symbian by allan hunter

RoamAnywhere Userâ&#x20AC;&#x2122;s Guide for Symbian OS

Version 3.0

Agito Networks 3255 Scott Blvd. Building 3, Suite 101 Santa Clara, CA 95054 http://www.agitonetworks.com

Revision 1, Last updated 18 May 2009

Legal Notice Copyright © 2009 Agito Networks. All rights reserved. The contents of this document constitute valuable proprietary and confidential property of Agito Networks and are provided subject to specific obligations of confidentiality set forth in one or more binding legal agreements. Any use of this material is limited strictly to the uses specifically authorized in the applicable license agreement(s) pursuant to which such material has been furnished. Any use or disclosure of all or any part of this material not specifically authorized in writing by Agito Networks is strictly prohibited. Agito Networks™, RoamAnywhere™, Mobility Router™, Dual Persona™, and the Agito Networks logo are trademarks of Agito Networks in various jurisdictions. All other trademarks are the properties of their respective owners.

Contents

Chapter 1

Introducing the Agito Networks RoamAnywhereTM Solution . . . . . . . . . . . 1 About the Agito Networks RoamAnywhere Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Documentation Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Chapter 2

Installing and Upgrading the RoamAnywhere Dialer Application . . . . . . .5 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Verifying Access Point Setup on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . .6 Setting Up a WiFi Access Point on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Disconnecting from the Enterprise WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Connecting to the Enterprise WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Creating a Bookmark for the RoamAnywhere Dialer Location . . . . . . . . . . . . . . . . . . . .9 Downloading and Installing the RoamAnywhere Dialer Application . . . . . . . . . . . . . . .9 Reprovisioning After Initial Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Getting RoamAnywhere Dialer Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Uninstalling RoamAnywhere Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Starting and Accessing RoamAnywhere Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Verifying Whether RoamAnywhere Dialer Is Running and Active . . . . . . . . . . . 20 Accessing RoamAnywhere Dialer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Starting and Accessing RoamAnywhere Dialer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Adding RoamAnywhere Dialer to Active Standby Mode Applications . . . . . . . . . 21 Working with the RoamAnywhere Dialer User Interface . . . . . . . . . . . . . . . . . . . . . . . . 21 Accessing RoamAnywhere Dialer Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Using RoamAnywhere Dialer in Multiple Countries. . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Manual SIM SWAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Exiting RoamAnywhere Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

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Contents

Chapter 4

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Presence Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Accessing Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Setting Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Setting Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Editing the Presence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Adding Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Deleting Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Deactivating a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Activating a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Deactivating All Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Activating All Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Sorting the Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Calling Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Logging In/Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Setting the Access Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Sending a Buddy Email. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Calling a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Calling a Buddy While On Another Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Viewing Buddy Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Chapter 5

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Accepting or Declining a Call While on Another Call. . . . . . . . . . . . . . . . . . . . . . . .39 Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Placing a Call While on an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Placing Calls Using Directory Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Managing Personal Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Enabling Personal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Disabling Personal Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Creating the Agito Personal Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Adding Contacts to the Agito Personal Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Deleting the Agito Personal Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Using Contacts and Log to Place Calls from RoamAnywhere Dialer. . . . . . . . . . . . . . 44 Using Contacts to Place Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Using Log to Place Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Making Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Activating the Loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Placing an Active Call on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

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Switching Between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Transferring Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Transferring Calls to a Specified Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Transferring Calls to Your Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Changing the Network Used While on an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Ending an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Accessing Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Accessing Cellular Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Accessing Enterprise Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 How Outgoing Cellular Calls Are Listed in Your Bill. . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Changing Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Chapter 6

Managing Secure Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Verifying Secure Remote Voice and Secure Enterprise Services Availability. . . . . . . .56 Creating a WiFi Access Point on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Creating a Packet-Data Access Point on Your Mobile Device . . . . . . . . . . . . . . . . . . . . 57 Adding a Remote WiFi Access Point as a Preferred Connection . . . . . . . . . . . . . . . . . .58 Adding a Packet-Data Access Point as a Preferred Data Connection . . . . . . . . . . . . . .59 Verifying that Secure Remote Voice Is Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Managing Calls Using Secure Remote Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Verifying that Secure Enterprise Services Are Enabled . . . . . . . . . . . . . . . . . . . . . . . . 60

Chapter 7

Searching the Corporate Directory Using RoamAnywhere Dialer . . . . . .63 Verifying Access to Secure Enterprise Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Searching the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Placing a Call Using a Directory Search Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Viewing Additional Information for a Directory Search Match . . . . . . . . . . . . . . . . . . .65 Adding a Directory Search Match to Your Mobile Deviceâ&#x20AC;&#x2122;s Contacts . . . . . . . . . . . . . 66

Chapter 8

Using Location Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Verifying Secure Enterprise Services Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Adding Home Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Deleting Home Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Chapter 9

Changing RoamAnywhere Dialer Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Changing RoamAnywhere Dialer General Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . 71 Changing RoamAnywhere Dialer Network Preferences . . . . . . . . . . . . . . . . . . . . . . . . .72 Changing RoamAnywhere Dialer Advanced Preferences . . . . . . . . . . . . . . . . . . . . . . . . 75

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Chapter 10

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Appendix A

Third-Party Software Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 RADVISION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 OpenSSL License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Original SSLeay License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

RoamAnywhere Userâ&#x20AC;&#x2122;s Guide for Symbian OS

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Introducing the Agito Networks RoamAnywhereTM Solution 1

This guide shows you how to download and install, configure, and use the Agito Networks RoamAnywhere Dialer application. Use RoamAnywhere Dialer to make and receive calls on your mobile device, and use the RoamAnywhere User Portal to manage how and when you receive calls on the device. This chapter contains the following sections: z

About the Agito Networks RoamAnywhere Solution on page 1

Related Documentation on page 3

Documentation Conventions on page 3

Documentation Feedback on page 3

Contacting Technical Support on page 3

About the Agito Networks RoamAnywhere Solution The Agito Networks RoamAnywhere solution is composed of the following components: z

RoamAnywhere Mobility Routerâ&#x20AC;&#x201D;The RoamAnywhere Mobility Router is a platform for Mobile Convergence. The Mobility Router provides seamless, location-based handover for voice and data as you roam between WiFi and cellular networks. The Mobility Router extends the key features of the enterprise PBX to enable you to have one enterprise phone number, one voice mail box, and one caller ID. Additionally, you also benefit from productivity-enhancing features, such as enterprise directory lookup and extension dialing, to enhance your mobile communications experience.

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Introducing the Agito Networks RoamAnywhereTM Solution About the Agito Networks RoamAnywhere Solution

Agito Networks brings enterprise Voice over Internet Protocol (VoIP), WiFi, and cellular together to do the following:

Reduce cellular costs

Increase in-building coverage

Increase the visibility and control of mobile communications

The RoamAnywhere solution is designed to maximize the use of the enterprise WiFi network when in the office, employing the routing intelligence to hand over a call to the cellular network as you walk out of the building. Additionally, if you are on a cellular call and you walk into the building, the routing intelligence hands over the call from the cellular network to the WiFi network seamlessly. The Mobility Router also hosts the following:

RoamAnywhere Administration Portal—Allows administrators to easily configure, manage, monitor, and troubleshoot the RoamAnywhere Mobility Router. RoamAnywhere User Portal—Allows you to customize your calling experience to better control communication based on various factors, including time of day, calling filters, and your location.

RoamAnywhere client application, enabling a secure, adaptive provisioning process that allows you to easily connect to the enterprise.

RoamAnywhere Dialer—This application is designed to become the primary dialer interface after installation. You can make and receive calls using the mobile device’s native dialing behavior. You have access to native Log, native Contacts, and advanced calling features such as Bluetooth, voice dialing, and speed dialing. The RoamAnywhere Dialer extends key features of the enterprise PBX to enable you to make and receive calls as you would on the enterprise desk phone. You can also use RoamAnywhere Dialer to do the following:

Transfer calls to your desk phone or another phone number.

Originate ad-hoc conference calls.

Access enterprise and cellular voice mail.

If configured by the system administrator, you can place and receive calls using Secure Remote Voice when connected to a remote WiFi network. You can also use secure enterprise services when connected to a remote WiFi network or cellular packet-data network if your system administrator has configured access for your account.

RoamAnywhere Calibrate—This application allows administrators to create Route Points, monitor RF characteristics within the enterprise wireless LAN (WLAN), and simulate routing behavior for handover between WiFi and cellular networks.

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Introducing the Agito Networks RoamAnywhereTM Solution Contacting Technical Support

Related Documentation Publications in the RoamAnywhere solution documentation suite include the following: z

RoamAnywhere Mobility Router Administrator’s Guide

RoamAnywhere User’s Guide for Symbian OS

RoamAnywhere Solution Platform Supportability

RoamAnywhere Solution Release Notes

Documentation Conventions This guide uses the following advisory notices: IMPORTANT Indicates information that you need to pay special attention to. NOTE Indicates supplementary information.

This guide uses the following text conventions: Convention

Usage

Bold text

Highlights user interface elements that you select on your mobile device or computer.

Monospace text

Specifies text that you type.

Italic text

Specifies variables that you need to replace, or highlights document titles or words with special emphasis.

Menu > Command

Specifies a menu item that you select.

Documentation Feedback Your feedback about documentation is important to us. Send comments or suggestions to doc-feedback@agitonetworks.com. Make sure to include the following: z

Document name

Page number

Software version number

Contacting Technical Support To contact technical support, send e-mail to support@agitonetworks.com or go to http://www.agitonetworks.com/support.php. You can also call 1-408-919-8000.

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RoamAnywhere Userâ&#x20AC;&#x2122;s Guide for Symbian OS

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Installing and Upgrading the RoamAnywhere Dialer Application

This chapter provides instructions about how to install RoamAnywhere Dialer and contains the following sections: z

Before You Begin on page 6

Setting Up a WiFi Access Point on Your Mobile Device on page 7

Creating a Bookmark for the RoamAnywhere Dialer Location on page 9

Downloading and Installing the RoamAnywhere Dialer Application on page 9

Reprovisioning After Initial Installation on page 16

Getting RoamAnywhere Dialer Updates on page 16

Uninstalling RoamAnywhere Dialer on page 17 IMPORTANT The RoamAnywhere Dialer application can be installed only to a

mobile deviceâ&#x20AC;&#x2122;s memory. You cannot install RoamAnywhere Dialer on a microSD or other external memory card.

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Installing and Upgrading the RoamAnywhere Dialer Application Before You Begin

Before You Begin Before you install RoamAnywhere Dialer, check the following: z

You have the following information, which you need for installation:

A data connection (WiFi or cellular packet-data). For more information on WiFi connctions, see “Verifying Access Point Setup on Your Mobile Device” on page 6. If applicable, your credentials (used for authentication) for the WiFi access point. (This information is necessary if you need to set up a WiFi access point on your mobile device.) If applicable, security mode used by the access point (for example, WPA or WPA2) RoamAnywhere Mobility Router IP address, local or remote, or fully qualified domain name (FQDN).

Username and password required for authentication with the Mobility Router.

Enterprise phone number or extension.

Contact your system administrator if you have questions about the information that you need for installation. z

A functioning SIM card is in the mobile device on which you want to install RoamAnywhere Dialer.

The device’s time, date and time zone must be set before provisioning RoamAnywhere Dialer. NOTE On Symbian OS, any WiFi networks intended for Restricted mode users must

be provisioned before installing the Dialer. This includes home or non-enterprise WiFi networks for use in conjunction with Secure Remote Voice.

Verifying Access Point Setup on Your Mobile Device To verify that a WiFi access point in your enterprise network is set up on your mobile device:

Press the Menu key.

Use the scroll key to navigate to the Tools icon, and select it.

Navigate to the Settings icon, and select it.

Scroll to Connection, and select it.

Scroll to Access points, and select it.

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Installing and Upgrading the RoamAnywhere Dialer Application Setting Up a WiFi Access Point on Your Mobile Device

Verify that at least one WiFi access point in your enterprise network is in the list of access points. If you do not know the name of a WiFi access point in your enterprise network, contact your system administrator.

If no access points in your enterprise network are listed, you need to set up an access point on your mobile device. For more information, see “Setting Up a WiFi Access Point on Your Mobile Device” on page 7.

