Travel Bulletin 27th July 2012

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July 27 2012 | ISSUE NO 1,789 | www.travelbulletin.co.uk

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July 27 2012 | ISSUE NO 1,789 | www.travelbulletin.co.uk

Baltic States

How agents can capitalise on the emerging trend of twin-centre breaks

this week

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agent bulletin agent accommodation discounts on MS Deutschland from Dertour

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W-AITO-Go! a frontline travel agent gives her views on current hot topics

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event bulletin the event in pictures from the 17th Yorkshire ABTA Ball in Huddersfield egypt

a round-up of the latest news from operators, hoteliers & airlines

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Cover Pictures: Main - Enterprise Estonia

Inset - Mosaic Holidays

This Week 3

news

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the latest launches, product developments & trends agent accommodation discounts on MS Deutschland from Dertour

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W-AITO-Go!

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puzzle bulletin

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Skål the world over

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egypt

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short breaks

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hot topics being debated from a frontline travel agent you could win a £50 Hotel Chocolat voucher by playing Su Doku! information on Skål's upcoming World Congress in Korea the news in pictures from the Yorkshire ABTA Ball a round-up of the latest news from operators, hoteliers & airlines popular short break getaways for summer and beyond how agents can capitalise on the emerging trend of twincentre breaks

southern africa renewed demand sees airlines, hoteliers & operators expand programmes

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FLORIDA FUN...pictured on Funway's recent fam to Florida ('home' of Spiderman), having secured their place by winning the operator's booking incentive, are, from the left: Eleanor Claire Lloyd, Bath Travel; Lucy Elizabeth Collins, Bowen Travel Group; Amy Ann Richardson, Co-operative Travel; Melissa Anne Hughes, Barrhead Travel; Clare Louise Pennington, Co-operative Travel; Lisa Catherine James, Funway Holidays; Shelley Louise McCabe, Travel Angels; Vanessa Patricia Spiers, Off Broadway Travel; Maria Louise Burnham, Funway Holidays; and Chloe Ann Sturrock, Waltham Abbey Travel.

Buy souvenirs which benefit you, local people & environment say industry bodies THE TRAVEL Foundation and ABTA have revealed the findings of their Holiday Shopping Report, to coincide with this month’s Make Holidays Greener Month www.makeholidaysgreener.org.uk The findings revealed that British holidaymakers could be unwittingly spending up to 10% of their total holiday budget on souvenirs that are illegal, environmentallydamaging or destined to end up in the bin.

With more than two-thirds of Brits admitting that shopping is one of the highlights of their holiday, the organisations are urging holidaymakers to choose souvenirs that support destination communities, reduce negative impacts on the environment and are likely to be enjoyed and valued for longer when they return home.

The report shows there is confusion amongst holidaymakers about what is illegal to bring home and what is acceptable.

Despite an international ban dating back to 1990, 11% of respondents thought they could bring ivory home from holiday from some or all countries and didn’t know whether or not they would be breaking the law. Some may also be at risk of prosecution when they return to the UK through importing souvenirs made from endangered species.

Almost a third (29%) of respondents thought that bringing religious artefacts (objects with a special religious significance) home from holiday was illegal from some or

all countries, although that’s not the case (holidaymakers are however advised to establish whether these have been sourced legally). A further 17% thought the same of wood carvings and 16% believed that of leather goods.

Another 15% admitted they had brought a shell or piece of coral back with them yet a third of these are either no longer displayed or had been binned. Coral and certain shells require a permit to be brought into the UK and marine ecosystems are threatened when they are harvested for souvenirs.

The most popular holiday souvenir is the tshirt, with more than half of all Brits admitting that they’ve brought one back from their travels, yet only a handful of holidaymakers admit to ever wearing them when they get back home. Along with fake designer goods, they top the list of holiday memorabilia most likely to be discarded or binned within weeks of return.

The report also revealed that almost threequarters of people (74%) enjoy buying from local markets, craftspeople and small shops to experience culture and buy unusual souvenirs. This in turn benefits the local economy.

Local produce, such as olive oil, ornaments, handicrafts and jewellery are the most well-used post-holiday souvenirs, ● continues on next page

July 27 2012

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representing good buys.

Sue Hurdle, chief executive of the Travel Foundation, said: “For those heading away on their summer holiday this year, look out for quality crafts, check to see where the item is made and what it’s made from - ask the stallholder or shop owner if there isn’t a label. Think about things you can imagine looking at or using when you get back home - local art which can be framed, rugs or hand-crafted jewellery - and don’t forget to enjoy the experience.”

For details see www.makeholidaysgreener. org.uk

TAXI TEAM...St. Kitts and Nevis has unveiled its first branded London Taxi, as part of a 12-month promotional advertising campaign in the UK with London Taxi Advertising. Pictured showcasing the new imagery are, from the left: Jennifer Hensley, St. Kitts Tourism Authority; Sharon Frame, Kuoni Travel in Kensington and Annie Bulmer of Annie Bulmer Travel. The new campaign will be supported by a number of marketing initiatives during the course of the year, including Caribbean Month in September and St. Kitts Tourism Week in October.

For more information see www.stkittstourism.kn

One Stop Touring Shop issues new 2013 North America brochures with new itineraries ONE STOP Touring Shop (1STS), which consists of the escorted touring brands, Insight Vacations, Trafalgar and Contiki Holidays, has launched all three of its US and Canada brochures with new destinations, new itineraries and new experiences.

The company reports that sales for this region this year are so far up 30% over last year and to reflect this increased demand, all three brands have expanded their portfolios.

For 2013, Insight Vacations launches seven new itineraries in its ultra-luxury Gold programme. These include Southern Tastes and Dixie Tunes, Capitals of Eastern Canada and Icons of the American Heartland. The new brochure also features 37 new and upgraded hotels and new destinations including Chicago, Nashville, Cape Cod and the Mississippi River, on the paddle-wheeled “American Queen” steamboat on an eight-day river cruise.

Trafalgar’s 2013 brochure features ten new trips across the US, Canada, Mexico, Costa Rica and Panama. The programme also features ten new local Be My Guest

dining experiences, six new Unique Insights and 17 new Local Specialities, as well as a new concept – Taste of America – which currently features two itineraries designed for foodies. Other new itineraries include the Florida Sunshine Trail, Aloha Hawaii and Canyon Country Jamboree, with the latter two representing an expansion of the operator's family-friendly portfolio.

The major development in Contiki Holidays’ US & Canada 2013 programme is the launch of Coachella, an annual music and arts festival. The new six-night Coachella trip begins in Los Angeles before taking in the Palm Springs desert for three days of music and sunshine.

There are two departures - April 10 and 17, 2013, catching both weekends of the festival. Both departures also give the option of connecting with another trip afterwards such as the Wild Western or the Western Highlights, taking in destinations such as San Diego, Las Vegas, Phoenix, the Grand Canyon and more.

For more information or to book call 020-7468 4335 or see www.onestoptouringshop.co.uk

Two weeks for the price of one from Neilson

Mailbox

NEILSON HAS extended its 'two weeks for the price of one offer' available at its Turkey and Greece Beachclubs for late August, September and October departures.

The company's beachclubs each offer a range of water and land-based activities, from stand-up paddle boarding, water-skiing and mountain biking to snorkelling, yoga & zumba classes and spa treatments.

As an example of prices, a 14-night stay (departing on August 26 from Gatwick) at the four-star Sivota Beach Club in Greece costs from £1,179 per person. The price includes Club Board basis (daily breakfast and lunch plus four evening meals across two weeks), flights, transfers, kids’ clubs, activities and tuition - subject to availability.

For more information call 0845-070 3460 or see www.neilson.co.uk

Mailings with Travel Bulletin this week include:

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July 27 2012

● Cox & Kings’ new Middle East 2013 brochure uncovers the

best that Middle East has to offer with escorted small-group tours, accompanied by expert guides, and tailor-made travel ideas to suit all budgets. Encompassing a crescent of countries from Morocco in the west, through Tunisia, Egypt, Jordan, Lebanon and Turkey, and stretching as far as Oman on the Arabian Gulf to the ancient Silk Road lands of Uzbekistan and central Asia, this brochure reveals the incredible sights, varied cultures and beautiful hotels found throughout this fascinating region. Tour prices start from £995 for an 8-day tour of Egypt or Morocco.

Reservations: 020 7873 5000.

For further details and special offers please read the mail shots that accompany this issue

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WIN A 4 NIGHT HOLIDAY FOR 2 IN NEW ORLEANS!

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INCLUDES A SAVING OF 25%!

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newsbulletin Moscow-St Petersburg cruise deal from Intourist FOR A limited time IntouristUK is offering up to 20% discount on its Peter the First cruise on four select dates in August and September.

The MS Peter the first sails from Moscow to St Petersburg in 12 days and 11 days in reverse and offer ensuite facilities and spacious cabins.

As an example of prices, an August 24 departure, sailing from Moscow to St Petersburg now leads in at £1,449 per person including flights, offering a saving of £342 per person.

For more information or to book call 0141-204 5809, email info@intouristuk.com or visit www.intouristuk.com

Cosmos Tours & Cruises launches door-to-door pick up service COSMOS TOURS & Cruises has introduced a private door-to-door home pick up service for customers on a selection of its holidays in its 2013 USA, Canada & Worldwide programme.

Adding an extra element of service to its escorted touring holidays, customers will be driven in a private chauffeur driven car to the airport and given assistance with luggage to the terminal building as well as being met in the arrivals area on their return and driven home.

Special offers for the new brochure include an airport hotel deal of £29 per room available at a four-star rated airport hotel for a one night pre- or post-tour stay and includes up to 14 nights' airport parking. To meet demand from single travellers, a wider choice of departure dates and itineraries with no single supplement to pay has also been added to the programme.

As examples of prices, new holidays to North America include a tour to mark the 50th anniversary of the death of Martin Luther King, the 12-day ‘Footsteps of Martin Luther King’ which costs from £1,795 per person, as well as a tour of Texas, the 14-day ‘Texas – the Lone Star State’, which leads in at £1,965.

For more information visit www.trade-gate.co.uk

Grand Canyon

Qatar Airways launches flights to Mombasa QATAR AIRWAYS is to launch flights to the Kenyan city of Mombasa on August 15.

Return fares start from £643, departing Heathrow in September, and flights to Mombasa are also available from Manchester Airport from £674 return.

