ANNUAL SHOWCASE 2014
PASSENGER TERMINAL WORLD ANNUAL SHOWCASE 2014 published by UKIP Media & Events Ltd
THE INTERNATIONAL REVIEW OF AIRPORT TERMINAL DESIGN, TECHNOLOGY, SECURITY, OPERATIONS AND MANAGEMENT www.passengerterminaltoday.com
2014 is the time to visit Scotland. Start your celebrations at Edinburgh Airport, where Scotland meets the world.
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In this issue... 28
48
Passengers are demanding seating solutions that combine comfort with technology Arconas
50
The expansion of Taiwan Taoyuan International Airport will open the doors to local development and economic stability in the area NACO
52
Innovative seating designs provide welcoming waiting areas for passengers Matteograssi
54
Explosion-resistant wall linings can save lives in the event of bomb attacks Lindner
56
Airports must offer a complete package of services to satisfy passenger needs Parsons Brinckerhoff
58
Munich Airport’s satellite terminal is improving the passenger journey by making orientation as simple as possible Koch + Partner
60
Technology is changing the design of gate holdrooms at airports Transystems Corporation
62
Specialist interior contractors can help airports create innovative design solutions INTOS
64
How transit-integrated, mixed-use projects are essential for truly sustainable future developments Kohn Pedersen Fox Associates
66
Airport seating styles must change to keep up with changing passenger expectations and requirements UFL International
68
Form, function and artistic seating design can transform any airport terminal USM Haller
38
DESIGN 24
Understanding the landscape of changing aviation design Fentress Architects
28
Designing around the passenger is key to creating a commercially successful terminal building Chapman Taylor
32
Airport terminals must be modular and flexible to accommodate future requirements Corgan
36
Hartsfield-Jackson Atlanta International Airport’s Concourse D Midpoint expansion is improving passenger circulation Walter P Moore
38
Robust, environmentally friendly and highly configurable seating solutions are meeting airports’ needs Nurus
41
Decades of experience and innovative design collaborations have helped one seating company win airport projects around the world Vitra
44
The hospitality industry is influencing airport terminal design HOK
46
The newest passenger terminal in Mauritius has been successfully completed ADPI
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Passenger Terminal World | Showcase 2014
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In this issue... 79
TECHNOLOGY 70
An innovative solution is improving baggage handling and tracking at Bergen Airport BEUMER Group
73
Airports can improve the passenger experience by combining self-service check-in and bag drop into one process Siemens
76
A new easy-to-use bag tag is speeding up the self-service bag drop process EezeeTags
79
Carrier-based transportation systems move baggage more quickly and reliably Vanderlande
82
Security manufacturers are working hard to meet the challenges in passenger and baggage screening L-3 Security & Detection Systems
85
Airport planners can identify potential issues using simulation software Transoft Solutions
88
Pioneering software solutions are leading the way in the aviation industry Zafire
90
Hosting airport operation management applications in the cloud improves efficiency and reduces capital expenditure UFIS
92
Passengers can get to their flights quickly and independently using self-service facilities Materna
94
Airports of any size can rely on a new complete flight information display system and hardware solution DATA MODUL (previously CONRAC)
96
A new smart reader is setting the standard for boarding gate technology Desko
98
The evolution of airport operations and business models is supporting the growth of the global airline industry Gunnebo
92
73 108 Aviation companies are becoming increasingly reliant on their IT systems Damarel Systems
100 The retail environment is undergoing some major changes within the airport terminal NCR
102 A revolutionary boarding gate reader is
82
110
New auxiliary equipment developments are revolutionising airflow provisions ThyssenKrupp Airport Systems
112
Simulation software ensures airport planners design gate layouts correctly every time Simtra Aerotech
114
Queue management solutions enable airport managers to accurately predict wait times Blue Eye Video
116
A space-saving continuous vertical conveyor is taking baggage handling to a different level Nerak Systems
118
Simulation tools enable decision makers and airport management to ensure the safety of their terminals Airport Research Center
reinventing the self-boarding process Kaba
104 High-speed Standard 3 EDS machines for baggage handling systems are being installed at airports around the world Alstef
106 The development of self-service systems will change the passenger experience at airports of the future Royal Boon Edam
Passenger Terminal World | Showcase 2014
120 An innovative retrofit self-service bag drop is helping to improve the passenger experience Type22
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In this issue... 05 118
SERVICES 123 The fire training centre at Edinburgh Airport continues to excel Edinburgh Airport
126 Passengers can relax and unwind in sleeping cabins at Dubai International Airport SnoozeCube
128 Airport operators must integrate facilities and business planning objectives to ensure they become efficient, multifunctional destinations LeighFisher
130 Airports can improve their passengers’ wellbeing with the introduction of self-service health stations in the terminal World Health Networks
128
132 A project’s success depends on the right team, tools and methodology Ineco
134 Early design input is essential when installing displacement diffusion systems Strulik
136 A low-cost modular terminal is helping São Nicolau Airport meet its operational requirements Losberger
147 Index to advertisers 126 134
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Passenger Terminal World talks to seven leading industry experts about the main challenges and trends emerging in the aviation industry by Helen Norman
138 Mission critical: Passenger Terminal World ’s annual roundup of ongoing airport construction projects around the globe by Louise Rouvray
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Passenger Terminal World | Showcase 2014
06
Editor’s Comment Two years ago I got the chance to visit the new Tom Bradley International Terminal (TBIT) at Los Angeles International Airport (LAX). Back then the project was still in the construction stage and the finished facility was hard to envision. But it did give me the opportunity to visualise its scale and how it fitted into the existing airport infrastructure. Two years on and the new US$1.9bn TBIT has opened its doors to the travelling public to great acclaim. In addition to its stunning architecture (the terminal was designed by Curtis Fentress, principal-in-charge of design at Fentress Architects), one of the most noteworthy aspects of TBIT is its focus on making the passenger’s journey easy and enjoyable. It offers premier dining, upscale shopping, airline lounges, a children’s play area, a spa and other amenities that have all been implemented to improve the passenger experience. The terminal also offers an impressive media installation, which includes seven interactive media features, including the Time Tower, a 72ft, four-sided functioning clock tower built around the main elevators, completely clad with screens that display everything from an animal-packed jungle to a tribute to the silentfilm era, and the Story Board, which displays visual narratives of LA destination cities. TBIT is representative of how the airport terminal is changing. Passengers are now being treated as guests rather than travellers and more services are being offered to make sure their stay in the terminal is as relaxing as possible. Passengers have also come to expect more from their terminal experience, as Curtis Fentress points out in Ahead of the Game on page 8: “Passengers are realising that their presence matters.” Of course, it’s not all about improving the passenger experience. Happy passengers usually spend more and 2013 has definitely seen a focus on TBIT is increasing non-aviation revenue. According to Roger Wilson, director, representative Chapman Taylor, the industry can learn a lot in this area from the high of how the street: “Airports need to benchmark themselves against best-in-class shopping centres,” he says on page 12. airport terminal One concept that has made a move from the high street to the airport is changing. terminal is the pop-up shop. Examples including JetBlue’s pop-up farmers’ Passengers market in JFK’s Terminal 5, and Dixons Travel’s pop-up technology store are now being in Gatwick Airport’s North Terminal, have enabled terminals to become more creative in their approach to their retail offering and value-added treated as guests services. The pop-up concept has also enabled airports to bring more rather than local flavour to their terminals. San Francisco, for example, runs a travellers pop-up concessions programme that includes two separate retail locations, which are offered to local companies “that represent the unique attributes of the San Francisco Bay Area”, says Doug Yakel, SFO’s public information officer. According to Richard Gammon, director of aviation and transportation, HOK (page 16), improvements like those mentioned above are “making the airport a broader and more fulfilling experience and potentially a destination in its own right”. The year 2014 looks set to host some extremely noteworthy terminal and airport openings, including Hamad International Airport, Heathrow’s Terminal 2, Berlin Brandenburg Airport and Jeddah’s new King Abdulaziz Airport. In addition, “The long-awaited appointment of the designer for the new Beijing Airport is due to be announced in early 2014,” says Gammon. As well as being some of the world’s most iconic architectural structures, it is likely that these new terminals and airports will follow in the footsteps of LAX’s TBIT in offering travellers an exceptional passenger experience. Read through the pages of this magazine to discover what the suppliers, architects, consultants and the airports themselves are doing to make the passenger journey as smooth and hassle-free as possible.
Editorial Editor: Helen Norman (helen.norman@ukipme.com) Deputy editor: Hazel King Assistant editor: Louise Rouvray Production editor: Alex Bradley Chief sub editor: Andrew Pickering Deputy chief sub editor: Nick Shepherd Proofreaders: Aubrey Jacobs-Tyson, Christine Velarde, Nicola Keeler, Lynn Wright Art director: Craig Marshall Art editor: Nicola Turner Design contributors: Louise Adams, Andy Bass, Anna Davie, James Sutcliffe, Andrew Locke, Julie Welby, Ben White
Advertising Publication director: Jasmy Kesavan (jasmy.kesavan@ukipme.com) Associate publication director: Andrzej Smith (andrzej.smith@ukipme.com) Australasia business manager: Chris Richardson (tel: +61 4207 64110 christopher.richardson@ukipme.com) Head of production & logistics: Ian Donovan Deputy production manager: Lewis Hopkins Production team: Carole Doran, Cassie Inns, Frank Millard, Robyn Skalsky Circulation: Adam Frost Editorial director: Anthony James Managing director: Graham Johnson CEO: Tony Robinson The views expressed in the articles and papers are those of the authors and are not endorsed by the publishers. While every care has been taken during production, the publisher does not accept any liability for errors that may have occurred. Published by UKIP Media & Events Ltd, Abinger House, Church Street, Dorking, Surrey, RH4 1DF, UK Tel: +44 1306 743744 Email: ptw@ukipme.com Fax: +44 1306 742525 Editorial fax: +44 1306 887546 Printed by William Gibbons & Sons Ltd, 26 Planetary Road, Willenhall, West Midlands, WV13 3XT, UK
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PASSENGER TERMINAL WORLD ANNUAL SHOWCASE 2014 published by UKIP Media & Events Ltd
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08 FUTURE FORECAST HELEN NORMAN n
AHEAD OF THE GAME PASSENGER TERMINAL WORLD TALKS TO SEVEN LEADING INDUSTRY EXPERTS ABOUT THE MAIN CHALLENGES AND TRENDS EMERGING IN THE AVIATION INDUSTRY Technology has been having an impact on airport terminal design for many years, but it seems that 2013 was the year it made the biggest impression. Mobile technology has changed the way we travel through airports. From self-service check-in to wayfinding, shopping and boarding, mobile solutions are emerging in every part of the passenger journey. In April this year, for example, Copenhagen Airport unveiled its 360° wayfinding app, which helped passengers navigate through the terminal, and Changi Airport went one step further with its Weekend Escapades mobile app, which enables users to plan their holiday itinerary before they arrive at their destination. Technology has enabled the industry to develop more value-added services that are helping airports improve the passenger experience – and that is one of the main aims of most airports around the world. “I think that a hospitality mindset has begun on the airport operation side and passengers are starting to
The new Tom Bradley International Terminal at Los Angeles International Airport
be treated as guests rather than passengers,” says Fentress Architect’s principal-in-charge of design, Curtis Fentress. The year 2013 has also seen a renewed focus on developing the right retail and concessions programmes for passengers. Gone are the days of a standard setup that sees retail and concessions offerings look the same worldwide. Airports are now focusing on developing solutions that not only meet passengers’ needs but also offer more of an experience. Roger Wilson, director, Chapman Taylor, explains, “In the international departure lounge environment, the blurring of boundaries between retail concessions, dwell space and concourse through the use of ‘pop-up’ shop formats and promotions is being successfully used to create a more intense experience around a product or theme.” This is just a snapshot of what seven leading industry experts told Passenger Terminal World about current industry trends and challenges. Read on to discover more…
Curtis Fentress Principal-in-charge of Design, Fentress Architects
What has Fentress been working on in 2013? This year we successfully completed the US$1.9bn Tom Bradley International Terminal at Los Angeles International Airport (LAX), Los Angeles’ largest ever public works project. This was a huge achievement for the firm. Additionally, we have been working on the renovation of Charleston International Airport, Raleigh-Durham International Airport, San Francisco International’s (SFO) control tower, Sea-Tac’s North Satellite, and San Antonio International’s consolidated rental car facility. What is your most noteworthy project? The next one. I am always excited about what the future will bring. But if I had to say one project to date, I would have to say the portion of the international terminal we recently opened at LAX. This building is the largest A380-ready facility in the world at 140,000m2, and sets a new standard for the passenger travel experience. What industry development had the biggest effect in 2013? I don’t think you can list just one, because there are several dramatic developments that are transforming the industry. Scale has changed dramatically; everything within the airport is gargantuan, from the terminals themselves to the size of aircraft. Retail has also changed dramatically; brands and duty-free shopping have been able to raise revenues for airports and they are taking advantage of that. Cities are competing for passengers, examples of which can be seen between SFO and LAX, as well as between the many airports in China. And lastly, sustainability has taken major steps forward throughout the aviation industry. Airports are focusing on being good neighbours by requiring that the new and modernised facilities continue to achieve better energy efficiencies and minimise environmental impacts. How are airport terminals changing to improve the passenger experience? Passenger terminals undoubtedly need to be flexible, functional and able to adapt to technological trends and changes. By adapting interactive media, such as was recently implemented in the new international terminal at LAX, airports are connecting with their passengers and using the medium to enhance the travel experience. Furthermore, we are seeing the impacts of technology by allowing passengers to be connected throughout their travel experience. From remote locations well
Passenger Terminal World | Showcase 2014
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FUTURE FORECAST 09
I forecast airports experimenting with new forms of financial support for their facilities, including projects that explore public-private partnerships
before travel begins, you can see a major focus on using technology to enhance the travel experience by relaying up-to-the-minute information that is readily applicable. What challenges are affecting the sector? Among the main challenges affecting the passenger terminal sector are ageing facilities, keeping up with the world’s adoption of fast-paced technology, as well as mergers and acquisitions of airlines. President Obama said earlier this year that long-term federal investment in the US airport infrastructure is urgent because “…there was a recent survey of the top airports in the world, and there was not a single US airport in the top 25”. How are passenger expectations changing? I think passengers are realising that their presence matters. Airports are competing to increase international flights because they realise that international traffic has a huge impact on their local economies. Because of this passengers are receiving unprecedented treatment with updated facilities and increased amenities. I think that a hospitality mindset has begun on the airport operation side and passengers are starting to be treated as guests rather than passengers. As a result, passengers are demanding better quality services and environments. Food and beverage concessions are serving healthier options and are giving airports an opportunity to extend a local and regional experience for passengers right up to the time they board the aircraft. What new solutions are having the biggest effect on the airport terminal? The lines between the traditional boarding lounge and concessions is being blurred. A key is providing ample access to power for mobile devices. Michael McCoy and I recently launched the Place chair in collaboration with Arconas to develop an airport seating unit that addresses this issue within the context of traditional boarding lounge seating. The chair has arms wide enough for a tablet or dining, drink holders, ample under-seat space for luggage storage, and integrated power and USB ports at every seat. What does 2014 hold? I forecast airports experimenting with new forms of financial support for their facilities, including projects that explore public-private partnerships. Adaptability and foresight is clearly needed to prepare for these challenges, as the revenue model for airports is constantly evolving. n
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Passenger Terminal World | Showcase 2014
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Principal, Corgan Associates
What has Corgan been working on in 2013? With projects developing at airports including Dallas/Fort Worth, Los Angeles, Seattle-Tacoma, Phoenix Sky Harbor and JFK international airports, it’s definitely been an exciting year for Corgan. Our Dallas Love Field modernisation project is coming along nicely with completion scheduled for October 2014. We have major terminal renewal programmes ongoing at DFW and LAX that have been very successful in transforming the passenger travel experience. We recently completed a full renovation of Delta’s check-in area at Sea-Tac that has drawn rave reviews from customers. We are also making great headway on Sea-Tac’s Sustainability Master Plan, which will include a new international arrivals facility as well as a major facelift to the existing terminal to improve all aspects of the facilities’ performance. Our design for Delta’s new SkyClub at JFK Terminal 4 included an industry-first Sky Deck outdoor seating lounge. What is your most noteworthy project? One of the most important current projects for our firm is the Dallas Love Field modernisation programme. It is noteworthy for us as the original facility was Corgan’s first ground up terminal design, completed in 1958. The modernisation programme takes this 50-year-old facility and completely reinvents it for the next 50 years. We have either replaced or heavily renovated every part of this facility while in full operation. It is targeted for LEED Silver Certification and has a very robust and noted art programme. The first phase of the project is complete and has received rave reviews from passengers, the airport administration and Southwest Airlines. Passenger Terminal World | Showcase 2014
to justify demolition of a 30-year-old building that was built to last 60 years. Defining what the terminal of the future should be has been ongoing for over 40 years. In reality, projects that are too futuristic tend to have a very short functional life – just think of the TWA and Pan Am terminals at JFK for example. However, terminals designed for traveller functionality continue to perform well. It is difficult not only to predict the future of air travel but also to incorporate it into the design when technology tends to change much faster than projects can be completed. What architectural design trends are you seeing shape new airport terminals? Architecturally, we may have reached the point of sanity where terminal buildings are designed to be functional, durable and flexible. From a planning standpoint, I believe there will be an increasing emphasis on the arrivals experience as projects are now generally controlled by the airport owner. This will lead to more efficient bag claim halls, with grander domestic meet-andgreet lobbies similar to those for international arrivals and concessions areas. n
Which is the most noteworthy airport of the past year and why? Two airports stand out this year. San Diego International Airport’s Green Build project combines a modern terminal building with an innovative approach to passenger processing, particularly with regards to its kerbside check-in solutions. In addition, Dubai’s new Concourse 3, which is dedicated to Emirates’ A380 fleet, is an astonishing achievement in passenger processing and concessions. What challenges are affecting the sector? There continues to be the dilemma in dealing with terminal buildings constructed prior to deregulation and security controls. It is difficult
Architecturally, we may have reached the point of sanity where terminal buildings are designed to be functional, durable and flexible
Dallas/Fort Worth International Airport, Terminal A
Photo: Corgan
Jonathan Massey
What development had a big effect in 2013? The use of handheld devices by both passengers and airline staff has had a large effect on processing and wayfinding. Airline customer service agents are no longer standing behind desks and more passengers are arriving ready to board with an mobile boarding pass. The passenger becomes much more independent and the gate agent now has the ability to interact more effectively with the traveller. Wayfinding information can also be delivered via handheld devices, reducing reliance on directional signage. The airlines’ penchant for increasing revenues through à la carte fees has had a profound impact on how passengers use the terminal building. While airports have gone to great extent to provide amenities such as charging stations in hold rooms, the build-up around the boarding corridor creates a chaotic environment and disrupts the smooth flow of passengers. Providing frequent fliers with additional benefits, such as priority lanes at checkpoints, creates an additional challenge of separating passengers by classification and delivering on the expectation of providing a certain level of service.
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A render of the new Connector Terminal at Brussels International Airport
Roger Wilson
Airports need to benchmark themselves against best-in-class international shopping centres
Director, Chapman Taylor
What projects has Chapman Taylor been working on in 2013? We have been working on a number of projects, including the new Connector Terminal at Brussels International Airport. We have also been working on international departure lounge (IDL) reconfiguration and retail masterplanning at Brussels, Heathrow Terminals 3 and 5, Newcastle International Airport and Dubai Airport’s Concourse 4. What is your most noteworthy project? All our projects have unique qualities. The new Connector Terminal at Brussels International Airport is our first full terminal design and includes the interior of the IDL, which allows a holistic integration of the retail masterplanning with the look and feel of the space. London Heathrow is a near-perfect example of the challenges facing many existing hubs and how to achieve better ASQs and improved passenger experience at an airport operating near capacity. We are helping Heathrow respond to the success of T5 and in particular increased transfer traffic, while ensuring that optimum revenue generation is maintained. What development had the biggest effect in the industry in 2013? In terms of passenger experience the biggest development is perhaps yet to come. This will be a fully integrated, high-definition, multichannel approach to commercial revenue generation opportunities encompassing interactive advertising and video walls, shopping and leisure offers, all within the click of a button on our smartphones and tablets. Passenger Terminal World | Showcase 2014
How are airport terminals changing to improve the passenger experience? Passengers, or perhaps that should be customers, are all potential CIPs in that they are all able to contribute to the commercial success of the airport in a market where non-aviation revenue generation is increasingly important. A passenger’s experience of a terminal starts way before the IDL and by then, if the journey through security has been fraught, the chances are their sense of enjoyment may well have evaporated. Airports need to benchmark themselves against best-in-class international shopping centres for their diverse range of leisure offers and increased choice of food and beverage outlets, or boutique hotels for their custom service and well-being or spa offers. Which is the most noteworthy airport of the past year and why? I like what has been achieved at Paris Charles de Gaulle Terminal 2 in terms of a consistent design theme and retail design message. The shop-front design quality and department store aesthetic of the Buy Paris duty-free offer is compelling. What solutions are having the biggest effect? In the IDL environment, the blurring of boundaries between retail concessions, dwell space and concourse through the use of pop-up shop formats and promotions is being successfully used to create a more intense experience around a product or theme. New transfer lounge formats will grow in popularity as they cater for non-business passengers who are happy to pay for a niche service, whether that’s a sleep-pod, head massage or individual
cinema booth. I can see the leisure offer being pushed further not only through cultural experiences such as a museum or art gallery but ultimately via gyms tailored to yoga or Pilates classes and perhaps even a tidal swimming pool. Luxury zones will seek to maximise retail spend by premium passengers as well as those looking for a one-off purchase within an affordably exclusive environment. There is no real limit to the products, which ultimately will set an airport apart from its competitors, especially in the increasingly competitive hub airport arena. What geographical areas are impressing? In Europe the evolution of existing hub airports will remain constant as they search for increased market share or the elusive knockout blow that propels them clear of the competition. Finetuning multichannel retail and leisure integration and more inventive use of concourse space for revenue generation or experiential offers will involve the main players pushing the boundaries of design and retail planning, which others will follow. In the emerging markets, the challenge will be in moving from subsidised businesses to a standalone model where non-aviation revenue generation is less well developed, if at all. Investors will see opportunities to redevelop airports to more specifically align with passenger and airline demographics. What does 2014 hold? Smaller regional airports with adjacent land holdings will look to develop non-aviation related business streams through business park developments with good transport links. Airport operators will continue to develop the passenger experience as part of more a holistic approach to service provision, and in doing so encourage retailers and restaurateurs to be more creative in their approach to fit-out and shopfront design. The traditional concourse and gate seating areas will merge with commercial offers, at-seat provision of services and experiences. Above all we will continue to fly, but our customer service, diversity of offer and ease of journey expectations will reach new heights. If airports ignore the customer it will be at their peril. n passengerterminaltoday.com
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14 FUTURE FORECAST
Mark Wolfe Principal, Hassell
What has Hassell been working on in 2013? We have just reached the end of a fairly prolific period of work, with the completion of two Hassell designed terminals in 2013 – Terminal 2 at Perth Airport and Christchurch Integrated Terminal in New Zealand, which was designed in collaboration with Warren & Mahoney. We’ve also been working closely with Melbourne Airport on its Southern Precinct programme. This has included completing the design of a new domestic terminal and pier, a new forecourt, an elevated road system and a multilevel car park. These facilities will be completed and operational by mid-2015. What is your most noteworthy project? Of the recently completed projects, Christchurch Integrated Terminal is notable for its strong commitment to sustainability – in particular, an artesian ground-source heat-exchange system greatly reduces the terminal’s carbon footprint. The terminal also demonstrates some key characteristics of efficiency and flexibility such as swing gates and, of course, it has been designed to withstand earthquakes. How are airport terminals changing to improve passenger experience? Airport operators are better understanding the value of good design and how important it is to deliver quality facilities that are efficient, sustainable and easy to navigate. Technology is improving the speed and efficiency of various processes and the whole experience is becoming more targeted. However, improving the passenger experience is not just about architecture and design and it doesn’t necessarily come at a high cost. For example, Melbourne Airport responded to a recent increase in Chinese visitors simply by incorporating signage in Mandarin to help them move through the airport with ease. Passenger Terminal World | Showcase 2014
How are passenger expectations changing? On the whole, I think the industry is responding pretty well to passengers’ expectations. People are becoming increasingly comfortable with smartphones and other mobile devices because they have immediate access to information and the ability to make instant transactions. So the response has been to provide things such as mobile check-in. In terms of facilities, people just want greater choice – not just traditional airport retail, but amenities such as cinemas and gyms. What solutions are having the biggest effect? Online check-in and the increase in passengers opting to take carry-on luggage means that passengers expect to move through the airport
In terms of facilities, people want greater choice – not just traditional airport retail, but amenities such as cinemas and gyms
a lot more quickly. As a result less space is being given to check-in and baggage counters, and clearer wayfinding in the form of signage and pathways to the gate is becoming the focus. Advances in technology also mean that security screening processes are becoming subtler and more intrinsic to the building design rather than implemented at specific points through the airport terminal. What architectural design trends are you seeing shape new airport terminals? More recently, passenger safety has played a central role in airport design. It has influenced everything from forecourt design – moving set-down and drop-off away from the main terminal building – through to how people move through the airport and access various services. There is also greater awareness among airport operators of the need for considered and flexible masterplanning, which is increasingly important to help forecast and plan for the changing needs of the airport over time. Flexible terminal design that allows buildings to be expanded over time is central to this. What geographical areas are impressing? For me it’s Southeast Asia and China. Airports such as Changi International remain world’s best and constantly strive to stay at the forefront of customer service, which underpins their brand. It’s a region where Hassell has a number of design studios and one that we are striving to build our profile and opportunities within. What does 2014 hold? From an Australasian perspective we are certainly set to see a shift in momentum around airport development. A number of capital city airports are set to embark on major programmes in 2014, making it a really exciting time to be involved in the aviation sector. n
Photo: Peter Bennetts
Which is the most noteworthy airport of the past year? Canberra airport has caught my eye. Rather than being owned by the usual collection of pension and investment funds, it’s owned by a developer. With the main commercial interest seeming to lie in the adjacent business park, the developer has taken a less commercial approach to the terminal, investing purely in a quality design that delivers a great environment for staff and an enjoyable passenger experience.
Perth Airport’s Domestic Terminal 2 passengerterminaltoday.com
TIME FLIES
Good design stands the test of time Qantas Terminal 3, Sydney Airport, Australia. Designed by HASSELL. Opened in 1998. Photography by Max Creasy
hassellstudio.com
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aircraft and maximise the experience. Some got it right, others got it wrong. We will see this learning tailoring facilities as we move forwards. How is passenger experience being improved? There is a shift towards adopting the mentality of the hospitality industry and treating passengers as ‘guests’ instead of just passengers. This is leading towards a more personalised service and technology is playing a major role in delivering this. Many airports are also diversifying their service offering in terms of facilities. We are seeing many more airside spas, airside hotels, more attractive retail experiences, and much more in the way of landside facilities. In short, these improvements are making the airport a broader and more fulfilling experience and potentially a destination in its own right.
Richard Gammon Director of Aviation and Transportation, HOK, London
What has HOK been working on in 2013? Our most notable projects in 2013 have been the expansion of T3/T4 at King Khalid International Airport (KKIA), Salt Lake City redevelopment, a new midfield satellite at Bangkok, future phases of T2 at Heathrow, and development strategies for both terminals at Gatwick, as well as our continuing role at Hamad International Airport, the Bangalore T1 redevelopment and Delhi’s new control tower. Tell us about your most noteworthy project. Arguably our most noteworthy project this year is the expansion and development of KKIA. This airport holds a special place in HOK history as it was one of the first full airport campuses that HOK designed back in the early 1980s. It is therefore particularly pleasing that we were invited back by the General Authority of Civil Aviation of Saudi Arabia (GACA) to design the expansion. The project involves the expansion and connection of the operational Terminal 3 and the mothballed Terminal 4. The space between the two terminals will be infilled and three new piers are to be added. The design builds on and represents an evolution of the original concept, and will serve to reinforce the airport’s status as an icon of Riyadh, the capital city.
What is the most noteworthy airport of the past year and why? For me, the most noteworthy airport is actually the one closest to home, and that is Heathrow. Despite all the bad press that the British media continue to pile onto Heathrow, it continues to stand firm in its goal of transformation. The much misunderstood but unfortunate events surrounding the opening of T5 have now been cast into history and finally it is being recognised for what it is – a truly world-class terminal – as evidenced by being voted the world’s best terminal by Skytrax. It truly does punch well above its global weight and Heathrow should be congratulated for steadfastly maintaining its vision of creating terminal buildings that really focus on the passenger rather than just being ostentatious status symbols. Let’s hope that the opening of T2 next year will receive equal and justified applause. What architectural design trends are you seeing shape new airport terminals? I continue to despair at the perpetual and widespread use of the generic ‘squashed bug’
terminal design for new airport terminals. Unfortunately there are now so many new, largescale airports that closely resemble each other, and all seem to have very little specific character or form of their own. Airports are gateways to countries, regions, cultures and communities and I feel it is important that the airport – as a major civic space – should play an important role in representing them. What does 2014 hold? It holds a lot of promise for the aviation industry, but most excitingly of all, we will see the longawaited opening of two world-class terminals. The first is the much anticipated opening of Hamad International Airport in Doha and the second is the new Terminal 2 at Heathrow. Both are major milestones in their own way. The year 2014 will also see the next step in the battle for the title of the world’s largest airport. The long-awaited appointment of the designer for the new Beijing Airport is due to be announced in early 2014, and the first phase of design will commence on the new Istanbul Airport. Meanwhile, Dubai World Central continues to develop and expand towards its goal of a planned capacity of 160 million passengers per year. These mega-airport developments are fantastic opportunities for innovation in the field of airport design and it will be interesting to see what the next generation of airports holds for the future. n
Heathrow should be congratulated for steadfastly maintaining its vision of creating terminal buildings that really focus on the passenger
King Khalid International Airport
What development is having an impact? The continued delivery of A380s means that the design learning that is gradually being acquired through their use will almost certainly have an impact on future terminal facilities. A good proportion of the A380 facilities that are in use today were designed well before the aircraft came into service, and designers had to make educated guesses on how to best serve these Passenger Terminal World | Showcase 2014
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High-tech solutions.
Low-stress travel.
Tomorrow’s airport has arrived. At Aéroports de Montréal, everything has gone high-tech, state-of-the-art, and cutting-edge. In fact, we’ve been leading the way with all kinds of innovations. We were the first in North America to offer bag self-tagging and self-serve baggage drop-off. We were among the first to introduce mobile check-in with 2D tracking and automated border control. And you can now receive live updates and alerts regarding
ADM13204I_TechAD_Passenger_Termi_World_E_v1.indd 1
your flight status on your smartphone, and access information on wait times from any of our security checkpoints. All these technologies offer more options for travellers and make it easier for them to fly from, to and through Montréal, while allowing them more time to choose from our 90 restaurants and boutiques. And that makes everything so much better for everyone.
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18 FUTURE FORECAST
Montréal-Trudeau International Airport
James Cherry President and chief executive officer, Aéroports de Montréal
What has ADM been working on in 2013? One of the biggest projects we have been working on is the integration of some of our security screening checkpoints, resulting in an economy of scale and increasing productivity. We have three distinct types of traffic here – international, transborder and domestic – and they have different peak periods. We decided to combine the international and domestic preboard screening search points to anticipate those peaks, and that has worked out very well. We have made a very large central area that everyone now goes through. Tell us more about your most noteworthy project in 2013. Over the past 12 months, in both the Canadian and US customs halls, we have moved to automatic border control using automatic passport readers to make the process faster and smoother for passengers. This has had a fantastic impact on our service levels in terms of shorter waiting times for passengers passing through both US and Canadian customs. We have also expanded our pre-security offering The new international and domestic check-in facility
There is more emphasis being put on non-aeronautical revenue and how airports can generate revenue in other areas considerably by adding new retail and restaurant options. We hope to inaugurate them by the end of 2013 and they will provide a whole new area for passengers and the people dropping them off at the airport. We are also currently in the process of finalising an expansion of our dutyfree stores post security. What has been the biggest development in the industry in 2013? I think most definitely the automation of border control (ABC). We were one of the first airports in North America to introduce this, and I think we will see many US and Canadian airports going the same way. We have had many people visit the airport to see how we’ve done it, including from the US and Canadian border control. This is significant for us but I also think that for the industry as a whole it is very important. A few years ago we were among the first airports to implement CUSS kiosk, selftagging and baggage drop-off, which offer more options to airlines and passengers. Now we’re going one step further and having customers drop off their own bags. They scan the baggage label barcode and place the bag in the machine. This type of self-service solution really is an emerging trend. How are you improving passenger experience? One example is the introduction of the service called Secure Express, which is where
Passenger Terminal World | Showcase 2014
passengers tell us when they are coming to the airport and can reserve a time for when they go through pre-board screening. These passengers will go through an expedited line as they have taken the time to reserve in advance. We’re just introducing that now, but we think that may have a very big impact on operations. What is the most noteworthy airport of the past year and why? I think one of the most noteworthy trends this year is that we’re finally recognising that we have passengers in terminals for long periods of time, particularly in international terminals, so what I’ve been impressed with is that more airports are spending a good deal of time and effort on ‘entertaining’ passengers. One of the most exceptional examples is Los Angeles International Airport and what it has done in the new Tom Bradley International Terminal, with multimedia screens and various other innovations to entertain passengers. I think this idea of passenger entertainment is a trend that we are going to see increasing. We’re going to have to start thinking outside the box and doing more interesting things. What they’ve done at LAX is an indication of what we’re going to see more and more. What trend do you see impacting the industry throughout 2014? One major theme is revenue generation. There is more emphasis being put on non-aeronautical revenue and how airports can generate revenue in other areas, such as through better use of their real estate, more commercial revenue from passengers and commercial revenue from people surrounding the airport, in terms of additional commerce on the site – shopping centres, industrial facilities, etc. We’ve heard for years about the airport-city concept but it really is taking on a bigger dimension now, as more people are concerned about how to create additional revenue to keep landing fees down. n passengerterminaltoday.com
THE GATEWAY TO NEW SOLUTIONS “
It’s one of the occasions to meet airport people not only from within Europe but from all around the world. It’s also great to have the exhibition hall alongside the conference. You pass by the stands and see all the latest innovations available on the market
”
Giovanni Russo, Head of Planning and Engineering Operations, Zurich Airport, Switzerland
“
It’s been a wonderful opportunity to meet other people from different airports and network with all the exhibitors. It’s definitely been worthwhile
”
Jacqueline Yaft, Deputy Executive Director, Los Angeles World Airports, USA
Make sure these dates are in your diary!
www.passengerterminal-expo.com
20 FUTURE FORECAST
Anthony Mosellie Managing principal at Kohn Pedersen Fox Associates (KPF)
What is your most noteworthy project? One of the most noteworthy projects we have been working on is the Abu Dhabi International Airport Midfield Terminal Complex, which is now solidly in construction and due to open in 2017. Comprising more than 700,000m2, the complex will be one of the largest single-roof terminal buildings in the world. It’s a transformational project for the United Arab Emirates government, and will sponsor more development, in addition to responding to the huge growth and success of Etihad Airways. It’s also going to be a gateway to the UAE and a major economic engine for Abu Dhabi in its 2030 plan. What development had a big effect in 2013? One trend we are seeing is the continued move towards privatisation and public-private partnerships. As the world bounces back from the global economic crisis, we are seeing a bit of a shift from growth in the emerging economies compared with the more traditional legacy economies, which lacked infrastructure investment during the global economic crisis. This inability to invest is now putting pressure on the industry as travel, enplanement and passenger growth comes back. As we’re not fully out of the economic crisis or its aftermath, in terms of governmental organisation and response, and the ability to invest in national or local infrastructure, we’re seeing a real move towards public-private partnerships.
aircraft parking positions and the passenger lounges. Therefore we’re not seeing changes in the aircraft contact areas of the terminal. We really haven’t seen major changes for the past several decades, other than the integration of A380s. Where we are seeing changes that affect the passenger experience are in the commercial spaces and the variety that these spaces offer the passengers. We’re also seeing how airports are trying to respond to the growing use of personal technology. For example, I was recently in a New York airport terminal, which is a little bit constrained in terms of commercial offerings and space, but there are some café-type desks where passengers can sit. Each desk houses an iPad station where users can place their food order, use their credit card and have it delivered directly to them. This is one way in which that particular facility is managing the demand for more commercial space that they don’t have. What is the most noteworthy airport of the past year and why? Singapore Changi Airport was well designed for current and future needs. It has won countless awards and has a policy of building capacity ahead of demand to avoid the congestion problems common in major airports and to maintain high
One trend we are seeing is the continued move towards privatisation and public-private partnerships
service standards. Recently announced, a new mixed-use complex will be developed on the car park site fronting Terminal 1, offering aviation and travel-related facilities, retail offerings, as well as leisure attractions. Even more exciting is the upcoming Terminal 5, which will be one of the largest terminals in the world and is scheduled to be completed in the mid-2020s. What challenges are affecting the sector? There are a couple of challenges. First, while airlines are returning to profitability in North America and Europe, it’s still a very tenuous situation and the margins for error are extremely slim. Another challenge that North America and Europe are facing are the number of megaairport terminal projects under way in the Middle East, as well as more in Asia, and how that might reposition the balance of where the major influence zones are for the whole industry. I’m not sure that the challenge is really perceived yet, or that it’s being responded to properly, but it’s certainly something that is going to affect the industry in the coming years. How are passenger expectations changing? In the down economy there was a tremendous effort to maintain brand loyalty, whether through price, airline status, increased service or amenities. In general, airlines have a tendency to focus on their passengers when things are bad, and focus a little less on them when things start to improve. Passengers were courted and encouraged to travel with certain patterns, and they want to make sure as things continue to improve that they don’t start to feel neglected. So the expectations of the business traveller are really that the airlines continue to have the proper focus on the passenger, as there will be more competition from other international carriers with better hubs in the coming years. n
Abu Dhabi International Airport Midfield Terminal Complex (MTC)
How is passenger experience being improved? It’s interesting because I think the physical parameters of the terminals are still predominantly driven by the size of the aircraft, aircraft movements around the exterior of the terminal and the relationship between the Passenger Terminal World | Showcase 2014
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200+ expert industry speakers from around the world will gather to share their ideas, experiences, knowledge, innovations and visions for the future of the airport and airline industries!
“
It’s been a wonderful experience for us coming to the conference and meeting our peers. Lots to learn and lots to share, so fantastic
”
Simon Robertson, Chief Financial Officer, Auckland International Airport, New Zealand
CONFERENCE TOPICS INCLUDE: • Airport Clusters, Airport Cities & Aerotropolises • Airport Connections – Air-Rail, Ground Access & Intermodal Transport • Airport Design, Planning & Development • Aviation Border Security & Facilitation • Baggage Processing, Tracking & Identification • Business & Commercial Development • Concessions & Retail Planning • Customer Service & Passenger Experience • Climate Change, Environment & Sustainability Issues • Future Airports – Design, Innovation, Technology • Management & Operations (including A-CDM & ATC) • Passenger Processing, Check-in & Self-Service • Social Media, Marketing & Advertising • Systems Integration, IT & Communications (ITC)
THE WORLD’S LEADING INTERNATIONAL AIRPORT TERMINAL CONFERENCE
“
I have enjoyed my time in the Conference learning about the future, the evolution of the ageing population, what 2015 and beyond looks like. I’ve heard from people in airports, industry experts, as well as other airlines. It’s terrific to have everybody right here in one place
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Ed Baklor, Vice President, West Jet Airlines, Canada
the most useful event of the “year.It isWhat more can I say? ” Wayne Smith, Head of Information Services, Birmingham Airport Limited, UK
“
We believe the Conference will help us remain on top of technological and sustainability developments, because it offers a great opportunity to learn from industry leaders
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Mohamed Yousif Al-Binfalah, CEO, Bahrain Airport Company, Bahrain
www.passengerterminal-expo.com
“
We have a number of objectives to achieve by attending the event, including networking and touching base with our peers in the industry to learn from their experiences. We believe the conference will help us remain on top of technological and sustainability developments. It offers a great opportunity to learn from industry leaders. There are many products and services in the exhibition that any airport is in need of in order to keep pace with developments. There isn’t any better opportunity than Passenger Terminal EXPO where they are all under one roof
”
Mohamed Yousif Al-Binfalah, CEO, Bahrain Airport Company, Bahrain
www.passengerterminal-expo.com
24 DESIGN
Photo: Jason Knowles © Fentress Architects
FENTRESS ARCHITECTS n
BEYOND SKIN DEEP
FROM THE MACRO TO MICRO SCALE, FENTRESS ARCHITECTS’ OBJECTIVE IS TO FULLY UNDERSTAND THE EVER CHANGING LANDSCAPE OF AVIATION DESIGN One may assume that Fentress Architects’ expansive aviation portfolio, including some of the world’s highest rated airports, is indicative of its depth in aviation expertise. However, Curtis Fentress, chief designer at Fentress, says, “Expertise goes beyond skin deep. We want to get to the bones of aviation design, striving for a seamless passenger experience. To do so, we need to understand all the business requirements and passenger expectations to make the right design decisions.” The firm recognises the importance of capitalising on knowledge and sharing its Passenger Terminal World | Showcase 2014
state-of-the-art thinking. Below, Fentress Architects reveals several strategies that the firm has taken to heighten its capabilities in aviation design.
