Workplace Trends Booklet

Workplace Trends

I n s i g h t s a n d I n n ovati o n

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Content Wor k i n g A gi le 0 4 Wha t d o wo r kers wan t ?

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S t a r t u p c u lt u re 1 4 Te c h n o log y an d t h e fu t u re

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B ri n g i n g H yg g e to t h e o ffic e

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Ne w P rod u c t s 32 I nsi gh t f u l E n viro n men t s

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Be Agile. Hack You r Space.

How empowering people to change their workplace can accelerate the adoption of Agile What if you could improve productivity 300 to 400 percent? It can be done by working in Agile ways and doing a great job implementing Scrum, a common Agile framework. That’s what Jeff Sutherland, co-author of the Agile Manifesto and co-creator of Scrum, has learned through extensive field research. Information technology teams are seeking to capture this speed and dexterity as they are pulled front-and-center within their organizations racing to capitalize on digital transformation. How can companies help set the right direction amidst a chaotic background?

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Complexity has dramatically changed in just a few decades,” says Stefan Knecht, manager for Munich-based it- economics, an Agile consultancy operating across Europe.

“Things used to be easier. Now, we have smartphones in our pockets that have more computing power than Apollo 11. Complexity requires a different procedure. Agile methods systematically reduce uncertainty in situations that you cannot plan for.

Conventional methods can’t do that.

Steelcase has developed key concepts for a workplace in transition, seeking simplicity on the other side of complexity. To accelerate the execution and development of new ideas, Steelcase IT teams are starting to work in more Agile ways. Some are adopting Scrum. Agile can take a long time to perfect and teams are always improving their practice. A profound experiment is underway within Steelcase to help people understand and embrace these new ways of working and to learn how place can help the culture change and adapt more quickly. With a commitment to prototyping new ideas within the company first, the IT team set out to improve learning and innovation in a quest to make lasting changes internally and share what they learn throughout the journey.

Dr. Jeff Sutherland Software developer Co-Creator of Scrum United States

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“

The business changes. The technology changes. The team changes. The team members change. The problem isn’t change, per se, because change is going to happen; the problem, rather, is the inability to cope with change when it comes.

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Desire Vs. Realit y People give lackluster scores to the ancillary spaces their companies provide today. Digging deeper we saw what’s behind the ho-hum ratings.

General Satisfaction 2.46

53% Ability to support the work people 2.25

Say they can’t find the right type of spaces they need

40% Say they don’t have enough informal space

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Every human interaction is a learning moment. Organisations must notice and understand how and when these learning opportunities are happening and figure out how best to interact with each other when they happen.

Kim Dabbs Director, Workplace Consulting Steelcase Inc. Germany 8|

What do workers want?

People know what they don’t want at work - a sea of bland, uniform spaces where ideas go to die.

In fact, a recent Steelcase study of global office workers found that although 77 percent of people have their own assigned workstation, the vast majority - 87 percent - spent two to four hours every day working someplace else.

Monotony is a huge motivator - just over half of people say they need an escape from working in the same place during their day. They’re also seeking deeper relationships with colleagues.

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Here’s w ha t peop le s a y they n eed..

Inspiring spaces for social interaction Quick, informal connections with peers 41% Collaborative teamwork 28%

Privacy Use informal spaces for quiet or focus work 24%

Physical and Emotional Comfort Better ergonomics 37% More comfortable, inviting and inspiring workspace 47%

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How to improve informal spaces...

More views of nature of greenery 45% Better support for informal interactions 41% Private spaces for acoustic and visual privacy 38% Better ergonomics 37% Flexible furniture 43%

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Younger and older generations agree, everyone likes informal spaces and uses them regularly but for different reasons.

Dynamic workplace

The Age Factor

Millennials are more likely to use dining/bar spaces to do focus work while older generations use the spaces for collaboration ans socialisation.