For more information visit www.qatarairways.com or call 0870-389 8090.

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newsbulletin Encore adds new attractions to portfolio ENCORE TICKETS has added two attractions to its portfolio for agents to promote to their clients. Tickets for The View from the Shard, which opens to the public on February 1, 2013, cost from £26 for adults and £21 for children. The View is situated at the top of The Shard, the tallest building in Western Europe on floors 68, 69 and 72 and the viewing experience will be a high tech and multi-sensory journey, with 360° views stretching 40 miles across the city.

The company has also been appointed as the exclusive agent for Jamie Oliver’s Fabulous Feasts, served on the luxury Thames riverboat, the Silver Sturgeon.

Guests are treated to several courses of seasonal food, all sourced locally and cooked fresh on board and prices start from £58.50 per person.

For more information and tickets agents should email Yasmin Estaitih at yestaitih@encoretickets.co.uk

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FRANCIS FORD Coppola’s Turtle Inn, located in Belize's coastal village of Placencia has launched a series of exclusive Whale Shark dive packages. All excursions will take place from Turtle Inn’s new 46-foot dive boat, Miss Ellie, and, as an example, a four-night scuba package, including breakfast accommodation, starts from $1,364 (£863) per diver, based on twin share plus $289 (£183) taxes, marine reserve entrance fees and service charges. A $500 deposit per diver is also required on reservation and the balance is required 30 days prior to arrival. Packages can be taken until November 20 and between November 26 and December 19.

For details see www.coppolaresorts.com/turtleinn

THE FIVE-STAR Centara Grand Beach Resort & Villas Hua Hin in Thailand has been accepted as a member of The Leading Hotels of the World.

QATAR AIRWAYS has launched scheduled flights from Heathrow to the Western Australian city of Perth, marking the start of a three-times weekly service to the city.

ANAND COLLECTION has been appointed to represent the five-star Mia Resort in Nha Trang, Vietnam to the UK/Ireland market.

For details see www.mianhatrang.com YORK’S SIGHTSEEING card, the York Pass, has welcomed the city’s newest visitor attraction, York’s CHOCOLATE Story, to its discounted offers section.The attraction takes visitors on a journey through York’s sweet heritage, where they can see chocolate come to life from bean to bar and hear generations of York’s chocolate secrets as well as chocolate-making demonstrations.

For details see www.yorkpass.com and www.visityork.org ABERCROMBIE & Kent has been awarded the highest grading of five stars for Sustainable Tourism from AITO. The accolade is given to operators that demonstrate community, education, environmental and health projects alongside their business model.

HAT MARKETING has launched its first Florida Attractions Collection (FAC) online training course in partnership with Online Travel Training aimed at retail travel agents and tour operator call centres.The collection is a group of Central Florida’s “Rest of the Best” attractions, tours and experiences. The course comprises of five, halfhour training modules and the first 100 travel partners to complete the course will receive a gift from one of FAC's partners.

See www.floridaattractionslearning.com

LykiaWorld highlights family activities in Antalya & Ölüdeniz for summer LYKIAWORLD IS highlighting a range of family activities across its Ölüdeniz and Antalya resorts this summer.

Next month the company’s Ölüdeniz resort will host month-long family fun festivities, including balloonmodelling, tennis and mini golf tournaments, singing contests and family Olympics. The Antalya resort provides a host of workshops aimed at its youngest guests, with ballet, football, judo, karate, acrobatics and swimming programmes offered throughout August.

As an example of prices, Thomas Cooks’ Style

Collection Holidays offers seven nights at Ölüdeniz from £3,736 for a family of four staying in a Village Family Room on full board, including Economy flights from Gatwick for travel on August 3. A six-night stay at the Antalya resort leads in at £4,404 for a family of four staying in a Family Room on an all-inclusive basis, including Economy flights from Gatwick for travel on August 25.

For more information or to book call 0844-482 1674 or visit www.lykiagroup.co.uk

Southend Airport announces new exclusive partnership with Landmark Aviation SOUTHEND AIRPORT has announced an exclusive partnership with Landmark Aviation to handle business jets this summer.

The partnership will see Landmark utilising the exclusive new business

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jet facilities at the airport, offering its passengers access to the Olympic Park at Stratford and the city.

The airport’s new facilities include conference rooms and a number of different areas in which passengers

and crew can relax before a flight.

They also offer discreet, direct access to an exclusive business jet parking area and form part of the £100m (US$150m) investment in the airport by owners the Stobart Group.

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MOVERS

‘Groom Service’ by Select Collection SELECT COLLECTION has launched a new ‘Groom Service’ to assist husbands-to-be in creating the ideal honeymoon experience. The initiative was introduced by the company after it noticed a sharp increase in the number of men now booking the honeymoon.

The service includes a complimentary consultation with a dedicated travel expert in the company's boutique in Mayfair, where grooms can benefit from the travel team’s insider knowledge and exclusive on-the-ground contacts, to create a unique, made-to-measure honeymoon. A concierge service is also available to further enhance the trip.

For more information call 020-7491 7171, email groomservice@selectcollection.co.uk or visit www.selectcollection.com

New guidelines aim to improve air travel experience for people with reduced mobility ABTA AND the CAA have launched new guidelines for the travel industry to help deliver a smooth airport experience for people with reduced mobility.

The guidelines aim to give information and advice for travel companies and airports on how to provide the optimal experience for passengers who require assistance at the airport.

Under European law, all passengers who are disabled or have difficulty moving around can receive assistance when they fly, free of charge.

The document is intended to supplement the Department for Transport’s 2008 Code of Practice detailing the requirements of the legislation on providing assistance to disabled persons and PRMs by offering practical guidance based on experience.

CONCERT COUP...TravelCube UK, led by Andrea Parkinson (pictured fourth from the right), regional account manager for the North, recently took agents from the Northwest area for an entertaining dinner and night out to a Michael Buble Tribute night at Liverpool’s Knowsley Suites Hotel, which also provided complimentary bed-and-breakfast for agents.

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July 27 2012

APT HAS appointed Jessica Shelton-Agar as account manager. ● MARK WILLIAMS has been appointed UK sales manager of Cyprotels Hotels & Resorts. ● THE MELBOURNE Convention + Visitors Bureau (MCVB) has appointed Edwina San as general manager commercial partnerships and Jon Malpas as associate director partnerships and events. Rebecca Elliott will move from communications manager to take over the management of marketing, in addition to communications. ● MARITIM HOTELS has appointed Mark Taylor as leisure and tour operator account manager. ● FOLLOWING THE recent election by members, Advantage has announced that Mark Mitchell (Affinion Travel), Nicole Eaves (Garstang Travel) and Jimmy Martin (Jimmy Martin Travel) have been elected as first-time, non-executive directors to serve two years on the Advantage Travel Centres Board. Mark Mitchell was elected unopposed to represent members whose annual leisure travel turnover exceeds £10million. Nicole Eaves and Jimmy Martin were elected to represent members whose annual leisure travel turnover is less than £10million. At the AGM Ron Marks, managing director of Baldwins Travel, was elected chairman. ● TOURISM FLANDERS-Brussels has appointed Andrew Daines as UK director. ●

Go

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WEBSCLUSIVES ●

Win a 4 night holiday for 2 in New Orleans, courtesy of Funway, BA, New Orleans Tourism and American Airlines. Enter the competition on www.travelbulletin.co.uk/competitions.

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Tickets for the Travel Bulletin Star Awards 2012, hosted at London’s luxurious Landmark Hotel, are now available for £250 each or £2,700 for a table of twelve. To order online, go to www.travelbulletin.co.uk/awards/reserve-tickets

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There’s still time for agents to win a 7 nights cruise for two, full-board, courtesy of MSC Cruises’ competition.

To enter, all you have to do is answer one simple question. Go to www.travelbulletin.co.uk/competitions.

All this and more at:

www.travelbulletin.co.uk The home of the web savvy travel agent www.travelbulletin.co.uk

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agentbulletin Agent offers OTT IS running a competition through Pinterest until September 7, where participants are invited to upload holiday pictures of themselves under the categories a) Adventure b) Laugh Out Loud c) New Cultures d) World Food. First prize is ÂŁ100 in Amazon eVouchers and runners-up will receive ÂŁ25 in Amazon eVouchers. The winners will be determined by the number of re-pins (votes) each entry receives.

For details visit www.onlinetraveltraining.co.uk UNTIL AUGUST 13, Dertour will have the luxury ocean cruise liner MS Deutschland situated in London’s West India Dock for the 2012 games and is offering accommodation on board for agents visiting London. Prices are £49 per person per night.

To book call 020-7290 1111 or e-mail tours@dertour.co.uk FUNWAY HOLIDAYS has unveiled its new marketing campaign targeted at New Orleans and to celebrate the operator is giving agents the chance to win a four-night holiday for two in New Orleans including flights with BA/American Airlines, transfers, three nights at the four-star Royal Sonesta Hotel, car hire for two days and one night at the Oak Alley Plantation Cottages plus three complimentary tours. Agents can get involved by simply emailing win@funway.co.uk by August 8 with the correct answers to the following questions: 1. How old is Funway Holidays? (five, 20 or 40 years old); In which State is New Orleans situated? (Alabama, Georgia or Louisiana); New Orleans is the birthplace of what? (Jazz, Sport or Wine). Agents can also double their chances of winning by booking any holiday with the company that includes at least three nights in New Orleans.

Booking incentive FROM NOW until September 30, Travel 2 is running ‘bonza campaign’ - The Big 30 Ozzie Adventure which allows agents to win one of 30 places on a trip Down Under. To qualify agents must make a booking with either BA or Qantas (partners of the campaign) to Australia, Singapore or Bangkok.

For details visit www.travel2.com

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READ ALL ABOUT IT...catching up on the latest Travel Bulletin news are Colombian representatives from the Columbian Tourist Board (CTB),. From now until August 16, the CTB is taking over the National Geographic Store in London's Knightsbridge to showcase the destination to the trade and consumers. Events include seminars, children’s workshops and live music. See www.colombia.travel/en/natgeo-colombia

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July 27 2012

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opinionbulletin

W-AITO-Go!

by CLAIRE HUNT, sales consultant at Journeys a la Carte and AITO Agents’ panel member

The hot topics in debate from a frontline travel agent ’M THE only member of the AITO Agents’ Panel who is wholly ‘front-line’ (I go around the world from my office chair everyday!) I have been with Journeys a la Carte for more than 12 years and, like the staff in most independent agencies, along with selling holidays, my colleagues and I are very much involved with all aspects of the business and current industry issues.

