Travel Bulletin 29th May 2015 by Alain Charles Publishing

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May 29 2015 | ISSUE NO 1,921 | www.travelbulletin.co.uk

Italy Creating new opportunities for clients by promoting the ‘Slow Travel’ concept this week

agent bulletin four-night Haven break offer for travel agents for £59

digital dialogue how technology plays an important role in inspiring travellers

winter sports operators add new destinations & activities for 2015/16

india & indian ocean Mauritius launches low season initiative to drive family bookings

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JAMAICA SAINT LUCIA ANTIGUA BAHAMAS GRENADA BARBADOS

£1,499PP

7 NTS FROM:

ANTIGUA

SANDALS BARBADOS

BL CLU

HOT N PRICEEW

BARBADOS

SANDALS GRANDE ANTIGUA RESORT & SPA 7 NTS FROM:

WAS: £3,144pp SAVING: £3,290 per couple!

TRAVEL DATES: 16 Sep - 13 Oct ‘15. Other dates available.

£1,459PP

WAS: £3,657pp SAVING: £4,396 per couple!

TRAVEL DATES: 27 Aug - 22 Oct ‘15. Other dates available.

TO BOOK THE WORLD’S LEADING ALL-INCLUSIVE RESORTS CALL 0844 557 0624 | VISIT SANDALS4AGENTS.CO.UK

Book by Tuesday 9th June 2015. Savings are up to 50% and vary on selected resorts, room types and travel dates in 2015 & 2016. 50% discount is valid on package and accommodation only bookings. Minimum stay: 5 nights. Not combinable with any other offer or promocode offer except the free wedding offer. Sandals Select points and free nights cannot be used in conjunction with this offer, but can be earned. Offer subject to availability. Terms and conditions and blackout dates apply. Travel agents must quote FUN2FOR1 at the point of booking to take advantage of any offer included within the 2 for 1 sale. Capped commission of 5% applies to all 2 for 1 bookings. 2 for 1 bookings are not eligible for MoneyCard rewards. Pricing shown is per person based on two people sharing a room/suite for 7 nights on selected dates (as stated) and includes all savings, return ﬂights with British Airways, Virgin Atlantic or Thomas Cook Airlines in economy class, all meals, land and water sports, transfers, tips and taxes. Room types vary depending on resort and will be advised at time of booking. Prices are subject to availability and are correct at time of distribution. ABTA: V000X / ATOL: 2853 / IATA: 91273442.

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This Week news 3 kids rate time with the family as top priority for holidays

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Cover Pictures: Main - Shutterstock: JeniFoto

Inset - Balklan Holidays

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COCKTAIL PARTY… If Only…took a group of agents on a fam trip to Dubai a couple of weeks ago. Pictured taking a wellearned rest after a golf session at the Montgomerie Golf Club are, from the left: Neil Sealy, If Only…; Bernard Kamau, The Address Hotels and Resorts; Veronica Jackson, Thomas Cook Milton Keynes Sunset Walk; Louise Dempsey, Thomas Cook Hornchurch; Emma Beveridge, Thomas Cook Bromley; Helen Nemeth, Thomas Cook Billericay; and Laura Forte, Thomas Cook Wimbledon.

notes from normanton Sandy returns from a Halkidiki fam trip

agent bulletin agents are offered a fournight break with Haven from £59

puzzle bulletin play Su Doku for your chance to win a £50 M&S voucher

bulletin briefing a round-up of news from Advantage’s overseas conference in Bodrum

digital dialogue how technology plays an important role in inspiring travellers

air travel survey finds higher level of interest for in-flight connectivity in Europe

event bulletin pictures from Travel Bulletin’s Airline Showcase event in Manchester

personality bulletin the UK account manager of Travel & Tourism Marketing is in the hot seat

italy how to create new opportunities for clients by encouraging ‘Slow Travel’

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Post Office Travel Money Research finds Balearic Islands rated top value as families put resort costs above all else LOW RESORT costs decide the holiday destination for nine-in-ten parents, according to new Post Office Travel Money research. More than half of those surveyed for the report revealed that they had exceeded their resort spending budget by an average of 30% on their last holiday and, based on their previous experiences, Spain’s Balearic Islands topped a list of 17 popular destinations rated good value for a family holiday. In the survey of more than 1,000 parents, when those who had previously visited destinations abroad were asked which they rated good value, it was a clean sweep for Spanish resorts. A total of 88% named the Balearic Islands, while 82% said the Canary Islands were good value and 81% gave the thumbs up to the Spanish mainland. Recent research for the Post Office Holiday Costs Barometer shows that families planning return visits to the Balearics will enjoy even better value because prices have dropped by around 16% since last year in Mallorca and Menorca. Although there was a sizeable gap between the Spanish resorts and other destinations, Greece, the US, Bulgaria, Thailand and Portugal also earned good value ratings from seven-in-ten or more of the parents surveyed. However, Turkey and Croatia both lost ground on their positions a year ago, with

84% of parents who had visited Turkey before rated it good value at that time but this has now fallen to 67%. Similarly, 68% rated Croatia good value in 2014 but that has since dropped to 61%, one of the lowest ratings in this year’s survey. Value for money may be a key factor in deciding the destination for a family holiday abroad, but the survey found that overspending is still widespread once families reach their holiday hotspot. On their last trip abroad parents budgeted an average of £715 to pay for meals and other resort costs, a 12.6% year-on-year rise, but only 25% stuck to this – a 5% point fall on the previous year. Instead more than half of families bust their budget by an average of £219, a 30% overspend. Andrew Brown of Post Office Travel Money said: “Cost is bound to be the major factor for most parents planning a family holiday abroad and it is encouraging to see the high level of awareness about the importance of factoring in resort prices to calculate the overall budget. The good news for holidaymakers is that prices have tumbled in many European destinations thanks to a combination of improved exchange rates and lower prices in resorts. Families can check this year’s prices for destinations they are considering on our website.” For details see www.postoffice.co.uk/holidaycosts2015

May 29 2015

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newsbulletin A swimming pool & time with the family are kids' top priorities for holidays RESEARCH HAS revealed that a swimming pool, spending time with their family and not being at school are what British kids crave from a holiday. Whilst parents spend hours searching for the ultimate family holiday package, offering the perfect combination of price, location and hotel star rating, the kids couldn’t care less.

The survey of 1,000 of six-12 year olds, conducted by Monarch, revealed that not being at school came out top for more than a third of children (34%), followed by spending lots of time with the family (27%). On arrival in the chosen resort, messing around in the water is essential for a successful holiday,

with a nice pool (33%), waterslide (18%) and a kids’ only pool (9%) topping the list for most important hotel feature according to those surveyed. Home comforts are also key with children, with a TV being the most important hotel room item (20%), followed by a comfy bed (18%) and Wi-Fi (15%).

Jet2.com & Jet2holidays announce new destinations for summer 2016 JET2.COM and Jet2holidays have launched their biggest flights and holidays programme for summer 2016, which features 209 routes to 51 destinations across the Mediterranean, Eastern Mediterranean, Canary Islands and top European cities. A total of 5.9 million seats will be available next year across seven UK bases, three million of which are to top Spanish destinations. Key developments include the leisure operator’s biggest growth at Edinburgh Airport with 12 new destinations including Antalya, Crete, Dalaman, Gran Canaria, Lanzarote, Paphos, Rhodes and Tenerife, plus exclusive routes to Kefalonia, Larnaca, Vienna and Zante; significant growth at Newcastle International Airport with a seventh aircraft and more than 750,000 seats to 29 destinations; an exclusive destination for Northern

Ireland, Fuerteventura, plus two new routes for East Midlands Airport - the Greek island of Kefalonia and Italian city, Verona; and further growth at Glasgow Airport with 50,000 more seats. Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “This is going to be our biggest season ever. We know travel agents want to give their customers even more opportunities to go on holiday to their favourite destinations. This is why we are adding more new and exciting places for people to visit plus increasing capacity and adding earlier flights to our most popular leisure routes. "We are a fast growing business and Edinburgh is an important base for us. We want to give our loyal local customers even more choice and flexibility when it comes to their holiday planning for next year. The 12 new routes are what local people have been

Last chance to vote! Voting closes this Friday for Travel Bulletin’s Star Awards 2015, so it’s your very last chance to vote for your favourite suppliers. Visit www.travelbulletin.co.uk/awards/how-to-vote. The awards shortlist will be revealed on Friday June 26.

May 29 2015

Steve Heapy (left) from Jet2.com and Gordon Dewar from Edinburgh Airport celebrate the new launch

asking for and with the four exclusive routes – Kefalonia, Larnaca, Vienna and Zante – we are giving people new and exciting places to visit. Agents can certainly capitalise on the exclusive new routes as they are fantastic, brand

new places for people to visit. It’s also the first time they can sell our great value package holidays to the Canary Islands, Greek Islands and Eastern Mediterranean." For further information visit trade.jet2holidays.com

Launch of CMV's Magellan world cruise Cruise & Maritime Voyages (CMV) has announced the launch of its first Round the World Cruise on its new flagship, Magellan, which will set sail from Tilbury on January 5, 2017 circumnavigating the globe over four leisurely months cruising via the West Indies, Panama Canal, French Polynesia, Australasia, South East Asia and the Far East, India, the Red Sea, Suez Canal and the Holy Land and Med, before returning to Tilbury on May 5. Nine shorter cruise sector options are also available based on Auckland, Sydney, Hong Kong and Singapore itineraries. Early booking twin saver fares represent savings of up to 40% and start from £8,999 or £75 per person, per night with a reduced 25% single supplement on superior grades starting from £13,629. Call 0844-963 0000 for details.

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Summer breaks at Butlin’s from £95 BUTLIN’S IS offering families deals on selected short breaks during the school summer holidays. From July 17 to September 4, three- and four-night breaks start from £95 per person and are available at all three seaside resorts. Entertainment for the summer includes the former Redcoat Stephen Mulhern, who returns with a variety show on every midweek break during the school holidays. Diversity will also perform live on selected breaks and the Big Top Circus is back, complete with performances from trapeze artists, aerial gymnasts and circus clowns. Families with tots can also enjoy PLAY-DOH’s new ‘PLAY-DOH Live’ show, Tree Fu Tom and Cbeebies star Katy in her new show ‘It’s Time with Katy’. Prices are based on four sharing a standard selfcatering apartment at the Minehead resort, based on an August 31 arrival for four nights.