Starting at the top
In the summer of 2013, Fentress Architects recruited Patrick McCue, former director of Properties for Norman Y. Mineta San Jose International Airport (SJC), as the firm’s chief operating officer. By having McCue on board, Fentress Architects is successfully integrating an airport perspective in how it serves its clients
and how it approaches the engagement experience and design development. McCue’s style is a ‘front-of-house to back-of-house’ approach. He brings a solid understanding of aviation practice, and has helped instill processes that guide design decisions with the client and user at the forefront. “They are visionaries,” says McCue, when describing the designers at Fentress Architects. He worked with the firm at SJC on the modernisation of Terminal A, the new Terminal B and the new consolidated rental car facility, but soon learned about the company’s other aviation projects around the world, including Denver International Airport, the new Tom Bradley International Terminal at Los Angeles International Airport (LAX), and Incheon International Airport in South Korea. The latter, he notes, “has been named ‘Best Airport Worldwide’ by the ACI for seven years, a prestigious honour”. McCue was especially impressed with the relationship after Terminal B opened at SJC. Fentress Architects didn’t just pack up and passengerterminaltoday.com
DESIGN 25
MAIN: ‘Now Boarding: Fentress Airports + The Architecture of Flight’ is scheduled to appear in the Museum of Contemporary Art in Shanghai and will continue to travel internationally RIGHT: The Great Hall in the new Tom Bradley International Terminal at LAX
Expertise goes beyond skin deep. We want to get to the bones of aviation design, striving for a completely seamless passenger experience
go on to the next airport; the firm stayed in communication with airport management. It wanted to understand if operational expectations were being met, how design improved concessions sales, the level of energy savings achieved, and how finishes were holding up. This continuing engagement allowed McCue and Fentress to recognise that they had similar goals in airport design management and ultimately an opportunity to continue their working relationship. “When approached by Fentress Architects to take up the position of COO, I realised that I would have oversight in the strategic direction, expansion and operation of a firm that leads architecture design globally. The opportunity to be innovative and work with creative people in a changing industry – to be a part of something that exciting – was an opportunity of a lifetime,” explains McCue. “The people at Fentress Architects are passionate about what they do. The insatiable desire to learn is contagious. You really want to see them succeed in envisioning the future,” he adds. passengerterminaltoday.com
Forward momentum
Airports were once places that people were excited to visit. When you consider that most other building types, including houses, churches, schools, courthouses and theatres, have been around for thousands of years, the airport as a distinct architectural category is still in its infancy. The designers at Fentress believe that the most important innovations in airport design are yet to come. That’s why the firm started its ‘Airport of the Future’ think tanks – not only as a means to predict the future of the passenger experience and airport design, but also as a means for the studio to stimulate debate and drive innovation. Fentress gathered leading airport executives, designers, artists, engineers and thought leaders, and over the course of several years the team met for a series of design charrettes. There were no rules, only a single goal: create a vision for the airport of the future. This led to a conceptualisation of the airport for the near future, 50 years out, and airport of the far future, 100 years out.
Photo: Jason Knowles © Fentress Architects
Photo: Jason Knowles © Fentress Architects
BELOW RIGHT: Patrick McCue, Fentress’ new COO, working with Curtis Fentress on an airport design competition
“Every airport was once the airport of the future. Though our imaginations can take flight, our practical role today is to lay their foundation. The changes we implement in the present build upon one another, year after year, to create the future. We never cease to look to the limitless possibilities that will guide our tomorrow,” says Fentress. In 2011, the firm hosted its first Fentress Global Challenge, an annual international competition to engage architecture and engineering students to push the limits of design. The challenge was for students to present their vision of the ‘Airport of the Future’. There was an overwhelming response, with over 200 final submissions from all around the globe. Many of the designs were of a professional quality and provided tremendous insight into how the millennial generation envisions air travel and airport designs of the future.
Making it public
The exhibition ‘Now Boarding: Fentress Airports + The Architecture of Flight’ is the result of Passenger Terminal World | Showcase 2014
26 DESIGN
LEFT: Fentress Architects ‘Airport of the Future’ think tanks led to the conceptualisation of the ‘Airport of the Near Future’ BELOW: Place, designed by Curtis Fentress and Michael McCoy for Arconas, have arms wide enough for a tablet or dining, drink holders, ample under-seat space for easy luggage storage, and integrated power and USB ports at every seat
Photo: Arconas
Photo: Fentress Architects
BOTTOM LEFT: Fentress designed Incheon International Airport, which has been named at the Airports Council International’s ‘Best Airport Worldwide’ for seven years
Fentress Architects’ desire to weave the past, present and future of airport design. Created by acclaimed curator Donald Albrecht, in collaboration with the Denver Art Museum, it is a multimedia exploration into the complex relationship between people, culture and airports. Through the use of film, digital art, animation, drawings, photographs and architectural models, the artistic and technical process of designing airports is revealed. ‘Now Boarding’, which has seen tremendous success, struck a chord with the public, providing them with an insider’s view into an architect’s creative process and appealing to their curiosity about this well-known, but not well-understood building type. Serving as a true
function of thought leadership, this international travelling exhibition unpacks a complicated expertise and rebuilds it as a story for the everyday person to enjoy. Having exhibited in Denver, Amsterdam and Los Angeles, ‘Now Boarding’ is scheduled to appear in the Museum of Contemporary Art in Shanghai and will continue to travel internationally.
From macro to micro
In addition to designing major international airports, Curtis Fentress has focused on the details of the passenger experience with the introduction of a new kind of airport seating. Curtis Fentress calls it “airport seating of the future”, and it has been designed to
be comfortable, spacious and convenient. Commercially known as Place, the seating was designed by Curtis Fentress and Michael McCoy for Arconas, a leading airport chair manufacturer, to serve the needs of the modern traveller. Place chairs have arms wide enough for a tablet or dining, drink holders, ample under-seat space for easy luggage storage, and integrated power and USB ports at every seat. Fentress’ passion to enhance the passenger experience is seen even at the micro level of airport terminal design. “These days, people need more comfort space for devices, food, bags and other items. They also need somewhere to recharge, in every sense of the word. We designed Place to be an elegant, ergonomic seating system that serves people’s needs,” adds Fentress. Place recently launched at the 2013 ACI North America Conference, which took place in San Jose, California in September.
Poised for change
Photo: Paul Dingman
When asked why the firm invests in these strategies, Fentress states, “More than thought leadership and expertise, our objective is to learn and understand change. Aviation is so new, and the pace of change is rapid. It takes a group effort to really get our arms around the challenges we face. Learning quickly and being agile is how our firm will best serve our clients.” Fentress recently celebrated the opening of the US$1.9bn Tom Bradley International Terminal at LAX, the largest public works project in the history of Los Angeles. LAX is an airport that has accepted the challenge of creating the airport experience that passengers desperately want. n Passenger Terminal World | Showcase 2014
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DIA LAX BECAUSE AN AIRPORT SHOULD BE DESIGNED LIKE THE PASSENGER EXPERIENCE MATTERS.
fentressarchitects.com
ICN SJC SEA
28 DESIGN ROGER WILSON, PETER FARMER AND SOO-LING KANG, CHAPMAN TAYLOR n
European airports were the first to recognise the need for more effective retail planning and have consequently embraced a more commercial approach to this area of non-aviation revenue generation. This is now evolving into a sophisticated experiential design ethos, which responds to airport-specific profiling designed to increase ASQ scores as a measure of passenger satisfaction. Now, as sovereign and government-sponsored terminals in regions such as Asia and the Middle East start to move to a self-sustaining business model, they too have an increasing imperative to reconsider retail, advertising, service provision, leisure and
catering environments in a more commercially astute way. It is important that this change in approach is undertaken in a holistic fashion which is both sensitive to the terminal architecture and coordinated with operational requirements. However, it is apparent that the boundaries in design, services and commercial offers within terminals need to be expanded to respond to passenger expectation which is growing in sophistication and integration with everyday life. Key to this is understanding the increasing use of mobile devices in a geo-specific, digital world and the blurring of the boundaries between retail and leisure activities.
ON THE MONEY UNDERSTANDING THE ART AND SCIENCE OF DESIGNING AROUND THE PASSENGER JOURNEY IS KEY TO CREATING A COMMERCIALLY SUCCESSFUL TERMINAL BUILDING. ROGER WILSON SETS OUT THE APPROACH CHAPMAN TAYLOR TAKES IN ORDER TO SATISFY BOTH CLIENT ASPIRATIONS AND PASSENGER EXPECTATIONS
Passenger Terminal World | Showcase 2014
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DESIGN 29
The passenger or customer journey from kerbside to gate is the primary focus of the design of an airport terminal building. An equally important focus, which requires effective commercial planning to maximise income generation, should be to address the passenger experience requirement on this journey through the terminal. This in turn needs to be balanced with the understanding that a passenger’s primary reason for being at the airport is not to shop, and always lurking at the back of their mind is, “I must not miss my flight.” Appreciating the mindset of passengers is therefore inextricably linked to optimising commercial performance. It is no surprise then that the more quickly passengers can pass through security, where stress levels are at their highest, the more low-stress time can be spent in the international departure lounge (IDL), where extended dwell time influences depth of retail penetration and conversion rates.
Changing approach
In the same way that shoppers are changing their approach to shopping in towns and city centres, passengers are altering their shopping patterns in airports. They are increasingly more
Successful shopping centres provide many of the clues to designing effective retail and leisure spaces
comfortable with a multichannel approach that includes faster broadband and wi-fi to guide and browse, with options to click and collect through physical shops. They are more in tune with interactive advertising and the instant gratification it can provide when linked to offers and promotions. Equally, being more informed and connected, passengers are finding they can play their own part through the use of technology rather than being dictated to, which gives them as much choice in the captive environment of an IDL as they have in the high
street. Passengers are becoming more sophisticated, with higher expectations, and retailers and airport operators are quickly learning how to respond to consumer power. The desire for cultural identity, authenticity and uniqueness is something people are increasingly choosing over the ‘plain vanilla’ environment and offer that has been the staple diet for so long. Why then should their experience be any different in an IDL? Successful shopping centres provide many of the clues to designing effective retail and leisure spaces and this doesn’t start and end with shops or shopping. Rather it is the way they respond to the variety of between retail and leisure, theming and entertainment, which we as customers now demand through our use of leisure time as an adjunct to shopping. Consequently we observe food and beverage offers in city centres as the new retail – places that fulfil our need for human interaction while allowing us to browse and shop online and, if required, collect our purchases either before departure or on the way home. Increasingly, we, as customers, are expressing a desire to be involved in leisure-based discovery and entertainment within a destination environment, in which more time can be spent on leisure and personal services. We travel more, see more and want more by way of experience. The focus of any strategy should be to maximise visibility to the shopfronts, create functional and destination anchors and zones, and plan categorisation and adjacencies to generate footfall, including last-minute shopping, all within a coherent retail masterplan. In parallel this should support
ABOVE: External view of a past competition entry from Chapman Taylor for Beijing International Airport LEFT: View of the new Brussels Airport Connector. Completion is expected during 2015
RIGHT: All stakeholders at the airport should work together on a project from the beginning to ensure quality results
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Passenger Terminal World | Showcase 2014
30 DESIGN
and reinforce operational efficiency through a holistic approach to retail planning that is complementary to the wider architectural and interior design context.
Pick and mix
Knowledge of categorisation/tenant mix and a rigorous approach to space scheduling and optioneering – working with retail analytics to fine-tune sales penetration – is key to assisting clients in their business decision-making process. By the same token, technical knowledge of retail and catering requirements, concession MEP services integration, design of key interfaces with base build and waste-away/goods-in logistics flow, ensures that the shell and core is designed to be efficient with maximum flexibility and logical safe-guarding in mind. Fundamental to creating a successful scheme is an ability to understand and respond to RIGHT: Each area of an airport should be designed and developed to reflect the passenger needs during their time there
BELOW: Interior view of Heathrow T5’s retail and departure lounge
Passenger Terminal World | Showcase 2014
The approach to retail masterplanning should fully engage with the airport and terminal stakeholders from the beginning
passenger demographics, operational flows and technical and security constraints within the wider terminal context. This, combined with the implementation of coherent commercial and retail masterplanning, creates a seamless integration between revenue-generating activities, the terminal architecture and built form, and airport functionality. The line between retail concession, dwell space and concourse is becoming more blurred through the use of temporary or ‘pop-up’ shops and promotions, some of which create an immersive passenger experience. The development of themed zones, whether strategic or promotional, is seen as a way to tap into the experiential approach while diversifying exposure to market sector, airline and passenger demographics – something shopping centres have been promoting for some time.
Teamwork
Designing for live operational environments and for the generation of maximum value within the constraints of existing buildings while balancing the commercial objectives required to maintain operations and minimise impact (income, programme, construction) are all fundamental considerations throughout the design process. The approach to retail masterplanning should fully engage with the airport and terminal stakeholders from the beginning. This ensures that the result is a balanced and integrated part of the facility planning. Cultural links to a regional and national context are increasingly influential in both step-change refurbishments and new-build scenarios. Multichannel and digital retailing are here to stay and they provide reach beyond the terminal for all passengers. High-quality environments should be uncluttered, simple to navigate, convenient to shop and enjoyable. More than this however, they should ultimately provide everything a passenger needs within an identifiably unique environment that defines a sense of place. n
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WORKING IN OVER 80 COUNTRIES
HEATHROW T5
BEIJING AIRPORT
DUBAI AIRPORT
BRUSSELS AIRPORT
FARO AIRPORT
“Exceptional design ability is at the core of our global expertise. We are committed to working with airports to maximise commercial opportunities and enhance the passenger experience.”
TRANSPORTATION TEAM OFFICES: LONDON BANGKOK BRISTOL BRUSSELS BUCHAREST DÜSSELDORF KIEV MADRID MANCHESTER MILAN MOSCOW NEW DELHI PARIS PRAGUE SÃO PAULO SHANGHAI WARSAW
ROGER WILSON DIRECTOR
PETER FARMER DIRECTOR
SOO-LING KANG ASSOCIATE DIRECTOR
Specialists in Aviation Design www.chapmantaylor.com
32 DESIGN CORGAN n
FUTURE PROOFED
MODULARITY AND FLEXIBILITY ARE KEY ELEMENTS TO CONSIDER WHEN DESIGNING AN AIRPORT TERMINAL THAT WILL BE ABLE TO ACCOMMODATE FUTURE REQUIREMENTS
Airport terminal buildings often take 10 or more years to develop once the planning stage begins. Many projects span one or more economic cycles, industry paradigm shifts and political regimes, and technological evolution occurs at an even more rapid pace. The architecture and design industry must constantly look 10 to 15 years ahead for insights into what the future may bring. With 64 years of experience in aviation facility design, having worked with more than 150 airports worldwide, this is nothing new to the team at Corgan. Passenger Terminal World | Showcase 2014
“Twenty-five years ago we asked some of the same questions and faced many similar obstacles as today,” says Phil Mein, Corgan’s senior terminal planner. “However, we learn from our past and focus on the key fundamentals to continue building the future.”
Fundamental flexibility
It is impossible to predict what the future holds for air travel. Many airlines’ business plans focus on the next one, two or three years. History tells us that the best hedge against future change is passengerterminaltoday.com
DESIGN 33
to design buildings that are functionally sound and flexible enough to adapt to the yet-to-bedefined future. The key here is to establish a real definition of flexibility, which must consider several factors. First, the flow of people must be smooth and logical. Multiple vertical transitions between processing elements can be physically arduous and do not lend themselves to an easy retrofit when industry paradigms shift and new processes or procedures are introduced. Buildings must have sufficient space to adapt to changes in major components. While checkin areas have generally been reduced in size, concession and security screening spaces have grown substantially in recent years. Lavatories have remained relatively unchanged in their spatial requirements. Flexibility to accommodate these changes can be achieved by considering functional adjacencies and placing functions that can more easily be relocated near major processing nodes. Technology is playing an increasingly important role in terminal buildings, from building systems to personal devices. Just a few years ago, only static information with regard to concessions layout maps and directional signage was provided in terminal buildings. Today almost all passengers have some form of personal technology, such as a smartphone, that allows them to receive real-time information to customise their travel experience. It is not unreasonable to believe that terminals, through creative content development, will further evolve and become the communication conduit between passengers and tenants, such as airlines and LEFT: Miami’s new North Terminal Development design creates a clean and unified image that enhances operational efficiency and improves passenger experience BELOW: The Love Field Modernization Program (LFMP) includes a new centralised concourse with 20 gates, a remodelled lobby, expanded baggage claim area and a new ticketing wing
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concessions, and airport customer service staff. This extensive reliance on technology requires substantial public-facing and back-of-house infrastructure to accommodate numerous parties and their unique systems. Modular design enables incremental expansion as needs change. Repeated structural and mechanical components, as well as the architectural aesthetic, provide a consistent template upon which changes can be evaluated and applied. Functional layouts that are organised in a linear pattern are able to accommodate the expansion/contraction that the major processors will undergo over the life of the building. It is unique geometries and organic structural systems within a terminal that will greatly reduce that building’s future flexibility.
Possible obstacles
The functional lifespan of some of the most ‘futuristic’ airport terminal buildings expired well before the ‘future’ materialised. The TWA (Trans World Airways) and Pan Am terminals at John F Kennedy International Airport, and the terminals at Kansas City International Airport, are perfect examples of buildings that were so tailored to a specific vision of the future that their flexibility to accommodate the real future was severely limited. Modern terminal buildings have certainly learned from these examples, but many obstacles to achieving optimal flexibility remain. Financial pressures can lead to buildings sized ‘just right’ for today’s standards. Airports and airlines seek cost-effective approaches to capacity expansion, which naturally puts downward pressure on the
The functional lifespan of some of the most ‘futuristic’ airport terminal buildings expired well before the ‘future’ materialised
Passenger Terminal World | Showcase 2014
Image © Tim Griffith
34 DESIGN
LEFT AND BELOW: Corgan’s (in association with Fentress Architects) work on the new Central Terminal B at Sacramento International helps position the airport for projected long-term growth, with future expansion incorporating additional gates and converting the existing Terminal A to an airside concourse linked to the central terminal by a second APM. The plan provides accommodation of growth well beyond the year 2050 through development of additional airside concourses
Learning lessons
Corgan’s rich history in airport terminal design has provided the industry with a number of lessons on how to incorporate flexibility into terminal buildings, as well as how to overcome the obstacles created by a lack of flexibility. The North Terminal development programme at Miami International Airport is a testament to how fundamental planning and design can create enduring flexibility. The programme took nearly 20 years from initial planning to full implementation, during which it experienced several changes in administrative leadership, an industry paradigm shift after 9/11, and a change in delivery method. However, since the planning and early design effort was based on strong fundamental parameters, the original plan was never challenged, yet was adapted to provide a modern travel experience upon opening. Dallas/Fort Worth International Airport is one example of how design obstacles can be overcome. One of the prime components of the Terminal Renewal and Improvement Program is the expansion of the security checkpoints. Due to the structural layout of the terminals (radial grid), the checkpoints had to be turned through 90° to achieve the length necessary to provide an optimal operating configuration. This Passenger Terminal World | Showcase 2014
Image © Tim Griffith
size of the facility. ‘Spare’ space is often difficult to justify when taking a view that focuses on the initial capital outlay. Airside configuration continues to have a major influence on passenger terminal design. While it appears that the foreseeable future does not include major changes to airside requirements (e.g. folding wing aircraft), the configuration is still a major driver and can create impediments to future flexibility. Often, the approach of maximising the number of aircraft parked at the terminal or concourse creates ‘boundaries’ for future expansion. A disconnect between the space required for processing functions, such as security screening and border protection, and the area actually used, poses another obstacle. These portions of the terminal building often have strict spatial requirements, yet are frequently under-used due to staffing levels. This can preclude designers from creating more appropriate layouts or using that area for more valuable functions. affected all the functions within those column bays, requiring just about all of them to be reconfigured. In some cases, the location of more ‘fixed’ functions, such as lavatories, prevented the checkpoint configuration from being consistent. The Dallas Love Field Airport modernisation programme serves as an example of Corgan’s long-standing belief that passenger flow is a fundamental element of terminal design. Designed by the company’s founder in the mid1950s, the main terminal remains intact and has been repurposed to serve as the central security checkpoint. While the check-in hall, bag claim and concourses were rebuilt due to functional obsolescence, the flow of passengers has been returned to its original configuration, which was conceived at the dawn of the Jet Age. The new terminal building at Sacramento International Airport is the latest example of our focus on designing flexible terminal buildings. The modularity in the design allows linear expansion of both the airside concourse and main terminal building without interrupting the architectural context or changing the passenger flow. The building incorporates the latest sustainable design features, while maintaining flexibility for future expansion.
Future considerations
Corgan’s history in terminal design tells us that we can only build for what we can reasonably foresee, but that the buildings need to be adaptable to whatever happens in the future. The flexibility to expand terminals due to growth can be achieved by incorporating modularity into the areas where expansion may occur. The ability to adapt to changing operational requirements is another hallmark of flexible terminal buildings. Advancements in technology will make terminals less susceptible to physical constraints and will enable passengers to obtain personalised information to customise their journey. Major processes, such as security screening, will remain in place or expand. Processes that have not yet been identified will require space that is either currently being used, or space that has been provided for ‘future use’. The one constant will be that passengers will arrive at the airport, go through a number of processes, and board an aircraft. Terminal buildings that have a fundamental focus on passenger flow, are modular in their design, and have sufficient space for unknown requirements, will always be flexible enough to accommodate whatever the future brings. n passengerterminaltoday.com
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36 DESIGN DAVID C SCOTT, SCOTT ASSOCIATES ARCHITECTS, AND BLAIR HANUSCHAK, WALTER P MOORE
BALANCING ACT THE CONCOURSE D MIDPOINT EXPANSION PROJECT AT HARTSFIELDJACKSON ATLANTA INTERNATIONAL AIRPORT AIMS TO IMPROVE PASSENGER CIRCULATION AT THE WORLD’S BUSIEST AIRPORT
Over the past 10 years, Hartsfield-Jackson Atlanta International Airport (ATL) has undergone a series of improvements and upgrades of existing facilities aimed at enhancing passenger satisfaction and maintaining ATL’s current ranking as the world’s busiest and most efficient airport, according to the Air Transport Resarch Societies 2013 Report. One of the largest of these improvements is the Midpoint Expansion of Concourse D, the fifth of ATL’s six 23,226m2 passenger concourses. Now in the final stages of completion, the US$39m (£24m) concourse expansion adds 8,175m2 of new construction to the terminal, which allows for more efficient passenger circulation and increased amenity space for high-end restaurants, fast food outlets and retail facilities. The design team worked diligently with the City of Atlanta Department of Aviation to develop a design that would achieve the foremost goal of the project: to meet the needs Passenger Terminal World | Showcase 2014
of modern travellers while accommodating the service providers and airline operations in a balanced manner. The main challenge the team encountered was ensuring minimal disruption to airport operations during construction, which was complicated by two factors: The expansion was located in a very busy and constrained ramp area, and it was within an already overcrowded passenger circulation zone at the boarding level.
Expansion highlights
Adjacent apron: Aircraft lead-in lines around the new facility have been reconfigured to accommodate the new construction and to allow for the loading and unloading of larger aircraft. APM level (train tunnel): At this level, two new up escalators have been introduced to provide additional capacity and convenient access to the Level 2 boarding area. At the west side of the tunnel, Scott Associates Architects introduced a cascade staging area for artwork and similar
Teamwork The prime consultant for the Midpoint Expansion of Concourse D at HartsfieldJackson Atlanta International Airport was SP Group, a joint venture of Scott Associates Architects and PRAD Group. Walter P Moore provided structural engineering works, PRAD Group provided mechanical and electrical engineering, Faith Group provided IT services and Robert & Company provided hydrant fuelling.
displays, adding to the ambience of the already enhanced train tunnel at Atlanta Airport. Level 1 (apron level): The expanded service level includes much-needed concession storage and a truck dock loading area with three truck bays for medium-sized trucks. In addition to a passenger elevator, which doubles as a freight elevator for delivery/removal of refuse from the retail space on Level 3, two freight elevators for deliveries and removal of refuse are provided. passengerterminaltoday.com
DESIGN 37
MAIN: View of the west concourse showing the raised roof over the food court escalator ABOVE: Concourse D rendering – BIM model of the superstructure by Walter P Moore RIGHT: View towards the central concourse through the east atrium BELOW LEFT: Aerial view from the northeast, showing the three-storey east expansion and raised roof over the east atrium
One has a capacity of 2,043kg and the other 2,724kg. Three new elevator control rooms have been built, while the existing electrical rooms and the sprinkler valve room remain in place. Level 2 (boarding level): This level features generous additional building areas on the east and west sides of the concourse as well as the renovated existing space at the concourse midpoint. When fully fitted out, this space will present a new face of concessions to the Atlanta Airport travelling public. The existing retail spaces in the concourse were decommissioned as new retail areas were introduced into the expanded space, allowing the existing concourse to be completely renovated. Additional retail space, larger circulation spaces and new commodious escalator access to the APM level were also constructed. A mix of new, creatively designed and themed restaurants and bars, fast-food outlets, seating areas and speciality shops will provide passengers with much-needed amenities. An ample skylight caps the space and adds a pleasing aesthetic touch while introducing natural light. The east addition includes escalators that reach from the APM tunnel to Level 3. For the benefit of the retail operators and other service providers, there are two service elevators to Level 1 and a passenger/freight elevator serving Levels 1 and 3. Refuse chutes for the convenience of the concession operators provide direct access to compactors on the apron level below. Level 3: At this level, the expanded concourse accommodates a restaurant, expanded lounge and additional concessions space (depending on the need of the operator). Escalators, a dedicated freight elevator and a passenger/ freight elevator support these functions. Large clerestory windows positioned at the two sides passengerterminaltoday.com
of the open atrium provide natural daylight through two building levels.
Sustainability
Although this project is an addition/expansion of an existing building, the design team designed it to be energy efficient and incorporate sustainable design principles. Interior finishes, including tile and granite floors, have been chosen to withstand the heavy traffic expected at such a busy airport concourse and to complement the existing finishes in the overall building. The new exterior cladding is prefinished metal, matching the design theme of the existing building envelope, while the glazing is tinted grey with a ceramic frit to reduce heat and glare infiltration. Elaborate construction phasing plans were developed by the design team and later refined with the Holder-Moody-Bryson contracting team, which ensured there would be minimal disruption during construction to passenger circulation and ongoing airline and commercial operations within the concourse.
Structural engineering
The original designers of the APM tunnel at ATL no doubt envisaged the need for future airport expansion and had the foresight to design the structure to accommodate additional building loads in the future. This was done for both the concourse structure and the train tunnel structure below (completed in the 1970s). Walter P Moore and the Scott team carefully designed the addition of the new concourse superstructure to meet the needs of the Department of Aviation and the tenant airlines. The expansion was constructed adjacent to and on top of the existing APM tunnel in a way that minimised impact to the existing tunnel
and concourse structure, and more importantly, to the existing airport operations. The new superstructure was strategically designed to minimise loads on top of the existing tunnel structure, while foundation types were designed to accommodate construction on a tight site in the middle of the apron for the busiest airport in the world. The most complex part of the project was solved using a creative yet simple structural solution. Two 12m-long openings were created through the existing dual-storey, subterranean tunnel structure to accommodate the new escalators. Prior to cutting the massive openings, long-span post-tensioned concrete beams and girders were constructed around the perimeter, and the 60cm-thick existing tunnel roof was attached to the new beams and girders using high-strength tension rods. Once the concrete framing was in place, the existing tunnel slabs were removed. Movements and deflections of the tunnel structure were continuously surveyed throughout this operation. The two-storey building above the apron consists of composite structural steel framing that was chosen for a variety of reasons, including minimising loads on the APM tunnel, allowing for longer span, providing open spaces in the concessions area, and providing future flexibility for modifications by the airport, airlines and concessionaires. Walter P Moore used BIM (building information modelling) as a design, documentation and coordination tool, using Revit to model the new concourse structure and the existing APM tunnel and concourse. The three-dimensional models were extremely helpful to the design and construction team in coordinating and constructing the complicated aspects of the building. n Passenger Terminal World | Showcase 2014
38 DESIGN NURUS n
NICHE FILLERS
ROBUST, ENVIRONMENTALLY FRIENDLY AND HIGHLY CONFIGURABLE SEATING SOLUTIONS HAVE BEEN DEVELOPED TO MEET THE NEEDS OF VARIOUS AIRPORT SPACES
Over the years Nurus has established itself as one of the leading seating suppliers in the industry. The company uses the know-how and experience it has gained over the years in its production processes to ensure that relevant and high-quality products are developed. Nurus’s 60,000m2 closed area production facility in Turkey uses advanced automation and is renowned as one of the most technological manufacturing plants in the region. Nurus has been offering high-quality seating for many years and has developed a complete range of products, including airport seating, soft seating, public seating solutions, operational and executive office furniture, and conference and institutional furniture. Nurus also has a separate contract furniture division for congress/concert hall, hotel and custom airport furnishing. As an innovative and sustainable company, Nurus offers products that are functional in
ABOVE & BELOW LEFT: The TRM gate seating solution, which can be customised to meet any airport’s needs
design, aesthetically pleasing and meet the needs of its customers’ lifestyles. The company aims to develop niche products for the market that stand out from the competition. These products, according to Nurus, should offer architectural timeless solutions that are extremely durable with a long life. Nurus also focuses on ensuring its production processes and products are environmentally friendly by aiming to reduce CO2 emissions as much as possible. The company’s products are produced using recycled materials and its production facilities use as much natural light as possible. The facilities have also been designed to offer improved thermal and acoustic values. Nurus believes that this helps improve employee productivity, motivation and interaction. Nurus also supports green building initiatives and manages its production processes according to green building norms. LEFT: The Caria seating range offers a more luxurious waiting experience
Passenger Terminal World | Showcase 2014
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DESIGN 39
ABOVE: The 4U seating unit RIGHT: The modular Stone seating solution
Caria
To meet the expectations of today’s travellers, Nurus Design Lab designed Caria as a passengerfriendly public-seating system, which offers a comfortable waiting experience in terminals and other public spaces. Caria has been developed using high-quality and recyclable materials, and the design motive behind the solution was to help create a comfortable environment that adds value to a passenger’s journey. With soft upholstery and an inclined backrest, Caria provides extra comfort for passengers before they get ready for their flight.
TRM
The TRM gate seating solution can be offered in various configurations, such as in stainless steel or with painted beams, with two leg options. The seat can also be customised and is offered in metal, various colours of polyurethane and leather, or technical fabric upholstery. TRM is a robust solution that has been tested by numerous independent institutions. In addition, the use of integral skin polyurethane provides increased flexibility and strength for long-term use in any public area, ensuring advanced fire resistance and safety. passengerterminaltoday.com
The Stone seating range provides an alternative solution to conventional sofas found in living spaces
4U
4U was designed as a seating unit that encourages social interaction during time spent in lounges and other common areas. It enables passengers to have a break from the hustle and bustle of the airport terminal and relax before their flight. The solution also can be configured to enable various seating positions, such as back-to-back, face-to-face or side-by-side. 4U’s backrests enable the different configurations and they are adjustable for height. Contrary to its square figure, it creates a dynamic and entertaining structure when used side-by-side thanks to its backrest geometry.
Stone
The Stone seating range provides an alternative solution to conventional sofas in living spaces. With its modular structure, Stone enables several seating configurations. The backrests can be adjusted up and down easily by the user. Stone aims to be a natural part of the architecture and, with its iconic design, offers a tranquil but strong seating solution. n Passenger Terminal World | Showcase 2014
DESIGN 41 VITRA n
For decades, Vitra has dedicated itself to the topic of sitting. This naturally includes time spent in public spaces – illustrated quite clearly by the fact that Vitra has had the waiting area seating system Eames Tandem Seating by Charles and Ray Eames as a part of its product portfolio since 1962. Over time many other products for public seating in general, and airports in particular, have joined the Vitra product line. Great architects and designers, such as Norman Foster and Alberto Meda, brought their experience in airport architecture and interior design, as well as their technical expertise, into the Vitra design process. Product families of waiting area seating systems, such as Airline and the most recent Meda Gate, have been the result of these relationships. Frequent travellers already know these products – at least from a sitting experience. Installations of Airline and Meda Gate can be
BELOW: The new VIP lounge at Bogota El Dorado International Airport is equipped with Vitra’s seating range and includes spaces to work, talk, relax, eat and shower
found in airports all over the world – from small facilities such as Gibraltar to mega hubs like London Heathrow and Frankfurt Airport. And since the airport industry especially gained pace in emerging parts of the world, Vitra’s products and design philosophy were increasingly promoted on a global level. Today there are airports on every continent that profit from Vitra’s experience in this field, with the major projects in Columbia (El Dorado International Airport in Bogota) and Curacao (Curacao International Airport) just being the latest examples in a long list of references.
Office and home inspirations
Vitra’s origin has always been closely linked to the field of seating. Its first products were the chairs of Charles and Ray Eames and Verner Panton – all now considered classics. But Vitra soon brought its design philosophy to other areas
of furnishing. Since the 1980s, office furniture has been a focus area not limited to the field of seating. And it has been the inspiration for countless product innovations and thoughts about stimulating office architecture and different ways of working. Since 2004, Vitra has also served the home furnishing market with a broad range of products from many great designers such as Ronan and Erwan Bouroullec, Jasper Morrison and Hella Jongerius. The overlying principle of Vitra’s portfolio for private living spaces has always been ‘collage’, which implies that only an individual combination of furniture, objects and accessories can bring rooms to life, reflecting the personality of the owner and providing character. Nowadays Vitra is in the position to bring its extensive experience in office and home furniture design to public spaces. With a wideranging product portfolio, in which classics join
GLOBAL REACH DECADES OF EXPERIENCE AND INNOVATIVE DESIGN COLLABORATIONS HAVE HELPED ONE SEATING COMPANY WIN PROJECTS IN AIRPORTS AROUND THE WORLD
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Passenger Terminal World | Showcase 2014
42 DESIGN
The new VIP lounge at Bogota El Dorado International Airport was developed by local carrier Avianca and covers an area of 2,000m2
designs by contemporary designers to form a broad range, public areas can be furnished to go beyond any stereotypical atmosphere. Be it restaurant zones, bars, check-in areas or security points, Vitra can offer solutions for virtually every furnishing need. But the one area of public seating where Vitra’s knowledge of different application areas is of special interest, is private and public lounges. It’s here that planners face the same challenges as in office environments (productivity and space efficiency) in the same way as customer needs are normally expressed when furnishing houses and apartments (relaxation and comfort).
Working and relaxing
The products Vitra contributes to sophisticated lounge projects in public areas can come from both these directions, whether it is a sofa that was originally designed for residential use or a chair that normally goes to office projects. The ultimate goal is always to let each area profit from the expertise in the other – bringing comfort and stimulating colours and fabrics to the office and public spaces, and at the same time offer functionality and durability that was implemented for demanding office use. Passenger Terminal World | Showcase 2014
The Repos Lounge Chair is available from Vitra as a Repos or a Grand Repos in different fabrics or leather versions
Vitra’s Airline seating solution combines high comfort with easy maintenance
Alcove and Workbays support modern concepts of lounges that let passengers choose the environment and service they need at that moment
No designer is working towards these goals more than Ronan & Erwan Bouroullec. They brought in the typology of large family kitchen tables to the office as a single and flexible platform in the form of Joyn in 2002, and in 2006 they created Alcove, which finally made the sofa a suitable piece of furniture in offices. This high-walled sofa works perfectly in open-plan offices by offering employees a comfortable and private spot that protects them from the hectic surroundings. These mobile sofas are available in several configurations for concentrated work, relaxing, reading and even meetings in small groups. The ‘room-in-a-room’ concept of the Alcove sofa is now increasingly used in lounges, since
the needs of passengers in a busy airport aren’t so different from those of workers in a busy office. And with their newest product, called Workbays, the Bouroullecs develop the idea of Alcove further. These micro-architectural elements made of sound-absorbing polyester fleece can be used to create configurations for intimate retreat and meeting areas. Alcove and Workbays support modern concepts of lounges that let passengers choose the environment and service they need at that moment – be it working, meeting or relaxation.
Bogota, Columbia
The newest example of such a diverse lounge area equipped with Vitra products is to be found at the new VIP lounge at Eldorado International Airport in Bogota, Columbia. There, in the new international pier of one of the three biggest hubs in Latin America, local carrier Avianca built an area of 2,000m2 that offers different spaces to work, talk, relax, eat and even shower. In this lounge, passengers can experience the full range of products Vitra offers. Work in easy to use but comfortable Softshell chairs, hold a meeting in one of the Alcove sofas or relax in an elegant and ergonomic Repos lounge chair by Antonio Citterio – it’s all possible. n passengerterminaltoday.com
The Vitra Airport Division brings its planning and design expertise to major airports worldwide, backed by Vitra’s broad product range. Projects extend from gate seating and lounge furniture, as seen at Bogota’s El Dorado airport, to air traffic control and restaurant areas.
Vitra Public Spaces/Airports & Transportation Vitra International AG, Klünenfeldstrasse 22, CH-4127 Birsfelden, Tel. +41 (0)61 377 0000, airport@vitra.com
Airport_230x300_EN_Passenger-Terminal-World-Annual-Review.indd 1
www.vitra.com/airport
17.10.13 12:10
44 DESIGN TOM DARMODY AND RICHARD GAMMON, HOK n
GUEST EXPERIENCE TAKING A CUE FROM THE HOSPITALITY INDUSTRY, AIRPORT EXECUTIVES ARE SEEKING TO MAKE THEIR FACILITIES FEEL MORE LIKE DESTINATIONS
In today’s hospitality-inspired airport terminal environment, travellers historically referred to as ‘passengers’ and then ‘customers’ are now being treated like ‘guests’. Airlines and airport operators are easing travel anxiety and luring travellers by providing comfortable, exceptional experiences. Although these ‘passenger as guest’ and ‘destination airport’ concepts are not new, they are no longer optional for airports wanting to compete in the global market.
ABOVE: Natural light floods the retail gallery at the new Hamad International Airport in Doha, Qatar
Next-generation airports offer much more than shops, restaurants and free wi-fi. The airside of the new passenger terminal complex at Hamad International Airport (HIA) in Doha, Qatar, for instance, includes two five-star hotels and a health spa with a lap pool. Other amenities at HIA, which is positioning itself to be one of the world’s leading transfer hubs, include a 28,000m2 retail and concessions gallery, a 2,100m2 public mosque, a museumquality art programme, two large first-class lounges and two business-class lounges, as well as activity nodes where all travellers can rest, access children’s play areas and enjoy a meal. With more than 340 retail and catering outlets across 52,000m2 of retail space, London Heathrow Airport reported £891.7m of retail sales in 2012, making it the leading retailer among the world’s airports. The diversity of airport offerings is growing. This year, both Chanel and Rolex are opening two-storey, standalone luxury shops in Hong Kong International Airport. Passenger Terminal World | Showcase 2014
Photo: Tim Hursley
Achieving destination status
Airports that forego destination status risk losing out on significant revenue opportunities. A 2010 J D Power and Associates airport satisfaction study reported that delighted passengers spend 45% more money per airport visit than those who were disappointed.
The service factor
Airports have historically controlled the terminal processes, leaving customer service to the airlines. Today’s competitive environment demands collaboration between each entity and careful management of the guests’ entire experience, from the moment they book their flight until they arrive at their destination. Airports can improve the customer experience in their facilities, concessions, passenger processing and customer services. A 2013
LEFT: In 2013, based on passenger satisfaction surveys, Airports Council International named Indianapolis International Airport the Best Airport in North America
Airport Cooperative Research Program (ACRP) study highlighted the most competitive factors for airports pursuing the highest level of service quality, which were speed of guest movement through the airport; cleanliness and ambience of the terminal, concourses and gate areas; excellent selection of concessions and value for money; positive gate experience; and exceptional customer service and courtesy of staff. To streamline the journeys of anxious travellers, HOK’s design teams are using computer simulations that model passenger flows and guide the planning and design of optimum check-in, security, circulation and other processing points. Before an airport can be considered a destination with loyal customers, service must transcend the harried, impersonal interactions passengerterminaltoday.com
DESIGN 45
typical of the traditional airport. Singapore’s Changi Airport, for example, has won top prize in the World Airport Awards four times despite lacking the sheen of newer competitors. Highly personalised customer service sets it apart.
Technology helps
Photo: Tim Griffith
Airport terminal planners and designers must continue to keep up with and provide flexibility to incorporate emerging technologies. As with hotels, technology helps improve the airport experience for guests who can access real-time information and customise their experiences, with service improvements ranging from faster transfer times to the ability to easily find comfortable airport hotels. The Heathrow mobile app eases and enhances the guest experience with special offers and travel planning tools, including live flight updates, city guides, premium parking spot booking and Heathrow shop and restaurant listings. The app contributes to a personalised experience fully controlled by the guest.
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A community gateway
To become destinations, airports must align themselves with the community. They need to convey a specific sense of place rather than a generic vibe.
Indianapolis International Airport’s Col. H Weir Cook Terminal in the USA is an example of establishing a distinctive, place-based character that provides guests with a memorable experience. In this airport, a grand ‘civic plaza’ features a 60m-wide skylight and window wall that floods the space with natural light. Views of the downtown Indianapolis skyline combine with civic displays and retail offerings to connect guests to the local culture and land. A unique Cultural Crossroads museum shop in the civic plaza features merchandise from eight area museums and cultural institutions.
End-to-end experience
Airport leaders and design firms continue to explore new ways to enhance the overall travel experience. All entities – including the airport, airlines, retail tenants, regulatory agencies and local businesses – must partner to share the data required to create the ideal guest experience. This new model of collaboration, which requires an unprecedented level of integrated operations, ensures that the end-toend guest experience positions the airport as a destination in its own right. n Tom Darmody and Richard Gammon are directors of aviation and transportation at HOK
Passenger Terminal World | Showcase 2014
46 DESIGN ADPI n
TEAM EFFORT
THE SUCCESSFUL COMPLETION OF THE NEWEST PASSENGER TERMINAL IN MAURITIUS IS THE RESULT OF A CLOSE PARTNERSHIP BETWEEN TWO AÉROPORTS DE PARIS SUBSIDIARIES Sir Seewoosagur Ramgoolam International Airport inaugurated its new passenger terminal on 30 August 2013; it will provide all the necessary conditions to help Mauritius boost its tourism and economy. The project, which doubles the airport’s capacity to 4.5 million passengers, was the result of synergies between Aéroports de Paris Management (ADPM) and Aéroports de Paris Ingénierie (ADPI), both subsidiaries of Aéroports de Paris. While ADPM set up and piloted the project, ADPI designed the architecture, carried out the feasibility studies, and assisted in the works supervision.
Working partnership since 2008 According to Guillaume Sauvé, chairman and chief executive officer of ADPI, “This project Passenger Terminal World | Showcase 2014
enabled Aéroports de Paris Group to tap the synergies that exist between its subsidiaries around the world. Our association with ADPM turned out to be very constructive: we were working with people who understand thoroughly how an airport terminal works, what the issues and challenges are, and the reasons behind the technical choices implemented.” ADPI has been working on the project in partnership with ADPM since 2008. Its team provided the design, both technical and architectural, and assisted the client during the tender and contract negotiation. During the construction phase, it carried out consulting assignments to ensure that airport constraints were incorporated in coordination with the technical and architectural aspects. Thanks
to its document review process and stringent supervision of the construction site, ADPI provided very strong backing to the construction company, China State Construction Engineering Corporation, responsible for developing the design and construction. After the successful commissioning of the facility, ADPM will now be in charge of managing and operating the infrastructure by generating traffic and income from retail outlets.
