MBE Business Magazine

ISSUE 49 | APRIL / MAY 2019

article

5 Factors that Affect Shipping Costs And How to Reduce Them Pg 51 Article

Big Brand Names Try Reusable Containers Nestlé, Procter & Gamble among the brands testing the enviro-friendly model in New York and Paris Pg 40

article

ACQUISITION OF THE SENATOR HOTEL TIMMINS PG. 06

THIS MONTH FOCUSING ON 7 Ways to Cash in on the Shift to Plant-Based Protein

Bye checkout lines!

Convenience stores get more Convenient

Consumers Willing to Pay More for 'Clean' Foods & Beverages

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LATEST

NEWS

ACQUISITION OF THE SENATOR HOTEL TIMMINS

MBE Group is pleased to announce its recent acquisition of The Senator Hotel Timmins, a leading hotel located in downtown Timmins. For the past twenty three years, our corporate mission has been to be a leading name in Canada by providing exceptional services. Our acquisition of The Senator Hotel Timmins brings us one step closer to accomplishing this goal.

As you already know, MBE has already been involved in various businesses. Not only will the acquisition add another leading brand and platform to our business portfolio by entering into the hospitality industry, but The Senator Hotel Timmins will begin offering their services to our existing customers as well.

“We are delighted to welcome The Senator Hotel’s employees, customers and service providers into the MBE Family,” said Syed Mansoor Ali Naqvi, MBE’s President and Chief Executive Officer.

“This acquisition further advances our vision to diversify and enhance our service offering to customers. We are very impressed with the business that The Senator Hotel management team has built. We believe there will be significant opportunities to enhance network optimization with our customers. Similar to MBE, The Senator Hotel brings an established high service, performance-driven culture.”

“I always consider all my employees as family members, and I welcome you all to the MBE family,” Chineseadded buyers Mansoor while hate new-car hotel. addressing the employees of the newly-acquired

46

smell—so Ford’s eliminating it

Under the management of MBE’s seasoned team of executives, The Senator Hotel Timmins will grow, strive and touch the peaks of the hospitality industry in the near future.

MBE

inc.

YOUR SUCCESS IS OUR PASSION

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Smart Work or Hard Work

SYED MAHMOOD NAQVI Vice President | MB Enterprises

The slogan of our esteemed company

Working smartly is also a necessity

should always try to draw a fine line

is “your success is our passion”. I’ve

which helps you get rewarded for your

between the two extremes.

been working hard tirelessly since day

work. There are numerous people who

one, with the only key to our success

go unnoticed almost every single day,

For more effective results, try to

being passion. Whenever I deal with

the only reason being that they work

perform hard work or smart work by

others, I’m always thinking about other

hard instead of working smartly.

concentrating on the job you are

people and how we can mingle in bringing success together.

given, and analyzing which method It’s a known universal fact that there

will prove to be more fruitful.

are only twenty four hours in a day, Work is vital to step up to the next

and we can’t extend the hours even if

Thinking about rewards and

level of success. The most important

we wish to. The only best way to utilize

accolades ruins your behaviour

question you should ask yourself is

your time wisely in an appropriate

towards work. Exceptional results will

what kind of work will take you to that

manner is by utilizing your time in

come to you automatically when you

level? Is it hard work or smart work?

working smartly, instead of wasting

perform your work properly.

time by working hard. This is why Undoubtedly, smart work saves time

smart work is really effective in

Hard work is definitely important as it

and allows us to be more organized

real-life. We should also try not to

is only through hard work that we can

proving helpful in gaining the recogni-

waste our energy in performing any

achieve the goals of our life. However,

tion within no time. No matter how

unproductive tasks or activities.

smart work will save you time and

hard you work, there is always room

energy. If you work hard in a smart

for smart and innovative work. We

The momentum of your work should

way, success will touch your door

should always keep this in mind and

be a perfect balance between wasteful

within no time.

move forward accordingly.

idleness and extreme hard work. We

W W W. M B E F O RYOU. C O M

MBE BUSINESS MAGAZINE APRIL / MAY 2019

09

IMPORTANCE OF PATIENCE AT THE WORKPLACE SYED ALAMDAR HUSSAIN Country Head - MB Enterprises

‘"If you are patient in one moment of anger, you will

Impatience leads to rash decisions and can make a bad

escape a hundred days of sorrow." - Chinese Proverb’.

situation worse. In the modern business environment, you can’t afford to make mistakes which might cost you a fortune.

Patience is a heavenly virtue which leads to happiness. It is

Charging headlong into the abyss with all guns blazing may

believed that patience and wisdom walk hand in hand. In

seem to be the way to get things done in business, but it is a

order to progress in every walk of life, one needs to have a

damaging practice. It is counterproductive to the long-term

great deal of enduring patience.

success of the company and its employees. Increasingly, companies are understanding the need for patience as a soft

Patience is arduous -- especially when your colleagues are

skill in all their employees. Employers are listing it amongst

getting on your nerves -- but biting your tongue has multitudi-

the most valuable soft skills - even going so far as enlisting it

nous benefits. No matter how skillful, hardworking or qualified

into the job descriptions.

you are, there will always be problems. How to deal with those problems in a workplace is a mark of an employee’s

It is also of great importance that patience distinguishes

ability to cope. Sometimes when things are out of your

between an efficient employee and a incompetent employee.

control, you have to think of a solution. That is where

If you want to be a proficient and skillful employee, you must

patience comes in.

exercise patience without provocation, regardless of the circumstances. The quality of overcoming hurdles at

Arguably, we are living in an impatient world; we have lost the

workplace while exhibiting calmness leads to incessant

soft skill of patience. As onerous as it might be at first if you

success, while it will bring massive opportunities.

practice being patient on a daily basis, your co-workers might follow suit, refining collaboration and making your workplace

Patience brings you tons of benefits in your routine life. When

more fun and tolerable.

we are patient, we: • Accept the delay as it may be due to a set of circumstances, rather than forcing the issue and fighting back against it.

• Conquer the negative emotions associated with impatience such as frustration, anger, and restlessness • Make a more logical decision about how to tackle a difficult situation Thus, thinking before you react and maintaining the composure to tolerate troubles without getting angry or upset is a key to success in your career development.

10

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

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APRIL - MAY

EVENT 2019 CALENDAR APR 6

SATURDAY

National Tartan Day Tartans of all varieties are worn on Tartan Day, which recognizes and celebrates the contributions of Scots and their descendants in Canada on April 6.

Maundy Thursday Maundy Thursday is a Christian observance in Canada. The day, also known as Holy Thursday, occurs during Holy Week and falls on the Thursday before Good Friday. It commemorates Jesus Christ’s last supper and the initiation of the Eucharist, which is observed in many Christian churches.

APR 18

THURSDAY

APR 19

FRIDAY

Good Friday

SATURDAY

First day of Passover

APR 20

Good Friday occurs two days before Easter Sunday. It is the day when Christians commemorate the crucifixion of Jesus Christ, which plays an important part in the Christian faith. It is also a statutory holiday in all Canadian provinces and territories except Quebec, where it is partially observed.

Passover (Pesach) lasts for eight days in Canada. Many Jewish people mark Passover with family members and close friends.

Others choose to take a Passover vacation at a hotel or resort.

APR 22

MONDAY

Easter Monday Easter Monday is the day after Easter Sunday, which commemorates Jesus Christ's resurrection, according to the Christian Bible. Easter Monday is also a holiday for many Canadians.

APR 22

MONDAY

St. George's Day St George’s Day commemorates the life of St George, a Roman soldier and Christian martyr. St George’s Day is a provincial holiday in Newfoundland and Labrador in Canada. It is observed on the Monday closest to April 23 each year.

MAY 2

THURSDAY

Yom HaShoah Many Canadians observe Yom Hashoah, which is also known as Holocaust Remembrance Day. It commemorates the lives and heroism of Jewish people who died in the Holocaust between 1933 and 1945.

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

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MAY 12

Mother's Day

SUNDAY

Many Canadians celebrate Mother’s Day by showing their appreciation for mothers or mother figures. The Mother’s Day date in Canada is on the second Sunday of May each year.

MAY 20

Victoria Day

MONDAY

Victoria Day, also known as May Two-Four, May Long, and May Long Weekend, is a Canadian holiday on the Monday preceding May 25.

