December 2019-Toscana Living Magazine

DECEMBER 2019

Living 2019 RESIDENT SURVEY RESULTS

NEW PERSONAL TRAINER

VIEW ON PAGES 10-11

MEET JORDAN ON PAGE 8

HOLIDAY SHOPPING REMINDERS MAKE SURE YOU GET YOUR PACKAGES

DECEMBER EVENTS

BREAKFAST WITH SANTA, HANUKKAH DINNER, CAROLS AND COCOA, AND MORE!

ASSOCIATION PROJECTS UPDATES, TIMELINES, REMINDERS, AND MORE!

TL 5450 E. Deer Valley Drive Building 2 Phoenix, AZ 85054 www.toscanaliving.net Phone: 480-585-0808 Fax: 480-585-2859 Night Manager: 480-861-0875 Gate House: 480-513-0602 STAFF Nicole Careaga, CMCA Community Manager ncareaga@toscanaliving.net Christine Reeder Assistant Community Manager creeder@toscanaliving.net

YOUR NEIGHBORS' FAVORITES

By Mark Gatchell, Lifestyle Director This make-ahead classic baked bread-and-egg casserole with bites of pepperoni, mushrooms and gooey cheese will be a huge hit with your holiday guests.

INGREDIENTS • Butter, for greasing • 2 tablespoons extra-virgin olive oil • 1/2 cup finely diced pepperoni (2 ounces) • 1/2 pound shiitake mushrooms, stems discarded and caps cut into 3/4-inch pieces • 1 medium onion, minced • 1 red bell pepper, cut into 1/2-inch pieces • 2 teaspoons kosher salt, plus more for seasoning • 8 large eggs • 3 cups whole milk • 1 tablespoon Dijon mustard • 1 tablespoon soy sauce • 1/2 teaspoon pepper • 3/4 pound day-old challah, sliced 1 inch thick and cut into 1-inch dice (10 cups) • 6 ounces Black Forest ham, finely diced (1 1/4 cups) • 1 cup shredded Monterey Jack cheese (1/4 pound ) • 1 cup shredded aged white cheddar cheese (1/4 pound )

• 1/2 cup finely chopped scallions, plus thinly sliced scallions for garnish • Hot sauce, for serving DIRECTIONS 1. Butter a 9-by-13-inch baking dish. In a large skillet, heat the olive oil. Add the pepperoni and cook over moderate heat until the fat is rendered, about 3 minutes. Add the shiitake and cook until lightly browned and tender, about 5 minutes. Add the onion, bell pepper and a generous pinch of salt and cook, stirring occasionally, until softened and browned, about 7 minutes; let cool completely.

2. In a large bowl, beat the eggs with the milk, mustard, soy sauce, pepper and 2 teaspoons of salt. Add the cooled vegetable mixture, challah, ham, both cheeses and the chopped scallions and mix well. Scrape the mixture into the prepared baking dish, cover with plastic wrap and refrigerate overnight.

3. Preheat the oven to 350°. Uncover the casserole and bake for about 50 minutes, until it’s just set and the top is browned. Let stand for 10 minutes, then top with thinly sliced scallions and serve with hot sauce.

Retrieved from Food and Wine

Mark Gatchell Lifestyle Director mgatchell@toscanaliving.net Katie Lucas Concierge Director klucas@toscanaliving.net Dani Wall Administrative Assistant dwall@toscanaliving.net NIGHT MANAGERS: Don Meeks Jackie Hernandez 480-861-0875 COMMUNITY PATROL: Hector Perez 480-861-0875 MAINTENANCE: John Raabe Facilities Director Keith Buc Daniel Renteria Ignacio Santana GATE HOUSE: Saffron Caudle Chet Sanders Josh Oakley Mariya Lilith 480-513-0602

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VIP SPOTLIGHT- VISITING ANGELS Wednesday, December 4, from 10-11:30 am Building 10 Amenity Center Catch up on the latest in in-home healthcare technology, services, and more! Visiting Angels is here to answer all your questions.

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BREAKFAST WITH SANTA Sunday, December 8, from 9-11 am Palazzo Grande Enjoy breakfast with Special Guest Santa! The Big Guy will be handing out one gift a little early. Please bring your child’s (or grandchild’s) gift - wrapped and labeled with first and last name to the Palazzo Centro office before December 6. Kindly keep your gift under $25, for ease of distribution.

