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LOGISTICS
ALICE WOOKEY PONDS LOGISTICS document
Contents 1. Background 2. Vision 3. Location 4. The Counter 5. Re-branding/ Visual Merchandising 6. Social Media/ Online Communications Strategy 7. Additional Elements 8. PR and Marketing Plan 9. Launch 10. Extras 11. Budget 12. Strategic implementation
1. Background Ponds are a Skincare company founded in 1846 and are best known for their famous Cold Cream Cleanser and Vanishing Cream. In the early to mid twentieth century, Ponds were extremely successful, gaining accolades from famous actresses, nobility and even royalty in the form of Princess Elizabeth of Greece, who all proclaimed their love for the brand and its products. Since then Ponds have struggled to stay on top of the market, and have faced increasing competition from other classic and new innovative skincare brands The aim of this Counter Launch is to bring this established and traditional brand up to date and bring it into the 21st century. Using its extremely rich heritage and excellent, if a little dated, reputation Ponds can once again become the number one cream women look to for beautiful skin.
2. Vision The opening of the temporary Ponds Beauty Counter in John Lewis Oxford Street will mark a new era for the Ponds Brand and for every-day beauty. The concept of being able to shop at a Beauty Counter in a high-end Beauty hall without the expensive price tag will give women, and especially young women, the opportunity to experience the service and consideration they wouldn’t usually receive when buying off-the-shelf items. This will result in a positive connection and hopefully a longstanding relationship between the customer and the brand. With the current revival of all things vintage and the recent success of programmes such as Downton Abbey, Call the Midwife and Upstairs Downstairs, we are a nation obsessed with British history and the early 20th Century. Reaching both the younger and the more mature generation, the interest in the World Wars and the hardship and adversity Taking this into consideration, the counter will take on a World War ll theme to echo Ponds rich history and emulate a time when the brand was at its most popular. When you enter you will be transported back with the use of 1940’s wartime music, Ponds Pin-up girls and tea served in china cups and saucers. This will appeal to both younger women to whom vintage is extremely fashionable right now and also to the brands current loyal following. The counter will be a place for women to treat and indulge themselves for a fraction of the price of the high-end counters surrounding them, whilst still gaining a feeling of luxury and importance. Promotions include; Women receiving ‘Ration Books’ that will contain vouchers for discounts & said makeovers. These vouchers will allow women to bring along their own cosmetics bags and the Pond’s girls will give them a personalised make-over by showing them how to create a perfect base using Ponds products and also giving them a free make-up lesson showing them how to get the best out of the make-up they already own. Receiving this service when under no obligation to spend high amounts of money on expensive cosmetics and skincare will make women feel more comfortable and relaxed in the situation, relieving the pressure to spend more than they can afford. The bespoke counter will consist of and combine antique haberdashery furniture and vintage fixtures and fittings, including lights, seating, mirrors and wallpaper. This document will identify the logistics involved with the re-branding and launch of the new and enhanced Ponds.
