uc presentation

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Technology to ‘See’ you through tough times 10th March 2009, Waverley Gate, Edinburgh


Welcome

Fire Toilets

Mobiles


Who are

?

Microsoft Gold Certified Partner Unified communications specialists We work with many well known UK organisations Offices in Dunfermline & Glasgow Part of a large ICT Group of companies


Unified Communications Group

Exactive

SRS Telecom

nuVideo

Unified Communications


Today’s Agenda 9:00 – 09:30 Registration & Coffee 09:30 – 09:45 Introduction to Unified Communications 09:45 – 10:45 The Microsoft Unified Communications Platform (Peter Ferry) 10:45 – 11:00 Coffee 11:00 – 11:30 Integrate or replace your phone system (Richard McPhee) 11:30 – 12:00 Get more from your investment in Video (Wayne Grattan) 12:00 – 12:15 Next steps & Closing Offer 12:15 – Lunch


Introduction to Unified Communications Scott Millar – Exactive Ltd


Organisations face communications challenges‌

Communication Overload

Security and compliance

Distributed teams, partners, and customers

High cost of communications


...changing Life and Work styles

Mobility • Call me on my mobile... • 60% to VM • 5.5 Million remote workers in the UK*

Business travel

Flexible Workers

• Air travel 6% of UK emissions • Focus on T & E

• 9 to 5 wastes 45 mins/day • Home workers • Remote teams

*Source - Point Topic Broadband User Survey: UK 2005

Gen Y • YouTube, Facebook, IM • Employer to provide tools


...and tough economic conditions

Cost cutting • Fewer workers • Longer hours • Taking on more work

Shrinking Margins

Reduced IT Budgets

• Falling sales • Pressure on Profits • Competition

• Re-use existing IT • More for less • ROI • Flexibility


Communication factoids 60% of Business phone calls go to Voicemail • Gartner Group Report- March 2006- Mathew Cain

67% of Business IM sessions transition to a phone • MS study Fall 04

average information worker gets 51 messages a day in 7 places • MS Study w/ Harris Interactive 2006

50% of the calls workers make, they have to look up the number • MS Study w/ Harris Interactive 2006

Mobile workers will increase to 878.2M in 2009, accounting for 27.3% of the workforce. • IDC “Worldwide Mobile Worker Population 2007-2011 forecast”, 2007


What is Unified Communications? Unified communications bridge the gap between telephony and computing to deliver real-time messaging, voice, presence, email, and audio, video & web conferencing to the end-user


Business Impact of UC Good for Business - Good use of resources

Decreasing Costs by reducing travel, communications and IT costs

Improving Business Outcomes through individual productivity, team collaboration

Reducing Environmental Impact by reducing travel and commuting


Decreasing Costs Reduced travel • Fewer flights, trains, taxis, fuel and accommodation

Lower estate & facility costs • No more expensive moves/changes • Mobile/Home-working solution

Reduce Telephony & Service charges • significant reductions in the amounts paid for dial-in meeting services purchased from teleconferencing vendors as these services are replaced with on-premise Live Meeting conferencing or OCS capabilities. • Presence awareness and UC products result in fewer telephone calls as callers can see the availability of intended recipients and as recipients can determine rules for how they wish to be reached. • Organisations with multiple offices and clients in a host of countries and across several continents, the potential for reducing the costs of traditional landline calling charges is large.


Improving Business Outcomes Faster, more intelligent & intuitive communications Improved user and team productivity/visibility • Faster project completion • Shortened sales cycle times • Faster resolution of customer issues

Flexible/Home Working enabler Attract, retain and get more from your best employees


Reducing environmental impact Reduce the need to travel for meetings or training

Replacing travel with Web conferencing reduces fossil fuel consumption VoIP users can also reduce power consumption through the use of USB phones, which consume far less power than conventional phones


4th Area it can benefit you


The Microsoft Unified Communications platform Peter Ferry – Microsoft


Peter Ferry Technology Advisor, Microsoft Scotland http://blogs.technet.com/technology_trumpet


Microsoft Unified Communications

Messaging • E-mail

Identity & presence

Communications • Instant Messaging

• Calendaring

• Conferencing

• Unified Messaging

• Enterprise Voice


Exchange Server 2007 Built-in Protection your company demands

With the Anywhere Access employees want

And the Operational Efficiency IT needs


Office Communications Server Scenarios Help employees find & collaborate with the right people