Explore the South West from Norwich OMEGA HOLIDAYS is offering a new seven-night escorted holiday by air to Devon, Cornwall and the Eden Project, departing on Sunday July 26 from Norwich. It includes flights, three-star accommodation with a three-course dinner and breakfast, transfers, admission to the Eden Project and full day excursions to Torquay and Dartmoor National Park. Prices lead in at £599 per person and the company is also offering a flight-only option from £99 return. For further information visit www.omega-holidays.com

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newsbulletin Explore launches new tours to Uzbekistan, China and Indonesia EXPLORE HAS launched three new Discovery tours to China, Indonesia and Uzbekistan, taking customers off the tourist trail to gain an authentic travel experience. Whether it’s exploring the Silk Road, searching for Komodo Dragons or celebrating the Chinese New Year at Dejilin Monastery; there is a unique and exciting adventure for everyone. A new Highlights of Uzbekistan option offers a sevenday tour to the Silk Road cities in Central Asia. This fast paced adventure takes customers on a journey to the walled city of Khiva, through the old caravan route to Bokhara and to the monuments in Registan Square in Samarkland. Customers will also learn about the colourful history of the Silk Road and explore the capital of Tashkent. Tours depart in September and October and cost from £1,099 per person including flights; six nights' hotel accommodation with breakfast; transport; and the services of a tour leader, driver and local guides. The company's new Volcanoes, Dragons and Beaches is a 12-day tour to the islands of Bali, Flores and Komodo in Indonesia. It visits Ubud and its Balinese temples, Kelimutu - famous for its three colourful acid crater lakes and Komodo National Park to go in search of the infamous Komodo dragon. Customers will also spend a night on the waters of the Komodo archipelago as well as relax on the beaches of Sanur. Tours depart in September and October and cost from £1,872 including flights; ten nights’ hotel and one night boat accommodation on a bed-and-breakfast basis; transport; and the services of a tour leader, driver and local guides. Meanwhile, a 14-day Festivals of Yunnan tour of China takes in the Chinese New Year celebrations including the Midu Huadeng Festival, known as the Flower Lantern Festival. During the trip, guests will also visit a giant panda sanctuary in Chengdu and explore the Shaxi Friday market. Customers will welcome in the New Year at Dejilin Monastery while watching traditional dances and blessings. Tours depart in February 2016 and cost from £2,747 including flights; seven nights’ hotel and six nights’ guesthouse accommodation on a bed-andbreakfast basis; transport; and the services of a tour leader, driver and local guide. For more information or to book visit www.explore.co.uk, or call 01252-884723.

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Last chance to offer up to 50% off with Amadeus LATE DEALS with 50% off published fares are being offered by Amadeus River Cruises on bookings made by May 31, for a selection of departures on its eight-day Classical Danube sailings on Amadeus Silver and the newly-launched Amadeus Silver II. Net rate prices start from £525 per person (cruise only) on three departures – June 21, August 16 and October 1 and include transfers from Nuremberg (for Passau) or Budapest airport or rail station to the vessel. Sailing from either Passau or Budapest, the cruise calls at Regensburg, Linz, Melk, Weissenkirchen, Vienna, Bratislava and Esztergom. Also included in the price is a cocktail reception, welcome dinner and

Captain’s gala dinner; gourmet dining with all meals included; freeflowing quality red and white wines, beer and soft drinks with every dinner on board; complimentary WiFi; and entertainment including lectures, cooking demonstrations and music performances. A choice of four excursion packages is available with prices from £78 for a programme featuring four city tours, rising to £363 per person for the most comprehensive option featuring a minimum of 12 tours along the route. The cruise-only rates enable agents to build a bespoke package to meet their clients’ requirements. For further information call 01252-714477 or visit www.amadeusrivercruises. co.uk

Game of Thrones deals by SuperBreak GAME OF THRONES fans can now enjoy a short break in Ireland with the chance to explore two of the main areas where the show's most iconic scenes were created. SuperBreak has launched two new tours that can be added to any hotel booking. Highlights of a Wasteros Tour, which leads in at £35 per person, include Cushendun to visit the cave which featured Melisandre giving birth to the shadow assassin; Ballintoy Harbour where Theon Greyjoy comes back to Pyke Harbour; Larrybane - where Renly swears to Lady Stark that he will avenge Ned's death, but meets his end at the hands of the shadow assassin; The Dark Hedges where Arya Stark makes her escape down The Kings Road; and a visit to Giant’s Causeway. A Winterfell Tour leads in at £40 and highlights include Tollymore Forest Park – to visit the place where the Dire Wolf Pups were discovered, and also where the Whitewalker ambush took place; Inch Abbey – the site where Lady Catelyn Stark heard of Ned’s death, and where Robb was then made King of The North; and finally Audley’s Castle and Castle Ward – the location used for King Robert Baratheon’s arrival at Winterfell and numerous other scenes featuring the Stark family. Tours can be added to any Belfast hotel when booking, and overall packages cost from £122.50 per person including two nights' room-only accommodation at the three-star Ibis Belfast City Centre Hotel and the Game of Thrones Westeros Tour. For details visit www.superbreak.com/agents or call 01904-436000.

Scenic launches agent competition to mark launch of 2016 brochure

SHOPPING SPREE... The Louisiana Office of Tourism gave away up to £400 in Harrods vouchers in February, through a competition with Travel Bulletin. Pictured with the state's Neil Jones is one of the winners, Sharon McConway from North America Travel Services, who won £250 in vouchers.

May 29 2015

SCENIC HAS issued its 2016 Europe River Cruise brochure, which showcases a comprehensive portfolio of all-inclusive journeys through central Europe, France, Russia and Portugal. Highlights include new Portugal cruises on Scenic Azure; an enhanced collection of Enrich experiences and Freechoice activities; lower prices; and a comprehensive list of inclusions and destination information. To mark the launch, guests who book their 2016 river cruise by July 31 will save a minimum of £1,500 per couple, with additional savings available on selected French departures. Prices start from £1,495 per person, based on an eight-day Danube Delights adventure from Nuremberg to Budapest. Meanwhile, for every

2016 Scenic river cruise booking made, agents win a prize and earn a letter. The aim of the game is to sell a total of six cruises and spell out ‘WONDER’ in full to be awarded the top prize of a luxury cruise for two. To order the brochure visit www.tradegate.co.uk or email agencysales@scenic.co.uk to register 2016 bookings.

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Enjoy diving in Tabarka Discover the archaeological site of Dougga

www.cometotunisia.co.uk

HERE I COME.

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Notes from . . . n o t n a m Nor

Newsbites ●

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ACK FROM a brilliant fam trip led by Sandra Bruce who is the UK representative for the Halkidiki Tourist Board – big thank you for asking me! We had a lovely guide called Tania who made sure we were where we were supposed to be & full of information. Stayed at the Capsis Hotel in Thessaloniki and talk about brilliant service; we were late arriving and even though the dining room had closed at 10.00 they still cooked us a fantastic meal for 14 of us. One of the best things about this hotel is that a lot of the staff have been there many years. It was lovely to be greeted by Kostas, one of the doorman and he remembered me from last year. Was also great to be met by Anotoli again the next morning, who is so enthusiastic. The hotel has a wonderful pool on the top floor where you can see the city and it’s not far to walk to the harbour. Next day it was off for a city tour and a visit to Vergina Museum whish features treasures and the tomb of King Phillip II. Then on to the Kassandra Palace for one night - a lovely hotel on the beach which has a new spa. It was Athitos village the next morning for a stroll through the village and coffee at the Blue Bay Hotel perched just above the beach, followed by lunch at one of my favourite hotels - Antigoni Beach Resort, run by Christos and his family. It’s just across from the beach and you would not believe how beautifully decorated the rooms are. We had coffee at the Thalassokipos Hotel with the most fantastic views - what a wonderful chill out retreat. Dinner and overnight was at Porto Carras with its own harbour, beach, horse-riding, watersports, spa and even its own wine cellar! Morning saw us setting off to the Ouranoupolis region and a cruise round Mt Athos Byzantine Monasteries where only monks live. We had lunch at Eagles Palace in a lovely courtyard setting. I will tell you more about the trip next time! ‘It is never too late to be what you might have been’ and ‘The more you lose yourself in something bigger than yourself, the more energy you will have’.

by SANDRA MURRAY in Normanton, Yorkshire

To respond to any of Sandy’s comments email lauretta.wright@travelbulletin.co.uk

May 29 2015

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SWINGIN GRONINGEN, the largest free jazz festival in the Netherlands, promises music lovers three days of the finest jazz, funk, soul, groove and dance music from June 11-13. Flybe, operated by Stobart Air, is offering seat-only prices from £39.99 one-way from London Southend Airport. For details see www.flybe.com PHASE 1 of the new 'touch and go' public websites was unveiled as an option for homeworkers at the Your Holiday Booking conference in Crete earlier this month. The site is aimed at supporting agents who want to showcase Yourholidaybooking.com stock, create new business and increase their client base. It is free for YHB homeworkers and allows them to take ownership of their dedicated website, updating and personalising stock description and content. BELLEAIR HOLIDAYS has revamped its website to make it easier for agents to navigate the site and access information for customers. It gives agents the chance to extend their selling opportunities with inspiring itineraries and added value packages for Sardinia, Sicily, Sorrento and Ischia as well as Malta and its surrounding islands. See www.belleair.co.uk

Brittany Ferries marks return of Barfleur vessel to Poole with new deals BRITTANY FERRIES' Poole—Cherbourg ferry Barfleur returned to service this month following an extensive tenweek, £10million refit and, to mark the occasion, the company is offering three value holiday offers to Cherbourg. A one-night 'Cruise & Stay' hotel break leads in at £64 per person and is ideal for discovering the old port and La Cité de la Mer where guests can take in an exhibition on Titanic, see the aquarium and tour a decommissioned nuclear submarine. The price includes return travel from Poole or Portsmouth and one night’s breakfast stay at a choice of hotels. It is available for travel before June 30 and from September 1. Alternatively, a one-night 'Gourmet Break' costs from £89 and includes return travel from Poole or Portsmouth, one night’s breakfast stay at the Ambassadeur Hotel overlooking the port and a three-course dinner and aperitif. The offer is available until June 27 and from September 8. Meanwhile, a St Vaast la Hougue 'Cruise & Stay' hotel break leads in at £89 which includes taking a car, and is ideal for guests who want to discover the Cotentin peninsula. Additionally, customers are entitled to two-forthe-price-of-one entry to Cherbourg’s Cité de la Mer, which offers a unique insight into man's adventures under the sea. To book or for more information see www.brittanyferries.com/offers or call 0871-244 1400.

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agentbulletin Booking incentives ●

SILVERSEA IS giving agents the chance to win a Mediterranean cruise in a new trade incentive scheme. Any agent who makes a confirmed booking by June 7 will be entered into the draw. During the competition, more than 1,500 limited edition chocolate bars are also being distributed to agents across the UK. Six chocolate bars will contain a silver ticket which entitles the agent to a European ship visit during the summer 2015 season, and a further 30 bars will offer a £20 Love2Shop voucher.

