2018 Summer
Portfolio
I-Hsin Chen
About me
“I’m a caring designer, a life enthusiast, a passionate knowledge seeker and a writer.” I care about people, and I love making friends with different types. I am being called a friendly person, very often. As for me, getting to know a person's life story, thoughts and behaviors is an exciting task. Only when I truly understand and touch the very bottom of a person's heart can I design a good thing for him, this is what I believe.
Diverge
Abstract thinking
Measure
data & insight
Skills Adobe Ai/Ps/Id Solidworks/Creo SketchUp/Unity/Unreal Engine TOEIC 935 HTML/CSS
Experience an overview Work
Education
School Activities
National Cheng Kung University, Industrial Design, BA
Circular NCKU club Designer and Executer
Sep,2015-present
Feb,2016-Sep,2017
Acer Taiwan Summer Internship Design Innovation Intern
National Cheng Kung University, Teacher Education Program
NCKU ID Freshman Camp Event General Coordinator
NCKU ID CXB Design Lab Designer and Researcher
Sep,2017-present
National Pingtung Girl’s Senior High School 2012-2015
Nov,2016-Oct,2017
Workshop of Emotional Design Course Planning Specialist Jun,2017-Feb2018
Jul-Aug,2018
Nov,2017-Jul,2018
Contents COLOVE
about HCI
AIKO
JUMPlay
acer internship
COLOVE a companion robot for elders who are not familiar with digital devices to send their greetings to their children
A cooperative project with the engineering department students. It was a 3 months project. There are 2 designers, 5 engineers. The expected outcome of this project is to build a humancentered designed companion robot, and is capable to work.
01
problem As children grow up, most of them find jobs or get married in another place. For someone, they seldom go back and visit their parent. Their parents contact them mostly via phone. However, they are sometimes too busy to spare some time to chat with their parents. This leads to a result that both sides are not satisfied with the way they interact.
"I miss my son,however, he's too busy and can't come home. I can only call him, but sometimes he is not available." "Mom called again...I was just in a meeting, and so I can not answer the phone for too long...I feel bad when I'm always the one to have to hang up on her. "
Nancy AGE RESIDENCE STATUS OCCUPATION FAMILY
Goals
Felix AGE RESIDENCE OCCUPATION FAMILY
68 yrs old Yunlin Live alone Housewife 1 Son
to have a better quality conversation to say everything she wants to say to know Felix is also happy to talk to her
Motivation
wants to get in touch with her son, without interrupting his life
Frustration
every time she calls Felix, Felix is at work or is busy dealing with other businesses, so Felix is always in a hurry of closing the conversation.
40 yrs old Taipei City Office Worker Wife & 1 Daughter
Goals
to have a better quality conversation to feel happy to talk to Nancy to know he is able to care for Nancy and also capable of maintaining his own life
Motivation
wants to care about his mom's life, without disturbing his schedules and plans
Frustration
every time Nancy calls, he is not able to talk too much and often speaks in a hurried tone. However, when he finally has time to chat, Nancy is already asleep.
user journey map
for Nancy and Felix, they are not be able to interact with each other on the right time
Nancy
10:00 am
3:00 pm
Nancy calls her son to tell him something exciting happened in the village
Nancy calls her son to tell him about the news on TV about the car auction he's always wanted to go.
Felix is in a meeting when Nancy calls, and he hangs up the phone
Felix
9:00 pm
Felix is busy dealing with his clients and has no time to pick up the phone.
10:00 pm
Nancy goes to bed
Felix remembers his mother calling today and calls back, but has no reply.
solutions -design a new communicational process for Nancy and Felix, they couldn't get in touch with each other whenever they want. So we want to break the time barrier. -design to fit in wth their lives we try to figure out a way to not disturb their original life style. Also, we want our design to be familiar to our users and simple to use.
features for Nancy and Felix, they are familiar with different way of communication. Nancy is not familiar with digital devices while Felix is always using digital devices.
We decided to design a mailbox for Nancy to send her written messages, and the form of the mailbox would fit perfectly to her house decoration. (below)
動筆寫信
轉為圖片
實體
到信箱收到 實體的回信 實體
以app回覆 app
AIKO social robot, a warm embrace towards a redesign of interaction experience
A project, which was a brand new project for me to integrate design with HCI field, embedded design thinking in the robotics. It was a 3 months project generated from our design courses; the brief was to ‘design a social robot that can provide or create interaction between itself and human.’ There are 4 of us in this group, having spent a long time being aware of human relationship issues; we could identify many pain points, like the interaction difficulties with males for unconfident females, and the other way around.
22
02
problem ‘Let’s keep in touch!’
Nowadays, people find it more comfortable and less anxious to keep in contact with their acquaintances using LINE, WeChat, Messenger or any other form of communicating applications than directly facing each other or talking on the phone. Some of them spend lots of time engaging in the virtual communication, forming a somewhat ‘virtual’ bonding, but only realize that this bond becomes rather awkward when it is being dragged to the reality; also, sometimes a sticker or different responding time might have different meanings for everyone, causing some guessing the thoughts of others and become anxious when they imagine something bad. All in all, it might result in the uncertainty and reluctance of continuing the conversation, and the one in the reality.