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HIKING CLUB Monday, December 9, from 9 am-1 pm Meet at Front Gate Hiking season is here! The Toscana hiking club will hit the trails once again on December 9. Please join your fellow hikers at the front gate with a departure time of 9:00 am. December 9th is the only hike scheduled in December.

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VIP SPOTLIGHT-GROOVYTEK Wednesday, December 11, from 11 am-12 pm Building 10 Amenity Center With the ever-changing landscape of the technological world, it can be hard to keep up. That’s where GroovyTek comes in. This 45-minute introductory seminar to the technology that surrounds you will help you learn how to better utilize everything from computers, to cell phones, to tablets, and more!

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CHRISTMAS CAROLS & COCOA Thursday, December 12, from 6-8 pm Palazzo Centro & Dante’s Corner Celebrate the season with a little Christmas Caroling and Cocoa! We will sing Christmas Carols in Dante’s Corner and have snacks and cocoa in the Palazzo Centro. Please bring an appetizer or holiday dessert to share! We’ll bring the cocoa!

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COYOTES VS BLACKHAWKS Thursday, December 12, from 7-10 pm $70 per person Check out our first Toscana group game of the season! Your ticket includes transportation, parking, and admission to the game with your neighbors. There are only 15 tickets available, so register today!

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FRIDAY NIGHT SOCIAL Friday, December 13, from 5-7 pm Palazzo Grande RSVP by Thursday prior, at noon Food, fun and conversation - open to all Toscana residents. Join us for some snacks and non-alcoholic beverages. Friday Socials are FREE.

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TRUCKIN’ TUESDAYS Tuesday, December 17, from 5-7 pm Palazzo Grande Cobblestones Join your fellow residents on the cobblestones outside Palazzo Grande to enjoy a fan favorite. Down by the Bayou Bistro food truck will be serving up delicious options for our Toscana residents. Bring your wallet and appetite!

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TOSCANA BOOK CLUB Wednesday, December 18, from 6-8 pm Building 10 Amenity Center Please join the Toscana Book Club starting at 6 pm in Building 10. The book selected is “One Day in December” by Josie Silver.

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GROOVYTEK HELP DESK Thursday, December 19, from 11 am-3 pm Palazzo Grande Entryway Head on over to the Palazzo Grande Entryway for professional tech help with GroovyTek. Residents will be given 10-15 minute time slots (depending on availability) to have all their personal tech questions answered. Time slots will be given away on a first-come, first-served basis.

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FRIDAY NIGHT SOCIAL Friday, December 20, from 5-7 pm Palazzo Grande RSVP by Thursday prior, at noon Food, fun and conversation - open to all Toscana residents. Join us for some snacks and non-alcoholic beverages. Friday Socials are FREE.

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HOLIDAY ART WITH MIMI Saturday, December 21, from 10-11:30 am Building 10 Amenity Center; $25 per person Kids of all ages will love making an original fabric collage with award-winning textile artist Mimi Damrauer. Attendees will go home with a cool piece of art that they can hang right up in their room.

Minors must be accompanied by a responsible party. Supplies are provided.

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HANUKKAH DINNER Thursday, December 26, from 5:30-7 pm Building 10 Amenity Center Join us as we break bread together on Thursday, December 26th in celebration of Hanukkah. We will be gathering upstairs in Building 10.

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FRIDAY NIGHT SOCIAL Friday, December 27, from 5-7 pm Palazzo Grande RSVP by Thursday prior, at noon Food, fun and conversation - open to all Toscana residents. Join us for some snacks and non-alcoholic beverages. Friday Socials are FREE.

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December 2019 Monday

Sunday 1

BREAKFAST WITH SANTA PG 9AM

8

15

22

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MAHJONG CLUB PG 6:30PM BILLIARDS HAPPY HOUR PG 5PM

HIKING CLUB 9AM-1PM MAHJONG CLUB PG 6:30PM BILLIARDS HAPPY HOUR PG 5PM

MAHJONG CLUB PG 6:30PM BILLIARDS HAPPY HOUR PG 5PM

MAHJONG CLUB PG 6:30PM BILLIARDS HAPPY HOUR PG 5PM

Tuesday 2

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30 CHRISTMAS TREE DISPOSAL BEGINS MAHJONG CLUB PG 6:30PM BILLIARDS HAPPY HOUR PG 5PM

