NATIONAL COAL MINING MUSEUM
Unique Group Visits
for England
2013/14
n io t a m r o f in l ia t n e Ess for planning your visit
Opening 10am – 5pm every day except 24 – 26 December and 1 January. Visits outside normal opening hours are available by prior arrangement for groups of 19 or more: please contact the Museum for further information on availability and charges. Address/contact To enable us to make your visit a success, we encourage you to call our group booking officer to discuss your requirements, for more information or help with planning your visit. Please contact the booking officer at: Caphouse Colliery, New Road, Overton, Wakefield, WF4 4RH T: 01924 848806 E: bookings@ncm.org.uk W: www.ncm.org.uk Location The Museum is on the A642, halfway between Wakefield and Huddersfield, easily accessible from the MI (Junction 38 from the south or Junction 40 from the north) and the M62.
www.ncm.org.uk/groups
Admission/parking/booking Admission and coach parking are free. Underground tours are free if booked on arrival. However, as they tend to book up quickly, especially during busy periods, groups are advised to make a pre-booking as far in advance as possible. For groups booking to visit during the school holidays there is a booking fee of £20. At all other times no fee is charged. A small refundable charge is made for all visitors going underground, please see overleaf for details in ‘Underground Checks’. Cancellation of Bookings Due to staff costs, any visit cancelled with less than 7 days’ notice will incur a cancellation fee of £30. In the event of a cancellation with more than 7 days’ notice, no fee is payable. Access Although the Museum occupies a large, former industrial site, every effort has been made to provide maximum access for visitors with disabilities. Wheelchairs can be accommodated on the Underground Tour but, for safety reasons, this is limited to two per tour. If your group includes members with disabilities, please call in advance to discuss any specific requirements.
Group services/ facilities Arrival/coach drivers For pre-booked groups a meet & greet service is available. Coach drivers receive a free drinks voucher and, if you book a catering package for a minimum of 10 people, we also offer a free meal voucher for your driver. Talks and Tours You may choose to explore the Museum independently, but we also offer a number of tailored talks, tours and demonstrations for pre-booked groups. One of these lively sessions, led by our curators, guides or living history interpreters, can be a great introduction to the Museum, tailored to fit the time you’ve got available, or as a way of digging deeper into a particular aspect of the Museum or a subject that’s of interest to your group. For information on suggested visits/themes, please see/request our ‘Group Talks and Tours’ brochure, or visit www.ncm.org.uk/groups to read or download it. Underground Tours Underground tours are in parties of up to 19 people plus a guide. Our staff will divide your party at the Museum. If your party consists mainly of children there should be at least 2 adults with each group of 17 children. We provide a safety helmet, battery and light for each visitor. The temperature underground is 12°C (55°F); we recommend warm practical clothing and sensible shoes. Please note: children under 5 years old are not permitted underground. Underground tour notes are available in Chinese, French, German, Spanish and Urdu. Underground Checks All visitors who take part in an Underground Tour are required to purchase a check (cost £2).This enables us to track who is underground at any given time. After your tour your £2 fee will be refunded or you can keep your check as a souvenir of your visit and the money will be used towards the running costs of the Museum.
Fully-licensed Catering Special catering packages/menus can be arranged for morning coffee, afternoon tea, hot and cold lunches and out-of-hours visits.The café seats up to 80 people and we also have function rooms available for bigger groups or private dining. Morning coffee/afternoon tea prices start from £3, 2-course lunch from £7. Full payment is due on or before the date of your visit, and can be made by cash, debit/credit card, or cheque made payable to NCMME. Alternatively, invoicing can be arranged if agreed at the time of booking. Retail The well-stocked Museum shop offers a wide range of souvenirs and gifts to suit all budgets. 10% group discount in the shop Simply order your vouchers upon making your group booking to the Museum and we'll have them ready for your group on arrival at the Museum. Or, if you prefer, we can email them to you. All special offer vouchers must be ordered when making a booking and will be issued to the group organiser or coach driver on arrival at the Museum. Terms & conditions for all offers: 1 offer voucher per group member only. All vouchers are valid for pre-booked groups only. All vouchers are non-transferable and there is no cash alternative. Only one transaction per voucher. All vouchers are subject to availability.Vouchers must be presented in order to receive discount. Vouchers for the shop may only be used on specified date of visit and can only be redeemed on full price items in the gift shop. Not to be used in conjunction with any other offers. Please see individual vouchers for further terms relating to individual offers. Please note that these offers are currently not available for school visits.
Your Visit Please allow a minimum of around three hours for your visit. The underground tour takes approximately one hour and twenty minutes, although shorter tours can be pre-arranged. Familiarisation visits by group organisers are welcomed - please contact us to make arrangements. Registered in England & Wales as a Limited Company by Guarantee No. 1702426. Reg. Charity No. 517325.VAT Reg. No. 457 548 314. Reg. Office: Caphouse Colliery, New Road, Overton, Wakefield, West Yorkshire, WF4 4RH
www.ncm.org.uk/groups