CROSSWORD PUZZLE SOLUTION

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M C A N

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A N G O L D I A P E D A Y I N G E E S M A S M R T D A Y S C P O R L G O D E A R A W O L I A O N S U N E C K S H O S P E F R I M S C U E S D A C A R R V E R Y D I D G E N E E R

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B R A A N N D O I N S H E Y C E A G E E L L O A P E S N W E A R P S 22

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L A N O L L I I N E U M M H E E E 84

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U N I T A R E A

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

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New McGill School of Retail to tackle Challenges in Grocery Bensadoun School of Retail Management will cover such areas as sustainable consumption

DAVID BROWN

Montreal’s McGill University has

expertise from various faculties to

from the consumer side as well as

officially opened a school of retail

ensure the right people are around the

financially sustainable on the retailer

management with a goal to tackle the

table to fix these issues.”

side,” he said.

retailers, including some of those

Food is one of the main research

Aside from Bensadoun, the school

unique to grocery.

areas at the school, with research

has received a number of corporate

underway related to the nutritional

contributions from the likes of Saputo,

Named after Canadian shoe retail

aspects of food, product development

Walmart and Couche-Tard. Nespresso

icon Aldo Bensadoun, The Bensadoun

(within the faculty of agriculture),

has also signed on as what the school

School of Retail Management will

pricing and delivery issues.

calls a post-launch “collaborator.”

particular focus on sustainable

Some of the high level, seemingly

“We are living through a period of

consumption and healthy societies,

unrelated research work at the

tremendous change in retail and to

drawing on expertise from all faculties

university could have a real impact on

succeed, future industry leaders will

across the university.

the grocery sector.

need to fundamentally understand

many transformative challenges facing

cover all aspects of retail with a

consumers’ changing behaviors and “The retail industry is affected by

“For example, AI can be useful in

expectations,” said Aldo Bensadoun,

grand challenges such as nutrition

issues like personalization and

in a release. “It is my hope that by

and food or sustainability, which

product assortment optimization while

working with industry partners and

cannot be tackled through siloed

neuroscience can help understand the

leveraging McGill’s breadth and depth

thinking,” said Saibal Ray, academic

decision-making process from the

of research in fields such as account-

director, Bensadoun School of Retail

consumer perspective,” said Ray.

ing and finance, as well as others like

Management and James McGill

psychology, artificial intelligence,

professor in supply chain manage-

“One of the things we want to work on

neuroscience and sustainability, we

ment.

is how we can nudge consumers

will succeed in reinventing the future

“The Bensadoun School of Retail

towards healthier behaviours, in a way

of retail management.

Management can bring together

that is sustainable on the long term

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

Why PayThink Supermarkets aren’t ready for Uber’s grocery service Pradeep Elankumaran (In October 2018), Uber’s CEO mentioned grocery delivery as a possible area of expansion during a talk at Vanity Fair’s New Establishment Summit 2018.

In theory, Uber is well positioned for this, its Uber Eats business is strong, and it has a huge number of drivers and cars, with capacity in its network.

But Uber Eats works well because restaurants have the operational efficiency to assemble meals quickly usually within 10 minutes, and get them out to the curb to waiting Uber vehicles in another one to two minutes.

Grocers simply can’t do that. Why?

with companies like Instacart, which

There are two main reasons:

specialize in grocery picking using

Grocers aren’t organized for e-commerce

outside staff. Of course, the problem

delivery

with that model is that the labor has

Traditional grocery formats rely on

to be factored into the prices

large stores laid out in a way that

customers pay for those groceries,

increases the number of items

pricing many customers out of the

customers put into their shopping

delivery market.

cart at the expense of customers’ speedy experience at the store. Over

In our on-demand, instant-gratifica-

time, grocers built larger and larger

tion society, consumers want rapid

stores to attract customers, and

delivery, which requires rapid picking.

refined the economics of their

Virtually no traditional grocer could

businesses based on the assumption

meet Uber’s high bar of perfectly

that customers will always be happy

packing orders within 10-15 minutes,

completed trip or delivery, not on wait

to drive to them, a critical but

and then getting them into waiting

time. This is not a problem for restau-

nowadays much riskier assumption.

Uber vehicles within another one or

rants, since they are accustomed to

two minutes.

getting an order ready in minutes, but is

Grocers’ operational efficiency is typically

extremely problematic for traditional

low when picking online grocery orders

Uber Eats promotes restaurants that

grocers operating delivery out of

Grocers tend to be more focused on

are closer to you with deep cuts in

storefronts, since their staff finds it

merchandising, traditional (mostly

delivery fees, because they know

challenging to accurately pick orders at

unionized) grocery store staff are

they can deliver it fast and keep you

that speed.

focused on keeping shelves full and

happy, and also because their

making sure customers can find what

contractor drivers’ income is entirely

And that’s why we won’t see Uber

they need They also focus on

contingent on utilizing every minute

delivering for traditional grocers anytime

pushing high-margin products such

of their drive time effectively. Drivers

soon.

as prepared foods. That’s why

get frustrated the longer they wait,

traditional grocers have partnered

since they are compensated on each

W W W. M B E F O RYOU. C O M

MBE BUSINESS MAGAZINE APRIL / MAY 2019

23

Shoppers Drug Mart given license to sell medical MARIJUANA ONLINE THE CANADIAN PRESS

Shoppers Drug Mart has been

valid medical document will soon be

September, after initially applying in

granted a license to sell medical

able to purchase a wide selection of

October 2016.

marijuana online. Loblaw-owned

medical cannabis products” from

pharmacy chain will offer a selection

Shoppers.

of cannabis products through a specified website

in producing medical cannabis, but A spokeswoman for Shoppers’ parent

the license is required in order to sell

company Loblaw Companies Limited

the product to patients.

Health Canada’s list of authorized

says it’s too soon to say when people

cannabis sellers and producers has

will be able to start making orders.

been updated to reflect that the

24

Shoppers has said it had no interest

Under the current Health Canada regulations for medical pot, the only

pharmacy can sell dried and fresh

She says the company is still working

legal distribution method is by mail

cannabis, as well as plants, seeds

through a “technical issue” with

order from licensed producers direct

and oil.

Health Canada.

to patients.

A website has been set up by the

The company was granted a medical

company, which says patients “with a

marijuana producer license in

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

Sustainability, health, and

convenience will drive food & drink trends CHRIS POWELL in 2019

Increased consumer demand for

recycle and offering “up-cycled” goods.

product formulations that are nutritious,

sustainability, products that address

This will be accompanied by efforts to

flavorful and easy to consume.

growing interest in healthy aging, and a

lessen air pollution, support plant

desire for restaurant-quality,

welfare, restore soil health and

Elevated convenience

ready-to-eat products will shape food

embrace regenerative agriculture.

Convenience food and products are

and drink trends for the coming year, according to a new report from Mintel.

flooding the marketplace as manufacThrough the ages

turers respond to on-the-go consumers

Consumers are increasingly prioritizing

who are seeking out “speed scratch”

Evergreen consumptions

health and wellness, and manufactur-

solutions that offer restaurant-quality

Sustainability is moving beyond farm to

ers can address their needs with

food in a ready-to-eat format.

fork, towards what Mintel describes as

products that address concerns about

a “circular” food and drink economy.

everything from bone and joint, to brain

Mintel predicts a new wave of

This 360-degree approach will not only

and eye health.

shortcuts will be available, offering

involve improving access to recycling,

conveniences such as the expansion

but also creating products that use

Mintel predicts that food and drink

of meal kits sold at retail, foodser-

ingredients grown using regenerative

manufacturers will look to the beauty

vice-inspired beverages, and a new

agriculture practices.

industry for inspiration. The beauty

generation of prepared meals, sides

industry has embraced the concept of

and sauces that mimic the flavors and

It is noted that there is already a

healthy aging by designing proactive

formats of restaurant meals.

“seismic shift” in consumer attitudes

products that are marketed using

towards plastics, with bio-based

positive language, instead of terms

Technology advancements will also

packaging materials expected to

such as “anti-aging.”

elevate consumer expectations of

become a key component of the next generation of responsible packaging.

convenient food and drink options According to Mintel, the medical needs

across the entire day. “Interest in

of diverse senior populations can be

premium convenience will not be

Will edible packaging become mainstream?

addressed through food and drink for

limited to dinner time, creating opportu-

In 2019, it predicts sustainability efforts

medical purposes, plus products

nities for every meal, snack and

will include incentivizing consumers to

designed for prevention featuring

beverage break,” says a report.

W W W. M B E F O RYOU. C O M

MBE BUSINESS MAGAZINE APRIL / MAY 2019

25

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21 Actress - Aimee 22 Japanese theater 23 Newport News is on it 26 Genetic strand 27 Guanaco kin 28 Kitchen stove 29 In and of31 Loose stone used for foundations 35 Wife on "The Dick Van Dyke Show" 37 Post-seminar session 41 Legendary Giant Mel 42 Curse 43 Greek war deity 44 "- wait" ("The issue isn't that urgent") 45 By land47 Associations 49 "I taut I - a puddy tat!"