Features and challenges
“The new terminal will play a key role in the economic development of Mauritius; this new world-class airport is intended to better fulfil the demands of the island’s growing tourist industry,” explains Sauvé. passengerterminaltoday.com
Photo: ATOL
Photo: ATOL
DESIGN 47
ALL IMAGES: The new terminal at Sir Seewoosagur Ramgoolam International Airport was built at a cost of approximately Rs11bn (US$260m)
Photo: ATOL
Project data
A huge effort went into ensuring that the objectives set by ADPI were effectively implemented. Whether it concerned the comfort of the passengers or the services provided, everything was optimised. The new terminal incorporates services that are suited to an airport of this size. Passenger comfort was improved by increasing the number of check-in counters, immigration counters and shopping areas, as well as introducing a special VIP route. The natural lighting of the terminal’s public spaces was given priority and passengers can enjoy routes on arrival that are lined with plants. ADPI has also improved safety and the automated baggage handling system by installing a latest-generation baggage scanner. Finally, the new terminal has a contact stand passengerterminaltoday.com
that is specially designed for the A380, with three telescopic boarding bridges. According to Sophie Baradat, ADPI team leader at Mauritius, it was a project with some significant constraints: “The very tight deadlines – it was a ‘fast track’ project – and the type of contract that was concluded – EPC (engineering/procurement/construction) – made it necessary to finalise the design of the new terminal while the construction phase was already underway.”
Record-breaking infrastructure
Covering an area of 56,900m2, making it the largest infrastructure ever built in Mauritius, the new terminal at Sir Seewoosagur Ramgoolam International can handle up to 4.5 million
Project: New Terminal 2 at Sir Seewoosagur Ramgoolam International Airport, Mauritius Operator: ADPM via ATOL Architect: ADPI (Alain Davy, chief architect) Construction company: China State Construction Engineering Corporation Capacity: 4.5 million passengers Floor area: 56,900m2, including 2,200m2 of retail space Opened: August 2013
passengers a year, an average of 1,640 every hour during peak times, compared with the previous capacity of 750 an hour. The steel and glass structure owes its originality to the roof, which was designed by ADPI architects. Despite being made of 140,000 tonnes of steel – the equivalent of one and a half times the weight of the Eiffel Tower in Paris, France – the overall impression is one of lightness, with a roof modelled on the Traveller’s Tree (the ravenala palm), a tropical plant found all over Mauritius. The central section, which symbolises the trunk, covers the entrance hall, while the ‘palm leaves’ to the sides provide cover for the passenger boarding lounges, which offer passengers a view over the mountains of Mauritius and Blue Bay lagoon. n Passenger Terminal World | Showcase 2014
48 DESIGN ARCONAS n
HOT SEAT
LEFT: Arconas’s Compass media tower system features seating clusters and LCD television screens. Configurations can also include workstations, FIDS, and Duracell PowerMat and inPower Flex power modules
AS PASSENGERS DEMAND COMFORT COMBINED WITH TECHNOLOGY, ONE LEADING CANADIAN FURNITURE DESIGNER BELIEVES IT IS OFFERING THE BEST SEATS IN THE HOUSE With a growing international presence and sleek new product lines, Canada’s Arconas is strengthening its global reputation in public seating solutions. The company recently announced several international installations and unveiled the new Place seating line at the ACI-NA Conference and Expo in San Jose, California on 22-25 September. Building Arconas’s global footprint has long been a goal for the company, says executive vice president Pablo Reich. “International travel is booming around the globe, especially in emerging markets, and countries are rushing to build the infrastructure to handle rapidly growing numbers of travellers. That’s creating great opportunities for us to expand Arconas’s presence around the world.” Arconas has been seizing those opportunities. The company’s Bernù line comforts weary travellers at Ecuador’s Quito International Airport. Elsewhere, its Flyaway seating graces Mexico’s Los Cabos International Airport and features in the newly opened Tom Bradley International Terminal at Los Angeles International Airport. And then there’s Hong Kong, where Arconas is putting 5,000 Bernù Aero seats into the new Kai Tak Cruise Terminal, designed by Foster + Partners. The terminal welcomed its first passengers in June 2013. “We are so excited about Kai Tak,” says Reich. “It’s a tremendous experience to be involved in such a prestigious project. And it’s easily one of the largest installations Arconas has ever done. We hope to use this as a springboard into other Asia-Pacific markets.”
Growth opportunities
Arconas’s new product lines may help the company expand its presence in those markets. The company introduced its Compass multifunctional media tower system earlier in 2013. Developed by Arconas and designed by Entro | G+A, a Toronto-based wayfinding and communications leader, Compass offers a flexible, modular and streamlined design that allows customers to tailor the system to their needs. Duracell PowerMat and inPower Flex Passenger Terminal World | Showcase 2014
BELOW: Aerea’s luxurious finishes and plush cushioning were chosen to offset the stress of security checks and long wait times
power modules, seating clusters, workstations, signage, LCD screens and FIDS systems are all available Compass options. “Compass offers airports great flexibility and revenue generation opportunities,” says Lynn Gordon, vice president, Airport Solutions. “By integrating multimedia towers into the seating, terminal operators can make the most out of their limited real estate, earning critical nonaeronautical revenue while providing passengers with power and other valuable amenities.” The ‘plug and play’ aspect of the Compass design means that customers can create a customised system without the cost involved in creating a one-of-a-kind solution, explains Gordon. She adds that the system’s flexibility makes Compass a great workstation option for boarding kiosks, ambassador stations and other staff areas at an airport.
Sense of place
At the ACI-NA Conference and Expo, Arconas unveiled its latest innovative seating line, Place. Created by US designers Curtis Fentress and Michael McCoy, Place was developed in response to how people really spend their dwell time. “These days, people need more comfort and space. They need room for their mobile devices, space for their food and drink, and a place to accommodate carry-on bags and other items,” passengerterminaltoday.com
DESIGN 49
says McCoy. “They also need a place to recharge their devices – at every seat.” In honing the design, the team looked at a wide range of scenarios. “We considered the business traveller, families travelling with children, potential jurors waiting for hours in courthouses, patients sitting in hospital waiting rooms, and more,” says Fentress. “We were inspired by the idea of positioning the support beam up and behind the seats so that it could conceal wiring and allow more space underneath the cantilevered seats.” In its final form, Place delivers comfort and practicality in an elegant, sweeping design. With 3-6in of space between seats, Place provides ample room for passengers and their gear, and plenty of storage underneath for carry-on luggage and other bags. Generous tablet arms – with or without optional drink holders – create space for people to work, eat, read or play games in style and comfort. “One of our favourite features of the Place line is the integrated power module at every seat,” says Gordon. “Power is the number-one feature people are looking for in public seating systems, and satisfying plugged-in passengers is a top priority for airport executives around the world. “Passengers can charge their laptops, tablets, phones, MP3 players and gaming devices right where they’re sitting instead of wandering around looking for an outlet. Every passenger has a VIP seat,” she adds. Each Place seat can be equipped with an AC connection and two powered USB ports. Blue LED lamps indicate that power is available. To reduce clutter and improve safety, all wiring and cables are housed in the sleek support beam that anchors each Place unit. “People need to recharge, in every sense of the word. We designed Place to be an elegant,
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RIGHT: Arconas’s new Place seating unit has an optional tablet arm. Each seat can be equipped with an AC connection and two powered USB ports. Blue LED lamps indicate that power is available BELOW: Place is offered with optional drink holders, and provides an extra 3-6in of space between seats compared with traditional beam seating
Passengers can charge their laptops, tablets, phones, MP3 players and gaming devices right where they’re sitting. Every passenger has a VIP seat
ergonomic seating system that serves people’s needs,” says McCoy. “With Place, every seat is the best seat in the house.”
Making travel better again
Place is the latest example of Arconas’s ongoing commitment to creating stylish, durable and highly comfortable public seating. “Travelling and waiting can be stressful,” says Gordon. “We understand that. And while we can’t make check-ins and security lines move any faster, we can help make your experience better by providing an environment that allows you to relax and recharge in comfort.” Soft seating and power amenities can go a long way in making things better for passengers and others facing long waits, she adds. The company’s Aerea seating line was designed with increasingly common terminal post-security recomposure zones in mind. “With Aerea, we aimed to offset the stress of security checks and long wait time with fine, luxurious finishes and plush cushioning,” says Gordon. “Details like these can make a real difference to people. Place is our latest effort to deliver the features that people are demanding, such as power everywhere. It’s how we try to make travel better again.” Arconas is a global leader in public seating solutions, based in Mississauga, Canada. Arconas seating is installed in more than 200 airports and countless public venues worldwide. n Passenger Terminal World | Showcase 2014
50 DESIGN NACO n
BIGGER AND BET TER THE EXPANSION OF TAIWAN TAOYUAN INTERNATIONAL AIRPORT WILL OPEN THE DOORS TO LOCAL DEVELOPMENT AND ECONOMIC STABILITY IN THE AREA Referred to as the ‘Heart of Asia’, Taiwan’s easy accessibility makes it an ideal destination for those wishing to experience Asian culture and beauties of the Pacific. These aspects contribute to the increasing economic development of the state, requiring it to better accommodate visitors passing through its main gateway, Taiwan Taoyuan International Airport. Taoyuan International Airport Corporation Ltd (TAC) awarded a €33m (£27.9m) consultancy contract for development of the Terminal 3 Area at Taiwan Taoyuan International Airport (TTIA) to a joint venture of NACO Netherlands Airport
Consultants, T.Y. Lin International and Parsons Brinckerhoff (PB) at the beginning of 2013. NACO Netherlands Airport Consultants, a Royal HaskoningDHV company, is the lead consultant in the joint venture for the next seven years. TTIA currently handles 28 million passengers annually, and is preparing for growth of up to 60 million passengers by 2030. The new Terminal 3 will be connected with Terminal 2 and the area in between will be developed to accommodate a ground transportation centre, parking and commercial real estate. Both terminals will have stations served by the regional light rail
system. The estimated direct investment is €1.25bn (£1.05bn). In the near future, the surrounding Taoyuan region will be developed for commercial, industrial and residential use with a focus on aviation-related activities.
Sustainability
TAC plans to incorporate the cultural heritage of Taiwan and focus on a sustainable scheme that combines excellent passenger experience, operational efficiency, use of renewable energy sources and minimised waste. The new terminal site is in the middle of the operational airport and it will be a challenge to minimise impact on airport operations. Rik Krabbendam, managing director of NACO, comments, “We are very proud that TAC has entrusted our team with this assignment. The airport expansion will allow the airport to regain a position as a major aviation hub and become an even stronger driver for the national economy, following examples set by Amsterdam Airport Schiphol among others.”
A team with a clear vision
The NACO-T.Y. Lin-PB joint venture presents a team with a clear vision, strong track record and local resource base. NACO will provide its expertise in terminal area masterplanning and knowledge of TTIA, gained from its current Passenger Terminal World | Showcase 2014
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DESIGN 51
LEFT: Taiwan Taoyuan International Airport will handle 60 million passengers by 2030 RIGHT: Sustainable design is key to the new transport hub
The airport expansion will allow the airport to regain a position as a major aviation hub and become an even stronger driver for the national economy
project that has been ongoing since 2007 for the rehabilitation and upgrading of the airside pavements. Not only does NACO bring its own resources but also those resources from the group (Royal HaskoningDHV and InterVISTAS). Parsons Brinckerhoff, with its experience in project and construction management, is responsible for the programme management of the project, and together with T.Y. Lin International, will utilise its knowledge for the local engineering and site management. The TTIA T3 project is expected to be completed in 2020. n Note: Images provided show a work in progress and do not depict a final design. Planning is still ongoing by the general consultants.
Total Airport Solutions Strategy - Planning - Design - Implementation With more than 60 years of global experience in airport development, NACO offers an extensive range of integrated airport planning, design and engineering services.
Website: www.naco.nl
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52 DESIGN MATTEOGRASSI n
COMFORT AND STYLE
INNOVATIVE SEATING DESIGNS ARE PROVIDING WELCOMING WAITING AREAS FOR PASSENGERS AT AIRPORTS AROUND THE WORLD In September 2007, Matteograssi was awarded a contract to supply passenger seats for the new Terminal 3 and Concourse 2 at Dubai International Airport. The contract value of more than €7m (£5.8m) was for the supply of 18,650 seats and 6,800 tables from the Meeting range in leather, designed by Centro Studi. The company completed the supply in a very short time as required by the airport management. Customised according to the requests of the project architects, the Meeting seating range has been manufactured with horizontal grooves to improve ventilation and with waterfall rounded edges to accommodate people wearing the region’s long and large traditional dress. The leather colours are bright and include red, yellow, green and blue, combined with the colours of separating panels lit up by lights. Passenger traffic at Dubai International Airport is more concentrated during the night and so in long-term waiting areas Meeting has been installed in the recliner version to enable passengers to rest more comfortably.
Indian projects
Since 2007, Matteograssi has completed many other projects, becoming a leader in the supply of seating for airports. In 2012, the company was awarded a contract to supply seats for the Passenger Terminal World | Showcase 2014
prestigious renovation of Chhatrapati Shivaji International Airport (CSIA) and Bangalore International Airport in India. CSIA in Mumbai was rated as the third-best airport in the world and the second-best in India in 2011 by the ACI in the 25-40 million passengers capacity. Mumbai International Airport Pvt Limited (MIAL), a consortium led by GVK, has the mandate of modernising CSIA. MIAL is currently implementing a masterplan to build an integrated terminal with a vision and framework to modernise this airport as one of the best in the world. When complete, this integrated terminal – referred to as T2 – will have an area of more than 439,000m2 and will include new taxiways and apron areas for aircraft parking designed to cater to 40 million passengers annually. Matteograssi is proud to be associated with MIAL for the supply of 10,000 seats made entirely of leather in various colours, to be installed in the passenger area Bangalore International Airport is the largest and most important airport in the southern Indian state of Karnataka. It is also ranked among the five busiest ports in the Indian subcontinent for passengers and freight traffic. The airport is equipped with all modern facilities – cafés, restaurants, currency passengerterminaltoday.com
DESIGN 53
MAIN: Domino leather seating system, designed by Piero Lissoni OPPOSITE MIDDLE & BOTTOM: Dubai International Airport Terminal 3 Concourse 2, Meeting seating system, design by Centro Studi LEFT: Leonardo Da Vinci Fiumicino Airport, Rome, Meeting seating system, design by Centro Studi Photos by Beppe Raso
exchange, duty-free, washing for babies and free wi-fi access throughout the terminal. The expansion project concerns the extension of the terminal, the runway and commercial areas with the construction of a business centre, duty-free shops and entertainment centres. Matteograssi has supplied 2,500 leather Meeting seats in the waiting areas for travellers.
New designs
Flyer is the more recent range developed in accordance with the design of Rodolfo Dordoni. It is available in various configurations to be
even more flexible, including a recliner version and a polyurethane option to widen choice and meet the requirements of airports worldwide. To meet the new trend in European airports of welcoming the passengers in a more relaxed lifestyle environment, Matteograssi is also proposing a complete range of products of the existing Matteograssi office range, redesigned to meet the particular requirements of the public areas in airports. An example is the Domino sofa, which can be configured in curves and hosts passengers in a different environment from the usual beam
seating. Another example is the Openside sofa. This product is the result of intelligent research into breaking down the primary elements of a sofa, aimed at creating something innovative in the unit sofa sector. Openside is both highly rational and flexible, and can be adapted to create a host of configurations, depending on the primary element connection system used. Customisation, such as anchoring seats to the floor or special sizes, is possible because all Matteograssi products are manufactured in the factory by skilled workers specialised in the use of genuine leather. n
WAITING AREAS PROJECT Openside leather seating system
Matteograssi Passenger Terminal Annual Showcase Openside.indd 1
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13/09/2013 11.06.23
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54 DESIGN LINDNER n
The typical appearance of a powder-coated metal wall cladding furnished with route instructions and equipped with a glass door
EXPLOSION-RESISTANT WALL LININGS CAN SAVE LIVES IN THE EVENT OF BOMB ATTACKS
LIFE SAVER The potential consequences of terror and vandalism attacks are greater in locations where crowds of people come together. Past experiences have highlighted the importance of security measures in airports in the past few years. Although safety improvements for passengers against terror attacks still focus on the security check in front of the gates to the aircraft, attacks via suitcase bombs and suicide bombers within the entire airport terminal represent a great danger. Of course, the main aim should be to prevent these attacks; however, there will always be the danger of terrorists entering the terminal area. What happens in the case of a bomb detonation? It is not only the explosion itself but also the highly underestimated hidden danger in the surrounding environment that imperils people. Released fragments of glass, metal or even concrete surfaces act like bullets when a bomb explodes.
Blast enhanced
Lindner Group has developed a special wall cladding to maintain human safety within the terminal areas. The Lindner wall system Passenger Terminal World | Showcase 2014
Coloured decorative glass wall claddings with doorways
considerably reduces the risk of injury during a booby-trap attack. It is the first wall cladding ever tested and approved for these requirements. To assess how the wall system would fare in an attack, a blast-enhanced test was undertaken by UK-based specialist Crossley Consult Ltd. The test saw 15kg of highly explosive TNT detonated at a distance of 6m from the specimen. The results indicated that the pulling effect was 30% higher than the compression force from the explosion. This showed that flying splinters or particles released from surrounding structures represent a huge danger in the area surrounding an explosion. Intelligently constructed, the Lindner wall system incorporates high-quality glazed, metal or synthetic panels that are engineered to withstand a blast impact. The panels, which measure up to 3.25 x 1.25m, are hooked into a so-called gravity system. This gravity system is a combination of a robust steel basic structure, extruded aluminium L-sections responsible for the support of the panels, and minimum use of single components to ensure easy installation. Special safety catches prevent the panels from being detached. This design feature also ensures optimum security against vandalism. passengerterminaltoday.com
DESIGN 55
Lindner bomb blast wall claddings offer a variety of design options. The tested materials – synthetics, metal and glass – can be furnished with numerous shapes, layout arrangements and surfaces, including different colours or even digital prints. The latter makes it a perfect choice for impressive wall claddings used for advertising or route instructions, and it is also suitable for front cladding for shops and kiosks within the terminal.
Heathrow T2
Heathrow Airport was one of the first airports that identified this potential threat. In close collaboration with the airport, Lindner developed a special bomb-blast-resistant glass wall cladding adapted to the latest requirements for the new flagship project Terminal 2, which is also to be called the Queen’s Terminal. As a matter of course, the Lindner bomb blast wall cladding’s appearance does not differ from a common glass wall lining, and can also be perfectly combined with other Lindner products such as metal ceilings or raised flooring with their wide range of options. Having successfully tested wall claddings made of different materials for bomb blast requirements, Lindner is currently also in the progress of developing other solutions from its wide range of products to be approved as
The Lindner wall system considerably reduces the risk of injury during a booby-trap attack. It is the first wall cladding ever tested and approved for these requirements
ABOVE: Linder produces customised bomb blast wall claddings to suit every environment
bomb blast resistant. The company’s experience from previous airport projects with special security requirements – such as ceilings and wall claddings designed so that the void behind the cladding can be accessed only by trained staff with special tools, to avoid manipulation and dangerous substances being placed there – will certainly help a great deal in designing the future of safety-enhanced interior fit-out products for airport environments. n
Concepts Products Service
Lindner Explosion Resistant Wall Claddings – a beautiful way of life-saving. Safety against terrorism is playing an important role at crowded places. An official test proves that Lindner Explosion Resistant Metal, Synthetics and Glass Wall Linings are capable of withstanding a 15 kg highly explosive TNT detonation without the release of splinters or particles endangering life. Various design options make these claddings a perfect choice for advertising and branding, shop fronts or simply the way-finding. airports@Lindner-Group.com
Building New Solutions
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56 DESIGN JOHN D KASARDA, PARSONS BRINCKERHOFF n
BELOW: Skymall at Dubai International Airport
TERMINAL CITY THE CHANGING REQUIREMENTS OF PASSENGERS MEAN AIRPORTS MUST ADAPT AND OFFER A COMPLETE PACKAGE OF SERVICES TO SATISFY THEIR NEEDS
Airports around the world are rapidly transforming from primarily air transport infrastructure into multimodal, multifunctional enterprises generating considerable commercial development both within and well beyond their boundaries. Today, all the commercial functions of a modern metropolitan centre are essentially found on or near major air gateways, fundamentally changing them from ‘city airports’ to ‘airport cities’. The passenger terminal has led this transition. Airside, gallerias and retail streetscapes have been incorporated into concourses, as have multiple leisure and consumer services. Upscale boutiques offering high-end fashion clothing and accessories, along with gourmet and themed restaurants, have been complemented by health, fitness and entertainment facilities including spas, clinics, multiplex cinemas and, in some cases, museums, art galleries, concerts and gaming venues. Depending on your tastes, you can play roulette at the Holland Casino in Amsterdam Schiphol’s terminal, or view famous paintings by Dutch Masters at its branch of Passenger Terminal World | Showcase 2014
ABOVE: Roissypole Airport City at Paris Charles de Gaulle
the Rijksmuseum. Or you can book an airport sightseeing tour at Frankfurt International Airport, or listen to the London Philharmonic playing live at Heathrow. Should an overnight stay be desired for airport area get-togethers or to simply shop and relax in the airport city, a growing number of gateways have terminal-linked 4- and 5-star hotels offering fine dining, nightclubs and comfort amenities.
Airports mean business
Corporate functions were once the domain of downtown office buildings. No longer. Go to Terminal D at Dallas/Fort Worth (DFW) Airport or to the concourse of Detroit Metro Airport’s magnificent McNamara Terminal and you will see business people with briefcases walking from their arrival gates into DFW’s Grand Hyatt and Metro’s swanky Weston Hotel. They are pouring into these concourse-connected hotels not to sleep, but to meet. The scene repeats itself at Munich Airport’s Kempinski Hotel, the Sheraton Hotel at Charles de Gaulle’s T2, and the Regal Airport Hotel at Hong Kong International. These hotels serve as virtual headquarters for geographically dispersed corporate staff, executives and board members who fly in for sales meetings, client contacts and high-level decision making. The full range of office services and business support staff of a traditional corporate complex are provided, including meeting rooms, computers and advanced telecom, secretarial and technical assistance. Terminals in Asia are taking ‘doing business’ to a new level. In 2010, Hong Kong International opened the world’s largest terminal commercial lounge. This 1,500m2 facility is a full-service business centre that supports up to 300 users with wireless office workstations, projectors, passengerterminaltoday.com
DESIGN 57
The Squaire Multimodal Business Complex at Frankfurt Airport
meeting rooms, advanced video conference stations and technical assistance. In tune with today’s business needs for quick access to their widely dispersed clients and enterprise partners, The Squaire (designated ‘New Work City’) opened at Frankfurt Airport in 2011. This 180,000m2 office and hotel complex is 650m long, and nine stories high. It’s just an eight minute walk via covered walkway to the airport’s international check-in counters, and 230 intercity trains stop each day beneath it. Excellent surface connectivity, together with Frankfurt Airport’s extensive international flight network, has made The Squaire a magnet for travel-intensive firms. One such firm, multinational auditing and consulting giant KPMG, occupies 40,000m2 as its European headquarters. Numerous corporate headquarters have likewise been attracted to Amsterdam Schiphol’s terminal area, including the European headquarters of Microsoft. The upshot is that some gateway airports now actually exceed many central business districts in office space and employment. Roissypole, occupying 6ha in the middle of Charles de Gaulle Airport (CDG) in Paris, has more than 230,000m² of offices. There are 700 firms operating on the 3,200ha airport property, employing 87,000 people. Almost all of these
are linked to CDG’s passenger terminals via an automated people mover, and to the Paris metropolitan area and beyond by regional rail and TGV (high-speed rail) stations at CDG’s T2.
The passenger experience
As large airport terminals become multimodal, multifunctional enterprises, they are also attracting more entertainment, recreational and leisure functions. As exemplified by Singapore Changi, many air travellers value the relaxation provided by such terminal offerings; it can reduce stress, enable pleasurable activity for those with longer layovers, or otherwise enrich the passenger experience. A positive experience, in turn, can play a significant role in helping airports compete for transit passengers, thereby boosting their hub status through support of more longhaul flights. At the same time, the increased commercial revenues generated by more transit passengers can be used to reduce airline costs, while providing greater resources for terminal modernisation and expansion. n Dr John D Kasarda is director of the Center for Air Commerce at the University of North Carolina’s (USA) Kenan-Flagler Business School and an independent consultant to Parsons Brinckerhoff
Maybe It’s Easier To Ask What We CAN’T do
The challenges facing today’s airports are endless, yet so are the opportunities. Parsons Brinckerhoff offers a full range of services to partner with airport owners to envision the future … and then create it. • Strategic & Financial Consulting • Environmental Services • Program Management • Design • Construction Services
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58 DESIGN JÜRGEN ZSCHORNACK, KOCH + PARTNER n
SENSE OF DIRECTION
THE DESIGN OF MUNICH AIRPORT’S NEW SATELLITE FACILITY AIMS TO IMPROVE THE PASSENGER JOURNEY BY MAKING ORIENTATION AS SIMPLE AS POSSIBLE In September 2013, Munich Airport and Lufthansa celebrated the topping out ceremony of the Terminal 2 Satellite. The facility, which is operated jointly by Munich airport authority and Lufthansa and was planned and designed by architects Koch + Partner from Munich, represents the crucial final stage of the completion of T2 at Munich Airport. The airport and Lufthansa opened T2 in 2003, since that time the airport has won numerous awards, especially for the quality of its architecture and design, its use of space, and its wayfinding solutions and short passenger routes. Five years after T2 opened, Koch + Partner won the international architects’ competition held in 2007 to design the new satellite terminal, which is being developed to keep T2 on track with the outstanding growth it has achieved since its opening. The brief for the satellite noted that it had to be designed to the same high quality as T2 and using the same principles unless any improvements could be made in spatial, functional or architectural quality. One particular spatial feature is the apron tower, which will become the new satellite’s visual centre point. Three passenger levels, Passenger Terminal World | Showcase 2014
including airspace, shops and restaurants and cafés, will surround the tower. A gently curving roof construction will enable daylight to be used in a similar way as it is in T2’s check-in hall. The three passenger levels will create an atrium around the tower, providing a focal point that forms the satellite’s meeting area. An underground passenger transport system will connect T2 with the satellite. Once passengers arrive at the satellite they will leave the underground platform and travel up an escalator to the passenger levels, which
ABOVE: The new T2 satellite at Munich Airport will occupy approximately 125,000m2 of floor space
are between 15-20m above ground. The stairs will offer incredible views over the satellite and towards T2, helping passengers to quickly orientate themselves. One functional feature of the new satellite will be its multiple aircraft stands, which allow two normal aircraft or a single wide-bodied aircraft to dock and be prepared for departure via the passenger airbridges. As a result, the space between the airbridges can be doubled from around 35m to over 70m, a feature that stands out in an international comparison. Another functional and spatial feature will be the route that passengers take from the airbridge to the three passenger levels within the double-skin façade of the satellite via an escalator. The architects’ goal was to offer passengers excellent orientation, short routes, superlative comfort and a quality of space that is second to none. The satellite offers a further functional improvement through its 27 contact positions, three more than in the larger T2. This makes remote aircraft parking positions largely dispensable and tedious bus transfers no longer necessary. All in all, this represents an improvement in comfort for incoming, departing and transferring passengers, since they can access the airport directly, without bus transport, or go directly from their aircraft to the terminal building. passengerterminaltoday.com
DESIGN 59
LEFT: The capacity expansion at Munich Airport has become necessary because T2, which was designed to handle 25 million passengers per year, is now stretched to the limit
In total, the airport will be able to handle 11 million additional passengers a year via the satellite. The option of increasing this capacity even further in-line with demand has already been taken into account during planning. In a second construction phase, the building can be extended to the east and shaped into a ‘T’. This would increase passenger capacity to 17 million. This extension would give the spatial focal point around the tower its ultimate role as a centre. One of the major challenges that will be faced during the construction of the satellite is that the baggage sorting hall in T2 will eventually form the ground floor of the satellite. The
satellite will be built on top of the hall on the airport’s eastern apron as a functional element of T2. The airport needs to ensure that during construction work the baggage hall continues handling its scheduled sorting capacity without disruption. An additional challenge during construction will be largely uninterrupted aircraft preparation at the existing remote positions around the baggage sorting hall. It is hoped that the satellite, with its large and unusual spatial, architectural and functional features and qualities, will be at least as successful in the world of airports after its opening as T2 has been to date. n
In a second construction phase, the building can be extended to the east and shaped into a ‘T’
K+P
Koch+Partner Architects Competition Management Feasibility Studies Master Planning Terminal Design Interior Design Retail Planning
Planning the future passengerterminaltoday.com
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60 DESIGN JOHN MERRIMAN, TRANSYSTEMS CORPORATION n
GATEWAY TO THE FUTURE HOW IS THE AGE OF TECHNOLOGY CHANGING THE DESIGN OF GATE HOLDROOMS AT AIRPORTS, AND ARE WE MOVING TOWARDS A LESS-IS-MORE APPROACH?
The architectural forms of the world’s newest airline terminals are more dynamic than ever. Often symbolic of a country’s desire for international design notoriety, these structures make Eero Saarinen’s great iconic, curvy terminals at John F Kennedy International (JFK) and Washington Dulles International airports look quaint in comparison. This new design direction is in step with the relatively recent worldwide wave of swoopy, nonrectangular buildings of all types. Major design changes are also happening in the interiors of most passenger terminals, from ticket lobbies to gate holdrooms, in response to innovative, high-tech passenger check-in procedures, evolving security programmes and new concessions and food and beverage concepts. Historically, gate holdroom planning was a relatively mundane part of the terminal design process, involving aircraft seating capacities, percentages of passengers to be seated, and some basic IATA standards. Coordination with an overall concourse plan entailed the provision of lavatories, an adjacent bank of phones, and perhaps a coffee shop, snack bar, magazine stand and FIDS close by. But a few decades Passenger Terminal World | Showcase 2014
ago, stores and restaurants began to proliferate throughout the concourses, signalling the massive growth in concessions development that is now seen everywhere. With this evolution came an increase in the gross concourse area and, in many cases, concourses expanded upwards as well. High ceilings, skylights and exposed structural systems began to dominate terminal design. A major change came when television monitors were added to the mix, making news and travel information available to passengers awaiting their departing flights. For many, this new holdroom feature provided entertainment and a welcome diversion, but to those who sought quiet and relaxation before the stress of flying, the airport news network was an unwelcome intrusion.
Gate holdrooms today
Gate holdrooms are now undergoing another round of changes, offering designers new challenges and opportunities to use innovative design ideas. Given the scale of concessions growth and the inexorable wave of evolving technology, these previously passive areas may
ABOVE: Today we see a number of new approaches to boarding area design using a variety of seating options and configurations
soon become active, feature-filled, high-energy spaces. Concessionaires are responding to a travelling public that is enamoured with their smartphones and PDAs, devices that are constantly at hand in the continuous pursuit of electronic interaction. More than ever, consumers now connect with retailers via websites – so much so that some websites provide panoramic images of real stores so that consumers can ‘be there’ without being there. This trend has now extended into social media and includes interactive advertising across many platforms – laptops, tablets and smartphones – using apps by the thousand. Those huge FIDS could become an endangered species as smartphones ring or vibrate all over the terminal, signalling flight status, possible delays, overbooking, travel deals and instant shopping opportunities. Although there are many who express concern about the potential downside of digital media, the electronic rush shows no sign of abating. Apps tell you the weather at your destination, tantalise you with travel deals, enable you to order food to be handed to you just before you board, offer the latest children’s toys, and send passengerterminaltoday.com
DESIGN 61
news about a service that can retrieve your car from long-term parking just in time for you to get in, pay for it – with another app – and go home. Beyond the simple need to accommodate seating for 150 to 500 passengers, gate holdrooms have never been so ripe for innovation. Influenced by the swirl of tech momentum, added amenities include charging stations with counters and stools located among adjacent artwork and sculptures; displays of regional interest; therapeutic massage stations; and even electronic device dispensing machines. In a recent development, more concessions are seen within holdrooms, including restaurants and bars, some with touchscreen tablets at every seat. Customers are invited to use them to order food and drink, peruse products from various stores throughout the terminal, check flight status, surf the internet, use email and even self-pay the bill. The magnitude of success these new evolutionary concepts will yield in the future is unknown. One wonders if the constant march of technology, social media and advertising might result in information and sensory overload, as many are predicting. And with the ability to print boarding passes at home leading to reduced check-in time, the introduction of selfbag-tagging, and the new ‘trusted traveller’ processes resulting in reduced time in the
ABOVE: Gate holdrooms on both sides of the central circulation zone typically alternate with concessions areas, restrooms and airline customer service counters
security queue, passengers may be able to arrive at the airport closer to their flight time, thereby reducing the time available for shopping. Interestingly, these same questions may be asked about overall terminal design. Has the tendency towards massive, extravagant, extremely complex architectural form
become a permanent aesthetic premise to be adopted universally? The pervasive forces in our changing technological world are being constantly assessed by social scientists, psychologists and design researchers. No doubt these same topics will provide food for thought for architects and interior designers. n
BRINGING THE HORIZON CLOSER
NEW AND INNOVATIVE CONCEPTS
We are proven performers in attracting shoppers, increasing sales, and creating the ultimate customer experience. Our design team will capture the essence of your business and unleash the full merchandising power of your brand in the facilities we create. We’ll ensure that your store’s design affords the utmost in convenience and efficiency to customers and staff alike. Contacts: Steve Tafuro (203) 956-2203 | Gary Luczak (267) 546-0061 passengerterminaltoday.com
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62 DESIGN INTOS n
COMPLETE PACKAGE AIRPORTS LOOKING FOR INNOVATIVE DESIGN SOLUTIONS SHOULD TURN TO A SPECIALIST INTERIOR CONTRACTOR TO FIT-OUT THE ENTIRE TERMINAL Dutch company INTOS has a strong advantage in having its own production facilities to manufacture complete custom fit-out projects for the entire terminal. The company creates an entire range of terminal solutions: counters and desks, interiors for lounges and retail facilities, signage and some security related products. Because it has its own production facilities, INTOS can design or co-design, engineer and develop custom projects for all types of applications at airports – it especially enjoys unconventional and challenging jobs. For example, the company has created futuristic, moulded Corian housings for self-service baggage drop-off units (Bagdrop housings) and Corian housings for security scanners, which turn these machines into attractive interior elements. Passenger Terminal World | Showcase 2014
The company prides itself on its hands-on approach from the early stages of customers’ projects, which allows for short development and lead times. It measures its own success by meeting each customer’s unique requirements, whatever the location or demand. INTOS has supplied its products to airports around the world, including exotic destinations such as Rwanda, Equatorial Guinea and Saint Martin. In fact, to meet the needs of clients in the Middle East, INTOS has launched a local company in Dubai. A team of four experts is now working in Dubai on several current projects as well as developing future opportunities in this region.
Multiple solutions
The company offers custom-made counter concepts for any budget, whether the customer
demands an exclusive concept or a simple, endurable design. Also on offer is its off-the-shelf counter concept, as well as any third-party designed counter range. INTOS’s airport lounges and departure gates can be designed or co-designed, manufactured and installed at the airport, depending on a client’s request. The company believes that the aesthetic value counts as much as the passenger experience. Examples of the designs include the Privium Club Lounge and the Innovative Gate G7 at Amsterdam Airport Schiphol. INTOS also develops security-related products, including technologies for security checkpoints. The space-saving search cabin is a foldable cabin used for personal security checks at checkpoints. The cabin measures 18cm when in the closed position and is easy to open. This solution is currently installed at Aéroport Marseille Provence, Amsterdam Airport Schiphol, Warsaw Chopin Airport, Christiansand Airport in Norway and at Abu Dhabi International Airport. Airport signage is also a field of interest at INTOS. The company supplies special airport signage, ranging from self-service information passengerterminaltoday.com
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LEFT: A variety of signage solutions are available from INTOS
kiosks to directional and information signs. The company is currently working on signage projects in Egypt and Kenya.
All photos © Michel Claus Photography, Amsterdam
Sharing insights and knowledge
ABOVE: Moulded Corian bag drop housings LEFT: INTOS created the Innovative Gate G7 at Amsterdam Airport Schiphol BELOW LEFT: Airport lounges designed to improve passenger experience
INTOS combines a hands-on approach, extensive knowledge of airport environments and engineering with a perfect eye for design
In 2010, INTOS helped establish the Dutch Innovative Airport Solutions (DIAS) group, a platform for Dutch airport technology companies. DIAS evolved in less than three years from just sharing information between its partners into a strong cooperation of participants. Because the companies complement each other (design, technology and manufacturing are among them), new opportunities are created. Although the details of the project are still confidential, the group is working on a new type of electronic gate for border control and on a consultancy project for enhancing passenger experience at a large airport outside Europe. n
INTOS interior contracting is a innovative, internationally oriented company specialised in the interior completion and fitting out of airports. Over the past 20 years, INTOS has grown to become one of the largest full-service interior contracting companies in the region. INTOS is considered a specialist for: • Check-in areas • Counters and desks • Security related products & housings • Signage • Other airport interior projects (lounges, retail, piers & gates) Check-in desks, Amsterdam Airport Schiphol
www.intosairports.com airports@intos.nl
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64 DESIGN KOHN PEDERSEN FOX ASSOCIATES n
RETURN TO INVESTMENT INCREASING URBAN DENSITY AND CONTINUING FINANCIAL AUSTERITY IS FUELLING THE DEMAND FOR MULTIFUNCTIONAL BUILDING DESIGNS THAT MEET TIGHT BUDGETARY REQUIREMENTS
Over the past three decades, Kohn Pedersen Fox Associates (KPF) has been at the forefront of the urban density movement, providing designs for some of the most progressive and complex transportation projects, sustainable cities and transit-integrated super-tall towers. With the density of such designs, public transport is essential, land is conserved, and energy and water uses are reduced. The fact that the company is designing buildings that are connected by high-speed rail and public transportation strengthens its general belief in the sustainability of the building type, and in increased urbanisation and density (and concomitant reduction in urban sprawl) as a solution for the environment and the future. These transit-integrated mixed-use projects are essential for truly sustainable future development and will increasingly be necessary features of every great world city. Urban density is critical to alleviating the sprawl that is endemic to so many cities’ development and reducing the carbon footprint of an increasingly wealthy world population. According to KPF principal Paul Katz, “There is more and more evidence that increased density Passenger Terminal World | Showcase 2014
at city cores is most effective in reducing overall energy usage and preserving land resources than the alternative of sprawl. We see the tall building as a social and sustainable paradigm, in which individual buildings form part of a larger ecosystem of vertical centres linked by horizontal networks of public transportation, rather than as objects in isolation. Many of our projects integrate transportation systems, and in turn make significant contributions to their communities by revitalising neighbourhoods, strengthening the urban fabric and encouraging environmentally responsible travel.”
Lifestyle is driven by the changing times, and the traditional zoning distinctions between work, living, and leisure and entertainment no longer apply. Large transit-orientated developments present an opportunity to create a memorable experience for users. “In a relatively short period of time, the mixed-use building has transformed our perception of urban life,” Katz says. “Today, truly modern developments and towers combine residential, office, cultural, hotel and retail amenities, and are increasingly linked together by transportation nodes; just 20 years prior, buildings were almost exclusively segregated
International Commerce Centre, Hong Kong Photo: Tim Griffith
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DESIGN 65
MAIN IMAGE: Tall buildings such as those at the Shanghai World Financial Center form part of a larger urban ecosystem Photo: Mori Building
ABOVE: KPF designs projects of the utmost quality, contextual sensitivity, flexibility and performance Rendering: Visualhouse
into single-use facilities. Optimising the use of land and public infrastructure is changing the feel of city centres, which is an essential transition for a ‘global city’ to make, both in the western world and in emerging markets. Cities with single-purpose central business districts are beginning to feel rather dated, and the global cities of the future will have an integrated design that fulfils multiple purposes.”
Growth versus austerity
One of the struggles much of the world faces is how to undertake these massive yet necessary projects to modernise their cities. Much of the world is still in the process of emerging from the most severe economic downturn in a generation, and debt-saddled governments in the USA and western Europe remain torn between stimulating growth and reducing deficits, so crucial investment in infrastructure and other desperately needed government programmes that would foster job growth have been deferred in the name of austerity. This growth/austerity impasse is occurring at the precise moment that the West faces unprecedented competition from emerging Asian economic giants such as China. passengerterminaltoday.com
While the economic crisis appears to be subsiding, the political divide in the USA has all but extinguished hope for the same type of Depression-era governmental investment in public and civic works that laid the foundation for the country’s prolonged growth in the decades that followed. According to KPF principal Anthony Mosellie, these important but costly projects require government action – action that may not always be politically feasible: “Facing decreasing tax revenues, increased deficit spending and the inability to raise capital through the traditionally low-cost municipal bond markets, local and national governments have turned to the private sector to step in. The recent increase in public-private partnership (PPP) projects provides governments with a much-needed conduit to address the lack of funds for public projects; however, privatisation risks governmental abdication of the social responsibility associated with civic projects. It is imperative that the civic notion of building projects is for the greater good. This is where architects can play a vital role in the process, ensuring that design excellence and quality form the cornerstone of the PPP.”
Mosellie continues, “We’re seeing a flight to quality, whether it’s commercial or residential real estate development, or airport-related facilities. In years past, certainly before the crisis, terminal design was very ‘of the moment’ and trendy. Today, the design is always in very close connection with the business case. I see a return to more serious airport development that demands intelligent design, rather than the more personalised approach to design at the expense of functionality that you might see in freeflowing cash times.” Throughout history, cities have developed around mixed-use districts. Due to industrialisation over the past century, cities were separated into zones for residential and work. In the post-industrial cities, vast areas near urban centres have been abandoned as manufacturing has disappeared – and these areas are often ideal for mixed-use developments. KPF believes these modern, mixed-use, transit-orientated developments are a sustainable solution to the future of all our great world cities. The global economic crisis has stalled some of these developments, but governments need to make the investments to reconfigure their cities or they’ll be left behind. At KPF, the goal is always to design meaningful architecture, while seamlessly blending with the surrounding context to create dynamic spaces and contribute to an improved urban lifestyle – a lifestyle that is part of a new post-industrial city in which increased density, mixed uses, public space and the integration of public transportation creates a dynamic never before experienced in the urban realm. n Passenger Terminal World | Showcase 2014
66 DESIGN UFL INTERNATIONAL n
MOVE WITH THE TIMES
PASSENGER EXPECTATIONS AND REQUIREMENTS ARE CHANGING. AIRPORT SEATING STYLES MUST CHANGE, TOO, TO KEEP UP WITH TRENDS It could be argued that the origins of the airport beam seat, ubiquitous throughout airline terminals worldwide, probably dates from the mid-1800s. In 1825, the first public railway was built, a short stretch in the north of England, to utilise the steam locomotive that had recently been perfected by George Stephenson. And it would not be an unfair assumption that at the dawn of the age of mass transportation, the passengers would have needed somewhere to rest while waiting. We can assume that passenger seating in the 1800s would have been constructed from timber and would probably have been very functional. At New Zealand’s UFL International, one of the region’s leading suppliers of terminal furniture, counters and public guidance systems, its beam seating designers are looking to the future. And as any terminal manager is aware, the future is moving away from row upon row of non-descript black leather and polished steel seating. Although there is obviously still a need for mass seating, passengers are seeking quiet spaces; calm and tranquil areas within a Passenger Terminal World | Showcase 2014
terminal where they can relax between flights. Sleep pods are no longer an unusual sight. But even airports that are not an international hub are moving to an environment that is welcoming, friendly and sociable. The Australian Airports Association recently named Canberra Airport Capital City Airport of the Year 2013. As part of the fit-out of the new terminal, UFL was selected to supply ottoman seating units. UFL submitted products for evaluation by the terminal managers, and subsequently supplied Pix ottomans from the Italian manufacturer Arper. Early in 2014, UFL International will launch Transit, a major new seating system, designed for UFL by the Australian design consultancy Derlot. Transit will offer colour, flexibility, power and data management and a style not found in many mass seating systems today. Derlot’s principal, Alexander Lotersztain, says, “Our intention with Transit was to explore the potential of modularity and customisation. A design that will allow for a flexible layout and be adaptable to the latest trends in colour, passenger management and technology.”