Setting Up a WiFi Access Point on Your Mobile Device If you do not have a WiFi access point already set up on your mobile device, you should set up at least one enterprise WiFi access point before installing RoamAnywhere Dialer. Before setting up a WiFi access point on your mobile device, make sure that you have the following information: z

Name of a WiFi access point in your enterprise network

Credentials for the WiFi access point (used for authentication with the access point)

Security mode used by the WiFi access point (for example, WPA or WPA2)

To set up a WiFi access point on your mobile device, use the following procedure. For more information about setting up a WiFi access point, see your mobile device’s documentation.

To set up a WiFi access point on your mobile device 1

Select Menu > Tools > Settings > Connection > Access points. The Access points screen appears.

Select Options > New access point. The Connection screen appears.

Use the scroll key to navigate to Connection Name, and select it.

Enter a name for the connection, and select OK. For example, enter the name of the access point to which the mobile device is connecting.

Scroll to the Data Bearer field, and select it.

Select Wireless LAN, and select OK.

Scroll to the WLAN network name field, and select it.

Select Search for networks, and select OK. The enterprise WLAN and all its access points must be already configured. A list of available access points appears.

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Installing and Upgrading the RoamAnywhere Dialer Application Setting Up a WiFi Access Point on Your Mobile Device

Select an access point from the list, and select Select.

10 Scroll to the Network Status field, and select one of the following:

Hidden—To keep the network name from appearing when searching for access points, which means that you need to know the name of the WLAN to which you want to connect. Public—To display the network name when searching for access points.

11 Scroll to the WLAN network mode field, and select Infrastructure.

If you selected Search for networks in Step 8, the appropriate choice is selected, based on the access point you selected in Step 9. 12 Scroll to the WLAN security mode field, and select the security mode used by your

WiFi network. If you selected Search for networks in Step 8, the appropriate choice is selected, based on the access point you selected in Step 9. 13 Scroll to the WLAN security settings field, and fill in the security settings fields

based on the WLAN security mode in use. The security settings fields that appear depend on the security mode (Step 12). NOTE If you are using a pre-shared key, make sure to enter the key in this screen. 14 Select Back twice. The new access point is listed on the Access Points screen. 15 Select Back until you return to the Menu screen. 16 Verify that the access point settings are correct by starting a Web browser to access a

Web site. 17 When prompted, select the access point that you set up. If the page does not display

correctly, check the access point settings.

Disconnecting from the Enterprise WiFi Network You can disconnect the device from that network so that the device uses the cellular network to place and receive calls. To disconnect your mobile device from the enterprise WiFi network, select Options > Disconnect WiFi.

Connecting to the Enterprise WiFi Network If your mobile device is connected to the cellular network, you can connect the device to the enterprise WiFi network so that the device uses the WiFi network to place and receive calls if possible. To enable the option of using the enterprise WiFi or cellular network, select Options > Connect to WiFi.

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Installing and Upgrading the RoamAnywhere Dialer Application Downloading and Installing the RoamAnywhere Dialer Application

Creating a Bookmark for the RoamAnywhere Dialer Location Performing this procedure is optional. You do not need to create a bookmark before downloading and installing RoamAnywhere Dialer. To create a bookmark for the RoamAnywhere Dialer location: 1

On your mobile device, press the Menu key.

Select the Web icon.

Select Options > Bookmark manager > Add bookmark.

In the Name field, enter a name for the bookmark (for example, RoamAnywhere Dialer).

In the Address field, enter the URL to RoamAnywhere Dialer on the Mobility Router, using one of the following formats: http://Mobility-Router-address/d where Mobility-Router-address is the IP address or fully qualified domain name (FQDN) of the Mobility Router. Examples of URLs include http://10.11.12.13/d or http://sj.example.com/d.

Scroll to Access point, and select it.

Select the access point that you set up in “Setting Up a WiFi Access Point on Your Mobile Device” on page 7.

Select OK.

(Optional) Fill in the remaining fields.

10 Select Options > Save.

Downloading and Installing the RoamAnywhere Dialer Application The RoamAnywhere Dialer application is located on the Mobility Router. NOTE Before downloading and installing RoamAnywhere Dialer, make sure that

the mobile device’s battery is at least 60% charged and that the device is in an area with good enterprise WiFi coverage.

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To download and install the RoamAnywhere Dialer: 1

On the mobile device, start a Web browser and access the RoamAnywhere Dialer by doing one of the following:

If you created a bookmark, as described in “Creating a Bookmark for the RoamAnywhere Dialer Location” on page 9, open the bookmark. Enter the URL of the Mobility Router in the following format: http://Mobility-Router-address/d where Mobility-Router-address is the IP address or fully qualified domain name of the Mobility Router (for example, http://10.11.12.13/d or http://sj.example.com/d).

Do one of the following:

If your mobile device is listed on the page, tap the version number link. If your mobile device is not listed on the page, tap the link on the page in the text below the table on the download page.

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When prompted to download the RoamAnywhere Dialer image, select Yes. The image is downloaded to the My Documents directory on your mobile device and installed.

Select OK to confirm the installation. The installation may take several minutes.

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RoamAnywhere Dialer is automatically launched. Read the disclaimer and press OK. Press OK again to accept provisioning the RoamAnywhere Dialer.

Read the message about the amount of charge of the battery for the mobile device, and select OK to provision the device. RoamAnywhere Dialer must be provisioned to be fully functional on the device.

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In the Mobility Router Address field, type the IP address or fully qualified domain name (FQDN) of the RoamAnywhere Mobility Router.

An example of an IP address is 10.1.2.3, and an example of an FQDN is server1.example.com. 8

In the Username field, type your username. The username is usually the username you use to log in to your corporate network. If your system administrator has created a local user account for you on the Mobility Router, use that username from the administrator.

If you are a system administrator provisioning for an end-user, select Option > Admin Provisioning to enter the software's Admin provisioning mode. This mode displays fields for entering the admin username and admin password. Enter an administrator's credentials here to provision the phone on a user's behalf. Note that the admin user must be a Mobility Router admin user, i.e. a user listed as having admin capability on the Mobility Router's Configuration > System > Authentication > Local Users page. You can go back to User Provisioning mode by tapping Options > User Provisioning.

10 In the Password field, type the password for your user account. If you entered your

corporate username, enter the password you use to log in to the corporate network. If you entered a local username, enter the password for that user account. See your administrator for the password for the local user account. 11 In the Mobile Number field, verify that your phone number is correct. If not, type

the phone number of your mobile device. This is the cellular phone number, using all numbers and no special characters (for example, 4085551515). NOTE You do not need to include the country code.

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12 If you are using a self-signed certificate on the RoamAnywhere Mobility Router,

accept the untrusted certificate message.

13 In the Mobile Number and Enterprise Extension fields, type your full mobile

number and enterprise extension if they do not automatically appear. The enterprise extention is typically the internal extension of your enterprise phone number. The enterprise extension must be an extension of at least four digits. Type only digits, and do not use special characters (for example, 4442).

14 Select Next.

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15 Read the introductory message. Select OK.

After the mobile device restarts, you might be prompted to assign a phone number for which you can directly access cellular voice mail. During the installation process, if this phone number cannot be obtained, you are prompted to provide one. If the number was obtained, you are not prompted. NOTE Depending on how your device is pre-configured, some of the provisioning

screens will not appear. After the restart, you are automatically prompted to assign a preferred connection for RoamAnywhere Dialer. This preferred connection is a wireless network that you want RoamAnywhere Dialer to initially use for network connectivity.

You can change the preferred connection or add other wireless networks as preferred connections. For more information, see “Changing RoamAnywhere Dialer Network Preferences” on page 72.

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Installing and Upgrading the RoamAnywhere Dialer Application Getting RoamAnywhere Dialer Updates

Reprovisioning After Initial Installation After installing RoamAnywhere Dialer, you can reprovision the mobile device. You do not need to reprovision unless you get a new mobile device, or if your RoamAnywhere user account gets deleted from the Mobility Router. You can reprovision when your mobile device is connected to the enterprise WiFi network. If your RoamAnywhere user account is configured to access secure enterprise services, you can also provision while connected to a remote WiFi network or a cellular packet-data network. To reprovision the mobile device, select Options > Reprovision in the RoamAnywhere Dialer main screen. After that, you follow the same procedure that you used when you first installed RoamAnywhere Dialer.

Getting RoamAnywhere Dialer Updates When your mobile device is connected to the enterprise WiFi network or registered to use secure enterprise services, upon restart, RoamAnywhere Dialer automatically checks for any software updates on the Mobility Router. If there is a software update available for RoamAnywhere Dialer on the Mobility Router, you see a popup alerting you that an update is available. Depending on the version of RoamAnywhere Dialer that you have installed and what new RoamAnywhere Dialer version is available, you might be required to upgrade your version or choose whether to upgrade. If you are prompted to install a required upgrade, you must upgrade. If you do not, RoamAnywhere Dialer exits. To get RoamAnywhere Dialer updates: 1

When prompted to install the latest version of RoamAnywhere Dialer, do one of the following:

If the prompt indicates that the upgrade is required, select one of the following:

Cancel— You do not want to upgrade. RoamAnywhere Dialer exits. Every time that you start RoamAnywhere Dialer, you are prompted to upgrade. Until you upgrade the software, you cannot use RoamAnywhere Dialer.

If the prompt indicates that the upgrade is recommended or asks whether you want to upgrade, select one of the following:

OK—Upgrade to the latest software.

Yes—Upgrade to the latest software. No—You do not want to upgrade. The current version of RoamAnywhere Dialer continues to be used until you upgrade.

At the prompt saying that the device has been provisioned successfully, select OK.

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Installing and Upgrading the RoamAnywhere Dialer Application Uninstalling RoamAnywhere Dialer

To configure RoamAnywhere Dialer to automatically start when your mobile device is turned on, select Yes at the Auto-start prompt. If you select No, RoamAnywhere Dialer does not start automatically when your mobile device is turned on, and you must start RoamAnywhere Dialer manually. For information about how to manually start and access RoamAnywhere Dialer, see “Starting and Accessing RoamAnywhere Dialer” on page 19. We recommend that you enable RoamAnywhere Dialer to automatically start when the mobile device is powered on. Enabling this option allows you to continue receiving enterprise calls after a mobile device reboot. You can change this setting at any time in RoamAnywhere Dialer using advanced preferences. For more information, see “Changing RoamAnywhere Dialer Advanced Preferences” on page 75.

From the list of available access points, navigate to the access point that you want to use as the preferred access point for RoamAnywhere Dialer, and select Select.

Select Exit to quit the Web browser.

RoamAnywhere Dialer is now installed on your mobile device, and a preferred access point has been configured for RoamAnywhere Dialer. If you agreed to have RoamAnywhere Dialer start after installation, RoamAnywhere Dialer is running and active in the background. You can also manually check for updates on the Mobility Routerby selecting Options > Check for updates. 6

RADialer downloads the new version and then uninstalls itself. Select OK to reboot. After the reboot, the new version is automatically installed and you are asked to reboot again

Uninstalling RoamAnywhere Dialer To uninstall RoamAnywhere Dialer: 1

Press the Menu key.

Use the scroll key to navigate to the Applications, Installations, or Installat. icon, and select it. NOTE The icon you select depends on the model of your mobile device.

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Depending on what you want to uninstall, scroll to RA Dialer.

Select Options > Remove.

Select Yes to confirm.

