Solution Paper | Support Portal
Connecting Multiple User Communities SOLUTION OVERVIEW Solution type: Sales/Support Portal Industry: Web/Social Media
MC+A worked with a large professional social network enterprise and implemented the Google Search Appliance to improve search functionality into their sales and engineering content repositories both internally and for systems in the cloud.
BUSINESS NEED
SOLUTION
Global sales employees did not have efficient access to content stored across multiple content repositories both from within their network and in the cloud.
To enable their global sales force meet the variants, our client reviewed an array of products and selected the Google Search Appliance, MC+A’s cloud connectors and deployment team to develop a universal search solution. Through iterative phases, we added content pulled from MC+A’s cloud connector suite which includes: Salesforce (Content, Chatter and Attachments), Box, Confluence and Jira. Additionally, fileshares and internal websites were indexed.
For example, users who required some specific knowledge asset were searching across several channels and spending a great portion of their day looking for content that already existed in one or more content repositories.
Regardless of the device, our client’s employees can now conduct a search from a single sign on enabled Google Search Appliance using the out of the box features: such as search as you type, entity extraction, user added results and document preview with the result set trimmed based on their security roles, document source and type.
RESULT A unified search experience where multiple content repositories facilitate internal search for employees, resulting in higher productivity and efficiency in day-to-day operations. Studies have shown that sales reps can save about 53.4% of their time previously spent looking for sales aids. Also, with better access to marketing assets and improved ability to find resources, our client could save approximately US$48k per week and improve its sales reps’ performance and their ability to close more deals.
ABOUT US Founded 2002, MC+A is a charter Google Enterprise Partner focused on connecting business to their information assets utilizing enterprise search and collaborative technologies.
MC+A - Connecting Business Intelligence Chicago, IL, 60654 For more information visit: www.mcplusa.com