I thought it would be interesting to give an overview of a few of the coffee break topics that we’ve recently found ourselves discussing and how we, as a business, are doing generally (there’s no need to mention the dreaded new ATOL regulations – this would be an article on its own!)

We are barraged constantly by the publication of surveys and thoughts on the supposed death of the High Street travel agent. With the large operators closing shops as they drive sales through the internet instead, we independent agents should not complain as this provides us with a massive opportunity!

I am confident that many AITO Agents are, like us, doing well - despite booking patterns this year being more ‘higgledy piggledy’ than ever. Some months have been incredible and others not so great, but it all balances out.

So, how are specialist agents going to maintain and improve sales figures despite a predicted doom and gloom of press reports and surveys, in order to demonstrate that the independent sector is here to stay? Despite not having a shop front, we have found that word-of-mouth and client recommendations allow us to thrive, and that establishing a niche market is paramount. AITO Agents work in different ways – we all have slightly different ‘modus operandi’ - but what we all have in common is the advantage of working with AITO operators, as well as other excellent specialist operators.

People are still travelling, of that there is no doubt, but now clients more than ever want to know that their money is being spent properly. It is inevitable that they will do their own research on the internet and look at costs. We are all conscious that we may be compared with other agencies or direct-sell companies and therefore knowledge, attention to detail and high levels of service are fundamental if we are going to get the booking and secure a life-long client. It will also be even more essential to work with tour operators who have the same ethos.

Charging consultancy fees was a hot topic that AITO Agents debated during the recent overseas conference in Madeira. ‘Time wasters’ or ‘expertise takers’, is a subject that will always be contentious. Opinions on fees are very

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divided - some thought that discussing trips with a potential client was not a waste of time. A booking may not always result, but hopefully the client would take away a positive view of the agency, its knowledge and levels of service.

Defining clients who will take expertise and book elsewhere can be difficult. At Journeys, our database records work done in the past for those who have not booked. If several enquiries worked on have not resulted in a booking, we feel comfortable in saying that a ‘refundable on booking fee’ will be charged.

Tour operators working with non-bonded travel agents is another current contentious issue. Clearly, without the usual overheads and funds being tied up with bonding, these agents can afford to work with lower margins than bonded agents. This is an internal industry issue – a question of ethics - and we appreciate that tour operators take responsibility for the clients involved, but are concerned that, as agents, we are not working from a level playing field. This is a subject we feel very strongly about and is an issue that all agents should discuss with tour operators to make them aware of our concerns.

Finally, as a member of the AITO Agents Panel, one of my roles is to support sustainable tourism. ‘Make Holidays Greener Month’ (this month) is a consumer awareness campaign that engages holidaymakers with the idea of ‘greener’ holidays, helping to protect the environment and benefit local people in tourist destinations. Get your clients to do just one thing when they next go on holiday that will help benefit local people and protect the environment in their holiday destinations.

You can find lots of helpful information at www.makeholidaysgreener.org.uk

To respond to any of Claire's views email jill.sayles@travelbulletin.co.uk

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puzzlebulletin Travagrams

Su Doku Win a £50 Hotel Chocolat voucher in the travelbulletin Su Doku prize puzzle Number: 075

Can you solve the following anagrams to decipher the destination & tour operator?

A Hilarious Rod Sty

A➠

B➠ This tour operator is higher than ground level

C➠

rumble one

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9.

Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, August 2nd. Solution and new puzzle will appear next week.

The winner for 13th July is Caitlin Kirk, Bath Travel Petersfield in Hants.

July 13 Solution: A=8 B=9 C=6 D=4

This city was once called Batmania named after its founder John batman.

Where Am I?

The United Kingdom’s only island city!

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 075

Across 1. Ferry operator, ___ Seaways (4) 3. With three jumps, Phillips ___ could win an Olympic medal (5) 8. Central American country (9) 9. Currency of China (4) 10. Home of the Terracotta Army (4) 12. Egyptian city and canal (4) 13. Gardening expert and broadcaster, ___ Titchmarsh (4) 16. English city, sounds like a vintage warplane (9) 17. Ryan, captain of the Team GB football squad (5) 18. Egyptian goddess (4)

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Down 1. Artistic director for the London 2012 opening ceremony (5,5) 2. Costa Blanca resort (5) 4. Capital of the Northern Territory (6) 5. George Orwell wrote about this town's nonexistent pier (5) 6. Playing card and sports term (3) 7. The Olympic Flame was recently carried through the Square of this long-running soap (10) 11. Popular Malaysian destination (6) 12. Desert and Mount (5) 14. Olympic arrows will fall here where wickets usually do (5) 15. Get cash here, initially (3)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 32 July 27 2012

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newsbulletin SKÅL THE VER WORLD O The International Association of Travel and Tourism Professionals, Skål, shares details on its annual World Congress in Korea...

HE ANNUAL Skål World Congress, which takes place in Korea this year and includes the general assembly and business-tobusiness workshop, provides a unique opportunity for Skålleagues to meet other members from around the world, make new friends and renew and revitalise old friendships.

The business to business workshop offers the opportunity to do business among friends, as well as take in parts of the world and special features not usually visited by a typical holidaymaker. Preand post-congress tours also offer the option to take in new attractions and places.

The General Assembly of Delegates, which is the supreme body of Skål International, is the business session which takes place during the congress and deals with its affairs on a worldwide basis. It gives each and every member the opportunity to influence the Skål Movement – an opportunity not to be missed. The sessions of the General Assembly are open to all Skålleagues having paid their annual fees.

There are now less than three months left for the 73rd Skål World Congress to be held in the Korean cities of Seoul and Incheon, from October 2-7. The Korean organisers are working hard in preparation for an enjoyable programme and we encourage all Skål members to attend. Skål members are now also entitled to be accompanied by up to four first-degree family members and/or qualified prospective members at Skål Congresses.

For full information and an online registration form visit www.skalkorea2012.org and for more information on Skål see www.skal.travel

T

Kent Life introduces retro summer camp KENT LIFE, near Maidstone in Kent, is rolling back the years this summer to recreate a 1950s holiday camp.

From now until September 3, the attraction is adding a range of activities, transporting visitors back to an age when holiday camps were the highlight of every British summer.

Staff will be getting into the retro spirit by wearing special holiday camp uniforms and encouraging guests to join in a range of activities - from tug-of-war competitions to sports day races.

The attraction also offers an outdoor adventure play area, a farm, soft indoor play barn, donkey rides, pottery studio, junior electric quad bikes, tractor rides, dressing up and stiltwalking.

Other highlights include a Vintage Village, which features a range of period dressed historic buildings; gardens, an orchard and a wildlife discovery trail.

The attraction is open daily from 10:00 to 17:00 on weekdays and 10:00 to 18:00 on weekends and during school holidays until November. The usual admission is £8.95 for adults and £6.50 for children. Children aged three and under go free. A minimum group of 15 is required for pre-bookings.

For more information visit www.kentlife.org.uk or call 01622-763936.

Hop picker, Kent Life

BAway packages new visa-free cruise & stay package to St Petersburg ST PETERSBURG is on most people’s bucket list but until now it has been expensive and sometimes difficult to obtain a visa to visit the former Russian capital, even on a package break. Over the last five years, many UK tourists have used luxury cruise liners which sail around the Baltic during summer to access the city, which includes an overnight stay to explore the area, often with expensive group excursions to add to the cruise price.

BAway is now packaging a new visa-free cruise and stay package from Helsinki to St. Petersburg, using the four-star ferries of St Peterline, with a two-night hotel stay in the city.

The four-night break, including flights from Heathrow, sets sail on the Princess Maria, St.Peterline’s ferry service from

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Helsinki. Guests spend overnight on the ferry before arriving in St Petersberg the next morning, where they can then board the free shuttle bus into the city arriving at a choice of hotels, using their ferry ticket as a visa to access the city.

Prices start from £479 per person for a four-night stay, which includes two nights on the ferry, buffet dinner with wine/beer on the ferry each night and two nights' fourstar accommodation in St Petersburg, based on two sharing, as well as a bus ticket allowing travellers access to transport from the port and around the city for the duration of their stay.

Commission to agents is 10%.

For more information or to book visit www.baway.co.uk

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eventbulletin THE 17TH Yorkshire ABTA Ball took place at the Cedar Court Hotel in Huddersfield recently.

The theme of the evening was 'A Night at the Oscars', with all proceeds going to Born Free and Friends of Conservation. As you can see from the pictures, attendees enjoyed a night of entertainment, awards and dancing...

DRESSED TO IMPRESS...Su san Rhodes (left) of Sandy Travel presents the Best Dr essed Female award to Anna Kershaw from Jet2H olidays.

HOWARD'S WAY...Sue Cragg from US Airtours presents Stephen Howa rd of Stephen Howard Travel with his prize of a fam trip to Florida. www.travelbulletin.co.uk

LEEDING THE WAY... Leeds Bradford Airport (LBA) won ‘Best Yorkshire Airport Team’ award at this year’s event. Pictured are, from the left: LBA's Emma Holliday; organiser of the event, Sandy Murray from Sandy Travel; and James Broughton from LBA.

MASKED ATTRACTION...Nicky Yates (left) from Attraction World dons her Simon Cowell mask as she presents Kelly Cooks from Thomas Cook with her £100 Experience World voucher.

OSCAR GLORY...Sandy Murray from Sandy Travel presents a Lifetime Achievement Oscar to Tony Byrne from Great Rail Journeys.

CHOCOLATE HEAVEN...Amanda Bryan (left) from Classic Collection presents Sandy Murray from Sandy Travel with £200 holiday vouchers and a chocolate hamper.

July 27 2012

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news Tweets of the Week Who’s saying what on Twitter... @DFDS_EngChannel Cheese, glorious cheese take a look at this handy map guide to the French cheese regions: http://dld.bz/b8Z43 @WeGiveUTheWorld If you've made a #PortAventura booking since 1st July claim a £5 Love2Shop voucher. Email your bkg refs to portaventura@attractionworld.com @InghamsHolidays Deals of the week: Cows, Knödel, Wine & Music - all the fun of the festival!

