COMMERCIAL PRODUCT SPOTLIGHT
RESIDENTIAL SPOTLIGHT
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LATEST CASE STUDIES
UPCOMING EVENTS
NOW SHIPPING: INTRODUCING THE DM NVX 384
Our world relies on instant communication, collaboration and entertainment — and it’s done with DM NVX® AVover-IP technology. The latest addition to our DM NVX AV-over-IP lineup gives you powerful new features to transform your AV possibilities.
EXPLORE THE NEW TECH
AI is more than a buzzword. It’s a powerful tool that helps hybrid workplaces run like a well-oiled, fully automated machine.
Let AI automate intelligent video and audio while keeping detailed notes. Or even manage and monitor rooms in real time. The possibilities are endless. The choice is yours. All you need is the right mix of technology. Optimise and automate meetings — and meeting rooms. AI is rapidly evolving. And with the latest advancements, you can now easily add AI-powered collaboration technology into your spaces to instantly enhance productivity. From transcripts and recaps to personalised action items, get more done without lifting a finger.
New features include:
• USB-C® connectivity
• Multi-input switching
• Up to 5K support
To make the power of the XiO Cloud® technology operations management platform more accessible, starting 31st January 2025, you can choose between new free and premium subscription tiers.
SUBSCRIPTION TIERS
Free XiO Cloud Subscription Tier
To make the power of the XiO Cloud® technology operations management platform more accessible, starting 31st January 2025, you can choose between new free and premium subscription tiers.
COMPARE TIERS
XiO Cloud Premium Subscription Tier
New paid tier that includes all the functionality of the free XiO Cloud subscription tier and enables provisioning of third-party devices, room-level control and monitoring, historical data analytics, and REST API access.
XiO Cloud Premium is priced per device and pooled across your account. This enables flexible allocation based on each room’s technological complexity and monitoring needs.
We’ve got you covered
As a valued XiO Cloud customer, we will assist you through this change to avoid disruption to your service. We’ll contact you to share the benefits of this new licensing model and guide you through the transition. As part of this conversion, any subscription set to expire before 1st May 2025 will be automatically extended until that date.
XiO Cloud and XiO Cloud Premium are subject to the Crestron Cloudware License Agreement.
DigitalMedia™ Frames & Cards
Discontinued
Crestron discontinuing DigitalMedia™ frames and cards, moving to DM NVX® AV-over-IP technology, DM® Essentials products, and AirMedia presentation and conferencing systems.
Our DigitalMedia technology led the industry’s transition from analog to digital in 2009. We developed innovative products, provided comprehensive training, and supported our partners in making this transition seamless.AV-over-IP represents the next pivotal advancement in our industry. The market has embraced this technology, and we are delivering cutting-edge solutions while equipping professionals with the knowledge needed to successfully implement these powerful systems across diverse applications. As we invest in innovations that will shape the future of content distribution, we are focused on developing comprehensive AV-over-IP solutions complemented by wireless and point-to-point technologies. As a result, we will be discontinuing DigitalMedia matrix switchers , cards, and select endpoints at the end of 2025.
Need Assistance? Please contact the following:
CTI TRAINING
Sales Support Services: techsales@crestron.com
New Freight Policy
Effective February 1, 2025, there will be a 15% increase in freight charges applicable to all orders. Our current freight charge of $22.50 will rise by $3.00, resulting in a new rate of $25.50 for all shipments.
We are pleased to announce that we will reintroduce our complimentary freight option for all orders exceeding 10K from 20th January 2025. If you have any questions about these changes, please do not hesitate to contact our Customer Service Team. Thank you for your continued partnership and support.