UFL has used seating designed by Lotersztain in the past, including in Auckland International Airport’s departure concourse, but this is the first time the company has commissioned a completely new design from Derlot.
Complete range
It is apparent that in every major terminal, the changes in technology – remote check-in, self-printing baggage tags, bag drop, selfboarding, etc – have reduced the need for check-in counters. But there are still many airports that lack the logistical resources or still find the human element a more attractive alternative to the major investment in technology. For these clients, UFL International designs and manufactures a comprehensive range of tailored check-in counters, bag drop and gate counters, shipping 60 counters in October 2013 alone to a project in North Africa. At the other end of the scale, the company provided slim, tambour door units to the self-check-in area at Melbourne International Airport, supplementing the self-check-in kiosks passengerterminaltoday.com
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ABOVE: UFL International installed 36 check-in counters at Gold Coast Airport in Australia LEFT: UFL International’s Transit beam seating range will be launched in early 2014
with storage facilities for staff that assist passengers in these areas. Although UFL International has a long and enviable record as a vendor of select items of terminal furniture to legacy airports – sending seating to Borg El Arab airport in Alexandria, Egypt and high-quality counters to Melbourne, Australia – the company’s strength lies in its ability to deliver a total, single-source outcome to second tier, regional airports. Working with facility and terminal operators, UFL
International can provide a specialist solution from the layout, planning, detailing and supply, to the installation and servicing of all interior furnishing elements. The recent extensions to Australia’s Gold Coast Airport provide an excellent example of the company’s capabilities. UFL International designed, supplied and installed 36 check-in counters, public guidance equipment – which included 265 rotating tape head barriers – and in excess of 1,000 pieces of passenger beam seating.
Speaking of his company’s ability to deliver a single-source solution, executive chairman Ray Reesby says, “The constant social environmental changes taking place in modern airport terminal buildings, whether in the passenger facilitation, technological back-up, retail, leisure or entertainment areas, demand a specialist approach. The furniture-related elements within the terminal dramatically impact the traveller’s experience and must be carefully factored into all aspects of terminal planning.” n
Landside to airside
Seating Counters Barriers uflairports.com
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68 DESIGN USM HALLER n
DESIGN CLASSIC FORM FOLLOWS FUNCTION TO PRODUCE DESIGNS OF MODULAR FURNITURE THAT BOAST ARTISTIC CHARACTER AND HAVE THE ABILITY TO TRANSFORM ANY AIRPORT TERMINAL Swiss modular furniture system USM Haller, which was created more than 45 years ago, can today be found in offices, homes and airports around the world. It has also been accepted into the permanent design collection at the Museum of Modern Art in New York. With nearly endless possibilities for configurations, USM modular furniture is able to fulfil the needs of its users both today and in the future. Longevity plays a key role in the entire development and production processes. Due to the high-quality materials, the timeless design and the modular construction, USM Haller is considered a modern design classic.
An architectural piece
In 1963, Paul Schärer Jr, an engineering graduate from the ETH in Zurich, and Fritz Haller, an architect, developed the USM Modular Furniture Haller based on the model of the aesthetically perfect and industrially flexible modular system concept of the newly constructed USM factory in Münsingen. The modular concept, initially developed for in-house requirements, was, as it were, transferred from the macro to the micro scale. The start of mass production in 1969 saw the company’s success develop rapidly to an international level. The concept of USM Modular Furniture Haller is based on three elements: the ball (in chromed brass); connecting tubes in chromed steel (corrosion-resistant); and panelling elements in different colours and materials. The modular elements of USM furniture mean it can be dismantled and reconfigured at any time. Units can be organised individually and extended using new elements without any problems, even if the furniture was originally assembled decades ago. This is supported by the retrospectively compatible further development of products, which progresses continually to meet constantly changing requirements. Passenger Terminal World | Showcase 2014
High quality
USM always combines the demand for timeless design with high product quality. The modular furniture is manufactured by USM in its own production facility at Münsingen (near Bern) in Switzerland for the global market and the final assembly operations are carried out by hand locally. The long useful life of USM modular furniture is determined by the quality of the material. Functionally correct selection is a basic principle applied to USM materials: • Precision steel tubing and steel shelving; • Light-fast, solvent-free powdered coating; • Exposed structural parts in virtually indestructible high-polished chrome; • Shelving in wood, synthetic resin, glass or granite sheets guaranteed to minimise wear and tear.
Longevity plays a key role in the entire development and production processes
USM has installed check-in counters at the new Berlin Brandenburg Airport
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RIGHT: USM’s furniture has become a design classic BELOW: New solutions for security screening auxiliary components include single and double re-check stations, carts and trace detection mobile units
Product development
USM modular furniture is being continually developed and adapted to the changing requirements of its use, without this being obvious externally. Product innovations are developed according to the basic principle of ‘retrospective compatibility’. This ensures that each new system component can be integrated into existing structures. In this way, furnishings can be re-equipped with USM products, which correspond to the latest state-of-the-art technology, even after many years. The search for solutions against the backdrop of economic necessity in conjunction with ecological thinking strongly affects the way USM acts. During the development of USM Modular Furniture Haller, questions surrounding
the responsible handling of energy, emissions, raw materials and production methods played a central role right from the beginning. The useful life expectancy of a product is by far the most important aspect when considering the environment, because the energy and resources used for production are closely related to ecological cycles when regarded from the perspective of a certain life expectancy. The decisive environmental factor in this is the relationship between the required output during production and disposal and the life expectancy of the product. Therefore, the longer a product remains useful, the less negative impact it has on the environment.
A work of art
Since USM Modular Furniture Haller was launched, it has become a globally recognised design classic. In 1988, it was decided in Germany for the first time that USM Modular Furniture Haller is a work of applied art and is protected by copyright law. Acceptance into the Design Collection of the Museum of Modern Art in New York, which followed at the end of 2001, is a high honour and confirms the artistic character of the product. Many airports in Germany and Switzerland have been successfully using the USM modular furniture system for many years. n
Elegance Linking simple form of an object and its intended purpose – USM creates timeless solutions.
Request detailed information: USM Airportsystems AG, Thunstrasse 55, CH-3110 Münsingen, Switzerland Phone +41 79 957 2068, airport@usm.com www.airport.usm.com
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70 TECHNOLOGY BEUMER GROUP n
ON THE RIGHT TRACK
AIRPORT OPERATOR AVINOR HAS INSTALLED AN INNOVATIVE SOLUTION AT BERGEN AIRPORT, FLESLAND, TO IMPROVE BAGGAGE HANDLING AND TRACKING, AS WELL AS INCREASING CAPACITY Bergen Airport, Flesland, in western Norway, is the country’s second largest airport after Oslo. Since opening in 1955, it has become firmly established as one of the most important regional airports in Norway. The current terminal was opened in 1988 and was designed to handle around three million passengers a year. In 2009, with numbers almost double the intended capacity, the airport operator, Avinor, held an international design competition for a new terminal, which is scheduled to open in 2017. This new facility will initially have a capacity of 7.5 million passengers per year, expandable to 10 million. Naturally, when there is a new terminal, there is always the need for a new baggage handling system (BHS). To select the BHS, in 2011 Avinor invited a number of companies to enter their systems for a pre-tender study. With the airport owner strongly focusing on track and traceability of bags, there was natural interest in the tote systems. Following the pretender, solutions from the study were used in the airport’s on-going design and engineering process, before Avinor issued the final tender Passenger Terminal World | Showcase 2014
in early 2013 for the design and build of the new T3. Crisplant, the Denmark-based logistics and materials-handling supplier owned by BEUMER Group, won the tender. Johan Rajczyk, Crisplant’s international sales manager, relates how the company came to be selected: “Several companies were invited to tender, but with the airport operator being strongly focused on track and traceability of bags, which is one of many strong features of the CrisBag system, Crisplant was awarded the contract.” Rajczyk continues, “In a tote system, the ability to track and trace is increased dramatically over a conveyor system, because as soon as a bag is placed in a tote after check-in, all the information in the IATA barcode on the baggage tag is married to the embedded RF tag on the tote, which is then used to track the tote through the system. The bag and tote are never separated, and the bag tag doesn’t have to be read again. RF readers are built into the track at critical points or where there is a merger of tracks, so it is simple to verify that the bag is en route. We consider the CrisBag system to have 100% track and traceability.”
The baggage handling area in the new terminal is being designed specifically with the CrisBag system in mind, as Rajczyk explains: “The reason for Avinor conducting the pre-tender study and putting out the early tender was so that the architect and baggage system provider could work together early in the process to ensure that the baggage system could be designed and integrated into the building. This meant that we were actually able to plan the baggage hold-rooms, level changes and all the building integration, prior to the building tender being sent out.” Another feature of the system that sets it apart from the mainstream is that it will be able to handle what would normally be considered out-of-gauge bags up to 140cm long, whereas other baggage handling systems would consider 90cm the limit. The necessity for this capability comes as a result of Bergen being a destination for many workers on off-shore oil rigs, who have a tendency to carry huge sports bags, the majority of which are 120cm long. “The airport operator wanted to minimise the number of out-of-gauge bags, so we are passengerterminaltoday.com
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Lifetime cost For any airport researching the market for a new baggage handling system, one of the most important factors is lifetime cost – in other words, the system’s power consumption and maintenance. CrisBag’s low power consumption is one of its strongest features, and is largely a result of the elements in the system running only when a tote is present. This is achieved through Crisplant’s unique startstop technology, made possible because each belt module has independent control. The control system continually looks upstream of each element to see if another bag is approaching, and if not it simply shuts off the drivebelts on the individual elements. Only when a bag is approaching are the belts turned on again. As well as being extremely efficient and low in power consumption, general wear and tear is reduced as each component is in operation for less time. Therefore less preventive maintenance is needed, which saves costs in terms of hours and spare parts.
building the system to convey two types of totes – standard and extended length – on the same equipment,” says Rajczyk. “Both types will be available to passengers at check-in and when using the automated bag drop.” Following check-in, all bags will be routed through security screening, an area that Avinor has planned to comply with the European Civil Aviation Conference (ECAC) mandate that all explosive-detection systems in use in European airports must receive its Standard 3 approval by a deadline of 14 September 2014. “We have already tested our system to ensure that it fulfils the requirements of ECAC Standard 3, with bags passing through EDS machines on totes,” says Rajczyk. “There will be a matrix of Standard 3 screening machines and all the bags and totes – standard and long – will go through one or another. It’s a fully redundant system.”
Early bag store
Perhaps the most innovative part of the entire installation is a unique dynamic early bag storage (EBS) called CrisStore. “It’s like a high-bay racking system where we will be able passengerterminaltoday.com
to store bags individually on shelves and retrieve any one we want at any time, as we have 100% tracking with complete inventory control at all times,” explains Rajczyk. One reason for doing this is simply to deliver the functionality of an EBS, which is becoming increasingly important in modern airports where passengers are required to turn up early and also like to spend time in the terminal facilities. But that is only part of the story, as Rajczyk explains: “We are converting the complete baggage system from a normal push system – where bags are introduced, sent through and discharged out to a certain destination – into a pull system. At Bergen, they will send bags into the system and to the dynamic storage. The ground handler on the floor has access to a workstation from which he can monitor and have full control over the early bag storage. So when he sees that, for example, there are 40 bags ready for one flight, he can request them from the store and fill a single unit load device. “In this way, the control over the EBS will be with the user on the floor, not in the control room, so it will be possible for him to
plan the loading process really efficiently. In a conventional system, a loading position would be open and occupied for one or two hours before a flight. But with this more efficient batch-building and speed-loading system, the workers can open up the position, load the bags, close it again, and get on with other jobs. Batch building will change the baggage handling from a push to a pull system. It’s something that has been talked about a lot in the industry and Bergen will be the first airport to have this feature.” As the CrisStore is a modular construction, it can also be easily expanded. Initially, it will have 600 positions divided into four cells for 150 bags each. “There will be one layer to start with, but we can build another layer on top of that,” says Rajczyk. A final feature of Crisplant’s installation is that the entire system, which has a capacity of 3,500 bags per hour, is fully redundant. “After bags are fed into the system after check-in, they are divided into two individual sorting loops, so no matter what individual component goes down, we can maintain 70% capacity with the other loop,” Rajczyk concludes. n Passenger Terminal World | Showcase 2014
SOME THINK AIRPORT EFFICIENCY HAS REACHED ITS LIMITS. WE THINK DIFFERENT. “Streamlined” is a term often used in the aviation industry. Where some apply it to aeronautics, we apply it to excellence in baggage handling. Together Crisplant and BEUMER offer a unique blend of hardware, software and “brainware”. For us, streamlining doesn’t simply mean quicker, greener and safer technology. It means seamlessly integrating end-to-end baggage handling solutions that meet an airport’s specific requirements. For us, efficiency doesn’t end with project commissioning; it just starts there. Our global Customer Support organisation ensures you reap efficiency gains from day one and continue to do so long into the future. For efficiency without limits, visit www.beumergroup.com
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TECHNOLOGY 73 SIEMENS n
LEFT: Multipurpose check-in units can switch between self-service and attended mode BELOW: A closed bag-drop unit ensures airport security is maximised
ONE-STEP SOLUTION
COMBINING SELF-SERVICE CHECK-IN AND BAG DROP INTO ONE PROCESS SPEEDS UP CHECK-IN AND IMPROVES THE PASSENGER EXPERIENCE Self-service check-in is well accepted and still growing, and the next logical step is to increase self-service bag drop. Various studies have shown that passengers and technology are ready for this step. Siemens offers a modular self-service bag drop (SSBD) and check-in solution that makes the process quicker and more comfortable for passengers. And it helps airlines and airports take the strain off their infrastructure and use their staff more sensibly.
Process selection
One of the main challenges when it comes to SSBD implementations is the selection of the most efficient process. There are two options: a one- or two-step process. In a one-step process the bag tag is printed at the bag-drop location. In a two-step process, the bag tag is printed at one location, for example at a dedicated printing kiosk or at the passenger’s home, and the bag is dropped at another location. In both cases, it is assumed that the passenger is already checked in and in possession of a boarding pass. However, there should be a third option where everything including check-in can be done at one location – a true one-step process. passengerterminaltoday.com
Stakeholders and interests
Implementing an SSBD is not an easy task since various stakeholders with different interests are involved. Passengers don’t want to queue several times and want to have control over their journey. Ideally all process steps should happen at one location. Airports need to serve passengers in a more efficient way and must use the present infrastructure better to deal with future growth. Airports also want to provide a common-use selfservice (CUSS) infrastructure to serve as many airlines as possible with the same SSBD.
From an airport’s perspective, a two-step solution offers a higher throughput compared with a one-step solution. However the passenger does not want to mess around with different systems at different locations. Airlines want a cost-efficient and easy-tooperate SSBD. But they often want their own branding, which is in direct contradiction with a CUSS approach that stipulates all airlines use the same system. Ground handlers should not be forgotten. They usually operate today’s manned check-in and bag-drop systems. Their concern is that they may lose their contracts and have to lay-off employees.
From trial to roll-out
Currently there are more than a dozen SSBD suppliers offering various solutions. The focus here is on SSBDs for just the two-step process based on open or semi-closed versions. No standard has been established so far, which leaves the question of design up to the airports and airlines. An easy way forward for an SSBD is to reuse the existing conveyor. However, open versions are typically not safe and secure enough for unmanned SSBD as access protection to the baggage-handling system is often missing. Manipulation of the baggage during or after the bag drop is possible and there might be pinch points at the loading conveyor. A semi-closed version improves safety and security because at least part of the bag drop is covered by mechanical sidewalls. Laser-light curtains can also be used as ‘electronic’ doors; however they are prone to handling errors. Only Passenger Terminal World | Showcase 2014
74 TECHNOLOGY
LEFT: Passengers prefer a one-stop check-in and bag-drop solution FIGURE 1 (BELOW): An add-on unit enables airports to retrofit their check-in desks
a completely closed version meets the highest safety and security levels since all actions and movements take place behind a closed door. Even closing the door is controlled by an approved safety controller. There are a number of other issues concerning the setup. Does the airport want just SSBD or is a dual-mode operation (manned with agent and self-service) with the same setup required? Does the airport want to retrofit check-in desks reusing the existing equipment as far as possible, or is a new-build preferred? How can a trial be set up without interrupting the overall appearance? There are a lot of questions and limiting the setup to a system that is not flexible in terms of process support and design options is not recommended. Figure 1 (right) shows a so-called add-on unit provided by EVANS. The existing desk infrastructure remains and can still be used for airlines requiring common-use terminal equipment support. The add-on unit is added in front of the desk and the design can be adapted to the existing design. If SSBD mode is required, the system is switched over and the passengers can carry out the bag drop on their own. A further option, if an airport needs dualmode operation and wants to replace the desk, is the multipurpose check-in unit (MPCU). By turning the upper desk by 180°, you switch between SSBD mode and attended mode, with an operator standing behind the MPCU. It is recommended that potential users employ simulation to figure out the most efficient Passenger Terminal World | Showcase 2014
Airports need to service passengers in a more efficient way and must use the present infrastructure better to deal with future growth process and the best design by verifying the SSBD layout and planned process flow. With simulation, a digital model of the concept is built. All of the time-determinant parameters – number of passengers per time interval, process time per passenger, number of bags, type of passenger, walking time between the various stops, etc – can be set and modified to see their impact on queue length and waiting time. By running various scenarios, for example one- and two-step process or modifying parameters, the results can then be compared. This procedure ensures that the airport gets the best solution from the very start and avoids expensive on-site changes later on. Once the airport or airline has decided on the process type and the SSBD design, it must address on-site integration, which involves more
than just setting up the kiosk and plugging in the power, especially if the airport wants to reuse the existing conveyors, as the scale must be interfaced to the SSBD system. A stationary bag tag scanner, over-length and over-height sensors also need to be added; safety and anti-intrusion systems must be integrated; and finally, the interfaces to the various airlines’ departure control systems must be implemented.
In summary
Although an SSBD system is fairly small compared with other airport systems, the complexity and risks are obvious. Therefore operators should look for a solution that supports all needs and which can be configured and extended to meet future requirements. The Siemens design is based on the vast experience the company has amassed in baggage handling and controls technology. The software used in this SSBD solution is based on expertise provided by Materna, which has been working in automatic passenger processing for nearly 20 years. The collaboration between Siemens and Materna offers customers a best-in-class solution to guide them through the bag-drop process in the most efficient way. n passengerterminaltoday.com
A19100-V750-F104-X-7600
Less stress for passengers before take off Fully automatic check-in with integrated bag drop for relaxed passengers siemens.com
With fully automatic check-in from Siemens, passengers can check themselves in and drop off their bags in less than a minute. Around the clock – with no waiting in line. Passengers who have already checked in can also use the solution just to drop off their bags. Integrated personal protection ensures maximum user security in any case. And a multi-lingual user guidance system simplifies use by international travellers.
The fully automatic check-in station is available to passengers of all airlines. Naturally, the solution ensures that baggage is uniquely identified and assigned to the right airline, for example using optional RFID technology. All this helps passengers enjoy a relaxed airport experience – and increases their satisfaction with airports and airlines alike. If you’d like to know more, please contact us at info.airports@siemens.com
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76 TECHNOLOGY EEZEETAGS n
FAST-FORWARD A NEW EASY-TO-USE BAG TAG IS ADDRESSING THE PROBLEMS CAUSED BY THE HUMAN FACTOR THAT CAN SLOW DOWN SELF-SERVICE BAG DROP
As passenger numbers grow all over the world, the prospect of even higher revenues has become apparent to airlines and airports. But on top of the opportunities, accommodating for expansion creates inevitable challenges. For the benefit of the passenger experience, it is not logical to expand check-in counters and conveyor belts, add security zones and expand the building around it so that passengers can stand in even longer queues. According to Borry Vrieling, founder and managing director of EezeeTags, improving these processes requires adapting to the technological age we live in. The airline industry isn’t the only area adapting; modern communication is a central part of the lives of passengers with the use of WhatsApp, Facebook, Twitter and all kinds of newly developed apps for their communication and information needs. Since travel has become more and more of a commodity, and technology makes it possible for passengers to be responsible for the end-toend process, they have adapted very well to new initiatives.
Self-reliant consumption
The shift towards self-reliant consumption means that more self-service initiatives have been introduced in the airport industry. Booking and checking in online or at a kiosk, self-service bag-drop points, e-gates and self-boarding are just a few examples that all have the same effect. “They create a positive end-to-end passenger experience, solve space and capacity constraints, and reduce operational cost,” comments Vrieling. “As a bonus, passengers now have more time and money to spend in the airport retail area.” Passenger Terminal World | Showcase 2014
All busy airports invest in a high-end, one-step, bag-drop solution where passengers can check in bags. This is a system that checks the weight and size of the luggage, can accept payment for excess luggage, and has all the necessary security features. In theory, this system can reduce the processing time for a passenger by a very significant amount and is a major step in
speeding up the whole travel process. But there is always the challenge of the weakest link – and as is often the case with technology, it is the human factor that makes practice not live up to the theory. “We cannot expect a modern bagdrop system to require passengers to use a bag tag that was designed to be applied by a trained agent 40 years ago,” Vrieling explains. passengerterminaltoday.com
TECHNOLOGY 77
We cannot expect a modern bag-drop system to require passengers to use a bag tag that was designed to be applied by a trained agent 40 years ago
LEFT: Borry Vrieling has invented the EezeeTag to make self-service bag tagging more intuitive for passengers
manufacturers are putting so much time and effort into developing simple and clear on-screen instructions and slick machine designs that leave no room for doubt. But even with this innovative hardware technology and design, the ‘self-tagging’ process remains difficult to control. All kinds of things can happen during this process: passengers do not know what to do and need assistance, but there is none available; passengers may think they know what to do, but then attached the bag tag to their luggage the wrong way; or passengers may be unsure what to do but are too proud to admit it, so persevere in an attempt to understand how the tag is used, thus taking a lot more time than calculated in the business model. An easy bag tag can overcome all of these problems.
No room for doubt
The trend towards self-service makes mistakes more likely. Without human assistance, the entire process needs to be more intuitive and less prone to error. The bag-drop process – even assisted – is perceived to be the most emotional moment in the passenger’s travel experience. This is exactly why bag-drop unit passengerterminaltoday.com
A unique solution
EezeeTags are high-quality bag tags that have no backing paper to pull away and nothing that sticks to clothes, bags or floors. They are designed to rectify precisely the kind of problems discussed above. “EezeeTags is the future of selftagging,” Vrieling says. “It is a 100% intuitive bag tag with a magic adhesive that only sticks
to itself and to nothing else. We consider the moment of tagging, and therefore the bag tag itself, the key component in the self-service bag-drop process. This magic tag makes every self-service system really live up to – and even maximise – its potential,” Vrieling adds. With over five million passengers already using the tags at major European Airports, EezeeTags are improving the passenger’s perception of what easy and comfortable baggage handling can feel like. “Due to the success that EezeeTags has created for the existing self-service bag-drop stations, we expect the volume of EezeeTags to triple in 2014 since our customers are expanding their self-service bag-drop units. Many airports and airlines have projects to start and this will further pave the self-service road,” says Vrieling. “We are more than dedicated to this product and are working closely with our existing and future customers by jointly analysing specific needs and customising the EezeeTags where necessary. We believe that with passenger volume expanding, products that allow people both independence and peace of mind will prove more and more important to the future of airport services,” Vrieling concludes. n Passenger Terminal World | Showcase 2014
Th se e f lf ut ta ur gg e in of g
Life is hard when you are an ordinary luggage label.
eezeetags introduces a new experience in the self service bag drop process. And it all starts with the tags itself. eezeetags are high quality bag tags that have no backing paper to pull away and nothing that sticks to clothes, bags or oors. They only stick to itself and to nothing else. The result? No waste paper at drop o point, no false sticking possible and therefore a much higher self tagging success rate. According to some major airlines that use eezeetags for their bag drop process this ensures a more easy and seamless travel experience and increases the level of satisfaction of the passengers.
No wastepaper at drop o point
No false sticking
Faster bagage handling
Techniekweg 1a, 3481 MK Harmelen, The Netherlands, phone +31 348 560 077, info@eezeetags.com, www.eezeetags.com
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21-10-13 13:11
TECHNOLOGY 79 VANDERLANDE n
FAST MOVER
ABOVE: Each bag is transported in its own individual carrier on the TUBTRAX system BELOW: Baggage can be screened in-tub without leaving the system
AIRPORTS CAN MOVE PASSENGERS’ BAGGAGE MORE QUICKLY AND RELIABLY USING CARRIER-BASED TRANSPORTATION SYSTEMS In successful implementations at major airports, carrier-based systems that transport individual baggage items have proved their ability to handle bags of varying shapes and sizes with high reliability, even over longer distances between terminals. Secure, controlled transport ensures 100% tracking of each bag. With a carrier-based system such as Vanderlande’s TUBTRAX, each bag is transported securely in its own carrier within the individual carrier system (ICS) concept. The process carries the bag reliably from end to end – from check-in desk or self-service bag-drop point, through to the flight make-up station, or from arrival through to baggage reclaim. The standardised carriers effectively eliminate jams and resulting costly process interruptions caused by bags of irregular shapes and sizes or lessthan-perfect control of the transport process.
Less operator intervention
Experience in practice shows greatly reduced dependence on operator intervention, which translates into high reliability and low operational costs. Intervention is around 100 times better than with conventional ‘raw’ baggage systems. passengerterminaltoday.com
High transport speed, virtually disturbancefree operation and excellent end-to-end process control make carrier-based systems a good choice for many medium- and large-size airports – especially when bags have to be transported over longer distances. The reliability of these ICSs has been thoroughly proved in practice, with more than 150km of installed systems and more than 75 site-based service teams. Installations at major airports including Barcelona and Amsterdam Schiphol show that they can meet high demands for throughput rates and system availability.
For example, at Schiphol the TUBTRAX system is used in combination with a Bagstore Early Bag Storage system with large-scale fully automated baggage loading into containers and carts. At Barcelona T1, over 8,000m of twin-belt TUBTRAX conveyors have been in successful operation since 2009. Efficient and reliable operation of the system has also been verified with the latest generation of Standard 3 x-ray screening machines from all the leading manufacturers, through which the carriers can be seamlessly conveyed.
Need for speed
Speed is a big advantage, especially when bags have to be moved from one terminal to another with the shortest possible in-system times. Nominal speed of a TUBTRAX system is 2m/sec, although higher speeds of up to 6m/sec – over 20km/h – or more are possible where necessary. This enables capacities of up to 4,000 carriers per hour to be achieved on a single line, meeting demands for high throughput rates. For longer distances and when short connection times need to be maintained, TUBTRAX can be integrated with the rail-based BAGTRAX powered by linear motors, with which speeds as high as 14m/sec Passenger Terminal World | Showcase 2014
80 TECHNOLOGY
LEFT: The layout of the baggage handling systems is as important as its speed when handling capacity peaks BELOW: TUBTRAX can be used in conjunction with an Early Bag Storage system
or in congested working areas. Exchanging a conveyor belt only takes five minutes, so even unscheduled maintenance causes little disruption to normal operation.
Effective process control
can be achieved. The intrinsic redundancy of BAGTRAX means that if there is a failure in the drive system of an individual carrier, the vehicle is automatically collected by the immediately following unit and continues its journey without interruption. This means that there is no need for additional transport lines to achieve the desired level of redundancy.
Robust system concept
Of course throughput means more than just transport speed, and installing a high-speed transport system alone isn’t enough to ensure consistently high throughput rates. System layout, and the way associated functions such as security screening and sortation are integrated, are also vital – especially in relation to the system’s ability to handle peak capacity demands. The use of proven simulation and emulation techniques in the design phase makes a big contribution to a robust system concept that can effectively handle the capacity peaks and imbalances that are everyday occurrences in normal operations. Ensuring the highest possible availability at high capacities, critical functions such as loading and unloading are located offline in local areas, instead of in-line in the main baggage flow, so any faults in these functions do not immediately disrupt overall operation. Contributing further to high availability in continuous operation, the system’s modular concept minimises spare part stocks and makes part replacements, when needed, quick and easy. Only one-sided system access is needed to all units, as the drive is located within the frame, so conveyors can be installed against walls Passenger Terminal World | Showcase 2014
Individual bag transport in carriers ensures positive identification right through the process. Full track and trace through the use of proven RFID technology means the location and status of each bag are known at all times, which contributes to effective process control. At larger airports, the carrier-based system can be used in combination with a Bagstore. This provides space-efficient random storage and full individual access, so each bag can always be located and retrieved quickly when it is needed for flight make-up.
Attention for energy-saving
Carrier-based systems have proved their ability to handle bags of varying shapes and sizes with high reliability
Of course, sustainability in general, and energy saving in particular, are important areas for airports today. So why use a carrier-based system that inevitably means extra weight to be conveyed on the system? In fact TUBTRAX uses the industry’s lightest carriers, at only 13kg each, offering significant savings in energy consumption compared with alternative concepts. In addition, conveyor lengths can be optimised to limit the number of drives used in the system, together with intelligent on-off switching, which anticipates the approaching flows. Depending on actual baggage flows, the system can be flexibly scaled to the right capacity, contributing further to minimum energy consumption. In combination with the lean, low-maintenance design, these systems have proved their ability to deliver cost-effective operation over longer periods of use. The carrier is made of recyclable materials according to Cradle to Cradle principles, further contributing to a baggage solution with optimal sustainability.
Safety first
Also important in relation to sustainability is operator safety, which is especially important when conveyors and carriers are moving at higher than normal speeds. This is addressed by the fully closed conveyor design, which is completely safe for surrounding personnel. The striking yellow colour of the carriers also ensures good visibility. n passengerterminaltoday.com
BAGGAGE HANDLING SOLUTIONS
Vanderlande Industries is the leading supplier of integrated baggage handling solutions at airports. From check-in to aircraft hold, from arriving flight to reclaim carousel, including related software solutions and operations and maintenance. Find out what we can do for you on our website.
www.vanderlande.com
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82 TECHNOLOGY L-3 SECURITY & DETECTION SYSTEMS n
SECURE THE FUTURE SECURITY MANUFACTURERS ARE WORKING HARD TO MEET THE CHALLENGES IN PASSENGER AND BAGGAGE SCREENING
According to the recently released ACI 2012 World Airport Traffic Report, worldwide air travel increased by over 4.4% in 2012, with international travel concentrated in the Middle East and Asia-Pacific regions. Generally, analysts expect air travel to increase by 4-5% annually over the next 20 years. In the aviation industry, all agree that passenger and baggage screening are important to combat sophisticated and evolving threats. At the same time, airports want to improve the travel experience by allowing passengers to keep more articles on their person and in their hand luggage, thereby speeding up the overall screening process. Along with the challenges associated with increased passenger volume, screening requirements will continue to change based on emerging threats. Regulatory agencies throughout the world are augmenting standards and testing protocols to ensure that the latest requirements meet stringent security and detection performance levels. Suppliers of detection systems are working to meet these challenges and are continually developing solutions to benefit airport screening operations while meeting regulatory requirements. For example, today’s state-of-theart systems are being designed with softwarebased architectures that ensure an upgrade path as new regulatory requirements emerge. Passenger Terminal World | Showcase 2014
This increases the lifespan of existing hardware. The best systems also incorporate sophisticated networking capabilities that improve operations by optimising personnel and equipment.
Advanced screening
ABOVE: According to L-3, passenger experience with the ProVision 2 is convenient, straightforward and efficient
ABOVE: The ACX 6.4-MV (left) integrates easily into existing operations and the OptEX ETD system (right) detects explosives in less than four seconds
For passenger screening, L-3 Security & Detection Systems (SDS) offers the ProVision ATD, which is the most widely deployed system worldwide and the only commercial screener currently approved by both the TSA and the European Union (EU). L-3’s newest system, the ProVision 2, is the only single-pose passenger screener approved by the EU, incorporating a compact design that enables it to fit into space-constrained checkpoint areas with low (2.4m) ceilings. The passenger experience with the ProVision ATD and the ProVision 2 is convenient, straightforward and efficient, requiring only a single position during a less than 1.5-second scan. By highlighting the specific locations of potential threats, the system enables security personnel to conduct a localised investigation that improves the customer experience and yields a high rate of throughput. Survey results affirm that the travelling public and security staff greatly prefer security scanners to the alternative invasive pat-downs. With deployments on six continents, more than 1,000 ProVision ATD and ProVision 2 systems have been procured worldwide by 250 airports. passengerterminaltoday.com
TECHNOLOGY 83
L-3 SDS’s carry-on systems include the compact ACX 6.4-MV, combining sophisticated explosives threat detection algorithms with powerful multiview screening technology, as well as other equipment with various tunnel sizes and imaging capabilities for checkpoints. In addition, L-3 SDS offers OptEX, an explosives trace detection solution. With its popular eXaminer CT series, L-3 SDS also provides airports with comprehensive hold baggage screening solutions that include TSAcertified and EU-approved explosives detection systems (EDS) for every throughput class. The company additionally offers EU Standard 2-approved automated solutions, the VIS-HR and multiview MVT-HR. Another scanning solution, L-3 SDS’s optimisation network (OptiNet), allows for flexibility and scalability while improving operational efficiency. Deployed at the world’s busiest airports, OptiNet is a total solution for an integrated baggage handling network of any size or scope. Designed to provide meaningful data from all security systems in the airport, OptiNet can efficiently and securely link up to 500 scanners, baggage viewing stations and search workstations on a single network, and transmit up to 70,000 images per hour in real time. In most airports, operational screening needs vary throughout the day, with peaks and troughs according to flight schedules. Now it is possible – passengerterminaltoday.com
ABOVE: L-3 SDS has a complete portfolio of internationally recognised and widely deployed explosives detection systems
OptiNet is a total solution for an integrated baggage handling network of any size or scope
and happening at an increasing number of major airports – to centralise the screening operation and have image queuing from multiple scanners that funnel images to an available operator, increasing productivity while smoothing out the uneven flight schedules. In addition to these operational cost savings, networking can be used to merge data, including bag images, itineraries and passenger information, to facilitate applications such as customs screening. This flexible and scalable solution allows airport operators to reach – or exceed – their most challenging optimisation goals. L-3 SDS actively invests in innovative approaches to detect threats at the lowest possible false alarm rates, fulfil customer requirements and maintain its leadership position in the security scanning marketplace. Recognised for outstanding customer care, L-3 SDS leverages the experience of one of the industry’s largest service organisations to provide unrivalled product support. Its technicians partner with airport personnel to provide training and ensure systems operate at peak performance. L-3 SDS stands behind its products with a best-in-class warranty, and offers competitive service contracts that allow for predictable operating expenses. And the company’s software-based architectures offer a simple upgrade path to seamlessly address emerging requirements. n Passenger Terminal World | Showcase 2014
SECURED COMMERCE. ACCELERATED.
Passengers
Carry-On
Hold Baggage
Air Cargo
Clear passengers, baggage and cargo quickly and confidently with innovative technologies from L-3. We help keep major global airports running smoothly with centralized, integrated security and detection systems for a range of airport functions. From checkpoint to checked baggage to cargo screening. L-3’s leading solutions can add speed and efficiency to your security operations. For more information, please visit www.L-3com.com/sds Security & Detection Systems
L-3com.com
TECHNOLOGY 85 CHRIS JOHNS, TRANSOFT SOLUTIONS n
PROBLEM SOLVED SIMULATION SOFTWARE IS HELPING AIRPORT PLANNERS IDENTIFY POTENTIAL ISSUES ON THE TARMAC AND AT THE GATE
Airlines and airports around the world are turning to software to ensure that all the aircraft, equipment and service vehicles involved in airside operations can manoeuvre simultaneously in a safe manner. Now airport planners are empowered by the latest version of AeroTURN Pro 3D to help them account for changes in vertical clearances of key aircraft elements and create a safe taxiway/runway environment at airports. When an aircraft is stationary, operations managers have to account for the vehicle paths of ground service vehicles, such as fuel and catering trucks, as they service the aircraft. When an aircraft is manoeuvring to its stop line position or pushing back to navigate the taxiway, planners have to ensure their designs provide adequate safe clearances to avoid conflicts between wingtips and engines and identify possible obstacles on the taxiway.
Reducing risk
“Our airline customers were asking us for more detailed information about movements and passengerterminaltoday.com
ABOVE: AeroTURN Pro 3D enables airport operations staff to check for clearance issues in 3D, ensuring safe taxiway operations. The 3D capabilities give planners the clearest picture of airside operations, taking safety to the highest level possible
potential conflicts on the airfield,” explains Michael Frost, aviation product manager for Transoft Solutions. “We strongly believe that the 3D capability of the latest version of AeroTURN puts the most critical airfield clearance data right at the airport planners’ fingertips. If you know there is a conflict in advance of it happening, you can mitigate it before it ever becomes an issue on the tarmac.” The Conflict Analysis setting enables the user to control the layers the software will scan and report for obstacles within a 3D tracking envelope that can now be specified to identify if objects are closer to the aircraft than safety requirements allow. Anything that clashes or conflicts with the 3D obstacle geometry will generate a horizontal distance warning. In a MARS Gate scenario, multiple aircraft are in relatively close proximity, so an accurate picture of clearances and conflicts is essential to prevent accidents. For example, if two Code C aircraft are using a gate just vacated by one Code E aircraft, the geometry of two aircraft in the space previously occupied by one is more Passenger Terminal World | Showcase 2014
86 TECHNOLOGY
ABOVE: Within the Design Stop Line position interface, the user is presented with key distance threshold information. Many variables are controlled from just one screen, enabling quick and accurate design decisions
The two critical factors for an aircraft docking are the bridge slope and tunnel extension, ensuring they are within the mechanical limits of the bridge
Passenger Terminal World | Showcase 2014
complex. AeroTURN gives the planners peace of mind that there are no clearance problems before the aeroplanes even approach the gate.
Improving productivity
Another example of Transoft engineers incorporating feedback directly from customers is the functionality behind the Design Stop Line Positions interface. The intuitive display enables planners to see how their stop line positions affect variables like minimum and maximum slope, bridge length, fuelling distance and distance to threshold. As the software is designed by engineers for engineers, productivity enhancements are built into AeroTURN. “The two critical factors for an aircraft docking are the bridge slope and tunnel extension, ensuring they are within the mechanical limits of the bridge,” says Steven Chan, director of product management at Transoft Solutions. “Other design criteria can be violated if sacrifices or special operating considerations are made, such as performing tanker fuelling instead of hydrant fuelling.” While planners and airside managers are focused on the docking scenario, they are often mindful of the spacing and safety clearances of aircraft at adjacent gates. The location of ground service vehicles, the pushback angles of aircraft at adjacent gates and other safety issues are monitored while the planner is focused on the boarding bridge. A change in one aspect of the docking doesn’t mean starting from scratch. Users indicated that they wanted the passenger boarding bridge slope limit to be changed from a hard limit to a soft limit. By changing to a soft limit, users will be able to complete a ‘problem’ docking simulation to quantify the amount by which limits were exceeded, to provide meaningful answers for their clients/stakeholders.
“Fuelling distance is the next major design criterion for planners,” says Frost. “By allowing the operator to dynamically position the bridge on screen with heads-up information, the operator can greatly reduce the exploration time required to produce a solution, validating multiple criteria in a single step. In a nutshell, it enables them to produce safe and efficient operation much faster than by any other means.”
Software upgrade
Determining what customers need and may require is a continuous exercise at Transoft Solutions. An important upgrade to the latest version of the AeroTURN solution is the Place AutoFollow simulation. This new function enables the user to select a geometric element to start the simulation and scans ahead for movement solutions to a destination closest to the mouse position for additional geometry on the same layer. “The software enables the operator to dynamically explore routeing movements through a complex network of path geometry with fewer confining drafting requirements for how the geometry has been created,” explains Chan. “The path geometry needs to be on the same layer, however the software no longer requires that the designer/draftsperson create the geometry in a specific way, such as drawing elements to have vertices that are joined end to end for each segment of the turn.” With accidents on the airfield costing close to US$10bn (£6.2bn) annually around the world (source: Flight Safety Foundation), airports are doing everything they can to reduce conflicts on the tarmac. Planning teams worldwide are designing with the best 3D tools available in greater numbers than ever before, increasing operational safety and reducing the possibility of costly design oversights. n passengerterminaltoday.com
88 TECHNOLOGY ZAFIRE n
FIRST AND FOREMOST A CLOSER LOOK AT SOME OF THE PIONEERING SOFTWARE SOLUTIONS LEADING THE WAY IN THE AVIATION INDUSTRY
Passenger Terminal World | Showcase 2014
passengerterminaltoday.com
TECHNOLOGY 89
There are certain brands that are indisputably synonymous with technological innovation: Google and Apple are just two of many. Within the aviation industry, Zafire is the IT company at the forefront of software innovation. It is frequently first in the market with its ingenious, intuitive – and cost-effective – software solutions. It knows exactly how to harness the latest developments in cloud-based technology and mobile smart devices, and it understands exactly how to future-proof its products. Zafire Group’s commercial director, Chris Beling, and technical director Jonathan Slim comment on some of their favourite software solutions in the market today, aimed at driving the industry forward.