Some events you won't want to miss http://bit.ly/MvsVVm @LondonCityAir Plan your journey in advance during the Olympics and avoid the public transport hot spots, to see more click http://bit.ly/R2G6yM @FredOlsenCruise Fred. Olsen's Price Pledge http://bit.ly/OAJb9e @PATATravelNews Dusit International Offers 40% Discount to Travel Trade Insiders http://ow.ly/cn8zj

Follow us on Twitter! http://twitter.com/ TravelBulletin

MISSION ACCOMPLISHED...six Kimpton Hotels and Restaurants’ sales managers were in Crawley recently as part of a week-long sales mission for leisure clients. Attendees included British Airways, Virgin Holidays, Tailor Made Travel, TUI Travel and Funway Holidays. Guests were also entered into a draw to win two-night stays at Kimpton Hotels. Pictured is Patricia Herrera (left) from Kimpton Hotels presenting Suzanne Harvey of TUI with a two-night stay at Eventi Hotel in New York and a Kimpton signature animal-print robe.

Latest US & Canada brochure launch from Newmarket offers 20 tours THE LATEST brochure release from Newmarket Holidays sees the addition of several escorted tours covering the US and Canada, with departure dates through to spring 2014 on many itineraries.

The operator, which celebrates 30 years of trading next year, offers a selection that includes several ‘Fall Colours’ tours in New England, scenic journeys through Virginia and the ‘Carolinas’, a ‘Deep South’ ‘music cities’ journey through ‘America’s musical heartland’, and several itineraries covering the ‘Golden West’ of California, Nevada and Arizona. In Canada, the main highlights include Niagara, the cities of Toronto,

Ottawa, Montreal and Quebec, as well as the Rockies and Pacific Rim gems of Vancouver and Victoria.

New itineraries featured include ‘California’s Golden Coast’ incorporating a cruise to Mexico, a ‘Pacific Northwest’ tour including visits to Portland and Seattle and a ‘Best of Canada’ holiday.

The company offers flights with several transatlantic carriers, quality hotels, all coach travel and the services of a tour manager on all its North American programmes.

For more information email travelagents@newmarket-group.co.uk

DoSomethingDifferent.com adds extra value to Orlando Freedom Ticket Plus DOSOMETHINGDIFFERENT.COM HAS included unlimited entrance to Legoland Florida to its Orlando Freedom Ticket Plus at no extra cost.

The ticket includes every major Florida theme park for one price and costs £456 for adults and £436 for children aged three to nine.

For details call 020-8090 3890.

ITC Classics adds new escorted tours & solo traveller options to new brochure ITC CLASSICS has announced the launch of its new touring brochure, Discover, as well as new escorted tours, new solo traveller tours, plus new destinations including Cambodia and Zimbabwe.

The company is launching its escorted tours to destinations including Africa, India, Peru and Iceland and each group will be led by destination experts.

Following a recent increase in demand for solo travel, the operator carried out research to identify the most desirable destinations. The results include New York, Mexico, Marrakech and South Africa, all of which are now featured in the operator’s new programme. As an example, a newly

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added Journey Through India itinerary offers a range of accommodation, including stays at royal palaces, plus the opportunity to take a ride on an Indian houseboat around Kerala’s backwaters, visit Delhi, the Taj Mahal, the Red Fort of Agra and Jaipur.

Prices for the 15-night journey lead in at £11,495 per person, based on two sharing and departures are between March 17 and April 1, 2013 and March 7 and March 22, 2014 - to be confirmed. The maximum number of guests on the tour is 16.

To book or for more information call 01244-355527 or visit www.itcclassics.co.uk/touring

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Luxor

egypt

VIRGIN HOLIDAYS Worldwide Journeys is highlighting its eight-day Classic Egypt tour which leads in at £995 per person. The price includes EgyptAir flights to Cairo; accommodation in Giza, Saqqara and Memphis; and a four-night Nile Cruise visiting Luxor, Esna, Edfu, Valley of the Kings, Edfu, Kom Ombo, Elephant Island, Aswan and Cairo. Prices are based on two sharing on a mixed board basis and include sightseeing with English-speaking guides, transfers, all applicable taxes and fuel surcharges.

For details call 0844-225 1235 or visit www.virginholidaysjourneys.co.uk

Hayes & Jarvis offers three Nile cruise trips in 2013 Worldwide programme HAYES & Jarvis is featuring three alternative Nile cruise boat trips in its newly-launched Worldwide programme for 2013.

Available at four- and five-star level, the cruises take in a range of historic sites along the Nile.

Prices start from £839 per person for a seven-night Images of the Nile cruise on the four-star MS Magic, which gives history lovers the opportunity to see the highlights of Egypt’s ancient civilisation, including Karnak and Luxor, the Aswan High Dam and the Valley of the Kings.

At luxury level, the Classic Nile journey on the five-star Jaz Regency costs from £979 per person. Journeying between historic monuments, the cruise showcases Egypt’s ancient sights, while qualified Egyptologists are on hand to recount stories of the pharaohs.

The operator's regional product manager for the Middle East, Katie Parsons, said: “There will always be a demand for Nile Cruises because of the fascination with Egypt’s ancient civilisation and, while there is no doubting that it has been a difficult year for Egypt, demand is returning slowly and sales are now picking up.”

For more information or to book call 0871-200 2211 or visit www.hayesandjarvis.com/agents

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ANATOLIAN SKY Holidays has added the luxury MS Nile Style for 2013. A seven-night ‘Classic Nile Cruise’ departing Luxor leads in at £1,035 per person including flights and full board accommodation. The cruise is accompanied by an Egyptologist.

For more information visit www.anatoliansky.co.uk or call 0844-273 3585.

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Sunwing Waterworld Makadi A brand new hotel designed to guarantee a fun-filled family holiday, Sunwing Waterworld Makadi Hotel is built around it’s own aqua park, with giant flumes, huge waterslide gantry, wave pool, and loads more ways to have fun in the water.

Combined with beachfront location, spacious family rooms and and a huge choice of all inclusive dining, it’s the ideal choice for all the family.

Child price guaranteed Any date, any duration.

All Inclusive

NOW OPEN

£419

Now available to book in the UK exclusively through Red Sea Holidays.

The Egyptian Experts

Call 0845 072 2477 ABTA No.Y2507

Visit: redseaholidays.co.uk/agent Child Price Guarantee: see brochure for details.

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egypt Bales Worldwide marks 65 years with launch of 600-mile Dahabiyya cruise AFTER 15 years of part-closure, the Egyptian government has announced that it is opening up the Nile from Cairo to Aswan.

The iconic 600-mile journey was one of Bales Worldwide’s most popular holidays prior to closure and the company has announced plans recommencing the luxury voyage again, on its exclusive Dahabiyya sailboats, from this October.

Dahabiyyas are fully inclusive and cater for 12 passengers.

Each sailing is accompanied by an Egyptologist and during the journey guests can explore the lesser known sites of Middle Egypt, such as the rock-cut tombs of Beni Hasan, Tell elAmarna and Abydos.

While departure dates and new operational elements of the tour are being finalised, the company is offering those interested in the cruise to pre-register interest online and be one of the first to receive finalised dates and prices.

For more information visit www.balesworldwide.com or call 0845-271 2318.

Shearings unveils best-selling Egypt itineraries SHEARINGS REPORTS that its best-selling Egypt itineraries includes a 15-day Classic Nile & El Gouna, which offers a combination of a river cruise with an allinclusive seven-night stay in El Gouna, giving customers the chance to explore the ancient treasures of Egypt.

Highlights of the holiday include a trip to the temples of Karnak and Luxor, a chance to explore Aswan and the High Dam and a Felucca trip along the River Nile.

Prices lead in at £1,219 per person and include seven nights' all-inclusive hotel accommodation, seven nights' full board accommodation on the Nile cruise, sightseeing excursions, flights and transfers.

For more information call 0844-824 6351 or visit www.shearings.com

DISCOVER EGYPT recently hosted a fam to Egypt, which saw Bath Travel agents boarding the Royal Viking for an educational of Nile cruises at Luxor. Pictured on the steps of The Mortuary Temple of Queen Hatshepsut, near the Valley of the Kings, are Richard Smith (left) from Cruise.co.uk in Redditch and Luke Simpson from Bath Travel in Totton. The operator is currently promoting Nile cruise discounts of up to 50%.

For details see www.discoveregypt.co.uk or call 0844-880 0461.

Planet urges agents to capitalise on renewed demand for Egypt PLANET HOLIDAYS is encouraging agents to highlight Egypt's attractions and sights to clients following increasing interest in the destination.

The company's director, Harry Kyrillou, said: "Egypt is still to recover from the developments over the last 18 months and its tourism product is not performing as it might have been.

However, this is a destination whose uniqueness will ensure it does come back as a top-selling tourism destination. This is particularly true for classic Egypt, that is to say the Nile cruises and packages that combine a classic trip with an extra week as an add-on to Red Sea holiday 'hot' spots.

"We can offer agents tailor-made packages for their clients and help them to put together components for clients not looking for the traditional seven- and 14-night breaks to the Red Sea. Egypt should not be undersold by retailers and there is a great deal they can cash in on, if they want to pursue sales that require a little effort."

As an example of prices, a seven-night breakfast stay at the Steinberger Al Dau leads in at £997 per person in October, based on two sharing. Flights from Gatwick and transfers are also included.

For more information see www.planet-holidays.co.uk or call 0871-871 2234.

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egypt Mosaic Holidays sees families capitalising on value for money MOSAIC HOLIDAYS reports 'encouraging signs' for Egypt’s holiday trade and says that it has seen this summer’s lates market improve recently following the results of the Presidential elections, and as families increasingly look to maximise value for their holidays.

The operator says that while it did not see a rise in bookings following England’s early exit from the Euro football championships, it did see a spike in enquiries once Wimbledon finished.

The company's managing director, Sabina Shaida, said: "It seems that those people who did not obtain tickets for the Olympics are looking to get away. What we are not seeing is rock bottom prices, but we are seeing terrific value for holidays to Egypt.

“Traditionally, we have seen many clients travel to Egypt’s Red Sea resorts for a quick week’s break each year, but this has changed temporarily. We are doing more multi-centre quotes now than at any time in the last 18 months and this suggests people want to get the maximum they can from their trip.”