Lower travel & audio conferencing costs increase collaboration

Lower-cost, more flexible telephony for a better user experience

Light up your Microsoft Office investments with Presence & Instant Messaging

Audio, web, and video conferencing

Software powered Voice


Streamline Communications Simplifying communications for people and organisations “Click to Call” Communicate in context Transition between email/IM/voice/video Missed calls and voicemail in Outlook

Manage communications more effectively Control who, how and when you are called No more “telephone tag” Target the right person at the right time Assistant delegation

Enhanced Conferencing Audio/video/data conferencing – Bring together geographically dispersed teams

“With presence awareness, I don’t have to call someone five times just to see if he is there. This is a huge benefit. Companies often underestimate how much time is lost in trying to initiate communications.” Infineon - Ralf Kohl, Director of Information Technology


Unified Identity Alex Hankin Contoso, Ltd. Senior Director New York, NY

Tel: (207) 555-1000 Direct: (207) 555-1112 Fax: (207) 555-9999 Mobile: (775) 551-2345 Home (208) 555-5656 Telex: 781-234 Work Email: alexhankin@contoso.com Work IM: alexhankin@contoso.com Home Email: Alex@hotmail.com Home IM: Alex@hotmail.com Skype: AlexH

Alex Hankin Senior Director Contoso, Ltd.

work

mobile

alexhankin@contoso.com

Active Directory Single Source of Identity

home


Conferencing for all •

Changing workstyles – – –

Positive meeting experience – – – –

Audio “bridge” minutes up 55% in 2008 Boardroom video endpoint up 43% in 2008 Travel avoidance reducing cost and environmental impact

Informal, ad-hoc Simple to set up and control Quality audio and video Roundtable: Active speaker and panorama views

Inclusive – – – – –

PC or phone At work, home or on the move Authenticated users Federated partners Dial-in with passcode


Unified Communications Momentum

2007 The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. SOURCE: Gartner, Magic Quadrant for Unified Communications, 2007�


Decreasing Costs Unified Communications Bring Immediate Cost Savings Reduce Travel and Training Costs (20-40%) Replace internal meetings, in-person training and customer / partner visits with LiveMeeting

Reduce Real Estate & Facility Costs (30-40%) Reduce office space per employee and improve space utilization with telework and remote working

Reduce Telephony & Audio Conferencing Charges (10-40%) Replace long distance and audio conferencing call charges with VoIP and save the cost of office move for phones

Reduce the Cost of Voice Mail (20-60%) Replace and consolidate disparate voice mail and fax systems with Unified Messaging

Reduce IT Infrastructure and Administration Cost (up to 50%) Extend existing investment while optimizing IT infrastructure by consolidating servers and multiple vendor solutions Note: Cost savings above are based on customer interviews and calculations using the Forrester’s Total Economic Impact framework.


Impact on top and bottom line Improved collaboration across global design teams • More rapid diagnostic and issue resolution • UC built into design application

Cost cutting and more productive -IM, conferencing and voice • Reduced travel costs by 20% and saved $200K on conferencing • Access to Expertise regardless of location with “3 way banking”

More productive field professionals • 150,000 Users worlwide – 8,000 on OCS soft phone solution • Shell will retire 200 PBX systems over the next 2 years • Easier global audio and video conferencing, and access to expertise

“To us communications are life critical, not business critical” • 750 people across 24 fire stations • Voicemail and video training across fire stations • Replacing most of their PBX


Flexible working Business Imperatives

Competitive Advantage

• • • •

• Anywhere access

“RightSize” fixed costs Business continuance Support flexi-working Maximise productivity

Scenarios Work phone at home Productive virtual teams New office /Office move Productive even when it snows!