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Getting Started

After installing RoamAnywhere Dialer, you can use it as the primary dialer interface on your mobile device. You make and receive calls as you normally would, but you also have access to enterprise PBX features, enabling you to use your mobile device as you would use your desk phone. Before you start placing calls and configuring RoamAnywhere Dialer, read this chapter to familiarize yourself with the RoamAnywhere Dialer user interface. This chapter contains the following sections: z

Starting and Accessing RoamAnywhere Dialer on page 19

Working with the RoamAnywhere Dialer User Interface on page 21

Accessing RoamAnywhere Dialer Help on page 24

Exiting RoamAnywhere Dialer on page 25

Starting and Accessing RoamAnywhere Dialer You need to start RoamAnywhere Dialer if you chose not to automatically start it after installation. For information about how to start RoamAnywhere Dialer, see “Starting and Accessing RoamAnywhere Dialer” on page 20. After you start RoamAnywhere Dialer, it runs in the background. NOTE RoamAnywhere Dialer might not work correctly if other Voice over Internet

Protocol (VoIP) applications are running. After RoamAnywhere Dialer is running, you need to access it and make it the active application to configure RoamAnywhere Dialer settings. How you access RoamAnywhere Dialer depends on whether it is actively running in the background. Before accessing RoamAnywhere Dialer, verify that RoamAnywhere Dialer is running. For more information, see “Verifying Whether RoamAnywhere Dialer Is Running and Active” on page 20. NOTE Use your mobile device’s keys as you normally would. For information about

your mobile device’s keys, see the documentation for your mobile device.

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Verifying Whether RoamAnywhere Dialer Is Running and Active To verify whether RoamAnywhere is running: 1

Hold the Menu key until a list of running applications appears in the upper left corner of the mobile device.

Scroll through the list to see if you see the RA Dialer icon.

Do one of the following:

If the RA Dialer icon is in the list, see “Accessing RoamAnywhere Dialer” on page 20. If the RA Dialer icon is not in the list, see “Starting and Accessing RoamAnywhere Dialer” on page 20.

Accessing RoamAnywhere Dialer If RoamAnywhere Dialer is currently running, make it the active application and access the RoamAnywhere Dialer main screen by selecting the RA Dialer icon in the list of running applications. The RoamAnywhere Dialer main screen appears, as shown in Figure 3-1 on page 23. If the list of running applications is not open, hold the Menu key until the list appears. For information about how to use the RoamAnywhere Dialer user interface, see “Working with the RoamAnywhere Dialer User Interface” on page 21.

Starting and Accessing RoamAnywhere Dialer Use this procedure if RoamAnywhere Dialer is not currently running. To check if RoamAnywhere Dialer is running, see “Verifying Whether RoamAnywhere Dialer Is Running and Active” on page 20 for more information. If you are starting RoamAnywhere Dialer for the first time, you are asked whether you want to enable RoamAnywhere Dialer to automatically start when the mobile device is powered on. The following procedure provides more information about how to enable this option. To start and access RoamAnywhere Dialer: 1

Press the Menu key.

Use the scroll key to navigate to the Applications, Installations, or Installat. icon, and select it. NOTE The icon you select depends on the model of your mobile device.

Navigate to the App. mgr. icon, and select it.

Use the scroll key to navigate to the RA Dialer icon, and select it.

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For information about the RoamAnywhere Dialer user interface, see “Working with the RoamAnywhere Dialer User Interface” on page 21.

Adding RoamAnywhere Dialer to Active Standby Mode Applications You can add RoamAnywhere Dialer to the list of applications that are available in active standby mode. When you power on your mobile device, it enters active standby mode, and its screen shows application shortcuts that you can define. For more information, see the documentation for your mobile device.

Working with the RoamAnywhere Dialer User Interface After accessing RoamAnywhere Dialer, you see its main screen, as shown in Figure 3-1 on page 23. NOTE If your mobile device uses a theme, it is preserved in RoamAnywhere Dialer.

The following are the Agito Networks-specific components of the RoamAnywhere Dialer main screen: z

Your enterprise phone number extension—Internal extension of your enterprise phone number.

VoIP registration icon—Indicates that the mobile device is registered, allowing you to make and receive VoIP calls using the enterprise WiFi network. NOTE The presence of the VoIP registration icon indicates that VoIP is available but

does not guarantee that all calls are made and received using the WiFi network. The RoamAnywhere solution determines whether to route a call using VoIP based on the signal strength of the enterprise WiFi network and other parameters, even if VoIP is available. z

Enterprise services icon—Indicates that enterprise services are available for you to use on your mobile device.

Options menu—Press the left selection key on the mobile device to see the following commands:

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Preferences—Set general, network, and advanced preferences for RoamAnywhere Dialer. See “Changing RoamAnywhere Dialer Preferences” on page 71. Call Settings—Define how calls to your enterprise phone number are routed to your mobile device. See “Changing Call Settings” on page 51.

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Voice Mail—Access cellular and enterprise voice mail. See “Accessing Voice Mail” on page 50. Directory Query—Search your corporate directory. See “Searching the Corporate Directory Using RoamAnywhere Dialer” on page 63. Reprovision—After initially installing RoamAnywhere Dialer, you must provision your device. You do not need to reprovision unless you get a new mobile device, or if your RoamAnywhere user account gets deleted from the Mobility Router. See “Reprovisioning After Initial Installation” on page 16. Check for updates—When your mobile device is connected to the internet, you can check for RoamAnywhere Dialer software updates on the Mobility Router. See “Getting RoamAnywhere Dialer Updates” on page 16. Set Home Location—Specify a WiFi network outside of the enterprise as a home location. See “Using Location Management” on page 67.

About—Get version information about RoamAnywhere Dialer.

Help—Access help about RoamAnywhere Dialer.

Set Personal Mode—When enabled, allows you to place the next call directly over the cellular network, with the phone number of the SIM as the caller ID. “Managing Personal Mode” on page 41.

Exit—Exit RoamAnywhere Dialer. See “Exiting RoamAnywhere Dialer” on page 25.

Link to mobile device’s Contacts—Press the right selection key to access the mobile device’s Contacts. For more information about Contacts, see your mobile device’s documentation.

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Figure 3-1. RoamAnywhere Dialer Presence Screen

Your Presence in the network and your exension number

VoIP registration icon

Your Outgoing Presence message

Enterprise services icon

Your Buddy list

Link to mobile device’s Contacts

Table 3-1 lists the icons used in the RoamAnywhere Dialer main screen and when you make and receive calls. Refer to “Presence Icons” on page 29 for a description on Presence icons. Table 3-1. RoamAnywhere Dialer Icons Icon

Description

RoamAnywhere Dialer main icon.

Mobile device is registered, allowing you to make and receive VoIP calls using the enterprise WiFi network. Mobile device is able to use enterprise services, such as directory query.

Mobile device is registered, allowing you to securely make and receive VoIP calls using the remote WiFi network.

Mobile device is able to securely use enterprise services, such as directory query, home locations, and voice mail indicator.

Indicates that you are placing a call.

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Table 3-1. RoamAnywhere Dialer Icons Icon

Description

Indicates that an outgoing call has been connected. Indicates that a call is on hold. Indicates that a call is coming in. Indicates that a cellular call is active. Indicates that a cellular call is on hold. Indicates that a cellular call has been muted.

Indicates the call is on WiFi.

Indicates the call is on cell.

Indicates an outgoing call is placed directly over the cellular network (for example, a call is placed with personal mode enabled or to a contact who is in the Agito Personal group). Also indicates that an incoming call is made to the cellular phone number ssociated with the SIM card. For information about personal mode, see “Managing Personal Mode” on page 41. Indicates a conference call is active. For information about conferencing, see “Managing Conference Calls” on page 47. Indicates that call forwarding is enabled. For information about call forwarding, see “Changing Call Settings” on page 51. Indicates that do not disturb (DND) is enabled. For information about DND, see “Changing Call Settings” on page 51. Indicates that you have enterprise voice mail. Shows the volume level for the call.

Accessing RoamAnywhere Dialer Help You can access help from any of the RoamAnywhere Dialer screens by selecting Options > Help.

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Using RoamAnywhere Dialer in Multiple Countries When traveling between countries, it is common to exchange SIM cards to reduce the cost of making or receiving calls. Using the “Configure” feature, the RoamAnywhere Dialer transparently routes these calls. This feature allows automatic remapping of the cullular number on the RoamAnywhere Mobility Router when a new IMSI is detected, and is available as a “Secure Enterprise Service” over WLAN or cell packet data. Reprovisioning the RoamAnywhere Dialer is unnecessary, and the feature is always “on” (user configuration is unnecessary). To configure the device after exchanging the SIM card: 1

Read the message in the device window regarding the exchange of SIM cards.

Tap the right button. The device communicates with the RoamAnywhere Router and reconfigures the device. If the configuration is successful, a success message appears. If the configuration is unsuccessful, retry the right Configuration button.

To reprovision the device after exchanging the SIM card: 1

Read the message in the device window regarding the exchange of SIM cards.

Tap the left button. Refer to “Reprovisioning After Initial Installation” on page 16 for instructions on reprovisioning the device.

Manual SIM SWAP In some instances, it may be necessary to update the RoamAnywhere Mobility Router with the device’s phone number, operator and IMSI information before swapping the SIM card. To manually enter this information before the SIM card is replaced: 1

Select Menu > Applications > RA Dialer > Options > Manual SIM Swap.

Enter the number of the mobile device.

Enter the mobile operator information.

Enter the IMSI (International Mobile Subscriber Identity) information, including MCC and MNC.

Select OK to save changes.

Exiting RoamAnywhere Dialer To exit RoamAnywhere Dialer, select Options > Exit. RoamAnywhere Dialer is no longer running in the background. Any calls that you place are made using the mobile device’s dialer and the cellular network. Any calls that you receive are also on the cellular network.

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NOTE Restricted mode users can not exit the RoamAnywhere Dialer. NOTE If you quit RoamAnywhere Dialer, any calls made to the enterprise phone

number associated with your mobile device are directed to voice mail unless you press the pound sign (#) within 5 seconds of answering the call.

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Presence

After installing RoamAnywhere Dialer, the primary dialer interface on your mobile device displays your status and location (Presence) in the system, as well as the presence of others (aka “buddies”) configured in the enterprise and registered on the Microsoft Office Communicator Server® (OCS). Presence is automatically adjusted and updated to the status set in OCS, for example, if you are currently available, in a meeting, or traveling. You can make phone calls to a buddy in the system using the presence feature. Texting and other forms of keypad entered communications are not enabled. NOTE Using Presence in standalone mode offers a subset of the features available in

OCS. Standalone users are seen by the specific RoamAnywhere Mobility Router clients only. A Presence license must be configured on the RoamAnywhere Mobility Router before attempting to use the Presence features on the client. Refer to the RoamAnywhere Mobility Router Administrator’s Guide for more information. This chapter contains the following sections:

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Presence Icons on page 29

Accessing Presence on page 30

Setting Presence on page 30

Setting Location on page 31

Editing the Presence Message on page 31

Buddy List on page 31

Sorting the Buddy List on page 33

Calling Voice Mail on page 34

Logging In/Out on page 34

Setting the Access Level on page 34

Sending a Buddy Email on page 35

Calling a Buddy on page 35

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Viewing Buddy Details on page 36

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Presence Icons The following icons show the user's presence status Table 4-2. Status Icons Status Icon

Description

Available

Away

Blocked

Busy

Do Not Disturb

Inactive

In a Meeting

Offline

On a Call

Out of the Office

Unknown The following location icons are displayed

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Presence Setting Presence

Table 4-3. Location Icons Status Icon

Description

Home

On the Road

Work

Custom Location Table 4-4. Access Levels Level

Company

Standalone

OCS

Personal

Team

Public

Blocked

Accessing Presence RoamAnywhere Dialer is integrated with your mobile deviceâ&#x20AC;&#x2122;s dialer. NOTE Depending upon your mobile device and how you have customized it, the

menu options might be accessed differently from the examples in the following sections. To access Presence: 1

Tap the Home button to view the Menu items.

Select Applications.

Select RA Dialer. All buddies currently active in the network display.

Setting Presence Setting Presence status allows Buddies to view your availability. To set your status:

Press the left button to select your Buddy name at the top of the Presence screen.

Select the center button to see a pop-up menu. Select Set Presence.

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Presence Buddy List

Choose a status from the list. Note that depending upon the chosen status, the color indicator next to your Buddy name changes. Refer to Table 4-2 for detailed information.

Setting Location Setting your location allows other Buddies to view your location status. To set your location: 1

From the home screen, select Menu > Applications > RA Dialer.

Press the left button to select your Buddy name at the top of the Presence screen.

Select the center button to see a pop-up menu. Select Set Location.