Need s

Wellbeing

Physical, cognitive & emotional

Organisational Support

Permission to work in new ways

Range of Dive rse Spaces

Connections, privacy & comfort

B asic Te chnology Power & Wi-Fi 12 |

What workers want

Hierarchy of Office Needs Just as people have basic needs in life like food, water and safety, people have different needs at work too. In the office, organisations must provide people with technology, a diverse range of spaces that support different types of work and permission to use these spaces if they expect them to thrive.

According to the study, most organisations only provide people with technology and permission to work in informal spaces. But what’s missing is the range of spaces where people want to work that support their physical, cognitive and emotional wellbeing.

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Think like a Startup What is Startup Culture?

Companies of all sizes are on a mission to create agile, authentic environments packed with personality, passion and self-expression. We call this startup culture.

Research covering talks with entrepreneurs to learn how they craft their teams, what they value and how they foster a culture that retains engaged employees.

The research also extended to include intrapreneurs. These people work around organizational policies and legal structures on highly confidential projects, bringing an entrepreneurial spirit and startup culture to the large companies in which they work.

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Passion Is at the core of an entrepreneur’s business. This passion, whatever it may be — passion for community, revenue or environment — becomes the heart of the business.

Personality Is key for startups. For many entrepreneurs, this exhibits itself in the curation of unique items for their space: reclaimed or repurposed wood, rich materials and commissioned artwork. Feeling comfortable in the workplace is the first step to being engaged and productive.

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Four Themes

Agility Is critical for the fast exchange of ideas, strategy pivots and action items — all directly impacting business results. It’s also important for the physical space to remain agile and allow for workers to move between standing height tables, traditional desks and lounge settings to maximize collaboration and ideation.

Authenticity Celebrates each person and the diversity they bring to the team. The freedom to truly be yourself without compromise is the holy grail of the entrepreneurial ecosystem.

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Future Wo rk What today’s trends are saying about tomorrow Technology is rapidly altering how we live and work. We love the new conveniences that our devices deliver. But as technology becomes a coworker and even a personal companion, we aren’t always sure how we really feel about it.

As the digital revolution gains momentum, it’s important to imagine and prepare for what the impacts may be. Because it’s not just about technology; it’s also about our human experiences—including at work where most of us spend so many of our awake hours. The more we productively interact with machines, the more important our creativity, values and passions will become.

Are you ready to respond to tomorrow’s possibilities? What patterns for the future can you see in these trends happening today?

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20 billion digital devices will be connected by 2025, nearly three times the world population.

About 60% of all occupations could see 30+% of their activities automated with today’s technologies.

84% of enterprises believe investing in artificial intelligence will lead to greater competitive advantages.

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40% of today’s Fortune 500 companies are predicted to disappear in 10 years.

Across businesses, executives indicated their investment in artificial intelligence would be 300+% greater in 2017 compared with 2016. But one year later, more than 60% believe they are behind in their digital transformation.

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41% of respondents to a recent survey reported feeling hopeful about their future at work “most of the time” or “almost always.”

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Skilling up- for an AI-powered world involves more than science, technology, engineering and math. As computers behave more like humans, humanities and social sciences will become even more important...

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100,000

300,000

Robots have been built over the last five years, since Amazon bought robot maker Kiva Systems.

People were also hired despite this increased investment in technology.

206% Brands connected to human wellbeing outperform the stock market

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Companies that invest in employees’ technological, cultural, and physical work environments have more than four times the average profit and more than two times the average revenue compared to companies that don’t.

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Bringing the Hygge to the office.

New Interior Solutions Hygge is a Danish word used to acknowledge a special feeling or moment. It can be alone or with friends, at home or out, ordinary or extraordinary, but it is always cozy, charming or special.

The word “hygge” is derived from the Norwegian word for “wellbeing.”

There are similar concepts in other cultures. The feeling of gemütlichkeit has a close meaning in German. The central themes for all of these, regardless of origin, is a feeling of wellbeing, comfort or coziness, and often, a sense of belonging and community.

Why does it matter?

There’s mounting evidence that the Danish way of life benefits people. The 2016 World Happiness Report commissioned by the United Nations ranked Danes as the happiest nation on earth. There are, of course, many reasons for this including a healthy economy, stable and near full employment and one of the best education systems in the world.