FUNCTIONAL STRENGTH AND MOBILITY PG 8AM HAND & FOOT PG 6PM

FUNCTIONAL STRENGTH AND MOBILITY PG 8AM HAND & FOOT PG 6PM

Wednesday 3

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17 FUNCTIONAL STRENGTH AND MOBILITY PG 8AM TRUCKIN’ TUESDAY PG 5PM HAND & FOOT PG 6PM

OFFICE CLOSED HAND & FOOT PG 6PM

OFFICE CLOSED HAND & FOOT PG 6PM

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COFFEE SOCIAL PG 9AM GENTLE YOGA B10 10AM VIP SPOTLIGHTVISTING ANGELS B10 10AM BILLIARDS PG 1PM BRIDGE CLUB PG 1:30PM POKER CLUB PG 6PM COFFEE SOCIAL PG 9AM GENTLE YOGA B10 10AM VIP SPOTLIGHTGROOVYTEK B10 11AM BILLIARDS PG 1PM BRIDGE CLUB PG 1:30PM POKER CLUB PG 6PM COFFEE SOCIAL PG 9AM GENTLE YOGA B10 10AM BILLIARDS PG 1PM BRIDGE CLUB PG 1:30PM POKER CLUB PG 6PM BOOK CLUB B10 6PM OFFICE CLOSED COFFEE SOCIAL PG 9AM GENTLE YOGA B10 10AM BILLIARDS PG 1PM POKER CLUB PG 6PM OFFICE CLOSED

Clubs Events Association

Thursday 4

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FUNCTIONAL STRENGTH AND MOBILITY PG 8AM HAND & FOOT PG 6PM

Friday 5

12 FUNCTIONAL STRENGTH AND MOBILITY PG 8AM HAND & FOOT PG 6PM CHRISTMAS CAROLS & COCOA PC & DC 6PM COYOTES VS BLACKHAWKS 7-10PM

FUNCTIONAL STRENGTH AND MOBILITY PG 8AM GROOVYTEK HELP DESK PG 11AM-3PM HAND & FOOT PG 6PM

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26 HAND & FOOT PG 6PM HANUKKAH DINNER B10 5:30-7PM

COFFEE SOCIAL PG 9AM OFFICE CLOSES AT 1 PM

COFFEE SOCIAL PG 9AM FRIDAY NIGHT SOCIAL PG 5PM

COFFEE SOCIAL PV 9AM FRIDAY NIGHT SOCIAL PG 5PM

COFFEE SOCIAL PG 9AM FRIDAY NIGHT SOCIAL PG 5PM

Saturday 6

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HOLIDAY ART WITH MIMI B10 10-11:30AM

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Live Your Best Life in Desert Ridge NOW PRE-LEASING 335 LUXURY APARTMENTS Opening Summer, 2019, Montreux is the perfect example of modern luxury apartment living.

Our resort-style property offers an exceptional collection of first-class amenities.

Resident clubhouse with double-sided fireplace, exposition kitchen Two heated pools/spas including outdoor grills, and fire features Business center and conference room • Fully equipped fitness center Billiards area and game room with multi-sport simulator •

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Tennis, bocce, and pickleball courts • Pet park • Indoor mailroom • Interior elevators Walk-in pantries and closets •

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Expansive 12-foot ceilings on top floors

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www.rentmontreux.com

This literature is for “Marketing Purposes” only and no representations of any type are made by this marketing material, which is subject to change without notice. Floor plans are artist’s renderings and not to scale. Square footage and amenities may vary between apartment units and are subject to availability. ADRE #LC566897000.

TL COMMUNITY CONNECTION

By Katie Lucas, Concierge Director New Personal Trainer After being in touch with multiple trainers in the area, we are happy to introduce Jordan Hoppel as our newest preferred personal trainer. Jordan will be offering scheduled one-on-one training sessions, as well as a new drop-in Functional Strength and Mobility class at 8am in the Palazzo Grande gym on Tuesdays and Thursdays, beginning December 3. Dropin classes will be $10 per person.