Intelligent solutions
In technological terms, the latest challenge within aviation is delivering future-proof, robust solutions that enable information sharing across the globe in an instant. Slim explains, “Over the past 10 years, we’ve seen the landscape of the aviation industry change dramatically and technology has had to advance at a rapid pace. In line with the 2020 vision of the industry, keeping up just isn’t enough. This means that IT solutions providers have an important role to play on this global platform: they need to stay one step ahead, working in partnership with the industry and helping it move forward.” Hence, the latest solutions are often cloud based, sharing real-time data from a single source to all involved in the process – removing the need for large-scale IT investment. Across the aviation industry there is an increasing demand for mobile and tablet computing as more companies are driven to mobilise their workforce out in the field and provide them with a wide range of information in real time. At the cutting edge of mobile and cloud technology, on the go, up-to-date direct information flow between field and back office staff is the name of the game. Process-driven software in particular ensures consistency, reduces errors and, above all, provides whole-picture visibility – giving instant access to business intelligence and thereby enabling informed, timely decision making. How is this done? Here are four great examples: Comfort and control. In 2011, we saw the launch of the world’s first smartphone app connecting passengers with real-time information in the airport and on the plane. Solutions like this are part of a wider, longerterm ambition to give passengers much more information about their bags: when they’ve been checked in, when they’ve been loaded – eventually the entire tracking experience. The industry has also seen the deployment of a baggage reconciliation system (BRS) for passengerterminaltoday.com
MAIN: Qantas is currently deploying FirstFIDS, a Zafire solution, in multiple airports across Australia INSERT: Improved passenger experience and enhanced processing are key drivers for IT investment in the aviation industry RIGHT: Learning from other sectors and sharing knowledge helps to improve the ramp turn-around process and drive the aviation industry forward
RFID permanent bag tags, removing the need for passengers to tag their own bags with sticky paper labels. If it is necessary to remove a bag, baggage handlers search for bags on board an aircraft by using a handheld device to read the RFID tags. The operational impact is huge, with bags being off-loaded on average over 50% faster than conventional search-and-locate processes. BRS gets smarter and speedier. A further ‘first’ in 2011 came in the form of a baggage reconciliation system on the iPad. Now available for Android tablets, too, this smart system enables real-time feed of requirements and load plans to the ground handler, facilitating the automation of aircraft loading and ramp clearance activities directly at the cargo door. It reduces the need for manual intervention, thereby eliminating errors and cutting down processing time – a 75% reduction in just seven days, to cite one compelling example. Learning from other industries. Another ‘first’ was the launch of a complete servicemanagement solution for the aviation industry. Using intelligence from the service management sector and leveraging the very latest technology enabled the perfect software solution for aviation to be created. A cloud-based aircraft turnaround planning, servicing and business reporting application specifically designed for the management of high-volume, time-critical tasks, it helps ground handlers manage their operations more effectively, thereby minimising the risk of financial penalties. Simple yet powerful solution. The ability to share flight information globally via a secure application across all smart mobile devices was another innovation for the aviation industry. A simple, yet powerful flight information display system was designed to enhance communication between ground handlers and ramp managers while on the move. A cloud-based solution, sharing data across the globe and providing instant access to key flight and operational
information, it uses a simple, secure app to distribute all arrival, departure, terminal and airport information across multiple mobile staff devices, including smartphones and tablets, from anywhere in the world. Qantas is currently deploying this solution across its network of mobile devices, providing instant access to FIDS information to Qantas baggage handlers, leading hands and operation bases throughout Australia, including in Adelaide, Brisbane, Cairns, Melbourne, Perth, Sydney, Canberra and Hobart – and enabling major improvements in on-time performance.
The next destination
The future of aviation is an exhilarating and extraordinary destination for any IT company and, if you want to get there fast and first, investment in research and development is essential. Chris Beling comments, “Over the past five years, Zafire has gone from strength to strength with a growing global presence in over 50 countries. By continuously investing in research and development, we’ve created a unique suite of innovative aviation solutions, many of which were the first on the market. We want to stay ‘first’. We’re the chosen technology partner for some of the largest airports, airlines and ground handlers in the world. The time is now right for us to showcase our groundbreaking solutions and our unique partnership approach on the world stage.” With over three billion passengers travelling on over a million commercial flights every year, the aviation industry is constantly seeking innovative ways of sharing information to enhance the overall experience of customers while optimising resources and reducing costs. When it comes to providing agile and intelligent solutions for the aviation industry, software solutions designed by some of the best and brightest global innovators in technology are leading the way – first and foremost. n Passenger Terminal World | Showcase 2014
90 TECHNOLOGY UFIS AIRPORT SOLUTIONS n
With Airtilus the user can monitor aircraft handling at more than one airport, and intervene if necessary
CLOUD CONTROL HOSTING AIRPORT OPERATION MANAGEMENT APPLICATIONS IN THE CLOUD IMPROVES EFFICIENCY AND REDUCES CAPITAL EXPENDITURE For a long time, airline IT has been considered to be in the cloud, because many systems are host applications with terminal access from the airline’s bases at various airports. For just as long, airport operations’ IT has, for the most part, been installed on computer hardware at the particular airport. This is changing, with airports looking for more cost-effective and scalable solutions. Airport operation management applications in the cloud are an answer for many airports worldwide – both large and small. The benefits for single airports are financial ones, since no investment would be required up front in hardware or system administration, and several airports could share an application platform and infrastructure in a cloud. This model would also help airport companies that are managing multiple airports. Airport operation applications such as AODB, FIDS and resource management in the cloud provide the same service and functionality from one source to all subscribed airports and their users, yet different views and access levels allow individuals to work only with the data that is relevant to them. Passenger Terminal World | Showcase 2014
In addition to the savings on licences and infrastructure, operational efficiency will be improved because departure data from the airport of origin automatically appears as arrival information for the flight at its destination. Hence, costs to send telex messages such as MVT, LDM and so on can also be saved, and more accurate data can be provided to subsequent arrival airports in an A-CDM context, for example in the case of aircraft delays. With Airtilus, UFIS Airport Solutions offers a full-scale airport information management system in the cloud that provides: • A-CDM-compliant multi-airport operational database; • Flight information management; • Collaborative situational awareness; • Resource management; • Flight information display system (FIDS); • Enterprise service bus (ESB) with scriptengine-based processing of interface data, adjustable to local requirements, for example e-billing and IATA and AFTN messages out-of-the-box; • Business intelligence.
User-friendly kit
To enable the user to enter data, Airtilus not only has its own web-based user interfaces, but also mobile clients, so users can enter data even if they currently do not have an intranet or internet connection. When the user returns to an area where a connection is available, the mobile client will update the database with the information it has stored. Airports can also enjoy the benefits of the speed of using the new IT system. With server infrastructure deployable to both public and private cloud as a virtual appliance, and only web-based or mobile clients used, the initial deployment of the system can be carried out in a matter of hours. Updates to the system itself are deployed in real time. Therefore no complicated procedures are required to ensure that all users have the latest version of the application. Through the airport community cloud, with Airtilus as its foundation, additional cloud applications can be integrated into the community; these can be accessed directly from Airtilus. Thus, airports and ground handlers can include various services to create an integrated solution that is tailored to the industry’s specific passengerterminaltoday.com
TECHNOLOGY 91
ABOVE: Users can have access profiles that enable them to work on the flight data of a number of airports connected through the Airtilus system
requirements. This means that the customers not only benefit from the functionality of a full airport operational information system on a payby-use basis, but can also add other supporting applications such as identity management, human resources, billing, email communication and document management systems.
ABOVE: There are multiple benefits of using a cloud-based airport operation management application such as Airtilus
“Modularity and scalability are key elements in the design of Airtilus – this also enables new models such as pay-by-use or pay-bygrowth,” says Holger Mattig, president and CEO of UFIS Airport Solutions. “The system is flexible in its scaling options, whether they are related to hosting or to the coverage of the
applications. In addition, airports can achieve savings, for example through less messaging or centralisation of common functions. Since all data is handled centrally, the cloud is able to provide a real-time view on all operational data to users and management, and this enables realtime billing and reporting.” n
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Airtilus™ is a community cloud offering a true A-CDM compliant Multi-Airport Operational Database, Resource Management, Flight Information Display System, an integrated Enterprise Service Bus as well as Situational Awareness and Business Intelligence functions.
1st Community Cloud for Total Airport Management The benefits your operation gains include:
Reduced capital investment in IT Reduced maintenance and support costs Simplified system administration Reduced upgrade costs Faster deployment Costs match the use based on number of flights Simplified data backup, archiving and recovery
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EUROPE UFIS Airport Solutions GmbH Berliner Allee 58 64295 Darmstadt Germany Tel: +49 (0) 6151 368 1725
ASIA PACIFIC UFIS Airport Solutions Pte Ltd 80 Marine Parade Rd. #19-07 Parkway Parade Singapore 449269 Tel: +65 6346 6500
solutions@ufis-online.com
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92 TECHNOLOGY MATERNA n
QUICK AND EASY PASSENGERS CAN GET TO THEIR FLIGHTS QUICKLY AND INDEPENDENTLY USING SELFSERVICE FACILITIES As a solution pioneer, IT specialist with in-house data centre and committed service provider, Materna IPS (integrated passenger services) automates the on-ground process prior to departure. Passengers using a kiosk running Materna software can check in their luggage on their own in less than a minute. If a suitcase is overweight, the latest version of the software enables the passenger to pay the excess fee from a mobile payment terminal. It rounds off Materna’s range of innovative software solutions for the air transport industry. The Dortmund-based IT and communications service provider specialises in ground-handling processes prior to departure. Whether it is self check-in by mobile, online or using the machines in the airport, or possibly bag drop, secure access and self-boarding, Materna’s integrated passenger services provide a wide range of passenger processing solutions. Automation of air transport means real changes for all those involved. Passengers can carry out some of the processes themselves en route to the aircraft. This means they can proceed more quickly, irrespective of the counter opening hours. Passengers can scan their boarding passes at the check-in kiosk, select their seats on the aircraft and place their baggage on the conveyor belt. This allows airports, airlines and service providers to overcome the challenges of modern air transport – increasing passenger numbers, larger aircraft, reduced turnaround times and changing safety requirements – sometimes within the existing infrastructure. Investment is going not only towards new check-in areas, but also to check-in kiosks, access gates and new IT-assisted processes. All companies can access the same hardware and operate within their own secure data area. This is thanks to CUSS, the common-use selfservice standard that has been around for about 10 years. Among other things, CUSS defines Passenger Terminal World | Showcase 2014
the interfaces between sensitive company applications such as a departure control system (DCS) and the device software for a kiosk, conveyor belt or gate. Since the late 1990s, Materna has been part of the IATA committee that defines and develops the CUSS standard.
Knowledge and experience
Materna has been supporting companies in the air transport industry for more than 30 years. It is constantly carrying out pioneering work and driving new developments. In 1985, Materna provided Frankfurt Airport with software for optimised counter check-in, and in 1993, it delivered the first self check-in kiosks to Swissair. In 2003, the company developed the software for new check-in kiosks at Vienna Airport, of which six devices were kitted out with integrated bag-drop systems – a world first. The specialists at Materna now have a wide range of industry know-how. They have vast experience in transferring the stages of the check-in process into efficient IT processes. They incorporate the software from a wide range of hardware devices into customer systems via a CUSS platform. Whether it is airports, providers
of ground services or airlines, they all receive IT modules that can be ideally adapted to the existing architecture and work reliably. Kiosks for check-in and bag drop are available to customers either in a Materna design or in corporate colours with an adapted screen design. It is crucial that the passenger can understand the system functions quickly and operate the device intuitively. Once this is achieved, the travel experience is a positive one. The kiosk and gate add value in that they represent the face of the airport or airline. This is reflected in Materna IPS’s product promise: “Simplifying your passenger’s journey.” Devices with Materna applications also have simple user navigation systems and attractive user interfaces. Whatever the customer wants, the Materna specialists can do, anywhere in the world. Lufthansa had more than 40 self-service bag drop systems installed in Europe. Emirates ordered a total of 65 check-in kiosks with Materna software, 35 of which include automatic bag-drop systems. Airports Company South Africa (ACSA) had 40 secure access stations installed at nine airports across the country for the 2010 FIFA World Cup. passengerterminaltoday.com
TECHNOLOGY 93
ALL IMAGES: Materna’s software ensures airlines’ self-service bag drop kiosks are easy and intuitive for passengers to use
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When it comes to project implementation, the company can offer not only expertise, but also flexibility and solution orientation. Some of its customers have rewarded this blend of expert knowledge and service mentality with long-term business relationships. Over the past few years, Materna has established itself as a general contractor dealing with hardware and software. The company’s specialists can manage the whole process chain – device proposal and ordering, installation and IT connections on site, operation, maintenance and repairs by in-house service technicians. Materna also hosts the applications, running its own data centre in Dortmund, which is manned around the clock. Several airlines operate their automated check-ins from there. For example, the data centre processes the data for more than 100,000 check-ins for Lufthansa every day. In 2013, Materna took over kiosk brand ALMEX, making it a complete provider. A real service provider develops with the industry. Every year Materna invites companies from German-speaking countries to the Aviation Forum on the challenges of the future, targets and improvements. Software house, hosting provider, system integrator – Materna IPS is perfectly prepared for the next 30 years. n
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94 TECHNOLOGY DATA MODUL n
FLEXIBLE FIDS A COMPLETE FLIGHT INFORMATION DISPLAY SYSTEM AND HARDWARE SOLUTION HAS BEEN DEVELOPED TO SUIT THE NEEDS OF ANY AIRPORT – REGARDLESS OF ITS SIZE
When thinking of CONRAC’s equipment offering, the first thing that comes to mind is reliable and durable hardware. The second thought may be FIDS software, even though software has been an important part of the company’s business for decades. Among CONRAC’s more than 200 airport installations in 60 countries worldwide, there are large hubs such as Frankfurt, Dubai, Singapore and Paris Charles de Gaulle. However, the company has also worked with many medium-sized and regional airports. Although less well known, these smaller airports are a very important part of the worldwide air transport network. And despite having a much smaller number of aircraft movements, they still have to provide the necessary IT infrastructure to run their business efficiently. CONRAC’s intelligent flight information display system, maXcs, is an innovative and well-proven solution that is highly flexible, scalable to any size of installation and easily adaptable to the operational needs of individual airports. Therefore, many small-, medium- and large-sized airports have chosen the passenger information system maXcs for their FIDS needs. One of CONRAC’s most recent installations using the maXcs solution in a small airport was in Kassel Calden Airport in central Germany. Passenger Terminal World | Showcase 2014
CONRAC’s information system maXcs offers advanced features such as decentralised maintenance, remote status monitoring, flight tracking and wireless applications for operators
Kassel Calden Airport is the German Federal State of Hessen’s second airport. It is situated about 1.5km west of Calden and approximately 13km northwest of the German city of Kassel. Operated by Flughafen Kassel, the majority of the airport is owned by the State Hessen, with further shareholders being the City of Kassel, Kassel district and the municipality of Calden. The main objectives of extending the airport were to improve the region’s traffic infrastructure for better integration of Kassel and North Hessen into the European aviation network, and to provide new jobs. The newly built airport was officially opened as planned on 4 April 2013. The facility offers a 2,500m long and 45m wide runway, as well as a three-storey
terminal building. The 8,250m2 terminal has 10 check-in counters, security checkpoints, four departure gates, as well as arrivals gates and baggage claim. There is also a bistro to cater to the airport’s passenger and visitors.
Complete solution
CONRAC’s task was to equip the check-in counters, gates, and the departure, arrivals and baggage claim areas, with display screens capable of 24-hour operation, and to provide a verifiably failure-free FIDS software solution to interface with the existing airport operational database (AODB). CONRAC was chosen to provide the complete solution rather than using different suppliers for the individual components. passengerterminaltoday.com
ABOVE: CONRAC has recently provided Kassel Calden Airport in Germany with a complete FIDS software and hardware solution
In the check-in, gate, baggage claim and catering areas, passenger information is provided on 32in displays. For arrival and departure information, large 55in screens were installed. All LCD displays are specially designed and approved for continuous operation in public areas. The entire display hardware supplied is from CONRAC’s public display series and is equipped with integrated industrial high-performance PCs running on Windows Embedded operating systems along with CONRAC’s special System Monitoring software. The FIDS software installed is CONRAC’s passenger information system, maXcs. The flexible system covers all requirements regarding the control of the display devices and provides the interface to the existing AODB. The software suite supplied includes the Server Core-System with PostgreSQL database, ConVis client, as well as the maXcs system modules Data Manager (system data administration and handling), DMU (monitoring and control), Display Manager (managing and monitoring of displays and content), DaViS (visualisation tool – staff terminal system), Security Manager (administration of access authorisation) and Designer and Page Manager (design and configuration of content to be displayed). The scope of supply and services included the generation of the screen layouts, as well as the on-site software training. Software installation and site acceptance testing were carried out in the first quarter of 2013. Software maintenance is carried out remotely by CONRAC via VPN. Having successfully provided many airports in German-speaking countries with complete FIDS solutions, including Hanover, MünsterOsnabrück, Dresden, Dortmund, Karlsruhe/Baden-Baden, Friedrichshafen, Weeze/Niederrhein, Cologne-Wahn, Salzburg, Innsbruck, Linz, Graz and Klagenfurt airports, Kassel Calden Airport is another facility in a long list using CONRAC’s hardware and software solutions. CONRAC believes the reasons its solutions are successful are due to their cost-effectiveness with regard to the total cost of ownership, as well as the positive feedback about its software and hardware installations at other airports in Germany and Austria. n
PUBLIC DISPLAYS INDOOR / OUTDOOR
FIDS HARDWARE /SOFTWARE
Made in Germany
Name change CONRAC GmbH, based in Weikersheim, Germany, has been part of the DATA MODUL Group for more than 15 years. In 1998, DATA MODUL AG, based in Munich and one of the leading technology partners for displays in Europe, decided to supplement its product range and acquired CONRAC, an experienced specialist for information displays systems. In October 2013, the company name was changed to DATA MODUL Weikersheim GmbH. All previous contacts, as well as the product range and CONRAC brand name, will remain unchanged.
DATA MODUL Lindenstr. 8 | DE-97990 Weikersheim | Tel. +49-7934-101-0 DATA MODUL Headquarters Landsberger Str. 322 | DE-80687 München | Tel. +49-89-56017-0 conrac@data-modul.com | www.data-modul.com
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96 TECHNOLOGY DESKO n
READING MATTER A NEW SMART READER IS SETTING THE STANDARD FOR BOARDING GATE TECHNOLOGY
The airport and airline industry has seen many changes during the past few years – the conversion from ATB to 2D barcodes, the introduction of mobile boarding with smartphones and tablets, and new technologies such as near-field communication (NFC), to name but a few. To keep up with this everchanging environment, it is essential to have access to the latest and most efficient equipment and technology.
Product launch
In the spring of 2013, DESKO completed development of its all-new smart boarding gate reader – the BGR 504 pro. When it came to the product launch, DESKO couldn’t think of a better venue than the industry’s leading annual event – Passenger Terminal Expo (PTX). For many years, PTX has been one of DESKO’s biggest and most important shows, and because all leading industry experts attend this event, it was Passenger Terminal World | Showcase 2014
interesting to find out what they would think of the BGR 504 pro. Throughout the show, DESKO demonstrated the reader to numerous visitors, many of whom provided positive feedback.
Prepare for the future
For many years, many of the main airports and airlines worldwide have successfully used DESKO’s GRSK 504. Now, as well as further developing its flatbed and barcode technology, DESKO has also improved many of the wellknown features of this reader, and is ready to set new standards for the industry. One of the main improvements featured in the BGR 504 pro is the enlargement of the barcode scanning area to make the reader more userfriendly and to achieve good quality read results even faster. With the bigger scanning area and improved barcode scanning technology, DESKO’s BGR 504 pro already reads barcodes at a distance of 5-10cm, making it an ideal device for
smartphones and tablets. The new full-graphic multicoloured display, which can be customised with, for example, logos, and the adjustable volume control buzzer, give clear feedback to both agent and passenger, therefore ensuring a rapid boarding process. Optional battery power and wi-fi capability make it the perfect device for supervised self-boarding, or as an additional queue-busting standalone counter to help speed up the boarding process and avoid bottlenecks during peak periods. With its new technology features, such as full NFC support, IP and 3G interface (a brandnew DESKO feature), the BGR 504 pro reader protects an airport’s investment and prepares it for all future requirements. Besides the new features, the BGR 504 pro reader is still available with a USB or serial interface and has the same footprint as the GRSK 504, which allows for plug-and-play upgrades of existing installations. passengerterminaltoday.com
TECHNOLOGY 97
LEFT: The barrier-free flatbed design of the BGR 504 pro allows for mobile boarding pass reading from smartphones or tablets
The flatbed design gives you the opportunity to just tap-and-go with your boarding pass while it is being read
RIGHT: The BGR 504 pro is equipped with two highly visible multicoloured LEDs
Flatbed technology Since the development of the first barcode boarding gate reader more than 10 years ago, DESKO has shown that flatbed technology is extremely user-friendly and efficient. Rather than using a so-called ‘shower head’ scanner, where the barcode has to be placed in exactly the right position to get good read results, the flatbed design gives you the opportunity to just tap-and-go with your boarding pass while it is being read. The flatbed design makes the device ideal for counter or selfboarding gate integration. And because there are no obstacles or components in the way that
could interfere with the agent while scanning a barcode, flatbed technology is perfect for fast and trouble-free boarding, even with larger smartphones or tablets. That is why all leading self-boarding gate manufacturers, and even public authorities such as TSA, have switched to flatbed technology and are positive about the consistent user experience this technology offers.
Trials and rollouts
Following the successful product launch at Passenger Terminal Expo 2013, many airlines and airports are interested in installing and upgrading their equipment with the new
BGR 504 pro boarding gate reader. The BGR 504 pro is already fully CUTEcertified with big providers such as ARINC and SITA, and first trials of the technology are running with prestigious airlines and airports in Europe and the USA. n
In an ever-changing world you need a partner to rely on.... DESKO GmbH
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Gottlieb-Keim-Str. 56
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95448 Bayreuth
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Germany
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Phone: +49 921 79279 -0
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info@desko.de
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www.desko.com
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92 TECHNOLOGY 98 GUNNEBO n
ABOVE: Automating processes can reduce passengers’ stress levels during transit BELOW: Gunnebo’s self-boarding gates enable fast movement of passengers through the terminal
SIMPLIFY THE EXPERIENCE AIRPORT OPERATIONS AND BUSINESS MODELS HAVE EVOLVED DRAMATICALLY OVER THE PAST TWO DECADES TO SUPPORT THE EXPLOSIVE GROWTH OF THE GLOBAL AIRLINE INDUSTRY An airport is one of the largest and most complex systems in modern society. It is an assembly of people, processes, technology, government agencies, private companies, space, artefacts and information. Airports grow non-aeronautical commercial revenue simply by expanding services in areas such as retail, hospitality, parking and real estate. They now adopt a customer-centric approach focused on enhancing the passenger experience. There are two main categories of activity identified at airports: 1. Process activities that are part of passenger flow, from check-in, security screening and passport control to boarding a plane; and 2. Discretionary activities that occur while passengers are moving between processing points, e.g. eating, shopping or buying foreign currency. People at airports have physical and psychological needs at airports, which include Passenger Terminal World | Showcase 2014
space provided for passenger movement and down time, time required for movement from point to point, ability to navigate the terminal building, and efficient crowd management especially with regard to queuing and information about stages of travel. The average passenger spends almost half the time transiting within the airport, and the rest of the time queuing. Half of all holidaymakers believe their holiday does not start until they have left the airport. Stress levels can reach high levels at certain stages of the airport process, from getting to the airport, checking-in to going through security and boarding the aircraft.
processes and make them consistent across all airports to avoid confusion. IATA estimates that introducing self-services such as online check-in, airport passenger check-in, bag drop, self-boarding and bag recovery would save the airport industry US$2.1bn (£1.2bn) annually. Automated processes can also allow passenger tracking within the airport: check-in kiosks, presecurity gates, lounge access gates and boarding gates. Passenger tracking can also allow the airline to implement a targeted customer care programme by providing a welcome message, time remaining before departure, boarding call, or a ‘thanks for flying with us’ message. International security specialist Gunnebo strives to make airport terminals more secure places, and to help airports decrease the processing times to get passengers airside and reduce their stress. Gunnebo offers boarding, pre-security checking, immigration and anti-return gates,
Automation
Airports need to become more stress-free environments and the focus needs to be on the passenger instead of just aircraft turnaround. In order to do this, airports need to automate passengerterminaltoday.com
TECHNOLOGY 99
enabling fast and efficient movement of passengers, airport staff and crew members from check-in to boarding gate and from border control to baggage reclaim, without compromising the strictest security demands. All these products incorporate state-of-theart passenger detection systems which, when combined with sophisticated identification tools such as document readers, 2D barcode readers and biometric scanners, create a considerable defence barrier. Self-boarding gates can help reduce passenger stress by creating clear and predictable processes, and commonality of processes in presecurity, boarding and immigration. Additionally, they can allow ground staff to focus on customer support, as well as providing visual information on the boarding process. According to the Civil Aviation Authority, the number of airline passengers is expected to rise by 5% in the coming years. The operator of Hamburg Airport is already preparing for this with the expansion and modernisation of the central security checkpoint at Terminal 2. The use of Gunnebo’s automated boarding gates optimises the flow of passengers and provides security at the highest level. The new Fast Lane in Terminal 2 features Gunnebo’s boarding gate working in conjunction with automated Board Card Control Systems
to accelerate processes at checkpoints and contribute to faster and more convenient management of the 19,000 passengers that pass through the airport to the departure gate daily. Passengers using Gunnebo’s BoardSec simply scan their boarding card, and the IT system checks validity and compliance with the flight database (the airport CUTE system). Annoying waiting times are minimised and airport staff can be used more efficiently elsewhere.
What will the future hold?
Passengers will arrive at the airport already checked in with their baggage already tagged. There will be automated baggage tracking and tracing – offered via mobile devices. Passengers will be biometrically validated and issued with a personalised token, which could be integrated with boarding pass and used to positively identify passengers at each processing point. Security would be streamlined and border control automated, with all passengers using e-passports at e-gates, as well as automated self-boarding of aircraft at gates. Security zones could incorporate good interior design principles to create passenger-friendly ambience instead of a sterile feel. The industry needs to develop a security model that is recognisable and familiar, regardless of the airport. n
ABOVE: Naples Airport has introduced self-service solutions
IATA estimates that introducing selfservice would save the airport industry £1.2bn annually
World-Class Airport Security From London to Tokyo and from Boston to Sydney, Gunnebo equips some of the world’s largest and most modern airports with security solutions for pedestrian and passenger access control. Pre-Security Gates • Self-Boarding Gates • Immigration Gates • Anti-Return Gates
For enquiries: airport.entrancecontrol@gunnebo.com
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100 TECHNOLOGY NCR n
A TIME TO BUY PASSENGER TERMINAL WORLD TALKS TO NCR’S MICHELLE FISCHER ABOUT THE CHANGING RETAIL ENVIRONMENT WITHIN THE AIRPORT TERMINAL
What does the future of retail hold in the airport terminal? To meet the growing dependence on non-aviation revenue, airports will continue to expand the quality of their retail offerings, targeting not only travellers but local shoppers as well. And, with technology making it ever easier for airports to connect with their customers, be it through location-based mobile offers or interactive digital signage, airports are helping people make the most of their shopping time. Through our consumer research we’ve found that approximately one in three travellers are more likely to purchase something while at the airport if they received a coupon or discount on their mobile boarding pass or saw one promoted on airport digital signage. What we expect to see soon is technology making it even easier and more convenient for people to buy and transport their goods. For example, endless aisle technology can present a retailer’s entire inventory on an interactive digital display, allowing the shopper to select, purchase and ship their items so they don’t have to bother with carry-on.
How can airports and airlines work together to increase revenues?
Gate-side merchandising is one area where airlines and airports can collaborate to extend their revenue potential. Our research found that nearly one in five respondents had missed a flight or connection (or nearly missed, but made it just in time) because they were shopping, dining or using other airport facilities and didn’t make it to the gate on time. By replacing some of the seating in large expansive areas with retail kiosks that enable travellers to peruse airport retailers or purchase onboard amenities, such as meals and entertainment, airlines and airports can provide better service and drive incremental revenue. This convenience could also easily extend to mobile with an app that interfaces to flight and other passenger information as well as retail options.
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How have passenger demands changed? Studies show the majority of consumers say they don’t have enough time. Nowhere is this more evident than in an airport, where many find themselves running to catch a flight. We have also become more dependent upon our mobile devices and other self-service technologies to automate the transactions for which we once had to queue. But expectations have gone beyond efficiency. Consumers not only ask for more time, but for more personalised information to make the most of that time. How can airports and airlines deliver? By providing relevant messaging in much the same way leading retailers do – how and when it’s most convenient for their customers. Airports and airlines can boost revenues and loyalty by investing in a rich and personalised digital experience for their customers, from the business traveller who wants to reserve and pay for airport parking online, to the leisure traveller who wants to check whether a particular Louis Vuitton handbag is in stock at duty free.
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TECHNOLOGY 101 FAR LEFT: Interactive digital kiosks at the gate can help airports increase their non-aviation revenue LEFT: Passengers have become dependent on mobile devices and self-service technologies
that they can find a place to eat and relax before their trip. Airports can capitalise on this added dwell time by strategically placing digital signage in areas where passengers stop to recharge their laptops, phones or tablets.
What are the main challenges in this area?
How is the retail setup changing in new modern airports? As airports become more of a shopping and dining destination, many operators are looking for ways to capture a percentage of that growing retail revenue. We’re exploring technology solutions with our customers that would enable them to integrate, manage and view real-time reports of their entire retail operation. Time is another changing element. Not only do passengers spend less time waiting in line, but they are also arriving at the airport earlier so
Being able to connect all retail operations and see what’s going on throughout the terminal will require considerable investment in time and resources, but is likely to yield a significant return
For airport operators, optimising available space for maximum revenue is largely an infrastructure challenge. Being able to connect all retail operations and see what’s going on throughout the terminal will require considerable investment in time and resources, but is likely to yield a significant return. For airlines it’s really about changing the perspective from travel provider to retailer – looking outside of the industry to understand the key trends in retailing and how they can deliver the kind of consumer experience their customers have come to expect. We see this less as a challenge and more as an opportunity to really change the game and take ancillary revenue and the passenger experience to new heights. n Michelle Fischer is vice president of strategy and marketing for NCR Travel, accountable for thought leadership, performance-based marketing programmes and global sales enablement across all segments of the travel industry
EVERYDAY MADE EASIER WHEN YOU TRAVEL
Learn more at www.ncr.com/travel
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102 TECHNOLOGY UTE NELLEN, KABA n
SELF-BOARDING REVOLUTION SELF-BOARDING HAS BEEN REINVENTED WITH A REVOLUTIONARY BOARDING GATE READER CONCEPT
Have you ever wondered how a selfboarding gate knows who is entitled to pass at a specific time and date? And how can the airport manage to verify and secure all the data needed and collected? In comparison with a typical hardware boarding gate reader, a self-boarding gate is a far more complex and valuable device with a number of components included that all have to be coordinated, managed, maintained and somehow connected to the airline’s passenger processing system. IT integrators are usually forced to gear deeply into these systems and tools, and they are not at all happy with this. Kaba has now developed a way to connect the airline passenger processing systems with self-boarding gates while still enabling airports to monitor and manage these devices from a central point, as well as integrate any additional processing (such as biometrics, airport badge readers or other peripheral devices) seamlessly and easily.
Easy device integration
The Kaba Boarding Gate Reader (BGR) is an extremely effective software application running Passenger Terminal World | Showcase 2014
A self-boarding gate is a far more complex and valuable device with a number of components included that all have to be coordinated
on the internal gate computer and allowing for dependable communication between the gate’s devices and the airline host systems. It emulates the AEA BGR protocol for the relevant CUTE specifications needed. Thus it is not necessary for the IT integrator to adapt each device
protocol to the host system: the BGR does this automatically. It controls various components such as scanners, printers, displays, the gate itself and others. These can be configured freely for the needs of different airlines using the same gate. The Kaba BGR has been certified by some of the most renowned airport system integrators, namely SITA, ARINC and Ultra, for the AEA 2011 standard currently in use, but it already features the AEA 2012 standard as well and is compatible with former AEA standards.
Free choice
The great advantage of this BGR is the investment protection offered by free choice of peripheral devices on the self-boarding gate, the airline individual configurations, any type of pre-validation or pre-processing such as biometric lookups or boarding pass validation checks. It complies with the latest CUTE and CUPPS standards and can be updated easily in case of future changes. Combining these advantages, the BGR is the best solution for the implementation of selfboarding devices. In addition, Kaba has also passengerterminaltoday.com
LEFT: Gates for automated boarding pass control or self-boarding. The gates can be equipped with Kaba’s Boarding Gate Reader for easy integration of devices and the PaxCheck application for the monitoring and control of one or several gates
ABOVE: The PaxCheck software allows the simultaneous monitoring and control of multiple gates at multiple locations, as well as the retrieval of check-in data, such as use time of gate and check-in location
developed complementary management software called PaxCheck, which enhances the BGR’s flexibility and functionality.
Control at once
PaxCheck is a server-driven software where all Kaba self-boarding gates can connect to, and which enables airports and airlines to control, configure and monitor the gates at one or even multiple airports. It allows for centralised server logging and updating of the connected BGRs. Airline individual profiles can be stored on the PaxCheck server and maintained from a central source. Furthermore, with a specific client application, gate agents can now get direct information on the status of the self-boarding gates and can directly control and influence the boarding parameters such as priority boarding and boarding speed. Improving the passenger experience while simultaneously coping with ever-increasing passenger numbers, safety regulations and growing cost pressure has always been a challenge for airports. With its innovative and flexible concepts for automated passenger handling solutions, in combination with the Kaba BGR and the PaxCheck management and monitoring software, Kaba helps airports achieve these goals. Specifically checking the passenger’s identity at the boarding point will play a major role in the future. Kaba has participated in a number of pilot installations and has demonstrated that with the flexibility of the Kaba BGR, biometric passenger processing is a reality today. As a unique feature, the Kaba BGR can integrate any type of biometric check or pre-validation in the self-boarding process without having to impact the airline boarding gate reader process. n passengerterminaltoday.com
Physical Access Systems for passengers and staff
Kaba Gallenschütz GmbH Nikolaus-Otto-Strasse 1 77815 Bühl Germany Tel. +49 (0) 7223/286-0 Fax +49 (0) 7223/286-111 info@kgb.kaba.com www.kaba-gallenschuetz.de
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104 TECHNOLOGY ALSTEF n
RAISING STANDARDS HIGH-SPEED STANDARD 3 EDS MACHINES FOR BAGGAGE HANDLING SYSTEMS ARE BEING INSTALLED AT AIRPORTS AROUND THE WORLD In order to comply with the forthcoming European regulations concerning hold baggage screening, all French and other European airports must adapt their existing baggage handling systems to integrate the new high-speed Standard 3 EDS (Explosive Detection Systems) machines. In France, the first two projects integrating high-speed Standard 3 machines are being carried out by Alstef at Paris Charles de Gaulle (CDG) and Nice Côte d’Azur Airports. The Aéroports de Paris (ADP) Safety Management and Risk Assessment and Engineering Departments have launched an experiment to integrate in turn, within the same system, each new high-speed Standard 3 machine provided by the lead suppliers. This experiment, carried out in close partnership with the French Civil Aviation Technical Centre (STAC), will enable ADP’s engineers to assess with more accuracy the impact of these new regulations and machines on the baggage sorting process, and the existing installations, with a view to studying the changes required. It will also benefit the suppliers and help them to improve the integration and operational performance of their EDS machines. The results of the experiment will also help designing the most efficient systems possible in the future, both for ADP’s internal needs and for international projects. This project will be carried out between October 2013 and July 2014. Alstef, who is installing a baggage sorting system with Standard 3 machines at Nice airport, has been awarded the contract for this project. At CDG, Alstef is responsible for adapting the baggage handling system within Terminal Passenger Terminal World | Showcase 2014
ABOVE: The new Sir Seewoosagur Ramgoolam International Airport Terminal in Mauritius LEFT: Alstef installed the hold baggage sorting equipment in the new terminal at the Mauritiusbased airport
3 to integrate in turn the new high-speed Standard 3 EDS machines. The contract includes the design, supply and installation of the conveyor equipment, and the integration and implementation of the new machines. At Nice Côte d’Azur Airport, the Standard 3 EDS machines will be integrated as part of the replacement of the existing baggage handling system within Terminal 1. This project, designed and carried out by Alstef, will involve the installation of a centralised checked baggage screening area, including four high-speed Standard 3 EDS machines served by a network of destination coded vehicles (DCV autover) that are also used to sort the bags by destination. The new baggage handling system at Nice takes into account the specificities of single-level screening, with only one type of machine. Thanks to the flexibility of the system designed by Alstef, the control operators will have a variable decision time of 120 seconds on average to determine the status of a bag, and up to 180 seconds for
the most contentious cases, without interfering with bag flow. This will keep to a minimum the quantity of Level 3 suspicious bags, and reduce the number of bags requiring manual inspection, which will benefit the airport’s operations. The installation and implementation of all high-speed Standard 3 EDS machines will be completed in the spring of 2014. With these two projects, Alstef has confirmed its position as the chosen partner of French airports in finding the best solutions to their changing needs.
Mauritius project
After three years of works, the new Sir Seewoosagur Ramgoolam International Airport Terminal in Mauritius was officially inaugurated on 30 August 2013, in the presence of the end-client Airports of Mauritius Limited (AML), Airport Terminal Operations Limited (ATOL), Aéroports de Paris Management (ADPM), some members of the Mauritius Government, including passengerterminaltoday.com
TECHNOLOGY 105
To comply with Standard 3 requirements, airports must adapt their existing baggage handling systems or review their design principles
the Prime Minister, and many foreign delegations. This event unveiled the architectural beauty of the terminal, and the special attention paid to sustainable development. The terminal, built with a capacity to process 4.5 million passengers annually, is equipped with a complete hold baggage sorting system designed and built by Alstef. The company had been chosen for its original technical solution, which met the client’s request to cut maintenance costs and to reduce the space needed for the baggage sorting system. All equipment supplied by Alstef meets environmental requirements. The sorting system dedicated to hold baggage includes 60 check-in counters for international and domestic flights, of which four are reserved for VIP passengers. Screening of these bags is assured by two preliminary explosive detection systems (PEDS) and one tomography machine. Baggage at departures is sorted on three carousels and the arrivals area includes six inclined carousels. On 12 September 2013, all international and domestic flights were transferred to this new terminal, built to accommodate the Airbus A380, with a capacity to process 2,000 bags per hour. Alstef technicians, who are integrated into the ATOL teams, have been assuring the assistance and maintenance of the hold baggage sorting system since the start of the operation phase. n
Innovative, efficient and sustainable solutions
BAGGAGE HANDLING SYSTEMS : DESIGN - INSTALLATION - MAINTENANCE - OPERATION
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106 TECHNOLOGY ROYAL BOON EDAM n
FUTURE VISION HOW WILL THE DEVELOPMENT OF SELF-SERVICE SYSTEMS IN AIRPORTS CHANGE THE PASSENGER EXPERIENCE?
When Tony Jannus took the first paying passenger up in an aircraft on 1 January 1914 he probably collected the fare, asked his passenger to climb on board and took off. In the century that has passed since then, the world of air travel has changed dramatically. The start of the second century of commercial air travel heralds a new revolution in processes. With airlines expected to carry 3.6 billion passengers in 2016 – and those passengers becoming increasingly tech savvy and opinionated – airlines and airports face new challenges. Restraints on the expansion of airports mean that in order to be able to process all the flights, aircraft turnaround times and passenger processes must improve. Meanwhile passengers expect their air travel to be as comfortable as possible. This puts serious pressure on airlines and airport operators to optimise their processes.
First steps in self-service
The first steps towards leaner processes have already been taken over the past decade. Online and self-service check-in have found eager acceptance by both airlines and passengers. Today a large percentage of travellers with only carry-on baggage can bypass check-in at the airport altogether. Although this results in shorter queues and passengers appreciate the additional control they have, airlines and airports are faced with the problem of not knowing whether the passenger who checked in the night before has actually arrived at the airport. Flights may have to wait unnecessarily for passengers who have checked in but due to traffic or other reasons will miss their flight. This causes problems with connections and limits aircraft turnaround times. Smart and innovative solutions will solve these problems and signal a new era in the passenger experience. Looking into the future, it will become increasingly important to know when passengers arrive at the airport and where they are, tracking them from the moment they arrive in the terminal until they board their flight. Passenger Terminal World | Showcase 2014
ABOVE: Self-Service in airports is a major contributor to the passenger experience
The acceptance of self-service check-in and bag drop has proved passengers appreciate being able to take control of their own processes
By knowing where a passenger is, airport and airline processes can be prepared and ready for the passenger’s arrival, ensuring a speedier transit through the terminal and an improved passenger experience.
Automated border crossing
Online and mobile check-in will continue to gain popularity. The first contact point with the passenger at the airport will therefore be at border crossing. The queues that often occur there at peak times are currently a major stress factor for travellers. With the arrival of e-passports, the opportunity has arisen to automate border crossing. Passengers with an e-passport are directed to an automated security passengerterminaltoday.com
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solution, such as a speed gate, which has been integrated with biometric technology. They are asked to present their passport and the technology within the speed gate will check the information on the passport against the biometric information of the person attempting to cross the border. Such an automated check is often quicker and more accurate than a personal check by security staff. Moreover, the eager acceptance of self-service check-in and bag drop has proved that passengers appreciate being able to take control of their own processes.
Security check Incorporating speed gates into other key areas of the airport, such as at the entrance of certain zones or at security, gives operators another check point to show where the passenger is and to optimise passenger flow. Implementing automated solutions at security enables operators to offer priority or frequent flyer passengers an additional service by bypassing queues. They present their boarding pass to the barcode scanner integrated into the lane to enter the security screening area immediately.