Oxford Street
3. Location The Ponds Beauty Counter will be placed in the John Lewis Flagship store on Oxford Street for 8 weeks, London. The department store John Lewis was chosen as they hold similar values to the Pond’s Brand; ‘Never Knowingly Undersold: on quality, on price and on service’ Both Pond’s and John Lewis customers can relate to this. They are a classic yet modern company with old-fashioned values and standards; a company which Pond’s, with its rich heritage and traditional yet contemporary message, can relate to. The counter will be placed in the front left corner of the hall, as you walk in from Oxford Street, surrounded by high-end brands such as Bobbi Brown, Mac and Clinique. To have space in the cosmetic hall in John Lewis Flagship Store, Ponds will pay per week for the space Cost for Space – 8 weeks at £ 2,500 per week - £ 20,000
4. The Counter A distinct look and feel of the counter is essential to introduce customers to the new Pond’s brand in a positive light. The counter will inhabit the atmosphere of a bygone era, a step back into early 1940’s Britain during the Second World War. Wartime music will play in the background and girls with pin curls in floral dresses, scarlet lipstick and seamed stockings will serve customers. The counter will have the feel of a old-fashioned chemist store/apothecary and will be made up of antique wooden haberdashery furniture and vintage shop fittings, lights, mirrors and seating. Fresh cut flowers and products will be displayed in antique glass cabinets. Cost for Custom built counter, incorporating antique furniture, supplied by Tipper Joinery - £ 24,000 Lead Time from initial design - 4 months
Surroundings Surrounding the counter will be specially commissioned ‘She’ Wallpaper from Beware the Moon. This beautiful handmade wallpaper will lend a feminine and pretty feel to the stand, balancing out the masculine wooden counters and apothecary style setting. Wallpaper is £120 per roll. At 10.05m per roll, 10 rolls will be ordered to ensure full coverage of the whole area. Cost for Wallpaper - £ 1,200 lead time 6 weeks
Fixtures and Fittings As the Pond’s Counter will be a custom built design, incorporating the antique style furniture and fittings; lighting, seating and mirrors will also be rustic and industrial, and haberdashery and apothecary fixtures and fiting will be sourced from Elemental, Andy Thornton and Lovely & Company. All Respected antique furniture dealers, who supply furniture to shops including Aubin & Wills, Anthropology and many hotels and bars. - Cost for three antique factory lamps supplied by Elemental Antiques – for £ 750 lead time 2 weeks - Cost for two large mirrors supplied by Andy Thornton Antiques - £ 1,000 lead time 3 weeks - Cost for four tall vintage stools supplied by Lovely & Company - £ 196 lead time 2 weeks
5. Re-Branding/Visual Merchandising Ponds is an old fashioned brand that need re-hauling into the 21st century whilst still retaining it rich heritage and using it to the brands advantage. To keep their sense of tradition but incorporate a new twist, Chunky Orange Graphic Design will be used to create - A new logo - £ 3,000 + vat - A website and blog - £ 9,500 + vat - Promotional leaflets, posters and print advertising - £ 4,500 + vat - New packaging design (Product packaging and bags) - £ 6,000 + vat - Voucher booklets - £ 1,500 + vat - A Smartphone APP - £ 4,500 +vat Chunky Orange, chosen for their fresh approach to branding, are a young duo of Graphic Designers based in London and will bring a original and inventive element to the re-branding of the dated company. Total Cost - £ 28,500 Lead-time 4 months
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6. Social Media/ Online Communications Strategy New Twitter and Facebook pages will be set up 6 weeks before the launch to ensure that news of the new Pond’s Counters is spread. SEO - £ 500 for 2 months
Website The new website will be launched and go live 4 weeks before the opening of the counter. The website will be new, improved and completely different to the old, tired and out of date one. The website will contain; interactive features, a online shop section, a Pin-up Ponds Girls section (History of the brand, about and future section), Contact information, Beauty Counter Launch information, Product section, News & Press, FAQs etc. The website will echo the counter itself with an old fashioned classic feel but done in a modern capacity and with contemporary features. Old black and white images will take centre stage on the home page and an atmosphere of history and heritage, but with a modern playful twist will be felt throughout. A section of the website will be dedicated to ‘Past Pond’s Stories’. Customers can upload old photographs and images grandmothers, mothers, friends or themselves and share old stories and memories, what the Pond’s brand means to them and personally contribute to the website.
Blog A blog will be created and launched 4 weeks before the opening of the counter. The blog will keep viewers updated with what’s happening regarding the launch, new product launches, beauty tips and any other developments within the brand.
Twitter The twitter page will take on a narrative form of a young woman during World War II. Recounting stories of how beauty, make-up and fashion were affected during the war and how women worked around it. A narrative through twitter will reach and connect personally with the younger audience and give a background and story of the Pond’s Woman.