Jordan grew up in North Olmsted, Ohio and graduated from North Olmsted High School in 2009. In the fall of 2009, Jordan attended Ashland University. In 2011, he served as an intern with the Cleveland Indians Strength and Conditioning program. While at Ashland, Jordan competed as a sprinter on the Track and Field Team and received multiple All American honors. Jordan received his Bachelor’s degree in Exercise Science from Ashland University (Ohio) in the spring of 2014. In 2015, Jordan moved to Phoenix to continue his track career with the high performance training group – Altis. While training as an athlete, he also worked at Orenda Force in Cave Creek, training a wide range of clientele. In 2017, Jordan decided to hang up his track spikes and pursue his dream of being an Entrepreneur, and has since started multiple businesses.

Jordan loves to learn as much as he can about the Health and Fitness world, and educate others where he can. Feel free to contact Jordan for training or consulting!

Worried about what to talk about during your workout?

Jordan loves: sports, comedy, wine, cigars, cooking, podcasts, quantum mechanics Reach out via email to schedule your next session: Jordan@nutrimobile.net P.S. don’t forget to wish him a “happy national personal trainers day” on January 2!

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Tech Questions Answered GroovyTek is here to help!

This month, GroovyTek will be offering a second technology workshop aiding residents with communication, app efficiency and more in the digital age. After this workshop, a technician will be able to answer individual questions and spend some individual time with interested residents.

This workshop is free to attend and will be held on December 11 at 11 am in the Building 10 amenity center. You do not need a basic understanding of technology to attend.

Can’t make it out for the seminar? GroovyTek will help you kick off the new year right by meeting with our residents at a pop-up help desk in Palazzo Grande. The first Help Desk will be held 11 am-3 pm on December 19 at the desk to the right of the elevator. Residents will be given 10-15 minute time slots where a technician will help with any personal concerns. Space is available on a first come, first served basis during the help desk hours. Be sure to bring the device you have questions about to ensure specific needs are addressed. Keep an eye on the calendar, e-Blasts and newsletter for January’s help desk date, as well!

In-Home Healthcare We are excited to announce a new partnership with Visiting Angels in-home healthcare services. Want to get to know the staff before signing up? Visiting Angels will be facilitating a seminar at 10 am in the Building 10 Amenity Center on December 4 going over their services; including updated procedures, technology, and more that help individuals live more independently than ever before.

TL A WORD FROM THE LIFESTYLE DIRECTOR

By Mark Gatchell, Lifestyle Director Tis the Season to Be Jolly On December 12th, our famous “Christmas Carols & Cocoa” The season, in so many ways, is upon kicks off at 6:00 pm in Palazzo Centro and Dante’s Corner. Come us! Not only is it the season for many by, bring a sweet treat for your fellow neighbors, enjoy a piping of our Toscana residents to return hot cup of cocoa, mingle, and enjoy the classic carolers bring from the north, but the Holiday cheer to your Holiday Season. “Carols & Cocoa” can sell out season is here, and it’s time to turn on fast, so don’t hesitate the cheer! and sign up These past months have been record-breaking! Both our today!

Halloween Bash and Friendsgiving Potluck boasted the year highest turnouts we’ve ever seen with nearly 100 registrants This at each. The Toscana team also rallied together to pull off an the Toscana exciting re-imagination of Restaurant Night with Jazz on the H a n u k k a h Cobblestones. The 120 residents in attendance enjoyed hand- Dinner will passed hors d’oeuvres, live music by the Pete Pancrazi band, a be held on beer and wine bar and great conversation with their neighbors. D e c e m b e r Some residents even deemed it “better than Restaurant Night,” 26th, starting which made all the work the team went through well worth it! at 5:30 pm in Building With December here, we have a ton of great events planned 10. It’s an exceptional night here at Toscana that celebrates an for all our residents. Breakfast with Santa is just around the evening of great tradition and blessings for so many. Join us as corner! Each year many Toscana kids and grandkids attend this we break bread together and enjoy this truly wonderful night. fantastic event to sit with Santa and have a fabulous breakfast of pancakes, french toast sticks, scrambled eggs, fruit, yogurt This time of year, so many of us have many parties and events and so much more while Santa leads residents through songs to attend. Be sure to drive safe and watch out on the roads this and tells stories! After bellies are full, it’s time to spend some season. And of course, be sure to take alternative transportation time with Santa and find out if you’re on the naughty or nice if you have been a bit too naughty with the eggnog. list. Of course, all our Toscana kids are nice all year, and for that, Santa has a personalized gift just for them (you provide And with a blink of an eye, we will be ushering in a New Year the gift). This year Breakfast with Santa is on December 8th, here at Toscana! We have amazing adventures, trips, events, starting at 9 am. Registration is required, so please sign up and a few surprises for you in 2020! Keep your eye on the online or call your Lifestyle Director, who has a direct line to Lifestyle e-Blast for all the exciting events headed your way!