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How does Hygge connect to the workplace?

The design of the physical space, whether it’s the living room in your home or the enclave in your office, is crucial to fostering this sense of comfort and wellbeing.

In today’s workplace, people are seeking inspiring spaces that make them want to come to work. Organizations are focusing on the holistic wellbeing of their people supporting how people feel emotionally and physically and how they work to solve problems.

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How does it support wellbeing..

Research has identified today’s workplaces are an underutilized tool that can support employee wellbeing. At the same time, the work environment may be unintentionally impeding collaboration and innovation.

Extensive portfolio of supplies

Providing more comfortable places where employees can work, meet and socialize can help.

These spaces promote movement as well as a variety of different postures (standing, lounging, perching) supporting physical wellbeing. These relaxing, cozy spaces support emotional and cognitive wellbeing by giving people places to concentrate without distractions or the chance to rejuvenate.

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New Interior Solutions

Hy g Collaborative workspace

How does it support collaboration..

Many large global organisations are asking people to leave home offices and come back to the workplace. They know collaboration can improve creativity and speed up innovation. But, if people come back to the same traditional environment with closed offices and high partitions, how can we expect a more collaborative culture?

Providing inspiring and comfortable spaces away from traditional workstations encourages chance encounters and face-to-face communication that build a closer-knit community and can improve productivity. These planned or unplanned moments help employees know and trust one another — a critical foundation for working together effectively. Inspiring spaces can also be used as a tool to help shift corporate culture because place shapes how people behave and behavior over time is culture. All this can lead to greater employee engagement which has an impact on the bottom line.

As we begin to rethink our work environments, maybe we can take some lessons from the Danish way of life.

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“

If we want the best from our people, and the best results for our organisations, we need to lead without fear and make our workplaces safe places to try things, make mistakes and learn from those mistakes.

Rich Sheridan CEO, Chief Storyteller Menlo Innovations United States

New Products New solutions for creating places where people want to work promoting an agile workspace. Here are some of our latest products of the month.

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Note Whiteboard by Lintex Note is a writing board that is both mobile and fixed. The board is double sided, with two magnetic ceramic steel surfaces. Note is manufactured with a lightweight core that makes it light enough to carry around. It can easily be hung using the included bracket or used leaning against a wall for spontaneous meetings. Perfect for collaboration areas.

Calvert by Sixteen3 Inspired by Calvert Vaux, the mastermind behind New York’s Central Park, this modular system allows you to break up spaces to create areas to focus, collaborate, relax and inspire. Steel frame walls, available in three heights, act as room dividers, with the louvre-style grid pattern diffusing visibility between areas without creating a definite wall.

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Share It Collection by Steelcase Share It boasts a broad range of elements which consistently meet the storage needs of any office. This diverse portfolio includes items tailored specifically for personal storage as well as shared resources for team areas.

Bivi by Steelcase Bivi desk system stands out in the workplace. Its modular design and many accessories bring a sense of startup culture to any workplace.

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Relic Cloud by Frovi The Relic Cloud offers a unique combination of trend-setting features in one multi-purpose table. Enhancing the existing Relic range, this stunning centrepiece embodies biophilic design, stimulating agile working.

The table is completely customisable and designers are able to create and tailor their own Cloud environment”, resulting in a space where “materials, biophilic design and lighting coexist”.

MN_K by Steelcase MN_K is a versatile seating solution for the whole workplace, offering areas for collaboration, focus, connecting with colleagues and hosting guests. Modular and with a fresh design, it responds to all of the needs of today’s workspaces.

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Away from the Desk by OrangeBox Away from the Desk is a soft upholstery system designed to answer the rapidly changing needs of the workplace as we migrate away from personal desks with their fixed and tethered technology towards shared, collaborative spaces and furniture.

£35m The largest provider of workplace furniture with circa £35 million of product spend to leverage the best prices

£ 2 .4 b Security from Steelcase our parent company, a $3.1 billion worldwide organisation

4,172 Client orders processed annually

200,000 In the last year IE have delivered more than 200,000 items of furniture

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100+

Workplace designers who are at the heart of how we turn insights and ideas into workplaces that inspire people.