50 Lang. of Iran 51 Snaky curve 53 Naval letters 55 Anti vote 56 Meyer of TV 57 Have existence 58 They're milder than jalapenos 62 Scratchy-voiced 64 Judges' org.

66 Petri dish gelatin 67 In-favor vote 68 2012 film taglined "25 events, 2 brothers, 1 champion" 74 Discharge from the military, informally 75 Comet Hale-76 Queens loc.

77 As - (at present) 79 Result in formal punishment 84 Klink's title: Abbr.

86 Span. lady 87 IM giggle 88 Uno tripled 89 Caddy quaff 90 - -dieu (prayer bench) 91 Bit of wit 92 Door fixture 94 Ensnare 97 Gold-medal figure skater Oksana 99 "- la vie!"

100 Vision-blocking mist J 02 Hawaii's Mauna 103 Rubberlike gum used as a dental cement 105 Journalists and the like 108 See 7-Down 109 Deportee, e.g.

110 Guanaco kin 112 Light, nutritionwise 116 Vigoda or Lincoln 117 Alternate title for this puzzle 122 Hi-- screen 123 Arctic dweller 124 "Impossible!"

125 Mall lures 126 Comic actor Carney 127 Abnormal sacs 128 Wowed 129 Royal decree

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DOWN 1 Superior vena 2 Indigo dye 3 Crime doer 4 Considers 5 Actress Witt 6 Asian sash 7 With 108-Across, singing syllables 8 Keg spigot 9 - and 111-Down 10 President after Jim1ny 11 Listlessness 12 Pape1 extras 13 TV/radio host Dobbs 14 Cup-shaped flower 15 Went blading 16 Weaken insidiously 17 Not sequential 18 Rub raw 24 More down-covered 25 Bull - china shop 30 RBIs or HRs 32 Freshly capped tire 33 Curves 34 Entertainer Zadora

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36 Delighted in 37 Doha's land 38 Noah's Ark landing site 39 Relatively recent 40 Draft-ready 45 Inedible kind of orange 46 Have - (plop down) 48 Pt. of OS 50 Miner's goal 52 Fruitopia rival 54 Door opening for peeping 58 Pork product 59 Role for Fran Drescher 60 Dilettantish 61 Filthy riches 63 Lima's land 65 Entertainer Neuwirth 69 Joan70 Beat - to one's door 71 rnterest accumulation 72 How freelancing may be done 73 "Take your time" 78 "Polly - cracker?"

79 Kind 80 Club outsider

See previous issue answers on page # 21 17

120

114

121

81 Most overcast 82 Positive-thinking pastor 83 Perfume name that sounds verboten 85 Tree yielding a highly saturated fat 90 Gyro wrap 93 Naval jail 95 Collection for a handyman 96 Easy-to-swallow pills 98 Ga.'s ocean 99 Lobster's cousin 101 Of the fate one merits 103 Zodiac twins 104 Plaza Hotel girl of fiction 105 Comic Anne 106 Spring flower 107 Set (down) 111 9-Down and 113 Nero's 451 114 Sir Guinness 115 "- we forget ... " 118 Xi preceders 119 Pan Am rival 120 "Yee--!''

12l Uvea's place

115

The impact and control of self-checkout shrinkage

GINA ACOSTA

StoreBrands

Retailers experimenting with

On-shelf Availability Group. “This

self-checkout should be implementing

report will help retail organizations to

strategies to minimize stock loss so

continue to reap the benefits that

Stores using scan-and-go technolo-

that they can better achieve operation-

self-scan technologies can bring while

gies could see an increase of between

al benefits and improve the customer

doing so within a sustainable business

0.7 and 10.4 basis points of additional

journey, according to a report.

model.”

loss for every 1% of sales processed.

The ECR Community Shrinkage and

The payments revolution

rate for scan-and-go was 2.8% of

On-shelf Availability Group (OSA) and

Retailers count their stock loss

sales value, suggesting additional

NCR have published a comprehensive

typically as a percentage of their

stock loss of between 0.01% and

report that assesses the potential

sales, which, according to a prior ECR

0.29% of sales value.

impact of self-checkout (SCO)

report, is about 0.67% of grocery retail

technologies on retail loss and

sales. The new report from ECR and

The report goes on to consider ways

provides best practices and guidance

NCR, Self-Checkout in Retail

in which SCO technologies can be

on how to address and balance risks.

suggests a typical retailer can

controlled, including a range of

experience an increase in stock loss

emerging technologies. The report

“Retailing is becoming ever more

of one basis point for every 1% of

also underlines the importance of

dependent upon a host of technolo-

sales that go through fixed SCO

monitoring data on the risk of loss

gies, many of which are increasingly

machines. For instance, a typical store

relating to SCO as well as adopting a

focused upon improving the customer

with 25% of its sales value going

more joined up approach to SCO

journey,” said John Fonteijn, chair of

through fixed SCO could see addition-

management and control.

the ECR Community Shrinkage and

al stock losses of 0.25% of sales

value.

In the study, the average utilization

28

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

Caisse, governments backing Quebec electric-car charging-station maker

AddÉnergie is getting $4.5 million from Quebec, $1.5 million from Ottawa, as well as an undisclosed investment from Quebec's pension fund manager.

JACOB SEREBRIN, MONTREAL GAZETTE

The Quebec and federal governments

network of electric charging stations,

— along with the province’s pension

Louis Tremblay, the company’s

which it says is the second-largest

fund manager — are putting new

president and CEO, said AddÉnergie

network of electric-car charging

money into a Quebec City-based

plans to use the money to support a

stations in North America.

company that makes charging stations

plan to double the size — and

for electric cars.

production — of its factory in Shawini-

The company also makes charging

Quebec will invest $4.5 million in

gan.

stations used by Hydro-Québec in its

AddÉnergie, acquiring a stake in the

Circuit électrique charging network.

company, while the federal govern-

The new investments will also help the

ment will give the company $1.5

company “maintain our competitive

The federal government announced

million, representatives from both

advantage” and continue its expansion

that it will be giving $5 million to

governments said at a joint press

into the United States, Tremblay said.

Hydro-Québec to expand that

conference.

network.

There are currently 13,000 electric-car

At the same time, the Caisse de dépôt

recharging stations built by AddÉner-

et placement du Québec also

gie in use in Canada and the United

announced an investment in the

States.

company, its second. The dollar value of that investment was not disclosed.

W W W. M B E F O RYOU. C O M

AddÉnergie also operates the Flo

MBE BUSINESS MAGAZINE APRIL / MAY 2019

29

THE POWER OF Portion Balance

ANDY DE SANTIS Registered Dietitian

As the day’s get shorter, weather gets colder and we head

diet! There certainly is rather, it would be ideal if they did not

into the holiday season we are entering the time of year

represent the most significant portion of your daily diet.

where physical activity tends to fall by the wayside and we gravitate more and more to those comfort foods.

So where we are going with this?

Well, let’s think about a tool as simple as the plate model, in

Inevitably, it’s at this juncture where it makes sense to have a

this case the one provided by the good folks at the Harvard

discussion about portion balance, which is an increasingly hot

School of Public Health, to get a clearer idea of what portion

topic around this time of year.

balance is all about.

Understanding what portion balance is and learning how to

Their model tells us that the most significant portion of our

practice it, is an important step towards a healthier lifestyle.

meal should come from the most nutrient dense foods, which are vegetables, with the rest being made up of all the other

Although all foods can fit into a healthy diet, it would be silly to

stuff like protein, fruit and carbohydrate rich grains like rice.

deny that certain foods play a much bigger role in contributing to our good health than do others.

The plate model is a really simple way to help anyone understand that we can fit all of our favorite foods into our

So what is Portion Balance?

daily diet, but also that we should focus most on the foods

As a dietitian who has worked with a wide variety of individu-

that are the healthiest for us.

als, I think it’s pretty fair to say that many Canadians could benefit from incorporating the foods we know to be the best

Now although this concept is not a complex or even a

for our health in larger amounts while being a bit more mindful

surprising one, it obviously is easier said than done. That’s

about the portions of foods that aren’t quite as nutritious.

pretty much exactly why organizations ranging from govern-

That’s not to say there isn’t a place for these fun foods in our

ment to industry to the retailers themselves are investing millions in public education, research and innovation to help consumers have more and better options when it comes to food selection.

Portion Balance… is #trending When we look at Health Canada’s data from the most recent Canadian Community Health Survey, it’s clear that there is a very specific group of foods that are not found in the traditional food guide that many Canadians gravitate towards. These include: beer, fruit drinks, pop, chips & chocolate.

These foods share one very important thing in common

30

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

however their serving sizes can vary widely.

sugar, salt and fat but rather to enjoy these foods in moderation and in smaller portions.