24
‘people text each other but are uncomfortable when being face to face’
persona May is a 20-year-old University student, living in Yunlin, Taiwan. Open-minded and optimistic, May likes to gather new ideas and meet new friends. Having a green finger, she would like to share some experience of her blossom planting. However, introvert and shy as she is, May could only interact with males via internet, she finds it hard to socialize with them in a relaxed vibe, in the reality. Having been brought up in a conserved family, May was not taught properly how to interact with males; also, enrolling in a girl’s high school reduced May’s chance to make guy friends.
pain points
Motivations
-She doesn’t know how to initiate interaction. -She feels uncomfortable when facing guys. -She lacks confidence in what she says -No one professional enough for her to inquire about her doubts -She’s reluctant to ask someone near, in doubt of them spilling the beans.
-Loves the ideas of exchanging experience with people who are also interested in planting blossoms, or maybe just daily lives. -Very much wanting to get over her fear and shyness of talking to guys. -Would love to live a relaxed life, without anxiety and can freely interact with anyone she wants.
Task goals
Experience goals
-Get good advice and tips about how to face guys. -Can find a good solution or topic whenever she needs it. -Practice the tips in the reality.
-Feel comfortable when facing guys. -Have a pleasurable experience in the interaction. - Wo u l d l o v e t o k e e p t r y i n g initiation some other time. -Be assured that she can view and recognize her progress.
Consequently, May isn’t sure how to initiate interaction with guy friends in the University, resulting in her playing awkward in front of them, and unable to make acquaintance with.
26
solution why social companion robot? -Always there for you When it comes to worries and doubts, many would turn to their friends for advice. However, they can't be there 24 hours and 7 days. Therefore, social robot could provide the user with immediate consults, and it would never grow tired of doing it for the user.
-A Secret Keeper Even though friends could possibly keep the secrets, they might spill the beans at times. In contrast, social robot is a good secret keeper, no matter how embarrassing the stories are, it will definitely seal its mouth.
-A Faster Information Seeker The user often needs some concrete information to support her thoughts. However, as friends, they might not know a lot about the matter and can only drag advice according to their experience. Social robot could grasp information from around the world, and provide the user with more options.
28
awkward situation, they don't know what to say and how.
features A panel, for users to interact with Aiko It is linked to user's smartphone, provide instant change of information
Aiko's body is made of cloth, for it would be cuddled by the user when she needs support and strength,therefore we make it softer
32
Scenarios Bedroom Private spaces After school & work When feeling down
Map
Course Topic Courses In the research, we figure that the user should first gain confidence. With the aim to boost user’ confidence, Aiko gives the user some suggestions about thoughts and actions. At the same time, Aiko encourages the user to take actions, eventually could interact with others by herself.
34
Aiko interface
app
Chatroom The Chatroom provides the user a place to instant inquire about any problem she faces at the moment.
36
Fuel Up
Diary
Rewards
The fuel-up station provides the user with encouraging articles and music, in order to support and give her strength when feeling low.
The diary tool would show a clear growth of her own, she can either write or record her thoughts here.
The plant tool is a reward system. Whenever the user complete a course, Aiko would give or upgrade the user the pot, the fertilizer and the watering can, and the tree would grow.
mockup: https://marvelapp.com/b8h93d9
Landing Page Login
YES
Greetings
Home page
Welcome back, May How was your day?
NO
Sign Up
Nickname
Birth Date
Create Avatar
Purposes
Build Confidence/Attract People/Ask for advice
E-mail Address
Sign Up Confirm
Submit
Confirm E-mail
flow 38
Home Page
FUEL-UP
COURSES
CHAT
REWARDS
ARTICLES/MUSIC
MAP
TYPE
PLANTS
SEARCH
PICK TAGS
COURSE INTRO
RESPOND
SEEDS
BEST RELATED
MOST RELATED
START SESSION
WATER
EXERCISE
GROW UP
REWARDS
SHARE
READ/PLAY
SAVE
flow 40
JUMPlay jump rope, a game to strengthen fitness and build better parent-child relationship
A basic project to combine product design with APP design. It was a 1 month individual project, and aims to reduce child obesity by encouraging overweight children to exercise more; also, parents could check on the children’s exercise status, give them encouragement and discuss health issues with their children. JUMPlay creates a new experience for overweight children and their parents to improve the quality of their lives.
6
01 03
problem
‘most of the after-school activities of children involve technology.’
‘Why not go out and play?’
the US children from 4-17 choose to do after school
In the modern era, there are a lot of activity choices for children after school. This situation has something to do with the parent-child relationship. 90% of the US children are left alone afterschool, they either stay home alone or stay at school for supervision. Parents nowadays have less and less extra time to spare for their children, let alone they care for the ’couch potato’ children and notice that they actually need some exercise.