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AGENTS CAN be in with a chance to win one of two £100 shopping vouchers as part of Travel 2’s new ‘Experience Virgin Australia’ campaign by making a booking (including Virgin Australia flights) by June 14. Meanwhile, agents who make a new booking to Las Vegas that includes flights and minimum of three nights’ accommodation by June 7 will be in with the chance of winning £500 towards a Vegas-style night out. For details visit www.travel2.com

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AURORA EXPEDITIONS has extended its Antarctic Agent incentive and is giving agents until Monday (May 31) the chance to earn a $250 cash card for every Antarctic booking made (in addition to commission) on selected 2015/16 season departures. Agents need to return their clients’ completed booking and deposit on the following departures to be eligible for the cash card incentive: Scotia Sea Springtime (November to December 8), Spirit of Antarctica (December 8-19), Christmas in Antarctica (December 1929) and New Year in Antarctica (December 27 to January 6, 2016). For details email info@auroraexpeditions.com.au

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COSMOS TOURS & Cruises is offering agents the chance of winning a pair of tickets to see the West End musical ‘Memphis’ plus an overnight stay at a London hotel. Runner-up prizes include two pairs of tickets to visit ‘Elvis at the O2: The Exhibition of His Life’. Any agent making a booking on any of the company’s North American holidays before June 5 will be entered into the prize draw. Agents should email their name, ABTA number and booking reference to agencysales@cosmostours.co.uk

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AGENT COMPETITION

FUNWAY HOLIDAYS has tea med up with Sonoma County, Sacramento, South Lake Tahoe and United Airlines on a new cam paign called ‘SIP & SKI 365’, which runs until July 10. The campaign aims to showcase northern California at its best and includes a weekly mailsh ot to agents and agency window flyers. It als o includes a competition offering agents the cha nce to win a SIP & SKI experience including Econom y flights with United Airlines, three nights in Son oma Wine Country, three nights in Sacramento and three nights in South Lake Tahoe, plus act ivities in all three destinations and car hire. To enter visit www.sipands ki365.co.uk

AGENT OFFER

to take a fourHAVEN IS giving agents the chance per family. £59 for ilies night break with their fam s in June date cted sele Agents can book a break on a deluxe ring sha ily fam and the price is based on a up to six ps slee that van two- or three-bedroom cara isurenele our w.b ww t or eight people. To book visi tab the er und form the sales.co.uk and complete to il ema and ls’ ‘For You – Educationa trade.sales@bourne-leisure.co.uk

TULIP TALES.... Visions Holiday Group and Turkish Airlines recently hosted a fam trip to Istanbul and the Bodrum Peninsula. Pictured at a tulip festival in Istanbul are, from the left: Julie Croucher, Travel with Jules; Maria Gethins, Worlds Apart Travel; Abbey Thomas, Visions Holiday Group; Laura Rattue, Bath Travel; Melanie Knight, Courtney World Travel; and Maddie Kipps, Visions Holiday Group.

May 29 2015

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newsbulletin New summer campaign from Cosmos Holidays puts focus on value & service COSMOS HOLIDAYS has launched its latest consumer marketing campaign for the summer season focusing on great value deals, with the added promise of a unique service offered by Cosmos Concierge. Entitled ‘Make your holiday a HoliYAY’, the new creative campaign focuses on the excitement of booking and going on holiday, with the holiday ‘yay’ moments - made better by Cosmos Concierge, which is exclusive to customers. Operated by experienced and knowledgeable overseas staff, the service offers free of charge advice on a wide range of local services and is available to customers prior to and during their holiday, and also when customers return from their travels. No request is too large or too small from advising on the local supermarket that offers the best

value for money, to arranging for a beach to be sectioned off for a wedding proposal. The operator is highlighing a range of deals including thousands of holidays less than £199 per person when booked by June 12. Commenting on the campaign, the company's marketing Director, Kevin O’Regan, said: “There is a perception that a keenly priced holiday means compromise – inconvenient flight times or a restricted choice of hotels or destinations. We want our customers who are looking for a great deal for summer 2015 to know that with us this is not the case. They can get great value with all the added benefits of Cosmos Concierge." For further information see www.cosmosagents.co.uk

Up to £1,400 off per couple & agent incentive from Avalon Waterways AVALON WATERWAYS has launched its European 2016 brochure featuring a choice of river cruises with durations from eight-24 days, savings of up to £1,400 off per couple as well as a £25 Love2Shop voucher incentive for agents making bookings before June 30. The 2016 full European programme includes cruises on the new Suite Ships Avalon Passion and Avalon Imagery II, due for delivery in spring 2016. Avalon Passion will sail the longer river cruise itineraries including the 11day ‘Legendary Danube’, the

13-day ‘Blue Danube Discovery’, the 13-day ‘European Splendour’ and 14-day ‘Blue Danube’ to the Black Sea. Avalon Imagery II will sail the eight-day ‘Romantic Rhine’. Lead in prices, to include the early booking savings, are from £1,495 per person for an eight-day ‘Paris to Normandy Landing Beaches’ cruise. The two new ships will bring the number of Suite Ships to 12 and fleet total to 16. All Suite Ships have two decks of Panorama Suites at 200sq.ft, 30% larger than industry standard,

IN TRANSAT... Air Transat hosted a breakfast Q&A session and an aircraft tour of an Airbus A330 for 14 agents at Glasgow Airport recently. Pictured on the tour are, from the left: Cheri Smith, Travel 2; Jim French, Walter Wolfe and Joselin McGhee, Travel Counsellors; Kenny Donnelly, GLA Airport; Lisa Larose, Air Transat; and Graham Eadie, Glen Travel.

May 29 2015

representing 80% of staterooms on each ship. All are well-appointed with wall-to-wall sliding panoramic windows opening to create an open-air balcony, as well as large private bathrooms with full shower, spacious storage, L’Occitane bath products, Comfort Collection beds and Egyptian cotton linens. Two new cruises will be introduced for 2016 featuring Holland and Belgium. An eight-day ‘Charms of Holland and Belgium’ costs from £1,719 per person (which includes a £350 per person saving) features the historical cities of Amsterdam, Antwerp and Ghent and landmark sights of the windmills of Kinderdijk, as well as the spring blooms of the Keukenhof Gardens plus the towns of Willemstad and Middelburg. A nine-day ‘Pride of Belgium’ leads in at £1,765 and includes a £350 per person saving. It features visits to the Battlefields of Ypres and Eastern Flanders, as well as guided visits to Maastricht, Antwerp and Ghent. Departures are available throughout April. Two new history themed cruises for 2016 include the newly introduced ‘Pride of Belgium’ cruise featuring a special WWI themed departure on April 4, and the newly named ‘Danube

Dreams’ cruise featuring a special themed departure on April 13 on the history of the Hapsburg Empire. Both feature special on-board lectures. Meanwhile, three new special ‘beer themed’ departures have been introduced on ‘Charms of Holland & Belgium’ (April 12), ‘Danube Dreams’ (March 30) and ‘Blue Danube Discovery’ (November 9). All will include discovering more about regional beers with on-board tastings and lectures, as well as visits to historic breweries and a pairing dinner with beers chosen to complement regional dishes. The 2016 programme will offer the most flexible choice of travel options with flights from up to 21 UK airports, connecting rail travel from the UK to all European cruises with overnight city stops enroute, as well as the choice of making own travel arrangements. Early booking savings are available on bookings made before June 30 and prices include flights, a private home pick up service (within 100 miles of the departure airport or station), transfers, seven nights' full board luxury cruise accommodation, a range of guided excursions, onboard gratuities and all taxes.

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puzzlebulletin Travagrams

Su Doku Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle Number: 021

Can you solve the following anagrams to decipher the destination & tour operator?

Study Rune Wow

A➠

B➠

Tour operator specialising in trips to China, Southeast Asia, Japan and India

C➠

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to:

Wear Nelson Louisiana’s ‘Big Easy’ on the Mississippi river

Where Am I?

competition@travelbulletin.co.uk Closing date for entries is Thursday, June 4th. Solution and new puzzle will appear next week.

Fitou is produced in this wine region.

Crossword

Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 021

Across 1. P&O family-friendly cruise ship (7) 4. Help yourself to cash here, initially (3) 6. Private island on the Thames at Twickenham, ___ Pie (3) 8. City where you can visit Napoleon's birthplace (7) 9. The largest island of the Cyclades (5) 11. Sicily's highest Mount (4) 12. Edinburgh airport code (3) 14. American actress, ___ Hathaway (4) 15. One of the New England states (5) 17. Belgian city and port (7) 19. Swanky San Francisco district, ___ Hill (3) 20. Gardeners' World presenter, Monty (3) 21. Former currency of Greece (7)

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Down 1. City host of the recent Eurovision Song Contest (6) 2. Country initially, with Atlantic and Pacific coastlines (3) 3. City home of Disneyland (7) 4. Georgetown is the capital of this remote South Atlantic island (9) 5. EastEnders lottery winners Alfie and Kat who recently left Albert Square (4) 7. Kentucky city, known as the Horse Capital of the World (9) 10. Popular summer and winter resort in the Tyrol (7) 13. Belgrade is the capital (6) 16. Currency of South Africa (4) 18. Flag carrier of Pakistan, initially (3)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 30 May 29 2015

S03 TB2905 2015 News 2_Layout 1 27/05/2015 10:50 Page 12

bulletinbriefing

Industry Insight by... It’s a family affair: Colin O’Neill, business development director at The Advantage Travel Partnership, offers an insight into the planning of the group’s annual overseas conference IVEN THE Advantage conference is a key event on our annual calendar, you will not be surprised to learn that a review of the conference will form the basis of my column this month. I am also conscious that many of the key themes of the conference have already been covered in Travel Bulletin and whilst I would be very happy to go over them again, I suspect you may consider it overkill. As an alternative, I want to give you an insight into the event from an organiser’s perspective, starting with the rationale for spending so much time and effort creating the event in the first place. In essence, our annual conference largely typifies the core purposes of the Advantage Travel Partnership organisation which are:

•To truly understand our members and their businesses and to provide services, advice and support to improve the quality of them. • To serve as a communications hub between our members and key business partners, both in the leisure and business travel sectors of the market. • To create a culture of belonging and a family spirit where companies and individuals enjoy doing business with one another. As you can see, those core values essentially form the cornerstone of our conferences in that we bring likeminded people together to share a common experience, where new ideas on business improvements can be presented and debated, in an environment of trust, understanding and enjoyment. As far as the environment is concerned, it is fair to say that the beautiful holiday resort surroundings provided by the Sea Garden Resort and Mark Warner, helped to amplify the sense of belonging in that Advantage conference delegates largely had exclusive access to the entire resort. Extending the wider membership metaphor, we also realise that our members pay a fee to be part of the organisation and it is important that they obtain value for money for the services provided to them. Our members also have to go to considerable lengths to attend our conference; we never underestimate the 12

May 29 2015

"Looking ahead to our 2016 conference, the event will be very different again as we have decided to build the conference around a mini cruise. Taking place during the middle of April, the conference will allow us to combine on-board conference sessions and events as well as shore excursion to leading Mediterranean destinations…" time, effort and cost that goes into attendance. Which is why it is important to survey each of our delegates following the event to understand the things that they enjoyed and found of value in and, equally as important, the areas for improvements. In the build up to our 2015 conference, we implemented a number of changes to the overall event directly as a consequence of feedback received from our 2014 conference in Dubai. I suspect that we make further adjustments to next year’s programme following delegate feedback in Bodrum. Looking ahead to our 2016 conference, the event will be very different again as we have decided to build the conference around a mini cruise. Taking place during the middle of April, the conference will allow us to combine on-board conference sessions and events as well as shore excursion to leading Mediterranean destinations - a real mix of business and pleasure. It should also be noted that given the scale and importance of the cruise market to UK travel agents, it is highly appropriate that we should choose to hold our next major event on a cruise ship, that ship being MSC Fantasia, the flagship vessel in the MSC fleet. And so things move on and the curtain comes down on another Advantage conference, but we will never lose sight of the opportunity to create environments of mutual learning for our members and business partners to improve the quality of service that they are offering their customers. www.travelbulletin.co.uk