Choose a location from the list. Note that depending upon the chosen location, the indicator next to your Buddy name changes. Refer to Table 4-3 for detailed information. a

Choose Custom to enter a customized location. In the Enter location name field, use the keypad to type in the details of the location.

Select OK to continue and display the new location message, or select Cancel to return to the Presence window without saving changes.

Editing the Presence Message The outgoing Presence message displays and is viewed by all Buddies. To edit your Presence message: 1

From the home screen, select Menu > Applications > RA Dialer.

Press the left button to select your Buddy name at the top of the Presence screen.

Select the center button to see a pop-up menu. Select Edit Message.

In the Enter Message field, use the keypad to type in the message.

Tap OK to continue and display the new outgoing message, or tap Cancel to return to the Presence window without saving changes.

Buddy List Use the Buddy list function to Add, Delete, Activate and Deactivate Buddies.

Adding Buddies To add a Buddy: 1

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From the home screen, select Menu > Applications > RA Dialer.

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Presence Buddy List

Select Options > Buddy List.

Select Add Buddy.

In the Enter buddy name field, type in the name of the Buddy as entered on the enterprise server.

Select OK to continue and display the new Buddy, or select Cancel to return to the Presence window without saving changes.

Deleting Buddies One or more Buddies can be deleted from the Buddy list. To delete a Buddy: 1

From the home screen, select Menu > Applications > RA Dialer.

Tap a Buddy in the list. a

Select Options > Buddy List or

b 3

Press the center button on the keypad.

Select Delete Buddy. The Buddy is now deleted.

To delete all Buddies: 1

From the home screen, select Menu > Applications > RA Dialer.

Select Options > Buddy List.

Select Delete All. The Buddy list now displays without any associated Buddies.

Deactivating a Buddy You may choose to deactivate a Buddy from the list for many reasons, including saving battery life, as your device continues to ping status, location and other Presence information from each Buddy in your list. To deactivate a Buddy: 1

From the home screen, select Menu > Applications > RA Dialer.

Select a Buddy name in the list. a

Select Options > Buddy List or

b 3

Press the keypadâ&#x20AC;&#x2122;s center button.

Select Deactivate. The Buddy is deactivated. This Buddy is now grayed-out and although it continues to display, status and location information is not displayed.

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Presence Sorting the Buddy List

Activating a Buddy To activate a Buddy: 1

From the home screen, select Menu > Applications > RA Dialer.

Select a Buddy name in the list. a

Select Options > Buddy List or

b 3

Press the keypad’s center button.

Select Activate. The Buddy is activated. Status and location information are displayed.

Deactivating All Buddies You may choose to deactivate all Buddies from the list for many reasons, including saving battery life, as it continues to ping status, location and other Presence information from each Buddy in your list. To deactivate all Buddies: 1

From the home screen, select Menu > Applications > RA Dialer.

Select Options > Buddy List.

Select Deactivate all. All Buddies are deactivated. Every buddy is now grayed-out and although they continue to display, status and location information are not displayed.

Activating All Buddies 1

From the home screen, select Menu > Applications > RA Dialer.

Select Options > Buddy List.

Select Activate all. All Buddies are activated. Each Buddy’s status and location information display.

Sorting the Buddy List Use the Sort Buddy feature to change the order in which Buddies are displayed. To sort Buddies:

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From the home screen, select Menu > Applications > RA Dialer.

Select Options > Sort Buddy List.

Choose the preferred method of viewing the Buddy list. The options are By Name, By Availability or By Location. The Buddy list updates accordingly.

RoamAnywhere User’s Guide for Symbian OS

Presence Setting the Access Level

Calling Voice Mail Use the Call VM feature to access your cellular or enterprise voice mail from the Presence screen. This function is active only when there is voicemail. The voicemail indicator icon shows if a voicemail message is waiting. To call voice mail: 1

From the home screen, select Menu > Applications > RA Dialer.

Press the left button to select your Buddy name at the top of the Presence screen.

Select the center button to see a pop-up menu. Select Call Voice Mail.

In the pop-up window, select Cellular or Enterprise. The number dialed is based on the information configured on the Server. Refer to the RoamAnywhere Mobility Router Administrator’s Guide for more information.

Forwarding Forwarding sends the call to the number configured in Call Settings. Refer to “Changing Call Settings” on page 51 for more information. If a number is set in Call Settings, Forwarding is automatically “on”: 1

From the home screen, select Menu > Applications > RA Dialer.

Press the left button to select your Buddy name at the top of the Presence screen.

Select the center button to see a pop-up menu. Select Forwarding On. Selecting this function turns forwarding “off”.

Logging In/Out To log out of the Office Communicator Server: 1

From the home screen, select Menu > Applications > RA Dialer.

Press the left button to select your Buddy name at the top of the Presence screen.

Select Logout. You are now logged out of OCS.

To log in to the Office Communicator Server: 1

From the home screen, select Menu > Applications > RA Dialer.

Press the left button to select your Buddy name at the top of the Presence screen.

Select Login. You are now logged in to OCS.

Setting the Access Level Buddies can be given different access levels in your network. Refer to Table 4-4 for a list of access levels.

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Presence Calling a Buddy

NOTE When using Presence in Standalone mode, Company and Blocked access

levels may be used; all others are available in OCS mode only. To change a Buddy’s access level: 1

From the home screen, select Menu > Applications > RA Dialer.

Select a Buddy.

Press the keypad’s center button.

Select Access Level.

Select the appropriate access type. The buddy’s access level updates.

Sending a Buddy Email To send a buddy email: 1

From the home screen, select Menu > Applications > RA Dialer.

Select a Buddy.

Press the keypad’s center button.

Select Send Email. The native email applications associated with the Office Communicator Server display. Select an application by which to send the message and follow the native application instructions for sending the email.

After the message is sent, the main Presence window displays. A brief pop-up message advises that your message has been sent.

Calling a Buddy Use the Call feature to call a Buddy’s cellular or enterprise device when using Presence. The device must be configured on the Server. Refer to the RoamAnywhere Mobility Router Administrator’s Guide for more information. To call a Buddy’s device: 1

From the home screen, select Menu > Applications > RA Dialer.

Select a Buddy.

Press the keypad’s center button.

Select a device to call. a

If the Buddy’s cellular device, enterprise device or home number is configured on the Server, these numbers are called if Call Cell, Call Work or Call Home is selected.

NOTE These options do not display if the numbers are not configured on the Server.

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Presence Viewing Buddy Details

Calling a Buddy While On Another Call You can call a Buddy when a call is in progress. The first call automatically goes on hold when the second party is called. It is not necessary to manually place the first call on hold. To call a Buddy when already on a call: 1

Select a Buddy.

Press the keypad’s center button.

Select a number to call. a

If the Buddy’s cellular device, enterprise device or home number is configured on the Server, these numbers are called if Call Cell, Call Work or Call Home is selected.

NOTE These options do not display if the numbers are not configured on the Server. 4

The first Buddy is automatically placed on hold.

To make a call to someone not on the Buddy List when on a call with a Buddy: 1

Select Dialer.

Use the dialer or use the Contacts list to access your contacts.

The Buddy is automatically placed on hold.

Viewing Buddy Details Buddy information including status, location and contact information can be viewed at a glance on a single screen. NOTE When using the Dialer, press the right key to scroll throught the list of contacts and the left key to jump to the Buddy list. When in the Buddy list, use the right key to jump to the Dialer.

To view Buddy information: 1

From the home screen, select Menu > Applications > RA Dialer.

Select a Buddy.

Press the keypad’s center button.

Select View details. Information relevant to this Buddy displays, including status, location, access level, and contact information. This information is read-only by anyone other than this Buddy.

Select OK to return to the main Presence window.

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Managing Calls

With RoamAnywhere Dialer, you can manage calls as you normally would. For example, you can place a call on hold and take another call, switch between active calls, transfer calls to another number or your desk phone, access enterprise and cellular voice mail, and make ad-hoc conference calls. This chapter contains the following sections:

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Receiving Calls on page 38

Placing Calls on page 39

Managing Personal Mode on page 41

Using Contacts and Log to Place Calls from RoamAnywhere Dialer on page 44

Making Emergency Calls on page 44

Activating the Loudspeaker on page 44

Muting a Call on page 45

Placing an Active Call on Hold on page 45

Switching Between Calls on page 45

Transferring Active Calls on page 45

Managing Conference Calls on page 47

Changing the Network Used While on an Active Call on page 49

Ending an Active Call on page 49

Accessing Voice Mail on page 50

How Outgoing Cellular Calls Are Listed in Your Bill on page 51

Changing Call Settings on page 51

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Managing Calls Receiving Calls

Receiving Calls If RoamAnywhere Dialer is running, its main screen becomes active when an incoming call is received. Figure 5-2 shows an incoming VoIP call while in the enterprise WiFi network (left screen) and an incoming cellular call (right screen). Figure 5-2. Example of an Incoming Cell Call

You have the following options for an incoming call: z

Accept—Press the left selection or green Call key to answer the call.

Ignore—Press the right selection or red End key to direct the call to voice mail.

When you answer an incoming call, the RoamAnywhere Dialer main screen remains active, as shown in Figure 5-3 on page 39.

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Managing Calls Placing Calls

Figure 5-3. RoamAnywhere Dialer Main Screen After Accepting a Call

Accepting or Declining a Call While on Another Call You can take a call while on another call as you normally would. While you are on a call, you receive screen and call waiting tone indication that there is another incoming call. To answer the incoming call, press the Call (green) key. The first call that you were on is put on hold, and the incoming call becomes the active call. For information about how to switch between calls, see “Switching Between Calls” on page 45. To decline the incoming call, select Options > Ignore. Refer to “Calling a Buddy While On Another Call” on page 36 for information regarding making a call using the Presence feature.

Placing Calls To make calls using RoamAnywhere Dialer rather than your mobile device’s dialer, make sure that RoamAnywhere Dialer is running. For information about starting RoamAnywhere Dialer, see “Starting and Accessing RoamAnywhere Dialer” on page 19. NOTE To make calls using RoamAnywhere Dialer, you do not need to have the

RoamAnywhere Dialer main screen active; RoamAnywhere Dialer needs only to be running.

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RoamAnywhere User’s Guide for Symbian OS

Managing Calls Placing Calls

Making a Call To make a call with RoamAnywhere Dialer, proceed as you normally would to make a call. You can enter the phone number while in standby mode or with the RoamAnywhere Dialer main screen active. You can also use the mobile deviceâ&#x20AC;&#x2122;s Contacts and Log lists to make calls. If you are using RoamAnywhere Dialer to make a call over the cellular network, the call is initially routed to the enterprise before being placed to the number you are calling. The following types of calls are not routed through the enterprise: z

Emergency calls (for example, 911 in the United States or 112 in European Union countries).

Direct call number defined in server dial plan (for example, 411).

Calls with numbers starting with an asterisk (*) or the pound sign (#) (for example, *646# to check remaining cellular plan minutes).

Personal-mode calls (calls placed with personal mode enabled and to contacts in the Agito Personal group)

Calls to cellular voice mail.

The RoamAnywhere Dialer user interface does not appear for any calls that are not routed through the enterprise. You cannot place or receive enterprise calls while you are on a call that is not routed through the enterprise. To make a call: 1

In standby mode or with the RoamAnywhere Dialer main screen active, enter the phone number. NOTE When placing a call to a phone number that is not an enterprise phone

number, make sure that the number includes the area code if it is different from the default area code of the enterprise PBX. Contact your system administrator if you do not know the area code for the enterprise PBX. When making a call to an enterprise extension, you do not need to include an area code. If the mobile device was in standby mode when you dialed the phone number, the RoamAnywhere main screen appears. 2

Press the Call key. The call is placed.

If you are on a call and the call is handed over from the enterprise WiFi network to the cellular network, you might notice that the RoamAnywhere Dialer user interface disappears briefly before appearing after the handover to the cellular network.

Placing a Call While on an Active Call You can make another call while on an active call by doing the following: 1

Select Options > New Call.

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Managing Calls Managing Personal Mode

Enter the phone number that you want to call. NOTE If you are on a call using the enterprise network and enter the direct call number defined in server dial plan number (for example, 411) or a phone number that starts with an asterisk (*) or pound sign (#), the call on the enterprise network is dropped.