Santa this year!

RESIDENT GROUPS, CLUBS AND CLASSES

BILLIARDS CLUB Wednesdays at 1pm Billiards Room in PG Contact: Lynn at 602-301-5010

BRIDGE CLUB Each Wednesday 1:30 pm in PG

GENTLE YOGA Each Wednesday, $10 10am in B10

BILLIARDS HAPPY HOUR Each Monday 5 pm in PG, BYOB

COFFEE SOCIAL Each Wednesday and Friday, 9am in PG

HAND & FOOT CLUB Tuesdays and Thursdays 6 pm, PG Contact Marge at 480-585-0494

BOOK CLUB Wednesday, December 18 6pm in B10 RSVP

FUNCTIONAL STRENGTH AND MOBILITY Each Tuesday and Thursday, $10 8am in PG Gym

MAHJONG CLUB Mondays at 6:30pm in PG Contact Susan POKER CLUB Wednesdays at 6pm in PG Bring $5 and your poker face Contact 480-513-3615

HIKING CLUB Monday, December 9 9 am, Front Gate

To share new clubs and classes ideas, please email Mark Gatchell at: mgatchell@toscanaliving.net

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OVERALL SATISFACTION WITH COMMON AREA MAINTENANCE AND AESTHETICS

OVERALL EFFECTIVENESS OF COMMUNICATIONS

62% 5% 4% 4%

24%

%

0

25

50

75

100

OVERALL SATISFACTION COMMUNITY AMENITIES

% 0

25

50

75

100

VALUE OF HOA PROVIDED SERVICES AND AMENITIES IN RELATION TO ASSESSMENT

% 0

25

50

75

OVERALL EFFECTIVENESS OF CCMC (

)

% % % %

2019

%

100

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o f f er ing ho use - sitti ng, t ra ve l arr angem ents , clea n in g s er vice s , a nd mobile not a ry s erv ices

Giving You Peace of Mind

f ull -s er vic e, fam ily owne d and o per ated, s in ce 2 006

Available 24/7 no answering services, no after hours we’re even here on holidays Call today to experience first-hand the "White Glove Service" you deserve: 623-337-1036 Toscana Living | 12

TL DANI'S DIGEST

By Dani Wall, Administrative Assistant Shopping Online This Year?

This is my favorite time of year.

The weather is perfect, stores have some great discounts, and everyone is generally in a jolly mood. I’ll be loading up on Christmas movies and settling into my Santa slippers this December, and I hope you enjoy this wonderful season as well. Here are a few reminders to help make your Holiday Season here at Toscana stress free!

Deliveries- The Holiday sales are sometimes too good to pass up on. We know a lot of you will be taking advantage of these enticing deals to freshen up the look in your homes. There are a few policies and procedures the Board has put in place to ensure the buildings do not receive any damage when large items are being moved in or out. Any items professionally delivered in a moving truck, or that require a hand truck to be delivered, require a moving pass to be filled out and returned one business day before the truck will be permitted onsite.

To receive a moving pass you can visit the website, or contact Dwall@toscanaliving.net . A $250 refundable deposit and a $25 fee is required when the moving pass is turned in. It is imperative moving passes are turned in for staff to pad elevators, alert the gate attendant, and make sure the front door to your building is unlocked. The last thing anyone wants to deal with on the day of a move or a big delivery, is rushing to get approval to ensure your moving truck is permitted onsite.

Feel free to reach out to me, Dani, if you have any questions about moving policies or deliveries you are expecting.

Business CenterPalazzo Centro’s Business Center’s new computers are up and running! All 6 computers are available for your convenience; in the Business Center you can print, shred, copy, and scan.

1. To help the association save on o f f i c e supplies, please keep in mind there is a limit of 10 pages to print for each resident per visit.

2. Please take personal phone calls to the Media Room if possible, taking personal calls in the Business Center may distract other residents from their tasks.

3. No food or drink is allowed in the business center to prevent accidental damage through spills.

4. Please stop by your condo to drop off pets before coming in Palazzo Centro- pets are not allowed in the amenity areas unless they are service animals.

