Records broken as Club Managers come t ogether

The 2023 World Conference and Club Business Expo 2023 saw all records being broken, repor ts CMAE CEO Torbjörn Johanssen, with over 3,500 heading to Orlando for the events. And an impressive 536 of these were newbies, attending the event for their ver y first time.

The venue for this year ’ s World Conferencethe Gaylord Palms Resort- was outstanding. It was huge yet easily accessible with good meeting rooms and plenty of space to host receptions by partners of the Club Management Association of America (CMAA) throughout the Conference

Fifty people from the CMAE attended the eventand if you haven’t seen the video with testimonials, make your way to CMAE LinkedIn and watch it!

Besides all keynotes and education sessions with memorable content, the Business Expo had a new record of companies attending – an impressive 286

Of the Keynote speakers, the first was Erik Qualman. A Digital leader, author of Socialnomics, professor, speaker, and entrepreneur, he did a great job getting all attendees to engage and fully network during his session

Another speaker worthy of mention was the ever popular Dethra Giles, a four-time TEDx speaker, ranked as a Top 100 HR Influencer by Engagedly Inc and selected as HR Gazette’s HRchat Pod Top 22 most influential experts in HR She is a host of the Happily Ever Employed podcast, and did a superb job with HR content to make people love the subject

The Education Session had everything to offer from Leadership and Marketing to Yachting, Golf, Tennis and Hospitality - a great mix of professional speakers as well as managers active in the industry

On the International Symposium (where all delegates from outside of the US are invited) we had an amazing presentation from Carmen Mauceri, GM/COO at Mediterra. He spoke about, for example, how they use quotes from employees and put them up on the club wall Very team-motivating

Carmen also explained ‘Onboarding’, where managers collect new employees from the airport, take them to their new home and help them settle in Finally, an important quote from Carmen for us all to remember: “Treat your employees like they make a difference and they will ”