8
64%
42%
23%
watch TV
play video games
exercise
persona User User Persona Persona
James James - Junior - Junior High High Student Student
Goals Goals -Have more time to play
Motivation Motivation -To gain play time -Perform good and gain extra time
Frustration Frustration -Mom will be mad about him for spending too much time on digital devices
10
Buyer/User Buyer/User Persona Persona
Erika Erika - Junior - Junior High High Teacher Teacher
Goals Goals -Help James to exercise -Could check on and care about James instantly
Motivation Motivation -Check on James via Phone -Can get James to exercise
Frustration Frustration -Have not much time for James -Worried that James uses too much digital devices
task
strategy
According to the recent increase of smart phone owning rate of children, children spend more and more time on the phone usage, especially on the digital games. Also, the increase of working hours of adults cut down parent-children time; parents have no time to exercise, let alone to spare time to care for the exercising status of their children. Thus, persuading children to exercise becomes a struggle for both parents and teachers.
T h e p ro d u c t w i l l p l a c e i t s f o c u s o n improving the health status of the junior users, by combining the game reward system with the exercise monitoring system. The health and social connection aspects of the design will be heavily considered.
Refined Even though he has physical education classes at school, but there are only two PE classes in a week. Also, due to his weight issue, he’s not familiar with exercise that requires too much running. In the weekend, his parents would want him to pay attention to his school work and they may spend some time with him, mostly watching TV or teaching him about homework.
What is more, JUMPlay would not be intended to diminish children’s video game play time, instead, it would be as a game time exchange system, for children to exercise for their game time, with a controlled upper limit. In this way, it will decrease the time of using digital devices, and increase the will to exercising. In addition, the type of exercise selection will be carefully considered in order to correspond to the reality limitations and to meet the needs of the users. Exercise devices will also take the living environment of the users into account, also considering the space and time to select the most suitable exercise type: ensuring the usability to using the product.
sketch
Form ideas generated from the available jump rope products and considered of the hand shape of human grabbing an item.
14
app This is designed for both children and parents to use the app, In order to build up a connection between them.
16
How much time do you want to play?
Rewards from parents
The Child will type in the amount of time they desire to play, and the system will transfer the play time to exercise time, that is , he has to exercise to gain his play time(it has a limited range). Then, they can send it to their parents for approval.
While the child is exercising, his parents will be able to check on the child's status through their app. What's more, they can encourage their child by rewarding him with stars, which will become the extra play time.
Username Landing Page Login
YES Passwords
Success
YES
My Profile
NO NO Sign Up
First Name
Last Name Error Prompt
Birth Date
Username
Password
E-mail Address
Sign Up Confirm
Re Submit
Submit
Confirm E-mail
flow 18
LOGIN
PROFILE
MENU
PROGRESS
EXERCISE
CURRENT STATUS
GOAL SETTING
APPROVED
ACHIEVEMENTS
DAILY/HISTORY RECORDS
CONTACT
Parents Profiles
Chatroom
WARM UP
EXERCISE TIME
COOL DOWN
APPROVED
GAME TIME
20
flow
internship project As the company begins to lay the target on the younger generation, Acer Design Studio(ADS) is coming up some ideas. This is a summer internship program for 2 months. My task in the program is to create a new product for young generations. I practiced the design thinking process, and for my final presentation I came up with two designs.
04
persona
HMW brainstorming
Social Lover
Social Loner
After we focus on two persona, we begin to create How Might We questions.
outgoing
keep a low profile
How might we design a digital product for a social lover?
like to be the center
don't really need attention
How might we design a product for young generations to reduce stress?
enjoy alone time
How might we create a product for social lovers to express their feelings?
love social activities
concepts user testing
Collecting ideas from the HMW process, we begin to come up with many concepts. From the top-left to the down-right are: social bracelet, noise free mask,"bounce it" radio and "squeeze it" powerbank. We do the user testing and decide to focus on social bracelet and "squeeze it" powerbank.
social bracelet Add friends to your social networks simple and fun! with a simple connection with other's bracelet, the two can easily add friends. (confirmation is not included)
FRIENDS /社交
SHARE /分享
CONNECT
MULTI/多功能
Display the wearers' emotions. "I'm going to a party!"
Remind the wearer of notifications No missing texts or phone calls
every bead on the bracelet represents a kind of social media, e.g. Facebook. This fulfills young generation's need to meet new people with a simple step.
squeeze-it
PERSONAL /個人的
ALONE /獨處
RELAX /紓壓
it is a powerbank which can be charged by hand squeezing the powerbank. Depending on the different levels of battery, it would have different expressions.
表情螢幕
it fullfills young generation's need of stress relieving objects. 握力發電器本體
CONNECT
伸縮充電線
APP This app is for users to record their power generating experience.
PROFILE
STORE
RANKING
SET UP
Your Email Address
Your Passwords
SQUEEZE IT
LOG IN
Landing page/Registeration /Main menu
OR SIGN UP NOW
NO.2
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The profile page would show the amount the u s e rs g e n e ra t e , a n d the power could be transform into points.
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9000 pts
In the store, the users could purchase emojis with their points.
At the ranking page, the users will know their ranking of all the users. Profile page/Emoji Store /Ranking
I-Hsin Chen salice15@gmail.com