P a c k a g e r eminderAmazon and other websites have some stellar deals during this time of year. Some good tips and tricks to ensure your packages arrive to their perfect

destination: 1. Make sure your name and address are correct before ordering. Please do not put your building number in the address.

2. Check the weight of your package before it is ordered, if it exceeds 25lbs the office will not be able to sign for it unless special arrangements are made.

3. If you are receiving an over-sized package (larger than 16-cubic feet), arrange for it to be delivered on a day you will be home. The office will not accept over-sized packages exceeding 16-cubic feet.

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TL CHRIS'S CORNER

By Chris Reeder, Assistant Manager Association Projects As we are finishing up 2019, it’s a great time to take a look in the rear view mirror to see all of the community projects completed over the past 11 months.

We’ve been busy with plenty of projects residents can see, like the Pool Furniture re-strapping-, and some un-seen, such as the hot water boiler replacement on top of Building 24.

Below are just seven project highlights from the Toscana team for 2019: Palazzo Grande Refresh – It was time for an update inside the Palazzo Grande amenity center.

Although there were no structural changes, the building looks much different with new paint, lighting, kitchen furniture, and televisions. Additionally, the gym floor was replaced and an updated paint palate added.

We are so pleased with the space and hope the residents enjoy the updates.

third-party create their reserve study; the reserve largely drives community s a v i n g s accounts and dictates when it is appropriate to complete projects. According to this years’ reserve budget, the pool furniture was due to be replaced. Rather than replace the furniture, the board opted to spend less money by giving the existing pool furniture new life. Each piece of furniture has been powder coated and restrapped. With the remaining budget, the chaise lounge chairs now have colorful pillows to give the pool area a “pop of color”.

WHY NOT

TONIGHT?

Landscape Replenishment - The Landscape Committee made some recommendations to add plant life in areas where we had lost foliage, as well as reduce where flora was becoming overgrown and unsightly. As the new plantings mature and fill out, Toscana will continue to look beautiful and will be responsible with our precious desert resource, water. The Landscape Committee will be working to provide recommendations for resident building entrances this coming year, so please come to a committee meeting to make your voice heard if you have strong feelings about the landscaping around entrance to your home.

Pool Furniture Refresh - The Toscana Community has a

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21001 N. Tatum Blvd | 480.419.7772 | kegsteakhouse.com

TL Building 10 Steam Room - Although this project was not one that was planned or in the reserve budget, there were serious deficiencies in both the men’s and women’s steam rooms in the Building 10 amenity center. It took much longer to complete this project than it could have…if the association would have paid out of pocket for the renovation. As responsible stewards of the association funds, the board and management company worked with the original installer and most of the work was completed under warranty- at no cost to the association.

Parkade Cleaning - Prior to 2019, the underground parking parkades were never given a comprehensive cleaning. With head clearance concerns as well as space constraints, many power washing companies just didn’t want the liability exposure. With the new parkade vendor coming on board, the parkades are now on a cleaning rotation schedule. Each time they power wash, another layer of road dirt comes up. While the parkade will never be spotless, it is, after all a roadway and parking lot, each parkade is looking better. Each resident can do their part by removing their vehicles on the designated cleaning day- communicated by email from management.

standpoint.

home, and a handful of students do classwork on the business c e n t e r computersmaking this area one of the more widely used from a demographic

Over the course of 2020, we expect to complete plenty of additional large projects. As the buildings and community ages, it is necessary to keep Toscana functioning beautifully.

Some projects residents can expect to see during the next year include: Elevator Vestibule Refresh, as well as the previously mentioned Building Entryway landscape updates.

B10 Access Device Updates - Many residents not living in Building 10 didn’t realize the building was not on our access device system, DwellingLIVE. This project involved rewiring each exterior door, installing new readers, linking in the parkade roll up doors and pool gates. An interesting twist; Building 10 is the only combination Resident and Amenity center building on Toscana p r o p e r t y, presenting unique access challenges.

Thank you for supporting the board and management team as we strive to keep your home beautiful.

Business Center Computers - The resident business center located in Palazzo Centro has six resident computers, a paper shredder and printer. All six of the computers have been replaced and are ready for the new year. Many of our seasonal residents spend time in the business center, printing travel vouchers, connecting with friends out of state, or just browsing.