Calls to three-digit numbers or numbers starting with an asterisk or pound sign are placed directly using the cellular network and not routed through RoamAnywhere Dialer. You cannot simultaneously have an enterprise network call and a call routed directly through the cellular carrier’s network on the mobile device. 3

Press the green Call key. When the new call is being placed, the original call is put on hold.

You can also use the following methods to make another call while on an active call: z

Use your mobile device’s Contacts or Log.

Dial the phone number, and press the green Call key.

The original call is put on hold when the new call is placed. If you dial the number for a new call, you can put the original call on hold if you do not want the person on that call to hear you dialing the number. For more information about putting a call on hold, see “Placing an Active Call on Hold” on page 45. If you have an active call and a call on hold, you can switch between the calls. For more information about switching between active calls, see “Switching Between Calls” on page 45.

Placing Calls Using Directory Query For information about how to place a call using a match from a directory query, see “Placing a Call Using a Directory Search Match” on page 65.

Managing Personal Mode By default, when you place a call with your mobile device while running RoamAnywhere Dialer, the call is routed through the enterprise, and the caller ID for your mobile device is your enterprise phone number. Calls routed through the enterprise give you access to one enterprise phone number, enterprise PBX features, and other features such as conference calling and transfer-to-desk-functionality. There might be occasions on which you want to place a call that is not routed through the enterprise and uses the phone number of the SIM card of your mobile device (for example, when calling someone who will not be charged cellular minutes if the call is from the phone number of your mobile device).

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RoamAnywhere User’s Guide for Symbian OS

Managing Calls Managing Personal Mode

The RoamAnywhere Dialer supports the Dual Persona feature, enabling personal mode. This feature allows you to place calls directly over the cellular network (not routed through the enterprise) and use the phone number associated with the SIM card of your mobile device as the caller ID. For example, if your enterprise phone number is 919-8000, this number is used as the caller ID when you make phone calls that are routed through the enterprise. If the phone number of your SIM card is 555-4442, when you place a call with personal mode enabled, the caller ID used is 555-4442, and the call is directly placed over the cellular network. For information about enabling personal mode, see “Enabling Personal Mode” on page 42. When you enable personal mode, it stays in effect only for the next call that you place. To make another call using personal mode, you must enable personal mode again before you place the call. If there are phone numbers that you frequently call using personal mode, you can create an Agito Personal group that contains contacts for those phone numbers. When you call those contacts, the calls are automatically made in personal mode. For information about creating an Agito Personal group, see “Creating the Agito Personal Group” on page 43.

Enabling Personal Mode By default, personal mode is disabled. To enable personal mode, select Options > Set Personal Mode. The personal-mode icon appears on the screen to indicate that personal mode is enabled, as shown in Figure 5-4. Figure 5-4. Example of Personal Mode Enabled

Personal mode enabled

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Managing Calls Managing Personal Mode

After enabling personal mode, place a call as you normally do with RoamAnywhere Dialer while personal mode is enabled. For information about placing calls, see “Placing Calls” on page 39. After you have ended a call with personal mode enabled, personal mode is automatically disabled. To make another call using personal mode, you must enable personal mode again.

Disabling Personal Mode Personal mode is enabled until you have placed and ended a call or if you manually disable personal mode. To manually disable personal mode, select Options > Reset Personal Mode.

Creating the Agito Personal Group If there are people that you call often with personal mode enabled, you can add these contacts to a group named Agito Personal. The Agito Personal group is accessible as one of the groups in Contacts. When you call anyone in the Agito Personal group, the call is always placed with personal mode enabled. To create a personal group: 1

Select Options > Create Personal Group.

Select one of the following at the add contact to group prompt:

Yes—Select if you want to start adding contacts to the Agito Personal group. For information about adding contacts to the Agito Personal group, see “Adding Contacts to the Agito Personal Group” on page 43. No—Select if you do not want to start adding contacts to the Agito Personal group. The Agito Personal group is created. You can add contacts to the Agito Personal group later. See “Adding Contacts to the Agito Personal Group” on page 43.

Adding Contacts to the Agito Personal Group After creating the Agito Personal group, you can add contacts to the group. When you place a call to any contact in the Agito Personal group, it is placed

Deleting the Agito Personal Group You can delete the Agito Personal group. If you delete this group, if you call any contacts that were members of the group, the calls are not considered personal-mode calls. To delete the Agito Personal group:

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From the RoamAnywhere Dialer main screen, select Contacts.

Scroll to the groups tab.

RoamAnywhere User’s Guide for Symbian OS

Managing Calls Activating the Loudspeaker

Navigate to Agito Personal.

Select Options > Delete.

At the confirmation prompt, select Yes to delete the group. The group is deleted.

Using Contacts and Log to Place Calls from RoamAnywhere Dialer You can use the Contacts and Log on your mobile device in conjunction with RoamAnywhere Dialer. To make calls from Contacts and Log using the enterprise network, you must have a SIM card in the mobile device. If your mobile device does not have a SIM card, you cannot use Contacts or Log to make calls using the enterprise WiFi network, but you can make calls using the enterprise WiFi network if you dial the number from within the RoamAnywhere Dialer main screen. You can also still make emergency calls if there is no SIM card in the mobile device, provided that your cellular carrier supports this functionality.

Using Contacts to Place Calls From the RoamAnywhere Dialer main screen, press the right selection key to select Contacts and access Contacts on your mobile device.

Using Log to Place Calls For information about how to access Log and use it to place calls, see the documentation for your mobile device.

Making Emergency Calls To make a call to an emergency number, dial the emergency number as you normally would. Calls placed to emergency numbers are not routed through the enterprise. If you are on a call using the enterprise WiFi network and make a call to an emergency number, the non-emergency call is dropped. You can also make emergency calls if there is no SIM card in the mobile device if your cellular service provider supports this feature.

Activating the Loudspeaker While you are on an active call, you can turn on the loudspeaker . IMPORTANT Do not hold the mobile device to your ear while the loudspeaker is

activated.

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Managing Calls Transferring Active Calls

To activate the loudspeaker, select Options > Loudspeaker. To turn off the loudspeaker, select Options

Muting a Call While you are on an active call, you can mute your line so that the other party cannot hear you. To mute a call, do one of the following: z

Select Mute.

Select Options > Mute.

To unmute a call, do one of the following: z

Select UnMute.

Select Options > UnMute.

Placing an Active Call on Hold To place an active call on hold, select Options > Hold. To make the call active again, select Options > Unhold. If the call you placed on hold is on the enterprise WiFi network, and you move out of range of the network, the call becomes active again while the call is moved from the wireless to the cellular network. After the call is handed over to the cellular network, the call is put on hold. While the call is moved to the cellular network, the person that you were talking to can hear you.

Switching Between Calls If you have one active call and one call on hold, you can switch between the calls. To switch between calls, press the green Call key, or select Options > Swap. The call that was active is put on hold, and the other call is now active. If you have one active call and one call on hold and move out of range of the enterprise WiFi network, when the handoff from the wireless to cellular network occurs, the call that is on hold is dropped.

Transferring Active Calls While you are on an active call on your mobile device, you can transfer the call to a phone number that you specify or transfer the call to your desk phone. If you transfer a call that is on the cellular network, the transfer takes longer than it does for a call on the enterprise WiFi network. A cellular transfer dials out a second call using the cellular interface.

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Managing Calls Transferring Active Calls

You cannot transfer an active call while on another call. On hold is supported for WiFi calls. For cell calls, Transfer is disabled if two calls on going.

Transferring Calls to a Specified Phone Number While on an active call, to transfer a call to a specific phone number: 1

Select Options > Transfer. The active call is put on hold.

Do one of the following:

In the Phone Number box, enter the phone number to which you want to transfer the call, and select Transfer. Figure 5-5 shows an example of what you see after entering a phone number when transferring a cellular call.

Figure 5-5. Transferring a Call on the Cellular Network

Select Find. a

Navigate to the contact you want to call.

Select Select. The contact name and phone number appear.

To call the contact, select OK. If the call is on the cellular network, Figure 5-5 on page 46 shows an example of what you see during the transfer process.

The call is transferred to the number that you specified. Press Cancel to return to the previous call.

RoamAnywhere User’s Guide for Symbian OS

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Managing Calls Managing Conference Calls

Transferring Calls to Your Desk Phone By default, when you transfer a call to your desk phone, the call is transferred to your enterprise extension, which is set in the Call Settings screen. If the PBX for your enterprise uses a phone number other than your extension to transfer active calls to your desk phone, you can specify that number in the Call Settings screen. For more information, see “Changing Call Settings” on page 51. While on an active call, to transfer a call to your desk phone: 1

Select Options > Transfer to Desk.

Answer your desk phone. The call is transferred to your desk phone, and you can continue the call.

Managing Conference Calls You can use RoamAnywhere Dialer to initiate an ad-hoc conference call with two other people. When you originate a conference call, the calls you place to other conference call members must be routed through the enterprise. If you place a call directly over the cellular network, that call cannot be part of a conference call. You can originate a conference call with the mobile device connected to the enterprise WiFi network or using the cellular network (as long as the outgoing calls are routed through the enterprise. You can also originate a conference call while using Secure Remote Voice. To make a conference call: Depending on your mobile device, use one of the following procedures. 1

Place a call to one of the conference call members.

While the call is active, select Options > Conference. The call is placed on hold. NOTE You can originate a conference call only if you use one of the Options >

Conference options to place the call to the third participant in the conference call. You cannot initiate a new call to the third participant while the second participant is on hold and establish a conference call with the two parties.

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Managing Calls Managing Conference Calls

Do one of the following:

In the Phone Number box, enter a phone number. a

Enter the phone number of the other conference-call member.

Press the Call key.

Go to Step 4.

Select Find. a

Navigate to the contact you want to call.

Select Select. The contact name and phone number appear.

To call the contact, select OK.

After the caller answers, select Join Conference. The first call that you placed is now active, and the two people that you called are now on a conference call. You see the conference icon on the screen, indicating that all conference call members are connected. Figure 5-6 shows an example a conference call being made. Press Cancel to return to the previous call.

Figure 5-6. Making a Conference Call

While you are on a conference call, you have access to many of the options that are available while on a regular call:

Hold

Mute

Loudspeaker

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Managing Calls Ending an Active Call

Ability to change network (cell, WiFi) NOTE While on a conference call, you cannot transfer the call from your mobile

device to your desk phone. Any of the conference call participants using a mobile device running RoamAnywhere Dialer can transfer the call to a desk phone.

Changing the Network Used While on an Active Call The default network used to place and receive calls is set using the Network preferences tab. (See “Changing RoamAnywhere Dialer Network Preferences” on page 72.) You can also change the network being used while you are on an active call. If you change the network from WiFi to cellular, the RoamAnywhere Dialer main screen disappears while the call is handed over from the wireless network to the cellular network. When the call is handed over to the cellular network, the RoamAnywhere Dialer main screen appears. If you change the network used while on an active call, by default, you cannot change the network used again for 30 seconds. To change the network while on an active call: 1

Select Options > Network Selection.

Select one of the following:

WiFi—Use only the specified wireless network (WLAN).

Cell—Use only the cellular network.

Auto—If the mobile device is within range of the enterprise WiFi network, calls are made and received using that network when possible. If the mobile device is not within range of the enterprise network, the cellular network is automatically used.

Select OK.

Ending an Active Call If you are on an active call, you can end it by doing one of the following: z

Press the End key.

Select Options > End Active Call.

If you have one active call and another on hold, select Options > End All Calls to end both calls.

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Managing Calls Accessing Voice Mail

Accessing Voice Mail There are two types of voice mail that you can access from your mobile device: z

Cellular voice mail—Voice mail for the phone number of your mobile device

Enterprise voice mail—Voice mail for your enterprise (corporate) phone number

Accessing Cellular Voice Mail RoamAnywhere Dialer automatically tries to retrieve the cellular voice mail box number on your SIM card. If the number cannot be retrieved, you need to manually configure the phone number used to access the cellular voice mail by using the Advanced Preferences tab. For information about how to manually configure the cellular voice mail phone number, see “Changing RoamAnywhere Dialer Advanced Preferences” on page 75. NOTE The call to access cellular voice mail is made directly over the cellular

network and is not routed through the enterprise. To access cellular voice mail: 1

Select Options > Voice Mail.