Automated boarding
The last check before a passenger leaves the airport is at boarding. Airports and airlines are already eagerly implementing automated boarding systems as they perfectly suit our increasingly self-sufficient and tech-savvy society. By automating the boarding process, boarding times and consequently aircraft turnaround times can be reduced considerably. Pilot programmes with Boon Edam’s Airport Swinglane have shown that a Boeing 777 can be ready for departure 10 minutes earlier with just a single automated boarding solution. These pilot programmes have resulted in fewer delays and shorter waiting times. As passengers feel queuing and waiting to be some of the biggest drawbacks of air travel, these simple solutions can dramatically improve the passenger experience at any airport. With these new innovations gaining popularity among passengers and operators, the passenger experience at the airport in another 100 years will be as unrecognisable to us as our current processes would be to Tony Jannus and his first paying passenger. n
ABOVE: Boon Edam’s Airport Swinglane proved that self-boarding can help get an aircraft ready for departure 10 minutes early
Improving the Passenger Experience in the original Mobility Hotspot
An airport is the best example of a mobility hotspot that there is: it is the gateway through which travellers reach their destination’s busy hub in which different flows of visitors are managed, separated and channelled towards their different destinations. As the entry experts we know how to meet the challenges placed on an airlines and airport operators and can help you to improve the passenger experience from entry to boarding. To learn more, visit www.boonedam.com
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108 TECHNOLOGY DAMAREL SYSTEMS n
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AS TECHNOLOGY PROGRESSES AND BUSINESSES TAKE ADVANTAGE OF SOME OF THE INCREDIBLE ADVANCES, AVIATION COMPANIES BECOME MORE RELIANT ON THEIR IT SYSTEMS Passenger Terminal World | Showcase 2014
There is no doubt that technology has a major role to play in the future of air travel, but the organisations we trust to get us to our destinations are increasingly vulnerable to system failure and external malicious attack. As the industry goes through a period of consolidation, with airlines concentrated in fewer passenger processing systems, the impact of a single system outage has the potential to get exponentially worse. Without rigorous and coherent planning for such events, even a short loss of service can quickly escalate into a major incident for an airport. In aviation, a critical system failure causes chaos for everyone concerned and it can take a very long time to rebuild trust with loyal customers. There have been numerous stories recently about reservation (RES) and checkin (DCS) system outages resulting in queues, cancelled flights and extended disruption. The primary focus, of course, is the inconvenience and frustration this causes for the passenger, who has no control over the situation. The wider effects of system problems aren’t limited to just the airline and its passengers, however. The ground handler and ultimately the airport normally find themselves on the frontline, dealing with a problem not of their making and for which, at busy stations, manual processes just aren’t sufficient or appropriate. This can have a direct negative impact on the costs and revenue streams of each. With competition from local operators, queues backing up out of the terminal are not the image an airport wishes to project to its passengers. Such problems must weigh heavily on the minds of those responsible for delivering services, together with all the other pressures of running day-to-day operations. A simple, convenient and cost-effective solution is needed for harassed, budget-constrained operators looking for a way to end the gamble of simply hoping that disaster won’t happen to them. Aviation software house Damarel Systems International recognised a few years ago that its long-standing passenger check-in and boarding system, L-DCS, could be the answer for airlines and ground handlers who wanted the security of knowing they had a stable system to fall back on when they needed it most. According to Damarel’s managing director, John Boult, “Airlines of all sizes find it hard to justify the IT spend on a system they hope not to use, so they tend to put it off. We realised some time ago that our DCS system aimed at regional and low-cost carriers actually satisfied the main criteria for companies needing a back-up system: well-priced, established and reliable, yet easy to use at short notice.” Business continuity is an invisible presence all around us, something we don’t need to think passengerterminaltoday.com
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about when it works. Just as a jumbo jet has four engines, forward planning tells us what we need to have in place in case something fails. Planning for a disaster is a vital part of commercial operations – ensuring continuity in the face of catastrophe safeguards a company’s reputation, on which great customer service and repeat business depend. It is hard enough to rebuild customer confidence, but it can be even more difficult to project an air of reassurance to employees who have had to handle critical system failures from the frontline. Communicating what is planned to address the situation is really the only way to start, but you need something worthwhile to tell the workforce. Organisations are run by people – people who have to prioritise. There are always plenty of items at the top of the list when it comes to allocating time and budget. Quite rightly, acquiring new customers and keeping the existing ones is a major focus for management teams in the air travel business. Having a backup plan for critical processes? Well, we know we need to do it, but maybe it can wait until next month, next quarter, next year? After all, we’ve had no major problems so far!
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ABOVE: Damarel’s Backup DCS is a vital tool to keep operations moving when things go wrong with the host
For budget controllers it is not easy to make a business case for avoiding what might happen, particularly when the potential payback may never actually come. The cost of inaction, however, can be considerable. A survey on Business Continuity and Disaster Recovery in June 2013 by Aberdeen Group calculated that average cost-per-hour of downtime for respondents was more than US$163,000 (£101,000), with large organisations reporting losses of more than US$600,000 (£371,000) per hour. These figures are astonishing considering the average outage period for companies of all sizes was 4.7 hours per year, according to earlier research from Aberdeen Group. With all these very real issues, it is reassuring to know that some of the world’s leading airlines now utilise Damarel’s back-up check-in and boarding systems. Working closely with each individual client, Damarel ensures that they are prepared for any unforeseen problems with their primary systems. Ideally, all companies would prefer their customers to remain blissfully unaware of the technical issues going on in the background. In the world of flight, it is better to be the graceful swan than the clumsy moth. n
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110 TECHNOLOGY THYSSENKRUPP AIRPORT SYSTEMS n
SUSTAINABLE AIRFLOW NEW AUXILIARY EQUIPMENT DEVELOPMENTS ARE REVOLUTIONISING AIRFLOW PROVISION, BOTH ECOLOGICALLY AND ECONOMICALLY Aviation accounts for about 3% of CO2 emissions in the EU and 5-14% of global climate emissions. Against the background of current EU laws on reducing CO2 emissions in aviation to be expanded globally, the need for the industry to address this challenge becomes even more urgent. ThyssenKrupp Airport Systems actively supports airlines and airport operators in taking on these new challenges. The company, which is renowned for its expertise in airport equipment, recently launched two revolutionary auxiliary systems for passenger boarding bridges that will contribute to reducing CO2 emissions: CNDL, an intelligent pre-conditioned air (PCA) hose management system that is unique to the market; and MTO, a high-performance refrigeration duct system.
compressed deposit of the hoses instead of having to furl them. This allows the exact hose length to be deployed for every individual case or type of aircraft, offering many environmental and economic benefits. CNDL is also equipped with a specially designed hose to provide optimum insulation. “While the hose of common systems cannot be deployed individually but only in full length, the airflow leads to significant temperature and pressure losses,” explains Miguel Lasheras,
project department manager at ThyssenKrupp Airport Systems. “This is because of a lack of proper insulation and the fact that the cooled air has to overcome long distances until it reaches the aircraft. The common ways of airflow transportation therefore are much more energy consuming and less sustainable.”
Easy operation
These weaknesses have been successfully taken into consideration during the development of
Best insulation
While in former times, the energy and air supply of docked aircraft was easily handled via the aircraft’s own auxiliary power units, airlines now have to claim for external services provided by airport operators to minimise pollution. Airlines and airport operators are therefore searching for intelligent solutions to guarantee a sustainable and efficient energy and air supply of grounded aircraft. This is where ThyssenKrupp Airport Systems and its latest inventions come in. With CNDL, the company has developed a completely new storage system for PCA hoses, enabling the Passenger Terminal World | Showcase 2014
ABOVE: CNDL allows the exact hose length to be deployed for each individual case or type of aircraft
CNDL PCA hose management system benefits: • Installation under passenger boarding bridge, fully adjustable to all boarding bridge brands; • Deployment and retraction of exact hose length for every individual aircraft; • Specially insulated, continuous, seamless hose;
• Easy maintenance (CNDL is subject to the Machinery Directive); • Low-weight aircraft connector; • Location of operator panel in drive unit; • Weather-proof steel cabinet painted in the passenger boarding bridge RAL (other colours available).
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CNDL. This summer, two prototypes of CNDL were installed at London Heathrow Airport in the UK, demonstrating a 10-15% improvement in cooling performance. “The customer is enthused about the performance and easy operation due to its low weight and accessible mounted controls,” reports Lasheras. CNDL also complies with the Machinery Directive regarding maintenance, making it easier and more cost-effective to maintain than other conventional systems on the market. The system can be installed in a single or double configuration under the passenger boarding bridge and is compatible with all types of passenger boarding bridges.
Improved performance
To further improve airflow when the PCA equipment is not located directly under the passenger boarding bridge but, for example, in the terminal or somewhere on the apron, ThyssenKrupp Airport Systems has developed the MTO high-performance refrigeration conduit system. The system provides high-quality thermal insulation against external conditions. The system consists of two or three telescopic sections – depending on the lengths of the boarding bridge – manufactured in stainless steel. Proper telescopic movement is achieved through a protected integrated
Design and Consultancy
Auxiliary equipment: supply, installation integration
Manufacturing and installation of PBB
MTO high-performance refrigeration conduits benefits: • High-quality thermal insulation against external conditions (fully insulated double duct); • Integration into any passenger boarding bridge;
The CNDL PCA hose management system enables the compressed deposit of the hoses instead of having to furl them
After-Sales support, spare parts
Modernization and refurbishment of existing equipment
• Proper telescopic movement through specially designed roller system; • Telescopic sections manufactured in stainless steel;
Operation and maintenance of ground equipment and PBB
• Compatible with any hose equipment available on the market (connection with CNDL recommended to guarantee optimum performance).
roller system especially designed for heavyduty loads. Gaps between the telescopic tubes are sealed by means of special rubber profiles, providing perfect insulation and fit. This prevents leakage of refrigerated air, while ingress of external agents, such as water and dust, is also avoided. “Like CNDL, MTO can be integrated into any type of passenger boarding bridge and is compatible with any hose retriever system available on the market, offering airport operators noticeable economic benefits,” explains Lasheras. ThyssenKrupp Airport Systems’ innovations offer solutions today to meet the industry’s future challenges for sustainable and efficient airport equipment, contributing to lowering CO2 emissions and becoming more environmentally friendly in general. n
Global gate solutions. Every day millions of people reach their destinations faster, more comfortably and more safely thanks to our passenger transportation systems.
www.thyssenkrupp-airports.com
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112 SERVICES SIMTRA AEROTECH n
WELL CONNECTED USING SIMULATION SOFTWARE TO DESIGN GATE LAYOUTS ENSURES AIRPORT PLANNERS GET IT RIGHT EVERY TIME
The placement of an aircraft at a gate is a complex interface between the aircraft and the various services that need to be provided during turnaround. Only some of these services, such as catering and baggage vehicles, are flexible in their movements. From a safety and environmental point of view, these movements are not ideal, particularly at larger airports, so to try to eliminate some of the risks at heavily used gates, fixed installations are preferred. The most common installations are fuel and electrical (400Hz) pits, but services such as preconditioned air and fresh water can also be supplied in this way. Access to the aircraft is usually arranged with an apron drive boarding bridge, which can be extended to reach various types of aircraft at their different parking positions. Spanish company ThyssenKrupp Airport Systems, while mainly known as a supplier of passenger boarding bridges, has developed into an integrated gate solution provider. ThyssenKrupp regularly manages gate projects where, besides the bridge, other services are supplied through subcontractors. The obvious advantage for the client is that ThyssenKrupp acts as the coordinator between all parties, thus providing a more streamlined, optimised technical solution. “Our integrated approach starts with the gate layout design,” explains Manuel Hernández, director engineering at ThyssenKrupp. “In Passenger Terminal World | Showcase 2014
this field, we have improved a lot since we introduced PathPlanner Gate to our engineering department more than three years ago.” PathPlanner Gate+, one of the products in the PathPlanner Series of CAD-based software solutions developed by Simtra AeroTech from Sweden, takes care of the entire gate design process. After setting the calculation parameters and defining the gate installations, a user can select the desired aircraft types and the software will automatically optimise the aircraft positioning on the lead-in line. Stop lines are clearly indicated in the CAD drawing and a separate report can be generated to show detailed calculations for each individual aircraft, together with the stop line on which the aircraft needs to be positioned. Factors such as the passenger boarding bridge, fuel pit locations, 400Hz installations and space for equipment parking, are all taken into account. “The design process with PathPlanner Gate+ is highly accurate and much faster than we could ever achieve before,” Hernandez continues. “We are now able to analyse and optimise layouts in detail so that we can present various alternatives depending on how priorities, such as docking time and bridge slope, are set. Having upgraded one of our seats to PathPlanner Airside+ recently, we are also able to show clients the aircraft lead-in manoeuvres when entering the gate, or push-backs when exiting.
For the airport, the range of solutions is often an eye-opener and provides a lot more confidence that the right decision is taken.”
Flexible solution
One solution that is becoming something of a speciality for ThyssenKrupp is the Multiple Aircraft Ramp System (MARS). This type of gate, where either one large ICAO Code F aircraft, such as the Airbus A380, or two smaller ICAO Code C aircraft are positioned, offers more flexibility and efficient use of the available terminal gates throughout the day. Hernandez explains that designing a MARS stand would be almost impossible without PathPlanner: “The complexity of a MARS stand is a lot greater as two or three bridges, multiple fuel pits and other fixed installations are all placed in a relatively small area. PathPlanner saves a lot of time and enables us to study all aspects in a level of detail that was not possible before. It is important to consider that bridge parking positions have to be adjusted to stay clear of the protected area around all three lead-in lines and this can lead to long docking times. It is sometimes a real juggling act to find a good compromise.” The integration of PathPlanner within the design process has proven highly valuable during the A380 concourse project at Dubai International Airport, in which ThyssenKrupp was heavily involved. “Here, the software was passengerterminaltoday.com
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LEFT: With PathPlanner Gate+, it is possible to analyse the positioning of dozens of aircraft and improve space efficiency ABOVE: ThyssenKrupp uses Simtra’s PathPlanner Gate+ at Dubai International
of great value even during the proposal stage. Bottlenecks could be identified and solved, clearly showing the expertise that we bring to the project,” says Hernandez. “In the actual design stage, we further optimised the bridge rotunda locations. When working with A380 stands with three bridges connected to the aircraft in such a limited space, PathPlanner Gate+’s Object Proximity Detection tool was extremely useful. It warned us when the distance between the bridge and engine was insufficient, or when the bridge that connects
to the upper deck was too close to the bridge that connects to the second door on the main deck. In order to avoid operational problems, a correct docking sequence of the three bridges is a must, and with the presentation function in PathPlanner we created videos that show this aspect in detail. This is a perfect resource to be used when training bridge operators as well.” Earlier this year, Simtra released a new generation of the PathPlanner Series. Ben van Leest, managing director at Simtra, explains, “As part of the sixth generation of PathPlanner, we introduced 3D aircraft and vehicle models, which are not only properly dimensioned, but also visually attractive. The logical next step for us is the inclusion of 3D passenger boarding bridges. However, as with all our development work, we do not want to make any compromises so we are working very closely with ThyssenKrupp to provide 3D bridge models that look and feel like real bridges. We certainly appreciate the connection between our companies as a leading manufacturer such as ThyssenKrupp uses PathPlanner very intensively and its professional feedback is a vital factor in the continuous development of the software.” n
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114 TECHNOLOGY BLUE EYE VIDEO n
RIGHT: Providing real-time information on queuing times enables passengers to take control of their journey
Enhancing the passenger experience has become one of the key points in airport strategy. Airports are increasingly in competition with each other, in particular when it comes to retaining – and attracting – traffic. All airport IT suppliers understand that and are pushing forward technology to improve the passenger journey within the terminal. Tracking people to register their behaviour seems to have become the standard, either by gathering data from mobile devices, boarding cards or personal information or by tracking passengers on video. The Blue Eye Video approach for improving queue management is quite different. Blue Eye Video’s belief is that passengers are not only passive and observed guests, but can also improve passenger flow inside the airport once they have reliable and on-time information and can make informed choices. The Blue Eye Video team has proved that by putting relevant information into passengers’ hands, it can bring value to every customer.
Washington Dulles Airport
Washington Dulles International Airport in the USA was facing an imbalance in passenger distribution between the two security checkpoints in the terminal. The installation of a system displaying in real time the estimated wait at each checkpoint on screens inside the terminal, through a website and on a mobile application, has led passengers to make their own choice regarding which queue to join. Airport manager Christopher U. Browne confirms the value brought by the solution: “Blue Eye Video provides our customers with the ability to make informed choices. For the first time, we can advise passengers of the actual queue waits in each of our security screening mezzanines. In addition to providing the information they need to self-select to the shortest queue, Blue Eye Video also provides TSA managers with the information they need to make timely staffing decisions. The Blue Eye Video team was very responsive to the needs
ABOVE: Passengers can get real-time information on their mobile phones before they even arrive at the airport
of Dulles International Airport, and worked tirelessly to implement a cost-effective and reliable system that is bringing immediate value to our customers’ travel experience.” This project highlights some important points: • Relevance of the information displayed: Most people have at some time entered a queue where the wait time displayed has been totally different from the actual time spent. This information is not only useless, but also brings stress and confusion. It usually happens when using a tracking solution – you have no anticipation of the growth of the queue, and the wait time displayed is for the person leaving the queue.
END OF THE LINE QUEUE MANAGEMENT SOLUTIONS ENABLE AIRPORT MANAGERS TO ACCURATELY PREDICT WAIT TIMES AND IMPROVE THE PASSENGER EXPERIENCE
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• Necessity of providing real-time information: To be properly used and to enable on-time decisions, information must be gathered quickly. The Blue Eye Video Queue Management Solution takes these points into account to provide an accurate measurement product. The technology is based on picture computing, allowing observation and analysis of the situation in real time. The product does not track or identify people, but uses a statistical approach to anticipate the time passengers are going to spend in the queue. This original approach has led Blue Eye Video to be a leader in the queue management measurement field and to reach accuracy of delivered information far beyond that of its competitors. According to the company, the Blue Eye Video solution is the only system to predict wait time to within two minutes 95% of the time. Isn’t that the only information waiting passengers want?
Better experience
Sharing information is a major way for an airport to enhance the passenger experience. By doing so, the airport is sharing intelligence with its customers and thus takes advantage of their ability to use the information delivered accordingly. This approach leads passengers to be active in their journey within the airport and creates a stress-free situation for passengers and airport staff.
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ABOVE: Washington Dulles Airport has installed Blue Eye Video’s Queue Management Solution
Providing a cost-effective solution is always kept in mind. We live in a time where nothing can go to waste. That thinking is shaping Blue Eye Video’s environmental responsibilities. Integrating existing hardware devices, such as CCTV or metal detector people counters, often leads to reduced installation costs, and also gives this equipment a second function with no impact on the first one. Following this idea, Blue Eye Video has proved its capability to work with any kind of camera wherever its placement, keeping a high-level accuracy of measurement. The Blue Eye Video approach is to gather and share all existing airport and passenger intelligence for a better common experience. n
Sharing information is a major way for an airport to enhance the passenger experience
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116 TECHNOLOGY NERAK n
WATCH THIS SPACE
A SPACE-SAVING CONTINUOUS VERTICAL CONVEYOR IS TAKING BAGGAGE HANDLING TO A DIFFERENT LEVEL Airport baggage handling systems usually have to be designed to be able to operate on more than one level. Baggage has to be transported up or down between levels and between several functional areas. Historically, baggage handling solutions have used inclining conveyors or spiral lifts. However, baggage handling system design engineers are now facing the challenge of limited space in airport Passenger Terminal World | Showcase 2014
terminals, and this becomes even more of an issue when one considers the additional x-ray machines used with the system. Baggage needs to be conveyed from one level – check-in, for example – to another level, such as the sorting level. A decline conveyor with an angle of 15° would need a conveyor length of 23m for a height difference of 6m. This length conveyor would use up a lot of valuable space
and its length would increase the transport time of baggage. If the baggage needs to travel even further down, sometimes four or five levels, the time needed to transport the bags will multiply and a lot more space will be needed.
Space-saving vertical transport A well-proven technology for the vertical transport of baggage using a small footprint
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LEFT AND BELOW: Nerak’s Continuous Vertical Conveyors are available as Z-Type models that can convey up to 50 items per minute, or as C-Type models that can convey up to 25 items per minute
is a continuous vertical conveyor (CVC) from Nerak. Once installed, this conveyor occupies only approximately 7m². Baggage is transported on horizontal segmented platforms, which are attached to continuously running rubber block chains, giving the system the impression of being an almost uninterrupted flow. The platforms on the flexible rubber block chain turn around the end idler wheel at the entry end, and baggage is fed onto the platforms from the infeed conveyor. When all platform segments have come up, the platform starts its vertical movement. Baggage is brought to the discharge level. Here, the platforms move around the end idler wheel, delivering the baggage to the takeaway conveyor, into the downstream system. The platform moves upwards again at the back of the lift, reaches the entry station and is ready to pick up the next piece of baggage. The transport time for baggage is less than 50% of that for an inclining conveyor or spiral lifts. Aside from the CVC’s obvious time and space benefits, the system is also low maintenance. The main maintenance tasks include the visual inspection and cleaning of the light sensor reflectors. The rubber used in the system absorbs the majority of the operational noise and vibrations, giving the CVC a very smooth operation. Inside the rubber blocks are prestressed steel cables. These cables hold the load and take the forces. Pre-stressing prevents
the rubber block chain from stretching, so frequent chain tensioning is not necessary. In addition, the CVC does not use conveyor belts, so the storage of expensive spare parts and the frequent exchange of worn belts are not necessary. This means total cost of ownership is reduced considerably. The CVC can be designed for standard baggage and oversized baggage. It has been developed for high-capacity transportation of loose luggage, trays or even pallets up to 1,500kg in weight, between two levels. It can be built with heights up to 50m. Internal cladding closes the travelling path almost completely, ensuring the flawless transfer of conveyed luggage. It prevents loose luggage items, such as handles from getting caught up, and guarantees that no luggage is lost during transport. The continuous vertical conveyor has been designed to use an extremely energy efficient motor. This assures low power consumption and therefore low operational costs. Connection to the power supply is fast and easy. The CVC has only a few light sensors that usually are controlled by the system PLC, so no separate PLC is necessary. In conclusion, CVC vertical transport technology not only saves up to 75% of valuable floor space, but it also reduces electrical power consumption and increases the flexibility of modern baggage handling system design. n
EXPERTS IN VERTICAL CONVEYING EXPERTS IN Handling VERTICAL Brings Baggage toCONVEYING a Different Level Brings Baggage Handling to a
• •• •• •• • •
Different Level
high capacity high capacity space saving space savingfree lubrication lubrication free highly reliable highly reliable quiet
• quiet
NERAK GmbH Fördertechnik NERAK GmbH Fördertechnik Brigitta 5 D 29313 Hambühren Germany Brigitta 5 - D 29313 Hambühren -- Germany Fon +49 5084 9440 - Fax +49 5084 944 222 Fon +49 5084 9440 - Fax +49 5084 944 222 info@nerak.com - www.nerak.com
info@nerak.com - www.nerak.com
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118 TECHNOLOGY AIRPORT RESEARCH CENTER n
SAFETY CONSCIOUS DECISION MAKERS AND AIRPORT MANAGEMENT ARE USING SIMULATION TOOLS TO ENSURE THE SAFETY OF THEIR TERMINALS Airports are committed to ensuring the highest levels of safety for their passengers and other airport users – both landside and airside. Although safety management of all airside processes is systematically structured by national and international regulations (in particular by the ICAO), the general approach to enhanced safety in airport terminal buildings is rather diffuse and less organised. Triggered, for example, by injuries and casualties within terminal buildings, fire incidents, or difficulties in procuring insurance, airports are aware of the importance of terminal safety. In order to avoid any risk and also serious consequences for the management, affected airports usually close identified gaps by upgrading their facilities to state-of-the-art technology and applying the latest tools and methods to manage terminal safety. With thousands of passengers in a terminal building each day depending on a well-managed and safe terminal building, accountable decision Passenger Terminal World | Showcase 2014
makers and management should continuously rethink the terminal safety status and decide if action is needed.
Identifying risks
There are several possible risks that might exist in passenger terminals to endanger passengers and employees: fire, evacuation, overcrowding, the interference of passengers with terminal infrastructure, or risks connected to inadequate construction sites. Experience shows that local staff working at the airport can be so familiar with an airport’s environment that they may not spot all safety risks. Thus, information exchange or the support of an external audit team is recommended to identify latent hazards. A consequent root cause analysis means the recognised risks can be mitigated, but also helps to avoid similar hazards in the future by solving the underlying causes. Although fire and overcrowding belong to the most critical hazard group, they cannot be
easily identified during regular audits. Therefore another approach is required. Nowadays analysis tools, such as simulation, allow for a clear assessment of the risk level, enabling airports to expose possible bottlenecks and focus their investments where they are most effective. One of the most important questions is: Can all passengers be evacuated within the intended time before fire or smoke harms them? This issue goes hand in hand with the assessment of passenger counts and evacuation paths. Is the passenger-count data up-to-date in all areas? Are the emergency exits sufficient? Although airport buildings are usually certified for this when they are built, the situation often changes over time. Traditional analytical calculation methods include simply the floor area and a ruleof-thumb estimation of passenger numbers to define the required number of emergency exits. If these assumptions on passenger count no longer meet reality, this may result in a serious delay of evacuation. Another drawback of standard passengerterminaltoday.com
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calculation methods is that they do not take into account an accumulation of passengers in a specific area of a terminal, but assume an equal flow through all doors of the terminal building, which is hardly realistic.
Simulation model
LEFT AND ABOVE: Results of an evacuation study using CAST Simulation
Owing to the high number of persons involved and the possibility of injuries, real-life tests of an evacuation are not possible when updating the information on an airport. In order to deal with such uncertainties, decision makers can benefit from simulation. Based on recent or future flight schedules, a simulation can reproduce a realistic distribution of passengers in terminal areas, and an evacuation or overcrowding situation can be tested. This leads to reliable key performance indicators, such as passenger counts in different terminal areas, evacuation times, or walking distances to the next exit. Furthermore, the visualisation of queuing situations gives indications of weaknesses within the terminal layout and how an emergency situation might look like. Scenarios can easily be set up – for example making specific emergency exits impassable. In this way, an airport can test strategies, prepare for emergency situations, and can act rather than just react. Simulation tools such as CAST, developed by the Airport Research Center, have proven in several
projects to be an easy and cost-efficient solution to test terminal safety fitness in respect of overcrowding and evacuation situations – even for complex interdependencies that have not been clear to the operator before. Once a model is set up, its use is not limited to evacuation. Synergies evolve: in case of overcrowding, simulation can increase transparency to gain knowledge on extraordinary situations such as runway closure; if flights cannot depart and passengers get stuck in the gate areas, simulation answers the question of the times at which overcrowding occurs. Based on the flight schedule and the simulation results, an airport can evaluate when the inflow to the gate area should be stopped to avoid any safety risk. In addition to the functionality of safety evaluations, a CAST airport model can be updated to evaluate a number of well-known issues that come up in daily operation – such as capacity assessment. The interdisciplinary experts at the Airport Research Center have developed a standardised approach for terminal safety audits combined with simulation studies. Several international airports have already benefitted from optimising their standard operational procedures, lifting their airports to new safety levels. Does your terminal need a safety fitness test, too? n
The Airport Simulation Solution
Optimise Investments Reduce Operational Costs CAST Airport Simulation takes the risk out of management‘s decision-making and minimises investment costs. Operational simulation with CAST helps to optimise resources, react in time and boost efficiency. Join the world-wide CAST user community and contact us for your soft ware package and goal-oriented consulting services.
Passenger Terminal Aircraft Traffic Vehicle Traffic Ground Handling
Airport Research Center GmbH | Bismarckstr. 61 | 52066 Aachen | Germany Phone +49 (0)241 / 16 84 3-0 | Fax +49 (0) 241 / 16 84 3-19 | info@cast-simulation.com | www.cast-simulation.com
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120 TECHNOLOGY TYPE 22 n
No queues
DIRECT DROP AN INNOVATIVE RETROFIT SELF-SERVICE BAG DROP IS HELPING AIRPORTS IMPROVE THE PASSENGER EXPERIENCE
Self-service bag drop helps airports and airlines to improve the passenger experience, reduce operational costs, and deal with space and capacity constraints in the airport terminal. Scan&Fly is a truly retrofit self-service bag drop system from Type22 that ensures more happy passengers for airports and airlines. Scan&Fly is not restricted to a one-stop or two-stop self-service bag drop process, but is flexible to handle both. Whatever a passenger’s preferred check-in method, or whether the passenger has printed a bag tag at home, at a kiosk or does not yet have a bag tag at all, with Scan&Fly, every passenger is able to drop their baggage in a fast and easy manner. Scan&Fly empowers passengers to tag and drop their baggage in less than 60 seconds; bag drop only Passenger Terminal World | Showcase 2014
is completed in 15 seconds. The result: more terminal capacity and shorter queues. Every element of Scan&Fly is designed and engineered with the passenger in mind. Because of the intuitive interface, retrofit design and convenient handheld barcode scanner, passengers rate the Scan&Fly experience at 8.4 out of 10. They say it is “fast and easy”. The smart and retrofit design makes Scan&Fly the best-value solution for any airport, airline or ground handler. It is a plug-and-play solution that can be installed on existing airport infrastructure. No major overhauls or divestment are necessary. Scan&Fly also offers a high level of operational flexibility. Existing CUTE workstations remain fully intact, giving airports and airlines the flexibility to switch between
self-service and manual modes in the event of major operational disruptions. Scan&Fly is more than just the physical product. Type22 delivers a complete passenger experience and looks at Scan&Fly as an integral part of the end-to-end passenger process. Signage, video instructions, passenger surveys and well-trained hosts and maintenance teams are all keys to a seamless self-service bag drop process. Scan&Fly comes with them all – and more – ensuring an excellent experience for the passengers at your airport. Type22 believes that the self-service bag drop process starts the moment a passenger buys a ticket. From that moment onwards, the airport and airline have many touch points to prepare the passenger for self-service bag passengerterminaltoday.com
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drop and a smooth journey through the airport. Type22 advises airports and airlines about how to make the most of those touch points. This could include an online instruction video, as well as collecting direct passenger feedback at the end of the drop-off transaction at Scan&Fly to continuously monitor passenger satisfaction.
Bag tag
Self-tagging has a major effect on the passenger experience. A good bag tag is quick and easy to apply and will improve the quality of the passenger’s journey. Type22 has created a new tag that is easy to use and offers airports and airlines an economical alternative over other types of tags. The implementation at Brussels Airport shows that the new Type22 bag tag cuts the time to apply the tag in half. Applying a bag tag doesn’t get any easier than this. Self-service doesn’t mean ‘no service’. With self-service bag drop, fewer staff are needed at check-in, but friendly and proactive airline hosts are still the face of the airline and airport. They play a key role to offer passengers the service they expect. Scan&Fly includes training of the airline hosts to optimise the process. Type22 also offers Info&Fly, an innovative mobile application that runs on a tablet or smartphone and gives airline passengerterminaltoday.com
Because of the intuitive interface, retrofit design and convenient handheld scanner, passengers rate the Scan&Fly experience at 8.4 out of 10
hosts a complete overview of the live status of all Scan&Fly positions. Info&Fly enables hosts to be proactive and deliver the highest quality of service to passengers. Hosts receive push-notifications on their iPod of passengers who may need extra assistance – such as weight allowance exceeded – and also when, for example, the bag tag roll is nearly out of paper. Besides helping hosts to provide the highest quality of service to passengers, Info&Fly also has a positive contribution to the business case, allowing one host to monitor between six and 10 Scan&Fly. Results from the field are very positive: with Info&Fly the ground staff are always one step ahead. For continuous improvement of the self-service bag drop process, Scan&Fly comes standard with a Management Information System (MIS). This consists of a detailed database to make trend analyses on the performance of Scan&Fly. The MIS dashboard gives management an overview of the key performance indicators for continuous optimisation of the business case and streamlining of the self-service bag drop process. With Scan&Fly, it is not only the product that makes the difference; all these elements together form an integral part of Scan&Fly and ensure more happy passengers. Visit www.scanfly.aero for more information. n Passenger Terminal World | Showcase 2014
Happy passengers. Lower operational costs.
Fast. Easy. Retrofit.
Fast and easy Self Bag Drop that fits any airport. Scan&Fly brings you the benefits of Self Bag Drop in a retrofit package: shorten queues at bag drop and lower your operational costs without having to change any of the existing airport infrastructure. Type22 invites you to enjoy the best passenger experience first hand. Contact b.houlleberghs@type22.aero to schedule a Scan&Fly visit.
www.scanfly.aero
SERVICES 123 EDINBURGH AIRPORT n
ALL FIRED UP
EDINBURGH AIRPORT’S FIRE TRAINING CENTRE IS A FORCE TO BE RECKONED WITH ON A GLOBAL SCALE, SAYS HEAD OF AIRSIDE COLIN MURRAY
Edinburgh Airport’s Fire Training Centre (FTC), which opened its doors in October 2011, has quickly become one of the industry’s leading centres for aviation and fire safety training in the UK and further afield. The FTC started off with one firefighting course and has now expanded to offer 27, with the majority of them approved by the CAA. The team behind the FTC does not plan to stop there. Colin Murray, who heads up the FTC and is also head of Airside at Edinburgh Airport, says, “The centre will continue to add courses for the industry to ensure it expands and shares its knowledge and skills with the wider aviation community.” The FTC delivers training to local authority, airport and industrial fire services, and also offers general health-and-safety training, fire precautions and first aid. “We are one of four training providers for airports in the UK, and we deliver training worldwide for airport and local authority fire services,” Murray adds.
Global recognition
Sharing best practice in fire safety is extremely important in the aviation industry, to ensure the safety of both passengers and staff within the passengerterminaltoday.com
airport terminal. The FTC has quickly gained a reputation as a high-quality provider of fire safety training and this has meant that the centre has attracted students from across the world. “We have a lot of customers that use the FTC regularly to undertake courses, including from Heathrow, Stansted, and other airports within the UK. We have also had international students from airports in Nigeria and Latvia,” explains Murray. Murray also takes the FTC’s expertise on the road and visits airports around the world to talk about safety training. “I have a number of trips planned for the near future, including to Singapore, India and Dubai. Although we do most of our training in-house because the accreditation that students receive is for the centre, we also like to take our expertise to other locations around the world. “I have travelled to Singapore this year to help audit and deliver a senior fire officer course at the Singapore Aviation Academy (SAA). The SAA is located outside the airport and Changi Airport seconded some of their fire officers there. I am also travelling to Dubai in December to give a presentation on behalf of the International
Sharing best practice in fire safety is extremely important in the aviation industry
ABOVE: Edinburgh Airport’s Fire Training Centre (FTC) offers 27 training courses for the aviation industry RIGHT: Colin Murray, head of Airside and the FTC at Edinburgh Airport
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Sharing best practice
Identify your risks and make sure that you have the correct training in place to mitigate them
Aviation Fire Protection Association (IAFPA) at a conference organised by IAFPA and Tangent Link. I plan to talk about airport fire service training and measuring competence.” Murray also acts as one of the directors of IAFPA, which was formed in 2000 by a group of airport/municipal fire service professionals and industry specialists as a professional association of international airport, municipal and military fire and emergency services professionals. He travelled to Istanbul in September to represent IAFPA at the International Federation of Airline Pilots’ Association (IFALPA) conference. His speech covered the challenges faced by airport firefighting services and how he believes they should move to a more standard/streamlined firefighting approach in terms of using the same new and improved technology and forming better relationships between airports. Passenger Terminal World | Showcase 2014
“Each airport has its own specific needs and the personnel will obviously require training that is applicable to the design and operations of that facility. But one of the biggest general challenges that affects all airports is to try and reduce the amount of downtime caused by fire alarm activations, and to put in place a proper strategy that allows the business to continue to operate without much disruption,” Murray says. One way Edinburgh Airport overcame this challenge was to introduce progressive horizontal evacuation. “This was introduced a couple of years ago and represented a massive change in our fire strategy,” Murray says. “It allows us to keep passengers in the building and progressively evacuate them horizontally and minimise the amount of business disruption that would be caused by evacuating people out of the building both airside and landside. Therefore, we don’t have to process them again.” Due to the success of the progressive horizontal evacuation process at Edinburgh Airport, other airports are looking at it to see if it would work in their facilities. “Gatwick and Glasgow airports already have that process in place,” he adds. Murray believes that in order for an airport to operate successful fire safety procedures, everyone within the airport needs to have some level of training. “One of the most important things in improving fire safety in the terminal building is to make sure that not only the internal staff understand their role in the
process, but the concessionaires, retailers and all third parties who operate in the airport also need to understand what their responsibilities are should the fire alarm be activated,” Murray says. “At Edinburgh we have spent a lot of time training our third parties, concessionaires, retailers, airlines and handling agents, so that they understand the reasoning behind any changes in our fire strategy.” For other airports looking to improve their fire strategy, Murray’s advice would be: “Identify your risks and make sure that you have the correct training in place to mitigate them.” The FTC’s aim is to develop courses that can help airports gain the right qualifications and training to reduce these risks. “We are always looking to identify new types of courses. In October, for example, we introduced a new airside operations course, which attracted personnel from London Southend Airport. As well as being an accredited centre to deliver fire safety training, we can also deliver level three, five and seven National Vocational Qualifications (NVQs) for the teaching and assessing environment,” Murray adds. The team at the FTC continually measures the success of the centre by listening to its students’ feedback. That way, as Murray says, “we can always make sure that we are meeting the needs of the industry. We have received a lot of testimonials from airports that have sent personnel to the FTC for training. We listen to their feedback and as a result try and improve where possible. It is all about keeping relevant,” Murray concludes. n passengerterminaltoday.com
SNOOZECUBE TRAVEL
SLEEP
REST
TAKE YOUR POWER NAP AT DUBAI AIRPORT! SnoozeCubes offer a perfect example of what happens when you take an innovative approach to the ever growing demand of international travelers visiting the most crowded places in the world. Passengers facing flight delays, cancellations or long transits at Dubai International Airport (the 4th largest in the world) now have the option to rent out a micro-hotel room right inside the terminal. Our SnoozeCubes provide the perfect space for passengers looking for extra privacy, a step up in comfort from terminal seating and somewhere to lay their head. We currently have 10 sound-proofed units installed adjacent to C 22 at Dubai International’s Terminal 1 and they are already proving to be a major service provider. We take a minimalist approach to design with an emphasis on function. There is enough room to for a bed, touchscreen TV offering music and movies and room to hang your coat and store your carry-on luggage.
Are you interested in positioning SNOOZECUBE concept at an airport or in another environment? Please feel free to contact us: larry@snoozecube.com +971 55 378 3576
WWW.SNOOZECUBE.COM
126 SERVICES SNOOZECUBE n
REST IS BEST INNOVATIVE SLEEPING CABINS AT DUBAI INTERNATIONAL AIRPORT PROVIDE PASSENGERS WITH THE IDEAL PLACE TO RELAX AND UNWIND
In October 2011, the world’s first SnoozeCubes were installed in Dubai International Airport’s Terminal 1. Designed as individual sleeping pods that offer passengers comfort, privacy, entertainment and connectivity, the modular pods have already proved popular. “The feedback we’ve had from passengers in Dubai has been beyond my expectations,” says SnoozeCube founder and director Larry Swann. “In the first year of operations, we were at about 78% occupancy overall; this has grown to 83% in the second year and suffice to say revenue has also grown handsomely in this period.”
Inspiration
Swann first began developing the SnoozeCube concept in 2005 in New Zealand after gaining inspiration from Hollywood blockbuster The Terminal, in which Tom Hanks plays a man stuck in transit for months at Charles de Gaulle Airport in Paris, France. “After watching that film, I began to do some research and found that there was a niche in the marketplace that hadn’t been catered for anywhere in the world,” explains Swann. “I didn’t create SnoozeCube to compete with hotels or motels, instead they are designed to take care of the floor sleepers or chair sleepers and provide a place for weary travellers to get some rest. “The amount of time spent travelling and the waiting time people have at each airport is huge – sometimes people can be waiting in the terminal for 24 hours. This is very tiring and there is only so much walking and shopping people can do. Passengers have shown they want a clean, safe place to get horizontal and properly rest – sleep is very important for a lot of travellers and SnoozeCube enables them to do this.” Passenger Terminal World | Showcase 2014
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ALL IMAGES: Passengers seeking to work, rest or play at Dubai International Airport can rent a SnoozeCube at their convenience
The sleeping pods are modular in their design, meaning they can be installed and dismantled easily. Each one contains a very comfortable bed –“The best bed in Dubai, so I’m told,” says Swann – as well as a touchscreen internetenabled TV that allows users to download TV programmes and films as well as surf the web. The pods use medical-grade materials that are easy to clean to ensure the best possible hygiene standards, and they are accessed using a swipe card system so that they are secure at all times. The soundproofed units can be hired on an hourly basis from AED65 (£11) per hour for the first eight hours and receiving one hour free, with a minimum stay of two hours. “We are always very busy,” comments Swann, “which is why I have had to introduce the ‘women, children and elderly first’ policy. When the SnoozeCubes are booked up, we make sure that any women travelling with young children or older passengers get priority when a pod becomes available.”
Competition
Despite other similar transit passenger sleeping options being available on the market, SnoozeCube has carved out a niche sector by providing a simplified version of its competitors. “SnoozeCube is a lot simpler and smaller than other products such as Yotel hotels, which have shower units and other conveniences within them, but because there are already shower and passengerterminaltoday.com
toilet facilities available within the airport terminal, I believe that keeping it simple and therefore within a price range people were prepared to pay was the best solution,” explains Swann. “SnoozeCube is a much simpler version of a hotel pod solution, but is still just as comfortable.”
Future growth
Following the positive reaction the SnoozeCubes have received from passengers at Dubai International Airport, Swann has plans to expand the service elsewhere. “I am currently talking to other airports and other industries where they’re looking at cheaper housing and also to the UN for their work in disaster areas. Because of the modular layout, SnoozeCube is a simplified way of setting up affordable housing.” The company also expects occupancy to grow at Dubai International Airport as it continues to provide a high level of cleanliness and service, as well as strengthening its brand identity throughout the terminal. “However, we do need the help of airports when it comes to this,” says Swann. “Airports used to have rest areas but this is no longer the case owing to lack of space and so operators are not investing in directional advertising to help passengers find a place to rest. Airports need to help make passengers comfortable at an affordable price, and by working with SnoozeCube they can ensure they do this properly.” n Passenger Terminal World | Showcase 2014
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HUBS OF ACTIVITY AIRPORT OPERATORS MUST INTEGRATE FACILITIES AND BUSINESS PLANNING OBJECTIVES IF THEY ARE TO KEEP UP WITH CHANGING TRENDS AND BECOME EFFICIENT, MULTIFUNCTIONAL DESTINATIONS Given the global shifts over the past decade and a half, predicting the future of the aviation industry has become even more challenging than ever. There is very little consensus on what the new normal is. Despite these recent global changes, airports are still likely to grow because of increased demand for flying, especially in fast-growing emerging markets across the world. It is also interesting to note that regardless of the challenges, there is little doubt that the current climate of political, economic and regulatory turbulence presents airport operators and managers with a huge opportunity for innovation, improved efficiency and performance. Many of the challenges airport operators are facing now in an uncertain world remain the same despite the differences in ownership and management models. Operators are now recognising that there is an inherent similarity with respect to critical issues affecting all of them. The way that operators deal with such issues, however, may result in different answers to common problems. Airports will need to have a sense of place – as network nodes that people want to inhabit, to serve as destinations in their own right, and to establish airports not just as transportation hubs, but as diversified commercial enterprises and primary economic generators and gateways for the communities and regions they serve.