Some residents come down to the business center to work from

Residents who will be utilizing a live Christmas tree this year can begin disposing them after the holiday on December 30.

A bin from Republic Services will be places on the back of the property, in front of Building 15, where residents can bring live trees they would like to dispose of.

Holiday Decor Reminders As a reminder, winter holiday decorations are able to be placed for the holiday season, as long as they do not rest on the floor in your hallway, nor are permanently attached to your balcony railings. Per the CC&R’s, winter holiday decorations can be placed beginning the day after Thanksgiving (November 29, this year) and must be removed by January 7. All other holidays can have decorations placed 15 days prior to, and must be removed one day after, their holiday.

Live Christmas Tree Disposal

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TL NICOLE'S NOTABLES

By Nicole Careaga, Community Manager that grant access directly to the pool and gym areas. The Frequently Asked Questions purple fobs that you have for your building have all been programmed to grant you access to these areas.

As we come to the close of yet another year, I felt it would be beneficial to our residents to address our most-common • Short Term Rentals - A number of residents have expressed concern over short term rentals in Toscana. questions from 2019. These FAQs include The CC&R’S strictly Hot Topics from the Fireside Chats, prohibit renting your resident workshops, Board Meetings, and emails to the team. unit for less than six months; the exception • Concerns with the B24 Roll Up Doors (RUD) – As is Building 10, which many of you know, we have had constant issues with this can enter into 30 day RUD. Recently, we were able to confirm that the access leases. The Board has system is functioning properly. Going forward, we will be adopted a policy that working with our door vendor, Miner to run a series of allows management to tests that will ensure that all of the settings are correct. process the violations Through this period of inspection, it has become a major and access fines concern that the door is likely being tampered with. On a for anyone found number of occasions we have found the door in the “off ” in violation of the position, which can only be done manually. Should you provision. Any resident ever witness found in violation of a n y o n e this provision can face other than a $500 fine on the first instance. the vendor, Miner, or a member • Violation Process - We get questions about this quite often. Reporting a concern does not guarantee immediate of the team resolution, or even resolution at all. Unfortunately, some tampering residents don’t mind if they are not following the rules. with the However, I felt it is door, please best to clarify the report it to process a bit, so you the office know what to expect. right away.

Upon finding a violation, or having • Building 10 Access – Access to Building 10 this year one reported, we has been quite the topic, as we just can’t seem to get it issue a door hanger working perfectly. Hopefully by the time you are reading on the unit, along with this everything has been remedied, with maybe the sending a courtesy exception to one door. As many of you will remember, notice via USPS. the Board opted to have the entire access system replaced The residents have this year, to try and rectify the issues we had experienced 21 days upon receipt over the previous year. With this system upgrade, all to cure the violation.

Toscana residents are able to utilize the B10 gym and Should they ignore pool areas. However, you cannot access them through the this, more letters are front doors. You are required to use the south entrances sent, including fine

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TL for example, at our October meeting, the minutes from July were approved, and thus posted on the website. You will not see the October minutes, until they have been approved in January. This is the reason we like to send out the updates via e-Blast or newsletter. We also get asked about what goes in the minutes. It is best practice to only include items in the minutes that received a motion for the Board, whether it be approved, denied or tabled. General conversation and resident questions are not documented as part of the meeting minutes.

• Montreux access - Having new development is always exciting, but creates a lot of questions. The biggest question we get is about the new sidewalk and how it is notices, and the issuing of the fines. If after multiple attempts and fines the issue is not resolved, the Board can elect to have the attorney take over the matter.

• Board Meeting Follow Up - Not able to make it to a Board Meeting? No worries, we have you covered. You can find updates from the meetings via e-Blasts and/or my newsletter articles. I try to update you all on what initiatives were voted on and at what the costs are. After the meetings, we post any new policies, the approved financials, meeting minutes and any other necessary documents for your review on the website.

• Board Meeting Minutes – As I mention above, we post the meeting minutes to the website, w h i c h one small restriction.

Minutes can only be posted once they have been approved by the Board.

The approval process is done in an open meeting. So,

going to work. In the upcoming weeks, the construction crew will be adding hardware and some meshed areas to the gates. This will restrict access to these areas via keyfob. Toscana residents will be able to access this shared sidewalk to go to the gym and pool area. Montreux residents will also utilize this sidewalk to move through their buildings and gain access to their pool as well.