Select Cellular.

Select OK.

You are connected to your cellular voice mailbox. Check your voice mail as you normally would.

Accessing Enterprise Voice Mail A voice mail indicator notifies you that there is voice mail waiting. To access enterprise voice mail: 1

Select Options > Voice Mail.

Select Enterprise.

Select OK.

You are connected to your corporate voice mail system. Access your mailbox as you normally would.

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Managing Calls Changing Call Settings

How Outgoing Cellular Calls Are Listed in Your Bill By default, when RoamAnywhere Dialer is running, any outgoing calls you place while on the cellular network are routed through the enterprise (using an enterprise access number assigned by your system administrator) before being placed to the phone number you are trying to call. When you make calls while connected to your corporate or remote (if your system supports Secure Remote Voice) WiFi network, these calls are not listed in your cellular bill. When you receive your cellular bill, any outgoing calls placed using the cellular network while RoamAnywhere Dialer was running are not listed as the phone numbers that you placed calls to. All outgoing calls list the enterprise access number as the number that was called, rather than the phone number that was dialed. For example, if you placed a call to (408) 919-8000 and the enterprise access number is (408) 555-1515, the number that appears on your phone bill is not listed as (408) 919-8000. Rather, it is listed as (408) 555-1515. For information about your company’s enterprise access number, see your system administrator. If you or your system administrator changed the default setting so that some or all outgoing calls made while on the cellular network are placed directly over the cellular network, those calls will be included in your bill. Any calls that you made with personal mode enabled or to contacts that are in the Agito Personal group appear in your bill.

Changing Call Settings You can specify how calls to your enterprise phone number get routed to your mobile device. You can specify one of the following options:

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Call Forward—Forward all calls to a specified phone number or voice mail.

Do Not Disturb (DND)—Have your desk phone ring and mobile device not ring for all incoming calls.

Transfer to Desk—Define the enterprise phone number that is used when you transfer calls to your desk phone. By default, the extension of your enterprise phone number is used when transferring an active call from your mobile device to your desk phone.

Reverse Dial —Using this feature can potentially reduce the cost of the call. This number enables the calling party to pay for the call, automatically changing an outbound mobile call into an inbound call. This feature is only available only when a data connection is available (wifi/packet data). The conference feature is not supported in reverse dial mode.

RoamAnywhere User’s Guide for Symbian OS

Managing Calls Changing Call Settings

To change call settings: 1

In the RoamAnywhere Dialer main screen, select Options > Preferences > Call Settings. The Call Settings screen appears.

Navigate to one of the following, and select Options > Change:

Call Forward—Forwards incoming calls to a specified phone number. Select one of the following:

None—No incoming calls are forwarded, and all calls are sent to the mobile device. Forward to Voicemail—All incoming calls are immediately forwarded to voice mail. Incoming calls to your enterprise phone number do not ring on your desk phone or mobile device. Other—Specifies that all calls are forwarded to a specific phone number. After you select this option, enter the phone number to which calls are forwarded, and select OK.

NOTE If you select the Other option and select Cancel without entering a phone number, the setting reverts back to the previous setting.

DND—(Do Not Disturb) When enabled, only your desk phone rings for all incoming calls to your enterprise phone number. Your mobile device does not ring. Transfer To Desk—By default, the extension of your enterprise phone number is used when transferring an active call from your mobile device to your desk phone. If the PBX for your enterprise uses a phone number other than your extension to transfer active calls to your desk phone, you can specify that number. If you need more information about which number your PBX uses to transfer calls, contact your system administrator. To change the phone number used to transfer calls to your desk phone:

Scroll to Transfer To Desk, and select Options > Change.

Enter the phone number or extension that is used when transferring active calls to your desk phone.

Select OK.

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Reverse Dial —By default, Reverse Dial is set to Auto mode. Reverse Dial must be enabled on the RoamAnywhere Mobility Router by an Administrator before enabling the feature on the device. Refer to the RoamAnywhere Mobility Router Administrator Guide for more information. To change the Reverse Dial setting: a

Select Options > Call Settings.

Scroll to and select Reverse Dial.

Select Auto, On or Off.

Select Ok to continue.

Select Back to return to the RoamAnywhere Dialer main screen.

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Managing Secure Remote Access

Secure remote access allows you to use the following features: z

Secure Remote Voice (if your RoamAnywhereTM solution is licensed for it) Secure Remote Voice allows you to securely place and receive calls using any WiFi network outside of the enterprise. Secure Remote Voice uses Secure Sockets Layer (SSL) to ensure that your calls are secure. You can Secure Remote Voice from home or any other WiFi hotspot and have access to PBX and desk-phone features, just as you do when you are in the enterprise.

Secure enterprise services Secure enterprise services, such as directory query and managing home locations, are accessed using a WiFi network that is not in the enterprise network or a cellular packet-data network.

Depending on how your system administrator configured your account, you might have access to Secure Remote Voice or secure enterprise services or both. Contact your system administrator if you are not sure whether you have secure remote access enabled on your account. This chapter contains the following sections:

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Before You Begin on page 56

Verifying Secure Remote Voice and Secure Enterprise Services Availability on page 56

Creating a WiFi Access Point on Your Mobile Device on page 56

Creating a Packet-Data Access Point on Your Mobile Device on page 57

Adding a Remote WiFi Access Point as a Preferred Connection on page 58

Adding a Packet-Data Access Point as a Preferred Data Connection on page 59

Verifying that Secure Remote Voice Is Enabled on page 59

Managing Calls Using Secure Remote Voice on page 60

Verifying that Secure Enterprise Services Are Enabled on page 60

RoamAnywhere Userâ&#x20AC;&#x2122;s Guide for Symbian OS

Managing Secure Remote Access Creating a WiFi Access Point on Your Mobile Device

Before You Begin Before you can use Secure Remote Voice and secure enterprise services, make sure that you perform the following tasks: z

Verify that Secure Remote Voice and secure enterprise services are accessible with your RoamAnywhere user account.

Create a WiFi access point on your mobile device for a non-enterprise WiFi network.

Create a packet-data access point on your mobile device for the cellular packet-data network.

Add the non-enterprise WiFi network as a preferred connection in RoamAnywhere Dialer.

If you are using a WiFi from a hotspot or similar network, you might need to access a public Web page after creating a WiFi access point on your mobile device so that you can enable access to the Internet. After you have established Internet connectivity, you can then add the access point as a preferred connection in RoamAnywhere Dialer.

Verifying Secure Remote Voice and Secure Enterprise Services Availability Before you prepare to use Secure Remote Voice or access secure enterprise services, verify that your RoamAnywhere user account is configured to use these features. If you are not sure whether you are authorized to use these features, contact your system administrator.

Creating a WiFi Access Point on Your Mobile Device Before you can use Secure Remote Voice or access secure enterprise services, you need to have a WiFi access point defined on your mobile device. Refer to “Setting Up a WiFi Access Point on Your Mobile Device” on page 7 for more information. If the WiFi access point for the remote WiFi network has been created, you do not need to create another WiFi access point. You can specify the WiFi access point as a preferred connection. For more information, see “Adding a Remote WiFi Access Point as a Preferred Connection” on page 58. Before you create an access point on your mobile device, make sure that you have the following information:

Name of the WiFi network

Security mode for the access point

Authentication used by the WiFi network

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If required by the WiFi network, the method of encryption used

If applicable, your credentials (used for authentication) for the WiFi access point. (This information is necessary if you need to set up a WiFi access point on your mobile device.)

Creating a Packet-Data Access Point on Your Mobile Device Creating a packet-data access point and using it as an Internet connection might increase your cellular costs, depending on what kind of cellular service plan you have. Contact your system administrator or cellular service provider if you have questions about your cellular service plan. To check if your mobile device has one or more packet-data access points set up: 1

Select Menu > Tools > Settings > Connection > Access points. The Access points screen appears.

Check whether you have any packet-data access points in the list of access points.

If a packet-data access point is already set up, you need to define this access point as a preferred data connection. See “Adding a Packet-Data Access Point as a Preferred Data Connection” on page 59. If there are no packet-data access points listed, you need to create one. To create a packet-data access point: 1

Select Menu > Tools > Settings > Connection > Access points. The Access points screen appears.

Select Options > New access point. The Connection screen appears.

Use the scroll key to navigate to Connection Name, and select it.

Enter a name for the connection, and select OK. For example, enter the name of the name of the network to which the mobile device is connecting.

Scroll to the Data Bearer field, and select it.

Select Packet data, and select OK.

Scroll to the Access point name field, and select it.

Enter the access point name, which you get from your cellular service provider, and select OK.

Scroll to the User name field, and select it.

10 Enter the username, which you get from your cellular service provider, and select

OK.

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Managing Secure Remote Access Adding a Remote WiFi Access Point as a Preferred Connection

11 Scroll to the Prompt password field, and select it to change the value to Yes.

Changing the value to Yes means that you have to enter your password when you log in. If you select No, the password is saved on your mobile device, and you do not need to provide the password at login. By default, the field is set to No. 12 Scroll to the Password field, and select it. 13 Enter the password, which you get from your cellular service provider. 14 Scroll to the Authentication field, and select it to change the value to Normal.

Changing the value to Normal means that your password is encrypted before sent if it is possible. Setting the value to Secure means that your password is always encrypted before being set. The default value is Secure. 15 Enter the URL of the Web page, if applicable. 16 If you need to configure advanced settings, see the documentation for your mobile

device. 17 Select Back twice. The new access point is listed on the Access Points screen. 18 Select Back until you return to the Menu screen.

Adding a Remote WiFi Access Point as a Preferred Connection Before using Secure Remote Voice and accessing remote enterprise services with a remote WiFi network, you must specify the WiFi network that you want to use as a preferred connection in RoamAnywhere Dialer. Doing so allows the mobile device to connect to the WiFi network when the device is in range of the network. If you move to a location with a new access point, you must add the access point as a preferred location. You can have multiple preferred connections defined. To add a non-enterprise WiFi network:

In the RoamAnywhere Dialer main screen, select Options > Preferences.

Use the scroll key to navigate to the Network tab.

To change the preferred access points for RoamAnywhere Dialer, use the scroll key to navigate to Preferred Connections.

Select Options.

To change the preferred access points, select Change. A list of access points appears.

Navigate to the remote access point that you want to add.

Press the scroll key to select the check box for the access point. If the check box is selected, pressing the scroll key clears the check box. If the check box is not selected, pressing the scroll key selects the check box.

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Managing Secure Remote Access Verifying that Secure Remote Voice Is Enabled

Repeat steps 6 and 7 for each remote access point you want to add as a preferred connection.

Select OK.

Adding a Packet-Data Access Point as a Preferred Data Connection Before accessing remote enterprise services with a cellular packet-data network, you must specify the packet-data access point that you want to use as a preferred data connection in RoamAnywhere Dialer. Doing so allows the mobile device to connect to the cellular packet-data network and get registered. To add a packet-data access point as a preferred data connection: 1

In the RoamAnywhere Dialer main screen, select Options > Preferences.

Use the scroll key to navigate to the Network tab.

To change the preferred access points for RoamAnywhere Dialer, use the scroll key to navigate to Preferred Data Connections.

Select Options > Change. A list of packet-data access points appears.

Navigate to the packet-data access point that you want to add as a preferred data connection.

Repeat Steps 6 and 7 for each packet-data access point you want to add as a preferred data connection.

Select OK.

Verifying that Secure Remote Voice Is Enabled After adding the remote WiFi network as a preferred connection in RoamAnywhere Dialer, the mobile device automatically connects to the WiFi network and gets registered with your organization's IP-PBX system. If the secure VoIP registration icon is present, the mobile device is registered, which indicates that VoIP is available. The iconâ&#x20AC;&#x2122;s presence does not guarantee that all calls are made or received using the WiFi network. By default, the RoamAnywhere solution determines whether to route a call using VoIP based on the signal strength of the WiFi network, even if VoIP is available.