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7. Additional Elements Product Packaging New limited edition packaging will be designed and produced for the re-launch. The new product boxes will be made from brown card and be simple but of the very best quality, echoing the products inside. Cost for 5,000 boxes supplied Packaging - @41p each - ÂŁ 2,07 7
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Arts
Lead time - 6-8 weeks
Shopping Bags Sturdy, quality shopping bags will be supplied by PK Bag to accompany the new product packaging design. The bags will measure 230mm x 120mm x 200mm and be made from recycled 150gsm natural brown Kraft paper with a matt finish. The bags will incorporate the new Ponds logo and be embossed with stamps, giving them an overall industrial feel, hinting to the War Time theme. Cost for 5,000 Shopping bags by PK Bag - @ 23p each - ÂŁ 1150 lead time - 6-8 weeks
Invitations Days before the opening of the counter the Ponds Girls, dressed in 1940’s fashions, will take to the streets to hand out invitations inviting women on the street to join them at the opening of the counter. These will be handed out alongside ‘Ration Books’ and free samples, to encourage women to visit the counter. These will also be placed in magazines for readers to receive. Invitations will also be sent out to relevant journalists, beauty bloggers and media before the opening, inviting them to the launch night of the new re-branded Ponds. Cost for 5,000 public invitations double sided on card, from Leaflet Frog - £ 246 lead time - 3 weeks Cost for 100 media invitations double sided on embossed card, from Downey & Co - £ 85 Lead time - 3 weeks
‘Ration Books’ Voucher booklets in the form of ‘Ration Books’ will be used to continue the World War ll theme. The booklets will contain money off vouchers and tickets for free Makeovers; these will involve the customer bringing in their own cosmetics case and being shown by experts how to create the perfect base for make-up using Ponds products and given a lesson on how to get the best out of the make-up they already own. These books will also be used for data collection, when each customer redeems a voucher they will be asked for their name, date of birth, postal address and email address, creating a customer database for future reference. Cost for 5,000 Voucher ‘Ration’ Book printing by Leaflet Frog - £ 290 lead times - 5 weeks
App Before and during the launch of the new Ponds, a collaboration between Ponds and Yearbook Yourself in the form of a free Smartphone APP will be produced. The APP will follow the basic form of the Yearbook Yourself website but incorporate Ponds; instead of picking an era in which to position your face you can pick one of the Pond’s Girls, with different hairstyles and make-up. There will also be a feature to find out “Which Pond’s Girl are you?”. Cost - £ 4,500 Lead time - 4 months
Illustrations Instead of using editorial photographs in the advertising, product packaging and promotion of the brand, an illustrator will be commissioned to create ‘The Pond’s Girls’; Three 1940’s Pin-Up girls to represent and be the face of the newly refreshed brand. These girls will each be given a name such as ‘Paloma Ponds’ and become a character that represents Pond’s. Cost for Illustrator for 3 Pin up girl Illustrations - £ 450 lead time - 6-8 weeks
Staff 5 Beauty Consultants will be hired to work on the counter for the launch period of 2 months. These girls will be trained to show women how to use and sell the creams and to also give makeovers to customers redeeming their ‘Ration book’ vouchers. The girls will be hired from Four Seasons recruitment agency and be paid £ 7.50 an hour + commission for sales. Cost for 5 Girls @ £ 7.50 an hour for 2 months - £ 13,500 + commission
Uniform The Ponds Beauty Consultants will be dressed in bespoke made-to-measure Pin-up girl outfits that will be supplied by Jane Law. Having recently provided costumes for films such as W.E, The Iron Lady and Sherlock Holmes, they are established dressmakers and will produce well made, quality garments. Each outfit (including shoes and accessories) - £ 600 Cost for 5 outfits - £ 3,000
EPOS System An EPOS till system will be installed at the counter to deal with payments, keep track of stock and create a customer database. This will be supplied by Cyber Till. Cost - £ 1,500/ Lead time – 4 weeks
8. PR and Marketing Plan Advertising will be primarily done through print advertising, billboards and social media. Print Ads will be placed in magazines including John Lewis’s own in-house magazine; Edition, Red magazine and Woman & Home to capture the more mature audience and also in Elle, InStyle, Look, Sunday Times Style magazine and Marie Claire to gain interest from a younger customer. Prices for Full-Page adverts; Woman & Home - £ 12,500 Look Magazine - £ 14,000 Red Magazine - £ 14,437 Elle Magazine - £ 15,000 InStyle Magazine - £ 16,656 Marie Claire - £ 17,807 Sunday Time Style Magazine - £ 19,950 Double-page spread advertorials will also be placed in Red Magazine for £ 30,932. The average circulation per magazine is 197,136 each month, with a total reach of 749,000. This means that over 5 million people will potentially see the advert and it will ensure that as many women as possible are reached. Another form of advertising will be through viral adverts to captivate the younger generation and boost brand awareness.