– “VPN-less” access – “Adaptive” video and audio

• Enables – VOIP everywhere – Hi-fidelity voice in poor network


Building into Business Process Person to person • Comms in context of business data • Presence-enabled apps

Machine to person • Business process comms • Notifications based on presence • Automate alerting of employees

Person to machine •Anywhere information access •Workflow and interactive voice recognition •Voice portals and interactive agents


Choice of Communications Endpoints • Office desk: Phone handset – Communicator Phone Edition

• At your PC: – USB Wired/Wireless

• On the move: – Communicator Mobile – Windows Mobile and Java

• Wherever: – Communicator Web Access – IM, presence


Peter Ferry Technology Advisor, Microsoft Scotland http://blogs.technet.com/technology_trumpet


Integrate or replace your phone system? Richard McPhee – Exactive Ltd


Evolution of Telephony...

...but maybe not style


LG-Nortel Tanjay


Polycom CX200


Polycom CX100


Microsoft Roundtable


Laptop or PC


So where do I start?


You’ve already started Do you have 2003 Windows based servers or later?

Do you have Active Directory?

Do you have DNS?

Do you have Telephone lines?

Is your arm tired?

Do you have Exchange 2007?

Do you have Office Communications Server?


What Now?

Phased Deployment Design Workshop

Return on investment ROI

Develop a Unified Communications Strategy

(3 Main Phases)


3 Phases to Microsoft Unified Communications • Exchange 2007 • Office Communications Server 2007 R2 • Enterprise Voice


Phase 1 – Deploy Exchange 2007 Unified Messaging Tight integration with Office Communications Server 2007

Enhanced Mobility Features

• Outlook Voice Access • Voicemail straight into your Outlook mailbox

Fax Server


Phase 2 – Deploy Office Communications Server 2007 R2

Deploy Internal IM

• Presence • Internal SIP based Voice and Video • Internal Live Meeting

Enable External Access

• Remote user access • Voice and Video conferences from home • Federation • External participants in LiveMeeting • Free SIP calls to federated partners


Phase 3 – Deploy Enterprise Voice Software based MCU for Conferencing

Configure users to be able to make calls straight from their OCS client to the PSTN network

Variety of Devices or simply a USB headset as a desk phone

Auto Attendant

Hunt Groups


Integrate or Replace? Integrate PBX “VOIP as you are�

Replace PBX

Existing PBX under support

Greenfield site

Need for UC now

New branch office

Long term strategy for replacing phone system

Out of warranty PBX


VOIP as you are Hang on to your legacy routers, gateways, the PBX, even your phones—and let software evolve your telephony to the future of communications

Avoid Confrontations with your office Dan • http://www.microsoft.com/uc/voipasyouare/default.aspx


How to integrate or replace your existing PBX • A Media Gateway – What is a media Gateway? – A media gateway is a hardware device used to connect your Voice Over IP (Exchange UM + OCS) system to traditional telephony equipment and/or the PSTN network


Why do you need a Media Gateway? A media gateway provides the translation of IP to PSTN Also provides translation of SIP from UPD to TCP (Microsoft’s standard for SIP)

Bridges the gap between your existing phone system and OCS (**separate signalling server may be required for RCC)


Example of PBX Integrations


Key to a Successful deployment Planning, Planning, Planning

Design Workshops, Planning Workbooks, Planning tools

Capacity planning

Documentation


Get more from your investment in Video Conferencing Wayne Gratton– Avnet TS


Collaboration Is Key to Performance But Being There in Person isn’t Always Possible Interactivity

Video

When

Progress meetings Expertise Multi-party Rich media sharing Voice

When Email

Value

Trust Stronger relationships

Standard communications

When IM

Time insensitive messages

When

Quick, short messages

Value

Value

Familiar, but no datasharing

Value

Ubiquitous, but slow and easily misunderstood

Instant, but no datasharing

Productivity


Why does VIDEO make it better or more natural?

7% - 38% - 55% Rule – 7% words – 38% tone of voice – 55% body language

• With voice-only you are missing 55% of the speaker’s communication and 100% of a nonspeaker’s communication!