Think a small square of wrapped chocolate versus a large candy bar, or a mini can of soda versus a larger can or bottle.

That’s just a fancy way of saying that it’s okay to enjoy your

I think it’s safe to say that the influx of products in smaller

favorite fun foods, just as long as they don’t make up the

portion sizes is no coincidence.

biggest part of your diet!

As we move on from the “supersize era” everyone from the

Take a look at this 3-step process I put together to help you

everyday person to the food industry executive has come to

think more clearly about portion balance:

realize that there is a need for product offerings that support

1. First and foremost, acknowledge that foods such as soda,

the public’s portion balance goals.

chips, and chocolate are items you consume to enjoy rather than for their nutritional value, which is completely accept-

It’s is given to the large body of evidence suggesting that

able. We are human, after all!

when portion sizes go up, so does overall caloric intake,

2. Second, acknowledge that the essence of portion balance

which could result in higher intakes of nutrients that many of

is that the most nutrient dense foods (such as fruits, veggies,

us simply don’t need more of, including: added sugars,

nuts, seeds) should always represent the majority of your

saturated fat and sodium.

overall intake. Which means if you’re having a lot more veggies than chocolate, you are in a great place!

Even The World Health Organization recommends that

3.Finally, putting points 1 and 2 together, you can achieve

keeping free sugar intake to under 10% of total calories is

both the satisfaction of eating the foods you love, and

beneficial for human health.

improve your overall portion balance, by taking advantage of the fact that your favorite products are becoming increasingly

So what can we do to improve our portion balance?

available in a wide variety of serving sizes that make it much

The Dietitians of Canada note that people are best served by

easier for you to strive towards a healthy, balanced diet that

avoiding the regular consumption of foods that are high in

still includes the foods you love.

W W W. M B E F O RYOU. C O M

MBE BUSINESS MAGAZINE APRIL / MAY 2019

31

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Waste-free shopping Shellee Fitzgerald Step inside Ottawa’s NU Grocery and

Ottawa would support such a

about the experience of past 2 years,

you’ll see all the usual items you’d

venture, Valérie Leloup and business

the lessons traditional grocers can

expect to see at a food store: fruit,

partner Sia Veeramani, both adopters

learn from the zero-waste model, and

veggies, pastas, spices, baked

of the zero-waste lifestyle,

what’s next for NU.

toothpaste and beauty aids. What you

Opened NU in the city’s Hintonburg neighbour-

Is there anything that you’ve had to tweak at

won’t see is any disposable packag-

hood in August 2017.

NU over the past year?

ing none so ever.

While Leloup is no stranger to

There are so many little tasks in

goods, cereals, jam, dairy and even

business—she racked up a decade’s

retail, it never stops. Our big

NU is one of just a handful of

worth of experience at Danone in

challenge is really to put in place

zero-waste grocery stores across the

Europe and Quebec running a

processes to simplify things, but I

country (the first in Ontario), and is

grocery store was new territory. But

think that’s the challenge for any

catering to a growing contingent of

one year in, Leloup is pleased with

retailer. There has been a steep

consumers looking to reduce the

the 1,500-sq.-ft. store’s progress. “We

learning curve for us in terms of

amount of waste they generate. At

have a good base of regular, very

products and what’s popular. I’d say

NU, customers bring their own bottles

loyal customers … and every day we

we started off with an assortment of

and bags and fill them up with goods

see new people coming in, asking

about 350 products and now we’re at

from an assortment of bulk bins and

questions, so we feel that we

over 700 items that are organic or

other containers, weigh the items and

probably opened at the right time and

local wherever possible, and that is

pay.

we’re very optimistic for what’s ahead

really the result of the many interac-

of us.”

tions that we’ve had with our custom-

Inspired by the zero-waste grocery stores in Europe and a belief that

W W W. M B E F O RYOU. C O M

ers, and also trying to identify the In a recent interview with Leloup

profile of our customers. We found we

MBE BUSINESS MAGAZINE APRIL / MAY 2019

33

have a lot of vegan customers, for example, so we’ve added a lot of vegan items. We’re constantly trying to find products that will please our customers and that are also zero waste, that’s a challenge we have.

Has NU become a community hub also?

Yes, that’s what we always wanted. We have workshops very regularly. It’s a great way to get people into the space.

In recent years, more zero-waste grocers have popped up, indicating an appetite for these storeswhy would you say that is?

The issue of waste is coming on the radar much more. Two or three years ago you barely saw a headline on waste; now you see it more and more. But very often, people are aware of the problem and [know] that they should try to create less waste, but they don’t have the opportunity to do that. So, what we’re creating with the store is the opportunity.

Are there lessons traditional grocers could learn from this model?

I think the No. 1 thing I would say is that as a traditional retailer, you don’t have to be a zero-waste grocer to significantly reduce your waste. Do a waste audit and identify those low-hanging fruits, because they could cut waste significantly. Some grocery stores don’t even have composting in place, they don’t separate organic from non-organic waste. That is really something that is not difficult to put in place; it’s a small cost.

What’s next?

A second location. We’re really at the beginning of investigating where. We’re going to map out where our customers come from to see where it makes sense to open. We have some ideas, but we just need to narrow it down.

34

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

WHAT YOU NEED TO Know Before Switching to Biodegradable Plastic With the worldwide problem of plastic pollution increasingly

petrochemicals. Recycled plastic produces products of

on the restaurant and hospitality industry’s radar, many

lower-grade plastic (e.g., plastic bottles recycled to create

businesses are making changes to help reduce plastic waste

plastic benches or fence posts).

in their communities. For example, some foodservice opera-

• Biodegradable = Plastics that can be broken down by microor-

tors are switching to biodegradable plastic to meet continued

ganisms (bacteria or fungi) into water, carbon dioxide (CO2)

demand for single-use and takeaway products from custom-

and some bio-material (i.e., compost).

ers who are accustomed to convenience. But what many

• Bioplastics = A type of biodegradable plastic derived from

might not realize is that if certain disposal methods are not

biological or natural substances, such as corn starch or

being used, biodegradable plastics will not actually help the

vegetable fats/oils, rather than from petroleum. Bioplastics

environment.

generally produce a relatively lower net increase in carbon dioxide gas when they break down.

Is Switching to Biodegradable Plastic Worth the Investment?

• Compostable = Many people confuse biodegradable with

This is just one of many questions that foodservice and

compostable. While they are similar, compostable products

hospitality businesses are grappling with when it comes to

are biodegradable with an additional benefit: biodegradable

reducing waste.

simply means the object can be biologically broken down, while compostable materials go one step further by providing

If investing in more environmentally-friendly alternatives to

the earth with nutrients once the material has completely

plastic has crossed your mind, below are some pointers to

broken down in the form of compost or humus.

help you assess whether switching to biodegradable plastic will be worth the time, effort and cost for your business.

Reasons for Switching to Biodegradable Plastic According to a recent report from the United Nations Environ-

Understanding Biodegradable vs. Conventional Plastics

ment Program, each year the world produces more than 400

Let’s start with some basics. Here is a list of definitions for

million tons of plastic materials. Many of those materials can

different types of plastic material:

take up to a thousand years or more to decompose and only

• Conventional Plastic or Simple Plastic = Made from petrochemicals

9 per cent of all plastic waste ever produced has been

(a.k.a. fossil fuels).

recycled.

• Recycled Plastic = Made from recycled plastics rather than raw This is where biodegradable plastics can come in as a better alternative to conventional single-use plastics because: • They are equally resistant, durable and versatile.

• Under specific conditions, they can be 100% degradable.

• They do not change the flavor or scent of the food contained.

• They contribute less to climate change.

• Their production reduces non-biodegradable waste that contaminates the environment.

Setting Up for a Successful Switch The tricky thing about switching to biodegradable plastic materials is that there is no universal method to properly dispose of them, practices differ from municipality to municiW W W. M B E F O RYOU. C O M

MBE BUSINESS MAGAZINE APRIL / MAY 2019

35

pality, and waste hauler to waste hauler.

Toronto’s Green Bin organics program. This is because the municipality uses a hydropulper to separate all types of

You need to know how your municipality and waste hauler

plastic and any other materials that can’t be processed using

handle disposal of these materials before you make the

their system.

switch, or all the time, effort and money you spend will end up having zero positive effect on the environment.

To make matters worse, a biodegradable plastic like PLA isn’t even accepted in the city’s recycling stream as it degrades

If the materials are just going to end up in a landfill, then

the quality of products when mixed with conventional plastics.

switching to biodegradable plastic is pointless, it can take many decades for these materials to completely break down

The Takeaway

and become compost in a landfill.

Bioplastics and biodegradable plastics are a great option if they can and will be disposed of properly.