TimeframeThe following products will shift to “limited supply” status starting January 8, and will be discontinued soon after:
DigitalMedia legacy cards and endpoints will be discontinued – Effective March 2025
• DMC-VGA
• DM-TX-401-S
• DM-RMC-150-S
• DMC-VID-RCA-D
• DMC-VID-RCA-A
• DMC-VID-BNC
• DMC-VID4
• DMC-STR
DigitalMedia frames – Effective April 2025
• DM-MD8X8-CPU3 will be replaced with the DM-MD8X8-CPU3-RPS
Android Zoom Room Controller to Windows-Attached Zoom Room Controller Conversion (WinZRC)
Crestron is providing a free firmware update that will add a new mode, which will virtualise the Zoom Room Controller (ZRC) as a Windowsattached ZRC (WinZRC). The Windows-attached ZRC streams via IP from the UC-Engine display on to the attached Mercury, Mercury-X, and TSW1060 devices.
FIRMWARE UPDATES & DETAILED INFORMATION
ALL NEXT-GEN HORIZON GLASS KEYPADS & DIMMERS
Add a touch of glass to your projects with new Horizon® keypads and dimmers in premium black or white glass finishes. Sophisticated contemporary design. A pleasing tactile response with each press. Subtle button protrusion for enhanced texture and feel. Advanced functionality. Fully customisable. Plus, seamless access to the powerful Crestron Home® platform. Horizon keypads and dimmers bring it all together with elegance to elevate your lifestyle and accentuate your décor.
The DGE-1000: A Digital Graphics Engine for Every Application READ MORE
Transform any touch overlay display into a powerful Crestron Home® OS enabled touch screen. With the DGE1000, you can control an entire home with a simple tap on the largest of displays, whether that’s a 22” display in the kitchen or a larger interactive display in the living room. It seamlessly integrates with the Crestron Home® app so that in addition to control, you can preview video feeds or enjoy full-screen video playback with the push of a button using Crestron touch screens or third-party displays.
White glass
Black glass
Consultants Corner
Welcome to the new CresCONNECT newsletter and the Consultants Corner part of this publication!
Just like the “Consultant Wrap” newsletter that was published previously, this part of the newsletter is curated for and dedicated to topics relevant to consultants.
There were some exciting new updates and products released late in 2024, so read on to catch up!
Dual Camera mode for Crestron 1 Beyond i12 & i20 cameras
Since the release of multi-camera mode using two i12 cameras, customer feedback has been loud and clear that the same feature would be desirable with an i12+i20 combo. Therefore, with the release of firmware update 1.1.103 we are pleased to now provide this highly usable feature!
Now, with the simple design of one i12 + one i20 camera paired over LAN, you can create a complete hands-off experience that will switch, track, or frame participants in a room. Alternatively, you can give the user the option to select which camera is the live feed. Here is a quick overview of the newly added features.
• Switch automatically between cameras using visual cues to detect if a presenter is in the presentation area
• Front of room camera is configured for Group Framing (i12 only)
• Back of the room camera is configured for Presenter Tracking
• Simple set up with single USB 3.0 connection to video conferencing codec and both cameras on the same network
For a complete overview of this new configuration and a schematic showing how each connection is made.
NEW OVERVIEW
New Consultant Training Track
During a recent update to our entire course offering at the Crestron Training Institute (CTI), we have added a consultant-specific training track. This track is a short list of our courses that will be directly relevant to consultants and is a great starting place for people of all levels (graduate or senior) to upskill on Crestron.
To access this track, please be sure to log in to the www.crestron.com website and then follow the link to the CTI Dashboard. From there, you will be able to select “Consultant” as the course category.
AirMedia Wireless Conferencing & BYOM with CX-100 Flex systems & Videobar 70
While BYOM functionality has been available on X-Series Flex from Day 1, we have now added the ability for users to experience the flexibility of BYOM wirelessly.
This new functionality comes via the pairing of an AirMedia receiver and AM-TX3-100-I adaptor, with either a UC-CX100 series Flex or UC-B70-A-T-I (Videobar70).
For the user, the experience is unchanged from the previous workflow of connecting a USB-C cable to be presented with the option of BYOM mode, except now that connection is our wireless Connect Adaptor. For an overview of how combinations of AirMedia + Flex or Videobar70 go together:
To read the complete “Getting Started” guide for Wireless Conferencing:
CTI Updates
Training for 2025 has started. Check upcoming opportunities to enhance your skills in effectively deploying and managing Crestron products and solutions.