The new normal
With rapidly changing technological innovations, airports offer immediate potential to address many of the causes of passenger frustration and processing delay, and the next wave of airport development will see airport innovations as the norm rather than the exception – with the objectives of radically enhancing processing speed, ease and amenity. As the global airline industry strives to minimise costs, airports are, in turn, working closely with airlines and other customers to make significant operational improvements. In doing so, airports are seeking to lower operating costs by reducing staffing and increasing automation and self-service technologies. There is a general consensus across the industry that within five years, 75% of all passenger check-in will occur outside the terminal – in parking or Passenger Terminal World | Showcase 2014
ABOVE: Rendering of the proposed development for Bahrain International Airport according to the 2008 Master Plan. LEFT: Long-term development plans for Bangalore International Airport
rental car centres, or at home. For the remaining 25%, common-use self-service (CUSS) kiosks will be used – these can be used for check-in and baggage tagging by multiple airlines, thereby reducing processing times and the need for increased staffing. While the human factor will not completely disappear, there will be major innovations in passenger interaction, interface and experience within the airport environs. Security screening may ultimately pose the biggest challenge – because of the complexities and regulatory challenges involved. Advanced imaging technology will increase throughput rates; intelligent signage can better disperse passengers to multiple lines and screening checkpoints, and for low-risk passenger groups, automatic document and passenger authentication technology and broader adoption
of trusted traveller programs will provide accelerated processing. Beyond security, airports will see revolutionary developments in passenger facilities, information and wayfinding. Wi-fi and public-use workstations will no longer be confined to airline lounges, while comfortable seating in quiet zones will become an expected norm. Wayfinding and passenger information are already being revolutionised by smartphone technology that can link digital floor plans, in-terminal navigation, information about amenities, gate allocation and flight information, together with digital airline boarding passes, to provide a seamless passenger experience. The corollary to the passenger benefits is that airports are seeking to understand their passenger needs better and are enabling real-time updates to their commercial revenuegeneration possibilities.
Airports as destinations
In an environment of increasing global competition among airports – both for airline service and passenger loyalty – airports are passengerterminaltoday.com
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already being seen as ‘places’ and destinations in their own right, defined by the distinctive attributes they want to be known for. Large airports such as Amsterdam Schiphol, the Netherlands; Dubai, UAE; Incheon, Seoul; Los Angeles, USA; and Changi, Singapore, have all proved the commercial power of projecting a global brand that stands for attributes of superior service, amenity and quality. Interestingly, smaller airports are also working to establish a reputation for superior convenience; service and quality can also reap loyalty, airline service and commercial benefits. However, establishing an airport brand requires relentless focus on the consistent delivery of defining attributes by every component of the airport enterprise. To strengthen their ability to weather economic volatility and to maximise their regional economic contribution, airports will progressively transition to become diversified commercial enterprises, less reliant on the airlines for financial strength, and more committed to capitalising on the potential of their land assets, facilities and users. The commercial development of facilities and land both in the airport and surrounding it has taken on a much more serious focus at major airports across the world. These airports are developing a much more nuanced understanding of their resources and the best way to use them to
ABOVE: Viracopos-Campinas Airport in Brazil is currently being expanded ahead of the 2014 FIFA World Cup LEFT: LeighFisher was the lead planning and sustainability consultant selected to update Portland International Airport’s Master Plan
generate additional revenue, while improving passenger experience and customer service. At airport cities – where the airport serves as the multimodal hub for a web of interrelated aviation- and non-aviation related activities – trade and commerce will become more of the norm than the exception, with residential, commercial, meeting and leisure facilities closely integrated with transportation. The success of such airport cities, however, will be dependent on multiple transport networks colliding at the airport, and the ability of the airport to serve as
a natural transit point and destination even for people who are not necessarily flying.
Helping hand
For almost 70 years, LeighFisher has been working closely with airports and airport operators to develop solutions that integrate facilities and operations planning challenges with innovative business planning and financing solutions. In doing so, it has developed a deserved reputation as one of the foremost airport consulting practices in the world. n
Helping Our Clients to Define the New Normal… We help our clients thrive during challenging times by helping them capitalise on new opportunities:
FACILITIES PLANNING AND DEVELOPMENT
BUSINESS AND FINANCIAL ADVISORY
Airfield and Airspace Planning Facility Capacity Assessment Right-sizing CapEx Programs Air Cargo Development Ground Transportation Solutions Terminal Planning Master Planning
Business Plan Preparation Funding CapEx Programs Economic Regulatory Assessment Maintaining a Competitive Cost Structure Nonaeronautical and Commercial Revenue Privatisation and Commercial Due Diligence Acquisition Support
OPERATIONS AND ECONOMICS
ENVIRONMENTAL
Maximising the Efficiency of Terminal Facilities Implementing and Refining Security Solutions Simulation Modeling and High Technology Applications
Applying Principles of Sustainable Development Carbon Emissions Strategies Noise and Emissions Modelling
SAN FRANCISCO | WASHINGTON, D.C. | TORONTO | LONDON | NEW DELHI | AMSTERDAM | BOLOGNA For more information visit our website at www.leighfisher.com inquiry@leighfisher.com
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130 SERVICES WORLD HEALTH NETWORKS n
CHECK IN, CHECK UP AIRPORTS CAN IMPROVE THEIR PASSENGERS’ WELL-BEING WITH THE INTRODUCTION OF SELF-SERVICE HEALTH STATIONS IN THE TERMINAL World Health Networks (WHN), in partnership with the World Heart Federation, is tackling the world’s number one killer: cardiovascular disease (CVD). The core objective of the partnership is to curb heart disease through easy access to testing, early detection and education. Under the expert tutelage of Dr Fred Bove, WHN chief science and medical officer, and Dr Kathryn Taubert, chief science officer of the World Heart Federation, WHN has developed its Airport Health Station Program, which features a self-service, free-to-use, medical grade Health Station that will enable passengers to quickly assess their potential risk of CVD. The Health Stations are situated in hightraffic post-security locations in airports around the globe and are provided at no cost to the airport. The stations not only provide health awareness, but also contribute to a positive passenger experience in the airport as a whole. Passenger Terminal World | Showcase 2014
The biometric Health Stations offer instant access to the most important parameters of heart health, including blood pressure, heart rate, weight, body fat percentage and body mass index (BMI). The tests take less than three minutes and the results can be easily downloaded to a smartphone or emailed to the user. Passengers will also have the opportunity to sign up to the network and be able to track results throughout the year. This data can provide their physician with valuable insight into the individual’s risk of CVD.
Healthy partnerships
Early adopters of the programme include JFK International, George Bush Intercontinental, Mineta San Jose International, Boston Logan International and Philadelphia International airports in the USA, with the latter bringing in one of the Health Stations as part of its Summer Passenger Experience Health Fair.
ABOVE: The internet-connected digital Health Stations offer a range of critical biometric tests
With the introduction of Version II of the Health Station slated for the first quarter of 2014, the new units will be fully networked, enabling users to sign in to their account at any station around the world. Lon von Hurwitz, CEO and co-founder of WHN, has also been instrumental in forging strong relationships with industry associations, including the Airports Council International Europe (ACI Europe) and the Airlines Medical Directors Association (AMDA). Through these partnerships, WHN has not only been able to deliver its passengerterminaltoday.com
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experience. In addition to this, the coalition will be compiling and publishing established health and wellness initiatives taking place in the industry today and developing new healthy programmes that can be employed on a costeffective basis.
Future trends
ABOVE: The self-service Health Stations provide users with information on their risk of cardiovascular disease in minutes
message on awareness and early detection of CVD, but has been instrumental in developing the Coalition for Healthful Airports, which was formed to assist in researching initiatives aimed at improving the overall wellness of airport employees and airline passengers.
With representatives from ACI Europe, AMDA, World Heart Federation and the International Air Transport Association, the main goals are to provide the airport and airline industries with better ‘fit to fly’ passengers, thereby reducing costs and providing a better overall passenger
At the recent ACI-Europe’s Leadership and Change Management Forum in Bologna, Italy, von Hurwitz and Taubert presented their initial findings on trends within the airport environment to improve passenger experience through health and wellness initiatives. This will serve as a useful compendium of current best practices and provide an important baseline for future development. “Think back only 20 years when smoking was permitted in airports and even still on some air carriers,” comments von Hurwitz. “Airports then became one of the first public spaces to put strong limitations on smoking for the common benefit of all passengers – even when tobacco products sold by concessions were a revenue driver.” The ways in which airports can advance better public health are profound and what we are about to see over the next five years in this space is going to be truly amazing. And, what better place to influence world health than in world airports? n
Healthy airports are Healthy airports taking aroundare the world Healthyoff airports are taking taking off off around around the the world world Here is how your Airport can benefit – At No Cost
Providing World Heart Federation Health Stations in your Airport will positively impact the Here is how your Airport can benefit – At No Cost passenger experience by offering free cardiovascular health assessments and generate new Here is how your Airport canwith benefit – AtPharmaceutical No Providing World Heart Federation Health Stations in Cost your Airport will positively impact and the revenues through sponsorships leading Companies and Health Providing World Heart by Federation Health Stations in your will positively impact new the passengerpartners. experience offering free cardiovascular healthAirport assessments and generate Wellness passenger through experience by offeringwith free leading cardiovascular health assessments revenues sponsorships Pharmaceutical Companiesand andgenerate Health new and These self-service non-invasive, biometric devices provide key health data including blood Wellness revenues partners. through sponsorships with leading Pharmaceutical Companies and Health and pressure, heart rate, weight, body mass index (BMI) and body fat composition to passengers in Wellness partners. These minutes. self-service non-invasive, biometric health data blood three A truly unique product anddevices one of provide the mostkey innovative and including valuable airport These self-service non-invasive, devices provide health data to including blood pressure, heart rate,on weight, bodybiometric mass index (BMI) and bodykey fat composition passengers in amenities available the market. pressure, heart rate, weight, body mass index (BMI) and body fat composition to passengers in three minutes. A truly unique product and one of the most innovative and valuable airport For more information, please contact: nic.denyer@worldhealthnetworks.com or call us at +1 212 554 3660 amenities available on the market. three minutes. A truly unique product and one of the most innovative and valuable airport amenities available on the market. For more information, please contact: nic.denyer@worldhealthnetworks.com or call us at +1 212 554 3660
Global Partner
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The World Heart Federa.on is dedicated to leading the global fight against cardiovascular disease world’s number one killer – through a united community of more than 200 Global –P the artner Cardiac SP ocie.es nd Heart Fiounda.ons ver 100 the countries. The World Heart Faedera.on s dedicated itn o oleading global fight against cardiovascular Global artner disease – the world’s number killer – tto hrough a tuhe nited community of mcore than 200 The World Heart Federa.on is odne edicated leading global fight against ardiovascular Cardiac and nHumber eart Founda.ons over 100 ountries. disease –Socie.es the world’s one killer –i n through a ucnited community of more than 200 Cardiac Socie.es and Heart Founda.ons in over 100 countries.
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132 SERVICES ÁNGEL GALÁN, INECO n
KEY FACTORS THE RIGHT TEAM, METHODOLOGY AND TOOLS ARE ESSENTIAL TO GUARANTEE A PROJECT’S SUCCESS How can we avoid cost deviations? Control timing? Guarantee the fulfilment of project scope? In summary, what are the main factors to consider during the development of a project? For a long time, several experts and professionals have been trying to answer these questions and identify the key factors to guarantee the success of a project. Project management is the complex discipline of planning, organising, motivating and controlling resources to achieve specific goals. This is especially needed when several projects are to be developed within a common timeframe and a common site; sharing space and time makes the integrated approach of a project management service essential. Project management services are also very important in large-scale infrastructure projects. The sheer number of agents involved in any expansion programme requires exhaustive control, coordination and monitoring of all the agents and their inputs. Regarding methodology, the one developed by Project Management Institute (PMI) and its
ABOVE: The extension project at Kuwait International Airport will increase capacity to 20 million by 2016
main publication PMBOK Guide and Standards is most widely used. For this reason, we would rather focus our attention on the resources (the team and tools) for big airport projects.
The team
ABOVE: An airport’s lifecycle and Global Range of Knowledge areas RIGHT: Project Management Information Systems Schema
A good team of professionals is the basis of a project’s success. Therefore, the experience and technical skills of each member are equally important and, due to the complexity that these projects entail, effective communication and coordination of the project management team (internal and external) is essential. During the few last years, Ineco has carried out several big projects in airports such as Madrid-Barajas, Spain; Pristina, Kosovo; and Kuwait. Due to these projects, Ineco’s staff has had the opportunity to develop technical and management skills and Ineco itself has increased its capabilities to exceed the client’s expectations. Ineco’s approach includes: providing advice on technical support, contractual support, decision making, skill transfer and training; smooth communication and administration; anticipating time and cost variance, responses to risks and changes; minimising operational incidents and risks; coordinating projects, works and stakeholders; and optimising resources.
Airport projects and tools
The airport’s lifecycle requires different skills to be carried out successfully: planning, design, execution (plus ORAT) and operation. Large projects demand the use of specific tools to Passenger Terminal World | Showcase 2014
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support the management team. Their main objectives are to collect, store, process and analyse all the data from the current and authorised sources in order to create reports and deliverables to help the project management to successfully accomplish its duties. There are some software packages for project management in the market but, for some steps, Ineco has developed its own tools to tailor the needs of project management to individual airport projects. Each software package is developed for a specific function: cost planning and control (Ineco’s in-house-developed SW), schedule planning and programming (Primavera Project Planner) and document management (SW).
Kuwait International Airport
In recent years, Kuwait has undergone rapid economic growth, a fact illustrated by the spectacular increase in air traffic at its international airport. It has doubled its passenger traffic over the last eight years, handling 5-9 million passengers between 2004 and 2012, and 12 million forecast by 2020. As a result, the Kuwaiti government has set up an investment plan of over US$8.5bn (£5.2bn) for expanding and modernising the airport, which includes building a new passenger terminal, a third runway and expansion and refurbishment
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Project management is the complex discipline of planning, organising, motivating and controlling resources to achieve specific goals
of the two existing runways, a second control tower, taxiways, a number of aprons and a new administrative building for the aeronautical authority, in addition to a programme of projects for air navigation and communications facilities. With considerable experience in developing airport expansion plans, Ineco has undertaken the project management of the airport expansion programme, bringing to the project its knowhow and experience in managing major airport expansion plans, and providing continuous support in any technical works arising during the course of its project management services.
Ineco’s duties include ensuring compliance with timeframes, costs and specifications for implementing major projects, as well as managing the communication between the various agents involved, and processing the considerable volume of documentation generated during the project. Coordinating interfaces between projects is also one of Ineco’s main tasks. It has set up a triple control system for this purpose (deadlines, costs and documentation) using advanced computer applications specially adapted for Kuwait Airport, in addition to a web platform that summarises basic data on the work in progress and budget controls. A project with these features needs to be managed by experts who are able to coordinate all the different bodies and businesses involved in the works. A company with extensive experience in major airport expansion plans is needed, and Ineco fulfils this role. “Ineco’s expertise in managing large airport development projects is a guarantee for us that we are following a consistent and solid approach for Kuwait International Airport,” comments Osamah Nijem, superintendent of projects and master planning, Ministry of Finance of the State of Kuwait and the Directorate General for Civil Aviation. n
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134 SERVICES DR R JAEGER AND K NEUHÄUSSER, STRULIK n
Photo: Stuttgart Airport, terminal 3
BREATHE EASY
DISPLACEMENT DIFFUSION SYSTEMS HELP IMPROVE AIR QUALITY IN TERMINALS – BUT EARLY DESIGN INPUT IS ESSENTIAL Displacement systems are increasingly being used in airports to improve the efficiency and performance of the air conditioning. In order to optimise such a system in a complex building like an airport, it saves time and money, and increases the likelihood of a successful outcome, when the type, location and air flow of the displacement diffusers has been specified at an early stage. The design should also be agreed with architects in order to avoid additional costs at a later stage. Large air flows require large front faces for the displacement diffusers, which have a great impact on the interior design of the airport. However there are many solutions for the integration of displacement diffusers into a modern building, including in-wall diffusers with shock-proof stainless steel front faces, hidden wall lining diffusers behind wall claddings and diffusers around steel columns. The latter type can be used as free standing round or rectangular column diffusers, supplied with air from the floor or the ceiling. They can also be built around columns as design elements or can be integrated into an existing column cladding as a functional element. It is also possible to integrate displacement diffusers under escalators or into the back of baggage drop counters. In addition, displacement diffusers can Passenger Terminal World | Showcase 2014
be installed as linear floor diffusers along walls or travelators, or used as coffee-table diffusers between seats in waiting areas.
Optimised air diffusion
Optimising a displacement system in a big building like an airport requires very early input from a specialised company with knowledge and experience in the design and manufacturing of special displacement air diffusion systems. To find the most suitable air diffusion system is a challenge, as a compromise between functional and design requirements have to be developed. It is important that such a company is integrated into the design team of engineers and architects at a very early stage of a project. An example of such an optimised procedure is Heathrow Airport Terminal 5 and Terminal 2B, where the German company Strulik, which has more than 30 years’ experience in the design and manufacture of displacement systems for special applications, was introduced into the design team. Within the scope of design assistance and supply service, Strulik was involved with building simulations, calculation of cooling loads, and proposals for type, location and air flow of diffusers. Strulik made prototypes, tested them and verified the complete system by means of
computational fluid dynamics (CDF) studies. The result of this design assistance work was a clear specification of the systems, with all tender texts and a guarantee for its function, so that an order for delivery could clearly be defined with a guarantee for function and without the risk of future amendments. This project is evidence that this alternative procedure brings savings in time and costs and also guarantees the completion of the job within the specified time.
Multiple uses
The images show samples for specific design and functional solutions. Figure 1 shows diffusers integrated into the front wall of the baggage drop station and also used as plinth elements of passengerterminaltoday.com
FIGURE 1 (MAIN): Displacement diffuser, integrated into the housing of the baggage drop station and plinth diffuser in the front of the check-in counters FIGURE 2 (LEFT): LSE stainless steel column diffuser built around a steel column FIGURE 3 (ABOVE): Coffee table diffuser between seats in the waiting areas FIGURE 4 (RIGHT): Linear floor diffusers, which can be placed along walls, facades and travelators
Photo: Airport Heathrow, London Terminal T2B
Photo: Airport Heathrow, London Terminal T5C, Departures Level
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the check-in booking counters. Active and dummy diffusers are used as functional and design elements. Figure 2 shows a stainless-steel column diffuser, built in two parts around a steel profile. The front face is an extremely shock-proof LSE material. The front face of the diffuser is also column cladding. Figure 3 demonstrates how coffee tables between rows of chairs are used as displacement diffusers. Removable top plates enable quick access to the fire damper in the floor. Figure 4 illustrates how floor areas are used for the integration of displacement diffusers. This application is mainly used along inner and outer walls and façades, as well as in travelators and in front of counters. Again it has to be mentioned that these solutions, which are not limited to displacement systems, require early input from experienced people. For this, Strulik offers a ‘design, assistance and supply service’. Strulik engineers work together with design engineers on the basis of a ‘design assistance job’. The work starts with proposals for air diffusion systems in the predesign stage and can finish with the proposal of the most suitable products. Samples of these are then made and the functioning of the complete system is tested. n
Heathrow Airport
Airport - Air Diffusion Systems Strulik is the leading company at solving challenging applications beyond standard air diffusion systems like already realized in the Heathrow Terminals 2 and 5. From consulting to commissioning Strulik keeps in charge for the implementation of the air diffusion system to meet the required customization and to fulfill any expectations. Furthermore Strulik engineering cooperates with those companies, which are involved in the installation of related products. Heathrow Airport
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Your partner in planning, constructing and manufacturing customized air diffusion systems for special applications, including air flow simulations.
Strulik GmbH Division Air Diffusion Systems Am Alten Viehhof 34 47138 Duisburg, Germany Phone: +49 (0) 203 / 429 46-0 e-mail: duisburg@strulik.com Head office Neesbacher Straße 15 65597 Hünfelden-Dauborn Phone: +49 (0) 6438 / 839-0 e-mail: contact@strulik.com www.strulik.com
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136 SERVICES LOSBERGER n
QUICK FIX THE SIX-WEEK CONSTRUCTION OF A LOW-COST MODULAR TERMINAL AT SÃO NICOLAU AIRPORT HAS HELPED THE AIRPORT MEET ITS OPERATIONAL REQUIREMENTS
For almost 100 years, Losberger Group has been providing advanced tent and hall systems around the world, including event tents, storage facilities, civil defence and military tents as well as aircraft hangars and sports halls. The company has seen extensive growth since it was established in 1919, with the launch of its UK subsidiary in 1998 and the acquisition of French marquee manufacturer Walter in 2003. The company also has subsidiaries in the USA, China and Brazil. The turnkey solution provider has more than 700 employees worldwide and offers a complete range of capabilities, including concept; planning; project management; design; manufacture; installation; testing; commissioning; handover training; and operations and maintenance.
São Nicolau case study
Losberger Airport Capacity Solutions adopts a unique approach to assisting every client in Passenger Terminal World | Showcase 2014
determining the right operational solution for their individual needs. It has a broad and deep experience in airport operations and projects, with teams providing dedicated consulting services to some of the world’s largest and busiest international airports. The company was approached to investigate the feasibility of providing a modular, low-cost domestic inter-island airport terminal facility on the island of São Nicolau, which forms part of the Cape Verde Islands chain. Losberger used this experience to develop its ‘statement of needs’ questionnaire. This was the first step it undertook with its client in understanding its needs in terms of flight profiles and passenger and baggage throughput. The next stage was to take the output from the questionnaire and feed it into the company’s design and planning software. This enables it to balance the operational requirements with the available space to develop a series of options for the client to consider.
Once settled on an option, the client was proactive in the production design phase and was fully engaged as Losberger specified everything from the location of the proposed facility, the foundations required and the operational processes right through to the internal and external colour schemes. During this process, Losberger was also able to develop the initial overall detailed integrated project programme, which forms the basis of its end-toend delivery schedule. With production design complete and a full set of working drawings available, Losberger passengerterminaltoday.com
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LEFT: The new facility at São Nicolau Airport BELOW: Losberger worked in partnership with the baggage handling system supplier to complete the project on time
the external structure to the internal fittings and fixtures, including baggage handling systems. In this instance, the client had a preference for its own baggage handling supplier; Losberger was able to work with it to help with the overall integrated design and delivery programme. Using its global network, Losberger was able to source materials from around the world, enabling it to organise shipments and offer the best value to its client. Materials sourced within Europe were consolidated at Losberger’s manufacturing facility in Bad Rappenau, Germany, where everything was checked for quality before being carefully packaged and loaded into containers for the journey to the island of São Nicolau.
On-time delivery
entered the manufacturing stage of the project. This is where its key strength of modularity comes into its own: by reducing lead times for procurement and manufacturing. Losberger uses the modular approach in everything it does, from
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With careful planning and timing, everything arrived on site on the scheduled date to be greeted by Losberger’s project manager and installation supervisors. One of the company’s most important considerations is the ability to use local labour in the delivery of its turnkey solutions. Losberger strongly believes that this is the most beneficial way to help the local community and economy, and maximises the potential of the project. Within 10 days, the external structure was complete and hermetically sealed against the
elements. This enabled the internal fit-out to begin, with the first-fix electrical installation being completed shortly afterwards. During this time, the client’s baggage handling company was installing a system with integrated hold baggage screening. Losberger then commenced the installation of its modular internal walling systems in conjunction with the second-fix electrical installation. The installation of the modular, pre-assembled joinery items, such as the bar/café area, airline offices and security desks, was then carried out. Installation of the facility was completed within a five-week period of arriving on site. During week six, assembly of the furniture items was undertaken, such as bench seating for passengers, operations office furniture, public address systems and trolley rails. During this period, the all-important testing, commissioning and handover training was completed, along with installation of the final passenger wayfinding and signage. It was at this stage that Losberger was finally able to measure how successfully its original brief and design had managed to meet the client’s original requirements. The new facility at São Nicolau Airport has now been open for business since August 2013, with flights departing and arriving as per the original specification. n
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CONSTRUCTION UPDATE PASSENGER TERMINAL WORLD ’S ANNUAL ROUNDUP OF AIRPORT CONSTRUCTION PROJECTS AROUND THE GLOBE ASIA/AUSTRALASIA Auckland Airport Location: Auckland, New Zealand Project: Upgrade to the domestic terminal building, including improved gate access, faster security screening, a new regional lounge, new air bridges, and larger gate lounges, baggage collection and toilets Start: 2013 Completion: 2014 Cost: US$25m
Beijing Daxing International Airport Location: Beijing, China Project: Construction of a 2,100ha mega-airport that will handle more than 130 million passengers annually and become the world’s busiest aviation hub Start: 2013 Completion: 2017 Cost: US$11.26bn Architect: Netherlands Airport Consultants (NACO) Brunei International Airport Location: Brunei Project: Modernisation and expansion of the passenger terminal to 19,500m2 to increase capacity to three million passengers per year Start: 2010 Completion: 2015 Cost: US$150m Consultant/architect: Changi Airport Consultants, AECOM Asia Changi Airport Location: Changi, Singapore Project: Project Jewel, a mixed-use complex linking Terminals 1, 2 and 3. Plus construction of a new Passenger Terminal World | Showcase 2014
Terminal 4 by 2020, followed by a new Terminal 5 by the mid-2020s, increasing overall capacity to 135 million passengers a year Start: 2013 Completion: Mid-2020s Architect: Moshe Safdie
Chongqing Jiangbei International Airport Location: Chongqing, China Project: Construction of the 550,000m2 Terminal 3 with initial handling capacity of 30 million passengers per year on opening in 2015, rising to 45 million per year by 2020 Start: 2013 Competition: 2015 Architect: Aéroports de Paris Ingénierie (ADPI) Darwin International Airport Location: Darwin, Australia Project: Expansion of the domestic and international terminals that will increase floor space from 16,000m² to 27,000m² Start: 2013 Completion: 2014 Cost: US$41.3m Construction: Watpac Construction
Haikou Meilan International Airport Location: Hainan Province, China Project: New Terminal 2 under construction to increase annual passenger capacity to 18 million Start: 2012 Completion: 2020 Cost: US$138m Architect: Aéroports de Paris Ingénierie (ADPI)
Hanthawaddy International Airport Location: Bago, Myanmar Project: Construction of an international airport with a capacity of 12 million passengers per year, with the potential to serve up to 35 million Start: 2013 Completion: 2018 Cost: US$1bn Construction: Incheon Airport consortium Hobart International Airport Location: Tasmania, Australia Project: Masterplan for terminal expansion to accommodate four million passengers by 2029 Start: 2009 Completion: 2029 Cost: US$1.1bn Construction: Arup Incheon International Airport Location: South Korea Project: Building of a 72-gate, 700,000m2 second passenger terminal Start: 2013 Completion: 2018 Cost: US$3.8bn Architect: HMGY Consortium (Heerim-MooyoungGensler-Yungdo), Gensler passengerterminaltoday.com
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Indira Gandhi International Airport Location: New Delhi, India Project: Air traffic control tower Start: 2009 Completion: 2014 Architect: HOK Architects Invercargill Airport Location: Invercargill, New Zealand Project: Upgrade of terminal building constructed in three stages Start: 2013 Completion: 2015 Cost: US$11.4 million
Jakarta Soekarno-Hatta International Airport Location: Java, Indonesia Project: Expansion of Terminal 3 to cater up to 25 million passengers Start: 2013 Completion: 2015 Cost: US$517m Architect: PT Wijaya Karya Beton Kannur International Airport Location: Kerala, India Project: Design, build and operation of a carbonneutral and maximum clean/renewable energydependent airport with capacity for three million passengers annually Start: 2012 Completion: 2015 Architect: Request for proposal to be floated in January 2014
Start: 2013 Completion: 2014 Cost: US$29m Long Thanh International Airport Location: Long Thanh, Thailand Project: Construction of the largest international airport in Vietnam Start: 2012 Completion: Phased 2015-2035 Cost: US$6.75bn (Phase 1) Architect: Hansen Partnership
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Perth International Airport Location: Perth, Australia Project: Expansion of the international terminal with a new arrivals area and domestic pier, improved transport links, expanded car parking and increased capacity for more aircraft Start: 2011 Completion: 2014 Cost: US$729m Architect: Woods Bagot
Mactan-Cebu International Airport Location: Visayas, Philippines Project: Construction of an international passenger terminal building to handle eight million passengers a year, and renovation of the existing terminal building Start: 2013 Cost: US$406m Marlborough Airport Location: Marlborough, New Zealand Project: Expansion of passenger terminal Start: 2013 Completion: 2014 Melbourne Airport Location: Melbourne, Australia Project: Southern Precinct Project includes new domestic terminal, 17 new aircraft parking bays and taxi lanes, two multilevel structures for ground transportation services, and upgraded airport road network Start: 2012 Completion: First phase of Stage 1 by 2015 Cost: US$292m Architect: HASSELL
Phuket International Airport Location: Phuket, Thailand Project: Main terminal expansion to increase airport annual passenger handling to 12.5 million Start: 2012 Completion: 2015 Cost: US$203m Pudong International Airport Location: Shanghai, China Project: Expansion of Terminal 1 retail space and construction of two runways Start: 2012 Completion: 2014 Cost: Terminal 1 retail expansion: US$220m Raigarh Airport Location: Chhattisgarh, Central India Project: New airport built on 240ha of land to be developed in two phases including a 1,870m runway Start: 2013 Completion: 2017
Karawang International Airport Location: Jakarta, Indonesia Project: New airport established in several phases, will feature four runways and two jumbo terminals and handle 70 million passengers per year Start: 2013 Koh Phangan Airport Location: Koh Phangan, Thailand Project: Construction of the first airport on Thailand’s fifth-largest island
Cost: US$1.5bn Architect: Aéroports de Paris Ingénierie (ADPI)
Nanjing Lukou International Location: Nanjing, China Project: New passenger terminal construction Start: 2013 Completion: 2014
Shenzhen Bao’an International Airport Location: Shenzhen, China Project: Major airport expansion to include third terminal Start: 2008 Completion: Phase 1, 2011-2015; Phase 2, 2025; Phase 3, 2035 Architect: Massimiliano Fuksas Architetto Passenger Terminal World | Showcase 2014
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Suvarnabhumi International Airport Location: Bangkok, Thailand Project: New 216,000m2, four-storey concourse building adding 28 contact gates to the airport Start: 2013 Completion: 2016 Architect: HOK Architects Taoyuan International Airport Location: Taoyuan, Taiwan Project: Terminal 3 to replace Terminal 1, which will be renovated into domestic terminal Start: 2010 Completion: 2014 Cost: Terminal 3: US$46m Architect: Netherlands Airport Consultants (NACO)
CENTRAL/SOUTH AMERICA/CARIBBEAN Argyle International Airport Location: St Vincent and the Grenadines Project: Construction of an airport including a 13,400m2 passenger terminal to handle 1.4 million passengers annually Completion: 2014 Cost: US$240m Luis Munoz Marin International Airport Location: Carolina, Puerto Rico Project: Capital improvements project to improve aviation services and passenger experience Start: 2012 Completion: 2052 Cost: US$1.4bn Norman Manley International Airport Location: Kingston, Jamaica Project: Three-phase airport expansion and development programme Start: 2004 Completion: 2023 Cost: US$10m
Ulaanbaatar International Airport Location: Khoshigt Valley, Mongolia Project: Construction of a 33,000m2 passenger terminal with capacity for two million passengers per year Start: 2011 Completion: 2015
Providenciales International Airport Location: Turks and Caicos Islands Project: Redevelopment and expansion of the passenger terminal Start: 2012 Completion: 2014 Cost: US$10m
VC Bird International Airport Location: Antigua and Barbuda Project: Construction of an international terminal Start: 2012 Completion: 2014 Cost: US$75m
EUROPE Amsterdam Schiphol Airport Location: Amsterdam, the Netherlands Project: Redevelopment of the terminal building with construction of a new central security screening facility Start: 2012 Completion: 2015 Cost: US$275m Anapa Airport Location: Krasnodar Krai, Russia Project: New 9,000m2 terminal complex near the existing Anapa International Airport Start: 2013 Completion: 2016 Cost: US$15.6m Architect: Svetlana Bezborodova
Berlin Brandenburg Airport Location: Berlin, Germany Project: Replacing Templhof, Tegel and Schönefeld airports with one new airport, which will accommodate 28 million passengers Start: 2006 Completion: 2014 Cost: US$6bn Architect: Gerkan, Marg and Partners
Wellington Airport Location: Wellington, New Zealand Project: Terminal improvements including improvements to pick-up area Start: 2013 Completion: 2018 Cost: US$169m Passenger Terminal World | Showcase 2014
São Gonçalo do Amarante International Airport Location: São Gonçalo do Amarante, Brazil Project: Construction of an airport complex that will be the largest in Latin America Start: 2011 Completion: 2014 Cost: US$320m
Bristol Airport Location: Bristol, UK Project: Construction of a 3,880m² central walkway including four new pre-boarding zones serving up to six departure gates. Start: 2012 Completion: 2014 Cost: US$9m passengerterminaltoday.com
London Heathrow Airport
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Brussels International Airport Location: Brussels, Belgium Project: Construction of Pier A West, also a connector from Pier A and the future Pier A West, and a modern business centre within the airport Start: 2011 Completion: 2016 Cost: US$561m
Frankfurt International Airport Location: Frankfurt, Germany Project: Construction of Terminal 3 situated to the south of the airport’s parallel runways Start: 2015 Completion: 2020 Cost: US$1.6bn (Phase 1) Architect: JSK
Chopin Airport Location: Warsaw, Poland Project: Modernisation of the old part of Terminal A Start: 2012 Completion: 2014
Helsinki Airport Location: Helsinki, Finland Project: Development programme including Terminal 2 additional security check capacity, development of congress area and automation of check-in and baggage drop Start: 2014 Completion: 2020 Cost: US$1.2bn
Domodedovo Airport Location: Moscow, Russia Project: Construction of the third segment of the United Terminal, increasing the size of the terminal by 254,000m2 Start: 2011 Completion: 2017 Cost: US$406m Architect: RMJM Edinburgh Airport Location: Edinburgh, UK Project: Expansion of terminal building with new 6,000m² facility built around a larger security area Start: 2013 Completion: 2015 Cost: US$40m
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Istanbul New Airport Location: Istanbul, Turkey Project: World’s largest airport terminal, with a gross floor area close to 1,000,000m2 for the first terminal, delivered in four phases Start: 2013 Completion: 2019 (Phase 1) Cost: US$30bn Architect: Nordic Office of Architecture London Heathrow Airport Location: London, UK Project: Construction of Terminal 2 and satellite buildings 2B and 2C Start: 2010 Completion: 2014 Cost: US$3.4bn Architect: Luis Vidal + Architects (LVA)
London Southend Airport Location: Essex, UK Project: Terminal expansion including new check-in desks Start: 2011 Completion: 2014 Cost: US$16m London Stansted Airport Location: Essex, UK Project: Redevelopment project including new security facilities and an enlarged departure lounge Start: 2013 Completion: 2016 Cost: US$129m Lyon-Saint Exupéry Airport Location: Lyon, France Project: New 72,000m2 terminal to increase handling capacity from 10 million to 15 million by 2020 Start: 2013 Completion: Phase 1, 2013-2016; Phase 2, 2016-2018 Cost: US$248m Architect: Rogers Stirk Harbour + Partners
Munich Airport Location: Munich, Germany Project: Construction of satellite terminal at Terminal 2 to increase capacity by 11 million Start: 2012 Completion: 2015 Cost: US$895m Architect: Koch+Partner
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MIDDLE EAST AND AFRICA Abu Dhabi International Airport Location: Abu Dhabi, United Arab Emirates Project: Midfield Terminal Complex capable of handling up to 20 million passengers a year Start: 2011 Completion: 2017 Cost: US$2.9bn Architect: Kohn Pederson Fox Associates
Sheremetyevo International Airport Location: Moscow, Russia Project: Development of Northern Airport Terminal Complex to accommodate up to 40 million passengers a year, including construction of a new passenger terminal, cargo terminal, underground connecting tunnel, and new refuelling complex Start: 2013 Completion: Phased up to 2030 Cost: US$600m Tolmachevo International Airport Location: Novosibirsk, Russia Project: Terminal for domestic and international passengers Start: 2008 Completion: 2012-2020 Cost: US$280m Architect: ADPI Yuzhny Greenfield Airport Location: Rostov on Don, Russia Project: Construction of an international airport that will initially cater for five million passengers a year Start: 2013 Completion: 2017 Architect: Twelve Architects
Bahrain International Airport Location: Kingdom of Bahrain Project: Expansion to increase capacity from nine million to 13.5 million passengers a year, and increase the airport’s footprint by 40,000m2, including more than 3,000m2 of retail facilities Start: 2011 Completion: 2015 Cost: US$52.8m Architect: Dar Al Handasah Blaise Diagne International Airport Location: Senegal, western Africa Project: Construction of a new airport to replace the existing one, with the aim of easing traffic in the capital and boosting capacity in an effort to become a regional hub Start: 2007 Completion: 2014 Cost: US$450m Architects: Saudi Binladin Group and Areen Dubai World Central Location: Dubai, United Arab Emirates Project: Construction of a dedicated aviation complex, the world’s first purpose-built aerotropolis, formed of eight districts: logistics, aviation, residential, commercial, leisure, exhibition, humanitarian and Al Maktoum International Airport Cost: US$32bn
Zagreb International Airport Location: Zagreb, Croatia Project: Terminal with road links and luxury hotel Start: 2012 Completion: 2015 Cost: US$308m
Hamad International Airport Location: Doha, Qatar Project: Construction of a hub airport including passenger terminal, public mosque, car parking garage, five operations centres, four central utility plants and a 68,934m² flight catering facility Start: 2006 Completion: 2014 Cost: US$15.5bn Architect: HOK
Isiolo International Airport Location: Kenya, eastern Africa Project: Construction of a 4,500m2 passenger terminal to handle more than 600,000 people annually Start: 2013 Completion: 2015 Cost: US$10.6m Jomo Kenyatta International Airport Location: Nairobi, Kenya Project: Greenfield terminal able to handle 20 million passengers a year Start: 2012 Completion: 2014 Cost: US$654m Architect: Pascall + Watson Julius Nyerere International Airport Location: Dar es Salaam, Tanzania Project: Construction of Terminal 3 complex to meet anticipated growth of international air traffic. Phase 1 includes construction of the main terminal building with a capacity of 3.5 million passengers annually Start: 2013 Cost: Phase 1, US$178m Construction: BAM International King Abdulaziz International Airport Location: Jeddah, Saudi Arabia Project: Construction of a 670,000m2 passenger terminal complex with an annual capacity of 30 million passengers Start: 2008 Completion: 2014 Cost: US$7.2bn Architect: ADPI
Duhok Airport Location: Sumail, Iraq Project: Construction of an airport with an annual capacity of 500,000 passengers Start: 2012 Passenger Terminal World | Showcase 2014
Completion: 2015 Cost: US$200m
King Khaled International Airport Location: Riyadh, Saudi Arabia Project: Redevelopment and expansion of the airport to meet a future capacity of 30 million passengers annually, plus expansion of the existing Terminals 3 and 4 passengerterminaltoday.com
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Start: 2013 Completion: Phased – Terminals 3 and 4 expansion, 2015; Airport redevelopment, 2018 Architects: Netherlands Airports Consultants (NACO) and HOK Kuwait International Airport Location: State of Kuwait Project: Passenger terminal aimed at increasing capacity to 13 million passengers a year by 2016, with further development to raise this to 25 million a year by 2025 Start: 2011 Completion: 2016 Cost: US$6bn (US$3bn for passenger terminal, another US$3bn for widening runways, construction of a new control tower and a cargo village) Architect: Foster + Partners Muscat International Airport Location: Muscat, Oman Project: Building a terminal with a capacity to handle 12 million passengers annually Start: 2009 Completion: 2014 Cost: US$1.8bn Consultant/Architect: COWI, Larsen Architects
St Helena Airport Location: Island of St Helena Project: Construction of airport including a 3,500m2 passenger terminal, 1,850m runway and transport infrastructure Start: 2012 Completion: 2016 Cost: US$328m Architect: Basil Read Tanzania airports Location: Tanzania, eastern Africa Project: Refurbishment and upgrade of airports across Tanzania as part of an upgrade and expansion programme funded by the European Investment Bank Start: 2011 Completion: 2014 Tripoli International Airport Location: Tripoli, Libya Project: Construction of a 160,000m² passenger terminal, a freight terminal, a control tower and technical premises, a VIP area, a maintenance hangar, infrastructure and a runway Start: 2007 Cost: US$2.8bn Architects: Archetype Group and ADPI
NORTH AMERICA Austin-Bergstrom International Airport Location: Texas, USA Project: East Terminal Infill project to expand and renovate East Terminal, including a new security screening checkpoint with 10 lanes Start: 2013 Completion: 2015 Cost: US$62m Prince Mohammad bin Abdulaziz International Airport Location: Madinah, Saudi Arabia Project: Construction of a passenger terminal, increasing capacity to 12 million passengers annually Start: 2012 Completion: 2015 Cost: US$1.5bn Salalah International Airport Location: Salalah, Oman Project: Construction of terminal to increase capacity to one million passengers a year Start: 2007 Completion: 2014 Consultant/Architect: COWI, Larsen Architects
Bellingham International Airport Location: Washington, USA Project: Phase 2 of terminal expansion project including expansion of ticketing area, baggage claim, baggage make-up and TSA screening checkpoint Start: 2012 Completion: 2014 Birmingham-Shuttlesworth International Airport Location: Alabama, USA Project: Terminal modernisation programme Start: 2011 Completion: 2014 Bob Hope International Airport Location: California, USA Project: Construction of the Bob Hope Airport Regional Intermodal Transportation Centre (RITC), to provide connectivity for the airport, train and bus passengers, as well as rental car customers and cyclists Start: 2012 Completion: 2014 Cost: US$73m Construction: McCarthy Building Companies
Austin Straubel Airport Location: Wisconsin, USA Project: Construction of an arrivals terminal for security personnel to clear passengers from international destinations Start: 2013 Completion: 2015 Cost: US$1m Baltimore/Washington International Thurgood Marshall Airport Location: Maryland, USA Project: Construction of a new connector between Concourse D and Concourse E, addition of a new security checkpoint and configured airline gates Start: 2013 Completion: 2016 Cost: US$125m
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Bangor International Airport Location: Maine, USA Project: Upgrades to main terminal building, including replacement of domestic terminal front wall with floor-to-ceiling glass Start: 2013 Completion: 2015 Cost: US$10m