PR Services Beauty Seen PR, part of the Exposure Europe group, has been chosen to represent the new Ponds. They are a young dynamic company who specialise in working with clients from within the beauty industry. Current clients include Nars Cosmetics, Revlon, Shiseido and Eve Lom. Having worked with classic beauty brands such as Decleor and also young, fresh, recently launched brands like Make-Up by Topshop, they have the relevant expertise to provide Pond’s with the traditional yet modern approach the brand needs. PR services cost - £ 500 per day
Press Release A press release will be sent to relevant media, journalists and bloggers 6-8 weeks before the opening of the Pond’s Counter. These will be sent electronically via email yet also sent out via Royal Mail and delivered by hand to add a traditional personal touch and to ensure that the document receives more attention. Accompanying the Press Release, 100 journalists and bloggers will also receive an invitation inviting them to join Ponds the evening prior to the opening of the counter to receive free creams, makeovers and become more familiar with the brand.
9. Launch The evening before the opening of the counter, journalists, beauty bloggers and other relevant media will be invited to join the Pond’s girls at the counter after John Lewis has closed for the day. The evening will take on a VE Day theme with bunting decorations and re-printed copies of the days (8th May 1945) newspapers. They will be treated to free makeovers and gift baskets including free limited edition pots of Pond’s Creams, Ration Books, VE Day newspapers and other promotional information. English Tea and Cakes will be supplied by Patisserie Valerie and served during the evening. Catering cost – 6 cakes @ £ 67.50 each - £ 405 Mismatched Crockery Hire from Pretty Vintage – - - - -
100 x Cups and Saucers @ £ 1.20 each - £ 120 100 x small Cake Plates @40p each - £ 40 10 x 3-tier Cake Stands @ £ 4 each - £ 40 10 x Teapots @ £ 4 each - £ 40
30 metres of decorative bunting at 75p per metre - £ 22.50 100 x Re-printed issues of The Daily Sketch from 8th May 1945, VE Day. Specially printed to include old and vintage style Ponds adverts and information and articles on the opening of the Counter @ £ 2.99 each - £ 299.00 Supplied by British Newspaper Archive Lead time - 4 weeks
10. Extras Target Audience Pond’s current target audience is women over the age of 50. These women are familiar with the classic brand, having grown up when the brand was still incredibly popular; therefore these women primarily associate Ponds with their mothers and grandmothers and research shows that many younger women are completely unaware of the brand The new Ponds will attract a broader audience whilst also keeping its current loyal following. This will be achieved through giving the brand an up-dated modern feel whilst keeping all the heritage that make Ponds what it is. Using the current trend of everything Vintage and the recent success of television programs such as Downton Abbey, Upstairs Downstairs and Call the Midwife, the War Time theme that the Ponds Counter will adopt will attract all ages women.
Health & Safety Health and Safety implications will be taken into consideration when construcing the counter and the health and safety regulations of John Lewis will be adhered to.