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newsbulletin Insight issues Europe 2015/16 autumn, winter & spring collection INSIGHT VACATIONS has launched its 2015/16 Autumn, Winter & Spring Europe programme including the Eastern Mediterranean and Christmas Markets. The new brochure includes 40 premium class and luxury holidays, with prices up to 28% lower than the summer programme. It also features three new Christmas Markets itineraries in Poland, Austria and Italy, plus three new Insight Gold Luxury journeys in Egypt. Paul Melinis, the operator's head of sales, said: "Along with perennial favourites like Alpine Christmas Markets and Winter Wonderland we are very excited to be adding three new itineraries that visit some of the lesser known Christmas Markets in Poland, Austria and Italy. All of our itineraries offer unique Signature Experiences like meeting a local stallholder at the Vienna Christmas Markets and sampling the Austrian delicacy of Linzer Torte or taking a horse-drawn carriage through the Tyrolean Capital of Innsbruck.” Signature Experiences on other itineraries include a paella cooking demonstration in Valencia with a master chef and a journey by cable car and cogwheel railway in Switzerland to a mountain summit for views over Lake Lucerne. The new 2015/16 winter programme also reintroduces the company's Egypt itineraries, with three new Gold Luxury journeys, each of which incorporate cruising on the all-suite River Tosca on the Nile. As an example of prices, a seven-day Christmas Markets of Germany, Austria & Italy leads in at £1,675 per person and travels from Munich to Venice, visiting five Christmas Markets at a leisurely pace. It Includes a visit to Italy’s largest Christmas Market in Bolzano, where guests have the chance to meet a stall holder and enjoy a mug of steaming mulled wine and a piece of the local Zelten Christmas Cake. A festive horse and carriage ride in the Tyrolean capital of Innsbruck is also offered as a Signature Experience. Departures are available from November 29 to December 15. The company is offering guests an early payment discount of up to 7.5% off selected 2015/16 Winter Europe tours when they book and pay in full by August 31. For more information visit www.insightvacations.com or call 0800-206 1468.

WARE TO MEET... 18 independent travel agents from ten agencies in The Home Counties attended the most recent workshop of BRIGHT (Bringing Real Information & Guaranteed High Quality Training) in Ware, hosted by members from Viking River Cruises, Jersey Tourism, Cox & Kings, Explore, Kirker Holidays, Hurtigruten, Islas Canarias, 1st Class Holidays and Veloso Tours. Pictured are, from the left: Elizabeth Brackley and Frank Woolley of Romano Travel with Erika Fernandez of Islas Canarias. The next workshop and dinner events take place at The Hotel Llyndir near Chester on June 2 and in Belfast on June 3 at Ten Square Hotel. For details see www.brightconsortia.com or email colin@eventsfortravel.com to book or for details.

Funway issues 2015/16 brochure FUNWAY HOLIDAYS is launching its latest USA 2015/16 brochure this Monday, with new destinations plus special focus being placed on its range of holiday options available, including self-drive, coach, train, cruise and motorbike holidays. Also highlighted in the new brochure are National Parks with two new hotels featured in Yosemite National Park area, plus more emphasis on ranch holidays with the addition of Zapata Ranch in Colorado. The brochure, bookable for travel until December 2016, features a total of 90 new properties in some of the US’ most popular cities. New destinations include Wyoming, Montana and North and South Dakota, and prices start from £525 per person for seven nights in Orlando, staying in a Disney Area private three-bedroom home including flights with Virgin Atlantic from Gatwick on November 18. For details see www.funway4agents.co.uk

Warner Leisure Hotels launches new summer shows with four nights from £219 WARNER LEISURE Hotels has launched two new shows to kick start the summer season - ‘Destination Anywhere’ and ‘It’s a Swing Thing’. Performances will begin early summer and the shows will be split across all 13 of the company's historic country houses and coastal hideaways. ‘Destination Anywhere’ will offer guests a seat aboard the non-stop musical express, with a line-up of songs inspired by the joy of travelling. The show will premiere at Gunton Hall

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Coastal Village on July 9, Bodelwyddan Castle Hotel on July 14, Nidd Hall Hotel on July 15, Holme Lacy House Hotel on July 28, Cricket St Thomas Hotel on July 30, Lakeside Coastal Village on August 4 and Bembridge Coast Hotel on August 6. Meanwhile, ‘It’s a Swing Thing’ features infectious songs and toetapping dance routines as it pays tribute to great swing pioneers such as Glenn Miller, Bennie Goodman, Frank Sinatra and Michael Bublé. The show will premiere at Norton Grange

Coastal Village on June 30, Corton Coastal Village on July 8, Alvaston Hall Hotel on July 13, Thoresby Hall Hotel on July 16, Littlecote House Hotel on July 29 and Sinah Warren Coastal Hotel on August 19. Both shows are available during mid-week and weekend breaks. A four-night midweek break at Lakeside Coastal Village in Hampshire starts from £219 per person, based on an August 3 arrival and two adults sharing a standard room on a Simply Dine package.

May 29 2015

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technology Agent Facebook group from Club Med

DIGITAL DIALOGUE In this month’s column, Andy Speight, managing director at Digital Trip, looks at how technology plays an important role in inspiring travellers... HO ARE today's typical travellers? Generally speaking, they are digitally-savvy individuals, equipped with multiple web-enabled devices. They regularly surf the web, are engaged with social media and visit at least 20 sites for holiday research. More importantly, they expect a personalised experience with content that reflects their interests. Sources of inspiration for leisure travel range from personal recommendations and internet research (the two most popular sources) to TV, printed media and radio (lower down the list, but still playing a part). What would-be travellers are looking for are real-life stories that will engage, enthuse and reflect their own interests. To feed this appetite for real-life stories, 76% of travellers are posting photos on a social network and 46% share travel reviews. More than half of holidaymakers are inspired by friends' Facebook posts, and social media is the main source of travel ideas and inspiration for one in three travellers. Travellers are becoming increasingly reliant on reviews posted online. Research shows that these reviews are playing a major part in the decision-making process for travellers, with those aged 35 and under most likely to share their travel experiences online – via social media in particular. It is also this age group that are most influenced by online travel reviews. Regardless of demographics, online reviews are changing the face of travel, with 93% of travellers worldwide confirming that online reviews impact their booking decisions. The key challenge for travel companies is exercising an effective reputation management programme. In terms of how brands can get involved in social, videos make a good starting point. More than half of travellers will have viewed an online video from a brand to find out more about a destination or service. Videos help travellers make decisions, not just about where they want to go, but also where to stay and what to do when they get there. One of the key challenges for brands in this initial stage of the customer journey is fully engaging with them. As a brand you need to create interesting, relevant and visual content that will inspire your audience. You also need to encourage usergenerated content in the form of reviews to empower your brand advocates. Add regular monitoring of activity to the mix and you have the first stage of the customer journey in the bag. Another challenge that should be on every travel business' radar is personalisation; businesses must portray their brand in a way that treats every one of their customers as an individual. When travellers are presented with content that doesn't match their interests – or their place within the buying journey – they are less likely to remain on that site. Fact. Another key focus needs to be creating cross-channel engagement whilst also maintaining consistency. Websites need to be dynamic and mobile-enabled to allow customers to conduct their research as and when they choose. Providing a more personalised experience based on users' profiles, online behaviour and search patterns is something travel businesses can no longer ignore.

May 29 2015

CLUB MED has created a Facebook group which allows its trade team to educate and incentivise agents on new updates, as well as help them to market to their clients. The site posts the latest resort news in real-time, along with offers, reviews and discounts, providing travel agents with material to help sell the company’s holiday experience and encourage a two-way communication between the operator and travel partners. The group aims to ease the entire selling process for agents with marketing materials, including downloadable flyers, window posters and videos of resorts available to share.

Virtual cruise ship experience from MSC MSC CRUISES has developed fully immersive virtual reality tours of its ships in partnership with Samsung. The technology will be showcased at Expo 2015 in Milan until October 31 and then made available to top UK and European travel agent partners to enrich the

way clients are introduced to the line’s experience at the time of sale. Users can ‘walk’ freely through key areas of the ship, take a seat in the ship’s theatre, watch a show and, with the 360° sensory technology, smell aromas that fill the air of the line’s restaurant.

InBrief ● VIRGIN TRAINS is launching a trial of a new lost property recovery

system. With HomingPIN, customers receive a unique PIN code to register on the website along with a luggage loop, key ring and a set of labels – each with their unique code printed on – which can be attached to their possessions. If a lost item is found, the PIN code is entered on the website to be matched back to the owner. See www.homingPIN.com ● TRAVELPORT HAS announced a renewed long term agreement

with Deutsche Bahn. Since the creation of Travelport’s ‘RailMaster for DB’ reservation tool, the system is now deployed in 18 countries outside of Germany and offers a mobile ticket service. ● THOMSON AND ITV are to offer a 50% discount on a month’s

subscription to ITV Essentials. Available on desktop, iPhone and iPad, ITV Essentials is offered in 12 European countries with a 30 day catch up window. The partnership will run until November 10 and the promo code is THOMSONTV. ● INTUITIVE HAS announced it now offers ‘mix & match’ flights

through its flagship reservation platform iVector. The flight search combines two single searches when a user looks for a return flight. This enables them to find and book the most suitable flights even if the airline is different for the outbound and return journeys. See www.intuitivesystems.com ● A ‘SELF-sustaining community tech hub’ in the shape of a date

palm, The Smart Palm is a man-made tree that provides free Wi-Fi and information services as well as eight high-speed phone and tablet charging points for the public to use for free in Dubai’s parks and beaches. See www.visitdubai.com

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airtravel

Qantas launches ‘Joey Club’ QANTAS’ YOUNGEST flyers will enjoy a range of new benefits when travelling with the airline, with the unveiling of ‘The Joey Club’. Children’s entertainment group, The Wiggles, has joined the carrier in the new programme which aims to create memorable and engaging travel experiences for children and their families. Initiatives of the club include a novelty passport for new Australian-based Frequent Flyer members (aged three-ten) where they can record details of their flight; dedicated kids’ menus in domestic lounges, including made to order sandwiches in animal shapes, fresh fruit and snacks such as popcorn and sultanas; and larger investment in children’s inflight entertainment channels. To celebrate the launch of the new club, the airline is waiving the normal joining fee of $89.50 to offer a complimentary membership for children at qantas.com/kids until December 31.

InBrief ● TAP IS offering value fares to Porto for a spring getaway, starting

from £120 return. The carrier flies from Gatwick to Porto 14 times weekly. To book visit www.flytap.com or call 0345-601 0932. ● THOMAS COOK Airlines has confirmed its ongoing commitment

to Manchester, Stansted and East Midlands Airports through extension of its agreements for a further five years at each airport. To celebrate the commitment to Manchester Airport, the airline has also announced new routes with two flights a week to both Los Angeles and Boston from May 2016.