Bradley International Airport Location: Connecticut, USA Project: Construction of a 19-gate passenger terminal and airside and landside improvements Start: 2012 Completion: 2018-2028 Cost: US$650m Passenger Terminal World | Showcase 2014
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Calgary International Airport Location: Alberta, Canada Project: International facilities project including a 183,500m2 terminal with an energy efficient baggage handling system, 660km of in-floor radiant heating tubes, 22 aircraft gates, and new shops and services Start: 2010 Completion: 2015 Cost: US$1.3bn Central Wisconsin Airport Location: Wisconsin, USA Project: Renovation of the east, west and central terminals, as well as landscaping work and car park improvements Start: 2012 Completion: 2015 Cost: US$24.3m Charlotte Douglas International Airport Location: North Carolina, USA Project: CLT 2015 development programme includes terminal westside expansion, taxiway D south extension, curbside roadway expansion, intermodal facility, as well as a parking deck and rental car facility Start: 2013 Completion: 2015 Architects: The Wilson Group/LS3P Associates Dallas/Fort Worth International Airport Location: Texas, USA Project: Terminal renewal improvement programme to modernise Terminals A, B, C and E, including replacing ageing infrastructure systems, updating concessions and redesigning terminal space Start: 2011 Completion: 2017 Cost: US$2.3bn
Dallas Love Field Airport Location: Texas, USA Project: Refurbishment, expansion and modernisation programme. Work includes a centralised concourse with 20 gates, a remodelled lobby, an expanded baggage claim area and a new ticketing wing Start: 2011 Completion: 2014 Cost: US$519m Architect: Corgan Associates Denver International Airport Location: Colorado, USA Project: 3,620m² extension of existing Concourse C
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including five new gates Start: 2013 Completion: 2014 Cost: US$46m Architect: Gensler Dubuque Regional Airport Location: Iowa, USA Project: Construction of a terminal building, aircraft parking apron and access road Start: 2012 Completion: 2016 Cost: US$40m Architect: Straka Johnson Architects
Fort McMurray Airport Location: Alberta, Canada Project: New terminal project includes the construction of both a new terminal building and development of surrounding airport lands Start: 2013 Completion: 2014 Cost: US$258m Architect: Office of McFarlane Biggar Greenville-Spartanburg International Airport Location: South Carolina, USA Project: Wingspan project: a terminal improvement programme to modernise the main terminal building and increase capacity Start: 2012 Completion: 2016 Cost: US$115m Construction: Skanska Moss Los Angeles International Airport Location: California, USA Project: Capital improvement programme, Phase 2. Demolition of existing east side gates, new boarding bridges and aircraft aprons at new terminal, upgraded security screening area, secured corridors between Terminal 3, TBIT and Terminal 4 Start: 2013 Completion: 2016 Cost: US$2.4bn Architect: Fentress Architects
Orlando International Airport Location: Florida, USA Project: Expansion to accommodate 45 million passengers per year including new train depot, people mover, parking garage and airside renovation Start: 2014 Completion: 2017 Cost: US$1.1bn Philadelphia International Airport Location: Pennsylvania, USA Project: Capacity enhancement programme including a new runway, terminal facilities, a ground transportation centre, cargo facilities and a people mover system Start: 2012 Completion 2025 Cost: US$6.4bn Phoenix-Mesa Gateway Airport Location: Arizona, USA Project: The Gateway 2030 development plan to be completed in four phases including passenger terminal, parking facility, airfield improvements and infrastructure improvements Start: 2012 Completion: Phase 1 (new terminal) 2017 Cost: US$1.4bn Phoenix Sky Harbor International Airport Location: Arizona, USA Project: PHX Sky Train to connect all terminals and the car rental centre Start: 2006 Completion: 2013-2020 Cost: US$202m Port Columbus International Airport Location: Ohio, USA Project: Modernisation of the existing terminal building to handle more than eight million passengers a year Start: 2012 Completion: 2014 Cost: US$80m Architect: URS Corporation
Raleigh-Durham International Airport Location: North Carolina, USA Project: Terminal 1 modernisation programme Start: 2012 Completion: 2014 Cost: US$68m Architect: Pearce Brinkley Cease + Lee passengerterminaltoday.com
MISSION-CRITICAL DATA
Salt Lake City International Airport Location: Utah, USA Project: Terminal redevelopment and capital improvement programmes including south concourse and terminal, car rental facility, parking garage and renovation of concourses B, C and D Start: 2012 Completion: 2026 Cost: US$2.1bn Architect: HOK San Francisco International Airport Location: California, USA Project: Five-year capital plan including Terminal 2 renovation, Terminal 3 boarding area E renovations, baggage handling system and passenger boarding bridges upgrade, common-use system improvements, and noise insulation programme Start: 2009 Completion: 2014 Cost: US$768.2m Seattle-Tacoma International Airport Location: Washington, USA Project: Airport renovations project aimed at modernising the terminal Start: 2014 Completion: 2016 Cost: US$230m Victoria International Airport Location: British Columbia, Canada Project: Air terminal building improvements project including expansion of pre-board security area, relocation of stairs, escalators and elevators into a central core, updated second-floor passenger lounge, and improvements to food and beverage and retail outlets Start: 2012 Completion: 2014 Cost: US$8m Wichita Mid-Continent Airport Location: Kansas, USA Project: Air Capital Terminal 3 project featuring a passenger terminal, parking garage and car rent facility Start: 2012 Completion: 2015 Cost: US$160m Architect: HNTB Architecture
William P Hobby Airport Location: Texas, USA Project: Construction of an international terminal to include five gates and a customs facility Start: 2013 Completion: 2015 Cost: US$156m Architect: Corgan Associates passengerterminaltoday.com
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2/7/2013 2/7/2013 9:10 2/7/2013 AM 9:10 AM 9:10 AM
INDEX TO ADVERTISERS 147 QUICK REFERENCE AND CONTACT DETAILS FOR ADVERTISERS IN THIS ISSUE
ADPI
ADPI is a world leader in airport engineering and architecture. As a fully owned subsidiary of Aéroports de Paris, it draws on the considerable expertise it has acquired through the development of its Paris airports. ADPI teams have developed more than 500 projects worldwide (in over 80 countries). Their work includes consultancy, design studies and project management. ADPI provides a comprehensive range of services in airport engineering and architecture, covering all aspects of airport development and operations. Examples of projects designed and developed by ADPI include: King Abdulaziz International Airport, Jeddah; Dubai International Airport (Terminal 3); Shanghai Pudong International Airport; and Chongqing Jiangbei International Airport, China. Tel: +33 149 75 11 00 Email: website@adp-i.com Web: www.adp-i.com See advertisement on page 13
Airport Research Center
Airport Research Center (ARC) is an independent global provider of professional airport planning and decision-support services, aiming to optimise investments and reduce operational costs. CAST 3D airport simulation software, developed and distributed by ARC, comprises simulation, planning and optimisation systems for pedestrian, vehicle and aircraft traffic to model processes of landside, terminal, airside and airspace. ARC’s services and products include airport planning and design; capacity assessment and simulation; aviation market analysis and demand forecasting; and expert consulting in strategy development. International clients include airports, airlines, ground-handling companies, authorities, research organisations, and planning and consulting companies. Tel: +49 241 168 430 Email: info@cast-simulation.com Web: www.cast-simulation.com See advertisement on page 119
Arconas
Arconas is a global leader in the design and manufacturing of public seating, with some 200 airport installations across the globe. For more than 40 years, the company has defined what quality design and high performance are all about. Its furniture is elegant, comfortable and durable and is built with a commitment to excellence, safety and environmental stewardship. Arconas recognises that its furniture has to perform under the most rigorous conditions. Among its clients are many of the world’s largest airports, including Dallas/Fort Worth, Hartsfield-Jackson Atlanta, Boston Logan, San Francisco, Hong Kong, Abu Dhabi, JFK New York and Lisbon Portela. Tel: +1 905 272 0727 Email: airport@arconas.com Web: www.arconas.com See advertisement on page 3
AviaVox Aéroports de Montréal
Montreal-Trudeau International Airport has been a cornerstone of the aerospace industry for more than 70 years and is an important facilitator for business, tourism and economic development in Québec. Located just 20 minutes from downtown Montréal, it welcomes more than 13 million passengers annually. It is served by some 30 passenger carriers and 25 all-cargo carriers offering non-stop services to more than 130 destinations in Canada, the USA and internationally. The main priority for Aéroports de Montréal (ADM) over the past 10 years, and in the coming years, is offering passengers speed and ease: speed in the sense of ensuring passengers and aircraft are processed as quickly and seamlessly as possible, and ease in terms of making the entire flying experience convenient and enjoyable for customers. ADM has invested more than US$1.6bn to double the airport’s capacity and introduce a host of leading-edge technologies and innovative services to ensure the secure, flexible and seamless processing of passengers and flights. In addition, the authority plans to invest a further US$750m in various improvements over the next five years, including the construction of additional gate for the international jetty scheduled for completion by 2016. Tel: +1 514 394 7201 Email: Affaires.publiques@admtl.com Web: www.admtl.com See advertisement on page 17
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Airport Seating Alliance
Airport Seating Alliance, part of Garavelli Enterprises, has supplied high-quality seating to international and regional airports and other transportation facilities for more than 20 years. It designs, imports and supplies commercial seating for passenger-waiting areas in airports, first class lounges, train stations and bus terminals worldwide. Airport Seating Alliance works closely with architects, general contractors, designers and airport management to provide just-in-time delivery, turnkey assembly and installation of waiting area seating for hundreds of airports worldwide. Its methods, procedures and project management programmes chart the progress of multiple projects to achieve delivery schedules. Tel: +1 901 685 8263 Fax: +1 901 683 6745 Email: info@airportseatingalliance.com Web: www.airportseatingalliance.com See advertisement on page 145
ALSTEF
Alstef is a French company, created in 1961, that specialises in automated handling systems. It integrates baggage handling equipment and purpose-designed software into new, extended and upgraded systems, creating solutions devised to meet the volume and density of baggage throughput arising from predicted numbers of passengers. Alstef has developed a full range of products: baggage conveyors, linear motor carrousel, BAGWARE control and management software; and integrates the DCV (destination coded vehicle) Beumer autover system. Alstef, in partnership with Aeroports de Paris, has designed BAGXPress, a baggage drop-off machine, providing a fast, self-service solution for passengers. Tel: +33 2 38 78 42 00 Email: info.alstef@alstef.com Web: www.alstef.com See advertisement on page 105
AviaVox specialises in intelligent automatic announcement systems for airports and airlines. The company has developed a state-of-theart phoneme technology that actually makes a computer speak. The synthetic voices cannot be distinguished from a human speaker. AviaVox delivers a subscription-based service for multiple languages, and the system integrates with the AODB, FIDS and PA systems. At the gate, AviaVox supports airlines’ individual boarding procedures. Tel: +31 20 31 60 110 Email: info@aviavox.com Web: www.aviavox.com See advertisement on page 146
Beumer Group
Beumer Group specialises in high-speed baggage handling systems. Its solutions integrate technology for security screening, storage, sortation and transportation of departure, transfer and arrival baggage. With more than 1,500 installations worldwide, the company has the experience and expertise to approach every project according to specific requirements: from large, complex airports; to smaller terminals looking for a cost-effective solution. Beumer’s baggage handling systems include checkin (conventional and bag drop); high-speed transportation and sortation systems; multipurpose storage; make-up; automatic and semi-automatic loading and unloading; reclaim; and baggage handling system management IT. Beumer Group is a global organisation that provides hands-on customer care through a network of regional service centres. Tel: + 45 87 41 41 41 Email: airport@beumergroup.com Web: www.beumergroup.com/airport See advertisement on page 72
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148 INDEX TO ADVERTISERS
Blue Eye Video
Blue Eye Video provides queue management solutions to reduce waiting time, optimise resource allocation, and predict a real-time critical situation. Increasing airport capacity and airport revenue streams is possible by enhancing passenger experience. This can be achieved by displaying relevant information to passengers, helping them manage their time. Using capacity planning tools with real-time measurement also helps airports and airlines manage the right number of people at check-in, security control and passport control, which also improves customer satisfaction. As a result, the company’s customers, including airports in Paris, Dubai and Washington Dulles, USA, trust the company and its innovative products to make travelling a pleasure. Tel: +33 476 48 38 04 Fax: +33 981 40 36 15 Email: contact@blueeyevideo.com Web: www.blueeyevideo.com See advertisement on page 115
Edinburgh Airport Corgan
Corgan is a leading architecture and design firm with technical expertise and a reputation for great service. As an expert in planning, programming and design, it has over 60 years of experience specialising in aviation facility projects, and more than 360 professionals to provide the depth of resources needed to solve the most complex issues at any airport. A diverse client base provides it with a thorough understanding of the logistical, operational, programmatic, and revenue generation issues critical to successful projects. Corgan’s strength is its dedication to client service and reputation for delivering innovative, highquality projects that exceed expectations. Tel: +1 888 456 4443 Email: johnmurphy@corgan.com Web: www.corgan.com See advertisement on page 11
Chapman Taylor
Chapman Taylor is an international practice of architects, masterplanners and interior designers operating from 17 regional offices. With over 50 years of experience, it has the resources, skills and knowledge to provide comprehensive architectural and interior design services, from conception to completion, across a variety of sectors. It has a transportation portfolio that includes many high-profile projects and major international airports. The company’s innovative designs and understanding of passenger traffic flow and interaction within transportation environments, enable it to deliver integrated operational and commercial solutions. The company is currently delivering projects from concept to design development and construction in many countries, including the UK, CEE, China and South America. Tel: +44 20 7371 3000 Email: rwilson@chapmantaylor.com Web: www.chapmantaylor.com See advertisement on page 31
DATA MODUL (formerly CONRAC)
As of October 2013, CONRAC has been renamed DATA MODUL. The company is committed to technologically advanced, cost-effective and reliable display solutions. The CONRAC brand stands for innovation, experience, flexibility and quality, and its state-of-the-art public displays and flight information display systems (FIDS/ PIDS) are installed in over 200 airports and other system installations worldwide. The company’s philosophy is to offer more than just products; the objective is to provide customers with the best display or system solution for their projects. For decades, project management, from consulting and conceptual design to installation and service, has been part of the business. DATA MODUL’s headquarters, R&D and production are based in Germany. A global network of subsidiaries, sales offices, as well as sales and service partners, ensure the company is as close as possible to its customers. Tel: +49 7934 101 0 Email: conrac@data-modul.com Web: www.data-modul.com See advertisement on page 95
Passenger Terminal World | Showcase 2014
Edinburgh Airport is Scotland’s busiest airport. More than 40 airlines serve 100-plus destinations and some 9.2 million passengers a year pass through the airport. Summer 2013 was the airport’s busiest on record with July and August being two consecutive million-passenger months. The airport is the sixth largest in the UK, in terms of passenger numbers, and employs over 5,000 people, contributing hundreds of millions of pounds to Scotland’s economy. In 2013 Edinburgh Airport was named best in Britain and top three in Europe for passenger satisfaction at the Airport Service Quality (ASQ) Awards 2012, and ‘Best European Airport (5-10m passengers)’ at the ACI Europe Best Airport Awards 2012. Edinburgh Airport’s Fire Training Centre (EAFTC) opened in October 2011 and now offers 27 approved courses to a wide audience, including local authorities and other airport and industrial fire services. Headed up by Colin Murray, head of Airside Operations at Edinburgh Airport, the EAFTC also offers general health and safety training, fire precautions and first aid. Tel: +44 131 344 3174 (Gordon Robertson) Email: edicommunications@edinburghairport.com Web: www.edinburghairport.com See advertisement on page IFC
Damarel
Founded in 1988, Damarel specialises in delivering software solutions for airport operations. For more than 20 years, Damarel has helped clients worldwide to automate their passenger and ground handling operations, improving performance while reducing costs. Tel: +44 1252 783787 Email: info@damarel.com Web: www.damarel.com See advertisement on page 109
DESKO
With more than 21 years of experience in the airline and airport sector, Desko is an ideal partner within the fields of passport and boarding pass scanning, access control, security checks and passenger handling. With its new subsidiaries in Singapore and the USA, Desko is eager to cement its position as a high-quality product supplier on the airline and airport market, and to continue setting new standards for the industry. Desko’s wide product range offers a perfect device for every passenger touch-point, and its devices guarantee a smooth passenger journey from check-in to boarding. Tel: +49 921 79279 0 Email: info@desko.de Web: www.desko.com See advertisement on page 97
EezeeTags
EezeeTags is a Netherlands-based company that develops and produces bag-tag solutions for self-service bag-drop processes. With a magic adhesive that only sticks to itself, Eezeetags ensures an easy and seamless end-to-end passenger bag-drop experience. For airlines and airports, it promises a maximum self-tagging success rate and gives passengers more time to relax and shop instead of queuing. Tel: +31 348 560077 Email: info@eezeetags.com Web: www.eezeetags.com See advertisement on page 78
Fentress Architects
Fentress Architects is a global design firm that passionately pursues the creation of sustainable and iconic architecture. Together with its clients, Fentress creates inspired design to improve the human environment. Founded by Curtis Fentress in 1980, the firm has designed US$30bn worth of architectural projects worldwide, visited by more than 350 million people each year. Fentress is a dynamic learning organisation, driven to grow its ability to design, innovate and exceed client expectations. The firm has been honoured with more than 450 distinctions for design excellence and innovation. In 2010, Curtis Fentress was recognised by the American Institute of Architects with the most prestigious award for public architecture, the Thomas Jefferson Award. Fentress has studios in Denver, Colorado; Los Angeles, California; San Jose, California; Washington, DC; London, UK; and Shanghai, China. Web: www.fentressarchitects.com See advertisement on page 27
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Gunnebo
Gunnebo, a global provider of security products, offers airport security solutions that combine security with speed and reliability and simplify passenger travel by ensuring reliable, troublefree interaction with security staff and security systems at all times. The company’s airport solutions include: PreSec – pre-security gates for automated security checking of access to airside; BoardSec – self-boarding gates for automated e-ticket processing for efficient aircraft boarding; ImmSec – immigration gates for automated cross-border security and biometric verification; and PasSec – anti-return gates for passenger flow control from airside to landside. Email: airport.entrancecontrol@gunnebo.com Web: www.gunnebo.com See advertisement on page 99
Ineco
Ineco is a global leader in engineering and consultancy. For more than 40 years, its expert team of around 2,500 employees has been contributing to the development of infrastructure for the aeronautics, railways, roads, urban transport and ports areas, offering the most advanced solutions in more than 40 countries. Ineco offers comprehensive solutions in all phases of a project, from the planning of infrastructures to commissioning and maintenance. It also takes part in the structuring, financing, regulation and institutional support. It is an expert in engineering and consultancy of airports, air traffic, conventional and high-speed railway systems, logistics, urban transport, ports and roads. Tel: +34 91 452 12 00 Fax: +34 91 452 13 00 Email: ineco@ineco.com; international@ineco.com Web: www.ineco.com See advertisement on page 133
KABA
Kaba Gallenschuetz is one of the leading European suppliers in the field of physical access control, providing special solutions for airports. The company develops, manufactures and distributes tripod barriers, turnstiles, manlocks and revolving doors. All these products are equipped with intelligent drives suitable for connection to electronic access control systems. They can be equipped with various interfaces and sophisticated sensor systems, depending on the individual security level demanded. Kaba has equipped many major airports worldwide with self-boarding and airside separation solutions, boarding pass control and immigration units, as well as other physical access control solutions for staff access and passenger handling. Tel: +49 7223 286 184 Fax: + 49 7223 286 111 Email: ute.nellen@ kaba.com Web: www.kaba-gallenschuetz.de/ See advertisement on page 103
Hassell
Hassell is an international design practice with 14 studios in Australia, China, Southeast Asia and the UK. With more than 900 people and a track record spanning 70 years, the company works globally across a diverse range of markets. An interdisciplinary practice, Hassell combines expertise in architecture, interior design, landscape architecture and planning with integrated sustainability and urban design capabilities. Hassell is proud to have designed a diverse range of aviation projects including awardwinning terminals such as Sydney Airport’s Qantas Domestic Terminal. Web: www.hassellstudio.com See advertisement on page 15
Hok
Hok is a global design, architecture, engineering and planning firm with 24 offices. Hok’s Aviation + Transportation group designs high-performance terminals, hangars, air traffic control towers, intermodal facilities, transit and rail stations, automatic people mover stations, and other transportation facilities. The group has designed 350 projects worth more than US$100bn. Current and recent projects include the Gatwick Airport expansion and modernisation in London; Bengaluru International Airport’s Terminal 1 in Bangalore, India; the Indianapolis International Airport Colonel H Weir Cook Terminal; and the Hamad International Airport Passenger Terminal Complex in Doha. Tel: +1 415 356 8740 Email: tom.darmody@hok.com Web: www.hok.com/airports See advertisement on page 45
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Intos
Intos is an international company that specialises in complete interior finishing and fitting-out of buildings. Over the past 20 years, it has grown to become one of the largest full-service interior contracting companies in the Netherlands. Nowadays, Intos also has an office in Dubai to service its Middle East customers. The company has developed a number of new products over the past few years, including the mono counter, and also produces security-related products and smart and practical solutions for security checkpoints, such as the space-saving search cabin. Intos facilitates innovative projects for many companies in a number of different industries including airports, banks, museums and universities, and its airport division has completed many projects at various facilities around the world. In addition to complete custom-made check-in areas, Intos manufactures all sorts of counters and desks including gate counters, information counters, immigration/emigration counters and ticket counters. Signage and other airport solutions such as lounges, shops and food courts fit perfectly within the scope of Intos. Tel: +31 23 531 9039 Email: airports@intos.nl Web: www.intosairports.com See advertisement on page 63
JBT Aerotech
JBT AeroTech, part of the JBT Corporation, provides integrated gate solutions by supplying passenger boarding bridges, pre-conditioned air equipment, and 400Hz ground power units in fixed and mobile variants. Services include apron management systems, technical support, parts support, maintenance programmes and training. JBT offers exceptional value in all areas. Tel: +1 801 629 3160 Web: www.jbtaerotech.com See advertisement on page 146
Koch + Partner
Koch+Partner, one of Germany’s leading architectural companies, is well-served in all fields of construction and urban planning for public and private sectors, and covers the entire spectrum of the planning process. One main focus is airport planning, beginning with masterplan studies and terminal design, up to interior design and retail planning. K+P provides assistance in the earliest stages of development by preparing and organising architectural design competitions, which can positively influence the future development of an airport. K+P is well-known as the architect of Munich International Airport, and is currently carrying out the process of increasing the existing baggage sorting hall for airport’s the satellite facility. Tel: +49 89 411 88 0 Fax: +49 89 411 88 200 Email: info@kochundpartner.de Web: www.kochundpartner.de See advertisement on page 59
Kohn Pedersen Fox Associates
Kohn Pedersen Fox Associates (KPF) is one of the world’s pre-eminent architecture firms, providing architecture, interior, programming and masterplanning services for clients in both the public and private sectors. Operating as one firm with six global offices, KPF is led by 24 principals and 25 directors. The firm’s 600+ staff members come from 43 different countries, speak more than 30 languages, and include more than 80 LEED-accredited professionals. Tel: +1 212 977 6500 Fax: +1 212 956 2526 Email: info@kpf.com Web: www.kpf.com See advertisement on page OBC
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150 INDEX TO ADVERTISERS
L-3 Security & Detection Systems
With more than 50,000 systems deployed and supported around the globe, L-3 Security & Detection Systems (SDS) is a leading supplier of security screening solutions. It provides advanced systems for checked baggage inspection, and checkpoint and air cargo screening. For more than 30 years, L-3 SDS has developed and manufactured products using advanced technologies that include 3D computed tomography; automated, conventional and high-energy x-ray; radiation detection; active millimetre wave imagefree people screening; metal detection; and energetic trace explosives detection. Working with regulatory agencies and airport operators worldwide to develop effective inspection systems, L-3 SDS remains at the forefront of technological advancements that improve detection rates and operational efficiencies. Tel: +1 781 939 3800 Email: inforequest.sds@L-3com.com Web: www.L-3com.com/sds See advertisement on page 84
LeighFisher
LeighFisher has provided a comprehensive range of industry-leading business and facilities planning advisory services to meet the evolving needs of airport owners, developers and managers globally for more than 65 years. It has built its practice around the concept of combining demandbased facility planning with creative business and financial planning and economic regulation to deliver technically superior, financially viable results. LeighFisher has more than 100 dedicated aviation consultants located in offices in North America, Europe and Asia. North America tel: +1 650 579 7722 Europe tel: +44 20 7087 8700 Asia tel: +91 11 2692 0506 Email: inquiry@leighfisher.com Web: www.leighfisher.com See advertisement on page 129
Lindner
Lindner is a leading contractor and supplier for airport projects. The company specialises in producing and installing products for the interior and exterior of airports, office buildings, railway stations and institutional buildings. Lindner offers integrated design of manufactured and supplied products such as ceiling systems, floor systems, lighting systems, heating and cooling technologies, wall linings and claddings, doors, roofing systems and façades. Together with its own research and development department, designers create customised solutions for clients’ individual needs. These solutions are developed and produced according to all common international standards. Tel: +49 8723 20 3672 Fax: +49 8723 20 13483 Email: airports@Lindner-Group.com Web: www.lindner-airports.com See advertisement on page 55
Passenger Terminal World | Showcase 2014
Losberger
Losberger is one of the world’s leading manufacturers and renters of temporary and portable clearspan structures. Losberger Group manages halls and tents, key passenger handling and logistics requirements for airports quickly and in a professional and dependable manner. Losberger FlexiTerminals are quick to set up and come equipped with everything required by international safety standards for handling passengers and goods. FlexiTerminals are also professional and particularly cost-effective solutions for building renovations, refurbishment operations, new building projects and creating an immediate increase in passenger handling capacities for large events. Hangars for small and large aircraft are similarly quick to assemble and rapidly provide much-needed additional space. Tel: +49 7 066 9800 Fax: +49 7 066 9802 32 Email: losberger@losberger.com Web: www.losberger.com See advertisement on page 137
Naco
Naco is an independent consultancy and engineering firm, specialising in every aspect of airport development. With more than 60 years of expertise in aviation, it offers integrated, full-service planning, design and engineering services for airports and all associated facilities. Naco is a subsidary of Royal HaskoningDHV, an independent international engineering and project management consultancy service provider with 7,000 professionals in 100 offices in 35 countries around the world. Naco is one of the key players of the Business Group Aviation together with InterVISTAS Consulting Group and Integrated Project Management. This combination of knowhow enables Naco to provide multilevel services and leading-edge solutions for the sustainable development of the aviation sector. Tel: +31 88 348 1300 Fax: +31 88 348 1302 Email: naco-haag@naco.dhv.com Web: www.naco.nl See advertisement on page 51
Materna
As a pioneer in automating the passenger journey from check-in through to boarding, Materna offers airports and airlines various solutions covering all passenger touch-points: check-in, baggage dropoff, security and boarding. These include CUSSbased applications for kiosk, online or mobile check in; automated self-service bag-drop; and solutions for secure access and self-boarding. With more than 20 years of experience, Materna helps minimise costs and, at the same time, increase efficiency and security. As part of Materna’s integrated passenger services, new baggage handling solutions enable a completely automated passenger and baggage check-in. Airlines and airports benefit from Materna’s services as they can be integrated easily into existing systems using excellent technology know-how. Tel: +49 231 559900 Fax: +49 231 5599100 Email: www.materna-ips.com Web: marketing@materna-ips.com See advertisement on page 93
NCR
NCR, a global leader in consumer transaction technologies, is helping travel providers transform the travel experience by making every day easier for their customers at home, en route, and once they reach their destination. NCR is redefining how airlines, airports, hotels, car rental agencies and other travel providers interact with their customers throughout the journey, applying its retail, financial and hospitality expertise to drive revenue, efficiency and loyalty. Visit NCR’s website or write to the company to learn how it can help you make every interaction with your customers an exceptional experience. Email: www.ncr.com/travel Web: travel@ncr.com See advertisement on page 101
Nerak Matteograssi
Matteograssi has been committed to soft leather and coach hide craftsmanship since 1880. The company is a leader in the international market for the production of design furniture for residential, office and contract fields. The high-quality, well-designed products are the result of years of experience that show the results of discovering new materials to combine with coach hide and soft leather – such as glass, steel and wood. Customisation, such as anchoring to the floor or special sizes, are possible as all Matteograssi’s products are manufactured by skilled workers who are specialists in the use of genuine leather. Tel: +39 036 286 621 Fax: +39 036 286 6292 Email: contract@matteograssi.it Web: www.matteograssi.it See advertisement on page 53
Based in Germany, Nerak is a world-leading manufacturer of specialist vertical conveying equipment for packed goods and bulk material. S-shaped or C-shaped continuous vertical conveyors are the company’s core products. These are designed to meet the needs of any kind of packed goods, such as cartons, totes and boxes, beer kegs, loose luggage, sacks and bags, and anything else that has to be conveyed up or down. Nerak’s continuous vertical S- and C-shaped conveyors serve between two levels with high capacity. Reciprocating lifts operate between multilevels in a very cost-efficient way. All Nerak vertical conveyors and lifts help reduce total cost of ownership by offering a small footprint and virtually maintenance-free operation. Tel: +49 5084 944 0 Email: Sales@Nerak.com Web: www.Nerak.com See advertisement on page 117
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INDEX TO ADVERTISERS 151
Northrop Grumman Airport Systems Northrop Grumman Airport Systems is an international provider of real-time technology that enables the improvement of operational efficiency, the customer experience and predictability of demand. Airport Realtime Collaboration (ARC) is the award-winning system encompassing innovative processing techniques to power real-time decision support tools. Providing a holistic real-time view of airport performance, ARC delivers accurate and timely information allowing all stakeholders to operate efficiently together. The ARC portfolio is made up of ARC Analytics, A-CDM, ARC Passenger Flow, and ARC Professional Services. The Airport Systems team offers expertise and support gained from many years’ experience in airport management and operations. Email: w.allan@uk.parkairsystems.com Web: www.northropgrumman.com/arc See advertisement on page IBC
Nurus
With its sustainable and innovative design approach, Nurus serves the professional office furniture sector with more than 100 dealers in 30 countries. Now in its 86th year, Nurus is a worldwide brand with the innovations it has brought into the office furniture market. With many international awards, such as IF, Red Dot, Designpreis, Good Design and Design Turkey, Nurus is the top design award winner in Turkey to produce humancentred products for work and living spaces. With its range of products including executive systems, operational systems, office/task chairs, seating units, storage units and panel systems, Nurus leads the way as a one-stop supplier. Tel: +90 212 2696300 Email: export@nurus.com Web: www.nurus.com See advertisement on page 40
Parsons Brinckerhoff
Parsons Brinckerhoff provides a full range of consulting, financial and operations services to owners and operators of airports worldwide. The firm offers airside and landside services, including extensive experience in multimodal access at airports. A specialist service of the firm is its expertise in the concept of the aerotropolis through its association with Dr John Kasarda. Other specialist services include public private partnerships; environmental studies; access and transit studies; financial and economic analysis; and building engineering (through Heery, the company’s US buildings arm). Tel: +1 214 583 3403 Email: boggusr@pbworld.com Web: www.pbworld.com See advertisement on page 57
Royal Boon Edam
With the increasing globalisation and growing passenger numbers, the demands we put on managing the passage of people through airports grow. With over 140 years of experience in engineering quality entry solutions, Royal Boon Edam has become an expert in helping airports to create future-proof solutions to manage the flow
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of passengers through these mobility hotspots. The company offers solutions that can be integrated with the latest innovative technologies including 2D barcode, mobile, NFC and biometric readers; for different airport processes including security checks, automated border-crossing, self-boarding and personnel security entrances. Tel: +31 299 38 08 08 Email: bsn@boonedam.com Web: www.boonedam.com See advertisement on page 107
Siemens
For airports and airlines, Siemens has become a leading supplier of flexible and efficient solutions, products and services. Siemens is a reliable and capable partner for airport processes between landing and take-off. As an integrated supplier, it provides innovative answers to airport operating companies for optimising the efficiency of all aspects of their operations. Siemens looks at the big picture – from baggage and cargo handling, to flexible IT infrastructures, up to efficient services. Tel: +49 911 654 7062 Email: info.airports@siemens.com Web: www.siemens.com/airports See advertisement on page 75
Simtra Aerotech
Headquartered in Sweden, Simtra AeroTech is a leading developer of software solutions for aviation and transportation planners, designers, engineers and architects worldwide. Delivering innovative technology and functionality enhanced over the course of more than 20 years in the industry, products include PathPlanner, Obstacle Surface Planner and Aircraft Data Viewer. Today, Simtra is proud to have satisfied customers in more than 60 countries worldwide. Tel: +46 31 60 43 60 Email: info@simtra.com Web: www.simtra.com See advertisement on page 113
Strulik
Strulik has more than 25 years’ experience as a specialist supplier of engineering solutions for diffusion systems in special occupied environments. One major field of Strulik’s work is in airport terminals. Being involved at an early stage of a project enables Strulik to assist design engineers, architects and contractors in all phases, from pre-design to handover. This includes building simulation studies, and the design and manufacturing of air diffusers. With its objectspecific and bespoke solutions, Strulik commits to high quality in function and design, and offers a full warranty of function for the supplied system. Email: duisburg@strulik.com Web: www.strulik.com See advertisement on page 135
ThyssenKrupp Airport Systems
ThyssenKrupp Airport Systems is one of the leading suppliers of global gate solutions. The company builds and maintains passenger boarding bridges, with more than 4,000 units installed worldwide. Based in Mieres, Spain, the company also focuses on developing equipment for the airport industry and, in particular, on auxiliary equipment. ThyssenKrupp Airport Systems accompanies its clients from the design consultancy phase, through to the handover and beyond, with excellent operation and maintenance services all over the world. Its expertise allows it to successfully handle projects of any size or type, meeting the individual clients’ needs. As part of ThyssenKrupp Elevator, the company for the group’s elevator activities, ThyssenKrupp Airport Systems can offer its customers 24/7 service almost anywhere in the world. More than 199,000 employees work for the group worldwide, achieving sales of more than €53bn. Tel: +34 985 446820 Email: info.airports@thyssenkrupp.com Web: www.thyssenkrupp-airports.com See advertisement on page 111
Transoft SnoozeCube
Created by New Zealander Larry Swann in 2005 and launched in Dubai International Airport’s Terminal 1 in October 2011, SnoozeCube is an innovative sleeping pod inspired by the pursuit of efficiency of space and functional comfort. The sleeping pods are modular in their design, meaning they can be installed and dismantled easily. Each one offers a comfortable bed, a touchscreen internet-enabled TV, air-conditioning, internet outlets, alarm and adjustable ambient lighting. The soundproofed pods use medicalgrade materials that are easy to clean, and they are accessed using a swipe card system so that they are secure at all times. Tel: +97 142 244 113 Email: info@snoozecube.com Web: www.snoozecube.com See advertisement on page 125
Transoft Solutions provides computer-aided design software used by the engineering industry in more than 120 countries. AeroTURN Pro 3D, Transoft Solutions’ state-of-the-art software for airside design and planning, is the choice for many airport authorities and consultants. With a library of more than 350 aircraft and 300 passenger boarding bridges, engineers and planners can simulate aircraft manoeuvres, jet blast envelopes and support vehicle operations, to check for clearance, accessibility and traffic patterns at various airport facilities. AeroTURN Pro 3D’s core functionality includes SmartBridge technology that displays real-time bridge slope calculations, operating limits, graphical elevation views, and warnings during the docking process. Tel: +1 604 244 8387 Email: info@transoftsolutions.com Web: www.transoftsolutions.com See advertisement on page 87
Passenger Terminal World | Showcase 2014
152 INDEX TO ADVERTISERS
TranSystems
TranSystems is a full-service, ENR Top 500 AEP firm with more than 900 professionals providing design services for many of the Top 50 domestic airports. Over the past two decades, TranSystems has performed feasibility studies, architectural planning and design and construction management services for the development of passenger terminals, ConRACs, retail outlets, and cargo/hangar facilities; and security programs for major airports and military installations throughout the USA. Its current clients include airport authorities; major freight carriers; and major passenger carrier airlines. Tel: +1 267 546 0061 (Gary Luczak, senior VP) Email: gmluczak@transystems.com Web: www.transystems.com See advertisement on page 61
Type22
Type22 delivers baggage handling products for airports and airlines to make hassle-free baggage handling the norm. The company’s products are simple to use and are designed to fit seamlessly into the airport environment. The result is surprising in its simplicity: Type22 promises not only carefree baggage handling, but also offers a complete solution that relieves airports and airlines from all hassles. Type22 solutions are installed at Geneva Airport, Hong Kong International Airport, London Heathrow and Brussels Airport. Tel: +31 15 256 93 00 Email: info@type22.aero Web: www.type22.aero/www.scanfly.aero See advertisement on page 122
and complete fit-out of airport terminal buildings. Recognised as a leading solutions company, UFL is now celebrating over 50 years’ experience in the commercial fit-out industry. With offices in New Zealand, Australia and Hong Kong, its services include planning, detailing, supply, installation and servicing of all interior furnishing elements including seating, counters and passenger guidance systems. UFL utilises the experience and expertise of its design, planning, engineering and manufacturing departments to enable the company to create functional and customised solutions to suit specific requirements. Tel: +64 9 828 1000 Email: info@ufl.co.nz Web: www.uflairports.com See advertisement on page 67
USM Airportsystems
USM (Ulrich Schärer Münsingen) stands for timeless design and the highest levels of quality. The successful Swiss company, which specialises in furniture systems, employs around 400 people at its headquarters in Switzerland and at its sister companies in Germany, France and the USA. The manufacturer is also represented in over 30 countries worldwide via a network of sales partners. USM modular furniture, which is assembled using three basic elements, can be dismantled and reconfigured at any time. It can be organised individually and supplemented with new elements without any problems. Tel: +41 31 720 7080 Fax: +41 31 720 7088 Email: j.meinel@usm.com Web: www.airport.usm.com See advertisement on page 69
Vanderlande
UFIS Airport Solutions
UFIS Airport Solutions (UFIS-AS) is a specialist design, consulting and service provider to airport authorities, ground handlers and airlines worldwide. A major component of UFIS-AS’s provision to the airport business is the UFIS IT solution, an advanced flight information package that modularly caters for all aspects of airport operations and management. UFIS also includes an integrated business process management application that enables users to easily define business processes and the associated milestones. Status information is entered via UFIS-enabled mobile devices. Thus, operations management gets up-to-the-second information on the state of operations. Tel: +49 6151 368 1725 Fax: +49 6151 492 7681 Email: solutions@ufis-online.com Web: www.ufis-as.com See advertisement on page 91
UFL International
UFL International is a New Zealand-based design and manufacturing group specialising in the partial
Passenger Terminal World | Showcase 2014
Vanderlande Industries provides efficient, fast, safe and robust baggage handling systems, IT solutions and services, from check-in to make-up, as well as for transfer and arrival baggage. With over 600 references from regional to large international hub airports worldwide, the company is a leading supplier offering all available baggage handling technologies, including integration of robotics and RFID. The company aims to build long-term partnerships with airport operators, extending from concept analysis and design, to lifetime operations support. Vanderlande is a global player with a presence in all key regions of the world. Tel: +31 413 49 49 49 Email: info@vanderlande.com Web: www.vanderlande.com See advertisement on page 81
Vitra
Vitra has been contributing to modern aviation with its furniture for more than 50 years. New products and concepts are developed by applying a diligent design process, bringing together Swiss engineering excellence with the creative genius of leading international designers. The company supports the airport industry with intelligent, inspiring and durable solutions. Vitra’s innovative approach is reflected in a range of products that can be used in many operational areas of an airport: check-in, information desks, passport control, air traffic control, business lounges, food
courts, back offices and gate seating. Tel: +41 61 377 0000 Email: airport@vitra.com Web: www.vitra.com/airport See advertisement on page 43
Walter P Moore
Walter P Moore is an international company of engineers and innovators who solve some of the world’s most complex structural and infrastructural challenges. Providing structural, diagnostics, civil, traffic, transportation engineering and parking consulting services, Walter P Moore engineers solutions that are cost- and resource-efficient, as well as forward-thinking, and which help support and shape airports worldwide. Walter P Moore’s airport experience includes designs for new and renovated terminal buildings, parking garages, rental car facilities, air traffic control towers, automated people-mover infrastructure, hangars and other types of facilities. Founded in 1931, the business has more than 300 professionals working across 13 US offices and four international locations. Tel: +1 800 364 7300 Email: bhanuschak@walterpmoore.com Web: www.walterpmoore.com See advertisement on page 4
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World Health Networks
World Health Networks, in partnership with the World Heart Federation, is bringing state-of-theart, non-invasive self-service health stations to airports around the world, at no cost to the airport or its passengers. These medical devices are also made available to airport and airline employees, as they are located in the terminal concourses. World Health Networks has announced the formation of the Coalition for Healthful Airports, which will become a comprehensive repository of worldwide health and wellness programmes and initiatives in airports. The coalition will provide the industry with access to best-practice recommendations for innovation in passenger services. Tel: +1 212 554 3660 Email: Lon.vonHurwitz@WorldHealthNetworks.com Web: www.worldhealthnetworks.com See advertisement on page 131
Zafire
Zafire’s powerful suite of next-generation aviation software solutions offers a richly featured and flexible product. It delivers an enhanced passenger experience, as well as operational efficiency gains and massive cost savings – for airports, airlines, and ground-handling companies. The company’s cloud-based solutions are always easy to use, intuitive and reliable, and require little training. Visit Zafire’s website for information on its flagship BRS system, FirstBag and the multiple smartphone and tablet apps it has developed for passengers and operational teams on the ground. There’s also FirstRamp, the first fully web-enabled ‘complete service management system’ to be launched in the aviation industry. Tel: +44 1295 701 810 Email: info@zafire.com Web: www.zafire.com/aviation See advertisement on page 7
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AR C
S:270 mm
THE VALUE OF
COLLABORATING TO CREATE A GREAT PASSENGER EXPERIENCE. Airport Realtime Collaboration (ARC) is designed to provide today’s airport community with accurate and timely information that delivers efficiency gains and significant cost savings. Airport Collaborative Decision Making (A-CDM) and improved Passenger Flow Management mean a smoother journey through the airport for all your customers.
THE VALUE OF PERFORMANCE.
© 2012 Northrop Grumman Corporation
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kohn pedersen fox associates Fostering Global Connectivity Through Well-Designed Facilities
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