ALL COURSES
REDEEM VOUCHER
LOGIN
HOME / COURSE / CUSTOMER SERVICE / CUSTOMER SERVICE TRAINING DIPLOMA
Customer Service Training Diploma ( 8 REVIEWS )
521 STUDENTS
A company’s reputation depends largely on the customer service. If you want to improve your customer service skills for achieving …
TAKE THIS COURSE
£279.00
1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE
19
NUMBER OF UNITS NUMBER OF QUIZZES
0
9 HOURS, 15 MINUTES
HOME
CURRICULUM
REVIEWS
A company’s reputation depends largely on the customer service. If you want to improve your customer service skills for achieving long-term goals for your company, then you have come to the right place. The Customer Service Training Diploma course shows you the path how to deal with the customers. You will learn the basic communication skills, telephone etiquette, customer relationship management and other necessary skills regarding customer service.
521 STUDENTS ENROLLED
By completing the course, you will be able to monitor whether your company provided the right customer service to the clients or not. Additionally, you will be able to serve the customer with compelling eloquent.
Course Highlights
GBP
The price is for the whole course including nal exam – no hidden fees Accredited Certi cate upon successful completion at an additional cost E cient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat
AE D
USD
Customer Service Training Diploma has been given CPD and IAO accreditation and is one of the bestselling courses available to students worldwide.
SA R
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this eld then Customer Service Training Diploma is for you.
EUR
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses o er 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited quali cation. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your quali cation and verify your certi cation on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certi cation At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the nal exam, you will be able to order an Accredited Certi cate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Career Path Not only does our CPD and IAO accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £17,100.
Chat now
The sky really is the limit.
COURSE CURRICULUM
Module 01
Communication Skills
01:00:00
Dealing With Challenges Assertively
00:15:00
Dealing With Di
00:30:00
Dealing With Stress
00:30:00
Meeting Expectations
00:15:00
Setting Goals
00:30:00
Seven Steps to Customer Problem Solving
00:30:00
Telephone Techniques
01:00:00
The Fifth Critical Element – Measure It
00:15:00
The Fourth Critical Element – Be a Problem Solver
01:00:00
The Second Critical Element – De ned in Your Organization
00:15:00
The Sixth Critical Element – Reinforce It
00:30:00
The Third Critical Element – Given Life by the Employees
00:15:00
What is Customer Service?
00:15:00
Who Are Your Customers?
00:15:00
cult People
ACCREDITED BY
CENTRE APPROVED BY
Module 02
Six Critical Elements
00:30:00
Understanding Leadership
00:30:00
Five Practices of Leadership
00:45:00
00:15:00
Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816
COURSES PARTNER
Module 03
Who Are Your Customers?
Module 04
Mock Exam OUR STUDENTS SAY..
Final Exam
Course content are awesome! G course I had this time.
COURSE REVIEWS
4.9
5 STARS
0
4 STARS
0
3 STARS
0
2 STARS
0
1 STARS
0
8 ratings
Ginny Student
NO REVIEWS FOUND FOR THIS COURSE.
Chat now
RELATED COURSES
Customer Service Skills Certi ed Video Training
Certi cate in Customer Service Skills Training
Customer Service: Telephone Etiquette Training Diploma
£350.00
£199.00
£249.00
438
ABOUT
CERTIFICATE CODE
We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level. 11 Floor, 15 St Botolph Street, London EC3A 7BB 020 3965 2556 info@alphaacademy.org
© ALPHA ACADEMY IS A PART OF
Enter Certi cate Code
VALID ATE
411
IMPORTANT LINKS
460
COMING SOON
About Us Blog Terms & Conditions Privacy Policy Cookie Policy FAQ Upload CV Redeem Voucher Contact
ADAMS ACADEMY INC. LTD.
Chat now