A number of hotels on Egypt’s Red Sea are offering extra value and early booking discounts, even at the higher end of the market, and the operator has discounts on holidays to a number of five-star hotels including the Savoy and Sierra

hotels in Sharm el Sheikh, as well as the Kempinski Hotel and Sheraton Hotel in Soma Bay. There are also discounts available at a number of four-star hotels and the operator is currently offering additional all-inclusive deals.

As an example of prices, a 14-night stay at the four-star Hilton Sharks Bay on all-inclusive basis costs from £1,399 per person, based on two sharing. The price includes flights, departing on August 16 from Gatwick, and transfers and offers a saving of £179 per person.

A September 17 departure from Heathrow to Luxor with Egyptair for seven nights' on Sonesta St.George Nile on a full board basis costs from £1,259 per person. The price includes private transfers, is based on two sharing a deluxe cabin and offers a saving of £250 per person.

Meanwhile, the operator has recently launched its new Website and agents who have registered can print off special offer leaflets, complete training and learn more about the company's latest news.

For clients looking to travel on the Nile after the school holidays, Mosaic Holidays is offering 20% discount on holidays featuring the Sonesta St.George cruise ship.

For more information call 020-8574 4000 or visit www.mosaicholidays.co.uk

easyJet Holidays sees ‘bounce-back’ in booking levels HOLIDAYMAKERS ARE once again looking at Egypt as a potential holiday destination following the destination's move towards democracy, according to easyJet Holidays.

The operator says that it is seeing a strong increase in sales via its Website, with traffic continuing to bounce back to prerevolution interest levels.

The company's general manager, Mandy Round, said: ”While there was a temporary drop in bookings following the troubles, you can see a spike in interest that coincided with the elections in May and it has continued to thrive. It is not surprising that the destination remains resilient as it offers yearround sunshine, quality hotels aswell as the cultural aspects and some of the best diving in the world.”

For more information visit http://holidays.easyjet.com

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INTREPID TRAVEL is offering 15% off a range of tours that allow travellers to follow in the footsteps of explorers and legendary leaders, witness the creations of the ancients or experience the natural wonders. Travellers who opt for a Discover Egypt tour can spend 15 days visiting sights such as the ancient Pyramids of Giza and the Great Sphinx, climb Mount Sinai, travel to the Valley of Kings by donkey, cruise the Nile on a felucca and relax on Red Sea beaches. Agents can offer passengers who book by July 31 and travel by December 15 a 15% discount, with land-only prices leading in at £525 per person.

For details visit www.intrepidtravel.com/inspiringadventures

July 27 2012

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egypt The MS Royal Lily

Follow in the footsteps of Brad Pitt and Angelina Jolie for £1,500 with Mövenpick MÖVENPICK HOTELS & Resorts has launched a special package that takes in the sights of Upper Egypt, following the sights that Brad Pitt and Angelina Jolie visited, in preparation for Angelina’s upcoming film role as Queen Cleopatra.

The couple visited the Ptolemaic Temples at Kom Ombo and Edfu, near Aswan, before arriving in Luxor to explore the sunken tombs of the Valley of The Kings and the Valley of The Queens.

The company's tour begins close to the great Giza Pyramids, at the Mövenpick Resort Cairo Pyramids, a

village-style collection of bungalows, situated on the Giza Plateau. Guests can explore both the old and new faces of Egypt, from the ancient Pyramids of Giza and the iconic Sphinx, to Cairo’s Museum of Modern Egyptian Art. After three days in Cairo, a short flight takes guests to Luxor, to board one of the company's fleet of Nile cruisers. Featuring 56 Deluxe Cabins and four Royal Suites, the MS Royal Lily offers guests river views of some of Egypt’s historic sights. Embarking from Luxor to Aswan, the four-night cruise itinerary includes visits to the

Karnak and Luxor Temples, the Horus temple in Edfu and the temple in Kom Ombo. It also moors on the west bank of the Nile, allowing guests to explore the tombs of Egypt’s royalty.

Cox & Kings is offering the sevennight tour package from £1,475 per person, including three nights at the Mövenpick Resort Cairo Pyramids with breakfast; a four-night Nile cruise on a full board basis; British Airways' flights; transfers and excursions.

For more information visit www.coxandkings.co.uk or call 020-7873 5000.

Egyptian State Tourist Office participates in Olympic African Village THE EGYPTIAN State Tourist Office (ESTO) has announced its participation in the Africa Village during this year’s London 2012 Olympics. For the first time in the history of the Games, the 53 African NOCs (National Olympic Committees) are hosting the Africa Village at Kensington Gardens, from today (July 27) through to August 12.

The village, which is free to enter, will welcome athletes and visitors throughout the duration of the Olympic Games and will be made up of Africa Land and Africa House. Africa Land will be open to the public and will allow visitors to discover the cultural and artistic riches of the African continent. Africa House represents the official area for ANOCA (Association of National Olympic Committees of Africa) and the 53 African NOCs. Visitors to Africa Land are invited to experience a taste of Egypt at the Egypt stand (number B7) and celebrate Egypt exclusively on Saturday August 4, when Egypt takes over the village for a day. The day will highlight the country’s cultural diversity and will feature Egyptian dancers, belly dancers, musicians and a variety of

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Egyptian cuisine. Art lovers can also receive a traditional henna tattoo from a henna artist, while those interested in the African history of the Olympics can trace Africa’s participation in the Games through a photography exhibition of legendary African sportspeople.

UK director of ESTO, Omayma El Husseini, said: “This is a very exciting time for Egypt. During the Olympic Games, 112 Egyptian athletes will compete in 19 disciplines, including football, swimming and boxing. We are proud to be part of this and participate in the first Africa Village. Egypt will showcase its diversity, tourism offering, cultural heritage, art, cuisine and music.

Kensington Gardens is a prime location in the heart of London and we are very much looking forward to meeting Egypt enthusiasts from all over the world.”

Live entertainment will be performed on the main stage every day from 13:00 to 15:00 and from 18:00 to 21:00. Acts include music, dance, fashion shows and theatre performances. African athletes will also be visiting Africa Land daily to showcase their medals and celebrate with fans.

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Jet2holidays launches first dedicated city breaks brochure

shortbreaks

JET2HOLIDAYS HAS launched its first dedicated cities brochure, as it sees an increased demand for authentic cultural breaks in top European capitals.

The operator is responding to its What’s Hot 2012 report which revealed that 70% of couples deliberately choose a destination to savour its authenticity and 40% of all respondents look for a city break where they can immerse themselves in culture and history.

The new brochure features more than 20 city destinations and more than 70 handpicked hotels, and offers insider tips from the best sightseeing opportunities to places to indulge in the finest local cuisine.

The company's managing director, Steve Heapy, said: “We are committed to meeting the demand for package city breaks, hence the launch of this dedicated cities brochure. City breaks have always been a popular holiday choice but we are seeing an increasing number of people wanting the protection, convenience, ease, and value for money that comes with booking a package holiday.”

ATOL-protected city breaks start from £199 for three nights in Prague at the three-star Hotel St George on a bed-and-breakfast basis, based on two sharing.

Optional extras such as taxi or shuttle transfer, a 22kg baggage allowance and extra legroom are available, with a dedicated groups team also on hand for large groups planning a city break with friends.

For more information call 0800-408 5587 or visit https://tradesite.jet2holidays.com

Paris

Predicted better weather could unleash ‘tidal wave of pent-up demand’ THE BEGINNING of the school summer holidays shouldn’t mark the end of the peak summer selling period – but the start of a vital phase of it, especially when it comes to lastminute UK short breaks.

This is the advice to travel agents from Hoseasons, which says that the trend towards late booking is now so pronounced that the first half of the school summer holidays should see agents pushing late availability if they are not to

miss out on a key business opportunity.

The operator also says that if new reports that the Jet Stream is heading back north to bring better weather in August are true, a ‘tidal wave of pent-up demand’ could be unleashed.

The company's head of sales, Zena Calderbank, said: “Traditionally once the schools break up, the travel industry starts promoting autumn breaks. But this year we have seen incredibly late booking, and we believe there

are still plenty of families who intend to take a break over the school holiday, but who haven’t booked yet.

“A combination of economic uncertainty and variable weather has meant that many people have held off booking until the very last minute. We believe that many families are waiting to see if the weather improves before they decide when they will go away – so there is potential to be selling peak summer breaks throughout the school holiday. This is particularly

true for those families planning to holiday in the UK. “Travel agents who use the next three weeks in particular to promote last minute getaways will find they are tapping into a potentially rich seam of business.

“There is a tidal wave of pent-up demand which could be unleashed if these reports turn out to be justified and the sun comes out. This will bring huge business opportunities for agents, so it’s important that they are prepared to take advantage.”

Warner Leisure Hotels invests £10.5million in new concept suites and food outlets WARNER LEISURE Hotels has launched its new concept suites and food and beverage outlets at several properties within its portfolio this summer following a £10.5million investment.

The company’s 15 new Premier Suite Chalets at Corton Coastal Village are set in a landscaped garden and include a separate lounge area, sea view and private balcony or patio. The coastal village is also upgrading some of its rooms to Premier Chalets which will also be located in the new landscaped garden area.

Alvaston Hall Hotel in Cheshire has also introduced new Premier Suites, opening this month, with separate sitting

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rooms and views over the gardens. The hotel has also converted 31 bedrooms into five Royale Suites with balconies and nine Signature Rooms with external decked areas.

Meanwhile, the new Driftwood Restaurant at Sinah Warren Hotel has a modern, contemporary style with views out over the Solent and an open-plan design, while Littlecote House Hotel has seen upgrades to its Late Lounge and bar and is also undergoing refurbishment of its guestrooms.

For more information visit www.bourneleisuresales.co.uk or call 0808-141 1111.

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shortbreaks Four Pillars promotes British escapes from £38 per night FOUR PILLARS Hotels is highlighting a range of value breaks and offers, with prices leading in at £38 per person per night.

The company offers six properties across Oxfordshire, Gloucestershire and the Cotswolds, which it says provides an ideal base for an action-packed summer escape.

Weekend breaks this month and next start from £47 per person per night, while prices for guests staying between two and five nights up to September 2 lead in at £37.60 per person on a half-board basis. The company is also offering free breakfast stays to children aged up to 12 years old when they share their parents' room.

For more information visit www.four-summer.co.uk or call 0800-374692.