INTERACTIVE ONLINE TRAINING IN PERSON TRAINING
Chatswood, Australia, HQ
Address: Level 5, 15 Help Street Chatswood NSW, 2067
Melbourne, Australia
Address: Level 2, 468 St Kilda Road Melbourne Vic, 3004
Crestron ANZ Training
anztraining@crestron.com 1800 555 040
We wanted to highlight some valuable feature updates to our True Blue Support page found at Crestron Community. You will now find it far easier to navigate quickly to all the resources you need as well as having it as a central point to be notified of any important updates to product or Help articles. We encourage support staff to make this their key Crestron home page.
Home Page
The new Home Page has a clean, simple look with access to all the newly published help articles and current events. It will list any article you have recently subscribed to and give you single click access to the community discussions and case logging process. This page also has a link to the Crestron Resource library which contains an extraordinary amount reference documentation. The Resource library is a one-stop shop for product & design resources and by far the best way to locate them.
Documentation Tab
This tab now links to all the web based Technical Documentation for the full Crestron product suite. This is a complete “how to” area with quick start guides, specs, features, config & design, programming information, deployment/provisioning info, FAQ etc. The Online Help or OLH Article Index search allows you to search all help articles across every product area. This has plenty of great tips & tricks for the site support & commissioning teams and is easily set out and presented via category.
Known Issues
You can now have full up-to-date visibility on any reported issues affecting Crestron products by using the Known Issue List. You can also subscribe to receive a daily update on anything added to the list. This should be mandatory for your key support staff and can save hours in troubleshooting time. There is also a button on this page that links you directly to our Crestron Security page where you can look up CVE data, reference guides or log any potential vulnerability.
Status
We have also added a Crestron Service Status tab to the Community site that gives you and your customers a single place to check on the status of services like XIO Cloud, myCrestron, Fusion & streaming media etc.
CASE STUDIES
NZ CEC Interview
Chris Holder from AV.Technology sits down with Benjamin Fraser, General Manager of Crestron ANZ, to chat about the new CEC facility in Auckland, New Zealand. Contact us for a tour of our CECs in Auckland, Sydney, Melbourne and Canberra. experienceanz@crestron.com
Federation University Emerging Technologies Hub
The teams at Federation Uni and Converged Technology deliver a very innovative Emerging Technologies Hub with a Crestron DM NVX and Crestron VC4 backbone.
Flinders University: Crestron 1 Beyond Intelligent Video Solution
Flinders University was the winner of a recent project award at the Crestron ANZ Modern Work Summit 2024. And now YOU can see why! This video is a brilliant example of what can be achieved with a Crestron 1 Beyond Intelligent Video Solution. The new Flinders University City Campus occupies eight floors of a high-rise in Adelaide’s CBD. One of the jewels in the AV crown is a 25-person boardroom based on the Crestron Automate VX auto-tracking system. Flinders’ Senior IDS Technical Lead, Leigh Hoppenbrouwers, explains the design: “We have a 98-inch display at the end then an 86-inch display either side of the table, with a pair of One Beyond PTZ cameras. “We have three Sennheiser TeamConnect Ceiling 2 microphones over the space, which provide pickup and achieve the best resolution for the positional tracking provided by the mic arrays.” Olie Taylor, Service Delivery Manager from Diversified: “The ability to look directly across the table and still see your in-room colleagues, but also your far-end colleagues makes a big difference, helping to ensure everyone gets the same experience.
FULL STORY HERE
Clearly capture everyone in the room with 1 Beyond Cameras. Or email us for an Experience experienceanz@crestron.com
FIND OUT MORE HERE
Thanks Flinders University, Diversified, Sennheiser and Alchemedia for putting this together.
To book a tour at one of our CECs in Sydney, Melbourne, Canberra or Auckland please email us at experienceanz@crestron.com
