Jamboree; and the thrilling Radiator Springs Racers, a ride that includes fun encounters with many of the Cars' characters and ends with a race to the finish line.

New entertainment experiences from Universal Orlando THIS MONTH, Universal Orlando Resort will debut new experiences, with guests being treated to a new Blue Man Group show, new animation and effects in The Amazing Adventures of Spider-Man, a Superstar Parade and memorable moments from Universal Pictures most beloved films during the night time show Universal’s Cinematic Spectacular – 100 Years of Movie Memories.

Also new, and debuting this summer, is an adventure inside the new Despicable Me Minion Mayhem attraction. Guests are taken on a 3D adventure with their favourite characters from the hit film – Gru, Margo, Edith, Agnes and the mischievous minions. The experience begins when guests enter Gru’s home, where they learn that they are being recruited to become minions and undergo “minion training.” Things don’t go as planned, and guests find themselves on a journey with Gru and his daughters. Once guests make it through training, they join an interactive, minion-inspired dance party where they can show off their best moves.

Other new experiences opening this year include Hollywood Drive-In Golf - a 36-hole

Despicable Me Minion Mayhem

miniature golf experience at Universal CityWalk; a new immersive retail entertainment experience that will become home to SpongeBob SquarePants; and a new interactive family water play area at Wet ‘n Wild water park.

For more information visit www.universalorlando.com

* Terms and Conditions apply. Please visit www.tttandt.com/incentives.aspx for details ** Terms and conditions apply. Please visit www.tttandt.com/incentives.aspx for details.

Travel Trade Tickets and Tours is a trading name of NAR UK Ltd, an ABTA bonded tour operator established 1981.

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themeparks Harry Potter studio tour from Superbreak

We asked our staff the following question this week: What's your favourite quote?

Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk “It's getting tickly now - squeaky-bum time, I call it” - Alex Ferguson during the 02/03 end-of-season title race between Arsenal and Utd.

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk "Learn from yesterday, live for today, hope for tomorrow" - Albert Einstein

Assistant Editor: Jill Sayles jill.sayles@travelbulletin.co.uk “The world is a book and those who do not travel read only one page” – St. Augustine

Contributing Editor: Paul Scudamore post@travelbulletin.co.uk Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Nothing to do and all day to do it ! (Top Cat)

Online Sales Manager: Nick Boocock nick.boocock@travelbulletin.co.uk

AFTER TEN years and eight feature films, Harry Potter fans will soon be able to learn how the magic is created on a new Warner Bros Studio Tour ‘The Making of Harry Potter’, which opens on March 31 in Leavesden, Hertfordshire.

The tour takes place at Warner Bros Studios, where the films were in production for more than a decade. Guests will tour the original sets and see costumes, animatronics, special effects and props used in all eight of the films. Spread over 150,000sq.ft the tour takes in two sound stages and will include recognisable sets such as the Great Hall, Dumbledore’s office, the Gryffindor common room and Hagrid’s Hut. Visitors will also have the opportunity to see animatronics in a Creature Effects workshop, including Buckbeak the Hippogriff, Aragog, the giant spider, Fawkes the phoenix and the Basilisk head.

Superbreak has packaged tickets for the tour with accommodation to make new family short breaks. They lead in at £181 for a family of four, based on two adults and two children staying one night in a family room at the Travelodge Watford. The price includes breakfast for the adults (children pay locally) and the studio tour and is valid throughout April.

For more information visit www.superbreak.com/agents

May half-term Europa packages from Dertour DERTOUR IS promoting May half-term packages for a family of two adults and two children to Germany's Europa Park.

Prices lead in at £369 per person including flights between Gatwick and Basel, transfers, two nights' breakfast accommodation at the Hotel Colesseo and three-day family entry tickets for the park.

For more information call 0203-131 2895 or visit www.dertour.co.uk ©Disney

"It's cold around here, I'm gonna get my glasses!" - Jeanette Ratcliffe, from "The Travel Bulletin Book of Office Quotes".

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk To be or not to be, THAT is the question

Sales Executive: Chris Gascoine chris.gascoine@alaincharles.com "Beer isn't for children. Its for adults and kids with fake ID" - Homer J Simpson

Design: Genaro Santos genaro.santos@alaincharles.com With great power comes great responsibilty - Ben Parker

Assistant Layout Design: Nicky Valsamakis nicky.valsamakis@alaincharles.com You see but you do not observe - Sherlock Holmes

Production: Jeremy Walters jeremy.walters@alaincharles.com “Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip” - one of many greats quotes from Winston Churchill.