Future Depending on the success of the counter during the 8 weeks it is situated in John Lewis Oxford Street, counters may be placed in other larger John Lewis stores throughout the country. Primary places for this are; Bristol, Liverpool, Leeds, Newcastle, Edinburgh and Glasgow. If the counter is extremely successful in the time it is in the store, Pond’s may consider having them as a permanent fixture. They could condense the staff down so only one or two are on the counter during the day-to-day running. If the launch is successful but Pond’s decide not to make the counters permanent, a Pond’s product stand will be specifically designed to be located in the beauty halls, which will not require staff, surrounded by brands such as Burt’s Bees and Neal’s Yard Remedies (Other brands that have small stands that do not require staff). Tipper Joinery, who are also supplying the counter, will design a permanent stand, should this be the future plan. Custom built product stand from Tipper Joinery - £ 3,000
11. BUDGET & Costs
Item/Services
Company
Cost & Amount
Total Cost
Counter Fitting Location – Beauty Hall Space Custom Built Counter Wallpaper Lighting Mirrors Seating Re-‐branding/Visual Merchandising New Logo Design Design Website & Blog Promo leaflets, Posters & Print Advert Design Packaging Design (Boxes &Bags) Ration Voucher Books Design Smartphone APP Design Additional Elements
In John Lewis
£20,000
Tipper Joinery Beware the Moon Elemental Andy Thornton Lovely & Company Chunky Orange
8 weeks @ £2,500 per week 3 @ £250 each 2 @ £500 each 4 @£48 each
£3,000 £9,500 £4,500
£6,000
£1,500
£4,500
Product Boxes Manufacture Shopping Bag Manufacture Custom Ribbon
Modern Arts Packaging 5,000 @ 41p each
£2,077
PK Bag 5,000 @ 23p each Modern Arts Packaging 5,000 yards @ 9p per yard Leaflet Frog 5,000 Downey & Co 200 Leaflet Frog 5,000
£1,150 £450
Igor Lukyanov @ Illustration Web Four Season Recruitment
3 @ £150 each
£450
5 @ £7.50 an hour for 2 months
£13,500
Jane Law Cyber Till Women’s Magazines
5 @ £600 each 1 7 Magazines for 1 month -‐ Various Prices
£3,000 £1,500 £260,260
in Red Magazine Outdoor Advertising Ltd
1 advertorial for 1 month 4 X 48 sheet Billboards for 5 weeks @ £450 each per week 2 days a week for 8 weeks @ £500 per day £500 per month for 2 months Various items & Amounts 10 Cakes @ £67.50 each 100 @ £2.99 each
£30,932 £9,000
TOTAL
£412,322.50
Public Invite/Flyer Printing Media Invites Printing Voucher ‘Ration’ Books Printing Illustrator for Pin-‐up Illustrations Staff Temporary Skincare consultants/ Make-‐up Artists Outfits/Uniforms EPOS System Print Advertising (With Free Samples attached) Advertorial Billboard Advertising
PR Services
Beauty Seen PR
SEO
Beauty Seen PR
Launch Crockery hire Catering Re-‐Printed Newspapers
Pretty Vintage Patisserie Valerie British Newspaper Archive
£24,000 £1,200 £750 £1,000 £196
£246 £85 £290
£8,000 £1,000 £240 £675 £299
12. STRATEGIC IMPLEMENTATION
Time
Action
One Year Prior 11 Months Prior
-‐ Research into concept and carry out market research to see is project is viable. -‐ Approach John Lewis with concept -‐ Find illustrator and order Pin-‐ up illustrations -‐ Get quotes from Joiners/Shop Fitters and order custom built counter -‐ Contact Graphic Design Company; get quotes and order design package including Logo design, Website design, Packaging design, APP etc… -‐ Enlist Beauty Seen PR Services Upon receiving illustrations and packaging designs from Chunky Orange Graphic Design; -‐ Order product boxes -‐ Order shopping bags -‐ Order custom ribbon -‐ Order media and public flyers/invitations -‐ Order voucher ‘Ration’ books -‐ Recruit Staff from Four Seasons Recruitment -‐ Order made-‐to-‐measure uniforms for staff from Jane Law -‐ Place print advertising and advertorials in magazines -‐ Order fixtures and fittings -‐ Order EPOS Till System -‐ Send out press release and invitations for Media -‐ New website goes live -‐ Facebook and Twitter account set up and started -‐ Launch Blog -‐ Order back issue re-‐prints of 1945 Newspapers -‐ Place Billboard adverts around London -‐ Install Counter into John Lewis -‐ Install fixtures and Fitting -‐ Hang wallpaper -‐ Hire Catering equipment, Crockery etc. -‐ Order food for launch -‐ Staff in pin-‐up girl uniforms to start handing out flyers/invitations to public in street -‐ Stock Counter -‐ Final touches -‐ Prepare for Launch night -‐ Press Launch Night Launch Day
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1 Week Prior
1 Day Prior
PICTURE REFERENCES (in order of appearance)
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