TABER HOLIDAYS has added a new Northern Lights Weekend break in Finland. Based in Muonio guests travel into the wilderness through snow-covered forests with husky dogs, reindeer and by snowmobile, chasing the Northern Lights. The three-night tour departs every Sunday from January 3 to April 14, 2013 and costs from £1,360 per person including flights, transfers, accommodation and snowmobile, husky, reindeer and snowshoe activities.

For details call 01274-875199 or visit www.taberhols.co.uk

Superbreak adds new tours for O2 & The View from the Shard SUPERBREAK HAS put two new tours on sale for agents to promote to their clients booking short breaks to London.

Available when packaged up with a hotel booking, agents can now book tickets to the recently opened ‘Up at the O2’ which allows visitors to walk over the iconic O2 arena. In addition, to help agents capitalise on the high demand expected when it launches, the operator is now selling tickets to ‘The View from the Shard’, which opens in February next year.

Prices for Up at the O2 cost from £22 per person. The 90minute experience takes visitors on an expedition across

the roof of the O2 to take in 360-degree views of London from the viewing platform in the centre of the roof, before descending back to base.

Tickets for The View from the Shard lead in at £29.95 per person. At a height of 1,016ft (310m) it is the tallest building in Western Europe and The View is situated at the top of The Shard. High-speed lifts will transport visitors to the view to experience 360-degree views across a 40-mile radius over the city.

For more information see www.superbreak.com/agents or call 0871-221 4444.

Haven introduces traditional games for summer

Win a 2 night

Britannia Hotel Champagne Break Pontins Holidays are giving away a 2 night Champagne Break for 2 people, in each of our Summer Months June, July and August 2012*.

All you have to do to win is book as many Pontins Holidays for any date in 2012 between 1st of June up to the 31st August. Each month the top agent with the most revenue will be awarded the prize.

With 41 Britannia Hotels to choose from, this is a fantastic prize no matter what your location.

A monthly report will be run by Pontins to award the winner. Winners will be contacted directly by telephone and details posted on the Pontins website. *Subject to availability.

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FOLLOWING THE latest fitness craze of hula hoopin’, Haven has introduced classes in the activity to all of its 35 coastal holiday parks this summer.

The company is also offering Jump Rope sessions across all resorts. Prices start from £220 for the whole family for a threenight break at Wild Duck in Norfolk on August 31. The price is based on up to six sharing a Superior two-bedroom caravan and includes a selection of free activities.

Meanwhile, guests staying at the company's Rockley Park can learn to sail just down the road from Weymouth Bay, one of the venues for the 2012 Olympic and Paralympic Sailing competitions.

Football fans can test dribbling skills, ball control and passing techniques as well as tactical play with the operator's free Coke FC Football Coaching now available at all parks except Lydstep Beach, Quay West, Reighton Sands, Riviere Sands and Seaview.

For toddlers, the company has launched new Learn2Bike sessions, aimed at children aged two to four years, using special brightly coloured balance bikes with no pedals to make it easier for little ones, by teaching them to ride without worrying about pedalling.

Meanwhile, an Activity Pass allows customers to pre-book and buy a package of ‘pay as you go’ activities at selected parks at reduced prices of up to 25%. Passes are available on a package of six or 12 sports and water activities including fencing, archery, and tennis coaching as well as other activities from abseiling, AquaJets and climbing wall to roller blading, Turbo Paddlers and Water Walkerz.

Prices start from £220 for up to six sharing a Superior twobedroom caravan for three nights at Presthaven Sands in North Wales on August 31.

For details visit www.bourneleisuresales.co.uk

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shortbreaks

InBrief ● ACCORHOTELS.COM IS offering discounts at hotels

● INNTRAVEL HAS added a new slow short cycling break to

throughout the UK and Ireland with savings of up to 40% and rooms from £18. The summer price promotion is available to customers booking by September 6 for stays up to September 9.

See www.accorhotels.com ● TRANSUN IS highlighting a Northern Lights break from Luton Airport which departs on December 21. Prices lead in at £899 per person including full board accommodation, thermal suits and boots, transfers, a snowmobile safari, a visit to reindeer camp and the chance to mush a team of huskies.

For details call 01865-265200 or visit www.transun.co.uk ● NOVOTEL IS offering savings of up to 40% on summer stays, with rooms from £49 per night including breakfast. Hotels are located in central city locations, including London, Edinburgh, Manchester, Newcastle, Bristol and Southampton. For details see www.novotel.com

Normandy for this year. Flavours of Normandy: Apples, Cream & Calvados follows gentle cycling routes through picturesque countryside and between two hotels. Highlights include cycling in the verdant Risle Valley; a detour to Pont Audemer, where medieval houses lean at alarming angles over the narrow streets and canals; and the medieval village of Harcourt, which claims to have France’s oldest arboretum, complete with more than 200 species. Prices lead in at £465 per person, based on two sharing, including three nights' half board accommodation, Channel crossings, luggage transfers, cycle hire and route notes.

For details call 01653-617000 or see www.inntravel.co.uk ● MERCURE HOTELS is offering savings of up to 30% off a night's bed-and-breakfast accommodation, with prices starting from £52 per night. On arrival guests will also be offered a complimentary glass of Pimms.

For more information visit www.mercure.com

Intrepid issues Short Break Adventures brochure with more than 100 options INTREPID HAS launched a new Short Break Adventures brochure, which offers holidaymakers 'a little bit of adventure' on trips lasting two to five days.

The company's range of more than 100 short breaks are sold without flights,

which means they can be taken as an add-on to a longer holiday, combined to create a tailor-made holiday, or taken as a short break in their own right.

As an example of prices, a five-day Highlights of India option leads in at

£225 per person and explores the sights, smells, sounds and delights of Old Delhi, the Taj Mahal and pink palaces of Jaipur, and includes time to catch a Bollywood film, taste local dishes and shop at vibrant markets.

C RO AT I A

The capital city of the cravat welcomes you!

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t e g o t s t n e li c e g ra Encou s ic lt a B e h t m o fr t s o m the s k a re b re t n e c ilt u m h wit m UK director of touris s a’ ni to Es , M OM N

by ANDRUS

C

an you imagine using Wi-fi in the forest while picking blueberries?

Or strolling around the cobbled streets of a fairy tale city surrounded by top restaurants and stylish bars?

Surprised? The Baltic countries are wonderful gateways full of history, culture and natural delights, yet surprisingly technologically advanced.

Despite being a popular tourist destination, many UK visitors know relatively little about Estonia, Latvia and Lithuania. But I believe there is nothing more exciting than being able to sell a destination to a client, who has almost no prior knowledge of it, and then be on the receiving end of their grateful and unique experience on their return.

The evolution of the states Since the fall of the iron curtain, the changes that took place in these three countries were phenomenal and rapid.

The Baltic countries soon achieved a modern way of life with standards akin to neighbouring Scandinavia. The quest for a good domestic lifestyle has led to a high quality of tourism infrastructure, yet at affordable prices, which now allows visitors to enjoy holiday opportunities to the Baltics without breaking the bank.

Today the average visitor from UK to Estonia tends to be a fairly well-off frequent traveller, who takes at least two or three short trips a year. Visitors now can choose to visit one, two or even three countries in the same trip. Once part of the same overall state, travellers to Estonia, Latvia and Lithuania can now clearly see the differences in architecture, language, culture, religion and style. And guests will find modern societies where Internet banking and ecommerce are commonplace, where payment by credit card is a part of everyday life, where voting in elections

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takes place online and even car parking is done by mobile phone.

Crossing borders Without border or currency restrictions, the ability to move through three such distinct countries is a clear advantage for tourists, travelling from the medieval Tallinn to the art nouveau Riga and ending in the baroque Vilnius and enjoying breath-taking scenery en-route.

As in many destinations, tourism in the Baltic countries is largely focused on the capitals, although ecotourism and rural holidays have increased significantly in recent years with a wide offer of summer cottages, natural parks, beach resorts, islands and cultural heritage. From walking on boardwalks in forest bogs to holidaying in small wooden cabins near a tranquil lake, tourists make the most of the abundant natural landscapes, which make up more than half of each of the three Baltic countries.

Touring the Baltic Capitals is not a new concept, but twin-city-breaks are becoming popular for those with less time on their hands, while at the same time wanting to see more.

Time out in Tallinn Tallinn, the capital of Estonia, is the oldest capital in the region and its location allows it to be combined with several two-city choices. For example, Tallinn and Stockholm with an overnight ferry in-between, Tallinn and Riga by flight or coach, Tallinn and Helsinki by a two-hour ferry one-way or Tallinn and St. Petersburg by train or coach.

The highlight of a visit to Tallinn is taking a walk in the medieval old town, a UNESCO Heritage site. Or guests can venture further afield and take a tour to the Pirita district, the site of the yachting events for 1980’s Moscow Olympics, or

to Rocca al Mare Open Air Museum where guests will find reconstructions of traditional Estonian villages.

Within an easy walk or tram ride of the Old Town, Tallinn, visitors can enjoy the calm and tranquility of Kadriorg Park with its parks, gardens and art museum.Those interested in recent history might enjoy a Soviet legacy themed tour, or take a step back in time to the unspoiled Lahemaa National Park, offering a glimpse of the BalticGerman manor houses and history, traditional Estonian seaside and fishing villages with their taverns and untouched nature.

Opera is relatively inexpensive in Estonia, particularly for British visitors, and standards are high. An affordable visit to the National Opera makes for an enjoyable evening, while daytime spas and shopping or out of town golf provide distractions for friends and couples visiting Tallinn.

Christmas is also a wonderful time to visit Tallinn. The streets are filled with the scent of ginger, cinnamon and mulled wine. The biggest event of the season is the Christmas market throughout December in Tallinn’s town hall square, described by some as the Hans Christian Andersen fairytale in real life, especially when the first snow arrives.

The uniqueness and similarities between Estonia, Latvia and Lithuania will make every trip a pleasing experience. For those who have never visited the region, they will be positively surprised. ✦

For more information email london@visitestonia.com or see www.visitestonia.com which includes a dedicated agent support section featuring a selection of photos, videos and downloadable brochures.

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GREAT RAIL Journeys reports that it still has availability on its Baltic Explorer tour, which explores the contrasting cultures of the region from Scandinavia to Russia, via Latvia and Estonia. Prices lead in at £3,095 per person and availability is on August 18, September 8 and 15.