Circulation Manager: Jim Merchant post@travelbulletin.co.uk Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Wyndeham Grange Limited - Travel Bulletin is published weekly and distributed to every ABTA, TTA & GTG agent.

Subscriptions are £105 p.a. for tour operators and others, plus additional ABTA, IATA copies.

Overseas subscriptions by air mail: £155 ISSN: 0956-2419

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February 24 2012

THIS YEAR sees Disneyland Paris celebrate its 20th anniversary and the park's biggest party starts on April 1 when it is transformed to offer visitors new magic, new lights and new colours. Attraction World is offering the chance for families to meet and mingle wih the likes of Mickey Mouse, the Disney Princesses, Peter Pan, Alice and many other characters. Various ticket options are available to suit all lengths of stay and requirements. As an example, the two-day, two-park Hopper Ticket costs £109 per adult and £98 per child (aged three-11) and entitles holders to hop between Disneyland Park and Walt Disney Studios Park.

For details see www.attractionworld.com or call 0871-700 8888.

puzzlesolutions Crossword: Across: 1. TABER, 4. ASSAM, 6. LANZAROTE, 8. RUSH, 9. PHILIP, 11. ISCHIA, 13. CHER, 16. TRAFALGAR, 17.

ATHOS, 18. ANNES. Down: 1. THE ARTIST, 2. BALES, 3. RENO, 4. APACHE, 5. SEOUL, 7. EUPHRATES, 10. DINARS, 12. COACH, 14.

HURON, 15. AGRA.

Highlighted Word: SANTIAGO Travagrams: (top) Casablanca

(bottom) Cape Town

Where Am I?: Phnom Penh

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Florida’s booked so... What you gonna do when you’re there?

Get Wet! Go Wild!

HAVE FUN! Get your 3-Park Bonus Ticket and don’t miss out on Orlando’s favourite water park. Wet ‘n Wild gives you more multiperson rides than any other waterpark around. Highspeed, seriously twisted, multi-person family adventures that let you feel the fun and Share the Rush!

Also enjoy admission to Universal Studios Florida® and Universal’s Islands of Adventure® all with the Universal 3-Park Bonus Ticket *

Claim your FREE £5 Love2Shop voucher for EVERY 3-Park Universal Bonus Ticket booking made!+ Simply email universal@attractionworld.com with your booking reference

+

Offer valid on all bookings made during February for 2012 departures. *3-Park Bonus Ticket entitles ONE (1) guest admission to Universal Studios Florida®, Universal’s Islands of Adventure®, AND Wet ‘n Wild® Orlando plus the paid entertainment venues at Universal CityWalk® for up to fourteen (14) consecutive calendar days which includes the first day any theme park or CityWalk® portion of the ticket is used. Guests utilizing self-parking pay a parking fee only once per day with the presentation of that day’s paid parking receipt and valid ticket, regardless of how many parks are visited in one day. Both the 2 and 3-Park Bonus tickets are not valid for separately ticketed events, concerts or venues such as AMC Universal Cineplex 20 or the Blue Man Group show in any of the theme parks or CityWalk. Some venues require ages 21 or older for admission. Valid photo ID required. Additional restrictions apply and benefi ts are subject to change without notice. Universal elements and all related indicia TM & © 2012 Universal Studios. All rights reserved.

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Experience Egypt with the Egyptian experts Enjoy the many faces of Egypt with Red Sea Holidays. We only sell holidays to Egypt that’s why we’re the Egyptian experts.

Best advice

Best accommodation

Best operator to North Africa

We believe that there is no substitute for experience and local knowledge. That’s why our travel advisers regularly visit our resorts and hotels to ensure they can answer your questions with facts, not guesses.

Our hand-picked selection of predominantly 4+ and 5+ hotels has been vetted personally by our team for quality, service, location and value.

We’re not just saying that: we were voted it in the 2011 British Travel Awards, plus a silver award for best small tour operator of the year. Try our award winning service for yourself.

Best value We only sell holidays to Egypt. That lets us build strong relationships which we can use to get the best deals for you; not just better prices, but better quality too. Our holidays also include more in the price, with free transfers, in-flight meals on many flights, and a generous luggage allowance as standard.

Best experiences In relaxing surroundings and with all inclusive service, it’s all too easy to forget about life beyond the pool. But Egypt can offer so much more. Our extensive range of excursions, cruises, tours, and cruise and stay holidays ensure you get to experience Egypt’s many treasures.

ABTA No.Y2507

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Visit redseaholidays.co.uk/agent Call today on 0845 072 2477