Bangkok Airways has joined oneworld’s Global Explorer roundthe-world fare programme as operating carrier only. It is the first time that the carrier’s flights have been made available through a round-the-world fare. Global Explorer offers simple and flexible worldwide travel with prices based on the cabin class chosen and the total distance travelled. For details visit www.bangkokair.com

Survey reveals higher level of interest for in-flight connectivity in Europe GOGO INC., an aero communications service provider, recently conducted a global study on traveller interest in in-flight connectivity and connectivity related products and services. The study revealed that interest in these products and services is significantly higher in Europe and the Middle East despite the fact that fewer connected aircraft are operating in these regions compared to within the US. The results found that 80% of air travellers in Europe and the Middle East are interested in using in-flight Wi-Fi, compared to 74% of US travellers and, when it comes to wireless in-flight entertainment, 67% of travellers in the Europe and Middle Eastern regions show a strong interest compared to 59% in the US. According to the survey, air travellers within Europe and the Middle East are more likely to carry their own Wi-Fi enabled devices on a plane and, in most countries within the region, are more willing to pay for all in-flight services when compared to travellers in the US.

● NORWEGIAN IS continuing to expand its long-haul network with

new direct routes. From November, the airline will launch a nonstop service between Gatwick and the Caribbean island of Puerto Rico, and from this month, Pula in Croatia has been added as a new destination from Gatwick. The airline is also adding more weekly flights between Gatwick and New York.

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● JET AIRWAYS has increased the number of codeshare flights it

offers with strategic partner, Etihad Airways, to include new destinations in North America, Europe (Edinburgh) and Australia.

May 29 2015

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eventbulletin Travel Bulletin recently held an Airline Showcase event at the Radisson Edwardian Blu in Manchester. Agents had the opportunity to meet up with a variety of suppliers, enjoy a buffet evening meal plus the chance to win a selection of prizes…

MANCHESTER

LUFTHANSA LIFT OFF…Paul Bullough (left) from Lufthansa Group with Holiday Getaway agents Paul McMahon and Angela Lucas.

CANADIAN CHEERS…Kevin Rogers (left) from Air Canada enjoys drinks with Caroline Whitmore and Daniel Baker from Egenzia.

AIRLINE APPETISERS…Agents from Kuoni Travel catch up at the showcase. From the left are Michelle Shore, Joyce Buxton and David McKenzie.

LISTEN UP…Agents take note during one of the evening’s many engaging presentations.

May 29 2015

CONDOR CONGRATS…Jill Waite from Pole Travel collects a prize from Malcolm Aldcroft of Condor.

WINE TASTING....Matt Walder from Aegean is pictured with Rebecca Eaton (left) from Incorporate Travel Management and Debbie Reid from Key Travel.

BINGO WINNER…Receiving a prize from the evening’s bingo competition is Anna Hope (right) from Thomas Cook Altrincham with Travel Bulletin’s Gemma Reeve.

WINE WINNINGS…First prize in the bingo game went to Fae Bowman (right) from Bowman Travel Services, who is pictured with Gemma Reeve from Travel Bulletin.

WINNING SMILE…Jade Edwards from STA Travel wins a prize from Lufthansa’s Paul Bullough.

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eventbulletin

GIFTING GOODIES…Lynda Betsch (left) from Aegean presents a goody bag to winner Julie Healey from Prestbury Travel Group.

KOREAN KUDOS…Winner of Korean Air’s prize was Nuno Martins (left) from Flight Centre Oxford Road, who is pictured with the carrier’s Rob Brettell.

TRAVEL TREATS…Picking up her prize from Air Canada’s Kevin Rogers is winner Victoria Costello from Travel Counsellors.

IN THE BAG…Heidi Deverell from Prestbury Travel Group picks up her prize from Keith Harrison of Cathay Pacific.

ICE INCENTIVE…David McKenzie (left) from Kuoni Travel collects his prize from Icelandair’s Nick Beauchamp.

HIGH-FLYING HAMPERS…Daniel Baker from Egenzia receives a hamper from Jane Beeley of United Airlines.

HAVING A LAUGH…Denise Hodgson from Red Carpet Travel has a chuckle with Travel Bulletin’s Simon Eddolls.

CONSIDERING CONDOR…Agents are all ears at Condor’s table.

www.travelbulletin.co.uk

May 29 2015

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personalitybulletin

Neil Jones

UK account manager – New Orleans, Louisiana, Dallas & Maverick Aviation, Travel & Tourism Marketing At work What other companies have you previously worked for? Virgin Holidays for the best part of ten years and prior to that Ashdown Park Hotel in Sussex for six years.

At home What's your favourite household gadget? Sky+ Box, no question. It’s the best invention in recent times! What are your favourite TV programmes? Suits, Game of Thrones, Soccer Saturday, Elementary – I’m a bit late to it, but really into Prison Break right now! Who does the cooking? Me. I love to get in the kitchen if I have time to prepare and cook. What's a typical weekend for you like? Depends on the weather, winter indoors on the sofa watching all my Sky+ recordings, summer I have to be outdoors as much as possible. What's your guilty pleasure? Quavers – nothing more to say on that. What do you do to relax? Go to the gym more often than not, there’s no better stress relief! Or lie on a beach in the Caribbean works kind of well on that front!

If you could change one thing in the industry what would it be? APD and by change it I mean get rid or at least bring in line with other countries and apply fairly. What personal item do you have on your desk at work? Dallas Cowboys Cheerleaders Calendar. What's the best thing about your job? Miss World type answer but getting to visit amazing and diverse destinations and working with AWESOME people – that’s two, but hey I’m lucky obviously! What's a typical day like? There really is no such thing as a typical day in representation apart from monthly report time on the 10th & 11th! Otherwise my day can be any or all of the following; training sales agents, attending trade and consumer shows, working on marketing proposals, creating itineraries, product planning with tour operator partners, social media postings, planning or hosting

fam trips, attending industry events at cool venues – tough life I know…and that’s just the tip of the iceberg! What's your favourite travel app? My Delta Air Lines App. It lets me know where I’ve been and where I’m going! Who has been your inspiration in the travel industry? Angus Bond, a well-known and respected man in the industry that gave me my first opportunity to develop a career in travel and all round good guy! What was the last email you received? An email from Kathy at American Affair to confirm New Orleans and Louisiana training in September. What skill are you most proud of? Multi-tasking (yes males can do it!) it’s essential when working for multiple clients. What do you love about the travel industry? A predominantly great bunch of people that share a love for travel. Hey, none of us do it because it’s going to make us millionaires! Well unless your name is Richard Branson or Willy Walsh I guess?!

At play

What music do you listen to? My iTunes is pretty eclectic Blink 182 to Bob Marley, Jamiroquai to Johnny Cash or Professor Longhair to Passenger and anything in-between – NO Heavy Metal though thanks! Current favourite is Lindi Ortega if you’re interested?

Where would you most like to visit and why? I can’t decide between South America or Thailand, Cambodia & Vietnam – they’re somewhat out of my English speaking comfort zone and I’ve never been!

What is your best quality? Generosity – I hope others would agree?

What's your favourite movie? Depends on the mood but I can watch Fear & Loathing in Las Vegas any time, it’s just plain weird!

What's your favourite (non-work related) website? Sky Sports – no question! Football, F1, NFL & Boxing all in one place!

Do you have any nicknames? Far too many and very few appropriate for polite company!

What's been your latest DIY project? Completely renovated my flat from top to bottom; blood, sweat and tears but so worth it all.

What's your most embarrassing moment? My 19th birthday in Ibiza and the rep and my mates pushed me on stage and ripped my clothes off me in a bar – BAD TIMES!

May 29 2015

What are your hobbies? Going to the gym, football fanatic and not sure it counts as a hobby, but going on holidays?!

If you could invent a new law, what would it be? This can get very political – which I won’t, so how about everyone has to do at least one quantifiable and entirely selfless act each week?

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Create new opportunities for clients by encouraging ‘Slow Travel’

italy

by ALESSANDRA SMITH, press officer at the Italian National Tourist Board

HIS YEAR is special for Italy as Milan opens its doors this month until the end of October for the Universal Exhibition EXPO 2015 ‘Feeding the Planet, Energy for Life’. It will be a great challenge and a great opportunity for Milan (and the rest of Italy) as, during these six months, the city will become a showcase for the largest global event dedicated to food and the concerns and responsibilities related to food.

Culinary delights The event aims to answer some of the most important issues concerning food production/consumption in a growing world: from sustainability to zero-travel food, from obesity and starvation to food culture and traditions, and hopefully create a legacy on which to work after EXPO concludes. Some 145 countries will participate with their pavillions and the best of their technology, and it is expected that more than 20 million visitors will make it to the 1.1million sq.m of exhibition space. EXPO2015 will also offer a big party with thousands of events that will involve sensory itineraries for visitors at the National pavillions and dedicated clusters, as well as plenty of concerts, exhibitions, events in Milan and throughout Italy. For more information see www.verybello.it, www.expo2015.org/en/learn-more and www.wonderfulexpo2015.com The theme of EXPO2015 fits well and seemingly into the Italian culture that traditionally pays a lot of attention to the quality of its food and wines and favours a less hurried pace of life. The Slow Food Movement was born in Italy, in Piedmont in the 1980s, and it is now an international movement that defends regional traditions, good food and a slow pace of life, and recognises

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a strong connection between plate, planet, people, politics and culture.

Slow down & get more done Fired by the success and support for Slow Food, the Italians set about initiating the Slow Cities Movement and Slow Travel. Slow cities are characterised by a way of life that supports people to live slow. Traditions and traditional ways of doing things are valued. These cities stand up against the fast-lane, homogenised world so often seen in other cities throughout the world. Slow cities have less traffic, less noise and fewer crowds, and towns in Italy have banded together to form an organisation and call themselves the Slow Cities Movement. One of the defining elements of Slow Travel is the opportunity to become part of local life and to connect to a place and its people. Slow travel is also about connection to culture and it’s not restricted to urban settings. Many slow travel operators offer self-catering accommodation in rural areas. One of the pleasures of slow travel is the slow and thorough exploration of the local area. Guests can check out local markets and shops, savour café culture and do what the locals do, not only what the guidebooks say. Savouring the unexpected is also encouraged; delayed trains or missed bus connections can create new opportunities. Carlo Petrini, founder of the Slow Food Movement - September 2008, said: “We have lost our sense of time. We believe that we can add meaning to life by making things go faster. We have an idea that life is short and that we must go faster to fit everything in. But life is long. The problem is that we don’t know how to spend our time wisely.”

A land of culture, art, design and history - with 50 UNESCO World Heritage Sites, Italy has more than any other country on the World Heritage List. Guests can start discovering this with a virtual journey at www.italia.it

A site to see Visitors can also discover thousands of years of heritage at our archaeological sites and in the many internationally renowned museums of our cities; feel art become alive at the Venice Biennale, with its design and contemporary art focus, or in one of our many opera houses, like La Scala, La Fenice, Verona’s Arena; meet the best in international writing at Mantova’s Literary Festival, one of the Literary Festivals organised in Italy, or get a chance to see films and actors at Venice Film Festival; check the best in Italian design and fashion in Milan and Florence; and hire a costume and go to a Masked Ball or stroll through Venice during carnival. These are just a few examples of all that Italy can offer to the discerning traveller. And when a break from the art scene is called for, visitors can indulge in some retail therapy.

Director’s choice With about 8,000km of coast, dramatic mountains and gentle hills, it’s no surprise that Italy features regularly in films and TV programmes. Just recently, the Inspector Montalbano TV series reached large audiences in the UK and sparked a keen interest in the areas of Sicily and of the province of Ragusa featured in the series. Other recently broadcasted TV programmes such ITV’s ‘Gino’s Italian Escapes’, presented by Gino d’Acampo, and the BBC’s ‘The Trip to Italy’, with Rob Brydon and Steve Coogan, have proved popular with UK audiences and have inspired tourists to travel to Italy.