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Managing Secure Remote Access Verifying that Secure Enterprise Services Are Enabled

Managing Calls Using Secure Remote Voice After verifying that Secure Remote Voice is active, you can place and receive calls as you would if you were connected to the enterprise WiFi network. If the signal strength of the WiFi network is strong enough, the VoIP icon appears during an active call, as shown in Figure 5-2 on page 38. During an active call, all options that are available while you are connected to the enterprise WiFi network are also available using Secure Remote Voice. For more information, see “Managing Calls” on page 37.

Verifying that Secure Enterprise Services Are Enabled After adding the remote WiFi access point as a preferred connection in RoamAnywhere Dialer, the mobile device automatically connects to the WiFi network and attempts to register for secure enterprise services. In the main RoamAnywhere Dialer screen, verify that the secure enterprise services registration icon is present, as shown in Figure 6-7. In this example, the secure VoIP registration icon is also present. When the secure enterprise services registration and WiFi connection icons are present, you can access enterprise services such as directory query, home locations, and the enterprise voice mail indicator securely. Figure 6-7. Example of Secure Enterprise Services and VoIP Registration Icons WiFi connection icon

Secure VoIP registration icon

Secure enterprise services registration icon

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Managing Secure Remote Access Verifying that Secure Enterprise Services Are Enabled

Figure 6-8. Example of Secure Enterprise Services Registration Icon

Secure enterprise services registration icon

Cellular packet-data connection icon

When the secure enterprise services registration and cellular packet-data connection icons are present, you can access enterprise services such as directory query and the enterprise voice mail indicator securely.

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Managing Secure Remote Access Verifying that Secure Enterprise Services Are Enabled

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Searching the Corporate Directory Using RoamAnywhere Dialer

If your company uses an LDAP-based corporate directory server and your system administrator has configured the RoamAnywhere Mobility Router to query that directory server, RoamAnywhere Dialer allows you to search the corporate directory from your mobile device. If your mobile device is connected to the enterprise WiFi network, you can search the corporate directory. If you are outside the enterprise WiFi network, you can search the corporate directory only if your system administrator has configured your RoamAnywhere user account to access enterprise services using a remote WiFi network or cellular packet-data network (for example, GPRS). Searching the corporate directory using a remote WiFi or cellular packet-data network is a secure transaction. This chapter contains the following sections:

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Verifying Access to Secure Enterprise Services on page 64

Searching the Corporate Directory on page 64

Placing a Call Using a Directory Search Match on page 65

Viewing Additional Information for a Directory Search Match on page 65

Adding a Directory Search Match to Your Mobile Deviceâ&#x20AC;&#x2122;s Contacts on page 66

RoamAnywhere Userâ&#x20AC;&#x2122;s Guide for Symbian OS

Searching the Corporate Directory Using RoamAnywhere Dialer Searching the Corporate Directory

Verifying Access to Secure Enterprise Services If your system administrator has configured your RoamAnywhere account to use secure enterprise services, you can use the following networks to search the corporate directory when outside of the office: z

Cellular packet-data network Use the data network of your cellular service provider to access the corporate directory. The network depends on your service provider and the networks your mobile device supports. If you search the corporate directory using a cellular data network, you incur data charges, based on your service plan. For information about your mobile device and cellular service plan, contact your cellular service provider or your system administrator.

WiFi network outside of the enterprise If you can establish a connection to a WiFi network with your mobile device, you can search the corporate directory.

If you are not sure whether you have access to the corporate directory outside of the office, contact your system administrator. For information about how to set up your mobile device to access secure enterprise services, see “Managing Secure Remote Access” on page 55.

Searching the Corporate Directory If your mobile device is connected to the enterprise WiFi network, you can search the corporate directory just like you can using your desk phone. If you have access to secure enterprise services, you can also search the corporate directory using a remote WiFi or cellular packet-data network. To search the corporate directory: 1

From the RoamAnywhere Dialer main screen, select Options > Directory Query. NOTE If the mobile device is not registered to access secure enterprise services, the

Directory Query option does not appear in the Options menu. For information about setting up secure remote access, see “Managing Secure Remote Access” on page 55. 2

Enter a string of letters or numbers that you want to search for in the corporate directory, and select OK. If you entered a string of letters, RoamAnywhere Dialer searches for the string against the initial letters in the first names listed in the corporate directory. If you entered a string of numbers, RoamAnywhere Dialer searches for the string against the first numbers of phone numbers in the corporate directory. If any names in the directory match the string that you typed, those names appear. If no names in the directory match the string that you typed, a message informing you that no matches were found appears.

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Searching the Corporate Directory Using RoamAnywhere Dialer Viewing Additional Information for a Directory Search Match

After getting a list of matches for the search, you can then perform the following tasks: z

Directly call a person from the list of matches

View additional contact information about matches

Add a person from the list of matches to the mobile device’s contact list

Placing a Call Using a Directory Search Match You can call a person who is in the directory search match list using the contact information from the list instead of manually dialing the person’s phone number. To place a call using a directory search match: 1

From the list of directory search matches, use the scroll key to navigate to the person that you want to call.

To place a call, do one of the following:

Select Options > Call.

Press the green Call key.

Scroll to the phone number you want to call, and select OK or press the green Call key. The call is placed.

Viewing Additional Information for a Directory Search Match If your directory search has any matches, you can get additional information for a particular person. To view details about a directory search match: 1

From the list of directory search matches, use the scroll key to navigate to the person for which you want more information.

Select Options > View Details. Any available contact information about the person in the corporate directory is listed. For example, you might see the following information:

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Name

Work

Cell

Home

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Searching the Corporate Directory Using RoamAnywhere Dialer Adding a Directory Search Match to Your Mobile Device’s Contacts

The contact information that is listed depends on the information that is in the corporate directory. For example, if there is no home phone number listed in the corporate directory, no home phone number is shown in the list of additional contact information.

Adding a Directory Search Match to Your Mobile Device’s Contacts You can add the contact information from any directory search match to your mobile device’s local Contacts. To add a directory search match to your Contacts: 1

From the list of directory search matches, use the scroll key to navigate to the person that you want to add to your Contacts.

Select Options > Add Contact.

Do one of the following:

To add the person to the Contacts, select Yes. A confirmation message appears after the contact is added. If you do not want to add the person to the Contacts, select No.

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Using Location Management

Using RoamAnywhere Dialer, you can specify a WiFi network outside of the enterprise as a home location. Creating a home location allows you to use that location as criteria when defining how outgoing cellular calls are routed and defining calling rules. This chapter contains the following sections: z

Verifying Secure Enterprise Services Availability on page 67

Adding Home Locations on page 67

Deleting Home Locations on page 69

Verifying Secure Enterprise Services Availability You can create a home location for a remote WiFi network only if your account is configured to access secure enterprise services. If you are not sure whether your account has been configured to access secure enterprise services, ask your system administrator.

Adding Home Locations When you are at home or another remote location that has a WiFi network, you can use RoamAnywhere Dialer to create a home location, which defines information about the WiFi access point, such as the service set identifier (SSID) and basic service set identifier (BSSID). When you create a home location using RoamAnywhere Dialer, the location information is automatically sent to the Mobility Router, which allows it to route outgoing cellular calls based on your location. If you define calling rules, you can use location as criteria to define how calls are routed.

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Using Location Management Adding Home Locations

If you use RoamAnywhere Dialer to create a home location, there are two methods you can use: z

Automatic—Use this method if you do not know the SSID of the access point, need to specify a particular SSID, or do not need to specify multiple BSSIDs of the WiFi access point. When you use the automatic method, you cannot specify SSID for the home location. The SSID of the access point is automatically used. If there are multiple SSIDs at the location, the first SSID that RoamAnywhere Dialer detects is the one used.

Manual—Use this method if you want to specify a particular SSID (for example, the location has multiple SSIDs), or know that the WiFi access point has multiple BSSIDs and you want to define specific BSSIDs for the home location.

Each home location must have a unique SSID. In addition to managing home locations with RoamAnywhere Dialer, you can also manage home locations with the User Portal, as described in the RoamAnywhere User Portal Guide. To add a home location: 1

In the RoamAnywhere Dialer main screen, select Options > Preferences.

In the Network Preferences tab, scroll to Home Locations, and select Options > Change.

Select Options > Add Location.

Select one of the following:

Automatic—Select if you do not know the SSID and BSSID of the access point or do not need to specify these values yourself. The SSID and BSSID are automatically retrieved from the access point, and you cannot edit the values before adding the home location. Manual— Select if the access point has multiple SSIDs or BSSIDs.

The Add Location screen appears.

Select the Name field.

In the Name box, enter the name of the home location. The name can be up to 64 alphanumeric characters long and can contain spaces, hyphens (-), and underscores (_).

Select OK.

Verify the SSID.

Do one of the following:

If you do not need to change the SSID, go to Step 12.

If you need to change the SSID, select the SSID field, and go to Step 10.

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Using Location Management Deleting Home Locations

NOTE If you selected the Automatic method to add a location, you cannot edit the

SSID. You can change the SSID value when editing an existing location. 10 In the SSID box, enter the SSID. The name can be up to 64 alphanumeric characters

long and can contain spaces, hyphens (-), and underscores (_). 11 Select OK. 12 Verify the BSSID. 13 Do one of the following:

If you do not need to change the BSSID, go to Step 15.

If you need to change the BSSID, select the BSSIDs field, and go to Step 14.

IMPORTANT If you selected the Automatic method to add a location, you cannot edit the BSSID. You can change the BSSID value when editing an existing location. 14 Select the BSSID(s) that you want defined as part of the home location, and select

OK. 15 On the Add Location screen, select Options > Save. The home location is added to

the Home Locations page.

Deleting Home Locations If you no longer want to include a home location as part of your user profile, you can delete the home location. If you have only one home location defined and delete it, any calling rules or call routing options that use a home location as criteria will no longer be activated when you are in proximity of the home location. Use the User Portal to verify whether location is being used in your calling rules or calling options. For more information, see the RoamAnywhere User Portal Guide. To delete a home location: 1

In the RoamAnywhere Dialer main screen, select Options > Preferences.

In the Network Preferences tab, scroll to Home Locations, and select Options > Change.

Navigate to the home location that you want to delete, and select Options > Delete Location. Make sure that the home location you want to delete is selected.

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Select Options > Save. The home location is deleted.

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Changing RoamAnywhere Dialer Preferences

You can configure basic RoamAnywhere Dialer preferences, such as the Mobility Router IP address your mobile device is connected to and the network that your mobile device connects to for calls. You can also configure advanced preferences, such as the phone number required to access enterprise voice mail, whether RoamAnywhere Dialer automatically starts when your mobile device is powered on, and the power-save mode that the mobile device uses. NOTE The Preferences option is unavailable for Restricted mode users. See your

system administrator for information on Restricted and Full client privilege modes. This chapter contains the following sections: z

Changing RoamAnywhere Dialer General Preferences on page 71

Changing RoamAnywhere Dialer Network Preferences on page 72

Changing RoamAnywhere Dialer Advanced Preferences on page 75

Changing RoamAnywhere Dialer General Preferences If necessary, you can change the IP address or fully qualified domain name (FQDN) of the Mobility Router to which the mobile device connects. You can also view your internal corporate extension and the IP address used to access RoamAnywhere secure enterprise services and Secure Remote Voice, but you cannot change them. To change general preferences:

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In the RoamAnywhere Dialer main screen, select Options > Preferences. The General tab is active.

To change the IP address of the RoamAnywhere Mobility Router, use the scroll key to navigate to Mobility Router Address.

Select Options > Change.

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Changing RoamAnywhere Dialer Preferences Changing RoamAnywhere Dialer Network Preferences

Type the new IP address or FQDN of the Mobility Router. NOTE Do not change the IP address or FQDN unless advised to do so by your system administrator. If you change the IP address or FQDN to a Mobility Router for which your mobile device is not provisioned and set up properly, the provisioning data that was created during RoamAnywhere Dialer installation is deleted. If this happens, you must run RoamAnywhere Dialer again to reprovision your mobile device.

An example of an IP address is 10.1.2.3, and an example of an FQDN is server1.example.com. Tip: On some mobile devices, press the 1 key to type a period (.) if you are entering an IP address. 5

Select OK.