We provide a complete range of products from over 200 manufacturers

Who is I n s i gh t f u l E n v i ro n m e n t s?

We are specialist workplace integrators that plan, create and supply integrated furniture, technology and service solutions for many of the UK’s leading organisations.

We work with businesses who want to inspire their people through changes to their working environment. Businesses who, like us, are willing to embrace change in order to unleash the potential of spaces, people and businesses.

Our size and scale, backed by our in-house resources, logistics centre and warehouse enable us to look after all your furniture and technology needs, helping you to identify ways that your furniture and space usage can help achieve your wider business goals.

Insigh t s

Wo r k pl a ce d es i g n

Businesses around the globe are facing critical workplace challenges that if addressed properly, can be used as opportunities for competitive advantage.

Our workplace design team are at the heart of how we turn insights and ideas into workplaces that inspire people.

• Real estate optimisation • Enhance collaboration • Attract, develop and engage people • Build brand and activate culture • Wellbeing at work

Furniture specification & procurement Furniture solutions are the core of our business.

We deliver a fresh approach, marrying unparalleled insight, expertise and experience with the best service platform in the industry.

Inte gra te d wo rkp l ac e te c hno l og y We can help you to integrate innovative technology and collaboration tools within the design of your workspace. Our systems deliver the highest levels of engineering standards and quality, backed by great support.

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The team includes interior designers, detail design technicians, 3D visualisers, furniture and graphic designers.

We offer a bespoke design service and often collaborate with your other professional teams, sharing our insights and expertise.

G ra p h i c d es i g n Experiential graphic design employs wayfinding and environmental graphics to send a larger message about your workplace. It also communicates a value proposition that appeals to employees and clients alike creating positive experiences that can be associated with your company.

Moves We know that each and every office move is unique, needing careful planning, project management and communication.

We can move, protect and reinstall your assets quickly and professionally ensuring minimum disruption to your business.

Ins ig ht s

Workp la c e D es i g n

Furnit ure

G ra p h i c d es i g n

Te chn o l ogy

Moves

Ste e lcas e Description of Steelcase’s Background and Origin The world of work has changed. Today, we live in an interconnected world and this has had broad implications for the role of the workplace. technology has given For over 100 years, Steelcase has been bringing human insightAlthough to business by studying howpeople people work, wherever they and independence, we still seek out others to get work done. work. Those insights canfreedom help organizations achieve a higher level of performance by creating places that unlock the promise of their people.

To effectively tackle today’s business problems, it takes collaboration and co-creation - making the role of the workplace more vital than ever in helping people connect to other people, to information, to their tools and to the culture of their organization. In a world where connecting

Steelcase began in 1912 as The Metal Office Furniture Company in Grand Rapids, Michigan. From the beginning, studying and collaborating is vital to success, the role of the workplace is ever changing. the workplace and how people work has been our business. In 1914, we received our first patent, for developing a steel wastebasket. As simple as it seems today, a steel wastebasket was a major innovation at a time when straw wastebaskets were a significant office fire hazard. That led to metal desks, and we've led the way with innovative products and services ever since.

RESPONSE TO: SCHRODERS REQUEST FOR PROPOSAL

Steelcase Inc. and Empire 07.29.2016 | Confidential

110,000 +

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1912

16

Companies served in the last 5 years

3.1 billion Annual revenue (fiscal 2015)

Company established

Manufacturing locations

650 +

1700 +

12,000 +

no.1

Dealers around the world

Patents worldwide

Employees worldwide

Global market position

EMEA LINC Munich

O u r Pa r tne r s

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Ou r C l i e n t s

Steelcase 77-79 Farringdon Rd, London , EC1M 3JU / T +44 20 7421 9000 / E info_uksteelcase.com Insightful Environments 29 Cloth Fair, London, EC1A 7JQ / T +44 20 3761 0400 / E info@ie-uk.com