From Endpoint to Integrated Solutions

Phase 1

VC only in meeting rooms

Phase 2

IP Enabled VC

Phase 3

Integrated VC


Natural Communication in Your Organization


Natural Communication in Your Organization

EXECUTIVE OFFICE Manage by “walking around” right from your desk

TELEPRESENCE Strengthen relationships and finalize decisions with executives from around the globe

DESKTOP Video that integrates with existing business tools

TEAM ROOM Bring teams together into a virtual meeting room. React, plan, and create at a moment’s notice


And Outside of Your Organization HOME OFFICE Productivity has no boundaries, whether in the office or working from home

ANYWHERE Mobile solutions for mobile people. From 3G to the PC

INDUSTRY Reach suppliers on the manufacturing floor, technicians on site, and emergency responders in the field


Integrated into Your Existing Environment

Scheduling and Desktop Tools

Infrastructure and Management

VOIP Network

Managed Network


Visual Communication is not an Island……


Telepresence T3


Breakthrough Graphical User Interface • Drag and drop to create your own view on any of the touch screens • Easy access to contacts directories, or concierge services • Puts your world at your fingertips

• One touch to share a presentation or other materials


New Room Systems : Profile Series The New TANDBERG Profile

Profile 42’’

Profile 52’’

Profile 52’’ Dual

The New Generation for Team Collaboration  Clearest, smoothest 1080p video and wide band audio

 High definition collaboration  Intuitive, simple user interface  Sleek Scandinavian design


Personal Telepresence T1700 and T1 Be at the same‌ desk

face-to-face

immediate

Be there, see your team, face-to-face.

Always and immediately connect for planned or ad hoc meetings.


TANDBERG E20 Solution for mass deployment Video for everyone Perfectly integrating in any voice- or video environment available on the market today


MOVI 2 Anywhere, anytime business quality video on your PC

Superior quality

Scalability

Easy & Secure

High definition videoconferencing in your PC

PC video connectivity for thousands of employees

Easy to use, manage and deploy

A cost effective way to keep everybody visually connected

Connect via video from public spaces securely

Connect to any standardscompliant video system or meeting room when at home or on the road


TANDBERG CODIAN Universal Encoding™ “The best experience possible for every participant” Independent Port for Each User ■ Constant Port Count ■ Clearest images and audio ■ Optimal layout of multiple images ■ Smoothest motion ■ Least delay

Universal Port™ Technology


VCS   

Bridge SIP & H.323 together Manage HD Infrastructure Link with management

SIP UC and VoIP Solutions

Internet

ISDN GW

Movi2 VCS Expressway™

System A TMS 

Movi v2 with VCS  

 

Thousands of Users Firewall traversal

MCU System B

User Management (Import from AD) Monitoring Reporting

TMS


TANDBERG UC Solution – VCS is the Core HD Infrastructure and Management

Unified Communications Platforms

TMS

Service Provider

Gateways

IM/Presence Collaboration VoIP

MSE

MCU Recording

Industry Leading Video Endpoints

VCS Cluster

Third Party H323, SIP Endpoints


Unify Your Comms

71


Next steps & closing offer Scott Millar – Exactive Ltd


Recap of the benefits Decreasing Costs • Reduced travel • Lower estate & facility costs • Reduce Telephony & Service charges

Improving Business Outcomes • Improved user and team productivity/visibility • Faster project completion • Shortened sales cycle times • Faster resolution of customer issues • Attract & retain employees

Reducing environmental impact • Reduce the need to travel for meetings or training • Replacing travel with Web conferencing reduces fossil fuel consumption • VoIP users can also reduce power consumption through the use of USB phones, which consume far less power than conventional phones


Be Proactive How can you use this to decrease costs in your business? How can you use this technology to improve your Business Outcomes? How can you do your bit to and reduce your environmental impact?


Return on Investment

Average ROI < 1 Year Average risk adjusted ROI of 563 percent** Simple to save tool http://www.microsoft.com/optimization/tools/overview.mspx

**Source - Forrester Consulting - The Total Economic Impact TM of Microsoft Unified


Closing offer

Free ½ day Unified Communications Workshop

Feedback questionnaire


Why work with Exactive? Microsoft Gold Certified Partner Unified Communications Competency Part of larger group offering best of breed telecoms, IT and Video Conferencing Many years of ICT experience Professional, methodical approach. ITIL, Prince2

We can help you understand the business benefits and present them to your decision makers


Useful Links www.exactive.co.uk www.microsoft.com/uc www.microsoft.com/communicationsserver http://www.microsoft.com/optimization/tools/overview.mspx http://www.microsoft.com/uc/voipasyouare/default.aspx



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