Biodegradable materials need sunlight and oxygen to decompose, and they are often not exposed to these

If you’re spending more money serving your food and drinks

elements in a landfill, so this makes the decomposition

using biodegradable products with the intention to do well for

process happen much more slowly.

the environment, you should be getting what you pay for. So make sure you ask first. Become aware, Check with your

Many bioplastics or biodegradable plastics also require high

local waste management system and/or your private waste

heat to break down (around 50 degrees Celsius), and the

hauler to find out if they will accept biodegradable plastic

materials might not reach the temperatures they need to

materials, or if they will simply be separated as residue to be

degrade in a landfill.

sent to a landfill.

Biodegradable plastics are innovative and useful materials,

Not All Municipalities Support Switching to Biodegradable Plastic

but should only be used when they can be properly managed

Take Toronto for example: Many biodegradable plastics, such

post-disposal, with minimal environmental impact. Otherwise,

as polylactide acid (PLA), are not accepted in the City of

you’re just throwing money onto the trash heap.

36

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

7 Ways to Cash in on the Shift to Plant-Based Protein The explosion in consumer demand for plant-based foods

pressing environmental problems, including global warming,

was on full display this summer when A&W suffered a

land degradation, air and water pollution, and loss of biodiver-

“Canada-wide” shortage of Beyond Meat Burgers, just one

sity.” Additionally, conventional animal agriculture contributes

month after launch. Fans of the new product had to wait until

more to climate change than emissions from the entire

Oct. 1 for the North Vancouver-based chain to finally bring

transportation sector combined — about 15 per cent of all

back the popular plant-based patties. What this episode

climate change can be attributed to animal agriculture. By

clearly revealed is that when foodservice gets plant-based

2050, we will have about 10 billion people to feed, and we

protein right, the results can be phenomenal. Many restau-

can’t do it with a system this ecologically inefficient.

rants are still sitting out the plant-based revolution, unsure

Plant-based alternatives are far less polluting and far less

how to position meat alternatives for maximum appeal to

wasteful.

mainstream consumers. Below are some ways to cash in on the shift to plant-based protein.

A 2017 survey from research firm Mattson found that almost one third of U.S. consumers chose the environment as one of

Embrace the health halo

their top three reasons for eating more plant-based foods.

According to market research firm Nielsen, 46 per cent of

After health, environmental issues seem to be an important

Canadian consumers associate plant proteins with positive

driver in the recent uptick in consumer demand for

health effects. South of the border, Datassential’s

plant-based alternatives.

Plant-Based Eating Keynote Report found the number 1 reason (chosen by 49 per cent of respondents) why U.S.

Adding products like plant-based burgers gives you a great

consumers are eating more plant-based food is because they

PR opportunity to highlight your sustainability efforts. For

perceive it to be healthier. Adding plant protein as a descrip-

example, swapping just one animal beef patty for a

tor can cue health in the minds of consumers without

plant-based version like the Impossible Burger saves the

indicating diminished flavour.

emissions equivalent of driving 29 km. Focusing on sustainability is good for the planet, good for your customers, and

Since almost all plant-based foods are naturally free of

good for your bottom line.

cholesterol and saturated fats, and contain healthier polyunsaturated or monounsaturated fats, putting plant-based meat

Lead with flavour

and dairy on your menu can be a great way to appeal to

Saying no to animal meat doesn’t mean saying no to flavour.

consumers craving a healthier — but still decadent — choice.

Decades of experience with offering healthy dishes to consumers shows that while consumers are interested in

Level up on sustainability

foods that will make them feel good, lose weight, and provide

Growing crops, transporting them, feeding them to animals,

essential nutrients, they will not accept dishes that even hint

and then eating only a part of the animal is highly inefficient,

at sacrifice.

using up vast quantities of grains and legumes with a low nutritional ROI. It takes nine calories of food fed to a chicken

Plant-based menu items shouldn’t be an afterthought or a

to get one calorie back out in the form of meat, for example.

blend of random vegetables. Rather, they should be

And chicken is one of the most efficient meats!

positioned as equally indulgent and flavourful as other dishes, with the additional health and environmental benefits of plant

United Nations’ scientists state that raising and killing animals

protein

for food is “one of the major causes of the world’s most W W W. M B E F O RYOU. C O M

MBE BUSINESS MAGAZINE APRIL / MAY 2019

37

Position plant-based dishes to succeed with flexitarians

dishes makes it more likely that flexitarians will choose them.

Flexitarians — consumers who are reducing their animal

“Vegetarian” or “vegan” terminology denotes a lifestyle and

protein consumption and increasing their plant protein

identity, indicating these products are only for people who are

consumption — comprise a significant percentage of the

vegetarian. “Plant-based” descriptors focus customers more

population. While they don’t want to make the lifestyle choice

on the ingredients and benefits.

of veganism or vegetarianism, they are interested in the health and environmental benefits of plants.

Give your existing dishes a plant-based makeover Blending animal protein with plant protein is very common in

Food familiarity is key for flexitarians; they might eat a plant

Europe, but has made limited appearances in North America.

burger one night and an animal-based burger the next.

One notable exception is Sonic’s mushroom-blended Slinger

Seventy per cent of Beyond Meat’s consumers are flexitari-

burger. But given the success shown in Europe, there’s a lot

ans, and nine in 10 U.S. consumers who purchase non-dairy

of opportunity for restaurants and foodservice operators to

milk also purchase dairy milk.

offer exciting blended dishes. Not to mention the great PR value that could be unlocked by the right blended culinary

Familiarity is about more than format. Positioning your

innovation.

plant-based dishes on the menu right alongside your regular animal-based dishes is critical. A 2017 study from the London

Plant-based doesn’t just have to be at the centre of the plate.

School of Economics found that vegetarian dishes were

Swapping out an ingredient or two in sides or appetizers that

ordered more than twice as often when listed on the menu

are already mostly plant-based can create products that

with all other entrées compared to being listed in a separate

appeal to a larger cohort. With heightened consumer

“vegetarian” section.

awareness of food allergies and new dietary preferences, offering delicious plant-based foods helps position your

Menu descriptions matter. Using “plant-based” or “plant

establishment as an inclusive place where all can eat.

protein” labelling instead of “vegetarian” or “vegan” on plant

38

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

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ESS 20160620

Big Brand Names Try Reusable Containers Nestlé, Procter & Gamble among the brands testing the enviro-friendly model in New York and Paris

The Associated Press A new shopping platform announced

single-use items,” says Szaky. “We’re

lightweight-aluminum pump contain-

at the World Economic Forum aims to

going back to the milkman model of

er,” Helias says. “Tide in the U.S. will

change the way consumers buy

the 1950s. You buy the milk but the

come in a stainless-steel bottle with a

many brand-name products.

milk company owns the bottle, which

durable twist cap. Cascade will come

you leave in the milk box to be picked

in ultra-durable packaging. Crest

up when you’re done with it.”

mouthwash will come in a glass

Loop, as the platform is called, would do away with disposable containers

bottle. The idea is ultra-durability,

for items such as shampoo and

Companies partnering with Loop

convenience and also ultra-luxurious

laundry detergent from some of the

include Nestlé, Procter & Gamble,

packaging.”

world’s biggest manufacturers.

PepsiCo and other top brands.

Instead, those goods will be delivered

Häagen-Dazs Ice Cream, a Nestlé

in sleek, reusable containers that will

“Our goal is that by 2030, all of our

product, will be delivered in a posh,

be picked up at your door, washed

packaging will be reusable or

double-walled, stainless-steel tub

and refilled.

recyclable,” says Virginie Helias,

designed to keep ice cream cold

vice-president and chief sustainability

longer.

“Loop is about the future of consump-

officer at Procter & Gamble. Loop,

tion. And one of the tenets is that

she says, “is a very new idea and

And instead of adding dirty dispos-

garbage shouldn’t exist,” says Tom

somewhat risky because no one has

able diapers to landfills, soiled

Szaky, CEO of the New Jersey-based

tried it. But the response has been

diapers can, starting only in the Paris

international recycling company

very positive, and we’ve selected 10

area, be placed in sleek, durable

TerraCycle, which is behind Loop.

of our brands to be a part of the pilot

diaper containers. When a container

project, with a plan to add more later

is filled, Loop will pick it up and

“Removing plastics from the ocean is

pending positive results.”

deliver a clean, empty one. New

not enough. We need to get at the

Pantene shampoo, for instance, “will

technology allows Loop to process

whole idea of disposability and

come in a beautifully decorated,

and recycle the dirty diapers,

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

something TerraCycle has already started doing in Amsterdam.

“We want to strive for Zero Waste at both the production and consumption level,” says Laurent Freixe, CEO of the Americas Region of Nestlé, which hopes to do away with all its non-recyclable packaging by 2025. “Loop is so innovative that we felt we had to be a part of it and learn from it.”