For details call 01904-521980 or visit www.greatrail.com/uk

Timeless Baltic Cruise from Voyages of Discovery VOYAGES OF Discovery is highlighting its Timeless Baltic cruise, which calls at Denmark, Russia and Poland.

The 15-day itinerary explores monarchies, grand palaces and war history. Highlights include three nights in St Petersburg with a musical performance at the Hermitage Museum and an excursion to Berlin to uncover the history of the Berlin Wall.

Guests will be accompanied by guest speaker, Hugh Bicheno, a military historian and Greg Neale, founding editor of BBC History Magazine, who will bring the cruise to life with stories relevant to each of the ports.

Prices lead in at £1,119 per person and include 15 days’

accommodation, gratuities, service charges and port/airport taxes, a comprehensive guest speaker programme and all meals and entertainment onboard. The price is based on a September 3 departure.

For more information or to book call 0844-822 0820 or visit www.voyagesofdiscovery.co.uk

SHEARINGS HOLIDAYS is promoting its 14-day Great Baltic Cities tour, which leads in at £1,279 and takes guests to the cities of Vilnius, Riga and Tallinn. Highlights include a visit to the old quarter of Vilnius, a UNESCO world heritage site, the art noveau buildings of Riga and the 10th century Toompea castle of Tallinn. The price includes 13 nights' half-board accommodation, touring itinerary and luxury coach travel. The holiday is also available as a nineday by air option which includes eight nights' half-board accommodation, touring itinerary, flights and transfers.

Departures are available from now through to October.

For details call 0844-824 6351 or visit www.shearings.com

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balticstates CMV reduces prices for Baltic Cities & St. Petersburg cruise CRUISE AND Maritime Voyages (CMV) is offering two opportunities for guests to take its Baltic Cities & St. Petersburg cruise. Prices have been reduced and now lead in at £599 per person for 12 nights (or £50 per person per night).

Marco Polo departs Tilbury on July 30 and Ocean Countess departs from Liverpool on August 13.

The Marco Polo cruises through the 98km Kiel Canal on the way to visit Tallinn, Estonia. The highlight of the cruise is two days in St. Petersburg where a range of optional excursions includes the Hermitage Museum, Catherine Palace, Peterhof and St Isaac’s Cathedral. An evening trip to the ballet is also included. The cruise also takes in the cities of Helsinki, Stockholm, Copenhagen and Oslo before returning to the UK.

Ocean Countess sails from Liverpool to Oslo, Copenhagen and Helsinki before spending a day in St. Petersburg, where a full programme of optional excursions is offered. Other ports of call include Tallinn and Stockholm. On the way back to the UK guests will transit the Kiel Canal on the journey to Hull where the cruise terminates. Coach transfers to Liverpool are available at £25 per person.

Prices are per person and are based on two sharing an inner cabin on a full board basis with afternoon tea and entertainment. A fuel supplement of £5 per person per night applies to the cruises.

For more information visit www.cruiseandmaritime.com or call 0844-414 6185.

Regent sees 20% increase in Baltic Capitals tour REGENT HOLIDAYS reports a 20% increase in sales of its Baltic Capitals tour, which combines Vilnius, Riga and Tallinn.

The company's product manager, Andrea Godfrey, said: "The tour offers three different hotel categories to suit every budget and it is also possible to vary the types of hotels on your trip. We find that many clients tend to upgrade to four-star hotels in all cities.”

Another popular tour is Highlights of the Baltic Coast, which combines popular beach resorts in Lithuania, Latvia and Estonia and leads in at £935 per person.

THE ANNUAL Riga City Festival takes place from August 17-19 this year and is the main annual event in the city featuring a mix of musical, artistic, theatrical and dance performances, sports events and attractions. Various events are held in the streets and squares of Riga, on the water and in the air, in museums, concert halls and cultural centres.

For details visit www.liveriga.com

Intourist offers savings on upgrades across range of accommodation INTOURISTUK IS offering the chance to upgrade from three-star accommodation to four- or five-star options on its Classic Baltics tour for £50, offering a saving of 63%.

Prices start at £617 for the eightday four-/five-star option excluding flights, which can be added from £994 per person.

As examples, clients travelling to Riga can upgrade from the three-star

Hanza Hotel to the four-star Europa Royale Hotel for three nights; in Vilnius clients can upgrade from the three-star Panorama Hotel to the fivestar Radisson BLU Hotel for two nights; and in Tallinn clients can opt for the four-star Nordic Forum Hotel for two nights from the three-star Metropol Hotel.

The offer is valid on all remaining 2012 departures of the eight-day

Classic Baltics tour, subject to availability. Remaining departures include August 4, 11 and 18 and September 8 and 22.

The operator is also rewarding agents making bookings with £10 worth of Love2Shop vouchers.

For more information or to book call 0844-875 4026, email info@intouristuk.com or visit www.intouristuk.com

Find out more about the most surprising and fastest growing destination in Europe on

» visitestonia.com or e-mail london@visitestonia.com

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southernafrica SATOA’s tour operator dinner in Beaconsfield

How SATOA helps agents gain targeted knowledge

by JUANITA COLLINS, SATOA

W

ITH HUNDREDS and thousands of agents throughout the UK and a glut of messages pervading the travel industry the big question is, how does a tour operator reach its target audience? And importantly too, how do agents glean the requisite knowledge which will set them apart from their competitors?

Now in its 30th year, SATOA has become an expert at providing a unique and rewarding experience for agents, tour operators, hoteliers and airlines.

In the absence of fam trips, which although are seemingly widely available, sometimes seem very much absent for new and enterprising agents, SATOA provides a platform for agents to gain targeted knowledge of

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hotels, airlines and destinations.

Importantly SATOA travel agent events teach ‘How to Sell’ the respective properties, destinations and airlines because agents sell products they know and product knowledge underpins all branding.

Feedback post the SATOA travel agent evenings has been exceptionally positive, as related by Caroline who said: “Thank you so much - the running of the night was excellent and very interactive which is fantastic. It was fun and that’s what TA’s always remember; a fun night where they are learning without feeling the pressure.

Thank you for your great organisation.”

Agents interested in attending can make a note of the next three workshops: Berkshire on October 9, Manchester on October 10 and London

on December 10.

Additionally there are three upcoming tour operator dinners Yorkshire on September 19, Cheshire on October 11 and Glasgow on November 28.

SATOA is committed to promoting Africa and the Indian Ocean via its many mediums and aims to give agents and operators alike an opportunity to network, share knowledge and engender growth via its travel agent evenings, tour operator dinners, dedicated website and awards evening, which this year takes place on September 12. ✦

For more information - join us at our events or on Facebook via www.facebook.com/satoauk or visit www.satoa.co.uk

July 27 2012

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southernafrica Tsogo Sun announces latest property addition is open for business TSOGO SUN’s latest edition, 54 on Bath Hotel in Rosebank, is now open for business. The deluxe boutique hotel features 60 guestrooms, 12 executive rooms and focuses on providing a unique guest experience, combined with a personalised approach and attention to detail.

Late last year the company added the Rosebank to its portfolio through the acquisition of the Grace Hotel property and office buildings.

Following extensive research to

determine facilities preferred by discerning business and leisure travellers to Rosebank and surrounds, the company adopted the address of the property as the name of the new deluxe boutique hotel, 54 on Bath.

The hotel offers easy access to designer shops, boutiques and entertainment facilities at the Rosebank Mall through the hotel’s link from the second floor.

The company's managing director, Graham Wood, said: “We are excited

about this new unique offering. 54 on Bath promises a distinctive guest experience with exceptional attention to detail in an intimate, vibrant and energetic environment. An offering that assures that the diverse needs of the discerning business and leisure traveller will be fulfilled. As a Tsogo Sun hotel, 54 on Bath will benefit from the groups’ investment strategy, guaranteeing that it will remain innovative and unique in years to come.”

New routes from Air Namibia

AFRICAN PRIDE reports that one area where it is seeing a steady growth is the Eastern Cape of South Africa. The company's sales manager, David Holland, said: “No longer just considered an add-on to Cape Town and the Garden Route, we are getting repeat clients who are spending time exploring what this area has to offer. Culture, history, breathtaking scenery, endless beaches and even extreme sports combine with the world-famous and malaria-free game reserves to make for a spectacular holiday.” A week's self-drive holiday including three nights at Kariega Game Reserve (pictured) and four nights on the Wild Coast at Umngazi in October costs from £2,188 per person.

For details call 01904-619428 or visit www.african-pride.co.uk

AIR NAMIBIA has launched two additional routes Windhoek to Harare and Gaborone and Frankfurt Windhoek service, which became a daily service earlier this year.

The carrier has also boosted its connections from the UK and now offers feeder flights from Glasgow, Edinburgh, Aberdeen, Manchester and Newcastle via its strategic partner British Airways.

For more information call 0870-774 0965 or email sales@air-namibia.co.uk

Kenya Airways expands East African presence

August offers from Africa Collection

KENYA AIRWAYS has confirmed it will seek to expand its dominance in Africa with the launch of a handful of new routes.

The carrier is planning moves into Lamu and Eldoret, both in Kenya, as well as Kilimanjaro on Tanzania’s northern tourist circuit, Malakal in South Sudan, Mauritius and Cape Town.

Other routes include Beirut, Lebanon and the recently opened direct flights to New Delhi in India.

AFRICA COLLECTION is offering new deals for next month including a ten-night break to Kenya and Zanzibar for £2,249 per person. The deal includes flights from Heathrow with Kenya Airways; road and air transfers to the Mara from Nairobi; three nights at Il Keliani Camp, Masai Mara on full board, including activities; transfers in Zanzibar; and seven nights' breakfast stay at The Z Hotel, Zanzibar.

The deal applies to travel between October 15 and December 15 and is based on two adults sharing, subject to availability at the time of booking.

For more information call 01403-256655 or see www.africacollection.com

Taj Resorts adds Moods of Cape Town package from £741 per person TAJ CAPE Town has launched a Moods of Cape Town package which starts from approximately £741 and gives guests the opportunity to take in the top five sights in the city. Available until September, the five-night package includes tickets to Table Mountain, a tour of The Cape Peninsula, a trip to the waterfront aquarium, museum passes and a wine-lovers wine tour of the Constantia Valley.

The price is based on double occupancy on a bedand-breakfast basis and includes transfers.

A minimum stay of five nights applies.