May 29 2015

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italy Year-round city breaks from Inghams INGHAMS HAS added two new all-year round city breaks for this year. A three-night stay in Naples leads in at ÂŁ459 including breakfast accommodation at the four-star Hotel Mercure Centro Angioino, BA flights and transfers. A three-night stay in Palermo costs from ÂŁ489 including breakfast accommodation at the four-star Hotel Plaza Opera, easyJet flights and transfers. The operator has also introduced three new island getaways to Elba, Capri and Ischia, with prices leading in at ÂŁ875 for seven nightsâ&#x20AC;&#x2122; half-board stay at the four-star Hotel Regina Cristina in Capri. The price includes BA flights from Gatwick and transfers. Meanwhile, a selection of new properties have also been added including four hotels in Santa Margherita Ligure and Rapallo in the Ligurian Riviera; three hotels in Viareggio and San Vincenzo on the Tuscan Coast; several new Tuscany villas and apartments in rural locations; and new Explorer Holidays including the new â&#x20AC;&#x2DC;Glorious Lakes & Gardensâ&#x20AC;&#x2122; holiday which offers a seven-night tour of Lake Garda, Lake Como, Lake Maggiore and Lake Orta. The company has also added several twin-centre options to link mountain and lake resorts such as the new Lake Garda Highlights itinerary featuring South and North Lake Garda. Desenzano is the base for the first four nights before guests transfer by leisurely lake steamer to Riva at the northern tip of the lake to spend a week in a three or four-star hotel. Saturday flights are available via Verona from ÂŁ999 per person including transfers, a full day tour of the Dolomites and Venice, plus a half day wine-tasting excursion. For more information see www.inghams.co.uk

BERGAMO FLY FROM YOUR LOCAL AIRPORT

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ITALY

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5 NIGHTS FOR THE PRICE OF 4 For stays until 17 Oct.

FLY DIRECT TO MILAN FROM 12 UK AIPORTS Any airline, any duration

Call 0800 008 7288 5030

www.classic-collection.co.uk May 29 2015

which is located in the heart of Lombardy in northern Italy, is highlighting a range of events and festivals taking place this summer. They include the reopening of Carrara (pictured) with masterpieces by Lotto, Rubens, Botticelli, Tiziano, Canaletto, Moroni and Pisanello; Palma il Vecchio exhibition, available at Gamec Gallery until June 21; and an Expogelato event, which is on until June 30 and offers workshops, events and tastings that will reveal the history, recipes and the magic of a food that appeals to all generations.

Rome-antic break from Jet2.com JET2.COM is putting on an additional flight to Rome for England rugby union fans wanting to see their team take on Italy in the Six Nations Championships next Valentineâ&#x20AC;&#x2122;s Day. Due to the anticipated high demand, the extra flight will allow fans to take a romantic weekend whilst also seeing their sporting heroes on Italian soil. It will depart from Manchester Airport on February 12, 2016 at 09:55 and return at 14:55 on February 15. Fans can also fly from Manchester to Rome at the earlier time of 08:25 on February 12, returning at 13:25 on February 15. Steve Heapy, the companyâ&#x20AC;&#x2122;s CEO, said: â&#x20AC;&#x153;Rome is one of our most popular destinations for a romantic Valentineâ&#x20AC;&#x2122;s break, so weâ&#x20AC;&#x2122;re expecting a high demand from England fans planning to combine a spot of rugby with romance. We always want to make sure our customers get to enjoy the things that matter the most, so this additional flight will ensure that they experience a memorable time, hopefully with a win for England!â&#x20AC;? To book or for more information see www.jet2.com

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W & Ďł >

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italy â&#x20AC;&#x2DC;Wine Trailâ&#x20AC;&#x2122; break from ChĂ˘teaux & HĂ´tels Collection CHĂ&#x201A;TEAUX & HĂ&#x201D;TELS COLLECTION has launched a wine trail break across a selection of hotels in France and Italy to give wine lovers the opportunity to immerse themselves in the art and traditions of the vineyard in

stunning locations. The package includes a minimum one nightâ&#x20AC;&#x2122;s breakfast stay, a complimentary bottle of regional wine, a visit to a wine cellar or vineyard, at least one oenological activity such as a

tasting or workshop; and an optional dinner. The break costs from ÂŁ134 for one night based on two sharing, excluding dinner. For further information visit www.chateauxhotels.co.uk H 29

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WĆ&#x152;Ä&#x17E;Ć?Ć&#x;Ĺ?Ä&#x17E; ,Ĺ˝ĹŻĹ?Ä&#x161;Ä&#x201A;Ç&#x2021;Ć? Ĺ˝Ĺś ĎŹĎĎ°ĎŽĎą Ď°Ď´ĎŹĎ°ĎŹĎŹ Ç Ç Ç Í&#x2DC;Ć&#x2030;Ć&#x152;Ä&#x17E;Ć?Ć&#x;Ĺ?Ä&#x17E;Ĺ&#x161;Ĺ˝ĹŻĹ?Ä&#x161;Ä&#x201A;Ç&#x2021;Ć?Í&#x2DC;Ä?Ĺ˝Í&#x2DC;ĆľĹŹ

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italy Western & Oriental expands specialist Italy Collection with new destinations Western & Oriental has announced an expansion to its Italy programme, which now offers an even more in-depth collection of tailor-made escapes across the country. Incorporating bespoke itineraries, new rail journeys, multi-centres and the operator’s Italian Intelligentsia excursions, the new collection also encompasses several new destinations for the operator relatively unknown to the UK holiday market, including the Valpolicella wine region and San Teodoro in Sardinia.

Secrets of Italy option from Trafalgar TRAFALGAR HAS added a new seven-day ‘Secrets of Italy’ itinerary that explores the destination’s Piedmont region, famed for its antipasti, amaretti and wines. Guests will begin in Milan before taking a scenic drive through the Aosta Valley to reach the Alba Region for a

four-night stay in Pollenzo. Highlights include visiting the medieval town of Cherasco, learning about the winemaking process, a tour of Asti and a Be My Guest experience at a local family run wine estate. Guests will also have the chance to take an excursion to Turin for a

sightseeing tour of the city with a local specialist before heading back to Milan. Prices start from £1,254 per person and include six nights’ breakfast accommodation, sightseeing and the services of a travel director throughout. For more information see www.trafalgar.com

As an example of prices, a seven-night alpine rail adventure ‘The Scenic Route to Lake Como’ takes guests through the snow-capped Swiss and Italian Alps from Zurich to Lake Como. Prices start from £1,625 per person based on two sharing on a bed-and-breakfast basis, including accommodation, private transfers and flights. For more information see www.westernoriental.com or call 020-7666 1234.

Riviera’s Rome option from £559 RIVIERA TRAVEL is featuring a five-day escorted tour to Rome. The tour is split into two days to offer visitors a more relaxed experience. Prices start from £559 per person including flights, transfers, breakfast accommodation in a centrally located four-star hotel, guided excursions and the services of a tour manager. For details see www.rivieratravel.co.uk/agents

InBrief ● CHIESA DEL CARMINE is offering a 20% discount on all

villa stays taken by June 20. The villa, which sleeps up to 14, is offering a special weekly rental rate of £3,969, discounted from £4,871 - a saving of more than £900. A complimentary four-course taster menu is also offered on arrival, and paired with Chiesa del Carmine wine, grown on the estate. See www.chiesadelcarmine.com ● A SEVEN-NIGHT ‘ITALIAN EXPRESSO’ is being offered by Contiki which offers a short, strong hit of all things Italian. Guests can walk in the footsteps of Roman Emperors, throw their three coins in the Trevi fountain and tour the streets of Venice. Prices start from £855 per person including breakfast accommodation, three regional dinners, sightseeing and the services of a trip manager. See www.contiki.com ● THE REGION OF EMILIA ROMAGNA has launched a 2015 campaign to promote the Via Emilia, the Roman road running to Milan through the sunny seaside resort of Rimini, through the history-packed Piacenza area; stopping off in the picturesque towns and cities of Cesena, Faenza, Forlì, Bologna, Modena, Reggio Emilia and Parma along the way. From the start to the end of the Via Emilia, travellers can expect to experience a series of diverse and unique itineraries, from exploring the home of the fast-car Ferrari brand in Modena to sampling Parmigiano Reggiano in its original birthplace in Reggio Emilia or Parma, visiting the oldest university in the world in Bologna, as well as appreciating UNESCO world heritage sights along the way.

May 29 2015

TRAVELSPHERE has introduced 'Secret Lakes of Italy', a tour of six relatively unknown, tranquil lakes, from Lake Levico to Lake Caldaro. Prices for the eight-day escorted holiday start from £899 per person. For details see www.travelsphere.co.uk or call 0800-987 5110.

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wintersports BALKAN HOLIDAYS

...is holding prices for skiing and snowboarding holidays in Bulgaria at the same levels as last year with a lead-in of £244 per person for seven nights in Pamporovo including flights. The operator is now taking bookings for wintersport holidays in Bulgaria, Slovenia and Romania. New for 2015/16 is free night skiing and boarding in Pamporovo, Bulgaria, staying at the Hotel Perelik; free lift passes and 50% off full ski or snowboard packs in Borovets, Bulgaria; pre-book an adult lift pass and get a second free in Bansko, Bulgaria; free ski/board storage in Bansko; 50% off ski and board equipment carriage on all the operator’s charter flights to Sofia; 15% off ski/snowboard services in Pamporovo; and 20% off lift passes in Kranjska Gora, Slovenia. Early booking discounts of up to £151 per couple are available, as well as a 5% loyalty discount for previous customers, free child places, single parent savings, group discounts and free luggage allowance. For details see www.balkanholidays.co.uk/agents or call 0845-130 1114.

New 'Winter Spirit' collection from Ramblers Worldwide offers range of activities FOLLOWING THE success of its last 'Winter Spirit' programme, Ramblers Worldwide Holidays has expanded its latest collection including snowshoeing, cross-country skiing, winter walking, sightseeing and Christmas markets. As an example of prices, a one-week Austrian Lake District Winter Sport Adventure, which includes snowshoeing and cross-country skiing in Austria's Salzkammergut region, leads in at

£1,085 per person. Highlights include the ascent (whilst snowshoeing) to the Hochmuehlech with panoramic views over the Dachstein and Stoderzinken; cross country skiing around Lake Odensee; the scenery of the Kampl summit and a stay at Apparthotel Montana in Bad Mitterndorf with its spa and wellness facilities. The price includes flights, transfers,

half-board accommodation, the services of a local instructor, hire of snowshoeing and cross-country ski equipment, Salzkammergut Adventure Card (offering a price reduction on 130 attractions in the region) and the services of a tour leader. Departures are from January 23, 2016. For details or to book see www.ramblersholidays.co.uk or call 01707-331133.

