ITIL® Practitioner Professional Training Diploma – Alpha Academy

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10/23/2018

ITIL® Practitioner Professional Training Diploma – Alpha Academy

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ITIL® Practitioner Professional Training Diploma ( 8 REVIEWS ) 

525 STUDENTS

ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and …

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10/23/2018

ITIL® Practitioner Professional Training Diploma – Alpha Academy

£350.00

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1 YEAR BEGINNER COURSE BADGE COURSE CERTIFICATE

51

NUMBER OF UNITS NUMBER OF QUIZZES

0

7 HOURS, 38 MINUTES

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CURRICULUM

REVIEWS

ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and maintain IT services. The ITIL® Practitioner Professional Training Diploma provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve e ciency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the e ective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL. The ITIL® Practitioner Professional Training Diploma helps the practitioners to not only speak the language of ITIL but be able to translate it and use it in practice. The course helps to foster a culture of continuous service improvement so that you can achieve your business goals and objectives.

Course Highlights The price is for the whole course including nal exam – no hidden fees Accredited Certi cate upon successful completion E cient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat

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10/23/2018

ITIL® Practitioner Professional Training Diploma – Alpha Academy

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this eld then ITIL® Practitioner Professional Training Diploma is for you. We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses o er 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited quali cation. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your quali cation and verify your certi cation on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential.

Assessment and Certi cation At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the nal exam, you will be able to order an Accredited Certi cate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £45,000. The sky really is the limit.

COURSE CURRICULUM

Introduction to ITIL Practitioner

Course Introduction

00:14:00

ITSM & Continual Improvement

Learning Objectives

00:06:00

Selecting a Management System

00:11:00

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10/23/2018

ITIL® Practitioner Professional Training Diploma – Alpha Academy

Systems Thinking

00:13:00

The 4Ps

00:13:00

Communication & Management Systems

00:14:00

Organizational Capabilities

00:10:00

Adopt, Adapt & Realize

00:15:00

Outside-in vs Inside-out Thinking

00:11:00

De ning a Service

00:05:00

Metrics & Measurement

00:06:00

Improvement, the Practitioner & CSI

00:10:00

Driving IT Service Management Summary

00:15:00

Checkpoint

00:16:00

Principles & Themes

Learning Objectives

00:04:00

Principles

00:24:00

Themes

00:09:00

Principles & Themes in Practice

00:08:00

Principles & Themes Summary

00:03:00

Checkpoint

00:07:00

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10/23/2018

ITIL® Practitioner Professional Training Diploma – Alpha Academy

Organizational Change Management (OCM)

Learning Objectives

00:02:00

Role & Impact of OCM on Improvement

00:07:00

OCM Activities

00:16:00

OCM & Systems Thinking

00:06:00

OCM Summary

00:06:00

Checkpoint

00:10:00

E ective Communication to enable CSI

Learning Objectives

00:01:00

Value, Importance & Bene t of Good Communication

00:07:00

Principles of Communication

00:11:00

Role of In uence

00:07:00

Communication Summary

00:05:00

Checkpoint

00:09:00

Use Metrics & Measurement

Learning Objectives

00:02:00

CSFs, KPIs & Improvement

00:18:00

Analyze CSFs & KPIs in Context

00:09:00

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10/23/2018

ITIL® Practitioner Professional Training Diploma – Alpha Academy

Assessments

00:04:00

Use Metrics & Measurement Summary

00:05:00

Design a Report

00:07:00

Checkpoint

00:08:00

CSI Approach

Topic A Learning Objectives

00:02:00

It Depends

00:09:00

Approach Deconstructed

00:25:00

Goal Question Metric (GQM) Approach Introduction

00:08:00

CSI Approach Summary

00:05:00

Checkpoint

00:07:00

Integrating CSI with ITIL & Beyond

Learning Objectives

00:01:00

CSI Approach for the ITIL Practitioner

00:07:00

CSI Approach in ITIL

00:25:00

CSI Approach, PRINCE2 & RESILIA

00:06:00

ITIL P- Course 08 Topic E Integrating CSI with ITIL & Beyond Summary

00:03:00

Checkpoint 555

00:06:00

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ITIL® Practitioner Professional Training Diploma – Alpha Academy

Mock Exam Final Exam

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525 STUDENTS ENROLLED

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ITIL® Practitioner Professional Training Diploma – Alpha Academy

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OUR STUDENTS SAY.. Great Course Content! Learn from anywhere using personal devices and Video is a good way to learn.

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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3965 2556  info@alphaacademy.org CERTIFICATE CODE Enter Certi cate Code https://www.alphaacademy.org/course/itil-practitioner-professional-training-diploma/

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