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NTB launches new campaign THE NAMIBIA Tourism Board has announced that this September sees the launch of a new campaign that highlights the diverse Cultures of Namibia and its effect on the social structures, wildlife and the region as a tourist destination.

The campaign will be aimed at raising awareness of the various indigenous peoples of Namibia and their struggle to preserve both their way of life and natural habitat.

The campaign also includes booking incentives for agents, along with fam trip places and a prize holiday for two.

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southernafrica Selinda Explorers Camp

Great Plains Conservation opens new concept camp next month in Botswana GREAT PLAINS Conservation is to open Selinda Explorers Camp on August 15, located in the Selinda Reserve.

The property features four tents and will be a new concept camp for Botswana. The exclusive-use camp, located on the banks of the Selinda Spillway, is not chargeable per camp, but chargeable per person, up to a maximum of eight people. A separate guide's tent is available for those bringing a private guide.

The camp is designed in the style of the early explorers, with Campaign-style furniture, decanters of Cognac, Persian rugs, flush toilets and bucket showers.

In balance with the wild location of this camp (about an hour’s game drive west of Selinda airstrip) the camp is

ecologically sensitive with 100% solar power, grey water treatment, bore-hole water for drinking, and activities that concentrate on getting back to nature: guided walking and canoeing being a focus by day, while night game drives are also available to explore the eastern reaches of the Selinda Reserve, where herds of elephants and buffalo, lion, wild dog, sable and roan antelope are all frequently spotted.

The new camp is ideal for small groups and families, or for couples or single travellers looking for total exclusivity.

Prices lead in at US$368 per person in low season and $545 in peak season, for a minimum of four people.

For details visit www.greatplainsconservation.com

Acacia Africa sees upturn in sales to Sub-Saharan Africa ACCORDING TO Acacia Africa sales throughout Sub-Saharan African are starting to pick up and South Africa is now being viewed as the country to watch.

The operator's project and development manager, Leanne Haigh, said: “Last year was a difficult year for the travel industry as a whole, but there’s been a huge turn around when it comes to bookings. Since February, month-on-month sales have outstripped last year's figures and while consumers remain cautious, there’s a greater demand for our tours across the board.

"In particular our longer overland tours such as the 58-day Ultimate African Overlander and small group

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safaris, especially with reference to South Africa are selling well.

“It’s not just about deals. People are looking for value for money in their chosen destination and the British pound has strengthened against the South African rand.”

The operator claims that this is one of the main reasons for the country’s continuing popularity, but the adventure specialist also believes that positive currency conversions are not a quick fix, and product offering is key.

Haigh said: “Consumers are becoming more adventurous and while the Kruger National Park and Cape Town are major draw cards for South Africa, it’s the country’s best kept secrets and up and coming provinces,

for example KwaZulu-Natal, that will keep sales bouyant. It’s about exciting the consumer, the research and development phase playing a defining role in the growth of sales in South Africa, and across the SubSaharan region.”

As an example of prices, a seven-day Kruger, Swaziland & Durban small group safari, leads in at £525 per person plus a local payment of £267 and includes game drives in South Africa’s Hluhluwe National Park, a Zulu village visit, a St Lucia river cruise and nature trekking in Swaziland’s Mlilwane Wild Life Sanctuary.

For details call 020-7706 4700, email info@acacia-africa.com or see www.acacia-africa.com

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southernafrica Cox & Kings launches new range of Zimbabwe itineraries COX & Kings has announced that it is to reintroduce escorted group tours and tailor-made travel to Zimbabwe this summer.

The operator's 11-day Best of the West fly/safari leads in at £3,425 per person and is designed to give a flavour of Zimbabwe's most iconic destinations.

The tour begins in Bulawayo, the historic 'city of kings', home to well preserved Victorian architecture and many of the country's major museum collections.

Safari drives are also included in Matabo Hills National Park, where black rhinos can be tracked on foot and Hwange National Park, famous for its huge herds of elephants. The tour ends at Victoria Falls.

Alternatively, a Grand Tour of Zimbabwe is a 13-day journey with a personal driver/guide and costs from £6,995 per person. The price includes three nights in Hwange National Park, the country's largest wildlife

Sun International announces new opening in Johannesburg THE GRAYSTON is a new, luxury business hotel in the heart of Sandton, the Johannesburg business hub, set to open in December by Sun International.

Highlights of the new property include private seminar rooms with walls that delegates can write on, a gentlemens' barber and Africology spa treatments specifically for business travellers.

The four-star deluxe hotel will also offer 276 guestrooms with free Wi-fi access, a conference centre for more than 1,000 people, swimming pool, outdoor terraces for dining and drinks and a free shuttle service to Sandton Gautrain and Sandton City.

reserve, and two nights at the Victoria Falls.

All prices include flights via Johannesburg with British Airways, guided excursions and safari drives, transfers and breakfast accommodation based on two sharing, plus other meals as specified.

The company's Africa product manager, Louise Stanion, said: "Zimbabwe offers one of the most comprehensive and varied African safari experiences on the continent. We have chosen to work with partners who help their local communities and ensure that the vast majority of the money earned from tourism goes into the hands of the people who really need it. The local Zimbabweans are thrilled to see tourists back in their country. Expect to be welcomed with genuine smiles and hospitality."

For more information or to book call 0844-264 0262 or see www.coxandkings.co.uk

Nine-night Cape Town offer from 2by2 2BY2 HOLIDAYS is offering a nine-night four-star Cape Town safari from £1,795 per person, including flights with South African Airways from Heathrow.

The safari takes place in the malaria-free Pilanesberg Game Reserve and is combined with a luxury hotel on the Victoria & Alfred Waterfront in Cape Town. All transfers and game drives are included and teens and children that share with their parents stay free, only paying for meals and game drives.

Meanwhile, the latest new product from the operator is a nine-night five-star Zimbabwe holiday, which visits Bulawayo, Hwange and Victoria Falls.

Prices lead in at £1,995 per person including flights with South African Airways from Heathrow.

Hayes & Jarvis strengthens safari programme in Worldwide brochure HAYES & Jarvis has expanded its South African safari programme in its new Worldwide brochure with the addition of the luxury Thornybush Game Reserve, which is designed to fill a gap in the luxury market with the offer of more keenly-priced five-star safari accommodation.

Prices start from £303 per person per night, which includes full board accommodation and all game drives.

The company's head of product, Andrea Loddo, said: “The Kruger National Park is always heavily in demand which means that prices for stays in this sought after region can be very high. However, the introduction of the Thornybush Game Reserve to the Worldwide brochure gives agents the benefit of selling a competitively priced property

which offers a good range of flexible accommodation that is suitable for both couples and families.”

The operator has also added to its Cape Town and Franschhoek hotel programme, highlighting accommodation that has proven to be a bestseller and that is expected to remain a popular choice with holidaymakers. In its new format brochure, the company is promoting stays at the contemporary four-star Protea Hotel Victoria Junction Waterfront, which is close to the trendy Cape Quarter, with prices starting from £65 per person per night.

For details call 0871-200 2211 or visit www.hayesandjarvis.com/agents

Condor introduces two weekly flights to Cape Town for winter 2012/13 GERMAN LEISURE carrier Condor has added Cape Town to its winter 2012/13 flight programme. Non-stop flights from Frankfurt will be available from November 3, on Tuesdays and Saturdays, with return flights on Wednesdays and Sundays.

Bookings can now be made for the Boeing 767-300 flights.

Meanwhile, other new destinations being introduced to the carrier's winter 2012/13 flight plan include Rio de Janeiro in Brazil, Rangun in Myanmar, Siem Reap in Cambodia and the Cape Verde islands of Sal and Boa

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Vista.

The airline's sales vice president, Achim Lameyer, said: "As Germany's most popular leisure carrier, we want passengers we take on vacation to get their money's worth. South Africa is extremely popular as a vacation destination and belongs in Condor's flight plan."

Flights from Frankfurt to Cape Town are available from €377.99 one-way in Economy Class, €577.99 in Premium Economy and €1,487.99 in Comfort Class.

For more information visit www.condor.com or call 01805-767757.

July 27 2012

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southernafrica We asked our staff the following question this week: What's your favourite city in the world?

Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk Sydney

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk Perth - the scenery, the wildlife, the people, the lifestyle, the weather...

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Contributing Editor: Paul Scudamore post@travelbulletin.co.uk San Francisco - you just don't need a car to reach the fabulous diversity of the place, its people, culture, history...I could go on, but that's called a feature

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New nine-day golf safari from Rovos Rail ROVOS RAIL has designed a nine-day golf safari that departs on October 10 and November 28. The itinerary starts in Pretoria and travels east towards the Drakensberg escarpment en route to Nelspruit.

Guests can play at Leopard Creek Country Club or take a game drive in Kruger Park followed by lunch. Highlights include golf at the Royal Swazi Golf Club, near Manzini in Swaziland (non-golfers visit the Ngwenya Glass Factory); lunch at Guava Galleries followed by a game drive in the Mkhaya Game Reserve; a visit to Zululand for game viewing in the Hluhluwe Game Reserve; and a game of golf at the Durban Beachwood Country Club. Non-playing guests can take a city tour followed by lunch at the Golf Club.

puzzlesolutions Crossword: Across: 1. DFDS, 3. IDOWU, 8. NICARAGUA, 9. YUAN, 10. XIAN, 12. SUEZ, 13. ALAN, 16. LANCASTER, 17. GIGGS, 18. ISIS. Down:1. DANNY BOYLE, 2. DENIA, 4. DARWIN, 5. WIGAN, 6. ACE, 7. EASTENDERS, 11. PENANG, 12. SINAI, 14. LORDS, 15. ATM.

ISSN: 0956-2419

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ADVENTURER AND presenter Charley Boorman explored Kruger National Park with Intrepid Travel this month, for a new series of Extreme Frontiers which will air on Channel 5 later this year. Boorman and his film crew spent three days traversing the Lebombo EcoTrail in four-wheel drive vehicles for a 'wilderness experience on wheels'. The company offers more than 40 different trips in South Africa, from Urban Adventure day tours through to a 20-week overland adventure. Its best-selling tours in South Africa are the four-day Kruger Experience with lodge accommodation which starts at £513 per person and the four-day Kruger Express with campsite accommodation which starts at £395.

July 27 2012

Highlighted Word: FINLAND Travagrams: (top) Airtours Holidays

(bottom) Melbourne

Where Am I?: Portsmouth

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