The rise of the “Zero Waste” movement and concern about the environment has led many businesses to try to reduce packaging and single-use containers. Loop is unusual in its international scope and the size of the companies participating.

Initially, Loop will offer about 300 products, with plans to add to the list later. According to TerraCycle, partners include Procter & Gamble, PepsiCo, Nestlé, Unilever, Mars Petcare, The Clorox Company, The Body Shop, Coca-Cola, Mondelez International, Danone, Jacobs Douwe Egberts, BIC, Nature’s Path, Thousand Fell, Greenhouse, Grilliance, Preserve, Carrefour, UPS and the sustainable-resource management company Suez.

Greenpeace, which has criticized many big manufacturers for creating much of the plastic waste polluting the world’s oceans, joined in a panel about sustainable consumption at which Loop was announced in Davos, Switzerland, on Thursday. Jennifer Morgan, international executive director of Greenpeace, said beforehand, “While Greenpeace welcomes the aim of the Loop Alliance to move away from throwaway culture and disposability … what the platform will mean for the environment depends on whether corporations worldwide are actually ready to change their business models, or if this effort just becomes a distracting side project to generate positive PR.” She warned that most businesses behind the initiative are still expanding production of single-use plastic, though company representatives focused on the progress they have vowed to make in adopting more sustainable packaging.

Loop is slated to launch this spring in New York, New Jersey and Pennsylvania, and also in Paris and some of its suburbs. Shoppers will be able to buy Zero-Waste products from the Loop website to be delivered to their homes in specially designed shipping totes, and, eventually, at participating retailers, such as Carrefour grocery stores in Paris.

Loop intends to expand to the U.S. West Coast, Toronto and the United Kingdom by the end of this year or early 2020, followed by Japan– ideally in time for the 2020 Olympics, Szaky says.

“It means more delivery trucks, but far fewer garbage trucks,” he says.

W W W. M B E F O RYOU. C O M

MBE BUSINESS MAGAZINE APRIL / MAY 2019

41

Horoscope for APRIL- MAY 19 ARIES - TAURUS ARIES General: Your ambition runs high this year, and even though it may be a struggle, you have an all-consuming desire to become someone in the eyes of the world. You want to escape feelings of inadequacy by being more than adequate, and you do this by wanting to make money and achieve status. You may be quite single-minded about this in the beginning of the

a different nation or new region of

want your skills, talents, and posses-

your own country.

sions to reflect the new you, the one that has emerged over the past few

Love: You're too busy for love at the

years. You can change your lifestyle

beginning of the year. Your lovers

and find support for it from other

may be just as ambitious as you are,

people, provided that they benefit

and getting you (or both of you) into a

from it too. For example, your partner

high status job, career, or position

may encourage you to adopt a

may be a joint effort. However, you

healthy lifestyle or learn to worry less.

may have a surprising change of heart in the middle of the year, when

From the end of summer to the end

others suddenly find you attractive.

of the year, you start to see the big

You may catch the eye of someone

picture. As you're less involved with

you never dreamed you could attract,

raise your social standing.

yourself, the more you're involved

even though any relationship you

with the world at large. You're not

develop probably won't last.

By the mid-spring and through the

even so much interested in individu-

year, forsaking relationships that don't advance your career interests and making friends strategically to

summer, you're confidence starts to wane: you tend to pick your battles and allow some things to fall to the wayside. Competitive spirits evolve to more altruistic ones, and you feel less

42

like rebelling for the sake of it. You

MBE BUSINESS MAGAZINE APRIL / MAY 2019

als as you are cultures and communi-

Through the spring on through the

ties. You may even want to identify

summer, you focus your romantic

with new cultures or identities. Travel

feelings on those closest to you,

will be soul affirming, so if you can

especially anyone who seems to

swing it, definitely go overseas or visit

have liked you first. You may develop

W W W. M B E F O RYOU. C O M

a crush during this time, even if you're

your confidence back, in a way. You're

you to make a bold step toward the

not single, with a very powerful

not the same; you're wiser. You are

future, either by going to college,

moment in late spring. By August, you

also increasingly concerned with your

moving, changing religion, or political

may be settled into a romantic

personal and private life. You may long

ideologies. Or, you may meet

relationship of your own. If you're

for adventure, but your heart is at

someone who makes you reconsider

already with someone, spring and

home. Unsolved issues from your past

what you think about all of these

summer have you focused on what

may be a huge focus. If you've been

things and the way you identify with

you can do to make your private lives

thinking of settling down or starting a

these concepts, philosophies, and

easier. You may not be out and about

family, you may do so this year. If

beliefs. Either way, you're not going to

as much as a couple, happier to settle

you're getting married, you can always

be attracted to the old and familiar in

into the quite routine of love that isn't

have an exotic honeymoon and kill

the early part of the year.

so much hot as it is enduring.

two birds with one stone, right?

TAURUS

In the fall until the end of the year, you

summer, or you may get serious

General: This year begins with you

become more ambitious, more

about an existing relationship. As

wondering if there is more to life than

concerned with going out in the world

mentioned before, commitment and

what you are currently seeing and

and getting what you want. You don't

settling down may be on your plate. In

experiencing. You want adventure, and

just want to be comfortable, though

fact, this may be the thing that seems

you feel as if that's the key, and yet,

this may definitely be something on

more right to you, even if it scares

you can't seem to figure out how to

your radar. You want more, and you

you, even if you don't think you're

make life more interesting. You may

want to establish a place in the world

ready. Now, whether or not you're

make friends, however, with exotic

where no one questions your authority

ready depends on many other factors,

people who help expand your

or social standing. The best way to do

but you will want love and romance.

horizons. By springtime, you long to

this, you realize, is by acquiring

You'll be more drawn to monogamy

escape your life. Resist the temptation

money and establishing yourself

than flirting or playing the field.

to feel sorry for yourself, because you

economically as you go into 2019.

You may meet someone over the

will if you give everything you have to others hoping for love in return.

Love: You may meet someone quite unlike yourself early this year. If you

As spring turns to summer, you find

W W W. M B E F O RYOU. C O M

already have a partner, they may want

MBE BUSINESS MAGAZINE APRIL / MAY 2019

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E-TECH contact@etechcomputing.com

Have you ever wondered, “Does it really matter where my

citizen, if your website is hosted in the United States, then

website is hosted?” the answer to this is a short and simple

you are subject to their laws and regulations. Canada is one

“Yes!” Wherever you choose to host your website, you are

of the strictest countries in the world when it comes to

also choosing where to store your website’s data. Before

managing personal data and information. Compared to other

diving into this let’s look at what website hosting really

countries, Canada places personal security as a higher

means.

priority and it is regarded as an essential right.

Website hosting is a service that allows organizations and

Security:

individuals to post a website or web pages onto the Internet.

It’s important to feel secure about where your information is

A web host, or web hosting service provider, is a business

stored and know that the data centers that your hosting

that provides the technologies and services needed for the

provider are using are secure as well. Before picking a

website or webpage to be viewed by the public. Websites are

hosting provider, you should be asking about daily backups &

hosted, or stored, on special computers called servers. When

restore points, continuous uptime – which is the amount of

Internet users want to view your website, all they need to do

time your website is online for your customers to access –

is type your website address or domain into their browser.

and they should also be up to date with valid Secure Sockets

Their computer will then connect to your server and your

Layer (SSL) certificates so that customers trust going on to

webpages will be delivered to them through the browser.

your website. If anything were to happen, it is ideal to have a hosting provider that is located close to you. Another thing to

When you choose a hosting provider to host your website you

look at is making sure you have distributed denial-of-service

should always ask the question, “where is my data actually

(DDoS) protection, and a business continuity plan in the

being stored?” This should make you think about the benefits

event that those servers fail.

of where your data is being stored. Here are some of the main benefits and security reasons on why a Canadian

Search Engine Optimization (SEO):

company should host their site in Canada.

SEO is about more than keywords and content optimization.

It’s about who you host with as well. If you’re looking to

Privacy:

increase your presence in a certain country like Canada, then

Storing your data in the cloud is one thing, but where the

hosting your website in Canada is a good option. By choosing

server is located is another. Your websites, databases and

a Canadian based hosting provider where you know your

emails are governed by the laws of where the server is

information is stored in Canada, you will automatically get a

located, i.e. Servers in Canada fall under the Canadian legal

Canadian IP address. As an example, when someone in

system, Personal Information Protection and Electronic

Canada goes on google to search for hosting, it will automati-

Documents Act (PIPEDA) where private information on

cally load Canadian IP addresses that are near to where

hosted servers is strictly regulated with laws designed to

you’re searching from, affecting your local Google rankings if

protect sensitive and personal data. Servers in the United

your data is stored close-by. Having a website hosted in

States fall under the legal system, Patriot Act where the

Canada will increase your search relevancy within Canadi-

United States government can legally access any data, block

an-based search results and increase Canadian traffic. You

you from your data, and monitor your communications if your

will have a much greater chance of being found on google if

activity is deemed suspicious. Even if you are a Canadian

you are hosted with a provider in Canada.

