ITIL® Practitioner Professional Training Diploma – Alpha Academy

10/23/2018

ITIL® Practitioner Professional Training Diploma – Alpha Academy

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ITIL® Practitioner Professional Training Diploma ( 8 REVIEWS ) 

525 STUDENTS

ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and …

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10/23/2018

ITIL® Practitioner Professional Training Diploma – Alpha Academy

£350.00

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1 YEAR BEGINNER COURSE BADGE COURSE CERTIFICATE

51

NUMBER OF UNITS NUMBER OF QUIZZES

0

7 HOURS, 38 MINUTES

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CURRICULUM

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ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and maintain IT services. The ITIL® Practitioner Professional Training Diploma provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.

The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve e ciency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the e ective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL. The ITIL® Practitioner Professional Training Diploma helps the practitioners to not only speak the language of ITIL but be able to translate it and use it in practice. The course helps to foster a culture of continuous service improvement so that you can achieve your business goals and objectives.

Course Highlights The price is for the whole course including nal exam – no hidden fees Accredited Certi cate upon successful completion E cient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat

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ITIL® Practitioner Professional Training Diploma – Alpha Academy

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this eld then ITIL® Practitioner Professional Training Diploma is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses o er 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited quali cation.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your quali cation and verify your certi cation on our website at anytime.

So, why not improve your chances of gaining professional skills and better earning potential.

Assessment and Certi cation At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

After you have successfully passed the nal exam, you will be able to order an Accredited Certi cate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.

On successful completion of this course, you have the potential to achieve an estimated salary of £45,000.

The sky really is the limit.

COURSE CURRICULUM

Introduction to ITIL Practitioner

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Course Introduction

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00:14:00

ITSM & Continual Improvement

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Learning Objectives

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00:06:00

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Selecting a Management System

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00:11:00

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ITIL® Practitioner Professional Training Diploma – Alpha Academy

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Systems Thinking

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00:13:00

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The 4Ps

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00:13:00

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Communication & Management Systems

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00:14:00

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Organizational Capabilities

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00:10:00

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Adopt, Adapt & Realize

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00:15:00

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Outside-in vs Inside-out Thinking

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00:11:00

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De ning a Service

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00:05:00

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Metrics & Measurement

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00:06:00

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Improvement, the Practitioner & CSI

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00:10:00

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Driving IT Service Management Summary

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00:15:00

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Checkpoint

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00:16:00

Principles & Themes

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Learning Objectives

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00:04:00

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Principles

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00:24:00

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Themes

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00:09:00

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Principles & Themes in Practice

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00:08:00

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Principles & Themes Summary

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00:03:00

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Checkpoint

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00:07:00

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ITIL® Practitioner Professional Training Diploma – Alpha Academy

Organizational Change Management (OCM)

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Learning Objectives

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00:02:00

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Role & Impact of OCM on Improvement

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00:07:00

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OCM Activities

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00:16:00

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OCM & Systems Thinking

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00:06:00

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OCM Summary

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00:06:00

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Checkpoint

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00:10:00

E ective Communication to enable CSI

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Learning Objectives

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00:01:00

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Value, Importance & Bene t of Good Communication

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00:07:00

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Principles of Communication

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00:11:00

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Role of In uence

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00:07:00

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Communication Summary

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00:05:00

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Checkpoint

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00:09:00

Use Metrics & Measurement

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Learning Objectives

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00:02:00

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CSFs, KPIs & Improvement

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00:18:00

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Analyze CSFs & KPIs in Context

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00:09:00

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ITIL® Practitioner Professional Training Diploma – Alpha Academy

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Assessments

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00:04:00

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Use Metrics & Measurement Summary

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00:05:00

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Design a Report

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00:07:00

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Checkpoint

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00:08:00

CSI Approach

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Topic A Learning Objectives

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00:02:00

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It Depends

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00:09:00

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Approach Deconstructed

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00:25:00

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Goal Question Metric (GQM) Approach Introduction

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00:08:00

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CSI Approach Summary

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00:05:00

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Checkpoint

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00:07:00

Integrating CSI with ITIL & Beyond

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Learning Objectives

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00:01:00

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CSI Approach for the ITIL Practitioner

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00:07:00

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CSI Approach in ITIL

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00:25:00

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CSI Approach, PRINCE2 & RESILIA

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00:06:00

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ITIL P- Course 08 Topic E Integrating CSI with ITIL & Beyond Summary

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00:03:00

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Checkpoint 555

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00:06:00

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ITIL® Practitioner Professional Training Diploma – Alpha Academy

Mock Exam Final Exam

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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3965 2556  info@alphaacademy.org CERTIFICATE CODE Enter Certi cate Code https://www.alphaacademy.org/course/itil-practitioner-professional-training-diploma/

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