Emergency Contacts

It’ s that time of year again when the temperature starts to reach close to the triple digits, which means our seasonal residents start heading back north and the rest of us start going on vacations to escape the heat.

Any time you leave the property for an extended amount of time, it is always a good idea to update your DwellingLIVE account with information for your Emergency Contact. Your Emergency Contact should be someone who will remain on the property or in the area, designated to watch over your unit and be the point-of-contact for unit emergencies.

There are a number of events that could take place here at Toscana that would result in the management team needing to gain access to your unit quickly. When these events happen, seconds count! The sooner we get in, the sooner we can assess what needs to happen, which could result in less damage and less headache. We have had several instances where a leak is detected in the parkade, but because the unit was temporarily-vacant, we could not gain access and the damage became worse than it could have been if we got in immediately. Having someone nearby can also give you peace-of-mind. Should the Association have a concern that there may be an issue in your unit, but it can't be determined without going inside, you can restassured knowing your emergency contact is able to help us get it checked out and keep your possessions safe. Another thing to think about is that if there is an emergency situation and we are not able to get into your unit, we will have to call out a locksmith to get in to the unit - at your expense! They will have to change the lock out, as well, which could cause some hardship when you return.

It is also just good to have someone who can check up on the unit once a week, to make sure everything is fine or put any packages that may have been delivered inside your unit. Since delivery drivers will leave packages outside of your door unless instructed to bring them to the office, any parcel you have sent to your Toscana home will be waiting in your hallway unless you have someone regularly checking the unit. While your friend, family member, or service is at Toscana, make sure to have them run your taps and exercise your valves, too! This will help prevent plumbing issues while you're out of town.

Where Should I List My Emergency Contact?

On your DwellingLIVE account under the "Notes" section. There is an option to add emergency access information, where you should include the name and contact number for the friend, family, or service who will be looking after your unit.

Who Should I Use if I Don't Have a Trusted Friend or Family Nearby?

There are a few vendors in the VIP Guide who have done great work for our Toscana residents in the past keeping an eye on units and responding in case of emergency. Be sure to check out the Home Services sections beginning on page 14.