Inghams 2015/16 preview programme offers 91 resorts across nine countries INGHAMS’ NEW 2015/16 preview programme features 91 resorts in nine countries and a new Chalet Hotel in Tignes, in the Espace Killy ski area. The Chalet Hotel Curling sleeps up to 62 guests and is located in Val Claret, Tignes, a short walk to the nearest lifts. It is home to the operator’s new bar, the TiBar, already making an

impact on the après-ski scene, with live music and sports most night. Prices lead in at £535 per person including flights, transfers and seven nights’ catered board for a December departure. Also new is a train service to the Alps, providing a full eight days’ skiing in a one week holiday. Guests depart on Friday night from London

St. Pancras, then return overnight on the following Saturday. Arriving in the resort at breakfast time, guests can ski as soon as they arrive and on the second Saturday, whilst other guests are on their way back to the airport, rail guests have another full day on the slopes, as the return train does not leave until late evening. The operator

provides eight days’ ski/board and boot hire for the price of six, and a seven-day lift pass for the price of six days. Prices are from £455 including train travel, transfers and seven nights’ catered board departing in December and staying at Chalet Côte d’Arlin in Méribel. For more information see www.inghams.co.uk

Ski Total adds catered ski chalets in the Three Valleys with prices from £479 AT THE heart of the Three Valleys ski area is the resort of La Tania, where Ski Total has added two catered ski chalets. The resort is positioned half way between Courchevel and Méribel and was originally built for the 1992 Albertville Winter Olympics. It has since developed into a full ski resort whilst still retaining its village charm and atmosphere, with access to the pistes. Chalet James is in an ideal location

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just next to the slopes which means that visitors can ski directly down to the lifts. The chalet is wooden-clad, set amongst the trees and features six bedrooms with en suite facilities, many with a balcony. Prices lead in at £469 per person. Meanwhile, Chalet Beau Vallon is located a snowball’s throw from the main piste, which means that guests can almost ski to and from the door. The

property offers six bedrooms, all with en suite facilities, with prices from £479. Prices are based on two adults sharing and include flights, transfers, free Wi-Fi and seven nights’ catered chalet accommodation including breakfast, afternoon tea and a fourcourse evening meal with complimentary wine. For more information see www.skitotal.com or call 01483-791933.

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wintersports Neilson expands Mountain Collection portfolio & offers new guiding service for 2015/16 NEILSON HAS made some new additions to its ski programme for 2015/16, with new properties opening within its Mountain Collection portfolio and an inclusive Mountain Experts ski guiding and coaching service. The company has recently issued its 2015/16 Ski & Board brochure, which features winter properties across France, Austria, Andorra, Italy, Bulgaria and Spain, and includes a range of offers. The Mountain Experts service offers free guiding and coaching to Mountain Collection holidays and is available at any of Neilson-run hotels or chalets where, throughout the week, guests can enjoy ski guiding around the slopes

and take advantage of free coaching with qualified ski or board instructors. Meanwhile, new hotels and chalets in the Mountain Collection include Hotel Escapade in Alpe D’Huez, France; Chalet des Cimes in Belle Plagne, France; and a selection of chalets in Andorra including Motxo and Casale in El Tarter. Also new for 2015 is Hotel Turquoise which was added to the collection in February. Located directly on the piste in Belle Plagne and sitting within the Paradiski area, the property offers skiin, ski-out access as well as views across the surrounding mountains from all 25 rooms. Set at 2,050m and completely car-

free, Belle Plagne is a popular choice with families and beginners and offers access to 50 miles of cross country slopes, nursery slopes, six children’s snowy play areas and the Bellecote glacier. New offers include a two-for-one lift pass offer on all Neilson-run hotels and chalets for bookings made by August 31; a guaranteed £50 saving per booking on all holidays booked by August 31; and up to 50% off kids’ clubs on selected dates at Hotel Aalborg and Hotel Del Clos for bookings made by August 31. For further information visit www.neilson.co.uk or call 0333-014 3350.

SIMPLY SWEDEN has launched a new three-day Husky Expedition – Finnmark, which puts guests firmly in the driving seat as they explore the wilderness landscape of the Finnmark Mountain Plateau in Northern Norway leading their own team of huskies. Guests will make a steep ascent along the Alta river, through mountains and past frozen lakes to reach Finnmarksvidda (Finnmark’s Mountain Plateau), a wild snow-desert covering 22,000sq.km, including two national parks – Øvre Anarjohka and Stabbursdalen. Days are spent driving the huskies, stopping for al-fresco lunches cooked the traditional way on an open fire. Accommodation during the expedition is in simple, rustic cabins in remote locations, traditionally used by the nomadic Sami and workers in the mountains. The holiday is designed for travellers looking for a hands-on, back-to-basics wilderness experience and who appreciate the outdoor way of life in remote locations. Prices lead in at £1,755 per person including flights, transfers, two nights’

image credit: Bjorn Klauer www.nordnorge.com

Three-day husky adventure from Simply Sweden for £1,755 with flights

half-board at Stengelsegårdenis Lodge, a two-day expedition with two nights’ breakfast stay in a mountain cabin, two wilderness lunches and suitable outer clothing. Next year’s departures are from

January 12-16 (Northern Lights expedition); January 18-22 (Northern Lights expedition); and April 18-22 (spring expedition). To book call 01427-700115 or visit www.simplysweden.co.uk

New mountain developments in Colorado open up new opportunities SKIERS AND riders heading to Aspen Snowmass next season can look forward to some on-mountain improvements this summer at a cost of nearly $8million. They include a faster chairlift, more snowmaking and additional tree skiing. Aspen Skiing Company will replace and realign the High Alpine lift on Snowmass with a new high-speed quad, cutting ride time in half from 11 minutes down to just over five minutes. Snowmass’ general manager, Steve Sewell, said: “With the realignment and the additional trail work and glading, our

May 29 2015

guests will have a vastly improved experience in the High Alpine pod on Snowmass. “The new alignment will allow guests to ski from Rock Island, AMF and the Cirque without dropping to the lower mountain to access the High Alpine area. Additionally, skiers and riders can now easily access Upper Green Cabin without a long flat traverse, which is especially important for snowboarders. This will improve the upper mountain circulation. There is no change in access to the Hanging Valley and no change in the uphill lift capacity.”

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india&indianocean Island inspired indulgence at The Sun Siyam Iru Fushi The Sun Siyam Iru Fushi in the Maldives is launching new experiences at The Spa by Thalgo. With a host of new sensory and signature spa journeys, the property offers a holistic and personalised approach to wellbeing for all guests. As an example, a new Indoceane Ritual offers a sea salt, cassonade sugar and essential oil scrub, followed by an indulgent milk bath, Ayurvedic Massage and a body wrap. Prices lead in at £167 for 105 minutes. Alternatively, a Chocolate Delight begins with an invigorating body scrub before taking a dip in a chocolate bath and sipping a creamy chocolate milkshake. Guests can continue the celebration of all things chocolate with a soothing massage that uses cocoa butter to enrich the skin, with prices from £150 for 90 minutes.

DUSIT THANI MALDIVES has launched the Maldives' first Free-Diving Centre. Free-diving is a form of underwater diving that relies on the diver's ability to hold their breath until resurfacing without the use of scuba gear. The centre offers courses to suit all levels. For details visit www.dusit.com/dusit-thani/en/maldives.html

Mauritius launches low season initiative to drive family bookings THE MAURITIUS Tourism Promotion Authority (MTPA) has launched a new campaign, Family Fun Adventure, signifying a new strategic direction for the destination. The latest initiative aims to promote the low season by looking beyond the beach to identify attractions and facilities that appeal to families. A dedicated website has been created for international users to access offers of up to 30% off and information on accommodation and activities suitable for the family sector. In the past, the family sector has been overlooked with many Brits choosing closer European destinations for their summer getaway. This is largely owing to a lack of awareness, which is why the campaign comes at a crucial time to help educate consumers and travel agents alike to show them the potential in Mauritius. The website acts as a one-stop-shop for information on sports (land and water-based), places of interest, accommodation and car rentals. With access to detailed descriptions, images and videos, it can be treated as a booking aid to help inspire and create itineraries. The site is supported by a series of tactical offers, exclusive to the tourism board with some discounts as large as 30%-40%. Offers include 30% off all spa treatments at Surya Ayurvedic Spa; half price on a deep sea fishing experience with the opportunity to see dolphins, sperm whales, humpback whales and the rare whale shark; 20% off quad biking at the Domaine de l'Étoile nature reserve; and 20% off sea kayaking. Booking information is listed separately for each partner as they cannot be made directly on the site. For more information visit www.familyfunadventure.mu and www.tourism-mauritius.mu

Sands Suites Resort & Spa in Mauritius welcomes all-suite redesign SANDS SUITES Resort & Spa in Mauritius has been redesigned to offer an all-suite resort. Guests are now able to experience zip-wire trips to the rain forests and waterfalls; walk with lions in the safari park; quad bike through the banana, tea and sugar plantations; rock-climb; go horse-riding; and explore the food markets and local restaurants.

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Virgin Holidays is offering a seven-night package staying in a superior suite on a half-board basis at the resort for £1,039 per person, including flights from London based on a June departure, subject to availability. For more information visit www.virginholidays.co.uk or call 0844-557 3875.

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india&indianocean

CARIBTOURS is offering a seven-night bed-and-breakfast package from £1,679 per person at Coco Bodu Hithi, Maldives. It includes flights from Gatwick and speedboat transfers and is based on travel in July with two adults sharing an Island Villa. To book call 0207-751 0660 or visit www.caribtours.co.uk

Sunset Faraway Holidays marks 35 years with largest product launch SUNSET FARAWAY HOLIDAYS is celebrating its 35th anniversary and, to mark the occasion, is offering a range of four- and five-star options this summer with savings of up to £2,500 in destinations including Mauritius, Maldives and the Seychelles. For £4,500, a family of four can stay a week in Mauritius on half-board, with larger discounts available when booked in advance. As an example, a family of four can stay a week at Atmosphere Kanifushi in the Maldives on half-board for £7,999, offering a total saving of £2,900 with the whole family flying for free and kids paying nothing. New to the operator’s collection is The Westin Turtle Bay Mauritius, located on the northern tip of the island in a Natural Marine park where guests staying in exclusively contracted Beachfront rooms can benefit from privileges such as discounts on spa, a private dinner on the beach and free resort credit. A seven-night, half-board stay is offered from £1,299 per person with a 50% reduction in a beachfront room with Air Mauritius including transfers and airport taxes. The operator is also offering free weddings at a range of four-star resorts and Laguna Beach Resort with a free upgrade from superior to deluxe rooms, private transfers with lounge pass at Gatwick for seven nights’ all-inclusive from £1,399 for travel by September 30.