W W W. M B E F O RYOU. C O M

MBE BUSINESS MAGAZINE APRIL / MAY 2019

49

Improved performance:

based hosting provider, you are generally also billed in

Believe it or not, the distance between the server and the

Canadian dollars – saving you several currency conversion

computer that is loading the website will make a difference. If

fees.

your target audience is Canada, then a Canadian based service provider will decrease your website’s load time and

It is very important to choose the company you are hosting

improve the amount of time people stay on your website. It is

with very carefully, and to consider where your information is

proven that the longer a person waits for your website to load,

being stored. You must look at all aspects. If the location is

the quicker they are to bounce off your website and never

not in the same country in which you are trying to target your

return. Load speed time is very important for your business’

customers, your at risk for privacy & security concerns, as

SEO, especially with the faster technology getting released

well as lower SEO and worse website performance.

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In the past, Canadian based clients may have chosen United States based hosting providers because they were a bit cheaper and cost was their primary concern. Nowadays, with the expansion of data center space in Canada, pricing is now relatable, which now the cost savings can be passed on to the client. In addition to this, when choosing a Canadian

50

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

5 Factors that Affect Shipping Costs

(And How to Reduce Them)

E-SHIPPER

There are many essential aspects that make or break a

use an online calculator - like the one on eShipper, a Canadi-

successful e-commerce business. A supply of high-quality

an shipping company that provides shipping solutions across

products, an effective marketing strategy, great packaging -

Canada, the US, and internationally.

you name it.

Or create your own free eShipper online account to get No less important is figuring out how to ship your product

access to a more extensive calculator where you'll be able to

from point A to point B, at the same time keeping the costs for

see a list of competitive rates from trusted carriers like FedEx,

both parties as minimal as possible.

UPS and others, see a breakdown of prices and compare them by carrier, service, estimated transit time, etc.

Shipping rates not only affects the profitability of your business, they are also the number one reason why online

Regarding the distance traveled, there isn’t much you can do

customers abandon their shopping carts. All the more reason

here. However, when your business grows big enough, it

for keeping them under control as much as all other operating

might be time to start thinking about using a fulfillment

costs.

warehouse by analyzing past sales and their destinations, reducing your shipping costs overall.

To calculate your shipping rates, or even just estimate the approximate price to ship a given package, you will be

3. TRACKING & INSURANCE

needing to consider the following factors. Let's start with:

Insurance and tracking are two very important considerations that offer a great deal of security, but might increase your total

1. PACKAGE DIMENSIONS AND WEIGHT

shipping rates.

This is one of the main determining factors for your shipping costs. To put it simply, the larger the package, the more you'll

Tracking almost always comes at some additional cost. At the

have to pay for shipping. The same goes for package weight -

same time, it can be important for not only proving you sent

a heavier package will cost more to be delivered.

the package, but also for the customer experience.

While you cannot affect the weight, you do have a say over

In the case of most carriers, insurance and tracking is

what type of packaging to send it in. The package size should

relatively inexpensive and covers your expenses in case one

be big enough to hold your products, but relatively smaller to

of your packages gets lost or damaged. Shipping services

protect your product from unnecessary shaking and damage.

like UPS offer complimentary coverage, but only cover your merchandise up to a certain amount.

A good idea is to stock several package sizes and packaging materials so that you can select the most appropriate for

For low-value, high volume shipments, consider using

each of your products.

eShipper's SmartePost tracking that offers competitive prices for full tracking to 28 countries and domestic.

2. DISTANCE Apart from the size and weight of the package, the departing

If you're shipping items of higher value or packages that are

location and destination are also an important cost factor. The

easy to break, consider purchasing additional insurance or

further the package travels, the higher the cost of shipping.

even using a third-party insurance provider like ShipSurance or Insureship that will cover all your packages automatically.

To see how distance will affect your shipping rates, you can W W W. M B E F O RYOU. C O M

MBE BUSINESS MAGAZINE APRIL / MAY 2019

51

4. CUSTOMS & DUTIES

5. HANDLING

If you're selling across international borders, one of the

If you have employees handling your package prior to

biggest challenges you'll face is dealing with customs and

shipping, remember to account for this when determining

duties.

total shipping costs. Even if your business is a solo job - your own time is valuable too.

Usually, when there are additional customs fees or taxes involved upon the arrival of the package, your customer will

To figure out handling costs, there's a simple formula that you

be responsible for them. To avoid confusion, include that

can use. Multiply how long it takes to package an item and

information on your website, for example a shipping policy

divide that by 60. Then, multiply the number you got by hourly

page. Here's an example by a brand that creates inspirational

wage.

posters:

•If it takes 20 minutes to package and send an item, divide that by 60 and get 0.33. If the hourly wage in your company is

INTERNATIONAL SHIPPING

$10/hour, multiply that by 0.33 and get handling costs -

Shipments outside of the USA may incur customs fees

$3.30.

depending on your country of residence. The fee may vary depending on your order value, country limits, and other

CONCLUSION

factors.

As you can see, figuring out your shipping rates is not as simple as you may think, as there are many changing

Startup Vitamins does not take responsibility for possible

variables along the way.

fees.

If you need any help, you're welcome to contact us at Make sure to explain as clearly that any taxes or duty fees

eShipper for recommendations on what packaging might be

are costs that are beyond your control and not something you

the most suitable, yet money-saving to keep shipping costs

will earn a commission from.

on the down low and for other tips and tricks for best shipping

To get an idea of what fees might occur, check out resources

experience.

like: • USPS Customs Information

This piece is a guest blog written by a representative from

• UPS Import and Export Guide

Arka, the packaging experts who take a highly personalized

• FedEx Guide to Customs

approach in creating custom packaging for your brand while

• Canada Post Customs & Duties Information

making it their mission to give you both affordable pricing, and quick turn-around time.

52

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

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Bye checkout lines!

Convenience stores get more Convenient

THE ASSOCIATED PRESS

A year after Amazon opened its first cashier-less store,

A consumer who runs a technology startup said it reminded

startups and retailers are racing to get similar technology in

him of the first time he rode an Uber. “You just know it’s going

stores throughout the world, letting shoppers buy groceries

to be the future,” he said.

without waiting in line.

Amazon doesn’t say how much money its cashier-less stores If they work, cashier-less stores will not only save time but

make. But analysts from RBC Capital Markets recently visited

maybe money too. From cameras and sensors, the stores will

Amazon Go’s two San Francisco stores to come up with a

know when shoppers pick up a product and put it down, and

number. Based on their observations of traffic patterns, they

can send them a discount to tempt them to buy it. Merchants

estimated about 400 to 700 customers per day will visit each

will receive more insights into how people shop. They can

of the roughly 2,000-sq.-ft. Amazon Go stores, generating

create more space for merchandise, better track when

sales of $1.1 million to $2 million annually, assuming an

shelves need replenishing and draw more business from the

average purchase of $10. At the high end of that range, it

hordes of customers who detest long lines.

works out to twice the sales of a typical U.S convenience store, RBC calculated.

But the monitoring system underlying cashier-less technology is bound to raise new privacy issues and worries about

CATCHING-UP SURROUNDING THE IDEA

customer data falling into the wrong hands, especially if

Several startups are pitching technology to retailers who want

stores deploy facial recognition software in the omnipresent

to create Amazon Go-like stores of their own. One of the

cameras watching shoppers.

companies, called AiFi, said it had signed deals with the Carrefour chain in France and Zabka convenience stores in

“It could be scary, and it could be creepy” says Peter Trepp,

Poland. Others, including Zippin, Grabandgo, Trigo Vision and

the CEO of an LA based company that so far has only sold its

Inokyo, said they were negotiating deals with retailers in the

facial recognition tools to retailers trying to identify shoplifters

U.S and other parts of the world, though none were ready to

and other criminals. “But if it’s used to give people a 30%

identify them yet.

coupon on something they want that is going to be a nice benefit. That kind of experience will help people embrace the

“Once a few big retail chains begin to deploy this technology,

technology.”

it’s going to snowball and we will see more and more of them doing it,” says Michael Suswai, co-founder of Standard

Amazon has a head start in the U.S, opening 10 convenience

Cognition, another cashier-less technology startup.

stores in three cities: Chicago, San Francisco and Seattle.