However, your fob will allow access only to the areas that are part of Toscana, while their fob will only grant them access to the Montreux.

Hopefully this has clarified a few things for you. However, should you have additional questions or concerns, we always appreciate hearing from our residents and encourage you all to email the team or come by and say “hi” anytime.

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TL UPDATES FROM YOUR MAINTENANCE TEAM

By John Raabe, Facilities Director Vandalism in Toscana I would like to discuss once again vandalism around Toscana, I know we are very fortunate around here that we do not have to deal with large scale vandalism such as spray painting or damage to large structures but we do have some issues with small scale vandalism that still costs the community time and money.

Some of the recent examples are scuff marks on the baseboards in several areas around the buildings. It appears as if residents with carts are running into the wall, leaving large black marks all down the halls. We have also had several issues of footprints on walls, especially in the elevator vestibules, and also the buttons in the elevators being pushed too hard and broken. Down in the parkades we have had several of the parking curbs hit or run over, breaking them loose from their spots and breaking the curbs themselves. These curbs are extremely heavy and cause a huge eye-sore when they are

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broken and covered in tire marks.

A large issue we have always had to deal with here is littering and pet waste. In the parkades there has been large amounts of trash left in parking stalls or just lying around randomly and also some reports of residents walking their dogs and letting them urinate and leaving it. On the surface we have several instances of pet waste not being cleaned up. We have landscapers and a porter on site that are directed to keep an eye out for pet waste and dispose of it. However, the landscapers are on a rotation of the property and may not see a certain area for weeks and the porter has several other jobs which may prevent him from being able to complete a full cleanup. It very important that every pet owner is cleaning up their own pet waste. If someone is caught not cleaning up their pet’s waste they will be given a violation and fined $200. We do have residents keep an eye out and report residents they see not picking up after their pets.

If you see someone vandalizing your community please let us know ASAP, so that we can resolve the issue. Help us keep your community looking and operating beautifully.

TL SPOTLIGHT ON AQUATIC EXERCISE

Aquatic Exercise: Healthy, easy on the body Retrieved from: Mayo Clinic Most of us know that regular exercise has a number of important health benefits, including weight management and improvement in cardiovascular health and sleep quality. However, many people struggle with common forms of exercise, such as walking, running and weight-training due to pain, mobility issues or fear of falling.

Aquatic exercise is a fun way to focus on fitness in a gravity-reduced environment. The buoyancy of water is easier on the body and provides support for people with weakness, balance problems or pain. Additionally, the viscosity of water slows movement and provides resistance during exercise, making aquatic exercise a great workout.

Here are five things you need to know before jumping into the pool: 1. Aquatic exercise is versatile. Exercise in an aquatic environment offers numerous options and techniques for almost all levels of physical ability. Exercise can be as basic as walking in the water to more high-level aerobic activities, such as deep-water running or swimming. Standing exercises often are performed in water that is waist to chest deep. These exercises can focus on improving range of motion/flexibility, balance and strength. Resistance training can be amped up by simply increasing the speed of movement or adding equipment, such as mitts, paddles, noodles or bands, to increase drag.

(82–88 degrees Fahrenheit) generally is best for higher-level intensity exercise or people who are prone to overheating, such as those who are pregnant, obese or have multiple sclerosis. Aquatic exercise in warmer temperatures (84–92 degrees Fahrenheit) is better for people with arthritis, fibromyalgia or pain, as well as those who are frail.

4. Be cognizant of your abilities. With the increased ease of exercise in water, people often can tolerate longer exercise sessions. As a result, these sessions can be more intense, with larger ranges of motion. You should be aware of the potential of overstressing your body.

You may be more fatigued than you were expecting following an aquatic exercise session.

5. Consider group exercises to mix it up. Group aquatic exercise classes are a great way to socialize, build connections, find support, increase accountability and stay motivated to continue exercising. Classes often are led by instructors who have special training in exercising in an aquatic environment. The instructors are able to offer suggestions to adjust exercises for individual participants, if needed.

2. You don’t need to know how to swim. Having a basic knowledge of swimming or water safety is a good idea for anyone who is around water, but this form of aquatic exercise doesn’t necessarily involve swimming.

The shallow end of any pool or lake will do, and you need only be able to stand in water for many of the movements.

3. Water temperature is important. Aquatic exercise in lower water temperatures

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