Oberoi offers ‘Exotic Vacations’ summer special OBEROI HOTELS & Resorts is offering guests the opportunity to extend their stay without overstretching the budget with the launch of its ‘Exotic Vacations’ offer, giving guests the chance to receive savings of 50% over peak season prices. The offer is available until September 30 with a minimum stay of six nights and costs £205 per night including taxes. Also included is accommodation in a premier room on double occupancy, breakfast, daily yoga sessions, 25% savings on spa treatments and transfers between the airport or railway station and hotel. For reservations or further information email reservations@oberoigroup.com or visit www.oberoihotels.com

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Baros Maldives offers Coral Gardening Escape THE FIVE-STAR Baros Maldives is offering a four-day Breeze of Baros coral gardening experience, concentrating on the underwater garden treasures of the Indian Ocean. Located on its own private island, the resort’s resident marine biologist will take guests underwater to explore the marine life. A snorkelling tour and coral gardening workshop will

ensure guests learn how the plants and marine life play such a pivotal role for the protection and survival of the coasts from the open sea and storms of the low lying islands. Guests will plant coral and every six months an update on the coral's progress will be sent. The package includes a welcome bottle of sparkling wine in the villa upon arrival, a

private house reef tour, massage, traditional Nooma Dhoni cruise with Champagne and canapés, private fishing by twilight to catch dinner for one evening at the Cayenne Grill, daily breakfast and transfers by speedboat. The four-night package costs £1,640 per person based on two sharing a deluxe villa for a June departure. For details visit www.baros.com

‘Surf & Turf’ holiday from Heritage Resorts HERITAGE RESORTS in Mauritius has introduced a new Surf and Turf Holiday so guests can experience the abundance of land and water activities available on the Domaine de Bel Ombre. The package costs from £1,000 per person for a seven-night stay on half-board at the five-star Heritage Le Telfair and includes kite surfing, quadbiking, stand-up paddle boarding, golf lessons, tai-chi, wellness walks with yoga, a speed boat trip around the lagoon with snorkelling, a segway adventure, mountain biking and a beachside massage in the water at sunset. For more information visit www.heritageresorts.mu

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india&indianocean MMPRC announces 8% increase in UK visitors & new hotel developments MALDIVES MARKETING & PR Corporation (MMPRC) has announced an increase in visitor arrivals from the UK, with the latest figures revealing an 8% increase in UK tourists during the first three months of this year. This equates to 25,158 UK tourists visiting the Maldives compared to 23,297 in 2014. In addition, the Maldives will also be expanding its tourism infrastructure during 2015, including new hotel developments and the introduction of a new luxury seaplane transfer from Male to Dhonakulhi

Island. Mohamed Adam, deputy managing director of the cooperation, said: “We’re very pleased to see an increase in visitors from the UK and that the Maldives is still one of the UK’s favourite holiday destinations. With our tourism offering continuing to expand and the destination celebrating its 50th anniversary of Independence this year in July, we are confident the Maldives will continue to perform well during 2015 and look forward to welcoming more visitors from the UK.”

Deccan Dreams offers new visitor experiences in new Karnataka programme DECCAN DREAMS has launched a new programme of holidays in India’s Karnataka region for gap year students and older visitors, offering opportunities to become involved with local people, their culture and lifestyles. For 'gappers' visiting the state for a month or more, the operator has set up various projects to assist communities - from rural health care programmes to organic farming. During the work experience, students meet artisan families and can study woodcrafts, pottery, weaving, folk dancing and music. Prices lead in at £42 per person, per night for fullboard accommodation, airport and local transfers and sightseeing with guides, including a jeep safari to a tiger reserve. The minimum group size

Mysore Palace, Karnataka

is ten, with a minimum stay of 15 days. For senior visitors the operator is offering 15 days staying with Indian families and participating fully in their

daily lives. Accommodation is offered in hotels and prices are charged according to the tailor-made requirements of guests.

On the trail at Silhouette Island with Hilton Seychelles Labriz Resort & Spa HILTON SEYCHELLES Labriz Resort & Spa has teamed up with the Island Conservation Society to create trails for guests to explore the unspoilt nature of Silhouette Island, led by expert guides. Guests can choose from four different hiking trails taking them to various areas of the island, each allowing for diverse experiences from sweeping panoramic vistas across the Indian Ocean to exploration of the plateaus home to wild giant tortoises. As an example, a Silhouette Native Plants Trail winds through a combination of natural ecosystems and botanical gardens. The objective of the project is to allow native plants like the iconic Coco de-Mer and the rare Palmiste to recolonize

the area, recreating what Silhouette may have looked like to its first settlers. The forest restoration is expected to benefit native fauna including birds, reptiles, invertebrates and some critically endangered species.

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Claus Steiner, cluster general manager for the resort, said: "We want to encourage our guests to explore the real, natural Seychelles, through experiencing the dramatic beauty of Silhouette Island and discovering the amazing

variety of endemic flora and fauna. The nature trails are the perfect opportunity for guests to immerse themselves in another world." For more information visit www.hiltonsey chelleslabriz.com

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india&indianocean Uniworld launches India itineraries in 2016 preview brochure UNIWORLD BOUTIQUE RIVER Cruise Collection has released its 2016 Preview Boutique River Cruises and Journeys Brochure with the introduction of India to the portfolio. The line’s new itinerary down the Ganges, India’s Golden Triangle & the Sacred Ganges, travels from New Delhi to Kolkata and commences on January 9. The 13-day river cruise comprises five nights at three Oberoi Hotels & Resorts in New Delhi, Agra and Jaipur, before flying to Kolkata where guests embark on a seven-night cruise on the new Ganges Voyager II. To celebrate, the company is offering agents the opportunity to win an Indian dinner for their agency up to the value of £250 plus a luxury L’Occitane gift bag to five runners up. For the chance to win, agents should email the name of the line’s new itinerary to India, along with their name, address and ABTA number to agency.sales@uniworld.com In addition, couples who book and pay a deposit by July 31 can save up to £1,200 as part of the operator’s early booking savings option. For details visit www.uniworldcruises.co.uk or call 0808-168 9110.

New 15-day Ganges river cruise from Insider Journeys from £4,351 INSIDER JOURNEYS has added a new luxury river cruise in India. The 15-day ‘Ganges Discovery Voyage’ gives customers the opportunity to discover life along the Ganges - sailing on the Ganges Voyager I, an all-suite vessel that features a British-colonial design and modern facilities. The itinerary takes guests through Calcutta and rural countryside villages on the lower Ganges to visit places rarely seen by travellers, before flying to spiritual Varanasi and continuing to the Golden Triangle with a visit to the Taj Mahal. Prices start from £4,351 per person excluding international flights.

OPENING IN November, The Fort Bazaar is an 18-room boutique hotel located in the centre of Galle Fort, a UNESCO World Heritage site in Sri Lanka. The hotel has been designed to welcome both guests and walk-in visitors for spa and dining experiences. For more information email info@srilankacollection.com

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india&indianocean

InBrief We asked our staff the following question this week: Who's your favourite TV presenter? Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk Professor Lord Robert Winston (or Stephen Mulhern for comedy value)

Editorial Assistant: Adam Potter adam.potter@travelbulletin.co.uk David Attenborough

Contributing Editor: Paul Scudamore post@travelbulletin.co.uk Alex Jone

Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk TV presenter - Nick Knowles. Birthday party host - Bill Coad

Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Stephen Fry

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk

● THE NEWLY-opened Wine Boutique at MAIA Luxury Resort & Spa

Seychelles is offering guests access to more than 300 vintages from across the globe. Guests can select a bottle with the help of the resort’s Sommelier for bespoke tasting sessions. ●ONYX HOSPITALITY Group has unveiled its second OZO property in Kandy. The 122-room property is running a special opening offer of US$99 per night (approximately £65). It includes breakfast, an upgrade to the next room category (subject to availability), early check-in and late check-out and is valid until for stays until July 31. Visit www.ozohotels.com ● RUGBYTOTS PLAY sessions have become a permanent fixture in the children’s activities at The Residence Mauritius, offering children aged two-seven the opportunity to learn rugby skills on the beach. Turquoise Holidays is offering a free second room for children and two free nights, as well as a 30% discount at the hotel for seven nights from £4,499 per family. It includes a half-board stay, private transfers and direct flights with Air Mauritius for travel until September 30. See www.turquoiseholidays.co.uk or call 0149-467 8400. ●THE SHANTI Maurice in Mauritius is giving holidaymakers the chance to book one suite and receive a second suite free for kids. The deal offers a saving of £3,800 and a seven-night, half-board stay leads in at £6,799 per family of four including private transfers, flights with Emirates from Heathrow, a family gourmet picnic lunch with a bottle of wine and a 50 euro resort credit. Call 0149-467 8400 for details. ● GUESTS STAYING at the Velassaru in Male can now enjoy their own pamper package at the property’s spa. Maldivian Men consists of a lagoon coral scrub, botanical facial and includes a sports massage to increase muscle flexibility and stimulate the natural healing process.

Johnathan Ross

Account Manager: Matt Gill matt.gill@travelbulletin.co.uk Marketing Assistant: Gemma Reeve gemma.reeve@travelbulletin.co.uk

THE CASA COLOMBO COLLECTION in Mirissa has been added to the Sri Lanka Collection and, as an introductory offer, the six-suite boutique hotel is currently offering a ‘four nights for the price of three’ deal until the end of June.

Paddy McGuinness

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Assistant Designer: Tom Davies thomas.davies@alaincharles.com Rachel Riley

Production: Charlie Burns charlie.burns@alaincharles.com Charlie Brooker

Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Buxton Press Subscriptions are £125 p.a. £195 overseas ISSN: 0956-2419

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May 29 2015

puzzlesolutions Crossword: Across: 1. VENTURA, 4. ATM, 6. EEL, 8. AJACCIO, 9. NAXOS, 11. ETNA, 12. EDI, 14. ANNE, 15. MAINE, 17. ANTWERP, 19. NOB, 20. DON, 21. DRACHMA. Down: 1. VIENNA, 2. USA, 3. ANAHEIM, 4. ASCENSION, 5. MOON, 7. LEXINGTON, 10. SEEFELD, 13. SERBIA, 16. RAND, 18. PIA.

Highlighted Word: VIETNAM Travagrams: (top) Wendy Wu Tours Where Am I?: Languedoc-Roussillon

(bottom) New Orleans

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SUMMER SAVINGS

AFFORDABLE LUXURY HALKIDIKI

BEST

PRICE

4 Anthemus Sea Beach Hotel & Spa

SAVE*

BERMUDA

£504

per couple per week

Fairmont Hamilton Princess REDUCED RATES 7 nights from £1,999pp

7 nights from £899pp

Room only, departs Gatwick 11 June

HB, departs Gatwick 15 Sep

*For stays until 7 Sep. Book before 31 Aug.

EGYPT Sahl Hasheesh

BEST

PRICE

5 Baron Palace 7 nights from £1,295pp

SAVE

EGYPTSharm el Sheikh

£1,299

per couple per week

5 Baron Palms Resort 7 nights from £1,093pp

All inclusive

departs Gatwick 29 Jun

CRETE

BEST

PRICE

5 St Nicolas Bay Resort Hotel & Villas

REDUCED RATES 7 nights from £899pp

B&B

B&B, departs Gatwick 16 Sep

departs Gatwick 18 Sep

*For stays 22 Aug-31 Oct. Book before 31 May

BEST

PRICE

5 Constantinou Bros Asimina Suites

£266

per couple per week

5 Gran Hotel Atlantis Bahia Real

7 nights from £1,249pp

CYPRUS

SAVE*

FUERTEVENTURA

SAVE*

TURKEY

£454

per couple per week

5 Kempinski Hotel The Dome

7 nights from £1,359pp

REDUCED RATES 7 nights from £999pp

B&B

HB, departs Gatwick 25 Jun

departs Gatwick 14 Sep

*For stays until 7 Nov. Book before 31 May

Call 0800 008 7288 www.classic-collection.co.uk

5030

FLY FROM YOUR LOCAL AIRPORT

PRIVATE TRANSFERS INCLUDED