The stores sell salads and sandwiches for lunch, everyday

So far, companies working on the technology are finding

items such as toilet paper and Advil, and groceries such as

ways to do without facial recognition. Their systems rely on

Cheerios and raw ground beef.

cameras for identifying objects rather than people.

Shoppers scan an app to enter the Amazon Go store, grab

Amazon appears the most likely to make cashier-less stores

what they want and walk out. Cameras and sensors on the

a more common sight, partly because it can afford to open

ceiling track what’s taken so their credit or debit cards are

stores with the technology already built into them, given its

automatically charged when they leave. Shoppers will know

current market value of about $800 billion, ranking among the

how long it took to shop, since Amazon sends an alert with

most valuable companies in the world.

their shopping time.

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

But the country’s biggest retailers are also trying to speed up the shopping process. Sam’s Club, the warehouse-style club owned by Walmart, opened a test store that has no cashiers.

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Instead, shoppers use their smartphones to scan products and pay. 7-Eleven is testing something similar at 14 stores in Dallas.

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As cashier-less stores become more common, there will likely be more political pressure to ensure they still offer an option to pay by cash to avoid discriminating against lower-income consumers without bank accounts and credit cards. In anticipation of that likelihood, Standard Cognition already has

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set up a separate kiosk for all-cash purchases in its test store.

RBC said it believed Amazon would eventually introduce its cashier-less technology in its Whole Foods supermarkets, though Amazon said it had no plans to do so. For now, Amazon seems to have its eye on smaller stores: Late last year it introduced a 450-square-foot version of Amazon Go that can be plopped into office buildings or hospitals.

We can assume a possibility that within five years, just about everyone will have experienced what autonomous checkout is. And within 10 years, regular checkout stands might be very

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Canadian Gas Price Forecast Calls For 'Wild Ride At The Pumps' In 2019 Daniel Tencer

A sinking loonie and rising carbon taxes are among the things that could end low gas prices this year.

pumps for 2019 as world markets move sharply in varying directions for the foreseeable future," McTeague

This "will almost certainly force up

wrote.

the cost of filling your tank, just in time for the summer driving season

Canadians can expect a volatile year for gas prices, says a new forecast.

existing one by April 1.

Traders are uncertain which way the

and switchover to more expensive

global economy is going, so oil prices

summer gasoline," McTeague wrote.

Canadian drivers are enjoying some

are likely to swing wildly in the

of the lowest gas prices in years, but

months ahead. But come spring,

The federal government is introduc-

don't expect that to last through

Canadians could see the highest

ing a carbon tax in provinces without

2019, says price comparison site

prices at the pumps since 2014,

their own plan to combat climate

GasBuddy.

McTeague said.

change, and the tax will translate into an extra five cents per litre on gas.

In a report issued Wednesday,

The loonie has lost 10 cents U.S. in

Ottawa plans to send rebate cheques

GasBuddy analyst Dan McTeague

value over the past year, enough to

to consumers in those provinces to

warned Canadians to prepare for "a

push gas prices up by 2.5 cents a

offset the additional cost.

wild ride at the pump" this year.

litre. On top of that, eight of 10 Canadian provinces are seeing either

With British Columbia set to increase

"Canadian motorists can expect a

the introduction of a new carbon tax

its TransLink tax and carbon tax on

year of extreme volatility at the

this year, or an increase to their

April 1, Vancouver is poised to

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

57

overtake Montreal this year as the North American city with the highest gas taxes, McTeague said.

"If we go into a global recession all bets are off."

But there is one thing that could alter that forecast and bring lower gas prices: A global recession, something a growing number of experts say could be just around the corner.

"If we go into a global recession all bets are off," McTeague told HuffPost Canada. "The price of every commodity would absolutely collapse. But I don't see that happening."

A new agreement between the U.S. and China that ends the trade conflict between the world's two largest economies would be enough to calm nerves about a global recession, McTeague said.

In the meantime, Canadians are enjoying some of the lowest gas prices in years.

Thanks to rapidly dropping prices in December, the average gas price in Canada was around $1.02 per litre on Jan. 2, the lowest average since July of 2017.

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Consumers Willing to Pay More for 'Clean' Foods & Beverages Tammy Mastroberte Convenience Store News

NATIONAL REPORT — All natural,

how the food came to be, what is in it

half of adults surveyed said they

organic, limited ingredients, as well

and who made it.”

prefer to eat without artificial ingredi-

as ingredients consumers can

ents, which is an all-time high.

recognize, all fall under the clean

Additionally, local has become much

label trend. And as consumer trust in

more important when communicating

“There are several drivers. One is the

food manufacturing and consumer

transparency, as consumers view

growing consumer concern about

packaged goods companies declines,

local as fresh and sustainable and

health issues linked to artificial

the demand for transparency is on

they like that local products don’t

ingredients, especially parents buying

the rise.

need to travel far or be manufactured

food for their kids,” said Steve

in a country with different regulations

Hartman, account director for the

than the United States.

public relations agency Ingredient

“It has been evolving for quite some time as consumers have become

Communications, based in the United

more interested in what they are

In fact, between 2010 and 2017, the

putting in their bodies,” said Shelley

share of adults who make an extra

Balanko, Ph.D, senior vice president

effort to purchase locally grown foods

Ingredient Communications’ research

of The Hartman Group, based in New

increased to 45 percent, according to

has found that as much as 71

York and focused on the food and

Simmons Reports by Simmons

percent of consumers (across

beverage industry. “Clean from the

Research LLC. And according to

Europe, North America and Asia-Pa-

consumer perspective is something

Packaged Facts’ Organic and Clean

cific) will pay a higher retail price for

uncontaminated or transparent about

Label Consumer report, just under

foods and beverages made with

W W W. M B E F O RYOU. C O M

Kingdom.

MBE BUSINESS MAGAZINE APRIL / MAY 2019

59

ingredients they recognize and trust. What’s more, 18 percent said they would pay 75 percent more for such items.

“The research we conducted confirmed that clean label is now very much mainstream, with over half of consumers saying it’s important they recognize and trust the ingredients in a product they’re considering buying,” Hartman explained.

When stocking their shelves, he recommends c-store operators make product-mix decisions based on what works commercially, while also being aware of where the store is located and the demographics in that area. There are different levels of attentiveness to labels and ingredients based on education, income and more, so knowing who shops the store is important, he said.

60

MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

63

TO CONTACT US FOR FURTHER INQUIRIES..

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

TO CONTACT US FOR FURTHER INQUIRIES..

Syed Mahmood Ali Naqvi: 1-416-939-9378, Syed Hassan: 1-647-832-7265 www.mansoornaqviteam.com

Project Details: Developer

: CTN Developments

Project Type : High-Rise Condo

www.mansoornaqviteam.com

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: Waterloo

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: March 2018

Suite Types

: 1 Bed, 1 Bed+Den, 2 Bed

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104-100 Dynamic Drive, Toronto, ON M1V 5C4 200 Consumers Road, Suite 100, Toronto, ON M2J 4R4 (416) 939-9378 (416) 497-5949 www.mansoornaqviteam.com W W W. M B E F O RYOU. C O M

SYED HASSAN BROKER

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

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B M / RMA A M R .

W WW

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With the departure of winter and spring finally arriving, we are delighted to share newly added services and saving opportuni�es while we con�nuously cater to all your individual and business needs.

We at RMA/MBBP are commi�ed to give you substan�al savings and discounts to reduce your opera�ng expenses and to save you several �mes or more of your annual membership fee. In other words, your membership fee could come at no cost to you but with more savings.

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Payment Processing Services Credit & Debit Cards

01.

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06.

Pay stubs, cheques and office supplies.

50% discount on first purchase Deluxe Nebs

07.

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Drug Plan

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e-Shipper

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Cineplex Discount

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Northern Financial Group

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MBE Business Magazine

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Real Estate

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

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68

Choice Hotels

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MBE BUSINESS MAGAZINE APRIL / MAY 2019

W W W. M B E F O RYOU. C O M

WHERE BENEFITS MEETS

REWARDS 1$ = T N 1 POI

INSURANCE

MINIMUM 200 Points

ATM

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Earn Extra income with RMA/MBBP Referral Program Sign up as an MBBP/RMA member and refer a member to earn an immediate reward of $15, earn further points by referring a client to sign up for any of the above services and accrue points redeemable for cash Address: 104-100 Dynamic Drive Toronto ON M1V 5C4 | Tel: 1-855-NOW-MBBP (669-6227) Fax: 1-866-204-6888 | Email: info@mbbpforyou.com | Web: www.mbbpforyou.com

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Direct: (416) 844-9192 Email: mortgage@mbeforyou.com Web: www.mbeforyou.com

MBE BUSINESS MAGAZINE APRIL / MAY 2019

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