Verify your extension. This field is read-only; you cannot change your extension using RoamAnywhere Dialer.

Verify Remote Access Address, the IP address used to access RoamAnywhere secure enterprise services and Secure Remote Voice. This field is read-only. NOTE This value is assigned during the installation or provisioning process.

Do one of the following:

Select Back to return to the RoamAnywhere Dialer main screen. Use the scroll key to navigate to the Network tab. For information about changing network preferences, see “Changing RoamAnywhere Dialer Network Preferences” on page 72. Use the scroll key to navigate to the Advanced tab. For information about changing advanced preferences, see “Changing RoamAnywhere Dialer Advanced Preferences” on page 75.

Changing RoamAnywhere Dialer Network Preferences You can perform the following tasks when changing RoamAnywhere Dialer Network preferences: z

Specify the network to be used when calls are made or received. If the device is not within range of the enterprise WiFi network, the cellular network is used.

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Changing RoamAnywhere Dialer Preferences Changing RoamAnywhere Dialer Network Preferences

Specify the access points (APs) that the mobile device connects to when in range of the network. You can select one or more access points as the preferred access points. Make sure that the access points selected can connect to the enterprise WiFi network. If you select multiple access points, the APs that you added and have been used most recently are the first APs that the mobile device tries to connect to first. If you have Secure Remote Voice and secure enterprise services enabled for your account, you can also choose one or more remote WiFi networks as preferred connections, which are used when you are in range of those networks.

Specify the packet-data access points that the mobile device uses for connectivity to a cellular packet-data network. If you have Secure Remote Voice and secure enterprise services enabled for your account, you can use a packet-data network connection to securely make calls and use enterprise services.

Specify home locations Using RoamAnywhere Dialer, you can specify a WiFi network outside of the enterprise as a home location. Creating a home location allows you to use location as criteria when defining how cellular calls are routed and defining calling rules. If Secure Remote Voice is enabled for the RoamAnywhere solution for your enterprise, you can also specify a home location as a preferred connection, allowing you to make VoIP calls using the WiFi network of the home location.

To change network preferences: 1

In the RoamAnywhere Dialer main screen, select Options > Preferences.

Use the scroll key to navigate to the Network tab.

To change the network to which the mobile device connects to, use the scroll key to navigate to Network Selection.

Select Options > Change.

Select one of the following:

WiFi—Use only the enterprise WiFi network.

Cell—Use only the cellular network.

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Select OK.

To change the preferred access points for RoamAnywhere Dialer, use the scroll key to navigate to Preferred Connections.

Select Options.

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Changing RoamAnywhere Dialer Preferences Changing RoamAnywhere Dialer Network Preferences

Do one of the following:

To change the preferred access points, select Change. A list of access points appears. a

Navigate to the access point that you want to change.

Press the scroll key to select or clear the check box for the access point. If the check box is selected, pressing the scroll key clears the check box. If the check box is not selected, pressing the scroll key selects the check box.

Repeat steps a and b for each access point you want to change.

Select OK.

To create a new access point, select New Access Point. For more information about adding a new access point, select Options > Help and see the documentation for your mobile device.

10 To specify preferred data connections, use the scroll key to navigate to Preferred

Data Connections. 11 Select Options > Change. 12 From the list of packet-data access points, select or clear the access points that you

want to use as preferred data connections. 13 Select OK. 14 To set a home location, use the scroll key to navigate to Home Locations.

For information about creating a home location, see “Using Location Management” on page 67. 15 Do one of the following:

Select Back to return to the RoamAnywhere Dialer main screen. Use the scroll key to navigate to the General tab. For information about changing network preferences, see “Changing RoamAnywhere Dialer General Preferences” on page 71. Use the scroll key to navigate to the Advanced tab. For information about changing advanced preferences, see “Changing RoamAnywhere Dialer Advanced Preferences” on page 75.

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Changing RoamAnywhere Dialer Preferences Changing RoamAnywhere Dialer Advanced Preferences

Changing RoamAnywhere Dialer Advanced Preferences You can perform the following tasks when changing RoamAnywhere Dialer Advanced preferences: z

Specify the phone number or extension used to access enterprise voice mail.

Specify whether RoamAnywhere Dialer automatically starts when the mobile device is powered on. When you first started RoamAnywhere Dialer, you were asked whether you wanted to enable RoamAnywhere Dialer to automatically start when you power on the mobile device. You can change this option as part of RoamAnywhere Dialer’s Advanced preferences. We recommend that you enable RoamAnywhere Dialer to automatically start when the mobile device is powered on. Enabling this option allows you to continue receiving enterprise calls after a mobile device reboot.

Specify the power-save mode that the mobile device uses:

Always On—Always search for one of the defined preferred access points and maintain a connection if within range. Enterprise Only—If the mobile device is in range of the enterprise, a WiFi connection is maintained. If the mobile device is not in range of the enterprise, no attempts are made to connect to a preferred access point. Calls Only—Only make a connection to a preferred access point when calls are placed or received.

Specify the maximum number of entries that are saved in the Log.

Specify the protocol used to establish the secure tunnel with the Mobility Router for Secure Remote Voice and secure enterprise services.

Specify the function of the right selection key on your mobile device while you are on a call:

Mute

Loudspeaker

Transfer To Desk

Transfer

Conference

To change advanced preferences:

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In the RoamAnywhere Dialer main screen, select Options > Preferences.

Use the scroll key to navigate to the Advanced tab.

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Changing RoamAnywhere Dialer Preferences Changing RoamAnywhere Dialer Advanced Preferences

Navigate to Enterprise Voice Mail, and select Options > Change.

Enter the phone number or extension used to access enterprise voice mail.

Select OK.

Navigate to Cellular Voice Mail Number, and select Options > Change.

Enter the phone number used to access cellular voice mail. The cellular voice mail number is the phone number that RoamAnywhere Dialer calls to access cellular voice mail for the mobile device. The phone number for the mobile device is usually used to access voice mail.

Navigate to AutoStart, and select Options > Change. When you first started RoamAnywhere Dialer, you were asked whether you wanted RoamAnywhere Dialer to automatically start when you power on the mobile device. Your response set the AutoStart value until you change it here.

Select On or Off.

10 Select OK. 11 Navigate to Power Save Mode, and select Options > Change. 12 Select one of the following:

Always On—The mobile device always searches for one of the specified preferred access points and maintains a connection if within the range of the enterprise WiFi network. Selecting this option might reduce the device’s battery life. Enterprise Only—If the mobile device is in range of the enterprise, a WiFi connection is maintained. If the mobile device is not in range of the enterprise, no attempts are made to connect to a preferred access point. Calls Only—If the mobile device is within range of the preferred access point, a connection to the access point is made only when calls are placed or received.

13 Navigate to Maximum Call Log Entries, and select Options > Change.

Enter the maximum number of entries to be saved in the Log. You can enter a value from 100 through 999. The default value is 100. 14 Select OK. 15 Navigate to Tunnel Protocol, and select Options > Change. 16 Select one of the following:

Auto—RoamAnywhere Dialer automatically chooses the protocol used, based on how the Mobility Router is configured by your system administrator. UDP—Specifies User Data Protocol as the protocol used for the secure tunnel. TCP—Specifies Transmission Control Protocol as the protocol used for the secure tunnel.

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Changing RoamAnywhere Dialer Preferences Changing RoamAnywhere Dialer Advanced Preferences

17 Navigate to In-Call Options, and select Options > Change.

The In-Call Options field allows you to specify the function of the right selection key on the mobile device while you are on a call. 18 Select one of the following options:

Mute—Specifies the right selection key as Mute.

Loudspeaker—Specifies the right selection key as Loudspeaker.

Transfer To Desk—Specifies the right selection key as Transfer To Desk.

Transfer—Specifies the right selection key as Transfer.

Conference—Specifies the right selection key as Conference.

19 Select OK. 20 Do one of the following:

Version 3.0

Select Back to return to the RoamAnywhere Dialer main screen. Use the scroll key to navigate to the General tab. For information about changing network preferences, see “Changing RoamAnywhere Dialer General Preferences” on page 71. Use the scroll key to navigate to the Network tab. For information about changing advanced preferences, see “Changing RoamAnywhere Dialer Network Preferences” on page 72.

RoamAnywhere User’s Guide for Symbian OS

Changing RoamAnywhere Dialer Preferences Changing RoamAnywhere Dialer Advanced Preferences

RoamAnywhere Userâ&#x20AC;&#x2122;s Guide for Symbian OS

Version 3.0

Troubleshooting

The following provides troubleshooting tips for RoamAnywhere Dialer: z

Phone calls are on the cellular network rather than the WiFi network when in range of the enterprise WiFi network. Check the following in RoamAnywhere Dialer on the mobile device: 1

Select the Options menu.

Verify that the Disconnect WiFi option is listed, which indicates that the mobile device is connected to the WiFi network.

Also check the following:

Select Options > Preferences.

Scroll to the Network tab.

Verify that the Network Selection option is set to WiFi or Auto.

When people call my enterprise phone number, my mobile device does not ring. Check the following in RoamAnywhere Dialer on the mobile device: 1

Select Options > Call Settings.

Verify the following settings:

Call Forward is set to None.

DND is set to Off.

Transfer To Desk is set to None.

Check the following in the RoamAnywhere User Portal:

Version 3.0

In the navigation pane, select My Settings > Profile. The Profile page appears in the main pane.

Click the Line tab.

Verify that the Forwarding Number field is empty.

RoamAnywhere User’s Guide for Symbian OS

Troubleshooting

No notification appears on my mobile device when there is a new enterprise voice mail. Check the following in the RoamAnywhere User Portal:

Select My Settings > Profile.

Click the Options tab.

Verify that the Cellular Voice Mail Indicator check box is selected.

If the check box is not selected, select it, and then click Apply.

My cellular voice mail is not accessible from RoamAnywhere Dialer. Check the following on your mobile device: 1

Select Options > Preferences.

Scroll to the Advanced tab.

Check the Cellular Voice Mail Number setting. You must provide the phone number used to access your cellular voice mail. This number is typically your cellular phone number. If you enter your cellular phone number and still cannot access cellular voice mail, contact your system administrator or cellular service provider.

A “No Mobility Router IP address is configured.” message appears on my mobile device. Do the following on your mobile device: 1

If RoamAnywhere Dialer is not running, start it and access its main screen.

NOTE If you cannot start RoamAnywhere Dialer, your mobile device is attempting

to connect to another Mobility Router that has a user account for you for which your mobile device is not properly provisioned. You need to run the RoamAnywhere Dialer on your mobile device to properly reprovision the device.

Select Options > Preferences.

On the General tab, select Mobility Router Address, and enter the IP address or fully qualified domain name for the Mobility Router.

Select OK.

RoamAnywhere User’s Guide for Symbian OS

Version 3.0

Third-Party Software Notices

RADVISION Portions of this software are © 1996-2008 RADVISION Ltd. All intellectual property rights in such portions of the Software and documentation are owned by RADVISION and are protected by United States copyright laws, other applicable copyright laws and international treaty provisions. RADVISION and its suppliers retain all rights not expressly granted.

OpenSSL License Copyright (c) 1998-2007 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: “This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)” 4. The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org. 5. Products derived from this software may not be called “OpenSSL” nor may “OpenSSL” appear in their names without prior written permission of the OpenSSL Project.

Version 3.0

RoamAnywhere User’s Guide for Symbian OS

Third-Party Software Notices OpenSSL License

6. Redistributions of any form whatsoever must retain the following acknowledgment: “This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)” THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS”' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).

Original SSLeay License Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com). Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

RoamAnywhere User’s Guide for Symbian OS

Version 3.0

Third-Party Software Notices OpenSSL License

3. All advertising materials mentioning features or use of this software must display the following acknowledgement: “This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)” The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson (tjh@cryptsoft.com)" THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS”' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]

Version 3.0

RoamAnywhere User’s Guide for Symbian OS

Third-Party Software Notices OpenSSL License

RoamAnywhere Userâ&#x20AC;&#x2122;s Guide for Symbian OS

Version 3.0